Elo TouchSystems 1925L User Manual

Elo Entuitive Touchmonitor

User Guide

19" LCD Desktop Touchmonitor

1925L Series

Revision A

P/N 008585

Elo TouchSystems, Inc.

1-800-ELOTOUCH

www.elotouch.com

Copyright © 2004 Elo TouchSystems Inc. All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,
or translated into any language or computer language, in any form or by an y means, includ ing, b ut n ot
limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written
permission of Elo TouchSystems.

Disclaimer

The information in this document is subject to change without notice. Elo TouchSystems makes no
representations or warranties with respect to the contents hereof, and specifically disclaims any
implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves
the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Elo TouchSystems to notify any person of such revisions or changes.

Trademark Acknowledgments

IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo
TouchSystems, Inc.

Other product names mentioned herein may be trademarks or registered trademarks of their
respective companies. Elo TouchSystems claims no interest in trademarks other than its own.

iii

iv

Table of Contents

Chapter 1

Introduction 1

Precautions . . . . . . . . . . . . . . . . . . . .1

About the Product . . . . . . . . . . . . . . . . .1

Chapter 2

Installation and Setup 3

Unpacking Your Touchmonitor. . . . . . . . . . . 3

Product Overview . . . . . . . . . . . . . . . . .4

Main Unit . . . . . . . . . . . . . . . . . . . .4

Rear View . . . . . . . . . . . . . . . . . . . 4

Side View. . . . . . . . . . . . . . . . . . . .5

Base Bottom View . . . . . . . . . . . . . . . 5

To uch Interface Connection . . . . . . . . . . . . 6

Serial/USB Connection. . . . . . . . . . . . . 6

Step 1-Routing the Cables . . . . . . . . . 8

Step 2-Connecting the Video Cables . . . . 9

Step 3-Connecting the Serial or USB

Touchscreen Cable . . . . . . . . . . . . 10

Step 4-Connecting the Speaker Cable . . 11
Step 5-Connecting the Power Cable . . . 11

Tilt Lock Function . . . . . . . . . . . . . 12

Optimizing the LCD Display . . . . . . . . . . . 12

VESA Mount on Your Touchmonitor. . . . . . . 13

Rear Mount Template . . . . . . . . . . . . 14

Front Mount Template . . . . . . . . . . . . 14

Front Mount for Horizontal Surface. . . . . . 15

Mounting the Base . . . . . . . . . . . . . . . 16

Security . . . . . . . . . . . . . . . . . . . . . 17

Installing the Driver Software . . . . . . . . . . 18

Installing the Serial Touch Driver for Windows

XP, Windows 2000, Me, 95/98 and NT 4.0 . 19

Installing the Serial Touch Driver f or MS-DOS
and

Windows 3.1 . . . . . . . . . . . . . . . 20

Installing the USB Touch Driver . . . . . . . 21

Installing the USB Touch Driver for Windows

XP, Windows 2000, Me and 98 . . . . . . 21

OSD Menu Function . . . . . . . . . . . . . . 25

Chapter 4

Troubleshooting 27

Solutions to Common Problems . . . . . . . . 27

Appendix A

Native Resolution 29

Appendix B

Touchmonitor Safety 31

Care and Handling of Your Touchmonitor. . . . 32

Appendix A

T ec hnical Specifications 33

Compatible Video Modes . . . . . . . . . . . . 33

Touchmonitor Specifications . . . . . . . . . . 34

19" LCD Touchmonitor (ET192XL-XXWA-1)

Dimensions . . . . . . . . . . . . . . . . . . 39

Regulatory Information 43
Warranty 47

Index 49

Chapter 3

Operation 23

About Touchmonitor Adjustments . . . . . . . . 23

Using the On-Screen Display (OSD) Menus . . 23

Side Bezel Buttons . . . . . . . . . . . . . . . 24

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Congratulations on your purchase of an Elo TouchSystems Entuitive
touchmonitor. Your new touchmonitor combines the reliable performance of
Elo’s touch technology with the latest advances in LCD display design. This
combination of features creates a natural flow of information between a user
and your touchmonitor.

Precautions

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1

I

NTRODUCTION

Follow all warnings, precautions and maintenance as recommended in this
user’s manual to maximize the life of your unit. See Appendix B for more
information on touchmonitor safety.

About the Product

Your LCD Desktop Touchmonitor is a 19" XGA TFT color display with the
following features:

• Direct analog RGB input

• 19" diagonal screen size

• 16.7 million displayable colors

• 1280 x 1024 resolution

• SXGA/XGA/ SVGA/ VGA/VESA/ Mac compatible

• 31kHz~80 horizontal scan

• 56~75Hz refresh rate

1-1

• Auto adjustment capability

• High quality full screen re-scaling

• Multilingual OSD menus in 11 languages: English, French, German,
Spanish, Italian, Swedish, Finnish, Danish, Portuguese, Dutch and Japanese

• Serial or USB touch interface (USB requires Windows 98, 2000, Me and
XP.)

• Built in speakers with volume control thorough OSD

• Patented touch technology of Elo TouchSystems

• VESA DDC 1/2B data communication

• VESA DPMS power saving

• Stand with minimum 95° angle of tilt.

• Cable management device

• VESA flat panel monitor physical mounting interface (M4x 100mm)

• OSD and Power button lockouts

• Wall mountable with existing stand

• VESA 100 mm M5 threaded holes on bottom of stand for securing to desk or
other surface, i.e. table top

• Cable strain reliefs for all cables

For full Product Specifications refer to Appendix C.

1-2 Elo Entuitive Touchmonitor User Guide

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2

I

NSTALLATION

This chapter discusses how to install your LCD touchmonitor and how to install
Elo TouchSystems driver software.

Unpacking Your Touchmonitor

Check that the following 10 items are present and in good condition:

C HAPTER

AND

S

ETUP

LCD Display

Quick Install Guide

CD

Software

User Guide-on CD,
Quick Install Guide
and software CD

OR

USB touchscreen cable

Analog video cable

RCA cable

European monitor power cable

Speaker Cable

Serial cable

DVI-D video
cable

S-video cable

Monitor power cable
(US/Canada)

2-3

Product Overview

Main Unit

Rear View

LCD Display

Stand

2-4 Elo Entuitive Touchmonitor User Guide

Bottom cut-out

Side View

Menu

Base Bottom View

72.2

100.0

User Controls

Select

69.2

100.0

2-5

Touch Interface Connection

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:

Your interface cables may have been pre-connected to your monitor at the factory.

Your touchmonitor comes with one of the following touchscree n connector
cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and
XP systems only.)

To set up this display, please refer to the following figures and procedures:

Serial/USB Connection

The following illustrations guide you step by step in connecting your
touchmonitor using a serial or USB cable connection.

CAUTION

Before connecting the cables to your touchmonitor and PC, be sure that the computer
and the touchmonitor are turned off.

Serial touchscreen
cable

Video cable
(Analog, DVI-D, NTSC (RCA)
and S-video)

OR

USB touchscreen cable

Monitor
power cable
(US/Canada)

Figure 2.1

Touchmonitor and Cables

2-6 Elo Entuitive Touchmonitor User Guide

Speaker cable

European monitor
power cable

Serial Option

Audio In, RCA Jack

USB Option

S-Video

DVI-I, including Analog

Touch LED Status

Power LED status

USB In and Touch Screen Connector

Serial Touchscreen
Connector

AC Power

Figure 2.2

Video In, RCA Jack

Audio In, PC Sound Card

DC Power

Touchmonitor Connections (Serial and USB)

The following table indicates the LED status options for the Touch LED.

LED Status On LED Status Off LED Status Blinking
Contact Elo Support Contact Elo Support OK

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:

Touch LED is currently only available with IntelliTouch -Serial Option monito rs.

USB Out

2-7

Step 1-Routing the Cables

• The cables are routed through the cable management channel in the stand.

2-8 Elo Entuitive Touchmonitor User Guide

Step 2-Connecting the Video Cables

video port

video cable

Connections on underside

RCA S-Video

Female 15-pin video connector

• Tilt the screen up and back to access the connection ports.

• Connect the 15-pin video cable (the ferrite bead end), the 24-pin DVI-D
cable, the RCA or the S-Video cable to the video port on your PC.

• Connect the other end of the video cable to the video connector on your
touchmonitor by routing the cable through the hole in the stand.

• Secure the cable to your touchmonitor and PC by turning the screws on the
connector clockwise.

• Place the cable in the cable management clip.

2-9

Step 3-Connecting the Serial or USB Touchscreen Cable

Serial touchscreen cable

Connections on underside

Serial touchscreen
connector

USB Out

• Connect the female end of the serial (RS-232) cable to the serial port on the
back of your PC, or connect the USB touchscreen cable to the USB
touchscreen connector on the back of your touchmonitor.

• Connect the male end of the cable to the s erial touchscree n connector on y our
touchmonitor, or connect the other end of the USB touchscreen cable to your
PC.

• Secure the cable to your touchmonitor and PC by turning the screws on the
connector.

• Route the cable through the cable management clip.

2-10 Elo Entuitive Touchmonitor User Guide

USB In and Touchscreen
Connector

Step 4-Connecting the Speaker Cable

Connections on underside

Speaker port

Speaker cable

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:

If you do not wish to connect the speaker cable, go to step 5.

• To use the built in speakers, you need to connect the speaker cable. Connect
the speaker cable to the speaker port inside the back of your touchmonitor.

• Connect the other end of the cable to the speaker connector on your PC.

Step 5-Connecting the Po wer Cab le

IEC60320-1
connector

AC power

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:

The monitor is equipped with both AC and DC power connectors. The monitor is

Connections on underside

6mm coaxial connector

DC power

(100-240V 50-60Hz
or 12V DC)

Power cable

shipped with only an AC power cable.

Depending on where you live, you will use either the European or US/Canad ian
power cable.

• Connect the female end of the power cable to the power port on the
touchmonitor.

• Route the cable through the cable management clip.

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:

To protect your equipment against risk of damage from electrical surges in the power
line, plug the touchmonitor’s power cord into a surge protector, and then connect the
surge protector to a grounded AC electrical outlet.

2-11

Tilt Lock Function

You are able to lock the monitor in a desired position.

• Pivot the monitor to the desired position.

• Rotate the knob one full turn clockwise to lock the monitor in position.

• Rotate the knob one full turn counter-clockwise to unlock the monitor from
its position.

54

Figure 2.3

Tilt Lock Function

Optimizing the LCD Display

To ensure the LCD display works well with your computer, configure the
display mode of your graphic card to make it less than or equal to 1280 x 1024
resolution, and make sure the timing of the display mode is compatible with the
LCD display. Refer to Appendix A for more information about resolution.
Compatible video modes for your touchmonitor are listed in Appendix C.

2-12 Elo Entuitive Touchmonitor User Guide

VESA Mount on Your Touchmonitor

Your touchmonitor conforms to the VESA Flat Panel Monitor Physical
Mounting Interface (FPMPMI™) Standard which defines a physical mounting
interface for flat panel monitors, and corresponding standards for flat panel
monitor mounting devices, such as wall and table arms. The VESA mounting
interface is located on the back of your touchmonitor and is shipped
pre-connected to the base.

Remove these four screws
(retain for reassembly)

VESA mounting sufrace is located
8mm below the surface of the plastic.

Figure 2.4

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:

The above drawing displays the VESA mounting interface after the removal of the
mounting cover and base.

N

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:

You will need a screwdriver for the following steps.

Stand and Display Separation

• Remove the four screws in order to separate the stand from the monitor (see
Figure 1).

• Rotate the monitor 180° (ensuring the monitor will not be upside down when
mounted in the position shown).

• Reinstall the four screws.

• Route the cables through the cutout (if applicable) and mount the monitor to
the wall using the template in figure 2.

2-13

Rear Mount T emplate

100

100

Cable access cutout

15

Front Mount Template

100

40

30

150

100

Cable Access Cutout

30

• Remove the two screws holding the front cover to the stand (see Figure 3).

• Route the cables through the cutout (if applicable) and mount the monitor to
a horizontal surface using the template on page 2-16.

• Reassemble the front cover.

2-14 Elo Entuitive Touchmonitor User Guide

150

Front Mount for Horizontal Surface

M5 Screw (4X)

M5 Washer (4X)

Access Cutout

Front Cover
Attachment Screws

M5 Nut (4X)

The following companies provide VESA mounting devices compatible with
your touchmonitor:

Ergotron
800-888-8458
651-681-7600
www.ergotron.com

GCX
800-228-2555
707-773-1100
www.gcx.com

Innovative Office Products
800-524-2744
610-253-9554
www.innov-office-prod.com

MRI
800-688-2414
www.mediarecovery.com

2-15

Mounting the Base

You can also mount your touchmonitor by using the keyholes in the base of the
stand. These keyholes provide easy slide on mounting. You can also bolt your
touchmonitor to a tabletop or other flat surface. Please refer to Appendix C for
location and dimension of the mounting holes.

M5 screw (4X)

M5 washer (4X)

2-16 Elo Entuitive Touchmonitor User Guide

Security

You can protect your touchmonitor from theft by locking it with a Kensington
Lock. See figure 2.5 for details.

Kensington Lock Detail

Figure 2.5

Lock receptical
in the back cover

Kensington Cable Lock

Kensington Cable Lock

2-17

Installing the Driver Software

Elo TouchSystems provides driver software that allows your touchmonitor to
work with your computer. Drivers are located on the enclosed CD-ROM for the
following operating systems:

•Windows XP

• Windows 2000

•Windows Me

• Windows 98

• Windows 95

• Windows NT 4.0

Additional drivers and driver information for other operating systems are
available on the Elo TouchSystems web site at www.elotouch.com.

Your Elo touchmonitor is plug-and-play compliant. Information on the video
capabilities of your touchmonitor is sent to your video display adapter when
Windows starts. If Windows detects your touchmonitor, follow the instructions
on the screen to install a generic plug-and-play monitor.

Refer to the appropriate following section for driver installation instructions.

2-18 Elo Entuitive Touchmonitor User Guide

Installing the Serial Touch Driver for Windo ws XP,
Windows 20001, Me, 95/98 and NT 4.0

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:

For Windows 2000 and NT 4.0 you must have administrator access rights to install the
driver.

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.

If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.

2 Follow the directions on the screen to complete the driver setup for your

version of Windows.

If the AutoStart feature is not active:

1 Click Start > Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your

version of Windows.

1.To install Windows 2000 and Windows XP, you must use the "update driver"
method; you will not find a setup.exe file within the download.

2-19

Installing the Serial Touch Driver for MS-DOS and
Windows 3.1

You must have a DOS mouse driver (MOUSE.COM) installed for your mouse
if you wish to continue using your mouse along with your touchmonitor in
DOS.

To install Windows 3.x and MS-DOS from Windows 95/98, follow the
directions below:

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
2 From DOS, type d:\EloDos_W31 to change to the correct directory on the

CD-ROM (your CD-ROM drive may be mapped to a different drive letter).

3 Type install and press Enter to start the installation.
4 Align the touchscreen.

You must have already completed Steps 1 and 2 before proceeding. Refer to
Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for
additional installation information.

To run the INSTALL program:

1 Type INSTALL at the DOS prompt in the directory containing the driver

install files.

2 INSTALL asks you to select the software to install. Then choose

d:\EloDos_W31 from the displayed list.

3 INSTALL also asks you for the paths to use during installation, or you may

use its defaults. INSTALL creates directories as necessary, and warns you if
they exist.

If you are updating your software, you may wish to specify the paths containing
the earlier versions, and overwrite the obsolete files. All executable programs
are upward compatible. For a list of differences from each previous version of
the drivers, be sure to select "Differences from Previous Versions" during the
installation process.

INSTALL updates your AUTOEXEC.BAT file with the drivers you select.
INSTALL makes a copy of your original AUTOEXEC.BAT file, called
AUTOEXEC.OLD. If you already have Elo driver commands in your
AUTOEXEC.BAT file, they will be commented out.

When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory
you specified. GO loads the touchscreen driver, runs the calibration program
ELOCALIB, and gives you some final instructions.

If you are using Windows 3.1, you will also calibrate the touchscreen within
Windows 3.1 with the Touchscreen Control Panel.

2-20 Elo Entuitive Touchmonitor User Guide

Installing the USB Touch Driver
Installing the USB Touch Driver f or Windo ws XP,

Windows 20002, Me and 98

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.

If Windows 98, Windows Me or Windows 2000 starts the Add New
Hardware Wizard:

2 Choose Next. Select “Search for the best driver for your device

(Recommended)” and choose Next.

3 When a list of search locations is displayed, place a checkmark on “Specify a

location” and use Browse to select the \EloUSB directory on the Elo
CD-ROM.

4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been

detected, choose Next again.

5 You will see several files being copied. Insert your Windows 98 CD if

prompted. Choose Finish.

If Windows 98, Windows Me or Windows 2000 does not start the Add New
Hardware Wizard:

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:

For Windows 2000 you must have administrator access rights to install the driver.

1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.

If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.

2 Follow the directions on the screen to complete the driver setup for your

version of Windows.

If the AutoStart feature is not active:

1 Click Start > Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your

version of Windows.

2.To install Windows 2000 and Windows XP, you must use the "update driver"
method; you will not find a setup.exe file within the download.

2-21

2-22 Elo Entuitive Touchmonitor User Guide

About Touchmonitor Adjustments

Your touchmonitor will unlikely require adjustment. Variations in video output
and application may require adjustments to your touchmonitor to optimize the
quality of the display.

For best performance, your touchmonitor should be operating in native
resolution, that is 1024 x 768 at 60-75 Hz. Use the Display control panel in
Windows to choose 1024 x 768 resolution.

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3

O

PERATION

Operating in other resolutions will degrade video performance. For further
information, please refer to Appendix A.

All adjustments you make to the controls are automatically memorized. This
feature saves you from having to reset your choices every time you unplug or
power your touchmonitor off and on. If there is a power failure your
touchmonitor settings will not default to the factory specifications.

Using the On-Screen Display (OSD) Menus

All adjustments are made by using the on-screen display (OSD) menus. All
menu items can be selected by using the buttons on the side bezel.

N

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:

OSD menu default is enabled.

3-23

Side Bezel Buttons

MENU

1

2

3

SELECT

4

Menu

Select

Control Function

Menu Display on exit the OSD menus.

Contrast/
Up/Toggle

Volume/Down
Toggle

Enter Select item

1. Shortcut to Contrast adjustment

2. Increase value of adjustment items

3. With menu on toggles OSD options

1. Shortcut to Volume adjustment

2. Decrease value of the adjustment items

3. With menu on toggles OSD options

1. Shortcut to Auto Adjust

2. Select- To select the adjustment items from the
OSD menus.

3. Auto- To activate the “Auto Adjustment”
function to obtain an optimum image.

5

Power Switch Switches the power on/off to your touchmonitor.

Enable/Disable 1. Press the Up and Down buttons at the same

3-24 Elo Entuitive Touchmonitor User Guide

time to enable/disable the MUTE functions. OSD
menu default is enabled

2. Press the Menu and Up buttons at the same
time and hold for two seconds to enable/disable
the OSD functions. OSD menu default is
enabled.

3. Press the Menu and Down buttons at the same
time and hold for two seconds to enable/disable
the power lock function. OSD menu default is
enabled.

OSD Menu Function

CONTRAST

50

Contrast

Controls the picture contrast

Brightness

Controls the picture brightness

V-Position

Controls the vertical position

H-Position

Controls the horizontal position

Recall Defaults

Recalls factory settings of the image
parameters

C1/C2/USER (Color)

Using these icons, you can select one of
the preset color temperatures (9300°K or
6500°K). Confirm your choice by
pressing the SELECT button. If you
want to change the color temperatures
individually , select USER and confir m by
pressing the OSD button SELECT. Now
you can use the OSD dial to toggle
between the settings R, G and B (red,
green and blue foreground). To change a
setting, first press the SELECT button,
then choose the desired value with the
OSD dial. To confirm the setting, press
the SELECT button again.

If you don’t need to adjust any further
settings, choose the
icon to return to the OSD main menu.

Phase

Controls the vertical fine adjustment

Clock

Controls the horizontal fine adjustment

OSD H-Position

Adjusts the horizontal position of the OSD
menu

OSD V-Position

Adjust the vertical position of the OSD menu

OSD Time

Determines how long (in seconds) the OSD
menu waits before closing automatically after
no action has been performed.

Auto Adjust

Automatically selects the optional settings for
image parameters (brightness, contrast, image
position, phase, etc.)

OSD Language

Selection of the OSD menu language: English,
French, German, Spanish, Swedish, Finnish,
Danish, Portuguese, Dutch and Japanese.

Image Information

Displays the current graphics mode.

3-25

3-26 Elo Entuitive Touchmonitor User Guide

If you are experiencing trouble with your touchmonitor, refer to the follo wing
table. If the problem persists, please contact your local dealer or our service
center.

Solutions to Common Problems

Problem Suggestion(s)

C HAPTER

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4

T

ROUB LESHOOTING

No image appears on screen. Check that all the I/O and power connectors are properly

connected as described in Chapter 2.
Make sure the pins of the connectors are not crooked or

broken.
Test power supply by trying different cables, a different

wall outlet or plug another appliance into the outlet.
Make certain the video cable is properly connected and that

it is not damaged. Check for bent pins on the cable
connectors.

Ensure that your computer and video card are properly
configured. (Consult video card documentation.)

“Out of Range” display Check to see if the resolution of your computer is higher

than that of the LCD display.
Reconfigure the resolution of your computer to make it less

than or equal to 1280 x 1024. See Appendix A for more
information on resolution.

4-27

Image has vertical flickering line bars. Use “PHASE” to make an adjustment.

Check and reconfigure the display mode of the vertical
refresh rate of your graphic card to make it compatible with

the LCD display.
Image is unstable and flickering Use “CLOCK” to make an adjustment.
Image is scrolling Make sure the VGA signal cable (or adapter) is well

Touch doesn’t work Make sure cable is securely attached at both ends.

connected.

Check and reconfigure the display mode of the vertical

refresh rate of your graphic card to make it compatible with

the LCD display.

4-28 Elo Entuitive Touchmonitor User Guide

A PPENDIX

C

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4

N

ATIVE

The native resolution of a monitor is the resolution level at which the LCD
panel is designed to perform best. For the Elo LCD touchmonitor, the native
resolution is 1280 x 1024 for the SXGA-19 inch size. In almost all cases, screen
images look best when viewed at their native resolution. You can lower the
resolution setting of a monitor but not increase it.

Input Video 19" LCD

640x480 (VGA) Transforms input format to 1024x768
800x600 (SVGA) Transforms input format to 1024x768
1024x768 (XGA) Displays in Native Resolution

R

ESOLUTION

The native resolution of an LCD is the actual number of pixels horizontally in
the LCD by the number of pixels vertically in the LCD. LCD resolution is
usually represented by the following symbols:

VGA
SVGA
XGA
SXGA
UXGA

640x480
800x600
1024x768
1280x1024
1600x1200

A-29

As an example, a SVGA resolution LCD panel has 800 pixels horizontally by
600 pixels vertically. Input video is also represented by the same terms. XGA
input video has a format of 1024 pixels horizontally by 768 pixels vertically.
When the input pixels contained in the video input format match the native
resolution of the panel, there is a one to one correspondence of mapping of input
video pixels to LCD pixels. As an example, the pixel in column 45 and row 26
of the input video is in column 45 and row 26 of the LCD. For the case when
the input video is at a lower resolution than the native resolution of the LCD, the
direct correspondence between the video pixels and the LCD pixels is lost. The
LCD controller can compute the correspondence between video pixels and LCD
pixels using algorithms contained on its controller. The accuracy of the
algorithms determines the fidelity of conversion of video pixels to LCD pixels.
Poor fidelity conversion can result in artifacts in the LCD displayed image such
as varying width characters.

A-30 Elo Entuitive Touchmonitor User Guide

A PPENDIX

C

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4

T

OUCHMONITOR

This manual contains information that is important for the proper setup and
maintenance of your touchmonitor. Before setting up and powering on your new
touchmonitor, read through this manual, especially Chapter 2 (Installation), and
Chapter 3 (Operation).

1 To reduce the risk of electric shock, follow all safety notices and never open

the touchmonitor case.

2 Turn off the product before cleaning

S

AFETY

3 Your new touchmonitor is equipped with a 3-wire, grounding power cord.

The power cord plug will only fit into a grounded outlet. Do not attempt to fit
the plug into an outlet that has not been configured for this purpose. Do not
use a damaged power cord. Use only the power cord that comes with your
Elo TouchSystems Touchmonitor. Use of an unauthorized power cord may
invalidate your warranty.

4 The slots located on the sides and top of the touchmonitor case are for

ventilation. Do not block or insert anything inside the ventilation slots.

5 It is important that your touchmonitor remains dry. Do not pour liquid into or

onto your touchmonitor. If your touchmonitor becomes wet do not attempt to
repair it yourself.

B-31

Care and Handling of Your Touchmonitor

The following tips will help keep your Elo Entuitive touchmonitor functioning
at the optimal level.

• To avoid risk of electric shock, do not disassemble the brick supply or
display unit cabinet. The unit is not user serviceable. Remember to unplug
the display unit from the power outlet before cleaning.

• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do
not use thinner or benzene, abrasive cleaners or compressed air.

• To clean the display unit cabinet, use a cloth lightly dampened with a mild
detergent.

• Avoid getting liquids inside your touchmonitor. If liquid does get inside,
have a qualified service technician check it before you power it on again.

• Do not wipe the screen with a cloth or sponge that could scratch the surface.

• To clean the touchscreen, use window or glass cleaner. Put the cleaner on the
rag and wipe the touchscreen. Never apply the cleaner directly on the
touchscreen

B-32 Elo Entuitive Touchmonitor User Guide

A PPENDIX

C

HAPTER

0

T

ECHNICAL

S

PECIFICATIONS

Compatible Video Modes

Your Elo Entuitive touchmonitor is compatible with the following standard
video modes:

Mode Resolution H. Frequency (kHz) V. Frequency (Hz)

IBM & VESA VGA 640 x 350 31.47 70.09
IBM & VESA VGA 640 x 400 31.47 70.09
IBM & VESA VGA 720 x 400 31.47 70.09
IBM & VESA VGA 640 x 480 31.47 59.94
IBM & VESA VGA 640 x 480 37.86 72.81
IBM & VESA VGA 640 x 480 37.50 75.00
VESA SVGA 800 x 600 35.16 56.25
VESA SVGA 800 x 600 37.88 60.32
VESA SVGA 800 x 600 48.08 72.19
VESA SVGA 800 x 600 46.88 75.00
VESA XGA 1024 x 768 48.36 60.00
VESA XGA 1024 x 768 56.48 70.07
VESA XGA 1024 x 768 60.02 75.03
Apple Macintosh LC 13” 640 x 480 34.97 66.61
Apple Macintosh II 13” 640 x 480 35.00 66.67
Apple Macintosh 16” 832 x 624 49.73 74.55
Apple Macintosh 19” 1024 x 768 60.24 75.02
NEC FC-98 series 640 x 400 24.83 56.42
NEC FC-98 series 640 x 400 31.47 70.01
NEC FC-98 series 640 x 480 31.47 59.94

A-33

Touchmonitor Specifications

TABLE 1. 19" LCD Touchmonitor (ET19-XXxx-1) Specifications
Display Type

Active matrix TFT LCD

Display Size
Useful Screen Area

Maximum Monitor
Dimensions

Optimal (native) Resolution
Touchscreen

Colors

Brightness (typical)

Back-light Lamp Life

Viewing Angle (from center)

Contrast Ratio

19-inch diagonal

Horizontal: 376 mm (14.8 in.)
Vertical: 301 mm (11.9 in.)

Width (incl. base): 436 mm (17.2 in.)
Height (incl. base): 457 mm (18.0 in.)
Depth: 241 mm (9.49 in.)

1280 x 1024 at 60, 70, 75 Hz

0.125-inch IntelliTouch and
AccuTouch, anti-glare

IntelliTouch or AccuTouch

16.7 million Colors with dithering (8
bit data)

No Touchscreen:
IntelliTouch: 276 cd/m
SecureTouch: 270 cd/m
AccuTouch: 240 cd/m

40,000 hours at 50% brightness
typical

Horizontal (left/right)
Vertical (up/down)

700:1 typical

300 cd/m2 typical

2

typical

2

typical

2

typical

±85° or 170° total (CR=10)
±85° or 170° total (CR=10)

Input Video Format(s)

Input Video Signal
Connector

Input Syncs

A-34 Elo Entuitive Touchmonitor User Guide

DVI-D, Analog, S-Video,
NTSC/PAL

DVI-I, RCA, S-Video on monitor
DVI-D, HD-15, S-Video, RCA plugs

via cables
Separate H&V, Composite Sync,

Sync-On-Green

TABLE 1. 19" LCD Touchmonitor (ET19-XXxx-1) Specifications
Display Type

Active matrix TFT LCD

Input Audio

Display Response Time

Operating Temp
Storage Temp

Humidity (non-condensing)
Operating
Storage

Weight (approx.)
Actual
Shipping

Power Dissipation
User Controls

Agencies

Other Options

Computer Audio on 3.5mm stereo
mini

Audio for Video on dual RCA jacks
Two built-in, rear-facing 2W speakers

in display head
Tr: 15 msec (typical)

Tf: 10 msec (typical)
0°C to 40°C

-20°C to +60°C

20% to 80%
5% to 90%

21.5 lb. (9.78 kg)

30.0 lb. (13.6 kg)
40W (typical)

Remote OSD: Auto/Sel, Up, Down,
Menu (1.8m cable length)

OSD: Brightness, Contrast, Color
Temperature, H/V position, Phase/
Clock, Recall, Auto-Adjust, Input
Select, Language (English, Spanish,
German, French, Italian, Swedish,
Finnish, Danish, Portuguese, Dutch,
Japanese)

UL/cUL, TÜV-GS, CE, FCC/IC/
VCCI/C-tick Class B

100 mm M4 VESA mount
100 mm M5 threaded holes on base
bottom for table top security
Removable base
Reversible stand for wall mounting
Stand rotates from -5

o

to 90

(horizontal)
Locking OSD and/or power
Locking tilt control

o

(from vertical)

A-35

Table 0.1

IntelliTouch Touchmonitor Specifications

Mechanical

Positional Accuracy

Touchpoint Density
Touch Activation

Standard deviation of error is less than 0.080 in. (2.03 mm).
Equates to less than ±1%.

More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2).
Typically less than 3 ounces (85 grams).

Force
Surface Durability
Expected Life

Performance

Sealing

Surface durability is that of glass, Mohs’ hardness rating of 7.
No known wear-out mechanism, as there are no layers, coatings,

or moving parts. IntelliTouch technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.

Unit is sealed to protect against splashed liquids, dirt, and dust.

Optical

Light Transmission

90%

(per ASTM D1003)
Visual Resolution

Gloss (per ASTM
D2457 using a 60­degree gloss meter)

All measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately

1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticeable degradation.
Antiglare surface: 6:1 minimum.

Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss
units.

A-36 Elo Entuitive Touchmonitor User Guide

Environmental

Chemical Resistance

Electrostatic
Protection (per EN 61
000-4-2, 1995)

The active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:

Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methyl alcohol
Ethyl acetate
Ammonia-based glass cleaners
Gasoline
Kerosene
Vinegar

Meets Level 4 (15 kV air/8 kV contact discharges).

A-37

Table 0.1

AccuTouch Touchmonitor Specifications

Mechanical

Construction

Positional Accuracy

Touchpoint Density
Touch Activation Force
Surface Durability

Expected Life
Performance

Optical

Light Transmission
(per ASTM D1003)

Visual Resolution

Haze (per ASTM D1003)
Gloss (per ASTM D2457)

Top: Polyester with outside hard-surface coating with clear or
antiglare finish.

Inside: Transparent conductive coating.
Bottom: Glass substrate with uniform resistive coating. Top and

bottom layers separated by Elo-patented separator dots.
Standard deviation of error is less than 0.080 in. (2.03 mm). This

equates to less than ±1%.
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).
Typically less than 4 ounces (113 grams).
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500 g.

Meets pencil hardness 3H.
AccuTouch technology has been operationally tested to greater than

35 million touches in one location without failure, using a stylus
similar to a finger.

Typically 75% at 550-nm wavelength (visible light spectrum).

All measurements made using USAF 1951 Resolution Chart, under
30 X magnification, with test unit located approximately 1.5 in. (38
mm) from surface of resolution chart.

Antiglare surface: 6:1 minimum.
Antiglare surface: Less than 15%.
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated front

surface.

A-38 Elo Entuitive Touchmonitor User Guide

19" LCD Touchmonitor (ET192XL-XXW A-1) Dimensions

376

300.8

457

363

436

A-39

93

62

291

241

34

A-40 Elo Entuitive Touchmonitor User Guide

253

56

67

362

Aft tilt 90˚ from vertical

A-41

A-42 Elo Entuitive Touchmonitor User Guide

C

HAPTER

0

R

EGULATORY INFORMATION

I. Electrical Safety Information:

A) Compliance is required with respect to the voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a different
power source than those specified herein will likely result in improper operation,
damage to the equipment or pose a fire hazard if the limitations are not followed.

B) There are no operator serviceable parts inside this equipment. There are hazard­ous voltages generated by this equipment which constitute a safety hazard. Service
should be provided only by a qualified service technician.

C) This equipment is provided with a detachable power cord which has an integral
safety ground wire intended for connection to a grounded safety outlet.

1) Do not substitute the cord with other than the provided approved type.
Under no circumstances use an adapter plug to connect to a 2-wire outlet as
this will defeat the continuity of the grounding wire.

2) The equipment requires the use of the ground wire as a part of the safety
certification, modification or misuse can provide a shock hazard that can
result in serious injury or death.

3) Contact a qualified electrician or the manufacturer if there are questions
about the installation prior to connecting the equipment to mains power.

II. Emissions and Immunity Information

A) Notice to Users in the United States: This equipment has been tested and found
to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.

B) Notice to Users in Canada: This equipment complies with the Cla ss B lim its for
radio noise emissions from digital apparatus as established by the Radio Interfer­ence Regulations of Industrie Canada.

C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided
cords and cabling may compromise electrical safety or CE Mark Certification for
emissions or immunity as required by the following standards:

43

This Information T e chnology Equipment (ITE) is required to have a CE Mark
on the manufacturer’s label which means that the equipment has been tested
to the following Directives and Standards:

This equipment has been tested to the requirements for the CE Mark as
required by EMC Directive 89/336/EEC indicated in European Standard EN
55 022 Class B and the Low Voltage Directive 73/23/EEC as indicated in
European Standard EN 60 950.

D) General Information to all Users: This equipment generates, uses and can radi­ate radio frequency energy. If not installed and used according to this manual the
equipment may cause interference with radio and television communications.
There is, however, no guarantee that interference will not occur in any particular
installation due to site-specific factors.

1) In order to meet emission and immunity requirements, the user must
observe the following:

a) Use only the provided I/O cables to connect this digital device with
any computer.

b) T o ensure compliance, use only the pro vided manufacturer’s approv ed
line cord.

c) The user is cautioned that changes or modifications to the equipment
not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

2) If this equipment appears to cause interference with radio or television
reception, or any other device:

a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to

correct the interference by using one or more of the following measures:

i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected

receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital

device and the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device

does not use. (Unterminated I/O cables are a potential source of
high RF emission levels.)

vi) Plug the digital device into only a grounded outlet receptacle.
Do not use AC adapter plugs. (Removing or cutting the line cord
ground may increase RF emission levels and may also present a
lethal shock hazard to the user.)

If you need additional help, consult your dealer, manufacturer, or an experi­enced radio or television technician.

44 Elo Entuitive Touchmonitor User Guide

45

46 Elo Entuitive Touchmonitor User Guide

C

HAPTER

0

W

ARRANTY

Except as otherwise stated herein or in an order acknowledgment delivered to
Buyer, Seller warrants to Buyer that the Product shall be free of defects in
materials and workmanship. The warranty for the touchmonitors and
components of the product is 1 year.

Seller makes no warranty regarding the model life of components. Seller’s
suppliers may at any time and from time to time make changes in the
components delivered as Products or components.

Buyer shall notify Seller in writing promptly (and in no case later than thirty
(30) days after discovery) of the failure of any Product to conform to the
warranty set forth above; shall describe in commercially reasonable detail in
such notice the symptoms associated with such failure; and shall provide to
Seller the opportunity to inspect such Products as installed, if possible. The
notice must be received by Seller during the Warranty Period for such product,
unless otherwise directed in writing by the Seller. Within thirty (30) days after
submitting such notice, Buyer shall package the allegedly defective Product in
its original shipping carton(s) or a functional equivalent and shall ship to Seller
at Buyer’s expense and risk.

Within a reasonable time after receipt of the allegedly defective Product and
verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such failure by, at Seller’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for
transportation cost incurred for Product returned but not found by Seller to be
defective. Modification or repair, of Products may, at Seller’s option, take place
either at Seller’s facilities or at Buyer’s premises. If Seller is unable to modify,
repair, or replace a Product to conform to the warranty set forth above, then
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s
account the purchase price of the Product less depreciation calculated on a
straight-line basis over Seller’s stated Warranty Period.

47

THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS
WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER
WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR
NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER
OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY
FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH
HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.
IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF
PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR
INCIDENTAL DAMAGES.

Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s
intended use of the Products and of any system design or drawing and (ii)
determining the compliance of Buyer’s use of the Products with applicable
laws, regulations, codes, and standards. Buyer retains and accepts full
responsibility for all warranty and other claims relating to or arising from
Buyer’s products, which include or incorporate Products or components
manufactured or supplied by Seller. Buyer is solely responsible for any and all
representations and warranties regarding the Products made or a uthorized by
Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability,
claims, loss, cost, or expenses (including reasonable attorney’s fees) attributable
to Buyer’s products or representations or warranties concerning same.

48 Elo Entuitive Touchmonitor User Guide

Index

Numerics

19" LCD Touchmonitor (ET19-XXWA-1) Dimensions, 39

A

About the Product, 1
About Touchmonitor Adjustments, 23
AccuTouch Touchmonitor Specifications, 38
Agencies, 35
Auto Adjust, 25

B

Back-light Lamp Life, 34
Base Bottom View, 5
Brightness, 25
Brightness (typical), 34

C

C1/C2/USER (Color), 25
Care and Handling of Your Touchmonitor, 32
Chemical Resistance, IntelliTouch, 37
Cleaning Your Touchmonitor, 32
Clock, 25
Colors, 34
Compatible Video Modes, 33
Connecting the Video Cable, 9
Connecting the Video Cable or DVI-D Video Cable, 9
Construction, AccuTouch, 38
Contrast, 24, 25
Contrast Ratio, 34

D

Display Response Time, 35
Display Size, 34
Display Type, 34

E

Electrical Safety Information, 43
Electrostatic Protection, IntelliTouch, 37
Emissions and Immunity Information, 43
Enable/Disable, 24
Environmental, 37
Ergotron, 15
Expected Life Performance, AccuTouch, 38
Expected Life Performance, IntelliTouch, 36

F

Figure 3-Front Mount Template, 14
Front, 15
Front Mount for Horizontal Surface, 15
Front Mount Template, 14

G

GCX, 15
Gloss, AccuTouch, 38
Gloss, IntelliTouch, 36

H

Haze, AccuTouch, 38
H-Position, 25
Humidity, operating, 35

I

Image Information, 25
Image problem, 27
Image, scrolling, 28
Image, unstable, 28
Image, vertical flickering, 28
Innovative Office Products, 15
Input Audio, 35
Input Syncs, 34
Input Video Format(s), 34
Input Video Signal Connector, 34
Installation and Setup, 3
Installing the Driver Software, 18
Installing the Serial Touch Driver for MS-DOS and

Windows 3.1, 20

Installing the Serial Touch Driver for Windows XP,

Windows 2000, Me, 95/98 and NT 4.0, 19
Installing the USB Touch Driver, 21
Installing the USB Touch Driver for Windows XP, Windows

2000, Me and 98, 21
IntelliTouch Touchmonitor Specifications, 36
Introduction, 1

L

Light Transmission, AccuTouch, 38
Light Transmission, IntelliTouch, 36

M

Main Unit, 4
Maximum Monitor Dimensions, 34

Index-49

Mechanical, AccuTouch, 38
Mechanical, IntelliTouch, 36
Menu, 24
Minus Counter-clockwise, 24
Mounting the Base, 16
MRI, 15

N

Native Resolution, 29

Step 2-Connecting the Video Cables, 9
Step 3-Connecting the Serial or USB Touchscreen

Cable, 10
Step 4-Connecting the Speaker Cable, 11
Storage Humidity, 35
Storage Temp, 35
Surface Durability, AccuTouch, 38
Surface Durability, IntelliTouch, 36
SVGA, 29
SXGA, 29

O

Operating Temp, 35
Operation, 23
Optical, AccuTouch, 38
Optical, IntelliTouch, 36
Optimal (native) Resolution, 34
Optimizing the LCD Display, 12
OSD H-Position, 25
OSD Language, 25
OSD Menu Function, 25
OSD Time, 25
OSD V-Position, 25
Out of Range display, 27

P

Phase, 25
Plus/Clockwise, 24
Positional Accuracy, AccuTouch, 38
Positional Accuracy, IntelliTouch, 36
Power Dissipation, 35
Power Switch, 24
Precautions, 1
Product Overview, 4

R

Rear, 14
Rear Mount Template, 14
Rear View, 4
Recall Defaults, 25
Regulatory Information, 43

T

Technical Specifications, 33
Tilt Lock Function, 12
Touch Activation Force, AccuTouch, 38
Touch Activation Force, IntelliTouch, 36
Touch Interface Connection, 6
Touch not working, 28
Touchmonitor Safety, 31
Touchmonitor Specifications, 34
Touchpoint Density, AccuTouch, 38
Touchpoint Density, IntelliTouch, 36
Touchscreen, 34
Troubleshooting, 27

U

Unpacking Your Touchmonitor, 3
Useful Screen Area, 34
User Controls, 35
Using the On-Screen Display (OSD) Menus, 23
UXGA, 29

V

VESA Mount on Your Touchmonitor, 13
VGA, 29
Viewing Angle, 34
Visual Resolution, AccuTouch, 38
Visual Resolution, IntelliTouch, 36
Volume, 24
V-Position, 25

S

Sealing, IntelliTouch, 36
Security, 17
Serial/USB Connection, 6
Side Bezel Buttons, 24
Side View, 5
Solutions to Common Problems, 27
Step 1-Routing the Cables, 8

W

Warranty, 47
Weight (approx.) Actual, 35
Weight, Shipping, 35

X

XGA, 29

Index-50