Elo Touch Solutions ET3243L, ET4243L User Manual

SW601960 Rev E Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.

USER MANUAL

Elo Touch Solutions

32/4243L IDS Touch Displays

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User Manual – 32/4243L Series IDS

No part of this publication may

be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by

any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afffiliates (collectively "Elo") makes no representations or warranties
with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

Trademark Acknowledgments
AccuTouch, CarrollTouch, Elo, Elo (logo), Elo Touch, Elo Touch Solutions, Elo TouchSystems, IntelliTouch, iTouch, SecureTouch, TouchTools and VuPoint are trademarks

of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.

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User Manual – 32/4243L Series IDS

Table of Content

Section 1: Introduction ............................................................................................... 4

Section 2: Installation

................................................................................................. 5

Section 3: Mounting

.................................................................................................... 8

Section 4: Operation

................................................................................................. 14

Section 5: Technical Support

.................................................................................. 20

Section 6: Safety & Maintenance

.......................................................................... 22

Section 7: Regulatory Information

......................................................................... 24

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User Manual – 32/4243L Series IDS

Section 1: Introduction

Product Descri

ption

Your new touch display combines the reliable performance of Elo Touch Solutions touch products with the latest
developments in touch technology and display design. This combination of features creates a natural flow of
information between a user and the touch display.

This widescreen touch display incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to provide high
quality display performance. Its Full HD resolution of 1920x1080 is suitable for displaying graphics and images. Its LED
backlight significantly reduces power consumption and eliminates mercury (compared to CCFL-backlit panels). Other
features that enhance this LCD monitor’s performance are Plug & Play compatibility and on-screen display (OSD)
controls.

Precautions

Follow all warnings, precautions and maintenance as recommended in this user manual to maxi mize the life of your unit
and prevent risks to user safety. See the Safety & Maintenance Section for more information.

This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering
on your new touch display, read through this manual, especially the Installation, Mounting, and Operation Sections.

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User Manual – 32/4243L Series IDS

Section 2: Installation

Unpacking the Touch display

Open the carton and verify that the following items are present:

 Touch display
 Mounting br

ackets

 Quick Install Guide
 VGA cable
 HDMI cable (ETX243L-XXWA models only)

 DVI cable (ETX243L-XXAA models only)
 USB cable (not available for ETX243L-0NXX models)
 Internation

al power cables

 OSD Remote
 Japanese language regulatory information pamphlet

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Connector Panel & Interfaces

Note: DVI or HDMI are available on certain models only.

Touch display Connections

1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the video cables
screws for best performance.

2. Connect the USB touch cable between the monitors USB connector and your PC’s USB port. (Not
applicable for No Touch models)

3. Connect the power cable to the monitors input power jack and the AC power outlet.

4.

The touch displa

y ships in the ON state.

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Installing the Touch Technology Software Drivers

No ad

ditional drivers are required for your projected-capacitive touch display with Windows 7 and 8 operating systems, it uses Windows HID drivers.

To download latest touch drivers:

1.

Visit elotouch website.

2. Select the operating system from “Operating System” dropdown menu.

3. Select the technology from “Te chn ologies” dropdown menu.

4. Click on the driver version r equired for your touch display.

5. Click “A ccept” once you are directed to the “Driver License Agreement” page.

6. Enter you email address, Click on “Next Step”. Your driver download will start automatically.

7. If you are a new user, fill in the requi red information and Click on “Register”. Your driver download will start automatically.

User Manual – 32/4243L Series IDS 8

Section 3: Mounting

General Mounting Infor

mation

The OSD text can be rotated between portrait and landscape mode through the OSD menu to better suit your mounting orientation.

Portrait and Landscape Mode
The monitor can only be installed in portrait or landscape mode following the below diagram. The THIS END UP sticker will point up.

User Manual – 32/4243L Series IDS 9

For Elo Part Numbers E220625, E589724, and E444804:
Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is rotated to the right and the cables are connected from the

left side, as the following image shows.

Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not rotated and the cables are connected from the bottom, as the
image below shows.

Insert cables from

this side

User Manual – 32/4243L Series IDS 10

Side Bracket Mount

Threaded holes are provided on the sides of the monitor for mounting using the provided brackets.

For ET3243L:

Insert cables from this side

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For ET4243L:

User Manual – 32/4243L Series IDS 12

User Manual – 32/4243L Series IDS 13

Rear VESA Mount

For ET3243L Monitors:
A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F,

400, 200, 6.

For the ET4243L Monitor:
A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F,

400, 400, 6.

User Manual – 32/4243L Series IDS 14

Section 4: Operation

Power

To turn the touch display on or off, press the touch display power button on the OSD controller once.
The Power Status LED on the OSD controller functions according to the following table:

Touch Display /Computer Module Status LED Status

OFF OFF
SLEEP PULSING
ON ON

Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).

To improve reliability and reduce wasteful power consumption, disconnect the AC power cable from the monitor when long periods of disuse are
planned.

Touch

Your touch display is factory-calibrated and does not require manual cali bration (unless the inp ut video is not fully scaled
to the native resolution, or the touch experience needs to be calibrat ed to a spe cific user).

IntelliTouch Plus Touchscreen Technology

When connected to Windows 7 or 8 computers, the touch display can report two simultaneous touches. Refer to Section 2, Section “Installing the
Touch Technology Software Drivers” to find instructions to download the latest touch drivers.

The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed, through the calibration function in the Elo driver
control panel. The driver can be downloaded from the Elo Touch website.

The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the Elo driver
control panel.

The IntelliTouch Plus driver will only support multiple monitor if they are all using the IntelliTouch Plus touch technology.

User Manual – 32/4243L Series IDS 15

For more configuration options, double click on the EloConfig desktop shortcut to open up the Elo Touchscreen Configuration screen.

Projected Capacitive Touch Technology

When connected to Windows 7 or 8 computers, the touch display can report 10 simultaneous touches. When connected to Windows XP
computers, the touch display reports single touches.

No additional drivers are required for this technology to work with Windows 7 and 8, it uses Windows HID drivers.

Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find instructions to download the latest touch drivers for Windows
XP.

No calibration is required for this technology.

Gesture Support

The IntelliTouch Plus and Projected Capacitive touch technology enables several gestures that support single and multiple
contacts.

Video

A display’s native resolution is its width and height measured in number of pixels. Generally, for best performance, an image
displayed on this monitor will look best when your computer’s output resolution matches this monitor’s native resolution of
1920 x 1080.

For computer output resolutions at non-native resolutions, the monitor will scale the video to its panel’s native resolution. This involves stretching
or compressing the input image as needed in the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most
apparent when viewing feature-rich images at close distances (for example images containing small-font text).

Your touch display will likely not require video adju stments. However, fo r analog VGA video, variations in vi deo graphic card outputs may require user ad justments
through the OSD to optimize the quality of the touch display’s di splayed imag e. These adjustment s are “remembe red” by the touch display. Also, to reduce the

User Manual – 32/4243L Series IDS 16

need for adjustments for different video mode timings, the monitor correctly scales and displays some of the video industry’s most common video timing
modes.

To keep the product operating at an optimum level please limit the product usage cycle to 18 hours for every 24 hours:

Usage duty cycle: 18 hours on per 24 hours

Elo recommends using the Content Management System, O/S scheduling settin gs, or RTC sched uling settings and/or El oView comma nds to manage duty cycle.
This will enable power savings and trouble free operation throughout the life of the monitor.

On-Screen Display (OSD)

Four OSD buttons are located on a wired control box. These can be used to
adjust various display parameters. The buttons and their functionality are:

Button

Function when OSD is not displayed Function when OSD is displayed

Menu Display OSD Main menu Return to previous OSD menu

Di

splay O

SD Contrast submenu Decrease value of selected parameter / select previous menu

Display OSD

Brightness submenu Increase value of selected parameter / select next menu item

Select

Display Video Priority submenu Select parameter for adjustment / select submenu to enter

Using the OSD buttons

controls an on-screen graphical user interface which displays on top of your input video, allowing intuitive adjustment of the following

display parameters:

User Manual – 32/4243L Series IDS 17

Parameter Available Adjustment

Brightness

Increase/decrease monitor brightness.
Default: maximum

Contrast

Increase/decrease monitor contrast
Default: best gray-shade performance

Clock

Allows fine adjustments of the panel’s pixel dot clock.

Only applicable for VGA input video

Phase

Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video

Auto Adjust

Automatically adjusts the sys tem clock to the in put analog VGA video signal, affecti ng the H-position, V-position, Clo ck, and Phase menu items.

Only applicable for VGA input video

H-position

Moves the image horizontally on the display in single-pixel increments. Default: centered
Only applicable for VGA input video

V-position

Moves the image vertically on the display in single-pixel increments. Default: centered

Only applicable for VGA input video

Aspect Ratio

Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling
Full Scaling – scales the X- and Y-di mensions of the inp ut video (up or down as needed) to the display’s native resolution.
Fill To Aspect Ratio – Assuming a landscape orientation and an input video with aspect ratio smaller than 16:9, scales the Y-dimension of the input video
(up or down as needed) to the display ’s Y-resolution, and scales the X-dimen sion to maintain the input vid eo’s aspect ratio (and fills the rest of the display
with equal black bars on the left and right)
Other touchscreen technologies may need recalibration w hen switching betwee n Aspect Ratio options.

Sharpness

Adjusts sharpness of the displayed images. Default: no sharpness adjustment
Only applicable at non-native input video resolutions

Color
Temperature

Selects the display’s color temperature. The available color temperatures are 9300K, 7500K, 6500K, 5500K, and User Defined. If the User Defined option is
selected, the user can change the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.

OSD H-Position

Adjusts the horizontal location of the OSD menus on the display
Default: centered

OSD V-Position

Adjusts the vertical location of the OSD m enus on the display.
Default: centered

OSD Timeout

Adjusts how long a period of OSD button inactivity the touch display will wait before closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds

OSD
Language

Selects which language the OSD information is displayed in. The available languages are: English, French, Italian, German, Spanish, Simp lified Chin ese,
Traditional Chinese, and Japanese.
Default: English

OSD Rotation

Selects the touch display mounting orientation between Landscape and Portrait to match your physical orientation. This adjusts the rotation of the OSD
text.
Default: Landscape

Recall Defaults

Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable parameters and for Preset Video Mode timings.
Note: This feature does not affect the OSD language setting. For 4243L units, both language and rotation are unaffected.

User Manual – 32/4243L Series IDS 18

Video Priority

The monitor continually scans for active video on the VGA, DVI, and HDMI connectors.
This adjustment selects which of those input ports should be given priority to be displayed. The options are: VGA Priority, HDMI (for ETX243L-XXWA models)
or VGA Priority, DVI Priority (for ETX243L-XXAA models)
Default: HDMI (for ETX243L-XXWA models) or DVI Priority (for ETX243L-XXAA models)

All touch display adjustments made through the OSD are automatically memorized as soon as they are entered. This feature saves you from having to reset your
choices every time the touch display is unplugged or powered off and on. If there is a power failure, the touch display settings will not default to the factory
specifications.

OSD and Power Lockouts

Press and hold the “Menu” and “down” buttons for two seconds to enable/disable the OSD Locking feature. When the OSD
Locking is enabled, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system.

Press and hold the “Menu” and “up” buttons for two seconds to enable/disable the Power Lo cking feature. When the Power
Locking is enabled, pressing the power switch will have no effect on the system.

Real Time Clock Function

For touch displays with the RTC function installed, the “Miscellaneous” section of the OSD menu will have RTC settings.
Here you can use the OSD buttons to allow adjustment of the additional display parameters:

Parameter Available Adjustment

Dayl

ight Savings Time Allows time to be changed by one hour to accommodate for daylight savings time change.

Default: Off

Time Setting

Allows time to be set in the 24-hour format of HH:MM :SS. The date can be set in the for mat of MM-DD-YYYY.
Default: On

Schedule

Enable/disable scheduling to automatically turn on/off the touch display. The on/off time can be set in a 24-hour form

a

HH:MM.
You can schedule which days the touch display will turn on/off by selecting each day with the OSD remote.

Wake on Touch Function

The touch display supports wake-on-touch functionality when the PC is in sleep mode. To enable this, please ensure that
the BIOS settings have enabled USB support during the S4 sleep cycle.

User Manual – 32/4243L Series IDS 19

For touch displays with RTC function enabled, please make sure the Touch on Sleep m ode is enabled in the OSD men u, by
selecting “Miscellaneous” and then enabling the “Touch” setting.

If you still are having trouble with Wake on Touch, please download the latest Elo drivers to allow the touch display to use
this function. Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find instructions to download
the latest touch drivers.

User Manual – 32/4243L Series IDS 20

Section 5: Technical Support

If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem Suggested Troubleshooting

The touch display does not respond when turning on the
system

Check that the DC power adaptor is properly connected

Monitor display is dim

Use the OSD to increase the brightness
Use the OSD to increase the contrast

Monitor display is blank

If the Power Status LED is blinking, the monitor or Computer Module may be in
SLEEP mode Press any key / move the mouse / touch the touchscreen to see if the
image reappears

Check that the signal source device is turned on
Check that that there are no loose cable connections

Monitor displays an “Out Of Range” message

Adjust your computer’s resolution/ timi ng mo de to b e wi thin the a llowab le ti ming
ranges specified for your touch display (see website for specifications)

User Manual – 32/4243L Series IDS 21

Monitor display image looks strange

Adjust your computer’s resolution/ timi ng mo de to b e wi thin the a llowab le ti ming
ranges specified for your touch display (see website for specifications)

Use the Auto Adjust function in the OSD

Touch functionality doesn’t work

Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the latest Elo drivers

The OSD buttons or power button does not respond when
pressed

Check to see if the OSD lock or power lock functions are enabled

User Manual – 32/4243L Series IDS 22

Section 6: Safety & Maintenance

Safety

To avoid risk of electric shock, follow all safety notices and do not disassemble the touch display. They are not user-service able.

Ensure that your installation is equipped to maintain the specified environmental conditions listed in the Technical Specifications Section.

Care an

d Handling

The following tips will help keep your touch display functioning at an optimal level:

 Disconnect the AC power cable before cleaning.
 To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.
 It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get inside, have a qualified service technician check it before you

power it on again.

 Do not wipe the screen with a cloth or sponge that could scratch the surface.
 To clean the touchscreen, use window or glass cleaner applied to a clean cloth or spo nge. Never ap ply the cleaner directly to t he touchscreen. Do not use alcohol

(methyl, ethyl or isopropyl), thinner, benzene, or other abrasive clea

ners.

 For Projected Capacitive touchscreens, handle carefully when moving or installing the touch display to prevent breakage of the glass.

User Manual – 32/4243L Series IDS 23

Waste Electrical & Electronic Equipment Directive (WEEE)

This product should not be disposed of with household waste. It should be deposited
at a facility that enables recovery and recycling.

User Manual – 32/4243L Series IDS 24

Section 7: Regulatory Information

I. Electrical Safety Information:

Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power
source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.

There are no operator serviceable parts inside this equipment. There are hazardous voltages generated by this equipment which constitute a safety hazard.
Service should be provided only by a qualified service technician.

Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power.

II. Emissions and Immunity Information

Notice to Users in the United States: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installatio n. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

Notice to Users in Canada: This equipment complies with the Class A limits for radio noise emissions from digital apparatus as est ablished by the Radio
Interference Regulations of Industrial Canada.

Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling prov ided with the equipment. Substitution of provide d cords
and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards:

 This Information Technology Equipment (ITE) is required to have a CE Mark on the Manufacturer’s label which means that the equipment has been tested to the

following Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 2004/108/EC as indicate

d

in Europ

ean Standard EN 55022 Class B and the Low Voltage Directive 2006/95/EC as indicated in European Standard EN 60950.

General Information to all Users: This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the
equipment may cause interference with radio and television communications. There is, however, no guarantee that interferen ce will not occur in any particular
installation due to site-specific factors.

1) In ord

er to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
b) To ensure compliance, use only the provided manufacturer’s approved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user’s

authority to operate the equipment.

User Manual – 32/4243L Series IDS 25

2) If this equipment app

ears to cause interference with radio or television reception, or any other device:

a)

Verify as an

emission source by turning the equipment off and on. If you determine that this equipment is causing the interference, try
to correct the interference by using one or more of the following measures:
i. Move the digital device away from the affected receiver.

ii. Reposition (turn) the digital device with respect to the affected receiver.
iii. Reorient the affected receiver’s antenna.
iv.

Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits.
v. Disconnect and rem ove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.)
vi. Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs. (Removing or cutting the line cord ground may in crease RF

emission levels and may also present a lethal shock hazard to the user.)

If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician.

III. Agency Certifications

The following certifications and marks have been issued or declared for this monitor:

 Argentina

S-Mark

 Australia RCM
 Canada CUL, IC
 China CCC
 Europe CE
 Japan VCCI

 Korea KCC, e-Standby
 Mexico CoC
 Russia EAC



Taiwan BSMI

 United States FCC, UL

SW601960 Rev E Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.

IV. China RoHS

In accordance to Chinese law (Administration on the Control of Pollution Caused by Electronic Information
Products), the section below lists out the name and amount of the toxic and/or hazardous materials that this
product may contain.

Component
Name

Toxic or Hazardous Substances and Elements
Lead(Pb) Mercury(Hg) Cadmium(Cd) Hexavalent

Chromium (Cr6+)

Polybrominated
Biphenyls (PBB)

Polybrominated Diphenyl

Ethers (PBDE)
Plastic Parts O O O O O O
Metal Parts X O O O O O
Wire and Cable
Assembly

X O O O O O

LCD Panel X O O O O O
Touch Screen
Panel

X O O O O O

PCBA X O O O O O
Software (CD,
etc.)

O O O O O O

O: Indicates that this toxic or hazardous substance contained in all of the homogeneo us materials for this component is
below the limit requirement in SJ/T11363-2006.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this
component is above the limit requirement in SJ/T11363-2006. For items marked with X, exemptions were taken according
to EU RoHS.

Explanation of Markings

(1). In accordance with the SJ/T11364-2006 requirement, the electronic information products are marked with the following pollution control logo. The
Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating condition s listed below, so that the use of this
electronic information product will not result in any severe environmental pollution, any bodily injury, or damage to any assets.

Operating Temperature:0-40°C / Humidity:20%-80% (non-condensing).
Storage Temperature:-20~60°C / Humidity:10%~90% (non-condensing).

(2). It is encouraged and recommended that this product be recycled and reused according to local laws. The product should not be thrown away casually.

User Manual – 32/4243L Series IDS 27

V. Monitor Specifications

Electrical Ratings:

Input: 100 - 240VAC, 50/60Hz, 2.5A

Operating Conditions:

Temperature: 0°C - 40°C
Humidity: 20% to 80% (non-condensing)
Altitude: 0 to 3,658m

Storage Conditions:

Temperature: -20°C - 60°C
Humidity: 10% to 90% (non-condensing)
Altitude: 0 to 12,192m