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EloPOS E5
operation manual
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Service Manual
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Elo Touch Solutions EloPOS E2, EloPOS E3, EloPOS E5 operation manual

USER MANUAL
Elo Touch Solutions
15" All-in-one Touch computer
UM600232 Rev C, page 1 of 37
Copyright © 2019 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or
warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the
right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo, Elo (logo), Elo Touch, Elo Touch Solutions, TouchPro are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.
UM600232 Rev C, page 2 of 37
Table of Contents
Section 1: Introduction ......................................................................................................................................................................................................... 3
Section 2: Installation ......................................................................................................................................................................................................... 10
Section 3: Operation .......................................................................................................................................................................................................... 12
Section 4: Options and Upgrades .................................................................................................................................................................................... 21
Section 5: Technical Support ............................................................................................................................................................................................ 23
Section 6: Safety & Maintenance .................................................................................................................................................................................... 24
Section 7: Regulatory Information .................................................................................................................................................................................... 27
Section 8: Warranty Information ....................................................................................................................................................................................... 36
UM600232 Rev C, page 3 of 37
Section 1: Introduction
Product Description
The versatile EloPOS System combines modern aesthetics, modular flexibility and commercial-grade reliability. Purpose-built for point of sale, EloPOS offers a 15.6-inch touchscreen display with 1366 x 768 resolution, a choice of Intel’s 8th generation Gemini Lake Celeron processors or the i3 and i5 Core Coffee Lake processors. All models include TPM 2.0 and i5 models support VPRO for maximum system security and manageability. All models utilize one of two connectivity hubs. On is an integrated expansion hub stand and a rear mounted hub providing a wide array of mounting options. These hubs provide the flexibility need for peripheral you need for any application- whether a customer facing display, payment reader, printer, cash drawer, barcode scanner or scale, EloPOS has it covered. From traditional POS to self-service applications. EloPOS delivers the durability needed to survive continuous public use and is backed by Elo’s standard 3-year warranty.
Precautions
Follow all warnings, precautions and maintenance tips as recommended in this user manual to maximize the life of your unit and prevent risks to user
safety. See Chapter 6 for more information on safety.
This manual contains information that is important for the proper setup and maintenance of the EloPOS All-in-one touch computers. Before setting up and powering on your unit, please read through this manual in detail seriously and carefully.
UM600232 Rev C, page 4 of 37
EloPOS Layout
EloPOS 15” Models
UM600232 Rev C, page 5 of 37
UM600232 Rev C, page 6 of 37
1
Display with Touch
11
Kensington Lock
2
Power Indicator LED
12
Serial Port (COM1/RJ-45)/ Serial Port (COM2/RJ-45)
3
Stand Module
13
Power Connector (DC-IN)
4
Edge Micro USB Port for Elo Peripherals
14
USB Type C Port
5
Wall Mount/Arm Screw Hole
15
Cash Drawer Port (A/B)
6
Speaker
16
+12 Volt Powered USB Port
7
Power Button
17
+24 Volt Powered USB Port
8
Headset
18
USB 3.0 Port
9
USB 3.0 Port
19
USB 2.0 Port
10
Ethernet LAN Port
1. Display with Touch
The model is available with the following touch technologies.
- TouchPro, zero-bezel projective capacitive (PCAP)
2. Power Indicator LED
The power indicator LED shows the state of the touch computer. See Section 3 for more details.
3. Stand Module
The stand module is a robust design supporting Elo All-in-one touch computers.
4. Edge Micro USB Port (Accessory kit - connections)
The EloPOS includes four edge USB ports on the display for mounting optional peripherals. The peripherals can be mounted and fixed at the edge to meet many IO peripheral requirements.
5. VESA Mount
A four-hole 75x75mm for the rest size mounting pattern for M4 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-D, C
UM600232 Rev C, page 7 of 37
6. Speaker
Two, integrated, 2 watt speakers provide audio output for playback.
7. Power Button
Press the power button to turn on/off the touch computer system.
8. Headset
The audio port is designed for headset and microphone connectivity.
9. USB 3.0 Port
A standard Super Speed USB 3.0 port is available on the rear side of the touch computer system.
10. Ethernet LAN Port
The EloPOS Ethernet LAN Port provides up to 1 Gbps speed capability for networking.
11. Kensington Lock
Kensington Lock is a standard anti-theft mechanism to secure the desktop to the desired mounting location. The Kensington cable lock is not included.
12. Serial Port (COM1/RJ-45)/Serial Port (COM2/RJ-45)
The serial port is a native RS-232 specification for RJ-45 interface connection.
13. Power Connector (DC-IN)
To power up the touch computer, plug the DC connector of the AC/DC power adaptor kit into the power connection on the device. Note: When you need to detach the DC plug from the stand module, grip it as the picture shown below and remove it carefully.
UM600232 Rev C, page 8 of 37
14. USB Type-C Port
The USB Type-C port allows connection to other type-C compatible devices.
15. Cash Drawer Port (A/B)
The main cash drawer port is a RJ-12 interface design and provides switchable operation at +12VOLTs and +24VOLTs. The default setting is at +24
Volts and the settings are adjustable from the bottom of the stand module, or the back of monitor.
a. Cash Drawer Port Pin assignment
Pin#
Signal Name
Pin#
Signal Name
1
GND
2
CD1-
3
CD1 Sense
4
CD Drive (+24/12V)
5
CD2-
6
Reserve
b. Switching between the +12VOLTs and +24VOLTs
i. Remove the cover from the bottom of the stand module, or the back of the touch computer to reveal the switch.
ii. Slide the switch between 24V or 12V for the cash drawer power.
16. +12 Volt Powered USB Port
The maximum power rating of the +12 Volt Powered USB would be limited to 12 Volts at 1.5 Amps.
17. +24 Volt Powered USB Port
The +24 Volt Powered USB Port spec is design for all EloPOS models. The maximum power rating of the +24 Volt Power USB is 24 Volt at 2.3 Amps. In special circumstance, please use an external power adapter for your 24V peripheral (DO NOT USE on board 24V Powered USB port) when both your system is running 100% loading and all I/O ports except 24V Powered USB port are connected for the maximum power load of each port.
UM600232 Rev C, page 9 of 37
Please ensure your overall peripheral power consumption does not exceed the following (assuming system is running at max power consumption which is not common for POS applications): a. Not exceed 156W for E2 models.
b. Not exceed 115W for E3 models.
c. Not exceed 106W for E5 models.
18. USB 3.0 Port
Two standard Super Speed USB 3.0 ports are available on the input/output panel of the touch computer system.
19. USB 2.0 Port
Two USB 2.0 ports are available on the input/output panel of the touch computer system
UM600232 Rev C, page 10 of 37
Section 2: Installation
Unpacking the Touch Computer
Open the carton and verify that the following items are present:
⚫ EloPOS Touchcomputer ⚫ Power Cable US/Canada ⚫ Power Cable Europe ⚫ +24 Volt Power Adaptor ⚫ RJ45 to RS232 Serial Cable
⚫ Quick Install Guide ⚫ Security Cover & Screws ⚫ Cable Management kit
EloPOS Touchcomputer
Power Cable US/Canada
Power Cable Europe
+24 Volt Power Adaptor
RJ45 to RS232 Serial
Cable
Quick Install Guide
Security Cover & Screws
Cable Management Kit
UM600232 Rev C, page 11 of 37
Adjusting the Display to a Suitable Position
The touch computer provides tilt adjustment to the monitor for different deployment scenarios. The tilt adjustment is shown below.
When the display is set to portrait mode, ensure you install your display head in the drawing shown below (Power key is in the bottom side).
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