Elo Entuitive Touchmonitor
User Guide
For 15” and 17” CRT Rear Mount
Touchmonitors
Version 1.0
DOC# SW500127
P/N 008527
ET1545C Series Models
ET1745C Series Models
Elo TouchSystems, Inc.
1-800-ELOTOUCH
www.elotouch.com
Copyright © 2000 Elo TouchSystems Inc. All Rights Reserved.
No part of this publ ication may be re produce d, tran smitted, tr anscribe d, stored i n a ret rieval syst em, or
translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of
Elo TouchSystems.
Disclaimer
The information in this docum ent is subject to cha nge w ithou t notice. E lo TouchSystems makes no representati ons or warranties w ith respect to the con tents hereof, an d specifically disc laims any implie d
warranties of merchantabil ity or fitn ess for a partic ular pu rpose. Elo TouchSystems reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of
Elo TouchSystems to notify any person of such revisions or change s.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse a re tra dem arks of Elo TouchSystems, Inc.
Other product names mentioned h erein may be tradem arks or reg istered tradem arks of t heir respecti ve
companies. Elo To uchSystems claims no interest in trademarks other than its own.
Elo Entuitive Touchmonitor CRT Desktop User Guide - iii
iv-Elo Entuitive Touchmonitor CRT Desktop User Guide
Contents
Chapter 1. Introduction ........................................................................1
Precautions................................................................................................1
About the Product.....................................................................................1
Chapter 2. Installation and Setup ........................................................3
Unpacking Your Touchmonitor................................................................3
Getting Started..........................................................................................4
Selecting a Suitable Location...............................................................4
Mounting Your Touchmonitor..................................................................5
Horizontal Mount.................................................................................5
Vertical Mount.....................................................................................6
Bottom Mount......................................................................................6
Connecting Your Touchmonitor...............................................................7
Installing the Driver Software...................................................................11
Installing the Serial Touch Driver for Windows 2000, 95/98 and
NT 4.0 ..................................................................................................11
Installing the USB Touch Driver for Windows 2000 and
Windows 98 .........................................................................................12
Chapter 3. Operation.............................................................................15
About Touchmonitor Adjustments ...........................................................15
Touchmonitor Controls.............................................................................16
Using the On Screen Display (OSD) ...................................................17
OSD Adjustments ................................................................................18
Chapter 4. Troubleshooting..................................................................21
Monitor Warning Messages.................................................................23
Appendix A. Touch Technology...........................................................25
Touchscreens: An Overview.....................................................................25
IntelliTouch Touchscreens........................................................................25
AccuTouch Touchscreens.........................................................................26
Appendix B. Touchmonitor Safety.......................................................27
Care and Handling of Your Touchmonitor...............................................28
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - v
Contents
Appendix C. Technical Specifications..................................................29
Touchmonitor Specifications...................................................................30
IntelliTouch Touchmonitor Specifications ..............................................32
AccuTouch Touchmonitor Specifications ...............................................34
Signal PINOUT for 15” and 17” Monitors..........................................36
Power Consumption..................................................................................37
Preset Timing Table..................................................................................38
15” and 17” CRT Rear Mount Touchmonitor Dimensions .....................38
Regulatory Information ............................................................................39
Warranty ................................................................................................41
Index ........................................................................................................43
vi - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Chapter 1
Introduction
Congratulations on your purchase of an Elo TouchSystems Entuitive
touchmonitor. Your new high-resolution touchmonitor combines the
reliable performance of Elo’s touch technology with th e late st advan ces
in CRT display design. This combination of features creates a natural
flow of information between a user and the touchmonitor.
Precautions
Follow all warnings, precautions and maintenance as recommended in
this user’s manual to maximize the life of your un it. See Appen dix B for
more information on touchmonitor safety.
Precautions
About the Product
Your CRT touchmonitor is a color display with the following features:
❑ 13.8-inch viewable image microprocessor-based display for
15-inch monitor and 15.7-inch viewable image microprocessor-based displ ay for 17-inch monitor.
❑ Supports a wide range of screen refresh rates with flicker-free
picture quality.
❑ Plug and Play functionality automatically adjus ts the monitor
to its optimum performance.
❑ VESA DPMS (Display Power Management Signaling).
❑ VESA DDC1/2B compatibility.
❑ Patented touch technology from Elo TouchSystems.
❑ RS-232 or Universal Serial Bus (USB) touch interface.
Elo Entuitive Touchmonitor CRT Re ar Mount User G uide - 1
Chapter 1 : Introduction
2 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Unpacking Your Touchmonitor
Elo QuickStart
User
Guide
CD
Software
Chapter 2
Installation and Setup
This chapter discusses how to install your CRT touchmonitor and how
to install Elo TouchSystems driver software.
Unpacking Your Touchmonitor
Check that the following 7 items are present and in good condition:
Monitor power cable
CRT Rear Moun t monitor
with tethered video cable
USB touchscreen cable
User’s Guide, Quick Start Guide,
and TouchTools CD-ROM
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 3
Mounting L-brackets (2)
OR
Serial touchscreen cable
Chapter 2 : Installation and Setup
Getting Started
Selecting a Suitable Location
❑ Place the monitor at least 12 inches from other electrical or
heat-emitting equipment and al low at least 4 inches on each
side for ventilation.
❑ Place the monitor in a position where no light shines or is
reflected directly on the screen.
❑ To reduce eye strain, avoid installing the monitor unit against a
bright background such as a window.
❑ Position the monitor so the top of the screen is no higher than
eye level.
❑ Position the monitor directly in front of you at a comfortable
reading distance.
4 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Mounting Your Touchmonitor
Mounting Your Touchmonitor
Your Elo touchmonitor is designed to be mounted in a variety of ways.
The mounting brackets enable you to m ount you r touchmo nitor horizontally or vertically. You can also use the keyholes on the bottom of the
monitor for slide-in-place mounting. See Appendix C for dimension
drawings of all mounting options.
Note: You will need a Phillips screwdriver to attach the L-brackets.
Your touchmonitor comes with two L-brackets (and four screws) that
attach to both sides of the touchmonitor.
Horizontal Mount
To mount the brackets horizontally to your touchmonitor:
1. Locate the two holes on each side of the touchmonitor toward
the bottom. Match up the two holes of one bracket to the holes
on one side of your monitor.
L-bracket
2. Place two screws in the holes and with the screwdriver, screw
them in to secure the bracket.
3. Repeat steps 1 and 2 to attach the other L-bracket to the other
side of the touchmonitor.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 5
Chapter 2 : Installation and Setup
Vertical Mount
To mount the brackets vertically to your touchmonitor:
1. Locate the two holes on each side of your touchmonitor. Match
up the two holes of one bracket to the holes on one side of your
touchmonitor.
2. Place two screws in the holes and with the screwdriver, screw
them in to secure the bracket.
L-bracket
3. Repeat steps 1 and 2 to attach the other L-bracket to the other
side of the touchmonitor.
Bottom Mount
You can also mount your touchmonitor by using the keyholes on the
bottom of the monitor. These keyholes provide easy slide on mounting.
You can also bolt your touchmonitor to a tabletop or other flat surface.
Please refer to Appendix C for location and d imensio n of the mounti ng
holes.
6 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Connecting Your Touchmonitor
Connecting Your Touchmonitor
Your touchmonitor comes with one of the following touchscreen connector cables: Serial (RS-232) or USB cable (for Windows 98 and Windows 2000 systems only).
IMPORTANT: Before connecting the cables to your touchmonitor
and PC, be sur e that the computer and touchmon itor are turne d off.
1. Connect the video cable to the video connector on your PC.
Secure the cable to your PC by turning the screws on the connector.
Tethered video cable
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 7
Chapter 2 : Installation and Setup
2. Connect the power cable to the AC connector on your touch-
monitor. To protect your equi pment against risk of dama ge from
electrical surges in the power line, plug the touchmonitor’s
power cord into a surge protector, and then connect the surge
protector to a grounded (three-pronged) AC electrical outlet.
Power cable
Tethered video cable
8 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Connecting Your Touchmonitor
3. Connect the touchscreen cable. Determine if you have RS-232
or USB. Connect one end to the appropriate port on the back of
your PC. Connect the other end of the cable to the touchscreen
connector on your touchmonitor. Secure the serial cable to your
touchmonitor and PC by turning the screws o n the connector.
The USB cable connectors should fit snugly into the connectors
on your PC and touchmonitor.
Power cable
Power cable
Serial touchscreen cable
OR
USB
touchscreen cable
Tethered video cable
Tethered video cable
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 9
Chapter 2 : Installation and Setup
4. The OSD controls and the Soft Power switch are located on a
panel inside the bottom of your monit or. Power on your monitor
using the Soft power switch and check that th e power LED is o n,
then power on your PC. If the LED is not on, repeat steps 2, 3,
and 4, or refer to Chapter 4, Troubleshooting.
Underside view of the touchmonitor
Menu
Select
Brightness
Contrast
Power LED
Soft Power Switch
5. After a brief pause the picture should appear. If necessary, adjust
the OSD controls according to your personal preference (see
Chapter 3).
6. Insert the Elo TouchTools CD-ROM in your computer’s CD-
ROM drive to install the appropriate touchscreen driver software. Follow the directions starting on the next page to inst all
the driver software.
10 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Installing the Driver Software
Installing the Driver Software
Elo T ouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CDROM for the following operating systems:
❑ Windows 2000
❑ Windows 98
❑ Windows 95
❑ Windows NT 4.0
Additional drivers and driver information for other operating syst ems
(including MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are
available on the Elo TouchSystems web site at www.elotouch.com.
Your Elo touchmonitor is plug-and-play compliant. Information on the
video capabilities of your touchmonitor is sent to your video display
adapter when Windows starts. If Windows detects your touchmonitor,
follow the instructions on the screen to install a generic plug-and-play
monitor.
Refer to the appropriate following section for driver installation instructions.
Installing the Serial Touch Driver for Windows 2000, 95/98 and NT 4.0
Note: For Windows 2000 and NT 4.0 you must have administrator
access rights to install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup
for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 11
Chapter 2 : Installation and Setup
2. Click the Browse button to locate the EloCd.exe program on the
CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup
for your version of Windows.
Installing the USB Touch Driver for Windows 2000 and Windows 98
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If Window s 98 or Windows 2000 st art s th e Add N ew Hardw are Wizard:
2. Choose Next. Select “Search for the best driver for your device
(Recommended)” and choose Next.
3. When a list of search locations is displayed, place a checkmark
on “Specify a location” and use Browse to select the \EloUSB
directory on the Elo CD-ROM.
4. Choose Next. Once the Elo TouchSystems USB touchscreen
driver has been detected, choose Next again.
5. You will see several files being copied. Insert your Windows 98
CD if prompted. Choose Finish.
If Windows 98 or Windows 2000 does not start the Add New Hardware
Wizard:
Note: For Windows 2000 you must have ad minist rator access r ights to
install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup
for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
12 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Installing the Driver Software
2. Click the Browse button to locate the EloCd.exe program on the
CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup
for your version of Windows.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 13
Chapter 2 : Installation and Setup
14 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
About Touchmonitor Adjustments
Chapter 3
Operation
About Touchmonitor Adjustments
By design, your Elo Entuitive touchmonitor should not require any
adjustments. The factory settings will give you optimum video results
with most standard PC video display adapters.
However, af ter c o nne cti ng y ou r t ouc hm oni tor yo u ca n fu rt he r o ptim iz e
the settings to meet your requirements by following the directions in this
chapter.
All adjustments you make to the controls are automatically memorized,
so you do not need to reset your choices every time you unplug your
touchmonitor or powe r it off and on. If there is a powe r failure your
touchmonitor settings will not default to the factory specifications.
IMPORTANT: Do not remove the CRT touchmonitor cover. The
touchmonitor uses high voltages, and the metal edges inside the touchmonitor cover are sharp. Removing the touchmonitor cover voids the
warranty.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 15
Chapter 3 : Operation
Touchmonitor Controls
You can adjust the screen d isplay by us ing the co ntrol button s located on
a panel that’s inside the bottom of your touchmonitor.
Underside view of the touchmonitor
Menu
Select
Brightness
Contrast
Power LED
Soft Power Switch
16 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchmonitor Controls
Using the On Screen Display (OSD)
The 3rd and 4 th bu tto ns (Brightness/ and Contrast/ ) have a dual
function:
Brightness
Use the Brightness/ button to select the brightness adjustment and to
decrease the value of a selection.
Contrast
Use the Contrast/ button to select the contrast adjustment and to
increase the value of a selection.
To use the OSD:
1. Push the Menu button to access the OSD. The resolution and
frequency are displayed at the top of the menu for your infor mation.
2. Push the Brightness/ or Contrast/ button to choose th e
item you want to adjust. The selected item is highlighted.
3. Push the Select button to adjust the highlighted item.
4. Push the Brightness/ or Contrast/ button to adjust the
selection.
5. Push the Select button to return to the previous menu if you are
in a submenu.
6. The display unit automatically saves the new settings in 3 to 4
seconds after your last adjustments and the menu disappears.
You can also push the Menu button to make the menu disappear.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 17
Chapter 3 : Operation
OSD Adjustme nts
H. Size Adjusts the horizontal size of the entire screen image.
H. Position Adjusts the horizontal position of the entire screen image.
V. Size Adjusts the vertical size of the entire screen image.
V. Position Adjusts t he vertical position of the entire screen image.
If the vertical sides of the picture curve in or bulge out, you
Pincushion
can correct the distortion by using the pincushion adjustment.
Trapezoid
Parallel
Pin Balance
V. Moire
If the picture is wider at the top o r at th e botto m, you can co rrect the distortion by using the trapezoid adjustment.
If the sides of the screen image are tilted, you can correct
the distortion by using the parallel adjustment.
If the sides of the picture are bowed to the right or the left,
you can correct the p in cus hi on balance by using this adj us tment.
Clears vertical moire if a series of concentric circles or arcs
appear on your screen.
Note: Moire is an inte rfa ce pa tte rn th at ma kes the scree n s eem t o ha ve fai nt lines . A
picture that is rastered or consists of small repeating figures is sensitive to moire interference. Strong colors are also liable to intensify moire. The moire pattern on the
screen does not affect the printout of the image.
18 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchmonitor Controls
H. Moire
Language
Rotation
OSD H.
Position
OSD V.
Position
Color
Control
Recall
Clears horizontal moire if a series of concentric circles or
arcs appear on your screen.
Y ou c an se lect the la nguage in wh ich ad justm ent me nus are
displayed. The following languages are available; English,
German, French, Italian, Spa nish, Swedish, Finnish, Da nish,
and Portuguese.
If the entire screen image is tilted , you can correct the distor tion by using the rotation adjustment.
Adjusts the OSD menu’s horizontal position on the screen.
Adjusts the OSD menu’s vertical position on the screen.
Color temperature affects the
tint of the image. With lower
color temperature the image
turns reddish and with higher
temperatures bluish.
There are three color setting
available: 9300K, 6500K, or
USER. With the USER setting
you can set individual values for
red, green, and blue.
If you operate your displa y unit in a facto ry preset mod e, this
function deletes adjus tments you made for size, posi tion and
shape, and restores the properties which have been set in
the factory . If you operate yo ur display uni t in user mode, this
function has no ef fect exc ept that th e contrast w ill be rese t to
the maximum value and the brightness to the cut-off level.
Information
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 19
Information shows horizontal and vertical sync polarity of
current timing set.
Chapter 3 : Operation
External magnetic fields may cause distortion or discoloration in the picture. Demagnetizing takes place automatically
when the display unit is switched on, and the unit normally
maintains faultless color purity during operation.
If you have tilted, swiv eled or moved the display unit, you can
Degauss
Brightness Adjusts the brightness of the screen.
Contrast Adjusts the contrast of the screen.
perform demagnetization. During the process the picture is
distorted for a few seconds. After demagnetiz ation, the co lor
impurities have disappeared if caused by stray magnetic
fields.
Do not use the degauss feature more than once every half
hour or the degauss function will not work.
20 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Chapter 4
Troubleshooting
Problem Suggestion (s)
No picture. Your touchmonitor may not be getting power. Make
certain that your power strip is plugged into the wall
socket and that the PC and touchmonitor are plugged in
and powered on.
Test the power supply by trying different cables or a
different wall outlet, or by plugging another appliance
into the outlet.
The touchmonit or might be in standby mode. Push one
of the keyboard keys. Check that the keyboard is
properly connected to the computer.
Ensure that your computer and video card are properly
configured (consult the video card documentation).
Touchmonitor does not enter
power management mode.
Screen flickers The screen may seem to flicker when the refresh rate is
Color defects If your color is not unifor m, degauss the t ouchmonito r as
Picture appears to be ghosting. Make certain there is a good con nection between the
Picture is not centered. Read about adjusting your to uchmonitor picture and
Picture appears “washed out”. Readjust your brightness and contrast settings.
Picture not present or severely
distorted.
The video signal from the computer does not co mply
with VESA DPMS standard. Either the computer or the
graphics adapter is not using t he VESA DPMS power
management function.
less than 75Hz. See the list of recommended modes in
Appendix C, page 38.
described in Chapt e r 3, page 20, and make sure that the
touchmonitor is at least 12 inches from any other
electrical equipment.
touchmonitor and the co mputer.
make the appropriate adj u s t me nts.
Verify that yo ur vid e o dis p la y ad ap te r se ttin g s are
formatted for the correct resolution and vertical refresh
rates.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 21
Chapter 4 : Troubleshooting
Problem Suggestion (s)
Duplicated images A problem with your graphics adapter or touchmonitor.
Contact your service representative.
Touch doesn’t work. Check to make sure the touchscreen cable is securely
attached at bo t h en ds.
22 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Monitor Warning Messages
Message Suggestion
Error message: OUT OF RANGE The graphics adapter is set for a refresh rate or a line
frequency that is too high. Select another di splay mode
with lower frequencies as directed by yo ur video card
vendor.
Self diagnostics message: NO
SIGNAL
This message indicates that the signal is missing or
faulty. Check that the signal cable connector is properly
connected and that t he connection pins a re not bent or
damaged. If the connector is loos e, tighte n the co nnecto r
screws. Check that the PC is powered o n.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 23
Chapter 4 : Troubleshooting
24 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchscreens: An Overview
Appendix A
Touch Technology
Touchscreens: An Overview
Typically, users communicate with computers by using a mouse, a keyboard, or a combination of the two. Users who are not keyboard-literate
or mouse-s avvy can become fr ustrated with how long human-to-com puter interactions take.
Computer literacy is learned. This is complicated by the fact that using a
keyboard or a mouse is neither intuitive nor natural for most people.
Touchscreens cut out the learning curve by eliminating keyboard/mouse
intermediaries and allowing a natural flow of information to develop
between a user and a computer.
When a user wants to access information or perform a function on a
computer with a touchscreen installed, a touch quickly and accurately
does the job that once required complicated keyboard interactions or
precise mouse movements.
A frustrating experience with a computer during a tr ansaction can create
dissatisfaction for your customer. Touchscreens help eliminate unpleasant transactions by creating a natural flow of information that enhances
your product or service. Touchscreens speed up user/computer interactions. People get what they want faster and are more satisfied with the
process.
IntelliTouch Touchscreens
IntelliTouch uses Elo’s patented surface wave technology to provide
superior image clarity, stable drift-free operation, and a durable surface
that is unaffected by scratches. With IntelliTouch you get fast, accurate
response to soft stylus stimulation (finger, gloved hand, pencil eraser)
that is also sensitive to pressure.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 25
Appendix A : Touch Technology
For example, a customer in a department store could scroll through a
product catalog by increasing or decreasing pressure on an icon. IntelliTouch’s pressure sensitivity increases the intuitive nature of a user/
touchscreen interaction by allowing for increased selectivity.
An IntelliTouch touchscreen is a great choice for point-of-information
or public access applications such as the following:
❑ Point-of-information kiosks
❑ Vending
❑ Electronic catalogs
❑ In-store locators
❑ Gaming and lottery
❑ Banking/financial transactio ns
❑ Ticket sales
❑ Interactive education
❑ Multimedia demons trations
AccuTouch Touchscreens
Elo’s patented five-wire resistive technology makes AccuTouch products unmatched for durability and accuracy. Touch an AccuTouch screen
with a finger, gloved hand, stylus, fingernail, or even a credit card, and
you’ll receive a fast, accurate response—every time. The surface of an
AccuTouch touchscreen is scratch-resistant and can withstand spills and
other types of wear and tear that often occur in heavy-usage environments.
An AccuTouch touchscreen is best used for clerk- or employee-activated applications such as:
❑ Industrial process control
❑ Medical equipment
❑ Point-of-sale terminals
❑ Transportation
26 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Appendix B
Touchmonitor Safety
This manual contains inform ation th at is impo rtant for th e proper se tup
and maintenance of your touchmonitor. Before setting up and powering
on your new touchmonitor, read through this manual, especially Chapter
2, Installation and Setup, and Chapter 3, Operation.
1. To reduce the risk of electric shock, follow all safety notices and
never open the touchmonitor case.
2. Your new touchmonitor is equipped with a three-wire, grounding power cord. The power cord plug will only fit into a threepronged safety ground outlet. Do n ot att empt to fit t he pl ug into
an outlet that has not been configured for this purpose. Do not
use a damaged power cord. Use only the power cord that comes
with your Elo TouchSystems touchmonitor. Use of an unauthorized power cord may invalidate your warranty.
3. The slots located on the sides and top of the touchmonitor case
are for ventilation. Do not block or insert anything to the ventilation slots.
4. It is important that your touchmon itor remains dry. Do not pour
liquid into or onto your touchmonitor. If your touchmonitor
becomes wet do not attempt to repair it yourself.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 27
Appendix B : Touchmonitor Safety
Care and Handling of Your Touchmonitor
The following tips will help keep your Elo Entuitive touchmonitor functioning at the optimal level.
❑ To avoid risk of electric shock, do not disassemble the display
unit cabinet. The unit is not user serviceable. Remember to
unplug the display unit from the power outlet before cleaning.
❑ Do not use alcohol (methyl, ethyl or isopropyl) or any strong
dissolvent. Do not use thinner or benzene, abrasive cleaners or
compressed air.
❑ To clean display unit cabinet, use a cloth lightly dampened
with a mild detergent.
❑ Avoid getting liquids inside your touchmon itor. If liquid does
get inside, have a qualified service technician check it before
you power it on again.
❑ Do not wipe the screen with a cloth or sponge that could
scratch the surface.
❑ During transportation of the monito r, the swivel base must be
removed.
28 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Appendix C
Technical Specifications
Note: All specifications are subject to change.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 29
Appendix C : Technical Specifications
Touchmonitor Specifications
17” Monitor
Picture Tube 17” (15.7” diagonal viewable
image), 0.27-mm dot pitch,
anti-static, anti-glare, and TCO
treatment coated.
Maximum
Resolution
Deflection Frequency Horizontal: 30-70 kHz
Maximum Video
Input Bandwidth
Display Area* Factory Setting:
Input Signal R.G.B. Analog, 15 pin D-sub R.G.B. Analog, 15 pin D-sub
Input Voltage 100-240 VAC 1.5A 100-240 VAC 1.3A
Display Colors* Analog input; unlimited colors Analog input; unlimited colors
Power Consumption 80 watts 75 watts
Power Management Compliant with EPA/Energy
Plug and Play
Compatibility
CRT Life A verage operational CRT life is
1280 x 1024 @ 60Hz 1280 x 1024 @ 60Hz
Vertical: 50-150 Hz
108 MHz 1 08 MHz
approx. 305 mm x 229 mm
Star, NUTEK/TCO VESA
DPMS signaling method.
Compliant with VESA DDC 1/
2B standards.
12,000 hours to half brightness.
15” Monitor
15” (13.8” diagonal viewable
image), 0.28-mm dot pitch,
anti-static, anti-glare, and
multiple layer coating.
Horizontal: 30-70 k Hz
Vertical: 50-150 Hz
Factory Setting:
approx. 260 mm x 195 mm
Compliant with EPA/Energy
Star, VESA DPMS signaling
method.
Compliant with VESA DDC 1/
2B standards.
Av erage operationa l CR T life is
12,000 hours to half br ig ht ne s s .
*Dependent on video controller/card used.
30 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchmonitor Specifications
17” Monitor
On-Screen
Adjustments
Safety Regulations UL, cUL, DHHS, TÜVGS UL, cUL, DHHS, TÜVGS
EMI TCO95, FCC Class B, (FCC
Ergonomics ZH1/618:10.80; DIN E N 2941-
Monitor Dimensions 404mm (W) x 408mm (H) x
Net Weight (without
touchscreen)
Ambient Temperature Operating: 0°C - 40°C
Humidity Operating: 20%-95%
H/V POSITION, H/V SIZE,
PINCUSHION, TRAPEZIOD,
PARALLEL, PIN BALANCE,
H/V MOIRE, LANGUAGES,
ROTATION, OSD H/V
POSITION, COLOR
CONTROL, RECALL,
INFORMATION, DEGAUSS,
BRIGHTNESS, CONTRAST
Class A for models without
touch controllers), CE
3:1993
ISO/DIS 9241-7,-8:1986; Anti-
glare screens: Part 7 class 1.
Clear screens: Part 7 class 3.
420mm (D)
13.7kg unpacked, 16.7kg
packed
Storage: -20°C - 65°C
Storage: 10%-95%
15” Monitor
H/V POSITION, H/V SIZE,
PINCUSHION, TRAPEZIOD,
PARALLEL, PIN BALANCE,
H/V MOIRE, LANGUAGES,
ROT ATION, OSD H/V
POSITION, COLOR
CONTROL, RECALL,
INFORMATION, DEGAUSS,
BRIGHTNESS, CONTRAST
FCC Class B, (FCC Class A for
models without touch
controllers), CE, TCO95
ZH1/618:10.80; DIN EN 29413:1993
ISO/DIS 9241-7,-8:1986; Antiglare screens: Part 7 class 1.
Clear screens: Part 7 class 3.
360 mm (W) x 377mm (H) x
392mm (D)
11.7kg unpacked, 13.5kg
packed
Operating: 0°C - 40°C
Storage: -20°C - 65°C
Operating: 20%-95%
Storage: 10%-95%
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 31
Appendix C : Technical Specifications
IntelliTouch To uchm oni tor Specifications
Mechanical
Positional Accuracy Standard deviation of error is less than 0.080 in. (2.03 mm).
Equates to less than ±1%.
Touchpoint Density
More than 100,000 touchpoints/in
Touch Activation Force Typically less than 3 ounces (85 grams).
Surface Durability Surface durability is that of glass, Mohs’ hardness rating of 7.
Expected Life
Performance
No known wear-out mechanism, as there are no layers, coatings,
or moving parts. IntelliTouch technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.
Sealing Unit is sealed to protect against splashed liquid s, dirt, and dust.
See IntelliTouch Product Manual for details.
Optical
Light Transmission (per
90%
ASTM D1003)
Visual Resolution All measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately
1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticeable degradation.
Antiglare surface: 6:1 minimum.
Gloss (per ASTM
D2457 using a 60degree gloss meter)
Clear surface: N/A
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss
units.
2
(15,500 touchpoints/cm2).
32 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchmonitor Specifications
Environmental
Chemical Resistance The active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:
Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methyl alcohol
Ethyl acetate
Ammonia-based glass cleaners
Gasoline
Kerosene
Vinegar
Electrostatic Protection
(per EN 61 000-4-2,
1995)
Meets Level 4 (15 kV air/8 kV contact discharges).
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 33
Appendix C : Technical Specifications
AccuTouch Touchmonitor Specifications
Mechanical
Construction Top: Polyester with outside hard-surface coating with clear or
antiglare finish.
Inside: Transparent conductive coati ng.
Bottom: Glass substrate with uniform resistive coating. Top and
bottom layers separated by Elo-patented separator dots.
Positional Accuracy Standard deviation o f error is less than 0 .080 in . (2.0 3 mm). T his
equates to less than ±1%.
Touchpoint Density More than 100,0 00 touchpoints/in² (15,500 touchpo ints/cm²).
Touch Activation Force Typically less than 4 ounces (113 grams).
Surface Durability Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500
g. Meets pencil hardness 3H.
Expected Life
Performance
Optical
Light Transmission (per
ASTM D1003)
Visual Resolution All measurements made using USAF 1951 Resolution Chart,
Haze (per ASTM
D1003)
Gloss (per ASTM
D2457)
AccuTouch technology has been operationally tested to greater
than 35 million touches in one location without failure, using a
stylus similar to a finger.
Typically 75% at 550-nm wavelength (visible light sp ectrum).
under 30 X magnification, with test unit located approximately
1.5 in. (38 mm) from surface of resolution chart.
Clear surface: N/A
Antiglare surface: 6:1 minimum.
Clear surface: Less than 1.5%.
Antiglare surface: Less than 15%.
Clear surface: N/A
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated
front surface.
34 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Touchmonitor Specifications
Environmental
Chemical Resistance The active area of the touchscreen is resist ant to the following
chemicals when exposed for a period of one hour at a
temperature of 21°C:
Acetone
Methylene ch loride
Methyl ethyl ketone
Isopropyl alcohol
Hexane
Turpentine
Mineral spirits
Unleaded gasoline
Diesel fuel
Motor oil
Transmission fluid
Antifreeze
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 35
Appendix C : Technical Specifications
Signal PINOUT for 15” and 17” Monitors
12345
7 6810 9
1113 1215 14
PIN
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Signal
Red video
Green video
Blue video
Ground
*VGA card detection (GND)
Red re turn
Green retu rn
Blue re turn
+5 V
Sync re turn
Ground
SD A (S e ria l D a ta)
Horizontal Sync
Vertical Sync
SC L (S er ial C lo c k)
*Pin 5, self-test pin sh all be grounded when signal co nnector is plugged in.
36 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Power Consumption
The touchmonitor comes with a power-saving feature that controls its
power consumption. This feature complies with both th e EPA’s Energy
Star requirements and Europea n NUTEK /TCO’s power managemen t
guidelines. It also conforms to the Display Power Management System
(DPMS) power-down signaling method a pproved by the Video Electronics Standard Association (VESA)
15” Monitor
Power Consumption
Mode LED
Normal Green 75
Standby Green/Orange blinking (1 sec.) 15
Suspend Green/Orange blinking (0.5 sec.) 15
Off Orange 5
Soft Power Switch Off Not illuminated 4
Unplugged Not illuminated 0
Power
consumption (W)
17” Monitor
Mode LED
Normal Green 90
Standby Green/Orange blinking (1 sec.) 15
Suspend Green/Orange blinking (0.5 sec.) 15
Off Orange 5
Soft Power Switch Off Not illuminated 4
Unplugged Not illuminated 0
IMPORTANT: Th e power button does not disconnect the display uni t
from the mains. The only way to isolate the display unit completely
from the mains supply is to unplug the mains cable.
Power
consumption (W)
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 37
Appendix C : Technical Specifications
Preset Timing Table
Y o ur Elo Entuitive touchmonitor has 8 preset timing modes. The following are modes preset as factory defaults:
No. Resolution Horizontal Frequency Refresh Rate
1 720x400 31.5 kHz 70 Hz
2 640x480 43.3 kHz 85 Hz
3 640x480 50.6 kHz 100 Hz
4 800x600 46.9 kHz 75 Hz
5 800x600* 53.7 kHz 85 Hz
6 800x600 63.9 kHz 100 Hz
7 1024x768 60.0 kHz 75 Hz
8 1024x768* 68.7 kHz 85 Hz
*Recommended primary mode
15” and 17” CRT Rear Mount Touchmonitor
Dimensions
For location and dimensions of all touchmonitor mount ing options see
Elo’s website, www.elotouch.com
38 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Regulatory Information
Electrical Safety Information
A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified
herein will likely resul t in improper o peration or damage to th e equipment , or may pose a f ire
hazard if the limitations are exceeded.
B) There are no operator serv iceable parts in s ide this equip m en t. This equipment generates ha zardous voltages that constit ute a safety haza rd. Service shoul d be provided on ly by a qualifie d
service technician.
C) This equipme nt i s pro vide d wit h a deta chabl e po wer cord that has an int egral safe ty gr oun d
wire and three-prong con n ec tor intended for connection to a gr ounded safety outlet.
1) Do not substitut e th e co rd w ith a ny cord other t han t he pro vi ded a pprove d type. U nde r
no circumstances us e an adap ter plug to con nect to a two- wire out let, as th is will defe at th e
continuity of the grounding wire.
2) This equipment requi res the use of the groun d wire as a part of its safety certification.
Modification or misuse can prov ide a shock hazard that can result in serious injury or
death.
3) If there are any questions about the installation prior to c onnecting the equip ment to
mains power, contact a qualifie d electrician or the manufa ct urer.
Emissions and Immunity Information
A) Notice to Users in the U nited States: This equipm ent has been tested and found to comply
with Part 15 of FCC Rules for digital devices. Models with internal touch controllers meet Class
B limits. Models without internal touch controllers meet Class A limits. These limits are
designed to provide reaso nable pro tection ag ainst har mful int erference in a resident ial instal lation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
B) Notice to Users in Canad a: This eq uipmen t has been tested a nd found to c omply with ra dio
noise emission limits as establish ed by the Radi o Interferen ce Regula tions of Industri e Canada
for digita l d evic es . M o dels wi th in te rna l to uc h c on tro lle rs me et C las s B l im its . M o de ls w ith ou t
internal touch controllers meet Class A limits.
C) Notice to Users in the European Union: This equipment has been tested and found to comply
with the requirements of CE marking for Information Technology Equipmen t as required by:
Low Voltage Directive 73 /23/ECC and standa rd EN 60950; EMC Di rective 89/336/EC C, and
per standard EN 55022, models with internal to uc h c ontrollers meet Class B limits, and models
without internal touch controllers meet Class A limits.
D) General Information t o A l l Us e rs: This equipment generates, uses, and can radiate radio fre quency energy. If not installed and use d according to this manu al, the equipment may ca use
interference with rad io and television communica tions. There is, however, no guarantee th at
interference will not occu r in a ny pa rt ic ula r in sta ll ation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 39
b) To ensure compliance, use only the provided ma nufacturer-approved line cord.
c) The user is cautioned that changes or modifications to the equipment not
expressly approved by the pa rty responsible for compliance could void th e user’s
authority to op erate the equipment.
2) If this equipment appears to cause interference with radio or television reception, or any
other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to correct the
interference by using one or m ore of the following measures:
i) Move the digital device away from the af f ected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and
the receiver are on different branch circ uits.
v) Disconnect and rem ove any I/O cables that t he digital devi ce does n ot use.
(Unterminated I/O cables are a potential source of high RF emission le vel s . )
vi) Plug the digital device into on ly a grounded outlet recep tacle. Do not use
AC adapter plugs. (Removing or cuttin g the line cor d ground ma y incre ase RF
emission levels and may also pre s ent a lethal shock hazard to the user.)
If you need addit ional hel p, c ons ult y our de ale r, manufactu rer, or an exper ienc ed ra dio o r
television technician
DHHS
40 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Warranty
Except as other wise stated herein or in an order acknowledgment delivered to
Buyer, Seller warr ants to Buye r that the Prod uc t sha ll be fre e of defects i n materials and workmanship. See relevant specification sheet for touchmonitors.
Seller makes no warranty regard ing the model l ife o f monito rs. Selle r’s suppliers
may at any time and from time to time make chan ges in the monito rs delivered
as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty
[30] days af ter discover y) of th e failure of any Pr oduct to conform to the warranty set forth above; shall describe in commercially reasonable detail in such
notice the symptoms associated with such failure ; and shall provid e to Selle r the
opportunity to inspect such Product s as installe d, if po ssi ble. Th e notice m ust be
received by Seller during the Warranty Period for such product, unless otherwise
directed in writing by the Seller. Within thirty (30) days after submitting such
notice, Buyer shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s
expense and risk.
Within a re asonab le time a fter receip t of th e allegedly defec tive Pro duct and verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such fail ure by, at Seller ’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s e xpense. Buyer sha ll b ea r th e ri sk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective.
Modification or repair of Products may, at Seller’s option, take place eit her at
Seller’s facilities or at Buyer’s premises. If Seller is unable to modify, repair, or
replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buy er or cred it to Buy er’s account the purchase
price of the Product less depreciation calculated on a straight-line basis over
Seller’s stated Warranty Period.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGE-
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 41
MENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER
P ARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS
OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND
OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL
SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT , OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s
intended use of the Pr oducts and of any system design or drawing and (ii ) determining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and standards. Buyer retains and accepts full responsibility for
all warranty and other claims relatin g to or arisin g from Buyer’s products, whic h
include or incorporate Products or components manufactured or supplied by
Seller. Buyer is solely responsible for any and all representations and warranties
regarding the Products made or authorized by Buyer. Buyer will indemnify
Seller and hold Seller harmless from an y liability, claim s, loss, c ost, or expen s es
(including reasonable attorney’s fees) attributable to Buyer’s products or representations or warranties concerning same.
Elo TouchSystems (800) 356-86 82 or (650) 361-2507 · Fax (650) 361-5 579 ·
www.elotouch.com
Users should independently evalu ate the suitability of the prod uct for their application.
42 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
Index
INDEX
15 ● 38
15” and 17” CRT Rear Mount Touchmoni-
tor Dimensions
A
About the Product
About Touchmonitor Adjustments
AccuTouch Touchmonitor Specifications ●
34
AccuTouch Touchscreens
Ambient Temperature ● 31
B
Bottom Mount ● 6
Brightness
● 20
C
Care and Handling of Your To uchmonitor
28
Chemical Resistance
Color Control ● 19
Connecting Your Touchmonitor
Construction
● 34
Contrast ● 20
CRT Life
● 30
D
Deflection Frequency ● 30
Display Area ● 30
Display Colors
● 30
E
Electrical Safety Information ● 39
Electrostatic Protection ● 33
● 31
EMI
Emissions and Immunity Information
Ergonomics ● 31
Expected Life Performance
G
Getting Started ● 4
Gloss ● 32, 34
H
H. Moire ● 19
H. Position
● 18
● 38
● 1
● 15
● 26
● 33, 35
● 7
● 39
● 32, 34
H. Size
Haze
● 18
● 34
Horizontal Mount ● 5
Humidity
● 31
I
Information
● 19
Input Signal ● 30
Input Voltage
Installation
● 30
● 3
Installing the Driver Software ● 11
Installing the Serial Touch Driver for Win-
dows 2000, 95/98 and NT 4.0
Installing the USB Touch Driver for Win-
dows 2000 and Windows 98
● 12
IntelliTouch Touchmonitor Specifications
32
IntelliTouch Touchscreens
Introduction
● 1
● 25
L
●
Language
Light Transmission
● 19
● 32, 34
M
Maximum Resolution ● 30
Maximum Video Input Bandwidth ● 30
Monitor Dimensions
Monitor Warning Messa ges
● 31
● 23
Mounting Your Touchmonitor ● 5
N
Net Weight ● 31
O
On-Screen Adjustments ● 31
Operation ● 15
OSD Adjustments
OSD H. Position
● 18
● 19
P
Parallel
Picture Tube
Pin Balance
● 18
● 30
● 18
Pincushion ● 18
Plug and Play Compatibility
Positional Accuracy
● 32, 34
● 30
Power Consumption ● 30, 37
Power Management
● 30
● 11
●
Elo Entuitive Touchmonitor CRT Rear Mount User Guide - 43
Index
Precautions ● 1
Preset Modes
● 37
Preset Timing Table ● 38
R
Recall
● 19
Regulatory Information
● 39
Rotation ● 19
S
Safety Regulations
Sealing
● 32
● 31
Selecting a Suitable Location ● 4
Signal PINOUT for 15” and 17” Monitors
36
Solutions to Common Problems
Surface Durability
● 32, 34
● 21
T
Technical Specifications ● 29
Touch Activation Force ● 32, 34
Touch Technology
● 25
Touchmonitor Controls
Touchmonitor Safety
● 16
● 27
Touchmonitor Specifications ● 30
Touchpoint Density
● 32, 34
Touchscreens
An Overview
Trapezoid
Troubleshooting
● 25
● 18
● 21
U
Unpacking Your Touchmonitor
Using the On Screen Display (OSD)
V
●
V. Moire ● 18
V. Position ● 18
V. Size
Vertical Mount
● 18
● 6
Visual Resolution ● 32, 34
W
Warranty ● 41
● 3
● 17
44 - Elo Entuitive Touchmonitor CRT Rear Mount User Guide
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