Elo Touch ET1725L User Guide

Elo Entuitive Touchmonitor
User Guide
17" LCD Desktop Touchmonitor
with Magnetic Swipe Reader
1725L Series
Revision A
Elo TouchSystems, Inc.
1-800-ELOTOUCH
www.elotouch.com
Copyright © 2004 Elo TouchSystems, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes no representations or warranties with respect to the contents hereof, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo TouchSystems, Inc.
Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Elo TouchSystems claims no interest in trademarks other than its own.
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Table of Contents
Chapter 1
Introduction 1
Precautions . . . . . . . . . . . . . . . . . . . . 1
About the Product . . . . . . . . . . . . . . . . . 1
Chapter 2
Installation and Setup 3
Unpacking Your Touchmonitor. . . . . . . . . . . 3
Product Overview . . . . . . . . . . . . . . . . . 4
Main Unit . . . . . . . . . . . . . . . . . . . . 4
Rear View . . . . . . . . . . . . . . . . . . . 4
Side View. . . . . . . . . . . . . . . . . . . . 5
Base Bottom View . . . . . . . . . . . . . . . 5
Touch Interface Connection . . . . . . . . . . . . 6
Serial or USB Connection . . . . . . . . . . . 6
Removing the Back Cover . . . . . . . . . 7
Routing the Cables . . . . . . . . . . . . . 8
Connecting the Video Cable or DVI-D Video
Cable . . . . . . . . . . . . . . . . . . . . 9
Connecting the Serial or USB Touchscreen
Cable . . . . . . . . . . . . . . . . . . . 10
Connecting the Speaker Cable . . . . . . 11
Connecting the Power Cable . . . . . . . 12
Replacing the Back Cover . . . . . . . . 12
Optimizing the LCD Display . . . . . . . . . . . 13
VESA Mount on Your Touchmonitor . . . . . . . 13
Accessing the VESA Mounting Interface. . . 14
Mounting the Base . . . . . . . . . . . . . . . 14
Installing the Driver Software . . . . . . . . . . 15
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 . 16
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1 . . . . . . . . . . . . . 17
Installing the USB Touch Driver . . . . . . . 18
Installing the USB Touch Driver for Windows
XP, Windows 2000, Me and 98 . . . . . . 18
Chapter 4
Troubleshooting 23
Solutions to Common Problems . . . . . . . . 23
Appendix A
Native Resolution 25
Appendix B
Touchmonitor Safety 27
Care and Handling of Your Touchmonitor. . . . 28
Appendix C
Technical Specifications 29
Compatible Video Modes . . . . . . . . . . . . 29
Touchmonitor Specifications . . . . . . . . . . 30
17" LCD Touchmonitor (ET17-XXWF-1)
Specifications . . . . . . . . . . . . . . . 30
IntelliTouch Touchmonitor Specifications . . 31 AccuTouch Touchmonitor Specifications. . . 32
17" LCD Touchmonitor Dimensions. . . . . . . 33
Regulatory Information 35 Warranty 39
Index 41
MSR Serial Reference Manual 43 MSR USB Reference Manual 76 Programming Reference Manual 131
Chapter 3
Operation 19
About Touchmonitor Adjustments . . . . . . . . 19
Using the On-Screen Display (OSD) Menus . . 19
Side Bezel Buttons . . . . . . . . . . . . . . . 20
OSD Menu Function. . . . . . . . . . . . . . . 21
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Congratulations on your purchase of an Elo TouchSystems Entuitive touchmonitor. Your new touchmonitor combines the reliable performance of Elo’s touch technology with the latest advances in LCD display design. This combination of features creates a natural flow of information between a user and your touchmonitor.
Precautions
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I
NTRODUCTION
Follow all warnings, precautions and maintenance as recommended in this user’s manual to maximize the life of your unit. See Appendix B for more information on touchmonitor safety.
About the Product
Your LCD Desktop Touchmonitor is a 17" XGA TFT color display with the following features:
• Direct analog RGB input
• 17" diagonal screen size
• 16.7 million displayable colors
• 1280 x 1024 resolution
• SXGA/XGA/ SVGA/ VGA/VESA/ Mac compatible
• 30kHz~80 horizontal scan
• 56~75Hz refresh rate
1-1
• Auto adjustment capability
• High quality full screen re-scaling
• Multilingual OSD menus in six languages: English, French, German, Spanish, Italian and Japanese
• Serial or USB touch interface (USB requires Windows 98, 2000, Me and XP.)
• Built in speakers with volume, treble, bass And balance control thorough OSD
• Patented touch technology of Elo TouchSystems
• VESA DDC 1/2B data communication
• VESA DPMS power saving
• Stand with minimum 95° angle of tilt.
• Cable management device
• VESA flat panel monitor physical mounting interface (Both 75 & 100mm)
• OSD and Power button lockouts
• Wall mountable with existing stand
• VESA 100 mm M5 threaded holes on bottom of stand for securing to desk or other surface, i.e. table top
• Cable strain reliefs for all cables
For full Product Specifications refer to Appendix C.
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I
NSTALLATION AND
This chapter discusses how to install your LCD touchmonitor and how to install Elo TouchSystems driver software.
Unpacking Your Touchmonitor
Check that the following 9 items are present and in good condition:
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S
ETUP
LCD Display
Quick Install Guide
CD
Software
User Guide-on CD, Quick Install Guide and software CD
OR
Video cable
European monitor power cable
Speaker Cable
Adapter
Serial cableUSB touchscreen cable
DVI-D video cable
Monitor power cable (US/Canada)
2-3
Product Overview
Main Unit
Rear View
LCD Display
Stand
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Side View
User Controls
Base Bottom View
123.2
86.6
23.6
100
5X Stability Pad
M5 Mounting Holes (4X)
100
100
Base Bottom Scale 1:4
2-5
Touch Interface Connection
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OTE
:
Your interface cables may have been pre-connected to your monitor at the factory.
Your touchmonitor comes with one of the following touchscreen connector cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and XP systems only.)
To set up this display, please refer to the following figures and procedures:
Serial or USB Connection
The following illustrations guide you step by step in connecting your touchmonitor using a serial cable connection.
CAUTION
Before connecting the cables to your touchmonitor and PC, be sure that the computer and the touchmonitor are turned off.
Removable back cover
USB cable
OR
Serial touchscreen cable
Speaker cable
Connections on underside
Power Speaker
port
Female DVI-D video connector
Female 15-pin video connector
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USB connector
Female 9-pin serial Touchscreen connector
Video cable
Monitor power cable (US/Canada)
European monitor pow
er cable
DVI-D cable
Adapter
Removing the Back Cover
Bottom cut-out
• The cables are routed through the back of the stand.
• To remove the back cover, place one hand at the top of the stand and your other hand on the bottom cut-out.
• Pull forward from the bottom cut-out and twist the cover until it snaps off. The cable ports are located on the underside of your touchmonitor.
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Routing the Cables
• The cables are routed through the cable management channel in the stand.
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Connecting the Video Cable or DVI-D Video Cable
Connections on underside
Female 15 pin Video connector
Connections on underside
Female DVI-D Video connector
OR
Video cable
Video cable
Video cable
Video port
• Tilt the screen up and out (away from the stand) to access the connection ports.
• Connect the 15-pin video cable (the ferrite bead end) or the 24-pin DVI-D cable to the video port on your PC.
• Connect the other end of the video cable to the video connector on your touchmonitor by routing the cable through the hole in the stand.
• Secure the cable to your touchmonitor and PC by turning the screws on the connector clockwise.
• Place the cable in the cable management clip.
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Connecting the Serial or USB Touchscreen Cable
Connections on underside
USB Touchscreen connector
Serial Touchscreen cable
Female 9-pin serial Touchscreen connector
• Connect the female end of the serial (RS-232) cable to the serial port on the back of your PC, or connect the USB touchscreen cable to the USB touchscreen connector on the back of your touchmonitor.
• Connect the male end of the cable to the serial touchscreen connector on your touchmonitor, or connect the other end of the USB touchscreen cable to your PC.
• Secure the cable to your touchmonitor and PC by turning the screws on the connector.
• Route the cable through the cable management clip.
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Connecting the Speaker Cable
CONNECTIONS ON UNDERSIDE
SPEAKER CABLE
Speaker port
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:
If you do not wish to connect the speaker cable, go to step 5.
• To use the built in speakers, you need to connect the speaker cable. Connect the light blue end of the speaker cable to thelight blue speaker port of the touchmonitor (audio in).
• Connect the lime (light green) end of the speaker cable to the lime speaker port on your PC (audio out).
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Connecting the Power Cable
Connections on Underside
N
Powe r
Power Ca ble
Depending on where you live, you will use either the European or US/Canadian power cable.
• Connect the female end of the power cable to theBrick power supply.
• Connect the Brick power cable into the power port on the touchmonitor.
• Route the cable through the cable management clip.
OTE
:
To protect your equipment against risk of damage from electrical surges in the power line, plug the touchmonitor’s power cord into a surge protector, and then connect the surge protector to a grounded AC electrical outlet.
Replacing the Back Cover
When all the cables have been connected:
• Replace the back stand cover.
• Power on your PC then your touchmonitor. After a brief pause the picture should appear.
• Tilt the screen up and back to access the connection ports.
• Connect the 15-pin video cable (the ferrite bead end) to the video port on your PC.
Brick Power Supply
• Connect the other end of the video cable to the video connector on your touchmonitor by routing the cable through the hole in the stand.
• Secure the cable to your touchmonitor and PC by turning the screws on the connector clockwise.
• Place the cable in the cable management clip.
• Connect the other end of the USB touchscreen cable to your PC.
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Optimizing the LCD Display
To ensure the LCD display works well with your computer, configure the display mode of your graphic card to make it less than or equal to 1024 x 768 resolution, and make sure the timing of the display mode is compatible with the LCD display. Refer to Appendix A for more information about resolution. Compatible video modes for your touchmonitor are listed in Appendix C.
VESA Mount on Your Touchmonitor
Your touchmonitor conforms to the VESA Flat Panel Monitor Physical Mounting Interface (FPMPMI™) Standard which defines a physical mounting interface for flat panel monitors, and corresponding standards for flat panel monitor mounting devices, such as wall and table arms. The VESA mounting interface is located on the back of your touchmonitor and is shipped pre-connected to the base.
Remove these four screws (retain for reassembly)
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VESA mounting
interface
N
VESA mounting surface is located 12mm below the surface of the plastic.
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Wall mount/Surface mount template
100
100
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:
The above drawing displays the VESA mounting interface after the removal of the
Customer wall
(4X) M5 clearance hole
65
70 X 30 cable access hole
mounting cover and base.
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N
Accessing the VESA Mounting Interface
If you want to convert your desktop monitor to a wall mount or kiosk monitor, follow the steps below to access the VESA mounting interface.
OTE
:
You will need a screwdriver for the following steps.
1 Remove the back cover of the stand by pulling forward on the bottom
cut-out.
2 Carefully lay the monitor face down. At the top of the mounting screw cover
there are two slots. With a screwdriver, pry open the mounting screw cover. The cover fit is tight so remove it carefully.
3 When you remove the mounting screw cover, you will see four screws.
Remove the screws to mount your monitor. Refer to the drawing on page 18.
The following companies provide VESA mounting devices compatible with your touchmonitor:
Ergotron 800-888-8458 651-681-7600 www.ergotron.com
GCX 800-228-2555 707-773-1100 www.gcx.com
Mounting the Base
You can also mount your touchmonitor by using the keyholes in the base of the stand. These keyholes provide easy slide on mounting. You can also bolt your touchmonitor to a tabletop or other flat surface. Please refer to Appendix C for location and dimension of the mounting holes.
Innovative Office Products 800-524-2744 610-253-9554 www.innov-office-prod.com
MRI 800-688-2414 www.mediarecovery.com
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Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems:
• Windows XP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• Windows NT 4.0
Additional drivers and driver information for other operating systems are available on the Elo TouchSystems web site at www.elotouch.com.
Your Elo touchmonitor is plug-and-play compliant. Information on the video capabilities of your touchmonitor is sent to your video display adapter when Windows starts. If Windows detects your touchmonitor, follow the instructions on the screen to install a generic plug-and-play monitor.
Refer to the appropriate following section for driver installation instructions.
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N
Installing the Serial Touch Driver for Windows XP, Windows 20001, Me, 95/98 and NT 4.0
OTE
:
For Windows 2000 and NT 4.0 you must have administrator access rights to install the driver.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
2 Follow the directions on the screen to complete the driver setup for your
version of Windows.
If the AutoStart feature is not active:
1 Click Start > Run. 2 Click the Browse button to locate the EloCd.exe program on the CD-ROM. 3 Click Open, then OK to run EloCd.exe. 4 Follow the directions on the screen to complete the driver setup for your
version of Windows.
1.To install Windows 2000 and Windows XP, you must use the "update driver" method; you will not find a setup.exe file within the download.
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Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to continue using your mouse along with your touchmonitor in DOS.
To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below:
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. 2 From DOS, type d:\EloDos_W31 to change to the correct directory on the
CD-ROM (your CD-ROM drive may be mapped to a different drive letter).
3 Type install and press Enter to start the installation. 4 Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding. Refer to Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for additional installation information.
To run the INSTALL program:
1 Type INSTALL at the DOS prompt in the directory containing the driver
install files.
2 INSTALL asks you to select the software to install. Then choose
d:\EloDos_W31 from the displayed list.
3 INSTALL also asks you for the paths to use during installation, or you may
use its defaults. INSTALL creates directories as necessary, and warns you if they exist.
If you are updating your software, you may wish to specify the paths containing the earlier versions, and overwrite the obsolete files. All executable programs are upward compatible. For a list of differences from each previous version of the drivers, be sure to select "Differences from Previous Versions" during the installation process.
INSTALL updates your AUTOEXEC.BAT file with the drivers you select. INSTALL makes a copy of your original AUTOEXEC.BAT file, called AUTOEXEC.OLD. If you already have Elo driver commands in your AUTOEXEC.BAT file, they will be commented out.
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory you specified. GO loads the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final instructions.
If you are using Windows 3.1, you will also calibrate the touchscreen within Windows 3.1 with the Touchscreen Control Panel.
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Installing the USB Touch Driver
N
Installing the USB Touch Driver for Windows XP,
2
Windows 2000
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If Windows 98, Windows Me or Windows 2000 starts the Add New Hardware Wizard:
2 Choose Next. Select “Search for the best driver for your device
(Recommended)” and choose Next.
3 When a list of search locations is displayed, place a checkmark on “Specify a
location” and use Browse to select the \EloUSB directory on the Elo CD-ROM.
4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been
detected, choose Next again.
5 You will see several files being copied. Insert your Windows 98 CD if
prompted. Choose Finish.
If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard:
OTE
:
For Windows 2000 you must have administrator access rights to install the driver.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
, Me and 98
2 Follow the directions on the screen to complete the driver setup for your
version of Windows.
If the AutoStart feature is not active:
1 Click Start > Run. 2 Click the Browse button to locate the EloCd.exe program on the CD-ROM. 3 Click Open, then OK to run EloCd.exe. 4 Follow the directions on the screen to complete the driver setup for your
version of Windows.
2.To install Windows 2000 and Windows XP, you must use the "update driver" method; you will not find a setup.exe file within the download.
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About Touchmonitor Adjustments
Your touchmonitor will unlikely require adjustment. Variations in video output and application may require adjustments to your touchmonitor to optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, that is 1280 x 1024 at 60-75 Hz. Use the Display control panel in Windows to choose 1280 x 1024 resolution.
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PERATION
Operating in other resolutions will degrade video performance. For further information, please refer to Appendix A.
All adjustments you make to the controls are automatically memorized. This feature saves you from having to reset your choices every time you unplug or power your touchmonitor off and on. If there is a power failure your touchmonitor settings will not default to the factory specifications.
Using the On-Screen Display (OSD) Menus
All adjustments are made by using the on-screen display (OSD) menus. All menu items can be selected by using the buttons on the side bezel.
N
OTE
:
OSD menu default is enabled.
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Side Bezel Buttons
MENU
1
2
3
SELECT
4
1
2
3
4
5
Control Function
Menu Display on exit the OSD menus.
Contrast/ Up/Toggle
Volume/Down Toggle
Enter Select item
1. Shortcut to Contrast adjustment
2. Increase value of adjustment items
3. With menu on toggles OSD options
1. Shortcut to Volume adjustment
2. Decrease value of the adjustment items
3. With menu on toggles OSD options
1. Shortcut to Auto Adjust
2. Select- To select the adjustment items from the OSD menus.
3. Auto- To activate the “Auto Adjustment” function to obtain an optimum image.
5
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Power Switch Switches the power on/off to your touchmonitor.
Enable/Disable 1. Press the Up and Down buttons at the same
time to enable/disable the MUTE functions. OSD menu default is enabled
2. Press the Menu and Up buttons at the same time and hold for two seconds to enable/disable the OSD functions. OSD menu default is enabled.
3. Press the Menu and Down buttons at the same time and hold for two seconds to enable/disable the power lock function. OSD menu default is enabled.
OSD Menu Function
CONTRAST
50
Contrast
Controls the picture contrast
Brightness
Controls the picture brightness
V-Position
Controls the vertical position
H-Position
Controls the horizontal position
Recall Defaults
Recalls factory settings of the image parameters
C1/C2/USER (Color)
Using these icons, you can select one of the preset color temperatures (9300°K or 6500°K). Confirm your choice by pressing the SELECT button. If you want to change the color temperatures individually, select USER and confirm by pressing the OSD button SELECT. Now you can use the OSD dial to toggle between the settings R, G and B (red, green and blue foreground). To change a setting, first press the SELECT button, then choose the desired value with the OSD dial. To confirm the setting, press the SELECT button again.
If you don’t need to adjust any further settings, choose the icon to return to the OSD main menu.
Phase
Controls the vertical fine adjustment
Clock
Controls the horizontal fine adjustment
OSD H-Position
Adjusts the horizontal position of the OSD menu
OSD V-Position
Adjust the vertical position of the OSD menu
OSD Time
Determines how long (in seconds) the OSD menu waits before closing automatically after no action has been performed.
Auto Adjust
Automatically selects the optional settings for image parameters (brightness, contrast, image position, phase, etc.)
OSD Language
Selection of the OSD menu language: English, French, German, Spanish, Japanese.
Image Information
Displays the current graphics mode.
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If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.
Solutions to Common Problems
Problem Suggestion(s)
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ROUBLESHOOTING
No image appears on screen. Check that all the I/O and power connectors are properly
“Out of Range” display Check to see if the resolution of your computer is higher
connected as described in Chapter 2. Make sure the pins of the connectors are not crooked or
broken.
Test power supply by trying different cables, a different wall outlet or plug another appliance into the outlet.
Make certain the video cable is properly connected and that it is not damaged. Check for bent pins on the cable connectors.
Ensure that your computer and video card are properly configured. (Consult video card documentation.)
than that of the LCD display. Reconfigure the resolution of your computer to make it less
than or equal to information on resolution.
1280 x 1024. See Appendix A for more
4-23
Image has vertical flickering line bars. Use “PHASE” to make an adjustment.
Check and reconfigure the display mode of the vertical refresh rate of your graphic card to make it compatible with the LCD display.
Image is unstable and flickering Use “CLOCK” to make an adjustment.
Image is scrolling Make sure the VGA signal cable (or adapter) is well
connected. Check and reconfigure the display mode of the vertical
refresh rate of your graphic card to make it compatible with the LCD display.
Touch doesn’t work Make sure cable is securely attached at both ends.
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A PPENDIX
A
C
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N
ATIVE
The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best. For the Elo LCD touchmonitor, the native resolution is 1280 x 1024 for the SXGA-17 inch size. In almost all cases, screen images look best when viewed at their native resolution. You can lower the resolution setting of a monitor but not increase it.
Input Video 17" LCD
640x480 (VGA) Transforms input format to 1280x1024 800x600 (SVGA) Transforms input format to 1280x1024 1024x768 (XGA) Transforms input format to 1280x1024 1280x1024 (SXGA) Displays in Native Resolution
R
ESOLUTION
The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the number of pixels vertically in the LCD. LCD resolution is usually represented by the following symbols:
VGA SVGA XGA SXGA UXGA
640x480 800x600 1024x768 1280x1024 1600x1200
A-25
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by 600 pixels vertically. Input video is also represented by the same terms. XGA input video has a format of 1024 pixels horizontally by 768 pixels vertically. When the input pixels contained in the video input format match the native resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD pixels. As an example, the pixel in column 45 and row 26 of the input video is in column 45 and row 26 of the LCD. For the case when the input video is at a lower resolution than the native resolution of the LCD, the direct correspondence between the video pixels and the LCD pixels is lost. The LCD controller can compute the correspondence between video pixels and LCD pixels using algorithms contained on its controller. The accuracy of the algorithms determines the fidelity of conversion of video pixels to LCD pixels. Poor fidelity conversion can result in artifacts in the LCD displayed image such as varying width characters.
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