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IP290
User Manual
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elmeg IP290 User Manual

elmeg IP290
Version V3.00
Teldat GmbH Werderstraße 45 31224 Peine
All Rights Reserved. This document is supplied by Teldat. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of Teldat.
Teldat reserves the right to revise this document and make changes at any time and without the obligation to notify any person and/or entity of such revisions and/or changes.
Trademarks
PowerDsine is a registered trademark of PowerDsine LTD. RedHawk is a registered trademark of Red Hawk/CDT. All other trademarks and registered trademarks are the property of their respective owners.
elmeg • 3
Foreword
Congratulations on the purchase of your elmeg IP290 Voice-over IP
telephone!
Telephony is part of our everyday life. Over a period of more than 100 years a form of communication has evolved that is impossible to ignore. In spite of the new technology base of the elmeg IP290, most of its look and feel will be very familiar to you and you should be able to use it intuitively.
The world of the Internet, on the other hand, has opened up a whole range of new possibilities. Many users work with web browsers and own one or more email accounts. These users will nd it easy to manage the phone via its web interface or to make a call to, for example, “sip: john@domain.de”.
We are condent that developments in the computer industry will follow those in the telecom world.
VoIP is not only about transporting speech over data networks. It is about interoperability and breaking up a vertical market, as well as streamlining business processes by seamlessly integrating the telephone into computer networks and applications. With its technical exibility, elmeg’s commitment to all open and relevant standards and our cooperation with other vendors in the VoIP industry, the elmeg IP290 represents a safe investment for the future.
We would like to take this opportunity to wish you a great time in the world of VoIP.
4 •
[ elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
Note to the reader
This manual describes the elmeg IP290 running in administrator mode. The current version of this user manual can be obtained from:
elmeg • 5
Table of Contents
Foreword....................................................................3
Note to the reader ...................................................................... 4
Installation ................................................................9
Delivery Content ........................................................................ 9
Safety Notes .............................................................................. 9
Power supply
.................................................................................................................................................................................................
9
Setting up the Phone
........................................................................................................................................................................
9
Cleaning
...........................................................................................................................................................................................................
10
Connecting the phone
................................................................................................................................................................
10
Keypad.................................................................................... 10
Initialization............................................................................. 12
Booting
..............................................................................................................................................................................................................
12
Selecting the language
.............................................................................................................................................................
13
DHCP Conguration
.........................................................................................................................................................................
13
Selecting the IP Address
..........................................................................................................................................................
13
Selecting the Netmask
................................................................................................................................................................
14
Selecting the IP Gateway
........................................................................................................................................................
14
Selecting the DNS Server
.......................................................................................................................................................
14
Selecting the Tone Scheme
.................................................................................................................................................
15
Selecting the Timezone
.............................................................................................................................................................
15
Logging on the rst account
...............................................................................................................................................
15
Logon ......................................................................17
Mobility ................................................................................... 17
Logon wizard ........................................................................... 17
Registration menu..................................................................... 18
Logon user
...................................................................................................................................................................................................
18
Select outgoing line
........................................................................................................................................................................
20
DND ...................................................................................... 21
Challenge/Authentication ........................................................... 21
Basic Functions ........................................................23
Idle state................................................................................. 23
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Dialing ................................................................................... 23
Input Modes
...............................................................................................................................................................................................
24
Dialing a phone number
.........................................................................................................................................................
25
Dialing an H.323/SIP address
..........................................................................................................................................
26
Dialing an IP address
....................................................................................................................................................................
27
Number guessing
................................................................................................................................................................................
28
Terminating a call ....................................................................28
Incoming call ........................................................................... 28
Accepting a call
.....................................................................................................................................................................................
29
Denying/blocking a call.............................................................. 29
Adjusting the volume ................................................................ 30
Mute / Unmute ........................................................................ 30
Handset / Handsfree / Headset .................................................. 31
Programmable Keys .................................................................. 31
Line
.........................................................................................................................................................................................................................
32
Destination
...................................................................................................................................................................................................
33
Intercom
..........................................................................................................................................................................................................
33
Park orbit
........................................................................................................................................................................................................
33
Voice recorder
.........................................................................................................................................................................................
34
DTMF
....................................................................................................................................................................................................................
34
elmeg IP290 Menus...................................................................... 35
Call Forwarding
......................................................................................................................................................................................
35
Forwarding Options
.........................................................................................................................................................................
35
Conguration
............................................................................................................................................................................................
36
Volume Settings
...................................................................................................................................................................................
37
General Settings
..................................................................................................................................................................................
38
Web Interface
..........................................................................................................................................................................................
40
Other Settings
.........................................................................................................................................................................................
40
System Info
................................................................................................................................................................................................
41
VLAN Settings
..........................................................................................................................................................................................
41
SW Update
...................................................................................................................................................................................................
41
Keymapping
...............................................................................................................................................................................................
42
Information
.................................................................................................................................................................................................
43
Advanced Functions ................................................45
Hold and resume ..................................................................... 45
Transfer................................................................................... 46
Direct Transfer ......................................................................... 46
Consultation Transfer
...................................................................................................................................................................
47
Conference .............................................................................. 47
Call Diversion........................................................................... 48
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[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
Diverting all calls
.................................................................................................................................................................................
48
Divert when Busy
...............................................................................................................................................................................
48
Divert when not answered
....................................................................................................................................................
48
Call completion......................................................................... 48
On busy (CCBS)
...................................................................................................................................................................................
48
On no response (CCNR)
............................................................................................................................................................
50
DTMF Tones ............................................................................. 50
Message Waiting Indication (MWI) .............................................. 51
Conducting a Software Update.................................................... 52
Additional PBX Features............................................................. 52
Pickup
..................................................................................................................................................................................................................
52
Conference
...................................................................................................................................................................................................
53
Call Register ............................................................55
Phone book.............................................................................. 55
Adding an entry
....................................................................................................................................................................................
56
Editing an entry
....................................................................................................................................................................................
57
Export
..................................................................................................................................................................................................................
58
Import
.................................................................................................................................................................................................................
60
Call Lists
..........................................................................................................................................................................................................
62
Speed Dial ............................................................................... 64
Dialing
.................................................................................................................................................................................................................
64
Editing speed dial entries
.......................................................................................................................................................
64
Deny List ................................................................................. 65
Browsing
.........................................................................................................................................................................................................
65
Adding a number
................................................................................................................................................................................
66
Removing a number
.......................................................................................................................................................................
67
Settings ................................................................................. 67
Settings via Web Browser .......................................................... 67
Settings Options ...................................................................... 68
Setup Preferences
.............................................................................................................................................................................
69
Setup Speed Dial
................................................................................................................................................................................
73
Setup Lines 1-7
.....................................................................................................................................................................................
74
Setup Advanced
...................................................................................................................................................................................
77
Setup Update
...........................................................................................................................................................................................
87
H.323
...................................................................................................................................................................................................................
88
Status
..................................................................................................................................................................................................................
90
Appendix ..................................................................93
Index .......................................................................95
8 • Table of Contents
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
elmeg• 9
1
Installation
Delivery Content
Please check whether the delivery contains the following parts:
§ The base unit with display and keypad
§ The handset
§ The handset cable
§ The power supply
Safety Notes
Please observe the following safety advice. It is crucial for the safe and reliable operation of the device.
Power supply
Uuse the external power supply that is included in the package. Other power supplies may cause damage to the phone, affect the behavior or induce noise.
Setting up the Phone
The elmeg IP290 should only be placed on even, horizontal surfaces that enable the rubber pads to ensure a secure grip. Do not place the elmeg IP290 on carpets or other materials that contain bers that could block the air vents and cause overheating.
10 • Installation
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1
Cleaning
To clean the elmeg IP290 use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
Connecting the phone
First connect one end of the handset cable to the handset and then to the jack on the left-hand side of the phone.
Next plug the Ethernet (network) cable into the RJ45 connector, which is named “NET” and is the nearest to the middle of the phone, and plug the other end into the network side to establish a data link. The second RJ45 connector at the edge of the phone named “PC” or “UP0“ is for daisy-chaining further Ethernet devices without the need for a second Ethernet connection line.
Iinsert the plug of the power supply into the connector next to the data line and hook up the casing into the mains.
If you want to use a headset, it can be connected to the audio jacks on the rear side of the elmeg IP290. The connector named “in“ is for the microphone.
Keypad
The numeric keypad with the keys 0 to 9, * and # is used to enter digits and letters. Depending on the operating mode, different actions can be performed (see the table below):
§ Entry of digits only (e.g. when dialing a phone number),
§ Type in letters and digits by pressing the keys repeatedly
(similar to a cellular phone).
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[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
1
The key is used to invoke the menu. To cancel actions or
input, the CANCEL key can be used. The key conrms actions, selections and inputs.
Depending on the operating mode, the keys can have context-
specic meanings and are described in this user manual.
The softkeys F1 to F3 located below the display are context­sensitive function keys. Their current mapping is depicted with texts in the bottom line of the display.
The ve keys on the right with LEDs are the programmable function keys onto which different functionalities can be mapped.
The keys of the numeric block in different operating modes are shown below:
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Key Digits Lower case Upper case
0 0 (SPC)_0 (SPC)_0
1 1
.@1,?!-/(): ;&%*#+<=>$[]
.@1,?!-/(): ;&%*#+<=>$[]
2 2 abc2 ABC2
3 3 def3 DEF3
4 4 ghi4 GHI4
5 5 jkl5 JKL5
6 6 mno6 MNO6
7 7 pqrs7$ PQRS7$
8 8 tuv8 TUV8
9 9 wxyz9 WXYZ9
# or . after timeout,
# or . after timeout,
number guessing number guessing
* * Toggles upper and lower case
Initialization
Booting
The booting process comprises a series of different conguration
steps that set up the phone for future use by any user.
1
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[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
1
Selecting the language
The phone will ask the administrator to select the language of the
phone the rst time it boots up.
Choose the appropriate language with the or keys. Press
to activate your selection.
DHCP Conguration
If the network supports DHCP, then on bootup option select “On”
when the menu appears:
The phone has a built-in DHCP client. It will receive an IP address and other Network-related settings (Netmask, IP gateway, DNS server) from the DHCP server.
If, on the other hand, DHCP is not used, select “Off” in the menu above. The administrator will subsequently be asked for the following settings.
Selecting the IP Address
The administrator can provide a static IP address for the phone if DHCP is not used.
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1
A valid IP address appropriate to the network in which the phone
is being used can be provided.
Selecting the Netmask
Similarly, the administrator will be asked to provide IP addresses
for Netmask:
Selecting the IP Gateway
If a valid Netmask has been provided, the administrator will be
asked for the IP address of the IP gateway:
Selecting the DNS Server
The last item for this series of networkrelated conguration is the
IP address for the DNS server:
elmeg • 15
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
1
Selecting the Tone Scheme
The administrator will then be asked for the tone scheme to be used on the phone:
Selecting the Timezone
The timezone to be used on the phone can also be selected by moving through the different timezone options available in the menu and
pressing to activate your selection.
If the settings explained above are set up properly, the phone will ask for the rst account registration.
Logging on the rst account
If no number is assigned to the phone, you will be prompted to type in your account name. This consists of your phone number succeeded by @ and the address of your registrar (for SIP) or gatekeeper (H.323). The phone tries to guess the correct registrar/gatekeeper address, so it could look something like this:
16 • Installation
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
1
After typing in your account name, conrm your account by
pressing the key.
The phone tries to register your given account name at the given registrar/gatekeeper. The idle screen is shown and if no “NR” is displayed in the middle of the rst line, your registration has been successful.
When this state has been reached, the time and date are displayed in the rst line of the display. If your extension is numeric it is also displayed in brackets.
elmeg • 17
2
Logon
Mobility
In ofce environments, different employees sometimes share desktops at the same time or at different points in time (e.g. employees working different shifts etc). The phones that are located at the desktops need to be able to cater for this.
To ease the effort of assigning the appropriate phone number to the phone for each different employee, the elmeg IP290 offers the so-called mobility features, which are described in the next sub-chapters.
Logon wizard
If no number is assigned to the phone, you will be prompted to type in your account name. This consists of your phone number succeeded by @ and the address of your registrar (for SIP) or gatekeeper (H.323). The phone tries to guess the correct registrar/gatekeeper address, so it could look something like this:
After typing in your account name, conrm your account by pressing the key.
The phone tries to register your given account name at the given registrar/gatekeeper. The idle screen is shown, and if no “NR” is displayed in the middle of the rst line, your registration has been successful.
18 • Logon
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
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2
Registration menu
From the idle screen use the arrow keys to scroll to the menu
“Other Settings”. The “Reg” key is assigned to the registration submenu.
After pressing “Reg” you can choose the registration line you want to use. With “Next” you can move through the seven different registration lines.
Logon user
Suppose you want to logon a user 777 by using the third registration line.
Press “Edit” to start editing the registration line information. First type in the phone number of the user:
elmeg • 19
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
2
After conrming with the registrar/gatekeeper address
should be typed in.
After pressing the whole registration line is shown again.
Logoff user
Choose the registration line where you want to logoff the user
and press “Edit”.
20 • Logon
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
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2
Remove the current phone number with . Conrm this and the following registrar/gatekeeper entry by pressing . Registrar/
gatekeeper entry can remain lled in for later use.
Select outgoing line
Select the registration line you want to use as your outgoing identity for the next call by pressing “Next”.
And activate the chosen registration line by pressing “Activate”.
By choosing a different registration line, your originator phone number is changed to this line. This means that different people can start calls from the same phone with their own originator phone number and the called phone will display this current outgoing line information. The current outgoing line is marked at the registrations screen with a “*” directly in front of the registered SIP line.
elmeg • 21
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
2
DND
DND functionality is available on the idle screen of the elmeg IP290 phone. DND is short for “Do Not Disturb“. If this mode is activated, it means that incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone. If there is a mailbox set up for you, the calls are redirected to this. Before this mode is activated you will be asked if you really want to change to this mode.
In idle screen, “DND” is displayed in the middle of the rst line of the screen if the mode is activated.
Challenge/Authentication
In SIP, an administrator can also set up authentication requirements for each registration on the phone. The password for each account name on its realm (domain/registrar) can be set up through the web interface of the phone in Settings/SIP/Authentication.
If the authentication password is not set, or is set wrongly, the account will not register on that domain and the phone will be challenged for that line. A challenge response will ask for the correct username. This can look like:
22 • Logon
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
2
It is possible to change the username as it could have been typed
incorrectly by mistake. Conrm your change by pressing .
You will then be asked for the password for that registration account. Type in the password in the window that will look like the following:
The default mode for password input is integer. You can switch to alphanumeric input by pressing the ‘*’ key on the keypad. The password is hidden and replaced by a series of *s to keep it hidden from prying eyes.
The same procedure will be repeated for all the accounts with authentication. The challenge responses are stored in the phone and will be used at re-registration or on reboot. You can also view/edit this information on the web interface.
elmeg • 23
3
Basic Functions
Idle state
In idle state, the phone shows the date and time in the rst line of the display and the second line shows the currently valid functions mapped onto the three softkeys.
Dialing
There are two methods with which to begin a call from the idle state of elmeg IP290. You can either start dialing with the handset resting in the cradle and then pick it up, or you can pick up the handset and then
dial the number. In the latter case you will have to press to indicate that the number is complete and dialing can commence.
The elmeg IP290 shows the current communication status in the display.
24 • Basic Functions
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
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3
Input Modes
Dependent on the context, various types of inputs are possible. The active input mode is sometimes indicated (by example during editing a phonebook entry) in the top right-hand corner of the display:
123 Only digits can be entered.
ABC
Upper case mode. By pressing *, lower case mode can be toggled.
abc
Lower case mode. Use * to activate upper case mode.
Key mapping for input:
Moves the cursor to the left.
Moves the cursor to the right.
C<-
Deletes the character to the left of the cursor.
/Clear
Clears the input.
A->1 Changes input mode to numbers..
a->A Changes input mode to capital letters.
1->a Changes input mode to small letters.
As indicated in the table above, with “A->1”, “a->A” or “1->a” the input mode can be changed. After using a specic input mode for dialing a number, the phone saves this mode as default for future use. If you want to use a different mode, begin dialing and if the mode is wrong, choose your preferred mode and continue dialing.
elmeg • 25
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
3
Dialing a phone number
A telephone number is dialed with the numeric keypad.
If block dial is on (this is the default) and the user has not done
anything for a few seconds, the phone will remind the user to press the
key in order to start the call.
Key mapping:
Moves the cursor to the left.
Moves the cursor to the right.
C<-
Deletes the character to the left of the cursor.
A->1 Changes input mode to numbers.
a->A Changes input mode to capital letters.
1->a Changes input mode to small letters.
Dials the number.
Aborts the dialing.
26 • Basic Functions
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
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3
Dialing an H.323/SIP address
An H.323/SIP address can be entered via the alphanumeric block. You will nd the “@” symbol by pressing the numeric key “1” several times.
E.164 numbers
E.164 is the standard that denes normal phone numbers. They may contain digits from 0-9, * and #. H.323 differentiates between these numbers and “H.323 addresses” that may contain alphanumeric characters. Several Gatekeeper implementations do not differentiate between E.164 numbers and H.323 addresses. If you encounter problems, try specifying the number as an H.323 address.
__________________________________________________________
Key mapping:
Moves the cursor to the left.
Moves the cursor to the right.
C<-
Deletes the character to the left of the cursor.
A->1 Changes input mode to numbers.
a->A Changes input mode to capital letters.
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3
1->a Changes input mode to small letters.
Dials the H.323/SIP address if entered correctly.
Aborts the dialing.
Dialing an IP address
The IP address can be entered via the numeric block. Please use
the “*” key instead of the dot (“.”)!
Key mapping:
Moves the cursor to the left.
Moves the cursor to the right.
C<- Deletes the character to the left of the cursor.
A->1 Changes input mode to numbers.
a->A Changes input mode to capital letters.
1->a Changes input mode to small letters.
Dials the IP address if entered correctly.
Aborts the dialing of the IP address.
28 • Basic Functions
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
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3
Dialing an IP Address
When calling an IP address, the called phone or computer cannot determine which user you want to reach. In SIP mode it is assumed that “anonymous” is being called, and with H.323 no assumptions are made. This works with many phones and applications. Therefore, you should only use this method in exceptional cases, as the entry of IP addresses is rather cumbersome.
__________________________________________________________
Number guessing
For your convenience, this functionality offers you the rst number from dialed numbers, missed calls, received calls or phonebook that matches the beginning of the number you have already typed in.
If the displayed number is not what you expected, you can get the next matching number by pressing the “#” key (in alphanumeric modes). Otherwise, continue typing your desired number or press the
or function key and the number guessing is temporarily switched
off for this session of editing a phone number.
Terminating a call
You can end a call by setting the handset on its cradle, pressing the hook switch or pressing Cancel. The elmeg IP290 will terminate the call and return to the idle state.
Incoming call
When your elmeg IP290 is called, it rings and displays the following screen.
elmeg • 29
[elmeg IP290 ADMINISTRATOR MANUAL V3.00 ]
3
Accepting a call
Picking up the handset or pressing will accept the call. The
elmeg IP290 is now in a call.
Key mapping:
Hold / resume call.
Xfer Transfer call.
Handsfree mode on/off.
Mute/Unmute Mutes / unmutes the microphone.
/
Changes the volume.
See below for a further description.
Denying/blocking a call
When the elmeg IP290 signals an incoming call, you have the option
to deny the call with “Deny”.
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3
If you decide to press „Deny All“, the caller will be placed on the deny list and will always be denied automatically. If “Deny All” is not displayed, this means that it is switched off in the settings. You can enable it again via the web interface.
Adjusting the volume
While conducting a call, you can use the arrow keys to invoke the volume control.
Key mapping:
Reduces the volume in steps.
Increases the volume in steps.
Sets the volume and returns.
Returns without setting the volume.
Mute / Unmute
Sometimes during a call the user may want to mute the microphone. This can be done by pressing the function key “Mute”. Press “Unmute” to re-enable the microphone.
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