elmeg C310, CS320, CS310, C320 User Manual

Version 2

elmeg C310 - CS310 / elmeg C320 - CS320

Important lnformation

These operating instructions describe the functions for elmeg C310 and elmeg C320 ISDN telephones and for both elmeg CS310 and elmeg CS320 system phones.

elmeg C-CS310:

These telephones are equipped with an RS232 (V.24) interface. Via this interface, you can configure the phone or load new software.TAPI applications (if installed on your PC) can also be used via this interface.

elmeg C-CS320:

These telephones are equipped with a USB port.Via this port, you can configure the phone orloadnew software.CAPI andTAPI applications (ifinstalled on your PC)can also be used via this interface.

Impemented LCR procedure.

This performance feature can currently be used in Germany only.

The tariff data for the LCR feature can be downloaded from TELEDATA-UPDATE Gesellschaft für Telefon-Tarifdaten-Management mbH using a dial-in number preset in your telephone. ELMEG GmbH & Co. KG Kommunikationstechnik cannot warrantthat this tariff datais up-to-date, complete and correct and declines any liability resulting from the use of such data. KG Kommunikationstechnik cannot warrantthat this tariff datais up-to-date, complete and correct and declines any liability resulting from the use of such data.

1 Description and Installation . . . . . . . . . . . . . . 1

1.1 Safety instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Cleaning and placing the telephone. . . . . . . . . . . . . . . . . . 1

1.3 Contents of package . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.4 Connection of the handset connecting cord . . . . . . . . . . . . . 3

1.5 Connection of the ISDN connecting cord. . . . . . . . . . . . . . . 3

1.6 User interface of your telephone . . . . . . . . . . . . . . . . . . . 4

1.7 Display, Buttons, LEDs, Call signalling, Pictographs and signals . . . 5

1.8 Changing the label panel . . . . . . . . . . . . . . . . . . . . . . 10

2 Configuration settings . . . . . . . . . . . . . . . . 11

2.1 Telephone numbers (MSN or extension number) . . . . . . . . . . 11

2.2 Protecting the configuration by a PIN (password). . . . . . . . . . 14

2.3 Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.4 Displays of the telephone . . . . . . . . . . . . . . . . . . . . . . 15

2.5 Additional information in the display . . . . . . . . . . . . . . . . . 16

3 Volume settings . . . . . . . . . . . . . . . . . . . . 17

3.1 Setting the acknowdledgement signals . . . . . . . . . . . . . . . 17

3.2 Speaker volume setting . . . . . . . . . . . . . . . . . . . . . . . 18

3.3 Setting the volume of the handset . . . . . . . . . . . . . . . . . . 18

3.4 Setting the call waiting signal . . . . . . . . . . . . . . . . . . . . 19

3.5 Settingthe volume of the the volume of the »Station

guarding« tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Further settings . . . . . . . . . . . . . . . . . . . . 20

4.1 Call forwarding (call rerouting) . . . . . . . . . . . . . . . . . . . . 20

4.2 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.3 Direct dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 Programming telephone numbers and keys . . . . 23

5.1 Programming the phone directory . . . . . . . . . . . . . . . . . . 23

5.2 Programming VIP numbers . . . . . . . . . . . . . . . . . . . . . 25

5.3 Programming direct dialing numbers . . . . . . . . . . . . . . . . 26

6 Settings for a PABX System . . . . . . . . . . . . . 28

7 Answering machine . . . . . . . . . . . . . . . . . . 29

7.1 Configuring the Answering Machine . . . . . . . . . . . . . . . . . 29

7.2 Announcements, info-texts and dictations. . . . . . . . . . . . . . 31

7.3 Activating message recording for individual MSNs . . . . . . . . . 33

7.4 Using the answering machine . . . . . . . . . . . . . . . . . . . . 36

7.5 Remote polling of the answering machine . . . . . . . . . . . . . . 38

8 Operation . . . . . . . . . . . . . . . . . . . . . . . 39

8.1 Starting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8.2 Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8.3 Station guarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8.4 Call rerouting / Call deflection . . . . . . . . . . . . . . . . . . . . 42

8.5 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

8.6 Caller and memo list . . . . . . . . . . . . . . . . . . . . . . . . . 44

8.7 Mute, Open Listening and Hands-Free Calling . . . . . . . . . . . 46

8.8 Call waiting, Enquiry call, Broker`s call and

8.9 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . 48

8.10 Call-Back on busy (CCBS) . . . . . . . . . . . . . . . . . . . . . . 48

8.11 Keypad and Tone Frequency Dialing (DTMF dialing) . . . . . . . . 48

8.12 Viewing and deleting call charges . . . . . . . . . . . . . . . . . 49

8.13 Downloading a new firmware . . . . . . . . . . . . . . . . . . . . 50

8.14 RESET - Resetting to default state. . . . . . . . . . . . . . . . . . 52

three-party conference . . . . . . . . . . . . . . . . . . . . . . . . 47

9 Telephone and PC. . . . . . . . . . . . . . . . . . . 53

9.1 Installing the programs from CD-ROM. . . . . . . . . . . . . . . . 53

10 Technical specifications . . . . . . . . . . . . . . . 55

11 Declaration of Conformity and CE symbol . . . . . 56

12 Index . . . . . . . . . . . . . . . . . . . . . . . . . . 57

1 Description and Installation

These operating instructions describe only the most important routines for using the telephone.

Detailed information and documentation can be found on the CD-ROM.

The elmeg CS310 and CS320 ISDN telephones provide system features when con nected to certainelmeg PABX systems. Pleaserefer to the operatinginstructions of your elmeg PABX to determine which of the typical performance features you can use.

1.1 Safety instructions

Unauthorized opening ofthe telephone andimproper repairs may resultin

•

risk of injury for the user. Do notexpose the inside of the telephoneto any liquids. This would pose

•

a risk of electrical shock and If you expose the inside of the telephone to liquids the telephone can be destroyed. You should not connect or disconnect anylines duringthunderstorms.

•

• To prevent mutualinterference, do notinstall your systemtelephone in the

immediate vicinity of electronic devices such as stereo equipment, electric office equipment or microwave units.

•

Avoid installingnear sources of excessive heat,e.g. radiators or in rooms with excessive humidity.

•

The ambient temperature must not be below 5° and should not exceed 40°C.

Description

1.2 Cleaning and placing the telephone

The ISDN systemtelephone has beenmanufactured for normal, everydayuse. When re quired, clean the ISDN system telephone with a slightly moistened cloth, or with an anti-static cloth. Never use a solvent to clean the phone! Never use a dry cloth. Electro static charges could damage the electronics in the system. It is essential that no liquids penetrate into theinside of theISDN system telephone,as this coulddestroy the phone.

Please note thatthe feet of your telephone may leave markson sensitive surfaces, such as furniture. The manufacturer of the ISDN system telephone is not liable for any such damage. Therefore, use appropriate non-skidding pads under the phone.

1.3 Contents of package

Description

elmeg C310 or CS310 ISDN phone elmeg C320 or CS320 ISDN phone

elmeg WIN-Tools CD-ROM, including: detailed operating instruction, configuration manager, telephone directory manager, download and LCR manager, TAPI driver and CTI software, Adobe Acrobat Reader, Adobe Acrobat file for printing of individual labels.

PC connecting cable (RS232/V.24) RJ12 / D-SUB 9-pin (approx. 3m)

elmeg C-CS310 elmeg C-CS320

Handset with cable

ISDN connection cord (approx. 3m)

Set of operating instructions

Label for direct dialing/function keys

USB / CAPI and NDISWAN driver, elmeg CAPI-Tools

PC connecting cable (USB) (approx.. 3m)

Firmware for the telephone

1.4 Connection of the handset connecting cord

Connect the handset cord as shown in figure 1. Laythe handsetcord inthe cordgroove and lock it below the two cord retainers.

ISDN telephone seen from the bottom

Jack for connecting the handset

Handset connector

Cord holder

Handset cord

Handset

Handset jack

Fig. 1

1.5 Connection of the ISDN connecting cord

Connect the ISDN cord as shown in figure 2. Ensure that the longer ISDN connector is plugged into the ISDN jack and the shorter ISDN connector into the ISDN jack on the telephone. Thenlay the ISDN cord in the cord groove and lockit below the two cordre tainers.

ISDN connector

(long)

Description

Fig. 2

Telephone seen from the bottom

Cord holder

ISDN connector

(short)

Jack for ISDN connecting cord

1.6 User interface of your telephone

Description

3 4

Answering machine button with LED

Speaker

Label panel for VIP keys and function keys

7 direct dialing/ function keys with LED

Shift button with LED

6 softkeys

Display

Function key

C-button

10 Escape 11 Microphone 12 OK-key 13 Arrow buttons »left« / »right« 14 Open listening/ hands-free 15 Disconnect 16 Redial 17 Enquiry 18 Asterix button / number symbol 19 Dial / VIP buttons

1010

Fig. 3

1.7 Display, Buttons, LEDs, Call signalling, Pictographs

and signals

1.7.1 Display

Date

Fig. 4

Time

24 chars

Arrow: further menu items accessible with arrow buttons

Arrow: Relates to the softkey, that can be pressed in the currently selected menu

Description

After you connectthe system to theISDN connection, the date and time are shown on the top line of the display. The date and time are imported automatically from the PABX system, or from the ISDN network when you have successfully made your first call.

The text displayed for a function is always located to the left or to the right of the corresponding softkey.An arrow pointing to a softkey indicates that this softkey can be pressed. When youpress thesoftkey, the next level is displayed.

ˆ23.04.01 08:12 } ˆ ˆTel. drctry Quiet ˆVIP

ˆ Functions

ˆAcoustic Configuration ˆSetting Program nos.

1.7.2 Buttons

F Function button: This key opens the pro

gramming menu. If you are already lo cated in a menu and then press the key, either menu-specificfunctions are shown, or you are moved back one programming step.

ˆ Functions

ˆAcoustic Configuration ˆSetting Program nos.

E Escapebutton: Pressing theEsc button duringprogramming returns thetele

phone to itsidlestatus.

O OK key:Pressing thisbutton stores a setting in the telephone. You then hear

the acknowledgement signal.

C C-button: Press this button to moveback one menu step in themenu. If you

are currently in the input mode, this button can be used to delete individual characters.

<> Arrow buttons: The arrows »{« and »}«in

Description

Special feature for changing existing entries

You have various options available to you for changing existing entries (e.g. names or numbers).

Example 1: You wish to change an existingnumber /MSN, asthe telephone is to be used at adifferent ISDN connection.

the right corner on the top line of the dis play indicate that you can call up further functions on the lower lines using the ar row buttons.

t When you use thepushbutton set to enter

the first digit of the new number the existing number is deleted completely.

ˆ23.04.01 08:12 }

ˆTel. drctry Quiet ˆVIP

ˆ23.04.01 08:12 { ˆinhibit Memo ˆunpark Charge ˆPABX UUS

ˆ Program dial number

ˆMSN-1>123456

t Enter the other digits of the new number. ˆ Program dial number

ˆMSN-1>987654_

Example 2: You wish to change parts of a name in a telephone directory listing (see page 24), be cause the name has changed (e.g. in the case of marriage in the case of marriage).

> C

Using the arrow keys, first select the let ters of the entry that are to be changed (in this example: the surname »MILLER«) and delete this name using the C button.

t Now enter the new letters for the new

name (in the example the surname »PE TERS«).

ˆChange tbook data input

ˆName>TINA_MILLER

ˆChange tbook data input

ˆName>TINA PETERS_

Special feature for displaying lists in the display

Several entries are shown in the display as a list for certain settings or when using the phone. After this, up to three entries will be displayed simultaneously in the lower three lines of the display. These lists are displayed, for example for settings in the call filter, the dialing filter, the phone directory or the VIP and direct dialing keys.

The settings of VIP keys are an example for a list display (see page 25).

Description

<> The active entryis indicated bythe flashing

arrows on the right and left edges of the display. Press the arrow keys to mark other entries.

1.7.3 Entering letters and numbers

The following buttons are configured forthe entryof letters and numbers (e.g. telephone directory, VIP-memory).

Button

If you have marked the entry »V2« the fol lowing three entries are displayed after you press the right arrow key.

Press OK to confirm the selection of a

marked entry.

1 2 3 4 5 6 7 8

1. press

ABC2Ä

DEF3

GHI 4

JKL5

MNO6 Ö

PQRS7ß

TUV8Ü

2. press3.press4.press

ˆ Select VIP {}

ˆV0: 0123456 ...........

ˆV1: BEATRICE ..........

ˆV2: ...................

ˆ Select VIP {}

ˆV3: ...................

ˆV4: ...................

ˆV5: ...................

5. press6.press7.press

Button

1. press

2. press3.press4.press

5. press6.press7.press

Description

0 * #

You have various possibilities for entering letters:

»«

»ABC«

»Abc«

Use the Shift key to set how you wish to enter characters. The selected input mode is shown on the right on the first line of the display » «, »ABC« or »Abc«.

WX Y Z 9

(space) . , - 0 / &

Every letter that you enter is shownin smallcase.

•

Example: »tony miller«. Every letter that you enter is shownas capitals.

•

Example: »TONY MILLER«: The next letterthat youenter is shown asa capital, all othersas smallcase

•

letters. Example: »Tony Miller«.

1.7.4 LEDs

To the left of each direct dialing and function key (total of 7) is located the associated LED. These LEDs canbe usedto indicate certain functions. The shift key LED flashes to indicate new callersin the callerlist, or remainslit when theshift key ispressed (active).

•

The LED lights up.

///////////////////////////////////////////

•

The LED flashes.

////////////____////////////____///////////

•

The LED flickers.

//__//__//__//__//__//__//__//__//__//__//_

1. second 1. second 1. second 1. second

1.7.5 Pictographs

The pictographs (symbols) described in the following havebeen usedin theseoperating instructions to illustrate some procedures for setting and using the telephone.

b Liftupthehandset,activate hands free calling, or start initializing selec

tion.

a Hang up thehandsetand end hands free calling.

The telephone isidle.

l A call issignaled.

The ringing tonemelodysounds.

g You areconducting a call. d A three-party conferencecall hasbeen established. q You hear the positive or negativeacknowledgementsignal or an infor-

mation signal.

t Select the number,code, character ortext. X This symbol prompts you to selectacertain digit or character.

0...9

1.7.6 Listen to acknowledgement signals

Pressthe appropriatebutton onthe pushbutton set.

Description

Depending on your settings, the input you make at your phone will be confirmed by an acknowledgement signal (see page 17). Before you begin making settings, you should listen to these two acknowledgement signals of your telephone:

The positive acknowledgement signal indicates that your input has been accepted and stored by the telephone. Example:

You will hear the negative acknowledgement signal when your input has not been ac cepted by the telephone, or when invalid input has been made. Example:

quiet No

If no call is parked you hear the negative acknowledgement signal.

Description

>SO

unpark

1.8 Changing the label panel

The label panels forthe directdial and function keys are included on a sheet enclosed in the operating instructions. Remove the desired label panel. To change the label panel, press the flexible cover together between your index finger and thumb and lift it out. The label panel can now be changed.

You can fill in thelabel panel via yourPC yourself.The CD ROM suppliedwith thesystem contains an Adobe Acrobat file with templates. Move the mouse pointer to the first field (behind the symbol) »(«). You can then use the PC keyboardto make input into thisfield. You can jump from field to field using the TAB key and fill them in as required. After this you can print out a selected label panel, cut it out and place it in the space provided for labels on your telephone.

Fig. 5

2 Configuration settings

Settings

Fig. 6

2.1 Telephone numbers (MSN or extension number)

How to configurean MSN(extension number) is describedin the following example with »MSN-1«.

S To access the menu »Program dial

number« proceedas shown in figure 6 on

page 11. Press the softkey »MSN-1«.

ˆ Program dial number} ˆMSN-1 MSN-4 ˆMSN-2 MSN-5 ˆMSN-3 MSN-6

If youhaven’t yet entered any MSN exten sion number, »number«is theonly softkey displayed. The other softkeys are dis played only whena numberhas been con figured.

ˆ MSN-1 program }

ˆMSN Name transfer ˆMSN ext. Charge

ˆSound Volume

2.1.1 Entering MSNs

In the menu »MSN-1 program« press the softkey »MSN ext.«.

t Enter the number (max. 26 digits).

Settings

In the example here: »123456«.

ˆ Program dial number

ˆMSN-1>123456_

O Confirm your entry by pressing OK.

2.1.2 Setting the melody for an MSN

In the menu »MSN-1 program« press the softkey »sound« and then the softkey »internal« or »external«.

<> Use the arrow buttons to set the desired

melody. The bar in the display indicates the current status.

ˆ Select melody {} ˆMSN-1 ˆ-¼------------------ 2

O Confirm your entry by pressing OK.

2.1.3 Setting the volume of the melody for an MSN

In the menu »MSN-1 program« press »Volume « and then »Internal«or»Exter nal«.

<> Use the arrow buttons to set the volume.

The bar in the display indicates the current status.

O Confirm your entry by pressing OK.

ˆ Select volume {}

2.1.4 Default setting of a number for forwarding of calls

In the menu»MSN-1 program« press the softkey »transfer«.

t Enter the number. In the example:

»0123«. If you want to delete an existing number, press the C button.

ˆ Call forward. number

ˆMSN-1>0123_

O Confirm your entry by pressing OK.

2.1.5 Assigning a name to the MSN

In the menu»MSN-1 program« press the softkey »MSN name«.

t Enter the name (eight characters max.)

In this example:»ELMEG«.

ˆ Own MSN designation

ˆMSN-1>ELMEG

O Confirm your entry by pressing OK.

Once a name has been entered for a number, the softkey designations »MSN-1«… »MSN-10« are replaced by the corresponding names in the menu.In this example here, the name »ELMEG« is displayed instead of »MSN-1«.

2.1.6 Charges account for each number (MSN)

In the menu »MSN-1 program« press»charge«.

Settings

Enter the amount that is available for this number for making calls. In this example: »BP 20«. Confirm your entry by pressing OK.

ˆDial inhib. by charge

ˆLimit/BP>20_

If youenter the amount available for making calls as »0«, the charge account is notacti vated.

Attention: Not all service providers transfer charge rate information. If you make calls using a service provider which does not transmit charge information, the charge account is ineffectual.

2.2 Protecting the configuration by a PIN (password)

The PIN can also be used to protect the configuration of the telephone and for deleting the charges.

Access to the configuration menu is not restricted. The PIN must only be

•

entered when accessing the menu for callcontrol. Access to theconfiguration menuand clearing of thecharge rate memory

•

are PIN-protected. After pressing the figuration« , and prior to clearing the charges, you must enter your PIN.

In the menu »Config. inhibit filter« press the softkey »Menu«.

Settings

S Press the softkey »Configuration«to

activate or deactivate the PIN protection feature.

F button and the softkey »Con

ˆ Inhibit menu access

Configuration

A checkmark displayed next to »Configuration˜«indicates that the protection fea ture is enabled. To deactivate the feature press the softkey »Configuration« once again.

Accessing the configuration menu via the PIN:

In these operating instructions, accessto configuration is always described without the use of a PIN. If you set the PIN protection for configuration, you can access the menu as follows.

Begin as follows:

Configuration

Enter PIN

Configuration of the requested performance features possible in the configuration menu.

2.3 Changing the PIN

In the menu »Config. inhibit filter« press the softkey »PIN«.

Enter the new PIN. In this example: »1234«. Confirm your entry by pressing OK.

Please write down the entered PIN. If you forget your PIN, you will not beable toac cess any ofthe PIN-protected settings. The PIN is also reset to (0000) afterexecut ing the service reset for restoring the initial state (see page 52)

ˆ Change PIN

ˆ>1234_

2.4 Displays of the telephone

The following displays are possible during a call:

Call display for phone number (»0123456«).

Call display for phone number (»0123456«) and time (»19:22«).

Call display for phone number (»0123456«) and du ration (»02.19«) of entire call.

Call display for phone number (»0123456«) and charges (»0,36«).

Call display for date (»23.04.01«) and time(»09:54«).

ˆ0123456 } ˆedit Memo ˆshow Keypad ˆMute park

ˆ0123456 19:22 } ˆedit Memo ˆshow Keypad ˆMute park

ˆ0123456 02.19 }

ˆedit Memo ˆshow Keypad ˆMute park

ˆ0123456 0.36 BP } ˆedit Memo ˆshow Keypad ˆMute park

ˆ23.04.01 09:54 } ˆedit Memo ˆshow Keypad ˆMute park

Correct charge display is shown only if you have applied at your network service provider for transmission of charges during calls. When using an LCR procedure the charges are not registered properly, as they are not transmitted by all providers.

View during a call

The displays during calls described in the following depend on your individual set tings and can therefore be different for each connection.

Settings

During a call the display shows in the up per row the phone number or the name of the caller (»BEATRICE«) and the duration of the entire call (»02.19«).

Press the softkey »display«.

You are then shown otherinformation available on the current connection. Date (»23.04.01«), Time (»09:56«), associated number (»0987654321«), charges (»0,36 BP«), duration of call (»02.55«).

ˆBEATRICE 02.19 } ˆedit Memo ˆshow Keypad ˆMute park

ˆBEATRICE {} ˆ23.04.01 09:56 0987654321 ˆ0.36 BP 02.55

Press the arrow keys to display further information (if available). If you arethe destination of call rerouting, you will be shown thenumber that is being re routed (»U{123«), when it is transferred.

You see the normal display again during a connection.

a When you terminate the call you see this

display for approximately 5 seconds.

Settings

2.5 Additional information in the display

When the telephone is in the idle state, additional in formation about functions/performance features that have been configured are shown on the top line of the display. In the example: »DVqC×«.

S Press the softkey»Info« if you wishto get

more information about the configured functions.

If several functions have been set, press the arrow buttons The various settings are shown one after the other.

Displays Configured function

ˆBEATRICE 03.33 } ˆedit Memo ˆshow Keypad ˆMute park

ˆBEATRICE ˆDuration 03.45

ˆ23.04.01 08:12 DVqC× }

ˆ Info ˆTel. drctry Quiet ˆVIP

ˆ23.04.01 08:12 DVqC× } ˆ Info ˆTel. drctry Quiet ˆVIP

ˆCall forwarding direct{} ˆMSN-1} 22

»D«

»V«

»q«

»Q«

»C«

»×«

Active date set

Dial control, call filter or configuration protection active

Function »Station guarding« (only brief signal) active

Function »Station guarding« (complete) active

call forwarding active

Answering machine: Time control, call forwarding signaling or remote control activated

3 Volume settings

Settings

Fig. 7

3.1 Setting the acknowdledgement signals

In the menu »Volume etc.« press the softkey »Ack. tones«.

S Press the softkey below the desired func

tion: »no«: Acknowledge signal active. »ok«: Acknowledgement signal always active. »error«: Acknowledgment signal active for erroneous input.

ˆAcknowledge signal activ

ˆNo ˜ok ˆOnly error tn

+ 47 hidden pages

elmeg C310, CS320, CS310, C320 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents