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Limited Warranty
True Innovations seating products are warranted against defects in material and workmanship
while owned by the “Original Purchaser”. The term “Original Purchaser” is defined as that party or
entity which purchases True Innovations furniture from an authorized True Innovations retailer as
shown by the original sales receipt. This warranty does not apply to “as is” or previously owned
seating products.
True Innovations warrants its products to be free from defects in materials and workmanship
(normal wear and tear, fading and stretching excepted), for one year from the date of purchase,
except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1. Any warranty claim that is submitted after the limited warranty period, or without proper proof of
purchase will not include the cost of parts, labor, or delivery.
2. This warranty shall not apply to the True Innovations products which have been subjected to
misuse, neglect, alteration, modification, or attachments, either caused by the original purchaser,
shipping, storage, accident, fire, flood, or acts of God.
In the event of a defect in material or workmanship covered by this warranty, True Innovations will
repair or replace, at their discretion, without charge the warranted furniture within a reasonable
amount of time. We reserve the right to require damaged parts to be returned to us upon request.
Natural markings such as scars, brands, grain variations, wrinkles, color variations, etc. will be
considered normal characteristics and not construed as defects. We cannot warrant leather
against scratching or scuffing, as all leather is subject to blemishes with use.
Chloe Sofa
Assembly Instructions
For claims or questions concerning this warranty, please contact True Innovations Customer
Service department on the web at www.truecustomersupport.com. Be prepared to provide your
name, address, daytime phone number, the model and purchase order number of the product, date
of purchase, and the store where it was purchased. True Innovations requires that the original
sales receipt be submitted with all requests to confirm that you are the original purchaser according
to our written warranty.
This warranty gives you specific rights, and you may also have other rights, which vary from state to
state.
All warranties are limited to the original purchaser for normal use by a maximum of two users. Total
weight capacity is 500 pounds or less for two users, or 250 pounds or less for a single user.
Should you prefer to speak with a service representative, you may call toll free: 1-855-372-2315.
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTURE REFERENCE.
Customer Service: 1-855-372-2315
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Assembly Instructions
Thank you for selecting one of True
Innovations seating solutions.
It’s True...Fast, Friendly Customer Service
At True Innovations, we are committed to excellence. Our primary objective
is to provide fast, friendly customer service to all of our customers.
We are here to help if you have any
questions, comments, or are in need
of warranty replacement parts.
Step 6 --
I
Open the vacuum packed Seat Cushions (I) by carefully cutting the bags
with a pair of scissors. Insert the Seat Cushions (I) into the appropriate
Seat Covers (K). Remember to keep the top side of the Seat Cushions (I)
with the top side of the Seat Covers (K). Fluff all cushions and pillows to
allow them to expand. Lastly, position all cushions and pillows on the sofa.
Seat and back cushions may take 24-48 hours to fully expand, which will
allow wrinkles and indentations caused by packing to fade.
Note:There is a velcro between the back cushions and the back frame.
Please stick them according to the location.
L
Please call us toll free at: 1-855-372-2315
(Monday - Friday 6:00am - 5:00pm P.S.T)
or visit website:
www.truecustomersupport.com
ATTENTION: To close the zipper, please follow diagram 1. Failure to follow this
could result in damage to the zipper.
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Customer Service: 1-855-372-2315
Customer Service: 1-855-372-2315
Diagram 1
Diagram 2
Page 3
NOTES:
Step 5 --
Secure the bottom flap with hook and loop tape.
F
• Please read the instruction sheets completely before
assembly.
• Remove all parts from carton and ensure all parts are
included prior to assembly.
• Assemble the sofa on a protected surface to avoid
scratching the components of sofa.
• Be careful not to cross-thread screws.
• Do not use power tools.
• Two people are recommended for assembly.
• Seat and back cushions may take 24-48 hours to fully
expand, which will allow wrinkles and indentations caused
by packing to fade.
• A compressed product assumes its proper shape and
volume within 3-4 days.
• Take care not to damage the product if you use scissors
or a knife when opening the package.
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Customer Service: 1-855-372-2315
Customer Service: 1-855-372-2315
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Assembly Instructions
2.5” Screws (16)
Allen Key (1) Wood Legs (4)
Spring Washers (16) Flat Washers (16)
Step 4 --
Insert Wood Legs (E) into the bottom of the sofa as shown and connect
with 2.5” Screws (A) with Spring Washers (B) and Flat Washers (C). Do
not tighten screws fully until you have completed assembly. Place sofa
upright on level floor. Make any necessary adjustments to frame to ensure
sofa sits flat on floor without rocking, then tighten all screws securely with
Allen Key (D).
F
G
F
Seat Frame (1)
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Customer Service: 1-855-372-2315
G
Arms (2)
G
Customer Service: 1-855-372-2315
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Parts List
Step 3 --
Attach the Back Frame (H) to the seat frame by sliding the receivers
into the mechanism posts located on the Arms (G1 & G2). From the
front of the sofa, press down on both sides of the Back Frame (H) to
firmly secure. The Back Frame (H) and Seat Frame (F) will automatically lock into place. Then pull the back flap down tightly and attach the
back flap to the bottom of the Seat Frame (F).
G
H
H
Back Frame (1)
Pillows (2)
Seat Cushions (2)
Seat Cushion Covers (2)
G
F
L
Back Cushions (2)
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Customer Service: 1-855-372-2315
Customer Service: 1-855-372-2315
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Assembly Instructions
Step 1 --
Remove all parts from the carton and place them on a protected surface
or carpet. Place the Seat Frame (F) upside down and open the bottom
flap. Take the Screws (A), Spring Washers (B), Flat Washers (C), Allen
Key (D), Wood Legs (E), Seat Cushions (I), Seat Cushion Covers (K) and
Pillows (J) out of the seat box.
Step 2 --
Insert 2.5” Screws (A), Spring Washers (B) and Flat Washers (C) into seat
frame holes, attaching Arms (G1 & G2) to sides of Seat Frame (F) and
tighten the screws.
G
F
G
F
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Customer Service: 1-855-372-2315
Customer Service: 1-855-372-2315
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