Elephant door User Manual

Hello!

Let’s get started

elephantalarms.com

Thank you for purchasing

elephant door

TM

1

What’s in the box.................................................

Quick start............................................................

When elephant door™ will not work

correctly..................................................................

Using the device.................................................

Battery and charging........................................

How your elephant door™ works......................

Fixing and refixing..............................................

Things you shouldn’t do with your

elephant door™......................................................

LED indicating lamps.........................................

Troubleshooting.................................................

How to use the device......................................

Contents

2
3

8
9

11
14
16

17

18

19

22

User’s Manual

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

2

What’s in the box

1 micro USB cable

1 first launch key

2 spare tapes for refixing

Hello

5 invitations for neighbors and

the unique product code

elephant door™ fixing with tape

3

Quick start

Download the elephant app.
You can do that by scanning

the QR code.

1

2

Make sure you have enabled Wi-Fi and

Bluetooth in your smartphone.

They are necessary for launching

and using the app and the device.

4

Quick start

To launch the device you

need the first launch key. The

switch can be found in the hole

on the back of the device.

5

Press the button once. You will

hear a click sound and the LED

of the device will start to blink a

green light every 10 seconds.

6

Run the app and follow

the instructions.

3 4

Register in the app and confirm

the activation message sent to

your email box.

5

To connect to the device scan the

QR code in the app. It can be found

inside the packaging. You can also

enter the password manually.

7

NOTE! If during

the first launch the device does

not launch, charge it.

Numer seryjny, Serial number,

Seriennummer, Pořadové číslo,

Poradové číslo

101016002007

Hasło, Password, Passwort,

Heslo, Heslo

vamrbEHjwKbKOQhHCauG

This is your unique elephant door™ code.

You need it to connect your elephant door™

to your smartphone.

ENGLISH

S/N: 101016002002

Elephant Sp. z o.o.

Made in EU

KOD PID KOD Pass

QR KODE

Model: ED1.0

Elephant Sp. z o.o.
Made in Poland

Quick start

Launch an automated device test.

NOTE! During the test you will

hear a single alarm sound.

9

To receive notifications

about events, connect the

elephant door™ device to

your Wi-Fi network.

8

6

13

Remove the protective strip

from the fixing tape.

Quick start

The fixing point is located

on the inside of the door,

above the handle.

Before fixing your device, clean

and degrease the door.

12

The device status

display means that it

is ready for fixing.

11

10

7

3 cm

3 cm

Place your device about 3 cm away

from the side and top edges.

Press and hold it for 10 seconds.

14

That’s it! Your flat is now protected.

Remember to turn your device on.

In order for the device to

operate properly, the logo must

be in position as in the image.

90

o

Turn your device on and

o using the app.

Quick start

15

16 17

8

When the paint

peals o the door.

When you fix it on the

outside of your door.

When the elephant doorTM will not

work correctly

When the door’s

surface is uneven.

When the door

is unstable or

wobbling.

When the door

is upholstered.

When you fix it

in a wrong place.

9

Turn o the device

before you enter your flat.

Turn on the device

after you leave your flat.

Using the device

Your family, friends and pets

can freely move around home

when elephant door™ is turned on.

If you are turning on the device

when at home, remember to

turn it o prior to leaving home.

Otherwise, you will activate the

alarm siren.

10

Using the device

NOTE: To be able to control

the elephant door™, you must

enable Bluetooth on your

smartphone.

NOTE: To receive notifications on your

smartphone, your elephant door™

device must be connected to Wi-Fi,

and your smartphone needs to have

internet access.

11

Battery and charging

To remove the device for charging,

make sure that it is turned o

(in standby mode), then tilt it (1)

and pull it (2)

1

2

1

To replace your device after

charging, put it against the
entire surface of the fixing.

90

o

The logo must be positioned

as shown above.

12

Battery and charging

When the battery in your device level
is low, the LED will begin blinking red,

and you will be notified by the app. At

that point, you need to connect the

device for charging immediately.

To charge your elephant door™ remove

it from the door and connect it to

the charger. When fully charged, the

battery will last for 40 days.

Charging a fully drained battery may

take up to 8 hours.

When the device is fully

charged, the LED is illuminated

with white light.

During charging you cannot

control the device.

13

Battery and charging

We recommend charging the device

through a mains socket. To be able to

do it, you need a mains USB adapter.

You can buy it here:

www.elephantalarms.com/store

10 cm

WARNING!

When you are charging the

device via a USB port in a

computer remember to a keep

safe distance (min. 10 cm).

The device contains a strong

magnet that can damage the

hard drive of your computer.

14

How your elephant door

TM

works

You will be notified when

a break-in attempt

is detected.

The device detects and

analyses door vibration.

A break-in attempt is

indicated with the single

sound of a siren.

You can use the app

to notify and call your

contacts or call 112.

15

You will be notified when

a break-in is detected.

The device detects

a break-in.

When there is a break-in,

the device will activate the

siren for 3 minutes.

How your elephant door

TM

works

The app lets you call 112, call

and notify your contacts.

16

Fixing and refixing

To remove the fixing from the

door, hold the fixing with one

hand, and pull the tape end with

your other hand.

To replace the device, clean

the fixing surface, stick the

tape (provided) to the cleaned

surface, and proceed as per the

instructions from page 4 on.

17

Do not put the device

closer to your PC than

10 cm as it contains a

strong magnet.

Things you shouldn’t do with

your elephant door

TM

error error error_
error error_
error_

Do not throw

it into fire.

Do not open it or

attempt to repair it.

Do not throw

it in a bin.

Do not expose

it to water.

18

LED indicating lamps

Device is in detection mode

(turned on) – sensors and

the siren are enabled.

Device is in standby mode

(turned o) – sensors and

the siren are disabled.

Charging in progress.

Continuous LED light

means that the battery has

been fully charged.

Battery low.

Connect the device

for charging.

19

Troubleshooting

I lost the key for first
launch:

• you can use another thin,
rigid object for first launch.
It must fit the hole and be
longer than 1.5 cm (such
as a paper clip)

I don’t have a QR code /
password for pairing the
device:

• check if your code is
inside the packaging

• if you have not found it,
contact us at service@
elephantalarms.com and
specify your full name
and serial number of the
device (you can find it on
the sticker on the back of
the device)

My device is not working /
won’t switch on / the LED
on the front is not blinking):

• check if your device
is activated properly:
press the button on the
bottom of the device.

You should hear a click
sound and the LED on
the front of the device
should start to blink
every 10 seconds

• the device may need to
be recharged. Connect
it to a charger

I cannot pair (connect) my
device to the mobile app:

• check whether Bluetooth
and Wi-Fi connections
are enabled in your
smartphone

• check Bluetooth settings
in your smartphone – is
your device visible? Is the
possibility of pairing with
new devices blocked?

• check whether the device
is active (does the LED
blink every 10 seconds)

I cannot scan the QR code
in the app:

• try to rescan the QR code
in bright light

• enter the 20-digit

password of the device
manually (case sensitive)

The fixing of the device
does not stay on my door:

• make sure that the place
of fixing was degreased
and the door meets
the requirements of
installation

• remove the installation
tape from the fixing
and stick one of the
two spare tape strips.
Remember to stick the
tape on the same side of
the fixing

My phone stopped working
/ I lost my phone and cannot
turn on the device to enter
my home. What should I do?

• use another smartphone.
Download the app and log
into your account. When
you are near the device,
you can turn it o and
access your home without
activating the alarm

20

My elephant door™ is not
visible in the app / I cannot
control the device:

• make sure Bluetooth
and Wi-Fi connections
are enabled in your
smartphone

• make sure your elephant
door™ is active

• refresh the device list and
wait a few seconds for the
device to be visible again

• shut down the app (from
the background) and
relaunch it

The app does not work on
my smartphone:

• uninstall the app and
reinstall it

• if the problem persists,
contact us at service@
elephantalarms.com and
specify your full name
and serial number of the
device, smartphone model
and operating system

My device does not detect
that the door is open /
device in detection mode is
not responsive:

• make sure the device
is active

• make sure the device is
in the detection mode
(turned on)

• retest the device in the app

• if the problem persists,

contact us at service@
elephantalarms.com and

specify your full name
and serial number of the
device (you can find it on
the sticker on the back of
the device)

My device activates the
alarm by itself / false
alarms occurs:

• check whether your
door is stable and the
hinges are not loose
– if the looseness is
too large, it may be
interpreted as door
opening

• when switching the
device on, make sure
that it is placed in the
desired position on the
door instead of being in
motion or vibrating

• if the problem persists,
contact us at service@
elephantalarms.com
and specify your full
name and serial number

of the device (you can
find it on the sticker on
the back of the device)

I cannot create an
additional user account
in the device:

• check whether the SIM
card in your smartphone
is active

• check whether the
additional user has
downloaded and running
the elephant app during
activation

• deactivate the user using
the slide and click “save”.
Then, create the user
account again and click
“save”. Note: the user
must have the elephant
app running

Why am I not receiving
notifications in the
application?

• check whether your device
is connected to Wi-Fi

• check whether there is
an internet connection on
your smartphone

• check whether the phone
settings have elephant
notifications permitted

21

I forgot my password.
How to reset password?

• launch the elephant app
and select login option.
Click “reset password” and
enter your email address.
Then, check your email
box and click the link to
set a new password

What should I do if I want to
go away for longer (3 weeks)
and I want elephant door™ to
protect my home?

• due to safety reasons, we
recommend that someone
looks after your home
when you are away. That
person can charge the
device during their visit to
ensure further protection
of your home. Remember
to add the above person
as an “additional user”
when you are away so
that they can activate and
deactivate the detection
mode in the device. In
order for your home to
be safe when you are
away, go over the tips of
Elephant Safety Academy
www.elephantalarms.
com/safetyacademy

The battery does not last
long (below 2 weeks of
operation):

• make sure you have
charged it completely
– recharging a strongly
discharged battery may
last up to 8 hours

• check on another device
whether your charging
cable charges the battery
properly

The battery in the device is
not charging:

• check on another device
whether your charging
cable charges the battery
properly

• use another micro USB
cable and check if the
device is charging. When
charging, LED blinks with
white light

22

How to use the device

Before you begin using
the elephant door™, ple­ase read carefully the
information contained in
this manual and follow
all the guidelines. Keep
this manual for future
reference.

Battery notice

The device comes with
an integrated lithium po­lymer battery. The batte­ry may be hazardous and
cause serious property
and bodily damage, or
even death. The User ac­cepts the responsibility
for operating the battery.
In addition, the User is
responsible for any im­proper use of the battery
(while charging, dischar­ging, storing, etc.), and
for any damage caused
by such improper use
of the battery. If there
is electrolyte leakage,

avoid contact with the
skin and eyes. In case
of contact with the skin,
wash hands immediately
with plenty of soap and
water. In case of contact
with eyes, rinse them with
plenty of cold water and
consult a doctor immedia­tely. If you notice unusual
smell or see smoke while
charging, disconnect the
device from the charger
without delay. To prevent
electrolyte leakage: do
not expose the battery to
major shocks or vibration,
and do not immerse it
in liquids. Do not open,
do not deform and do
not attempt to repair the
battery. Do not expose
the battery to high tem­peratures or fire. Do not
touch the contacts of
the battery, and do not
put them in touch with
electrical conductors,

e.g. metal objects. Do not
saw and do not damage
the battery. Never disas­semble the battery. If the
battery gets damaged or
ruptured, use rubber glo­ves to collect the parts.
Avoid inhaling the odours
that may appear. Do not
throw the battery in a bin.
Follow the applicable
rules and regulations to
dispose of the battery. For
more information, please
contact your local ho­usehold waste recycling
centre. A dead, unused
or damaged battery must
be stored in places that
are specially designated
for this purpose. Protect
the product from water
and moisture. To reduce
the risk of fire or electric
shock, protect the pro­duct from exposure to rain
and/or any other types of
moisture.

23

Charging the battery

Do not connect the Pro­duct to other electrical
devices. The Micro USB
output is designed only
for charging the device
battery and for updating
the device software in
case the Manufacturer
oers an updated so­ftware version. Charging
the device with other
cable than the one provi­ded by the Manufacturer
is not recommended. If
the Product is damaged
as a result of charging
the battery with a Micro
USB cable other than
that provided by the Ma­nufacturer, the User will
be fully liable for such da­mage. Do not touch the
device with wet hands
during charging. When
the cable is overheating
or gets damaged, and
when the device is expo­sed to rain or other liquid,
disconnect the device
from charging.
NOTE: When being char­ged, the device does not

detect vibrations or door
opening, and it does not
connect with the Wi-Fi
and your smartphone.
The device connected
for charging does not
provide protection and
must not be used for this
purpose.

Using the device

This device is intended
for use indoors in house­holds and oces. It is
not fit for use outdoors
and in industrial environ­ments. The Product is
intended for operation in
the temperature ranging
from +5°C to +35°C and
in the humidity range
of 20% to 60%. The
Product is intended for
use on exterior single or
double doors only. The
Manufacturer does not
guarantee that the devi­ce will operate properly
on other types of doors,
including in particular
on sliding, revolving and
up-and-over doors. The
device must be cleaned

with a dry anti-static
cloth. Do not clean the
device with water and/or
chemicals. Do not open
the device and do not
interfere in the inside of
the device in any way.
There are no compo­nents inside the device
that could be repaired
by the User. Opening the
device may create a he­alth hazard. The device
may only be opened by
the Manufacturer’s dedi­cated support team. Do
not throw, kick, hit, clasp,
crush, break, smash, bite
or swallow the Product
and any of its parts.
Do not throw the device
in a bin. The Product
houses a lithium polymer
battery and other elec­tronic components that
need to be stored in pla­ces designated for this
purpose.

Information about
radio waves

The operating frequency
range of the device is:

24

2.4 GHz - 2.5 GHz.

The maximum power of
the radio frequency in
the device operating fre­quency range is:

58 mW.

Proper disposal of the de­vice (waste electrical and
electronic equipment)

This sign featured
on the device, on
the packaging and

in the attached
documentation indicates
that the device, including
its accessories (e.g. the
charger and USB cable),
must not be disposed
of with other household
waste at the end of its
working life. The device
and its accessories must
then be separated from
other wastes and trans­ferred to an approved
electric and electronic
waste equipment dispo­sal and recycling unit. For
more information con­cerning the disposal and
recycling of the device,
please consult your city/

town hall or municipality,
specialist household wa­ste collection points, or
the shop where you pur­chased the device. Failu­re to comply with these
instructions may have a
negative impact on the
natural environment and
human health. For this
reason, controlled waste
disposal, aware and re­sponsible recycling, and
future reuse of the mate­rials are required.

Proper disposal of the bat­tery housed in the device.

The Product co­mes with a lithium
polymer battery.

This sign featured
on the battery, in this
User’s Manual or on the
packaging indicates that
the battery that comes
with the device must not
be disposed of with other
household waste at the
end of its working life.
The battery must then
be separated from other

wastes and transferred to
an appropriate waste bat­tery collection point run­ning an organised waste
battery collection system
and operating locally free
of charge. Otherwise the
battery could harm hu­man health or the natural
environment we must
protect.

Other risks

Do not put the device
close to electronic equ­ipment, especially PCs,
hard drives and smart­phones. The device ho­uses a strong magnet that
may cause serious dama­ge. The device may be
hazardous for pacemaker
recipients. Extreme cau­tion is recommended. The
device has an integrated
alarm siren of high sound
intensity. Please exercise
caution when testing and
using the device. Prolon­ged close-range exposu­re of the auditory system
to the device may lead

Elephant Sp. zo. o.

ul. Heweliusza 18,
60-281 Poznan, Poland
e-mail: [email protected]
www: elephantalarms.com
Tax ID: PL 7831740648

to discomfort or even to
permanent hearing impa­irment. The device comes
with an in-built RGB LED.
The LED lights up and
blinks in various colours,
depending on the status
of the device. Individuals
sensitive to light and/or
suering from epilepsy
must exercise caution
when testing and using
the device.

Declaration of conformi­ty with European Union
directives

Elephant Sp. z o.o. declares
that the elephant door™
and all its components
comply with the following
directives:
a) 2014/53/EU (RED),
b) 2014/35/EU,
c) 2014/30/EU (EMC),
d) 2012/19/EU (WEEE),
e) 2011/65/EU (RoHS),
f) 2009/125/EC (ErP);
g) 2006/66/EC.
The full wording of the EU
Declaration of Conformity
is available on the follo-

wing website:

www.elephantalarms.com

The technical documenta­tion required for conformity
assessment is available at
the following address:

The device has been ma­nufactured for use within
the European Union. The
Manufacturer does not
guarantee compliance
with any standards and
regulations in force outsi­de the European Union.

elephant door™

Smart security system

Producer

Elephant Sp. z o.o.
Made in EU
Product Code: ED1.0
©2015 Elephant Sp. z o.o.
All rights reserved.

App Store and iOS are tra-

demarks of Apple Inc. regi­stered in the U.S. and other
countries. Android

TM

a tra-

demark of Google Inc.

Have a safe day!

Any questions?

Go to elephantalarms.com