ElectSys Emerald ICE User Manual
This manual is provided to you by ElectSys; a certified dealer that installs
and supports Tadiran systems. Call us at 717-665-2141
or visit www.electsys.biz
TM
Emerald ICE
Digital Key
Telephone System
Flash Voicemail User Guide
The information contained in this document is proprietary and is subject to all
relevant copyright, patent and other laws protecting intellectual property, as well as
any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as
the “Manufacturer”) rights in the aforesaid information. Neither this document nor
the information contained herein may be published, reproduced or disclosed to third
parties, in whole or in part, without the express, prior, written permission of the
Manufacturer. In addition, any use of this document or the information contained
herein for any purposes other than those for which it was disclosed is strictly
forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make
changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable.
However, no responsibility is assumed by the Manufacturer for the use there of nor
for the rights of third parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the
Manufacturerʹs product(s) are for informational purposes only and are not
warranties of future performance either express or implied. The Manufacturerʹs
standard limited warranty, stated in its sales contract or order confirmation form, is
the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is
granted nor liability assumed in relation thereto unless specifically undertaken in the
Manufacturerʹs sales contract or order confirmation. Information contained herein is
periodically updated and changes will be incorporated into subsequent editions. If
you have encountered an error, please notify the Manufacturer. All specifications are
subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
Record of Revisions
Catalogue Number
Release Date Supercedes Comments
Initial Release August 12, 2003
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Record of Revisions
ROR
Table of Contents
1 Introduction ........................................................................................................................ 1-1
Capabilities ............................................................................................................................. 1-2
Document Overview ............................................................................................................. 1-3
Document Conventions ........................................................................................................ 1-4
Applicable Documents.......................................................................................................... 1-4
2 Learning the System..........................................................................................................2-1
The * Key................................................................................................................................. 2-1
The # Key................................................................................................................................. 2-2
Interrupting the Prompts - Dial Ahead Function.............................................................. 2-2
How to Use this Guide.......................................................................................................... 2-2
3 Getting Started ................................................................................................................... 3-1
Accessing Your Mailbox ....................................................................................................... 3-1
Disconnecting from the System ........................................................................................... 3-1
4 Basic Operations................................................................................................................. 4-1
Reviewing Your Messages.................................................................................................... 4-1
Playback Controls.................................................................................................................. 4-2
Options while Reviewing ..................................................................................................... 4-2
Skip a Message ....................................................................................................................... 4-3
Cancel Play of Messages....................................................................................................... 4-3
Replay a Message................................................................................................................... 4-3
Save a Message....................................................................................................................... 4-3
Delete a Message.................................................................................................................... 4-4
Reply to a Message ................................................................................................................ 4-4
Send a Call Directly to Voice Mail....................................................................................... 4-4
5 Message Information......................................................................................................... 5-1
Send a Copy to Someone Else.............................................................................................. 5-1
Sending a Message ................................................................................................................ 5-2
To send a message:................................................................................................................ 5-2
6 Additional Operations ...................................................................................................... 6-1
Changing Your Mailbox Greeting....................................................................................... 6-1
What is a Good Mailbox Greeting? ..................................................................................... 6-1
Reviewing Your Greeting..................................................................................................... 6-2
Deleting Your Greeting......................................................................................................... 6-2
Recording Your Name ..........................................................................................................6-3
Temporary Greeting..............................................................................................................6-3
Review Your Temporary Greeting...................................................................................... 6-4
Delete Your Temporary Greeting........................................................................................ 6-4
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Table of Contents
TOC
7 Passwords ............................................................................................................................ 7-1
Outcall Notification ............................................................................................................... 7-1
Turn Outcall On/Off.............................................................................................................. 7-2
TOC
Table of Contents Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
List of Tables
Table 1. Document Conventions ............................................................................................1-4
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide LIST OF FIGURES
LOT
IInnttrroodduuccttiioonn
11
The Emerald ICE Voice Flash Voice Mail is a powerful, compact voice processing
system that uses state-of-the-art Digital Signal Processing hardware and software,
interfaced with the Emerald ICE compact communications platform.
All voice processing uses digital voice processing chips for the utmost in voice clarity
and reliability.
This compact, high-performance, solid-state voice processing system has been
designed to provide today’s business with a feature-rich system enabling small
companies to project the image of a much larger company. Since a large majority of
all telephone transactions require only one-way communications, the voice mail
function contributes to streamlining business communications.
The purpose of this manual is to provide instructions for programming using the
System Administrator’s Mailbox.
Programming is performed through either a series of easy-to-follow menus accessed
from HyperTerminal on a PC or by the System Administrator’s Mailbox. Refer to the
Emerald ICE Flash Voice Mail Installation Manual for instructions on the programming
performed on a PC.
Introduction
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide 1-1
1
Capabilities
The basic system includes the ability to:
Send messages in telephone answering and voice mail mode.
Send copies of messages.
Send messages to multiple destinations.
Obtain a summary count of messages waiting for review.
Delete, reply, save, or skip a message.
Receive message information indicating the date, time, and sender information, if
available.
Change recorded name, personal greeting, and password.
In addition, the system provides:
Playback controls when sending or reviewing messages.
Introduction
1
A temporary greeting.
In order to simplify message storage, two queues are used. The new message queue
stores all messages which have not been reviewed by the subscriber. The saved
message queue is used to store already reviewed messages for future action.
As messages are recorded, they need to be stored in such a way that they can be
retrieved efficiently. The system stores messages in mailboxes.
Users, or subscribers, are assigned mailbox numbers for
their private use. Each mailbox is protected by a user-defined password. Thus,
subscribers are the only ones who can retrieve messages left in their mailboxes.
More than one person can use the system at the same time. Each port allows one
user access to the system. A port is a path to the system. For example, up to eight
users could be recording or reviewing messages at the same time with an eight-port
system. Since not all users would be accessing the system at the same time, many
users can be supported. User commands are just one digit long. They do not have to
be memorized since the system is constantly prompting users about what to do.
By using a Touch Tone® phone, you can receive or send messages from any location
through your voice mailbox. If you are busy in your office or away on a business
trip, customers, vendors, or other employees can leave you detailed messages in
your voice mailbox. Since the mailbox is password-protected, these messages are
completely confidential.
1-2 Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
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