Electrolux Neptune User Manual

MAYTAG NEPTUNE

TL WASHER

MAYTAG NEPTUNE

TL WASHER

FAV-2

Safety Instructions ................................................. 1-2

Operating Instructions...............................................3

Control Panel............................................................. 4

Set Your Own Cycle...............................................5-6

Rinse or Spin Only..................................................7-8

Favorites..................................................................9-11

Cycle Library .......................................................11-12

Stain Brain ..................................................................12

Using Help............................................................13-16

Detergent Use...........................................................17

Features.................................................................17-18

Care & Cleaning................................................ 19-20

Tr oubleshooting..................................................21-22

Operating Sounds ................................................... 23

Questions and Answers......................................... 24

Warranty................................................................... 25

Guide de Utilisation et d’entretien..................... 26

Guía de Uso y Cuidado......................................... 53

Pour obtenir un affichage en français ou en espagnol, appuyer sur la touche Help (Aide),puis sur la zone (Sélection des préférences) et sélectionner la langue de votre choix.

Para cambiar el idioma de la pantalla a español o francés, oprima la tecla Help (Ayuda),oprima Select Preferences (Seleccionar Preferencias) y seleccione el idioma preferido.

GUIDE

USE & CARE

GUIDE

TABLE OF CONTENTS

1. Read all instructions before using the appliance.

2. As with any equipment using electricity and having moving parts, there are potential hazards.To use this appliance safely, the operator should become familiar with the instructions for operation of the appliance and always exercise care when using it.

3. Do not install or store this appliance where it will be exposed to the weather.

4. Install and level washer on a floor that can support the weight.

5. This appliance must be properly grounded. Never plug the appliance cord into a receptacle which is not grounded adequately and in accordance with local and national codes. See installation instructions for grounding this appliance.

6. To avoid the possibility of fire or explosion: a. Do not wash items that have been previously cleaned in, washed in,

soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable or explosive substances as they give off vapors that could ignite or explode. Hand wash and line dry any items containing these substances.

Any material on which you have used a cleaning solvent, or which is saturated with flammable liquids or solids, should not be placed in the washer until all traces of these liquids or solids and their fumes have been removed.

These items include acetone, denatured alcohol, gasoline, kerosene, some liquid household cleaners, some spot removers, turpentine, waxes and wax removers.

Welcome

Welcome and congratulations on your purchase of a Maytag Neptune®TL washer! Your complete satisfaction is very important to us. For best results, we suggest reading this material to help acquaint you with proper operating and maintenance procedures.

Should you need assistance in the future, it is helpful to:

1) Have complete model and serial

number identification of your washer. This is located on a data plate on the back right side of the control panel.

Date of Purchase __________________ Model Number ____________________ Serial Number ____________________

2) IMPORTANT:Keep this guide and

the sales receipt in a safe place for future reference. Proof of original purchase date is needed for warranty service.

If you have questions call:

Maytag Customer Assistance 1-888-462-9824 USA and CANADA (Mon.–Fri., 8am–8pm Eastern Time) Internet: http://www.maytag.com

U.S.A. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080

NOTE: In our continuing effort to improve the quality of our appliances, it may be necessary to make changes to the appliance without revising this guide.

For service and warranty information, see page 25.

IMPORTANT SAFETY INSTRUCTIONS

read before operating your washer

WARNING – Hazards or unsafe practices which COULD result in severe personal injury or death.

RECOGNIZE SAFETY SYMBOLS, WORDS, LABELS

WARNING

CAUTION

To r educe the risk of fire, explosion, electric shock property damage or injury to persons when using your appliance, follow basic precautions, including the following:

WARNING

WHAT YOU NEED TO KNOW ABOUT SAFETY INSTRUCTIONS

Warning and Important Safety Instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. Common sense, caution, and care must be exercised when installing, maintaining or operating appliance.

Always contact your dealer, distributor, service agent, or manufacturer about problems or conditions you do not understand.

CAUTION – Hazards or unsafe practices which COULD result in minor personal injury.

b. Do not add gasoline, dry-cleaning solvents, or other

flammable or explosive substances to the wash water.These substances give off vapors that could ignite or explode.

c. Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes.This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

d. Do not wash or dry items that are soiled with

vegetable or cooking oil.These items may contain some oil after laundering. Due to the remaining oil, the fabric may smoke or catch fire by itself.

7. Do not reach into the appliance if the tub or tumblers are moving.

8. Do not allow children or pets to play on, in, or in front of the appliance. Close supervision is necessary when the appliance is used near children and pets.

9. Do not tamper with controls.

10. Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in published user-repair instructions that you understand and have the skills to carry out.

11. Unplug power supply cord before attempting to service your washer. Service is to be done only by qualified service personnel.

12. Keep all laundry aids such as detergents, bleach, etc., out of the reach of children, preferably in a locked cabinet. Use laundry aids only as directed by the manufacturer. Observe all warnings on container labels.

13. Keep the area around and underneath washer free from the accumulation of combustible materials, such as lint, paper, rags, gasoline, and all other flammable vapors and liquids.

14. Do not use chlorine bleach and ammonia or acids (such as vinegar or rust remover) in the same wash. Hazardous fumes can form.

15. Do not machine wash fiberglass materials. Small particles can stick to fabrics washed in following loads and cause skin irritation.

16. For flame resistant finishes - follow garment manufacturer's instructions carefully. Improper laundering could remove the finish.

17. Before the appliance is removed from service or discarded, remove the lid to the washing compartment.

18. Inlet hoses are subject to damage and deterioration over time. Check the hoses periodically for bulges, kinks, cuts, wear or leaks and replace them every five years.

AVE

HESEINSTRUCTIONS

STATUS DISPLAY

After pressing Start, this display will show the estimated time remaining in the cycle. The estimated time may fluctuate to better indicate the wash time left in the cycle.

Lid Locked – Displays whenever the lid of the clothes washer is locked. The lid can be unlocked by pressing the Start/Pause touchpad to stop the washer.

WATER USE

The amount of water used will vary with each load.The Maytag Neptune®TL clothes washer uses an adaptive fill to provide the appropriate amount of water for efficient cleaning performance and conservation of water and energy. Fill time will vary depending on water pressure.

ESTIMATED TIME DISPLAY

OPERATING INSTRUCTIONS

• Put dry, unfolded clothes loosely in the tub, up to the top row of holes for a maximum load. Do not pack down the load.

•Overloading may reduce washing efficiency, cause excess wear and possibly cause creasing or wrinkling of the load.

•Wash delicate items such as bras, hosiery and other

lingerie in the “delicates” or “hand wash” cycle with similar lightweight items.

• When washing smaller, bulky items that do not fill the tub completely such as a rug, one pillow,stuffed toys or one or two sweaters, a few towels should be added for improved tumbling and spin performance.

• DO NOT overload the washer when washing large, bulky items such as comforters, blankets or mattress pads. Items should fit loosely in the tub, below the top row of holes. Use the “bulky items” cycle for these loads. The “bulky items” cycle can be

accessed by touching “cycle library” on the Home screen or use the Cycle Library option pad.

•When washing heavily soiled loads, it is very important to avoid overloading the washer to assure good cleaning results.

•To load a forgotten item, press the Start/Pause touchpad, wait for the Locked light to go out, add the item, close the lid and press the Start/Pause touchpad. After a pause of up to one minute, the cycle will resume.

•Close lid carefully to avoid slamming

NOTE:

• To assure that your additional items get clean, do

not wait more than five minutes after the cycle has started to add the item.

For detailed information on sorting, pretreating stains, etc., see the enclosed Laundering Tips booklet.

LOAD THE CLOTHES WASHER

est. time:

your cycle

main wash lid locked

warm wash

cold rinse

medium soil

14 min. wash

cotton fabrics

OPTIONS

max extract spin

medium cycle chime

Auto Temp ON

save as a favorite

CONTROL PANEL

Touchscreen - An interactive display that responds with the touch of a finger.

Note: Exposure of the touchscreen to direct sunlight is not recommended.

Favorites - Quick access to your named cycles.

Start/Pause - Press this pad to start a cycle. Once started, pressing this pad will pause the washer at any point in the cycle.

Help - Quick access to Fabric Care Symbols, Before You Call, Laundry Hints, Operating Tips, Lock Out Feature and Select Preferences.

Back - Ta kes you to the previous screen.

Home - Ta kes you immediately to the first screen.

Off - Stops the washer and the turns off the display.

Special Note: Press Back for previous touchscreen.

Stain Brain -

Detailed steps to treat over 60 of the most common stains.

Cycle Library - Use to quickly select and start preprogrammed wash cycles. Cycles are listed in alphabetical order.

Home

cycle

library

stain brain

favorite

cycles

set your

own cycle

Home Screen – Touch “set your own cycle” on the Home screen.

Wash/Rinse Temperature –

Select the appropriate wash/rinse temperature.

If there are no words on the touchscreen, open the lid, touch any pad (except off), or touch the screen to “wake” the controls.

SET YOUR OWN CYCLE

Step 1

Step 3

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

hot wash

cold rinse

Wash/Rinse Temperature

cold wash cold rinse

warm wash warm rinse

tap cold wash

cold rinse

warm wash

cold rinse

“cottons” – For most normally soiled items including cottons, sheets, linens, underwear and t-shirts.

“sturdy” – For sturdy, color-fast and heavily soiled items.

“wrinkle free” – For dress shirts/pants, wrinkle free clothing, poly/cotton

blend clothing and jeans.

“delicates” – For dress shirts/blouses, nylons, sheer or lacy garments and lingerie.

“hand wash” – For items labeled hand wash.

“rinse or spin only cycles” – See pages 7-8.

“hot/cold” – Whites and heavily soiled color-fast items. “warm/warm” – Color-fast items.When warm rinse is selected, only the

final rinse will be warm.The other rinses will be cold to conserve energy.

“warm/cold” – Moderately soiled color-fast items;most wrinkle free items. “cold/cold” – Brightly colored, lightly soiled items; washable woolens. “tap cold/cold” – Uses cold water from the tap. Auto Temp will not heat

(see page 6).

IMPORTANT: The washer features an automatic temperature control to provide a

warm wash of approximately 105° F and cold wash of approximately 85° F.

NOTE:

• To minimize wrinkling of wrinkle free fabrics, select the “wrinkle free” fabrics setting. The “max extract” spin option is not recommended.

• Wash delicate items such as bras, hosiery and other lingerie in the

“delicates” or “hand wash” cycle with similar lightweight items.

Fabrics – Select the appropriate

fabric setting for the type of load. This will determine the tumble or tumble/pause pattern for the load.

Step 2

sturdy

Fabrics

wrinkle free

hand wash

cottons

delicates

rinse or spin

only cycles

Review Screen – This screen reviews

your selections before starting the washer. You may press Start/Pause to begin washing or press a displayed choice to change previous selections.

Options Screen – The option choices turn the options on or off. Some option choices show an additional screen with multiple choices. When the desired selections are made, touch “continue” to see the review screen once again.

If you are satisfied with the selections, press the Start/Pause pad to begin the cycle.

Step 5

Step 6

Step 7

cotton

fabrics

Press "Start/Pause" or

change your selections below.

warm wash

cold rinse

medium soil

14 min. wash

OPTIONS

max extract spin

medium cycle chime

Auto Temp ON

save as a favorite

medium end of

cycle chime max extract

spin

Options

continue

extra rinse

on off

presoak

on off

Auto Temp

on off

remind chime

on off

delay wash

on off

Special Note: Press Back for previous touchscreen.

“extra rinse” – An additional rinse at the end of the cycle to more

completely remove laundry additives and perfumes. “end of cycle chime” – Touch “loud”, “medium”, “soft” or “off” to

set the volume level of the end of cycle chime. Touch “continue” to accept the selected volume setting.

“presoak” – Adds 12 minutes of mostly soaking with minimal tumbling at the start of the wash cycle. Can be selected with any cycle.

“spin” – This allows the proper spin speed selection for specific loads. “max extract” should be selected for towels and bedding. Select “medium” for

khakis, jeans, dress shirts and other permanent press or wrinkle free items. Select “high (flat dry)” for underwear, t-shirts and sturdy cottons or for items that will be laid to dry and select “low (hang dry)” for delicate items needing a slow spin speed because of fabric and construction and for hang dry items.

“Auto Temp” – Uses an internal heater to provide the best water temperature and wash results. The cycle time may be extended while the washer heats the water. While heating, the washer will not tumble.

“delay wash” – Allows the start of any cycle to be delayed for up to 12 hours.Touch the up or down arrow under hour and minutes to set the time.

“remind chime” – When on, the washer will chime at the end of the cycle every 5 minutes for 2 hours or until the lid is opened.

Soil Level/Wash Time – Select the appropriate soil level/wash time.

Step 4

heavy soil

19 min. wash

light soil

9 min. wash

medium soil

14 min. wash

stain treat

24 min. wash

freshen

4 min. wash

Soil Level/Wash Time

“stain treat” – Use for cleaning ground-in, stubborn soils and stains. “heavy soil” – Use for cleaning heavily soiled loads. “medium soil” – Use for cleaning moderately soiled loads.This setting will

be appropriate for most loads.

“light soil” – Use for cleaning lightly soiled loads. “freshen” – The freshen setting offers a quick cycle time. Suggested uses

include freshening newly purchased clothes or clothing that has been packed away.

NOTE:

• To minimize wrinkling of wrinkle free fabrics, select the “medium” spin

selection.

RINSE OR SPIN ONLY

Rinse or Spin Only offers the ability to choose a rinse and spin only cycle or a spin only cycle.

Touch “set your own cycle” on the Home screen.

Step 1

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

Select “rinse or spin only cycles”. These settings allow you to choose from the following:

• “warm rinse & spin”

• “cold rinse & spin”

• “custom rinse & spin”

• “spin”

• “custom spin”

Step 2

warm

rinse & spin

cold

rinse & spin

custom

rinse & spin

spin

custom

spin

More Cycles

This screen reviews the preset selection for a “warm rinse & spin”. Press Start/Pause to begin rinsing or press a displayed choice to change a selection.

Press "Start/Pause" or

change selections below.

warm rinse

temperature

1 rinse

medium end of

cycle chime

max extract

spin

WARM RINSE & SPIN

This screen reviews the preset selection for a “cold rinse & spin”.Press Start/Pause to begin rinsing or press a displayed choice to change a selection.

Press "Start/Pause" or

change selections below.

cold rinse

temperature

1 rinse

medium end of

cycle chime

max extract

spin

COLD RINSE & SPIN

This screen reviews the preset selection for a “spin”.Press Start/Pause to begin spinning or press a displayed choice to change a selection.

Press "Start/Pause" or

change selections below.

medium end of

cycle chime

max extract

spin

SPIN

Touch “custom rinse & spin” on the More Cycles Screen.

Step 1

Select the appropriate rinse temperature. A warm rinse may feel better for those with arthritic hands but uses more energy than a cold rinse.

Step 2

CUSTOM RINSE & SPIN

warm

rinse & spin

cold

rinse & spin

custom

rinse & spin

spin

custom

spin

More Cycles

Select the number of rinses appropriate for the load.

Step 3

warm rinse

Rinse Temperature

cold rinse

one

Number of rinses

three

two

Select a spin speed appropriate for the load. This will determine how much moisture is removed from the load.

• “max extract”

• “high (flat dry)”

• “medium”

• “low (hang dry)” See page 6 for descriptions of the spin cycles.

Step 4

This screen reviews the selections for

“custom rinse & spin”.Press Start/Pause to begin rinsing or press

a displayed choice to change a selection.

Step 5

max

extract

Spin Speeds

medium

high

(flat dry)

low

(hang dry)

Press "Start/Pause" or

change selections below.

warm rinse

temperature

2 rinses

medium end of

cycle chime

max extract

spin

This screen reviews the selections for a “custom spin”.Press Start/ Pause to begin spinning or press a displayed choice to change a selection.

Step 3

Touch “custom spin” on the More Cycles Screen.

Step 1

Select a spin speed appropriate for the load. This will determine how much moisture is removed from the load.

Step 2

CUSTOM SPIN

max

extract

Spin Speeds

medium

high

(flat dry)

low

(hang dry)

warm

rinse & spin

cold

rinse & spin

custom

rinse & spin

spin

custom

spin

More Cycles

Press "Start/Pause" or

change selections below.

medium end of

cycle chime

max extract

spin

Special Note: Press Back for previous touchscreen.

FAVORITES

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

Favorites allows you to create, name and save up to 24 commonly used wash cycles. For a detailed description of the settings, see Set Your Own Cycle on pages 5 and 6.

“blue jeans” and “towels” favorite cycles have been programmed for you. To change these cycles for your preferences, see Edit a Favorite on page 10.

Touch “favorite cycles” on the Home screen or use the Favorites option pad.

CREATE A FAVORITE

Step 1

Step 3

Step 4

Step 5 Step 6

blue jeans towels

Favorites

create a

favorite

edit a

favorite

delete a

favorite

sturdy

Fabrics

wrinkle free

hand wash

cottons

delicates

hot wash

cold rinse

Wash/Rinse Temperature

cold wash cold rinse

warm wash warm rinse

tap cold wash

cold rinse

warm wash

cold rinse

cotton

fabrics

Press "continue" to name your

favorite or change selections below.

hot wash

cold rinse

medium soil

14 min. wash

OPTIONS

max extract spin

medium cycle chime

Auto Temp ON

continue

Step 7

heavy soil

19 min. wash

light soil

9 min. wash

medium soil

14 min. wash

stain treat

24 min. wash

freshen

4 min. wash

Soil Level/Wash Time

medium end of

cycle chime max extract

spin

Options

continue

extra rinse

on off

presoak

on off

Auto Temp

on off

remind chime

on off

delay wash

on off

Name the Favorite Cycle – Touch the corresponding letter and space combination to spell out your favorite cycle name, up to 12 characters. Press “save”.Your new Favorite Cycle will be displayed on the Favorites pages.

abcde f

vwx z&

klmn

clear

space

save

rstu

Step 9

Fabrics – Select the appropriate fabric setting.

Wash/Rinse Temperature – Select the appropriate wash/rinse temperature.

Soil Level/Wash Time – Select the appropriate soil level/wash time.

Review Screen – This screen reviews your cycle choices and allows you to choose Options to further customize your wash cycle. Press “options” if desired, or press “continue”.

Step 8

cotton

fabrics

Press "continue" to name your

favorite or change selections below.

hot wash

cold rinse

medium soil

14 min. wash

OPTIONS

max extract spin

medium cycle chime

Auto Temp ON

continue

If satisfied with your selections, press “continue” to name your favorite cycle.

blue jeans towels

Favorites

whites

create a

favorite

edit a

favorite

delete a

favorite

Touch “create a favorite”.

Step 2

Touch “favorite cycles” on the Home screen or use the Favorites option pad.

Touch

“edit a favorite”. Touch

the favorite cycle you want to edit.

“edit a favorite” allows you to change the settings of any favorite cycle. For a detailed description of the settings, see Set Your Own Cycle on pages 5 and 6.

Step 1

Step 2

Step 3

Step 4

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

EDIT A FAVORITE

blue jeans towels

Favorites

create a

favorite

edit a

favorite

delete a

favorite

cotton

fabrics

Press "continue" to name your

favorite or change selections below.

hot wash

cold rinse

medium soil

14 min. wash

OPTIONS

max extract spin

medium cycle chime

Auto Temp ON

continue

If the current favorite cycle name still applies, touch “save”. If you prefer a new name, touch “clear”, type in the new name and touch “save”. Use the arrow at the top of the screen to backspace.

abcde f

vwx z&

klmn

clear

space

save

rstu

The review screen for that specific cycle will be displayed. Make changes by touching the appropriate area. Press “continue”.

DELETE A FAVORITE

Touch “favorite cycles” on the Home screen or use the Favorites option pad.

Touch

“delete a favorite”. Touch

the favorite cycle you want to delete. If the favorite cycle you want to delete is on another page, touch the arrow in the upper corner until you see the favorite cycle you want to delete.

Step 1

Step 2

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

blue jeans towels

dress shirts

Favorites

create a

favorite

edit a

favorite

delete a

favorite

whites

blankets

sweaters

A pop-up window will appear to verify that you want to delete a favorite cycle. If you are sure you want to delete a cycle, press “Yes”.Once the favorite cycle is deleted, the other favorites will move up one position.

Step 3

blue jeans towels

Select a favorite to delete

return without

making changes

Special Note: Press Back for previous touchscreen.

Are you sure you want to delete "blue jeans"?

Yes No

FAVORITES

MOVE A FAVORITE

Touch “favorite cycles” on the Home screen or use the Favorites option pad.

Touch

“edit a favorite”.

Step 1

Step 2

Step 3

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

blue jeans towels

dress shirts

Favorites

create a

favorite

edit a

favorite

delete a

favorite

whites

blankets

sweaters

whites

blankets

sweaters

towels

dress shirts

blue jeans

Select favorite to edit

move favorite

to first page

return without

making changes

khakis

Select favorite to edit

move favorite

to first page

return without

making changes

Touch the area entitled “move favorite to first page”. Using the arrow at the top, scroll through the pages until you get to the favorite you would like to move to the first page. Touch that favorite cycle.

Step 4

Now the favorite cycle will appear in the upper left position of the touchscreen.The other favorite cycles move back one position with the sixth favorite cycle moving to the next page.

khakis

towels

return without

making changes

dress shirts

blue jeans

whites blankets

move favorite

to first page

Select a favorite to

move to the top of the first page

sweaters

Select a favorite to

move to the top of the first page

move favorite

to first page

return without

making changes

CYCLE LIBRARY

Use the “cycle library” to quickly select and start preset wash cycles.

Touch “cycle library” from the Home screen or use the Cycle Library option pad.

Select the desired cycle from the alphabetical listing.

Step 1

Step 2

bright colors bulky items

colors

Cycle Library 1 of 3

delicates

diapers

dress pants

dress shirts

Enviro Plus

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

NOTE:

• Use the arrows at the top of the screen to move back or forward through the list.

To automatically set the washer to run the appropriate cycle for the selected stain, touch “set washer for this stain”.

Review Screen - This screen reviews the selections made by the “stain brain” before starting the washer. Some settings may need to be adjusted depending on the garment/fabric being washed. Follow garment care instructions as appropriate. Press Start/Pause to begin washing, or press a displayed choice to change selections.

Step 4

Step 5

Baby Formula

1. Pre-treat the stain.

2. Soak in warm water for 1/2 hour.

3. Launder with appropriate bleach and hottest water safe for the fabric and color.

4. Select the stain treat wash time.

5. If a greasy-looking stain remains, re-launder.

set washer for this stain

cotton

fabrics

Press "Start/Pause" or

change selections below.

warm wash

cold rinse

stain treat

24 min. wash

OPTIONS

max extract spin

medium cycle chime

extra rinse ON

presoak ON

Auto Temp ON

save as a favorite

The “stain brain” provides detailed steps to treat over 60 of the most common stains. The “stain brain” also offers the user the option of automatically setting the washer cycle for the particular stain.

Touch “stain brain” on the Home screen or use the Stain Brain option pad.

Select the first letter of the stain.

Step 1

Step 2

Step 3

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

beverages

"B" Stains

butter

baby formula

blood

abcde f

vwx z

klmn

unknown

stains

rstu

Touch first letter of stain

Select the appropriate stain listing.

NOTE:

• Use the arrows at the top of the screen to scroll from letter to letter.

STAIN BRAIN

The review screen for the selected cycle will be displayed. Any of the settings can be changed as needed.

Step 3

Press Start/Pause to begin the cycle.

Step 4

wrinkle free

fabrics

Press "Start/Pause" or

change your selections below.

cold wash cold rinse

medium soil

14 min. wash

OPTIONS

medium spin

medium cycle chime

Auto Temp ON

save as a favorite

NOTE:

• The original Cycle Library cycle settings will remain the same. To save the new settings, select “save as a favorite” on the review screen.

USING HELP

Touch the Help option pad.

Select

“before you call”.

Step 1

Step 2

Step 3

won't fill

Before You Call

washer won't

spin & drain

To answer questions or request service,

call PriorityOne at 1-888-462-9824

washer stops

won't tumble

too noisy

leaks water

BEFORE YOU CALL

Here you will see headings for common trouble-shooting topics.Touch one of the displayed areas to see specific information.Touch the arrows at the top of the screen to move forward or back through the topics. For more detailed information see Troubleshooting on pages 21-22, or call 1-888-462-9824 for further assistance.

If you would like to see the other topics, press the

Back

touchpad to get back to the main topics.

Step 4

Too Noisy

• Your Maytag Neptune washer should be properly leveled.

• Weak floors can cause vibration and walking.

• Be sure the rubber feet are installed on the legs.

• Check that the leveling leg lock nuts are tight.

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

Most garments and fabrics carry fabric care symbols on the care label. The “fabric care symbols” feature lists the symbols and what they mean.

Touch the Help option pad.

Select

“fabric care

symbols”.

Step 1

Step 2

Step 3

normal

cold warm hot

wrinkle release

delicate

/gentle

Cycle

Wash Symbols

Temperature

wash

Fabric Care Symbols

tumble

dry

iron

bleach

dry

clean

To see other symbols, press Back.

Step 4

Select the symbol to be displayed.

FABRIC CARE SYMBOLS

The Help feature offers a variety of detailed information including “fabric care symbols”,“before you call”, “laundry hints”,“operating tips”,“lock out feature”

and “select preferences”.

This section of the use and care guide will demonstrate how to easily navigate to the main areas of the help topics. From there, you will easily be able to narrow your search for finding laundry information.

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

Special Note: Press Back for previous touchscreen.

dispeners

Operating Tips

control settings

unique sounds

control

panel

washer care

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

Touch the Help option pad.

“operating tips” provides information on

maximizing the touchscreen controls and use of your washer.

Step 1

OPERATING TIPS

Step 2

Select “operating tips” from the Help Screen.

Step 3

If you would like to see the other topics, press the Back touchpad to get back to the main topics.

Step 4

Touch the Help option pad.

Select

“laundry hints” from

the Help screen.

Step 1

Step 2

Step 4

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

LAUNDRY HINTS

Laundry Hints

water

temperature

dryer hints

washer

additives

cycles

detergents

washer

sorting

pre-treating

Step 3

color-safe bleach

Washer Additives

chlorine

bleach

starch

fabric

softener

bluing

Color-Safe Bleach

• Color-safe bleach should be added in with detergent at the beginning of the cycle for most benefit.

• Color-safe bleach can be used on most

items. It is most effective when used with a warm or hot water wash.

Here you will see the available topics. Touch the topics to see specific information.

Touch the sub-topic to see specific information.

If you would like to see the other topics, press the

Back touchpad to get back to the main

topics.

Step 5

Touch the Help option pad.

Touch

“select preferences”. “select preferences” allows you to select the volume of the touchscreen beeps, set the intensity of the screen display, activate the “auto start” and “screen saver” functions, and change the display language to English, French or Spanish.

Step 1

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

SELECT PREFERENCES

Special Note: Press Back for previous touchscreen.

Step 2

Select Preferences

change monitor

contrast

medium touch screen volume

cambiar a

español

change

to English

changer pour

le français

auto start

on off

screen saver

on off

USING HELP

To activate lock out

press here

Lock Out Feature

To lock out the controls, touch

the area below for three seconds.

LOCK OUT FEATURE

fabric care

symbols

Help Screen

laundry hints

lock out

feature

before

you call

operating tips

select

preferences

Touch the Help option pad.

The

“lock out feature” deactivates the

touchscreen and touchpads. Press and hold the “To activate lock out press here” section for three seconds. Use this feature for cleaning the control panel or to prevent unwanted use of the washer.

Step 1

Step 2

Select “lock out feature” from the Help Screen.

Step 3

If you would like to see the other topics, press the Back touchpad to get back to the main topics.

Step 5

To deactivate lock out

press here

Lock Out Feature

To unlock the controls, touch

the area below for three seconds.

To make the touchscreen and touchpads active again, press and hold the “To deactivate lock out press here” section for three seconds.

Step 4

Touch “loud”, “medium”, “soft” or “off” to set the volume level of the

touchscreen beeps. Touch “continue” to accept the selected volume setting.

This provides audible feedback upon

making selections on the touch screen.

loud

soft

medium

off

Touch Screen Volume

continue

Depending on the lighting in your home and other factors, you may want to adjust the intensity of your touchscreen. Touch the arrows to lighten or darken the display. Touch “continue” when finished.

Use the arrow keys to adjust

the contrast of the viewing screen.

default

continue

You have the ability to change the language between English, French and Spanish. You will always see the next screen in the selected language to make sure you want to change the language.

Are you sure you would like to change the language to French?

English to French

De l'anglais au français

Yes/Oui

No/Non

Souhaitez-vous vraiment sélectionner le français?

TOUCHSCREEN VOLUME

CHANGE MONITOR CONTRAST

CHANGE LANGUAGE

AUTO START

SCREEN SAVER

Special Note: Press Back for previous touchscreen.

If "Auto Start On" is chosen, the washer will

automatically start when the cycle is selected.

Once selected, it remains on until "Auto Start

Off" is selected.

Auto Start

Off

To disable the animated screen saver that

appears while a cycle is running, select

"Screen Saver Off".

Screen Saver

Off

When “Auto Start On” is chosen, the washer will automatically start without pressing the Start/Pause pad when the cycle is selected.

Selecting

“Screen Saver On” activates the animated screen

saver that appears when a cycle is running. To disable the screen saver, select “Screen Saver Off”.

DETERGENT USE

FEATURES

Your Maytag Neptune®TL washer is designed to use either high efficiency (HE) detergents or regular detergents normally used with top-loading washers.

•For best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors which reduce or eliminate suds.When less suds are produced, the load tumbles more efficiently and cleaning results are maximized.

• When using regular detergent formulated for top-loading washers, it is important to pay close attention to the soil level of the load, load size, and water hardness**. To avoid

over-sudsing,reduce the amount of detergent used with soft water or with small or lightly soiled loads.

The Detergent Dispenser is located under the lid of the washer. There are two compartments in the dispenser, one for liquid detergent and liquid color-safe bleach, and one for powder detergent and powder color-safe bleach.

The dispenser will automatically dispense the detergent and color-safe bleach (if used) as the washer fills.

The washer has separate compartments for dispensing detergent and color-safe bleach, chlorine bleach and fabric softener. All laundry products can be added at once in their respective compartments before starting the washer.

The detergent dispenser MUST ALWAYS be in place before starting the washer.

* Brand names are trademarks of the respective manufacturers.

** To determine water hardness in your area, contact your local water utility or

State University Extension office in your area.

AUTOMATIC DISPENSERS

DETERGENT DISPENSER

NOTES:

• When using color-safe bleach, add it to the appropriate dispenser compartment (liquid or powder) with the detergent. Do not mix liquids and powders in the same compartment of the dispenser.

• Do not place detergent or softener bottle lids, caps or dispensers into the washtub. Damage to the load or washer may result.

CHLORINE BLEACH DISPENSER

The Chlorine Bleach Dispenser is located on the left side of the washer tub.To use the dispenser:

1. Add chlorine bleach to the bleach compartment. DO NOT exceed the MAX FILL line.The liquid chlorine bleach compartment will hold 1/3 of a cup.

2. Avoid splashing or over-filling the compartment.

Overfilling the compartment will not damage the load but will release the liquid chlorine bleach into the clothes washer too early to be effective.

3. The washer automatically dispenses bleach into the tub in the first rinse.This maximizes the effectiveness of the bleach.

4. The dispenser automatically dilutes liquid chlorine bleach before it reaches the wash load.

The Fabric Softener Dispenser is located on the right side of the washer tub.To use the dispenser:

1. Pour the recommended amount of liquid fabric softener into the softener compartment. For smaller loads use less than one cap full.

2. Fabric softener should be diluted with warm water until it reaches the MAX FILL line on the compartment.

Do not fill above the MAX FILL line. If the compartment is filled above the MAX FILL line, fabric softener will enter the clothes washer too early to be effective.

3. This compartment automatically releases liquid fabric softener at the proper time during the final rinse portion of the cycle.

*Brand names are trademarks of the respective manufacturers.

FABRIC SOFTENER DISPENSER

NOTES:

• Never pour undiluted liquid chlorine bleach directly onto the load or into the tub. It is a powerful chemical and can cause fabric damage, such as weakening of the fibers or color loss, if not used properly.

• If you prefer to use color-safe, non-chlorine bleach, add it to the appropriate detergent compartment. Do not pour color-safe bleach into the chlorine bleach dispenser.

NOTES:

• Use the softener compartment only for liquid fabric softeners.

• Do not use the Downy Ball* with this washer. It will not add fabric softener at the appropriate time and may damage the washer. Use the dispenser in the washer.

Turn off the water faucets after finishing the day’s washing. This will shut off the water supply to the clothes

washer and prevent the unlikely possibility of damage from escaping water.

Use a soft cloth to wipe up all detergent, bleach or other spills as they occur.

Clean the following as recommended: Control Panel – clean with a soft, damp cloth. Do not use

abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.

Cabinet – clean with soap and water.

The Detergent, Fabric Softener and Bleach dispensers may need to be cleaned periodically due to laundry additive buildup.

Detergent Dispenser:

1. Remove the dispenser by releasing the top end from the lid with a quarter or something similar.

2. Take the dispenser to a sink.

3. Wash thoroughly with plain water and soft brush if necessary.

4. Rinse and dry the dispenser.

5. Replace dispenser in washer lid by fitting the bottom in first, then snapping the top all the way in. Important: Make sure all three tabs on the dispenser bottom are securely fastened to the lid.

6. DO NOT clean the dispenser in the dishwasher.

Chlorine Bleach Dispenser:

The dispenser cover is not removable.

Wipe thoroughly with a clean, damp cloth or paper towel.

CARE AND CLEANING

CLEANING THE DISPENSERS

Fabric Softener Dispenser:

The rear portion of the fabric softener dispenser cover is removable for cleaning.

1. Grasp the rear portion of the cover and pull straight up.

2. Wash with hot, soapy water and a soft cloth. Rinse and dry thoroughly.

3. Wipe dispenser compartment with a dry paper towel to remove buildup. Follow with a clean, damp cloth or paper towel.

4. Replace dispenser cover.

5. DO NOT clean the dispenser cover in the dishwasher.

The interior of the washer should be cleaned periodically to remove dirt, soil, odor or bacteria residue that may remain in the washer as a result of washing clothes. We recommend taking the following steps every 60 to 120 days to clean and freshen your washer interior. The frequency with which the washer should be cleaned and freshened depends on factors such as usage, the amount of dirt, soil or bacteria being run through your washer, or the use of cold water.

To clean and freshen the washer interior:

1. Select Normal cycle, hot wash/cold rinse water temperature, heavy soil level and the max extract spin option.

CLEANING THE INTERIOR

2. Press Start/Pause and wait until the washer has stopped filling with water

When the washer has stopped filling with water:

1. Press Start/Pause and lift the lid.

2. Add 1/2 cup liquid chlorine bleach to the water in the tub.

3. Close the lid and press Start/Pause to restart the washer.

4. Allow the washer to complete the cycle.

NOTE:

• The dispenser MUST ALWAYS be in place before starting the washer.

Washers can be damaged if water is not removed from hoses and internal components before storage. Prepare the washer for storage as follows:

• Select the “cottons” cycle setting and add 1/3 cup of

bleach to the bleach dispenser without clothes in the tumbler. Run the clothes washer through a complete cycle.

•Turn the water faucets off and disconnect the inlet hoses.

• Disconnect the clothes washer from the electrical supply and leave the washer lid open to let air circulate inside the tub.

• If the washer has been stored in below-freezing temperatures, allow time for the water left over in the washer to thaw out prior to use. This may take several hours.

For information on long-term storage or storage of your washer during extreme cold temperatures,

call Maytag Customer Service toll-free at 1-888-462-9824.

U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.

STORING THE CLOTHES WASHER

• Use “max extract” spin speed option.

•Try using a high efficiency detergent to reduce sudsing.

• Load is too small. Very small loads (one or two items) may not be balanced and may not spin out completely.

• Load is too large. Very large loads may not spin out completely.

• Make sure hose connections are tight.

• Make sure end of drain hose is correctly inserted and secured to drain facility.

• If there is a drain restriction, call for service.

•Avoid overloading.

• Use high efficiency detergent to prevent over-sudsing.

• Check fuse or reset circuit breaker.

• Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.

• Open and close the lid, then push the Start/Pause touchpad. For your safety, washer will not tumble or spin unless the lid is closed.

• After pressing the Start/Pause touchpad, it may take up to 1 minute before the clothes washer begins to spin. The lid must lock before spin can be achieved.

• See “Tub is Completely Full of Suds” below.

• Plug cord into live electrical outlet.

• Check fuse or reset circuit breaker.

• Open and close the lid, then push the Start/Pause touchpad to start the clothes washer. For your safety, washer will not tumble or spin unless lid is closed.

• There may be a pause or soak period in the cycle. Wait briefly and it may start.

•Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.

• The washer is equipped with a lid switch failure detector. If the lid switch should malfunction, the detector will stop operation for your safety. Call for service.

• Run the clothes washer through another complete cycle using cold water and no detergent.

• Reduce detergent amount for that specific load size, soil level and water hardness.

• Use high efficiency or low sudsing detergent specially formulated for high efficiency washers.

• Turn both faucets on fully.

• Make sure temperature selection is correct.

• Make sure hoses are connected to correct faucets. Flush water lines.

• Check the home’s water heater. It should be set to deliver a minimum 120°F (49°C) hot water at the tap. Also check water heater capacity and recovery rate.

• Disconnect hoses and clean screens. Hose filter screens may be plugged.

• When warm rinse is selected, only the final rinse will be warm.The other rinses will be cold to conserve energy.

• As the washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.

TROUBLESHOOTING

For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see the enclosed Laundering Tips booklet.

Fills with the Wrong Temperature Water

Tub is Completely Full of Suds

Stops

Won’t Spin or Drain

Leaks Water

Load is Too Wet at End of Cycle

CONTINUED

CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE®TL CLOTHES WASHER...

• Be sure the lid is closed.

• Plug cord into a live electrical outlet.

• Check fuse or reset circuit breaker.

•Open and close the lid,then push the Start/Pause touchpad.

• Turn both faucets on fully.

• Straighten inlet hoses.

• Disconnect hoses and clean screens. Hose filter screens may be plugged.

• Check fuse or reset circuit breaker.

• Open and close the lid, then press the Start/Pause touchpad. For your safety, the clothes washer

will not tumble or spin unless the lid is closed.

• Some cycles are designed to tumble then pause. This is normal.

• Press the Start/Pause touchpad to stop the washer.

•It may take up to 2 minutes for the lid lock mechanism to disengage.

•A locked lid may not unlock during a power outage.

• Clothes washer should be leveled properly as outlined in installation instructions.

• Check that the leveling leg lock nuts are tightened.

• Be sure rubber feet are installed on leveling legs.

• Weak floors can cause vibration and walking.

• The load may be unbalanced.

•For information on normal operating sounds, see page 23.

• The contrast may need to be adjusted. Select the Help option pad then “select preferences”. Touch “change monitor contrast”. Using the arrows move the block to the left or right to improve the visual quality of the touchscreen.

• See Cleaning the Interior,page 19.

CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE®TL CLOTHES WASHER...

For further assistance, call Maytag Customer Service toll-free at 1-888-4-MAYTAG (1-888-462-9824).

U.S. customers using TTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.

Lid Locked Shut; Will Not Open

Freshening Your Washer

Is Noisy

Won’t Fill

Won’t Tumble

The Touchscreen is Fading

In an effort to better understand what is occurring with your Maytag Neptune®TL Washer, pop-up windows may appear. These windows are there to inform you of what is happening and what actions may need to be taken. Examples of these pop-up windows are below.

save as a favorite

est. time:

your cycle

main wash

lid unlocked

hot wash

cold rinse

stain treat

24 min. wash

cotton

fabrics

OPTIONS

max extract spin

end chime medium

Auto Temp ON

save as a favorite

hot wash

cold rinse

stain treat

24 min. wash

cotton

fabrics

OPTIONS

max extract spin

end chime medium

Auto Temp ON

Press "Start/Pause" or

change selections below.

save as a favorite

est. time:

your cycle

main wash

lid locked

hot wash

cold rinse

stain treat

24 min. wash

cotton

fabrics

OPTIONS

max extract spin

end chime medium

Auto Temp ON

The washer is checking the lid lock system and will unlock shortly. This is normal.

cycle

library

Home

stain brain

favorite

cycles

set your

own cycle

A power failure occured during the current cycle. Press "Start/Pause" to continue this cycle.

After you have read the message, touch “ok” and the pop up window will disappear.

POP-UP WINDOWS

The cycle is complete. The load may now be removed.

Excess suds were detected during recent cycles. Try using low sudsing or less detergent. See the help section on User's Guide for more information.

OPERATING SOUNDS

NORMAL OPERATING SOUNDS OF YOUR MAYTAG NEPTUNE®TL CLOTHES WASHER

High pitched sound during a spin

cycle.

The motor increases speed to spin the tub to remove moisture from the load.

On some cycles, the tumbling stops and the washer pauses during the cleaning process.

After reaching the maximum spin speed, the washer may reduce spin speed slightly for maximum performance.

The tumbler will begin to accelerate to speed, then slows back down and tumbles to redistribute the load more evenly when an unbalanced load occurs.

The Maytag Neptune

TL clothes washer uses a true adaptive fill and adds

more water during the wash cycle as it is needed.

Water flows through the dispensers to dilute and add bleach or fabric softener at the appropriate time.This will occur even if bleach and fabric softener are not used.

Before the washer starts to fill, it will make a clicking noise to lock the lid and do a quick drain.

“Whirring” sound followed by a pause,

repeated throughout the wash

cycle.

Clothes washer maintains a

slightly

reduced spin speed

after achieving a

higher spin speed.

The spin speed

slows down

dramatically

when it sounds like an

out-of-balance load.

Water is added after the washer has been tumbling

for a while.

Clicking/draining sounds when washer

is started.

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