Electrolux Affinity Service And Diagnostics

Affinity Front Load Washer

Service and Diagnostics

Teardown and Component Operation

Dispenser Drawer

Pull out the detergent drawer and push down on the “Push” tab.

Main Top

•

Remove the two screws on

the rear of the main top.

•

Slide back

Console

Remove the two screws, one

on each end, holding the
console to the top of the side

panels

Console

Remove the three
screws located
behind the dispenser
drawer

Console

Lift the three tabs on the top of
the console from the mounting
plate and roll the console
forward, while lifting up to
release the bottom tabs from

the front panel.

Top tabs

Bottom tabs

Electronic Control

Remove the five screws and disconnect wires

Pressure Switch

Disconnect pressure hose and
wires

Turn the pressure switch one
quarter turn and lift out

Vent Tube & Water Valve Grommet

To remove the vent tube,
water valve or dispenser first
the grommet located at the
upper right side at the back of
the washer needs to be
removed.

Release the 11 locking tabs
with a small screwdriver.

Vent Tube

Turn the vent tube counter
clockwise and pull back.

Push the tube forward and down

to release from rear hole.

Water Valve Removal

Disconnect the electrical and
remove the two screws located
on the upper side and lower
right side of the valve.

Water Valve

Bleach

Wash

Hot

Valve operation

Water Valve Operation

Bleach Valve

Wash Valve

Hot Valve

Wash & Hot Port to Dispenser

Bleach Port to Dispenser

Dispenser

During fill the wash valve
(cold) and the hot valve

are engaged depending

on what temperature
you select fill the main
dispenser and the ART
(Advanced Rinse
Technology)

Main Fill

Wash Valve

Hot Valve

Dispenser

During the bleach fill only the bleach

valve is energized filling the bleach

compartment.

Bleach Fill

Bleach Valve

Dispenser

During the fabric softener fill the
Bleach and Hot valve are energized

when the warm rinse is selected. The

Bleach and the Wash valves are
energized. As the water runs out
both ports the water streams meet
and colloid making a steady stream
into the fabric softener section.

Fabric Softener Fill

Wash
Valve

Bleach
Valve

Hot Valve

Dispenser Removal

Disconnect the outlet hose Disconnect the ART Hose

Dispenser Removal

Remove two screws at the rear
of the dispenser

Remove two screws at the
front of the dispenser behind

the drawer

Dispenser Removal

Release the (2) tabs, one on
each side, locking the housing

to the console mounting panel

Slide the housing back until
the tabs of the center cross
bar releases and the dispenser

drops down.

Rear Panel

Remove the 6 screws removing the

bottom one last

Access

•

Belt

•Motor

•

Motor control board

Loosen the 10 mm nut counter clockwise which
will release metal plate and decompress rubber

gasket

Heater & Thermistor

10 mm nut

Rubber Gasket Metal Plate

When putting heater back in place make

sure it is placed into the metal clip then
tighten down the 10 mm nut.

Heater Replacement

10 mm nut

Metal Clip

Belt & Pulley

Belt removal:

•

Just roll belt off pulley

*Note* Look at the position of the belt on the

motor shaft for proper placement

Pulley removal

•

Use a 6 mm allen turning the bolt counter

clockwise.

•

Work the pulley back and forth to remove off

spinner support shaft.

Motor

Remove rear panel

Disconnect wire & ground plug to the
motor

Remove four 5/16 screws located at the
front and rear of the motor. Slide motor
towards the front of the washer

Motor Control Board

To remove controller lift up

the top and disconnect

electrical connectors

Motor Control Board

Remove the Phillips screw located towards
the rear of the unit that secures the
controller

Motor Control Board

Lift the side of the housing up,

slide

the assembly to the rear to
disengage
the front tab and lift the

assembly

away from the washer base

*Note*

If the upper shock pin is

removed on the motor
controller side of the outer tube
it can make removal of the

controller easier

Light Switch

Remove electrical connections and press

side tabs and push forward

Door Bellows Spring

Remove the spring holding the door bellows
in place

Door Switch

1st Remove two
screws

2nd Slide switch to the left
and remove wires

Front Panel

Remove the eight screws that
hold the panel in place

Four screws on the bottom

Four screws on the top

Front Panel

Lift up and out

to disengage
the four nylon

pins, two on
each side.

Boot Removal

Disconnect the ART hose
Remove light (if equipped)

Place hand under bellows of

the boot and lift up

Boot Replacement

Align the point at the top of the boot with an alignment tab on the
outer tub at the top of the lip.

Boot Replacement

Align boot lip into the lip of the outer tub and work it on all the way

around

If needed use water or Windex for lubrication

Do not use liquid soap or fabric softener

Boot Replacement

Fold boot into the tub

Take boot spring and place it in the
groove at the top of the boot

Boot Replacement

At the 12:00 position hold spring in

place by wedging an object about ¾” in

diameter between boot and counter
weight or use a clamp

Boot Replacement

Pull spring taught in the groove to the 3:00 position wedging spring in
place or using a clamp and pull spring taught to the 7:00 position wedging
the spring in place or using a clamp. Then placing the spring in the groove

all the way around.

Counter Weight

Remove the five 7/16 bolts
holding the weight in place

.

Pump

Disconnect hose clamps from
sump and drain hose

Remove two screws holding

the pump to the base

Shocks

To remove shock remove the

pins.
Depress locking tab while pulling
pin to remove.

This procedure is much easier if

a deep 1/2",6 point socket (or
13 millimeter, 6 point) is used to
compress the locking tab of the

plastic pin.

Outer Tub & Spin Basket

Loosen clamp on the
inlet hose

Loosen clamp on the air
break

Outer Tub & Spin Basket

Remove shock pin from
outer tub and place out

of the way

Loosen sump clamp

Outer Tub & Spin Basket

3rd Remove

the support

springs

2nd Remove

dispenser

1st Remove

water valve

and vent

tube

Outer Tub & Spin Basket

Lift out outer tub and lay on
protected floor and remove 23, 3/8
bolts keeping front and rear tub
together

Diagnostics

Entering Diagnostics

1. Turn the Program Knob to Spin Only. This is the start

position for the diagnostic test.

2. Press Start/Pause to start the cycle.

3. Press Cancel to stop the cycle and turn off the LEDs.

4. Press any button on the console, other than the Cancel
Button, to turn on the LEDs.

5. Within 5 seconds, press and hold the Options and
Start/Pause buttons simultaneously until all the LEDs start
sequentially flashing, then release the buttons. The unit is
now in the diagnostic test mode.

List of Tests

Listed below in order of appearance is each test that can be performed while in

the diagnostic test mode. The program knob is used to access each test.

1. User Interface Test: At this point, all of the LEDs are sequentially flashing, pressing a button

below a cluster of LEDs will light all of the LEDs in that cluster. This test is used to check the
functionality of the LEDs as well as the user interface.

2. Wash Compartment Test: Turn the program knob one position clockwise from the start

position. This will activate the hot water solenoid. At this point, hot water will flow into the
detergent compartment. This test will check the function of the hot water solenoid and the
functionality of the detergent compartment.

3. Bleach Compartment Test: Turn the program knob two positions clockwise from the start

position. This will activate the bleach water solenoid causing cold water to flow into the
bleach compartment. This test will check the function of the bleach water solenoid and
functionality of the bleach compartment.

List of Tests

4. Softener Compartment Test: Turn the program knob three positions clockwise from the
start position. This will activate the bleach and wash water solenoids and cold water will
enter the softener compartment. This test will check the function of the wash solenoid as
well as checking the functionality of the softener compartment.

5. Door Lock Test: Turn the program knob four positions clockwise from the start position.

The door lock solenoid will open, allowing the technician to open the door. This test will

check the function of the door lock assembly, as well as the interior light.

6. Movement Test: Turn the program knob five positions clockwise from the start position.
This will fill the washer with water and start a tumbling action. Once the tumbling action
has started, the heater will turn on (if equipped). The purpose of this test is to check the

operation of the motor, motor control, water level switch, and heater (if equipped).

7. Drain and Spin Test: Turn the program knob six positions clockwise from the start position.
This test will activate the drain pump, as well as activate the door lock solenoid, allowing
the machine to start a high speed spin cycle. This test checks the drain pump, motor
control, motor, and door lock.

List of Tests

8. Error Code Display: Turn the control knob seven positions clockwise from the start

position. This will display the last five error codes stored in the control beginning with
the most recent. This provides the technician with a history of codes that will help the
technician in their diagnosis of the failure. After the fault has been repaired, the
technician should erase the fault codes. To erase the fault codes, press the Start/Pause

and Option buttons simultaneously while in diagnostic test 8.

To exit the diagnostic test mode, there are two options that can be used to

return the unit to normal operation:

Unplug the unit from its power source, wait 5 to 8 seconds, then reapply

power to the unit or turn the program knob two or three positions clockwise
from the start position. Then press the Options and Start/Pause buttons
simultaneously for a few seconds until wash cycle LEDs appear.

Error Codes

Error Code

Error Code Description

Test

E11

Water fill exceeded allowed time

limit

Refer to test (1).

E13

Water leakage

Refer to test (2).

E21

Water not pumping out quickly enough

Refer to test (3).

E31

Pressure switch failure

Refer to test (4).

E32

Pressure switch calibration problem

Refer to test (4).

E35

Pressure switch senses water overfill

Refer to test (5).

E38

Air trap clogged

Refer to test (5).

E41

Main control board senses the door switch is

open

Refer to test (6).

E43

Door PTC circuit failure

Refer to test (15).

Error Codes

E44

Door closed sensing failure

Replace the main control board.

E45

Line door sensing failure

Replace the main control board.

E47

Door PTC sensing open

Refer to test (7).

E48

Door PTC sensing closed

Refer to test (7).

E49

Door sensing incongruence failure

Refer to test (7).

E4A

Door PTC sensing failure

Refer to test (6).

E52

Incorrect signal from tachometer

Refer to test (8).

E53

Low voltage to motor control board

Refer to test (17).

E54

Motor over speed failure

Refer to test (9).

E55

Motor under speed failure

Refer to test (9).

Error Codes

E57

More than 20 amps sensed on inverter

Refer to test (9).

E58

More than 8.5 amps sensed on motor phase

Refer to test (9).

E59

No signal from tachometer for 3 seconds

Refer to test (10).

E5C

Main control received high voltage

Replace the motor control board.

E5D

Communication problem

Refer to test (11).

E5F

Main control board continuously resets

Refer to test (11).

E67

Heater relay sensing failure

Refer to test (15).

E68

Ground current leakage on heater or fuse is

open.

Refer to test (14).

E71

NTC (tub heater) failure

Check wiring. If wiring checks good, replace

main control board

E91

Communication error between main board

and user interface

Check wiring.

Error Codes

E92

User interface and main board

communications error

Refer to test (11).

E93

Console or main board problem

Replace main control board.

E94

Main control problem

Replace main control board.

E97

Console or main board problem

Replace main control board.

E98

Communication protocol is incorrect

Replace main control board.

EA1

Power supply frequency is out of limits

Refer to Test (12).

EA2

Power supply voltage is too high

Refer to Test (12).

EA3

Power supply voltage is too low

Refer to Test (12).

EA5

Main voltage sensing failure

Refer to Test (12).

EAE

Line safety relay sensing failure

Refer to Test (12).

Error Codes

EF1

Clogged drain pump

Unclog the drain pump.

EF2

Suds warning

Advise the customer on proper detergent

use.

EF6

Control reset

Unplug the unit for 1 minute and retry. If the

problem is not corrected, replace the main

control board.

Customer Error Codes

“SAn”

Deep clean (Sanitary Cycle)

“cd”

Cool down (Sanitary Cycle)

“do” or “dr”

Door problem

“Err”

An error has been detected

“LOC”

Child lock has been activated

“PAU”

Cycle has been interrupted

Tests

Test (1)

1. Is the incoming water flow normal?

2. Is the water supply turned on?

3. Is the water pressure sufficient?

4. Does water continue to fill the
washer?

5. Remove power from the unit. Did the
water fill stop?

6. Check the pressure sensor.

7. Replace the control board.

Yes. Go to step (4).

No. Go to step (2).

No. Turn on water supply.
Yes. Go to step (3)
No. Have the customer correct the pressure
problem.
Yes. Check for kinked or blocked water
supply hoses. Correct if kink or blockage is
found. If there is no kink or blockage,
replace water valve assembly.
Yes. Go to step (5).
No. Go to step (6).
Yes. Go to step (6).
No. Replace water valve assembly.
Pressure sensor checks good. Go to step (7).
Pressure sensor checks bad. Replace
pressure sensor.

Test (2)

1. Is the washer leaking water?

2. Is there an air leak in the air bell
system?

3. Check the pressure sensor.

4. Replace the main control board.

Yes. Correct water leak.

No. Go to step (2).
Yes. Correct air leak.
No. Go to step (3).
Defective. Replace pressure sensor.
Pressure sensor checks good. Go to step (4)

Tests

Test (3)

1. Check the drain hose for restrictions.

2. Start the washer and check for 230

VAC at the drain pump.

Restriction. Correct problem.

No restriction. Go to step (2).

Zero volts. Check wiring.
Wiring checks good. Replace main control
board.
230 volts is verified at the pump. Check for
blockage in pump. If there is no blockage,
replace the pump.

Test (4)

1. Inspect the wiring between the
pressure sensor and the main control
board.

Defective wiring. Correct wiring.

Good wiring. Replace the pressure sensor. If
this does not correct the problem, replace
the main control board.

Test (5)

1. Is the water level above 120mm?

2. Does water enter the washer
continuously?

3. Remove power from the washer. Does
the water stop coming in?

4. Check the pressure switch hose.

Yes. Go to step (2).
No. Go to step (4).
Yes. Go to step (3).
No. Replace the main control board.
Yes. Check valve wiring for shorts. If wiring
checks good, replace main control board.
No. Replace water valve assembly.
Is there a restriction of air leak? If not,
replace pressure switch.

Tests

Test (6)

1. Is the door closing?

2. Locate plug J-2 on the main board.

Measure voltage from J2-1 to ground.

Yes. Go to step (2).

If 0 volts is measured. Check the door strike.

If the door strike checks good, replace the
door switch assembly.
If 230 volts are measured, replace the main
control board.

Test (7)

1. Remove the door lock assembly and

measure the resistance of the wax

motor.

If the wax motor is shorted or open, replace

the door lock assembly.

If the wax motor measures 800 to 1500
ohms, replace the main control board.

Test (8)

1. Disconnect the plug from the drive
motor and measure the resistance
between pins 4 and 5 on the motor.

If the measurement is between 105 and 130
ohms, replace the motor control board.

If the measurement is outside of the range
of 105 -130 ohms, replace the motor.

Tests

Test (9)

1. Remove the belt from the motor and

spin the motor pulley. Does the motor

spin freely?

2. Remove the belt from the unit and
spin the tub pulley. Does the tub spin
freely?

3. Disconnect the motor plug. Measure
resistance of motor windings by
measuring from pin 1 to pin 2, pin 1 to
pin 3, and pin 2 to pin 3. All readings
should measure between 4 to 6 ohms.

No. Replace the motor.

Yes. Go to step (3).

No. Check the tub bearings. If tub bearings
check good, check unit for obstruction
between tub and spin basket.
Yes. Go to step (3).
If readings are correct, replace the motor
control board.
If readings are incorrect, replace the motor.

Tests

Test 10

1. Remove the belt from the motor and

spin the motor pulley. Does the motor
spin freely?

2. Spin the tub pulley. Does the tub spin
freely?

3. Disconnect the plug from the drive
motor and measure the resistance
between pins 4 and 5 on the motor.

4. Disconnect the motor plug. Measure
resistance of motor windings by
measuring from pin 1 to pin 2, pin 1 to
pin 3, and pin 2 to pin 3. All readings
should measure between 4 to 6 ohms.

No. Replace the motor.

Yes. Go to step (3).
No. No. Check the tub bearings. If tub
bearings check good, check unit for
obstruction between tub and spin basket.
Yes. Go to step (3).
Measurement should be between 105 and
130 ohms. If meter reads outside of those
limits, replace the motor.
If the reading is between 105 and 130 ohms,
go to step (4).
If the readings are correct, replace the
motor control board.
If the readings are incorrect, replace the
motor.

Tests

Test 11

1. Check the wiring between the main

control board and the motor control

board.

Wiring is defective. Repair or replace wiring.

Wiring checks good. Replace the main

control first. If this does not repair the error,
replace the motor control board.

Test 12

1. Contact the power supply company to
check incoming power frequency.

If the frequency is correct, replace main
control board.

Test 13

1. Check the heating element resistance.
Element resistance should be
approximately 30 ohms.

If reading is correct, replace the main control
board.

Test 14

1. Check the resistance of the tub NTC. Is
the NTC resistance approximately 4.8K
ohms.

No. Replace the heating element.
Yes. Check the wiring.

Tests

Test 15

1. Check the wiring between the main

control board and the user interface

board.

If the wiring is defective, correct the wiring.

If the wiring checks good, and none of the

LED’s light, replace the use interface board.

If this does not correct the error, replace the
main control board.

Note: If only one of the LED’s will not light,

replace the user interface board.

Test 16

1. Does the unit shut down shortly after
coming on?

2. Does the water valve come on and then
shut off after a short period of time?
Then does the pump come on and shut
off, and then power to the unit shuts
off?

3. If nothing happens when the start
button is pushed, replace the main
control board.

Yes. Check wiring to the door lock switch. If
the wiring checks good, replace the door lock
switch.
No. Go to step (2).
Yes. Replace the door lock switch.
No. Go to step (3).

Test 17

1. Check the wiring between the main

control board and the motor control
board.

If the wiring checks good, replace the motor

control board.

Accessing Error Codes

• Wake the washer by pressing any button other

than Cancel.

• Wait 5 seconds.

• Press and hold the Start/Pause and Cancel

buttons simultaneously. The unit will beep

and the last 5 store error codes will be

displayed as long as the Start/Pause and

Cancel buttons are pressed together.

Clear Error Codes

• Enter the diagnostic mode as described above.

• Turn the control knob seven positions

clockwise from the start position.

• Press and hold the Options and Start/Pause
buttons for 3 seconds. This will clear the error

codes.

• Exit the diagnostic mode as described above.

Demo Mode

Demo Mode: The demo mode is used to exhibit the

functions of the machine in a showroom setting.
When the unit is operating in demo mode it

displays the following characteristics:

Cycle times are shorter than in the operating mode.
The water fill function of the unit is disabled.
The drain function of the unit is disabled.
The heater is disabled.

The spin cycle is disabled.

Demo Mode

To enter the demo mode, execute the following procedure:

Press the Cancel button.
Wake up the user interface by pressing any button on the console

other than the Cancel button.

Move the program to position two (rinse cycle).

Press and hold the Start/Pause and Spin Speed buttons

simultaneously for five seconds. These buttons must be pressed
exactly at the same time to enter the demo mode.

After pressing the Start/Pause and Spin Speed buttons

simultaneously the unit will beep. After the unit beeps, press the
Start/Pause button. The unit is now in demo mode.

This procedure must be completed within 7 seconds from waking up

the user interface.

Demo Mode

Now that the washer is in demo mode, any cycle

can be selected and started and the unit will turn
on the interior drum light, count down the cycle

time in the display, and perform a tumbling

action.

The demo mode will be saved even after the unit

is disconnected from power or if there is a power
interruption. To exit the demo mode, follow the

same procedure used to enter the demo mode.