ElectroFlip PETRACK User Manual

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PeTrack

User Guide

The PeTrack will help keep track of your pet on-demand with your mobile phone. There are various

features, please take your time to follow through step by step to get familiar with your

eventually you’ll become a pro. Once up and online and with your understanding the

safety for your pet for many dog years to come.

All information and instructions included in this User Guide are current as of November 2016.

However, due to the fluid nature of advancing technology, some characteristics may change or need

modifications in the future. Should you encounter any problems or have any further

your purchase, please visit our website

page. To download the large PDF digital version of this guide visit:

http://www.ElectroFlip.com/UserGuides/PeTrack.pdf

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

www.ElectroFlip.com and contact us through our Contact Us

device and

PeTrack will ensure

questions about

KEEP IN MIND ....................................................................................................................................... 3

PRODUCT INFORMATION...................................................................................................................... 3

PeTrack Diagram ............................................................................................................................................. 3

GETTING STARTED ............................................................................................................................. 4

Locate/Buy Prepaid GSM SIM Card ............................................................................................................... 4

Activate and Load Your SIM Card with Funds ................................................................................................ 5

Installing the SIM Card ................................................................................................................................ 5

Charging and Clip Assembly ........................................................................................................................... 6

Buckle Locking Clip ...................................................................................................................................... 6

Turn On/Off .................................................................................................................................................... 7

Low Power Setting ......................................................................................................................................... 8

ON-DEMAND TRACKING ....................................................................................................................... 8

TRACKING WITH APPS ........................................................................................................................... 9

Tracking by Mobile App .................................................................................................................................. 9

TBPT App TALK/TEXT-Based Tracking .................................................................................................................. 10

TBPT App Setup (Android Only) .............................................................................................................. 10

How to Start Tracking w/ TBPT App ..................................................................................................... 11

Geo-Fence Setting (TBPT App Only) ....................................................................................................... 12

i-Server TEXT/GPRS/Data Live-Based Tracking ............................................................................................ 13

APN (Access Point Name) Setup .......................................................................................................... 13

Add and Delete Device ............................................................................................................................ 14

Display and Hide the Device ................................................................................................................... 14

Change Picture Icon ................................................................................................................................... 14

Checking GPS Status ................................................................................................................................ 16

History Route .......................................................................................................................................... 16

GPS and LBS Signal .................................................................................................................................. 17

Parameter Settings .................................................................................................................................. 17

App Settings ............................................................................................................................................ 18

TROUBLESHOOTING ................................

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No unauthorized reproduction is allowed.

............................................................................................ 18

KEEP IN MIND

1. The PeTrack can be worn by your pet at all times. That said, the PeTrack is waterproof and dirt proof however it should not be submerged for long periods of time. Remember the charging port with its rubber door and use the mini screw plugs

2. Charge the device as soon as you receive a low battery notification. Also please remember to always power cycle (turn off then on) the PeTrack after disconnecting from your charger. If you do not intend to use it at the moment, power it off.

3. The PeTrack must not be located or operating in conjunction with any other collar antenna or transmitter. This will cause interference with the PeTrack. More than one PeTrack is fine.

4. The PeTrack is designed for the outdoors, it cannot be used indoors or your GPS tracking results will be poor.

provided.

PRODUCT INFORMATION

to close/seal

PETRACK DIAGRAM

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No unauthorized reproduction is allowed.

Important Note: Please see Page 5 for the correct GSM SIM Card size.

GETTING STARTED

LOCATE/BUY PREPAID GSM SIM CARD

1. You will need a simple Prepaid GSM SIM Card (Standard Size, see Page 5 for correct size. SIM Cards by default come in multiple sizes, its important you use the largest size

You can get a prepaid or pay-as-you-go SIM card from T-Mobile local stores and its resellers. You can also go to the link below.

https://prepaid-phones.t-mobile.com/pay-as-you-go

To check for T-Mobile network coverage:

http://www.t-mobile.com/coverage-map.html

You could also get prepaid SIM card from the following alternative providers:

USMobile

https://www.usmobile.com/shop/product/Triple-Cut-GSM-SIM-Card

Ting

https://ting.com/rates

Net10

http://www.net10wireless.com/#/plans/pay-as-you-go

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

card they offer.)

2. The PeTrack is like a sophisticated cellular phone, you will now need a SIM card / cellular provider for this device in order for it to notify you of its whereabouts at any given time.

This allows your

PeTrack to send you text messages of its location.

3. Fortunately the use of GPS satellites is free, but the use of GSM cellular phone towers is not. However the GSM cost is negligible considering the PeTrack only requires text

messages to

inform you of its location. (Only a Basic Talk and Text plan is required)

4. If you’re not sure what provider to use or where to locate a Prepaid GSM SIM Card, contact the vendor you purchased your PeTrack from and they can quickly locate an

economical

GSM carrier for your area.

ACTIVATE AND LOAD YOUR SIM CARD WITH FUNDS

1. Once you have a SIM Card handy, ensure you’ve activated it through the SIM Card’s carrier’s website. Alternatively you can call them to activate it. They may ask you if you

want to buy a phone or what phone it is for, etc… You simply tell them you would like to activate and fund your SIM card; you do not need any other hardware.

2. Reload/Recharge/Fund/Put Money On to the SIM CARD. There are various names for this; however they all have the same meaning, after activation you will need to put your new SIM card in order for it to work. Depending on the plan you selected, but most are very economical. Only select a plan according to what will be. We recommend a simple low cost Pay As You Go plan, so

this way you’re not paying for a

the cost will vary

you believe your needs

funds on

subscription.

INSTALLING SIM CARD

Please first make sure that the GSM SIM card you are using is already activated, has a phone number from the cellular carrier, and funding is loaded on the SIM card, so it’s ready to use. works with a specific size SIM card. The correct size to use is a Full Size / micro-SIM or nano-SIM size (see example on next page

Standard SIM Card, not a

This device only

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

Steps to Install the SIM Card:

1. Loosen 4 screws with the screw driver included.

2. Remove the back cover and insert the SIM card into the slide slot with the gold-plated contacts facing downwards.

3. Put the cover back with the USB side and gently and evenly tighten 4 screws back in.

4. Insert the 4 waterproof plugs over the screws.

CHARGING and CLIP ASSEMBLY

Charging

Connect the PeTrack to the AC Adapter via the USB cable. For the first two charges, charge overnight to help condition the battery.

REMEMBER: Once the PeTrack is fully charged you will see the Red LED turn off. Once disconnected from the charging cable, power cycle before using the PeTrack.

Clip Assembly

Put the collar included (or your own) through the clip.

BUCKLE LOCKING CLIP

Assemble the PeTrack and the clip according to the arrow mark on both sides. Turn counterclockwise to lock it (VERY IMPORTANT). Please refer to the images on the next page.

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No unauthorized reproduction is allowed.

RUBBER SUPPORT BANDS

If your pet is commonly active or just likes to scratch or rub his collar. We highly recommend using the support bands for as an extra precaution to prevent the PeTrack from

twisting/unlocking and

falling off.

TURN ON/OFF

On the back of the PeTrack are 3 LED’s you will not see them as they’re covered by the waterproof casing. Pay close attention to the back of the unit to help identify their location and the PeTrack’s state. The Power button is located on the side of the unit, opposite to the port. Please remember to watch the YouTube video in the example below.

ON – Press and hold the power for 5 seconds. Three LED lights will all flash at the same time, for a split second. The PeTrack is now ON and will continue to blink slowly every 15-30 seconds.

OFF – Press and hold the power for 10 seconds. Three LED lights will blink in sequential order. powered OFF.

Here is a YouTube example of this:

http://bit.ly/1Oqed1E

charging

It is now

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

REMEMBER: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes, if you’re trying to setup your APN, or call it, or text it, or just getting it to respond, you physically shake the unit every minute while you’re outside or it needs to be attached to an active pet which is outside. Otherwise you’ll have no response, as it’s completely conserve its battery power.

dependent on motion detection to

need to either

LOW POWER SETTING

When the device is in low power, it will send an SMS alert to the notification phone number you configure on the PeTrack (not the PeTrack’s / SIM Card number, but your personal mobile phone number). To set this alert, please follow the steps below.

Send the following Text message to your PeTrack: 515#0000#15554443333

In place of 1 put your country code if outside the United States, then the mobile phone of the phone you want the alert sent to. (Country Code + Area Code + 7 Digit Number)

REMEMBER: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes, if you’re trying to setup your APN, or call it, or text it, or just getting it to respond, you physically shake the unit every minute while you’re outside or it needs to be pet which is outside. Otherwise you’ll have no response, as it’s completely detection to conserve its battery power.

attached to an active

dependent on motion

number

need to either

ON-DEMAND TRACKING

The following is an explanation on how to use your PeTrack without having to download anything, such as a mobile App. A major benefit to using this method of tracking alone (without a mobile app) is that the battery will last longer per charge. Also note this method of tracking

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

only requires

TALK\TEXT for your PeTrack’s SIM card.

1) From your personal cellular phone, call your PeTrack (this number would be the new number for your new SIM card) and allow it to ring until it hits either “The User’s Voicemail is not yet setup” or your Voicemail, then hang up.

2) You will receive a text message within a minute or two. You will get one of the two responses:

Response 1: When GPS reception is good. This is an accurate update. #G MSP340A http://maps.google.com/?q=25.070310N,121.592933E 150113081012 IMEI=357852039494938 S=15.8 C=254 SAT=12 V=4.42 CSQ=99 M=A0 SN=96381

Response 2: When GPS reception is poor/off it will provide your LBS, which is NOT accurate. It’s more of an update in the general area. #L MSP340A http://www.map110.com/?x=030.94&y=119.14 150113081012 IMEI=357852039494938 V=4.42 CSQ=99 GPS=ON M=A0 SN=96381

3) Your cellular phone will have a hyperlink highlighted, simply click it and you will be asked to open it with your internet browser or Google maps, either or is fine.

REMEMBER

if you’re trying to setup your APN, or call it, or text it, or just getting it to respond, you physically shake the unit every minute while you’re outside or it needs to be pet which is outside. Otherwise you’ll have no response, as it’s completely detection to conserve its battery power.

: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes,

attached to an active

dependent on motion

need to either

very

TRACKING WITH APPS

There are two ways of tracking your pet using PeTrack Mobile Apps; you can either track TBPT App (TALK/TEXT only) or i-Server App (TEXT/GPRS only). It all depends on your and smartphone type.

TRACKING BY MOBILE APP

Selecting an APP is a matter of the smartphone technology you have and personal preference. or the other, and find what suits you best. Download the TBPT App or i-Server App Play App Store (Android) and Apple App Store (iPhone) or through the direct

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

links:

preference, need,

from your Google

through

Try one

Android Phone TBPT App (TALK/TEXT Only)

https://play.google.com/store/apps/details?id=tracker.sms.tbpt&feature=search_result# ?t=W251bGwsMSwyLDEsInRyYWNrZXIuc21zLnRicHQiXQ

Android Phone i-Server (TEXT/GPRS/DATA Only)

https://play.google.com/store/apps/details?id=leo.tracker.i_server_for_340

iPhone i-Server (TEXT/GPRS/DATA Only): Search for i-Server within the Apple App Store on your phone. Alternatively you can download it from this user guide directly to

your iPhone by

using your phone and clicking on our i-Server logo here:

REMEMBER: Make sure to setup Access Point Name (APN) first before installing i-Server. Refer to page 13 for the instructions.

TBPT APP TALK/TEXT BASED TRACKING

S p e cia l N o t e : Some features might have been added or removed and icons may differ. We update our Apps frequently for improvements. However the concept and function of this

application are the

same.

TBPT APP SETUP (Android Only)

Here is a YouTube demonstration of the TBPT App setup:

http://youtu.be/3O4-dcQvPmo

1. Add a device. 2. Please dial the SIM card number

manually and hang up the phone after

hearing the ringtone.

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No unauthorized reproduction is allowed.

3. You will get the current location.

REMEMBER: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes, if you’re trying to setup your APN, or call it, or text it, or just getting it to need to either physically shake minute while you’re outside or attached to an active pet Otherwise you’ll have no completely dependent on conserve its battery

power.

motion detection to

respond, you

the unit every

it needs to be

which is outside.

response, as it’s

HOW TO START TRACKING W/ TBPT APP

1. Tap the large PeTrack icon. 2. Refresh.

3. Dial the SIM card phone number. 4. The location on the map will be updated and current.

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No unauthorized reproduction is allowed.

SPECIAL NOTE: The App will dial the number of the SIM card in the PeTrack after taping “Refresh” and will

automatically hang up. Although there are some smartphones that do not automatically hang up,

just just manually hang up the call.

GEO-FENCE SETTING (TBPT App Only)

This function will send you an SMS alert when the pet runs out of the Geo-fence are you set. However, it will not send an alert if the pet runs back to the Geo-fence area.

This function may cause extra SMS charge since when using Geo-fence; GPS will be forced to turn on. To set this function, please follow the steps below.

1. Tap any location on the map for 3 seconds 2. Tap ok. as central point for Geo-Fence.

3. Set the distance. 4. Select the device then tap OK.

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No unauthorized reproduction is allowed.

SERVER TEXT/GPRS/DATA LIVE-BASED TRACKING

For TEXT/GPRS/Data live-based tracking, make sure to download/install the i-Server application from either Google Play App Store or iPhone App Store depending on the brand of your you are using. Make sure to setup the Access Point Name (APN) first before

installing the app.

smartphone

Here is a YouTube demonstration of i-Server App setup:

http://youtu.be/cxeUhd3AAy0

REMEMBER: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes, if you’re trying to setup your APN, or call it, or text it, or just getting it to respond, you physically shake the unit every minute while you’re outside or it needs to be which is outside. Otherwise you’ll have no response, as it’s completely

dependent on motion detection to

attached to an active pet

need to either

conserve its battery power.

APN (Access Point Name) Setup

1. Ask your SIM card provider for the APN of your SIM card to allow GPRS internet access to your

PeTrack. For example, for AT&T Wireless this may be “epc.tmobile.com” fo r T-Mobile. (You must first have a data plan and confirm the APN name with the provider.)

2. Once your SIM card is installed, remember to turn on your PeTrack and place it outside for the time being.

3. From your mobile phone, send a text message to your PeTrack (phone number will be the one provided to you by the SIM card provider). Send text command:

Format: 510#0000#(Enter APN Here) Sample: 510#0000#att.mvno

REMEMBER:

Demand Tracking (no app required), send text:

4. Allow enough time to receive a text message response back reading “SETUP OK” and a series of technical data. Once this has been received, you may continue to the next step. received this, try again and relocate the device in a better reception still are having troubles with the APN setup.

If you would like to delete your APN and switch back to the TBPT App or On-

510#0000#0

If you have not

area. Contact us if you

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No unauthorized reproduction is allowed.

Now to Step Through i-Server App…

S p e cia l N o t e : Some features might have been added or removed and icons may differ. We update our

Apps frequently for improvements. However the concept and function of this

application are the

same.

ADD and DELETE DEVICE (PeTrack)

There are two ways to add a device in i-Server app and they are as follows:

ADD Device

Enter the exact IMEI number that is on the PeTrack itself then “Create” button under the device menu. Alternatively, barcode (click “Scan the IMEI” button) to add

the device.

scan the IMEI

press

DELETE Device

1. Press “Delete Device” button.

2. Then, press “Delete” button.

DISPLAY and HIDE the DEVICE

After adding the device, the default display status of the device is ON and the device will When the status is OFF, the

device will hide on the map.

To switch the display status of the device on you can press the ON/OFF button.

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No unauthorized reproduction is allowed.

display the map.

the map,

You may refer below for i-Server diagram for a better understanding.

CHANGE PICTURE ICON

You have the option to change the picture that’s displayed on the upper left of the app. To change the icon picture, steps below:

1. Tap the picture icon and the INFO page will open.

2. You can then select from the app’s presaved picture by tapping or you can choose taken/saved by your “Album”. You

want to take a picture for the icon.

you

can also tap “Take Picture” if

3. Tap “Save” to save the changes made.

please follow the

“Default picture”

from the pictures

phone by tapping on

icon

i-Server

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No unauthorized reproduction is allowed.

CHECKING GPS STATUS

To check the GPS Status, please follow the

steps below:

Tap the GPS status icon (refer to number 6 label on

the picture on the right) on

the upper right of the screen.

Tap Select Device icon (number 7 label). You can

select the device you want to

check if you have multiple tracking devices.

HISTORY ROUTE

To check the history route, press the History Mode icon the on the lower right of the map (refer to number 9 label on the picture below).

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No unauthorized reproduction is allowed.

GPS and LBS SIGNAL

The PeTrack will primarily track with GPS when the GPS signal is good and as a backup track with LBS when the GPS signal REMEMBER: LBS is a GSM form of is far from accurate, it’s just a location within a few blocks to

is weak.

tracking it

generalized

a few miles.

PARAMETER SETTINGS

1. Select Device: Select the setting for the certain device among the multiple devices.

2. Change Nickname: Change your device name.

3. Report Time: Setup a certain time in the app for the device to update data to the database. The suggested report time is not less than 5 minutes to save the device’s power. This setup is also available under Settings which is on the lower right of the

4. Urgent Number: Set a number where you want to receive alert to inform you that device has low power and needs charging.

app.

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

Alternatively send the following Text message to your PeTrack: 515#0000#15554443333 In place of 1 put your country code if outside the United States, then the mobile phone number of the phone you want the alert sent to. (Country Code + Area Code + 7 Digit Number)

5. Time Zone: Select your correct time zone.

APP SETTINGS

If you want to change the language setting, report or refresh time of the device or change screen lock settings then go to the App settings by tapping lower right.

Settings on the

TROUBLESHOOTING

Below are possible issues that you may encounter when using the device. If the issue you are having is not on the list you may visit our FAQ section (http://Help.ElectroFlip.com through our website contact information.

1. I have inserted a SIM card to the device but it is still not working. What should I do?

Please make sure that the following has been checked before inserting the SIM card to PeTrack:

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www.ElectroFlip.com , and visit to our Contact Us page for our most recent

a. Did you activate your SIM card? b. Did you put money on your SIM card and get a new phone number from the SIM

card carrier?

No unauthorized reproduction is allowed.

) or you can contact us

the

c. Did you install the correct size sim card a Standard Sim Card (Page 4 )? d. Is the SIM card installed properly, with contacts facing down towards PeTrack

contacts?

2. I have tried tracking the PeTrack but I’m not getting any response from the device. Why?

Make sure that the device is not standby mode when you are tracking it. If the device is in standby mode you won’t be able to track it. PeTrack automatically goes to standby still for 3 minutes. If this happens, just slightly touch the device to

wake it up.

3. Why did I not receive the low battery alert message when my PeTrack was low in battery?

The low battery alert of PeTrack is not automatically activated when you use the device. need to activate it manually before using the device. After you have fully and have inserted the SIM card you can go ahead and activate this

alert. You may follow the steps

below:

Send the following Text message to your PeTrack: 515#0000#15554443333

In place of 1 put your country code if outside the United States, then the mobile phone the phone you want the alert sent to. (Country Code + Area Code + 7 Digit Number)

4. What to do if i-Server App won’t let me add a device?

Make sure that the APN (Access Point Name) has been configured on the SIM card inserted in PeTrack and double check with the SIM card provider for the correct APN if plan should also be activated. You can refer to

Page 11 for the steps on how to setup the APN (Access Point Name).

5. What to do if i-Server App reads: “Failed to Create New Device, please check IMEI is correct”?

If you have not setup the APN (Access Point Name) of the SIM card inserted in the please refer to PeTrack, double check with the SIM card provider for the correct make sure also that data plan is activated for that SIM

Page 11 for the steps. If you have already set it up and still

APN or alternative APN. And,

card.

6. Why the i-Server does not work?

The i-Server will not work if the APN of the inserted SIM card in PeTrack has not been setup. Make sure that you setup the APN (follow the steps on

Page 11 ) before using i-

mode when it is kept

You will

charged the device

number of

you are not sure. Data

can’t add the IMEI of

Server. If you

PeTrack

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No unauthorized reproduction is allowed.

are not sure of the APN of the SIM card, consult the SIM card provider. Also, double check if data plan has been activated for the SIM card.

7. My PeTrack’s GPS location seems off and hasn’t updated in a while but my pet is moving around often.

a. Is the battery dead? b. Is there money on the SIM card? c. Is your pet outside? (if indoors GPS and GSM reception will be limited) d. Is it powered on? (you might think its ON, but it’s actually been OFF) e. If above points are covered, then try and Text command: 703#0000 to refresh

your PeTracks GPS module, and help it locate a new array of satellites

REMEMBER: Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes, if you’re trying to setup your APN, or call it, or text it, or just getting it to respond, you physically shake the unit every minute while you’re outside or it needs to be pet which is outside. Otherwise you’ll have no response, as it’s completely detection to conserve its battery power.

All information and instructions included in this manual are current as of November 2016.

However, due to the fluid nature of advancing technology, some characteristics may change or need

modifications in the future. Should you encounter any problems or have any further

your purchase, please visit our website

www.ElectroFlip.com and contact us through our Contact Us

page. To download the large PDF digital version of this guide visit:

http://www.ElectroFlip.com/UserGuides/PeTrack.pdf

in the area.

need to either

attached to an active

dependent on motion

questions about

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

No unauthorized reproduction is allowed.

ElectroFlip PETRACK User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

PRODUCT INFORMATION

PETRACK DIAGRAM

GETTING STARTED

LOCATE/BUY PREPAID GSM SIM CARD

ACTIVATE AND LOAD YOUR SIM CARD WITH FUNDS

INSTALLING SIM CARD

Steps to Install the SIM Card:

CHARGING and CLIP ASSEMBLY

Clip Assembly

BUCKLE LOCKING CLIP

TURN ON/OFF

LOW POWER SETTING

ON-DEMAND TRACKING

TRACKING WITH APPS

TRACKING BY MOBILE APP

HOW TO START TRACKING W/ TBPT APP

GEO-FENCE SETTING (TBPT App Only)

SERVER TEXT/GPRS/DATA LIVE-BASED TRACKING

APN (Access Point Name) Setup

Now to Step Through i-Server App…

ADD Device

DELETE Device

DISPLAY and HIDE the DEVICE

CHANGE PICTURE ICON

CHECKING GPS STATUS

HISTORY ROUTE

GPS and LBS SIGNAL

PARAMETER SETTINGS

Alternatively send the following Text message to your PeTrack: 515#0000#15554443333 In place of 1 put your country code if outside the United States, then the mobile phone number of the phone you want the alert sent to. (Country Code + Area Code + 7 Digit Number)

APP SETTINGS

TROUBLESHOOTING

Send the following Text message to your PeTrack: 515#0000#15554443333