eiQ-C11E
Intelligent Robotic Vacuum Cleaner
USER MANUAL
Thank you for choosing electriQ
Please read this user manual before using this robotic vacuum cleaner
and keep it safe for future reference.
Visit our page www.electriQ.co.uk for our entire range of Intelligent Electricals
Contents
1. Safety instructions………………2-4
2. Product Parts……………………5-6
3.Building your Vacuum Cleaner… 7-8
4.Using your Vacuum cleaner……8-14
5. Looking after your
Vacuum Cleaner…………………14-18
6.Common Faults………………… 18-19
7.Technical Specifications……………19
1.1 Please read these instructions
1.2 Safety Precautions
1.3 Child Safety
1.4 About the Battery
1.5 Where can it be used?
2.1 Main Body and Accessories
2.2 Accessories Introduction
3.1 Main Body
3.2 Remote Control
3.3 Zone Divider
3.4 Charging Station
4.1 How to use the robot
4.2 Remote Control
4.3 Zone Divider
4.4 Charging Station
4.5 Charging Methods
5.1 Daily Storage
5.2 Cleaning the Main Body
5.3 Cleaning the Dust Box
5.4 Cleaning the Filter
5.5 Cleaning the Main Brush
5.6 Cleaning the Side Brush
5.7 Cleaning the Wheels
5.8 Cleaning the Left Wheel and Right Wheel
5.9 Cleaning the Sensors
5.10 Cleaning the Trailing Bar Assembly
6.1 Alarm and Prompt Facility
6.2 Processing Methods
- 01 -
We have provided instructions with this appliance so that you
will know how to use it safely.
The plug must be removed from the socket-outlet before
cleaning or maintaining the appliance.
This appliance can be used by children aged 8 years and
above people with reduced physical, sensory or mental
capabilities or persons who lack experience and knowledge
providing they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved.
Do not let children play, clean or maintain the appliance without
supervision.
Only use this appliance with the power supply unit it came with.
Only use this appliance at home.
Warnings
1.2 Safety Precautions
Caution
- 02 -
1.Safety instructions
1.1 Use Notes
Please read and remember the following safety precautions:
* Read the instructions carefully; only use this product in line with this operating instructions.
* Keep the instructions in case you need to look up anything in the future.
* If you want to give the product to others, please give them the instructions to go with it.
* Using it wrongly could lead to injuring yourself or damaging the product.
Only use the original adaptor, battery and charging station
or else it will damage the machine, making fires more likely to
start through electric shocks or high voltages.
If you find that the main body and accessories are damaged, please do
not use the cleaner and contact the after-service department. No one is
allowed to disassemble or tamper with the machine.
Do not touch the battery socket and the machine when your hands are
wet as this will cause an electric shock.
Thanks for purchasing the intelligent vacuum cleaner
eIQ-C11E, we hope you enjoy using it!
Do not use the robot cleaner in areas such balconies or corridors without
handrail protection where risk of fall exists.
Do not place metal objects close to the negative ion function area or
it may cause electric shock.
Do not place any clothing or parts of your body (hair, fingers, etc.) into
the the main brush and wheels as it will cause personal injury.
比例 1.000
- 03 -
Do not pull the machine by the power cord. Do not twist or bend the wire
or put anything heavy on it.
Do not put the machine near the fire, inflammable, explosive and
corrosive materials.
Attention
If you're not using the
machine, please turn off
the power or else it will
damage the battery.
Only use this machine
indoors.
Prevent water, oil and
other liquids from getting
into the machine.
If the machine is not used
for a long time, please
fully charge the battery,
take it out and put it
Do not leave any
electrical cables in the
way of a working robot
as it can damage them.
Place the charging station
and zone divider next to
a wall and on a flat
surface, otherwise it might
effect the performance quality of the machines.
Please remove all fragile
objects from the floor.
If the charging station doesn't
need to be used for a long
time, turn if off at the mains
socket and pull out the plug.
Do not cover the signal
window of the charging
station or else the
function of auto-charging
won't work properly.
The battery should be
charged for 12 hours if it
hasn't be used for a long
time or for the first time.
Use the cleaner for up to
3-4 charges for the best
battery efficiency.
Danger!
Electric shock.
OFF/ON
Please take down the two
protective pieces before
using, so the cleaner
can work efficiently.
Protective piece
Protective piece
1.5 Where can I use it?
*Do not use this machine outdoors.
*Do not use in extremely hot or cold environments.
*Do not use the robot cleaner in areas such balconies or corridors
without handrail protection where risk of fall exists.
*Do not use this machine in wet, flammable, explosive and corrosive
environments.
*Do not let the machine clean up flaming or flammable objects, such
as cigarette butts and matches.
*Do not use the robot on spilled toner from laser printers or copiers as
this will increase the risk of fire.
*Do not use the robot in areas with sharp glass or small metal objects
as those may damage it.
Wooden Floor Tiles Carpet
Applicable Range
Not Applicable Range
- 04 -
The cleaner is suitable in the following environments：
* Do not let children use the
vacuum cleaner by themselves.
* Packaging could cause
suffocation, so keep it away
from children.
1.3 Child Safety 1.4 About Battery
1. Only use the machine with the original battery.
2. Please turn off the power switch before taking out the
battery .
3. The battery must be taken out before disposing the robot.
4. If you want to replace the battery, please contact the
after-sale department. If the wrong battery is put into the
machine, it will lead to an accident.
5. If the battery is leaking, do not touch the liquid, wipe
the liquid with dry cloth and put the battery straight into
a recycling bin or take to the nearest maintenance point.
Do not throw it away at random.
6. Please handle the old battery parts carefully.
The battery contains hazardous substances, so
dispose of it properly at your nearest recycling
centre, according to local
environmental
protection regulations.
Intelligent Vacuum Cleaner
USER MANUAL
C11
A0
Thank you for purchasing the product.
Please read the manual carefully before using.
- 05 -
2. Product Parts
2.1 Main Body and Accessories
Remote Control
*1piece
Main Body
*1piece
* There is a side brush and a filter assembled in the main body and another side brush
and filter is inside.
* The trailing bar assembly includes a mop that can be used directly.
Tips:
Zone divider
*1piece
Charging Station
*1piece
Battery
*1piece
Trailing Bar Assembly
*1piece
Mop
*1piece
Screwdriver
*1piece
Filter
*2pieces
Side Brush
*3pieces
Clean Brush
*1piece
Power adaptor
*1piece
Instruction
*1piece
2.2 Accessories Introduction
Front View
Bottom View
Top Cover
Negative Ion
Function Area
Dust Box Button
Control Buttons
Display Screen
Ground
Detection
Sensors
Handle
Signal Window
Charging Electrodes
Trailing Bar Assembly
Trailing Bar Assembly
Mop
Trailing Bar
Wall Detection Sensors
- 06 -
Front
Wheel
Battery Pack
Side Brush
Right Wheel
Left Wheel
Dust Box
Middle Rubber Brush
Middle Bristle Brush
Power Switch
Charging Jack
UV Lamp
Danger! Electric shock.
3.2 Remote Control
- 07 -
2.Put 2 AAA alkaline
batteries into the battery
slot, making sure to match
the positive and negative
signs on the battery to the
correct end of the battery slot.
1.Open the battery cover
3.Turn on the power switch after installing
the battery to check whether the remote
control can control the cleaner.
3.1 Main Body
3.Building your Vacuum Cleaner
OFF/ON
Please install the battery before using the cleaner!
Caution：
Red
White
Black
Insert the pin on the terminal
Unplug the pin when pressing
the snap joint
1. Loosen the screw a with screwdriver to unfold the battery cover.
2. Take out the connector between the battery and cleaner, join the two terminals and make sure the
relevant colours are in the right order and joining up to their matching colour on the other terminal.
Method to disassemble snap joint: Unplug the pin when pressing the snap joint.
3. Firstly, put the wire terminal buckle and wire into the battery pack gap according to the top right image.
Then put the battery into battery compartment. Finally, close the battery cover and lock screw.
4.1.1 Introduction to display
Display Interface
- 08 -
Menu Display
Control Button
Charging/Power display
Time/Error code display
Auto cleaning display
Spot cleaning display
Current week display
Malfunction display
3.3 Zone Divider
Power
Switch
Power
indicator
4. Put the zone divider
on a flat bit of floor and
against a wall as a barricade
from where you want to stop
the vacuum from going.
3.4 Charging Station
1. Put the charging station on
a flat floor and against the wall,
to make sure the vacuum can
get back to the station. Ensure
there are no obstacles or drops in the
floor for 3 metres in front and 0.5 metres
on the left and right of the charging station.
m
m
m
2. Insert the adaptor into the
power socket side and another
side in the charging station.
3. Do not cover the signal
window of the charging
station, otherwise the
auto-charging function
won't work.
1. Unfold the battery
cover
3. Turn on the power
switch, the power
indicator will flash.
2. Put 2 D alkaline batteries
into the battery slot, making
sure to match the positive
and negative signs on the
battery to the correct end of the battery slot.
Danger!
Electric shock.
4.1 How to use the robot
4.Using your Vacuum Cleaner
Press the button, the Cleaner will clean in the Auto Cleaning
mode; If you press this button for a long time whilst the vacuum
is in standby mode, it will turn itself off.
Press the button, the Cleaner will clean in the Spot Cleaning
mode.
Press the button, the Cleaner will goes into the Auto Charging
mode.
- 09 -
Setting up your Vacuum
1. Turn on the power switch on the robot cleaner then press the
You must set the current time before scheduling the robot to clean. Follow the steps below:
button. Then the screen
will flash and the robot will go into standby mode.
2. Press and hold button for at least three seconds, the robot will go to time setting and the
hour digits on the screen will flash .
3. Press button and the flashing number will increase each time you press cycling
back. To advance to next digit and move to minutes and eventually to day of the week by pressing
key. Follow this process to set up the two minute numbers to get the correct time. Once you
set up the correct cleaning start time press button, once to confirm the settings and the robot
will beep confirming schedule times are set.
4. After time scheduling is set and confirmed, press button again and the robot will goes into
the day of the week selection. The will flash on the screen.
5. press the button and the day of the week number will increase than cycle back to 0.You
can set up the correct day of the week. 0 stands for Sunday and 6 for Saturday.
6. After finishing the week settings press ,the scre
en will show then press
button again for at least three seconds to save the current week settings and resume normal
operation.
7. You can set the cleaning time for each week day, but the cleaning start time will be the same, and
you need to set the time day by day. You can also choose the day of the week the cleaning will be
initiated.
Notes:
Pressing button for 3 seconds will enable you to check and change the cleaning schedule
time. (When flashes, press button to cancel the cleaning schedule, press
button again and will recover theschedule.) Press button for at least 3 seconds and will return
the robot normal operation.
Setting the current time
Scheduling the cleaning time
1. Turn on the power switch of the robot cleaner then press the button. Then the screen will
flash and the robot will go into standby mode.
2. Press and hold button for at least three seconds, the robot will go to time setting and the
hour digits on the screen will flash .
3. Press button and the flashing number will increase each time you press cycling
back. To advance to next digit and move to minutes and eventually to day of the week by pressing
button. Follow this process to set up the two minute numbers to get the correct time.
4. After setting up the current time, press button again and the robot will go into current day
of the week setting. The week digit on the screen will flash.
5. Press the button and the day of the week number will increase than cycle back to 0.You
can set up the correct day of the week. 0 stands for Sunday and 6 for Saturday.
6. After finishing the time settings press button for at least three seconds to save the current
time settings and exit to normal operation.
After you set the weekly cleaning schedule you can also set the FULL GO function. Your robot will
come out every day at the time set automatically. If you want to override this function and start the
robot after it is fully charged you need to use the FULL GO function. Note: FULL GO and the schedule
cleaning cannot be set during the same hour setting.
Full GO: After finishing cleaning schedule week set up, press button until icon
flashes. Then press button. The LCD screen will display which means FULL GO is
set. Pressing button for 3 seconds will save FULL GO mode and exit and the robot will start
cleaning once fully charged.
You can also disable the FULL GO
function, press button until icon flashes, press
button, then the screen will display then press AUTO button for 3 seconds to save
the settings.
Full Go Function
- 10 -
Tip:Do not place metal objects close to the negative ion function
area or it may cause electric shock.
The cleaner will produce negative ions which can improve indoor air
quality and kill germs when the cleaner is running.
4.1.2 Introduction of the Negative Ion Function
比例 1.000
8. If you do not need the time scheduling, you can disable it by pressing the button for at least
3 second, then the robot will show you the time setting as you did before. Press button, you
will see and then press AUTO button for at least 3 second to save the setting.You can do
the same process to disable the time setting for each day.
- 11 -
4.1. Working Modes.
Standby
Auto Cleaning
Spot Cleaning
Auto Charging
Tips: When the battery power is low, the machine will emit the sound“di di”, the main brush
will stop and will look for the charging station automatically.
4. When you press the CHARGE button, the
robot will return to the charging dock. To stop
the vacuum, press any button on it.
4.2 Remote Control
Use Guide of Remote Control:
2. Press the AUTO button again and the
robot will start to clean automatically. To stop
the cleaning, press any button on the vacuum.
3. When you press the SPOT button, the robot
will start to work under spot mode. To stop the
cleaning, press any button on the vacuum.
1. Press AUTO on the vacuum or the power
button on the remote control. The display will
light up, meaning that the robot is on standby.
POWER
INDICA T OR
SPOT
AUTO
CHARGE
FORWARD
BACK
LEFT
RIGHT
When the vacuum is working or standing by, press the power
button one time to turn the machine off and the indicator light will go out.
When you press any button on the remote, this indicator will blink.
Press to start Spot Cleaning mode.
Press to start Auto Cleaning mode.
Press to let the machine start searching for the charging dock.
Press to move the machine forwards.
Press to move the machine backwards
When you press this button, the machine will turn left and will
stop turning when you let go of the button.
When you press this button, the machine will turn right and
will stop turning when you let go of the button.
T ip s :
1. Remote control range is 4 met e rs .
2. Don't use the remote when you're near the zone divider,
disturb the signal, and the remote control won't be able to control the machi n e.
otherwise it mig h t
3. If you keep pressing the FRONT or BACK button, the vacuum cl eaner mig h t
not be affected by the zone divider and fall down the stairs or enter the a re a
you didn't want it to go in t o.
SPOT AUTO CHARGE
FORWARD
BACK LEFT
RIGHT
- 12 -
4.3 Zone Divider
Usage: 1. Turn on the power switch, the power indicator will blink.
2. Put the zone divider on the flat floor and against the wall.
(Tips: Put the zone divider back to the wall or else the cleaner will push the zone divider
onto its back or side.)
NO.
1
2
3
4
a
b
d
c
Name
Slide Switch
1.Slide Switch
2.Signal emitter
3.Infrared emitter
4.Power indicator
Close power
Low gear
Middle gear
High gear
Signal emitter
Infrared emitter
Power indicator
F u n c t i o n
Slide the button from left to right. Each click of the slider will indicate
when you've switched to another function: close power, low gear,
middle gear and high gear.
Sliding the button to Close Power means the zone divider has
turned off.
Sliding the button to Low Gear means that the power is on and the
zone divider has a control range within 2 metres.
Sliding the button to Middle Gear means that the power is on and the
zone divider has a control range within 4 metres.
Sliding the button to High Gear means that the power is on and the
zone divider has a control range within 6 metres.
This point will emit an infrared signal, forming a virtual wall that will
stop the vacuum from going past it.
The infrared signal emmitted by the Infrared emitter will limit where
the vacuum can go outside 0.5 metres from the zone divider, which will
avoid any collisions between the two.
When you slide the button to low gear , middle gear and
high gear , the indicator will blink every 8 seconds and it will
stop blinking, when the power is low.
Close power
Low gear
Middle gear
High gear
- 13 -
4.5 Charging Methods
4.5.1 Manual Charging：
1. Charging the machine with an adaptor:
Connect the plug between the machine
and the adaptor, then insert into the
socket.
2. Connect the plug between the adaptor and charging
station. Then, put the electrodes on the vacuum against
the electrodes on the charging station.Finally, connect
the power socket.
4.4 Charging Station
3
1
2
7
4
m
m
m
5
6
NO.
1
6
7
2
3
5
4
Name
LED decorative
lamp
Switch of LED
decorative lamp
Power indicator
Charging
indicator
Signal window
Charging
electrodes
DC socket
Danger!
Function
To revitalise the room, this charging station comes with a
decorative lamp that you can open up and put a frangrance in
that will be spread around the room after it reaches a certain
temperature.
Press the button, and the LED decorative lamp will open or
close.
.
The indicator will illuminate when the charging station is on.
When charging station connects to the cleaner, the indicator
will blink.
This siginal is the only way for the cleaner to reconnect and
recharge with the charging station, so make sure the window
is cleaned regulary to ensure sensitivity and accuracy.
The charging electrodes should connect well with cleaner
electrodes or else the charging will fail.
Output end jack of adaptor.
How to use：
1. Follow the instructions from page 8, and ues the photos above.
2. Turn on the power switch, press the button “Charge” and the cleaner will move back to the
charging station.
3. In the mode “Auto Cleaning”, when the battery power is low, the machine will go back to the
charging station.
Danger!
Electric shock.
No obstacle
here.
Danger!
Electric shock.
3. Controls for finding the dock:
Turn on the power switch, press “AUTO”
button, then press the “CHARGE” button.
The vacuum will then start to search for
the charging dock in a certain range.
- 14 -
5.1 Daily Storage
Tips:
Please clean the cleaner
regularly according to
how much you use it.
5.2 Cleaning the Main Body
5.3 Cleaning the Dust Box
5.3.1 Install the Dust Box
5. Looking after your Vacuum Cleaner
If you haven't used the
vacuum for a long time,
fully charge the battery,
take it out, and keep it in
a cool, dry place, keeping
the bottom of the cleaner
dry.
When you're not using
the cleaner, please
make sure you turn it
off to save the battery.
1. Before cleaning the main body, please turn off the power switch and take
out the power plug.
2. Please wash the main body with water and neutral detergent and make
sure the mop is dry, do not get water in the machine!
3. Do not wash the machine with oil.
1. Push the buckle on the double
side, then take off the front panel.
2. Press the red button on dust
box and the fan assembly will
automatically pop up.
3. Turn out the fan assembly and
pull the two buckles, then the fan
will be opened.
OFF/ON
4.5.2 Auto Charging：
2. Auto charging：
When the battery power is low during the cleaning,
the cleaner will emit the sound “di di”, the main
brush will also stop working and the machine will get
back to the charging station automatically.
- 15 -
5.3.2 Cleaning the Dust Box
Pour out the dust, then use
a clean brush to clean the dust box
and fan assembly. Take out the fan
assembly and then clean the dust box.
5.4 Cleaning the Filter
1. First, pull out the dust box, then push the
buckle on the double side and open the panel.
2. Take out the filter and then clean the dust
with a clean brush.
（note: the fan assembly cannot be
cleaned directly with water.）
4. Push the old filter out from the buckle and then
replace with a new and clean one .
3. If you find there is a lot of dust on the dust
box and filter, you can wash them on the side.
(Note: only use it after it has been dried thoroughly).
1. As shown on the above photo, push the
buckle and lift it up.
2. Grasp the middle bristle brush or middle
rubber brush and lift it up.
5.5 Cleaning the Main Brush
5.5.1 Putting together and taking apart the main brush
PUL L
5.5.2 Cleaning the Middle Bristle Brush or Middle Rubber Brush
3. Take out the middle bristle brush or middle
rubber brush.
4. Take out the rubber sleeve from the middle
bristle brush or middle rubber brush.
Rubber sleeve
Bearing
Rubber sleeve
1. As shown on the above photo, please clean
the middle bristle brush or middle rubber brush
regularly with a clean brush.
2. As shown on the above photo, clean every
part of the middle bristle brush, or middle rubber
brush regulary.
5.6 Cleaning the Side Brush
1. Take out the screw on the
side brush with a screwdriver.
2. Take out the side brush, clean
the hair on the side brush, then
clean the entanglement in the
slot.
3. Put the side brush back in its
hole, and put the screw back in the
side with a screwdriver.
- 16 -
Tips: There is a small bearing in the rubber sleeve.
When cleaning the main brush, keep an eye out if
the bearing falls out. If it does, then remember to put
it back in the rubber sleeve.
- 17 -
5.10 Cleaning the Trailing Bar Assembly
Please put together and take apart the trailing bar assembly according to the above photo.
Tips: 1.When installing the snap joint on both sides, either press or take it out carefully at a
90o (degree)angle to the cleaner, to keep the joint in good condition.
2.Press the middle of the trailing bar, it is successful when you hear the sound “ka ka”.
Tips:the trailing bar assembly works best on flat flooring, so use it in the most suitable
place in your home.
5.8 Cleaning the Left Wheel and Right Wheel
1. Clean with a clean brush, do not clean with water.
（Tips: Same as the tips comment above.）
5.7 Cleaning the Front Wheel
1. Pull out the front wheel with fingers or a
tool.（as picture）
2. Clean the front wheel with a clean brush.
3. When putting the front wheel back in place,
put it in the correct place and press down.
（Tips：The hair or cloth strips from the brush
may get tangled in the axle of the wheels, so make
sure to clean it regulary.
5.9 Cleaning the Sensors
We recommend you mop the sensor
window with a dry cloth after cleaning
the sensors, in case dust has collected
on the window, which will effect the
function of the sensors.
2. Match the error code on the vacuum display to the table below to help you solve it.
1.There is a sticker on the trailing bar, so it is
easy to put together and take apart.
2.The mop can be dry or wet when used.
Cleaning the Mop
Tips: 1. If the cleaner stops working, it will emit the alarm sound “di di”.
- 18 -
6.Potential Faults
6.1 Alarm and Prompt Facility
6.2 Processing Methods
Fault
Code
Faults performanceReason Solution Tips
1. There's something
blocking or covering the
sensor window.
2. Blocked on the step.
Fault in the ground
detection sensors.
1.Clean the ground detection
sensors.
2.Take out the cleaner.
Clean the ground
detection sensors
regularly.
1.The main brush is blocked.
2.Hairs or strips of cloth from
the brush
1.The cleaner can not work
2.It can not charge automa tically.
1.The wheels are blocked
2. Hairs and strips of cloth
have got entangled in the
main brush.
There is poor contact
between the brush
and the floor, causing
the motor to not work properly
Check the left and right wheels,
clean the entanglement on the
left and right wheels.
Clean the wheels
regularly.
Check and clean the main
brush.
Clean the main brush
regularly.
Battery power is low. 1. The cleaner changes the
charging mode automatically.
2.charge the machine manually.
Fault detected in the
left or right wheels.
The battery power is
exhausted, it can not
get back to the charg
-ing station.
00:01
00:02
00:03
00:04
1.Install the dust box
2.Check whether the dust box
is installed properly.
00:05
No.
1
Faults Solution
the cleaner works
backwards all the time
2
The cleaner does not work
1. Avoid the cleaner working in the strong bright environment.
2. Avoid using the cleaner on black carpet.
3. Check whether the ground detection sensors are covered by dust or
other objects. If so, clean them away with a dry cloth.
1. Check whether the power switch is on and the power indicator is on.
2. Check whether the cleaner has enough power, if not, please charge the
machine.
1.No dust box in the
machine
2.Dust box not put back in
properly.
Dust box
zone divider.
The cleaner stops when
it has been working for a
while
Check whether the cleaner is in "Spot Cleaning" mode, this
When the battery power is low, please charge the machine by inserting
the power supply directly into the robot.
zone divider
zone divider
The machine can not be
charged when power is
inserted directly into the
robot body
mode only
lasts 3-5 minutes.
Technical Specifications
Accessories Specifications
Our company reserves the right to make any changes to this
product if we believe it will improve it. The power to alter the
product is owned by our company.
Main Body Specifications
9
electriQ UK SUPPORT
www.electriQ.co.uk/support
If the unit still fails to operate call: 0871 620 1057
or complete the online form
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit 2, The Nursery
Berristow Lane
South Normanton
Derbyshire, DE55 2FX
Disposal: Do not dispose this product as unsorted waste.
Collection of such waste must be handled separately as
special treatment is necessary.
Recycling facilities are now available for all customers at whi ch you
can deposit your old electrical products. Customers will be able to
take any old electrical equipment to participating civic amenity sites
run by their local councils. Please remember that this equipmen t will
be further handled during the recycling process, so please be
considerate when depositing your equipment. Please contact the local
council for details of your local household waste recycling centres.
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