Electric Mobility Rascal Veo, Rascal Veo X, Rascal Veo Sport Owner's Manual
Electric Mobility Euro Limited, Canal Way, Ilminster , Somerset TA19 9DL
Telephone: 01460 258100 www.electricmobility.co.uk
Issue 3: 04/2016
Rascal Veo, Veo X
& Veo Sport Scooters
Owner’s Manual & Service Record
Rascal Veo Sport
Electric Mobility Euro Ltd offers these robust, manoeuvrable scooters for convenient indoor and outdoor use.
The Veo series of scooters can easily be dismantled for transport in cars, MPVs and vans. The three different
models of Veo Scooter differ from each other in terms of specification - for information see the Specifications
section of this manual. Provided that your scooter is maintained and operated in accordance with this manual it
should last for many years, and provide you with freedom and independence.
Please read this manual thoroughly before using your scooter. If you have any doubts about warnings or
instructions, ask your dealer for an explanation. If at any time you feel that you may not be able to control your
scooter safely, do not drive it, and consult your dealer for a solution. If you think the scooter may be damaged,
do not drive it and contact your dealer for advice.
We suggest that you keep this owner’s manual in a safe place as it contains essential safety, operation and
maintenance information for this scooter.
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Notice
All Electric Mobility Vehicles are sold through authorised dealers. Make sure your dealer demonstrates all
the features of the product prior to, or when, it is delivered.
Warning!
This manual contains important safety notices. Please take time to read and understand them. Ignoring
them may endanger you or others.
Rascal Veo, Veo X & Veo Sport Scooter
Rascal Veo Sport
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Contents
Dealer information 4
Features and layout 4
Safety information 5
Intended use 5
Safety Information 6
Controls 8
Freewheel Device 9
Brakes 9
Armrest adjustment 10
Seat back adjustment 10
Swivel seat 10
Tiller folding and tiller transport lock 10
Transferring in and out of your scooter. 11
Operation 12
Driving the vehicle 12
Driving the vehicle - hazards 13
Transporting your scooter 14
Assembling your scooter following transportation 16
Battery charging 17
User maintenance 19
Servicing & maintenance 19
Scooter Diagnostic Functions 20
Troubleshooting guide 22
Additional safety information 22
Additional information 23
Frequently asked questions 23
Engineers checklist 24
Guarantees 25
Technical information regarding EMI 26
Technical specification 27
Brochure request 31
Guarantee Card - dealer information 31
Service log 33
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Rascal Veo, Veo X & Veo Sport Scooter
Dealer Information
For product information see serial number plate on the seat post under the seat and / or as attached to the
scooter chassis.
Manufacturer
Electric Mobility Euro Limited
Canal Way, Ilminster, Somerset TA19 9DL
Company Registration in England No. 2419231
Features and Layout
Photo shows the Rascal Veo Sport scooter. See the technical specification for full details.
This is your contact number
for service and support
Dealer Stamp
Telephone:
Email:
Product Model Number
Serial Number
Date of Purchase
Owner
Fold down backrest
Fold up / adjustable
armrests
Freewheel lever
Rear suspension
Finger control lever
Removable storage
basket
Tiller adjustment
Tiller transport lock
Front tilt suspension
Solid tyres all round
Charging point
Delta-bar tiller
Removable battery
pack
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Safety Information
Read this manual thoroughly before driving or operating the vehicle.
If you have any doubt about the content of this manual phone your dealer to resolve the problem. Please read
this manual, and ensure your scooter is serviced regularly.
Book symbol: This symbol appears on the product. Please read this product manual before
assembling or operating the scooter.
Pinchpoint symbol: Wherever you see this sign there is a nearby risk of injury owing to a pinch or
crushing point.
Tip symbol: This sign indicates advice on how to get the most from your scooter.
© 2016 Electric Mobility Euro Ltd.
No liability is assumed with respect to the use of any information contained in this publication. While every precaution
has been taken in the preparation of this publication Electric Mobility Euro Ltd. assumes no responsibility for errors or
omissions nor is any liability assumed for damages resulting from the use of information contained in this publication.
This publication, as well as the operational details described herein, is subject to change without notice.
Intended use of the vehicle/s
The Rascal Veo series of scooters are designed for use by adults with a disability (up to the maximum
recommended weight (see Technical Specification sheet) who require a robust daily use scooter that is ideal for
both indoor and outdoor use.
These scooters are intended for use both outdoors and indoors on hard /smooth surfaces. Kerbs should
be avoided, but the scooters can mount kerbs and small obstacles up to that specified in the Technical
Specification sheet.
Users could endanger themselves and others if they are not capable of driving their scooter safely. Dealers will
advise on the most suitable vehicle from the Electric Mobility range, but it is up to users to ensure that they
have the manual dexterity to drive the vehicle, adequate sight and hearing to perceive danger in time, and can
at all times operate the scooter safely in the expected conditions. If in doubt we suggest you consult a
healthcare professional and your nearest dealer for advice on the most suitable scooter for your particular
condition. Users should also regularly assess their ability to operate their vehicle safely.
The Rascal Veo series of scooters should not be used on potholed, rutted or slippery surfaces such as grass.
Within this manual there are important safety notices. They are clearly marked with the sign (left)
Make sure that you understand all these notices. If you have any doubt, contact your dealer.
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Rascal Veo, Veo X & Veo Sport Scooter
Safety Information
General Warnings
Warning ! The operation of scooters can endanger the life of the driver or third parties. Any driver should
always be fully capable of operating this vehicle safely.
Warning ! Sitting for long periods may increase the chance of thromboses or pressure sores. Users prone to
such conditions are advised to take medical advice.
Warning ! The Rascal Veo range of scooters has been designed and tested for drivers with weights up to
those in the Technical Specification Sheets. These weights should never be exceeded.
Warning ! Tiller Mounted Basket. The basket mounted on the tiller has a weight limit as shown in the
Technical specification. Do not exceed this as it could affect stability and performance. Do not carry
or attach anything to the handlebars or controls as this could affect driving safety.
Warning ! Do not exceed the specification; do not modify this scooter or use it other than as a scooter.
Warning ! Passengers, including children, should never be carried.
Warning ! Electromagnetic interference may affect the driving of this scooter:
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio stations.
If your vehicle ever starts to operate by itself switch it off and report this to your Dealer.
Warning ! The operation of any scooter may affect sensitive electronic circuits such as alarm systems or
automatic doors in shops.
Driving
Before driving, refer to ”Driving Your Vehicle” … later in this manual
Warning ! Ambient Operating Temperature Range. Do not use your scooter in temperatures outside the
range stated in the specifications section of this manual. Driving in very hot or very cold conditions
can make driving more hazardous.
Warning ! Freewheel Device/Mode. Before getting on your scooter always check that the freewheel lever
is in the Drive position. When the freewheel lever is in the freewheel position, the main brakes on
your scooter will not function. Extra care should be taken with your scooter when it is in freewheel
mode as it could move without warning. You must never sit on or try to ride your scooter when it
is in freewheel mode as serious injury or death may result.
NEVER SIT ON THE SCOOTER WHEN IN FREEWHEEL MODE.
Warning ! Transferring On and Off. Do not attempt to get on or off your scooter unless it is switched off, at
rest, and on a stable, level surface. Never get on or off on a hill.
Warning ! Damage. Before driving off, check the scooter for damage, particularly that which could affect the
controls, wheels, freewheel function and/or drive motor.
Warning ! Footrest. Before switching on the scooter, always make sure that your feet are safely on the
footrest areas. If you drive forward with your feet still on the ground, they could become trapped
under the scooter and serious injury may result.
Warning ! Armrests. Do not use the armrests as a support when getting in or out of the scooter. Make sure
the armrests are lowered and secure before you start off otherwise you may fall out.
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Warning ! Entanglement. Do not wear clothing or carry items on the scooter that could become entangled
in wheels or other moving parts whilst operating the scooter. Severe injury may result.
Warning ! Battery Charge Level. Before driving off, always check the battery indicator. If you are in any
doubt, ensure all the batteries are fully charged before starting on a journey.
Warning ! Castoring. Be aware that, if you set off when the front wheels are not straight, the initial
movement could be partially sideways.
Warning ! Power. Unless there is an emergency, do not switch the power off when moving. The Scooter may
stop very suddenly. Release the forward / reverse control and the scooter will come to a controlled stop.
Warning ! Slopes. On steep slopes the scooter could topple over. Always try to avoid crossing a slope. If you
have to cross a slope, take great care to avoid tipping. Never make sharp turns on slopes. Never
drive on slippery or icy slopes. - If you are not comfortable with the hill gradient, consider an
alternative route. See “Driving Your Vehicle” – Hazards for more advice.
Warning ! Kerbs. You should always try to avoid driving up or down kerbs as this may cause the scooter to
topple. Use access ramps wherever possible. Never attempt to climb or descend kerbs greater
than that noted in the Technical Specification. If you have to climb or descend a low kerb, always
tackle it straight on. See “Driving Your Vehicle” – Hazards for more advice.
Warning ! Speed. Turning at maximum speed might cause the scooter to topple over. Always slow down for
turns. Always slow down when amongst pedestrians and ensure you do not run into them.
Warning ! Stopping. If the scooter stops suddenly when turning, it might topple. Try not to brake when
turning. Always take particular care when turning.
Warning ! Reversing. Always take particular care when reversing the scooter as injury to other people may
occur if safe distances are not maintained.
Warning ! Leaning Over. Do not lean sideways, as this could cause the scooter to topple.
Warning ! Escalators. Never drive the scooter onto an escalator as this could cause the scooter to topple
and result in severe injury.
Warning ! Roads. This scooter is not designed or approved for use on public roads, apart from crossing
roads at designated places.
Warning ! Driving in Poor Visibility. Scooters are not easily seen. Your scooter is not intended for use in
darkness or in poor visibility.
Warning ! Carrying Items. Do not carry or attach anything to the handlebars or controls as this could affect
the driving safety.
Warning ! Hot Surfaces. If the scooter is left out in the sun, surfaces could become extremely hot. Always
try to park the vehicle in the shade.
Warning ! Seats in Vehicles. This scooter is not suitable for use as a seat for an occupant when in a
motor vehicle.
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Rascal Veo, Veo X & Veo Sport Scooter
Controls
Before driving your vehicle it is important to familiarise yourself with the controls. Do not attempt to drive the
vehicle before reading the rest of this Handbook.
Dashboard Description
1. Battery Indicator: This indicator shows the level of charge in the batteries. When in the green area the
batteries are fully charged. When in the yellow area the batteries need recharging and when in the red area
the batteries urgently need recharging. Note: When the vehicle is climbing a steep incline or starting off, the
level may drop momentarily; this is normal.
2. Speed Control: This controls the top speed of your scooter. When the knob is turned fully to the left, this
is the slowest speed setting, marked by a tortoise. As the knob is turned to the right the speed will increase to a
maximum, marked by a hare. Set the speed before you move off. Do not adjust the speed control dial when
the vehicle is moving.
3. Power On Indicator / Status LED: This indicator (first LED on the battery indicator) shows the status of
the scooter – either on or off. Note. The controller has a diagnostic mode: If the red LED flashes, this indicates
that the controller has detected an error or fault. If this happens refer to the diagnostic table at the back of
this manual for a solution.
Tip: One of the most common “faults” is that the scooter has been switched on with the free-wheel function
enabled– Just turn the power on/off key to the off position, position the freewheel lever in drive and turn the
ignition key back to the ON position.
4. Horn: Press the button and the horn will sound. Release and the horn will cease.
5. Ignition Key: Dependent on the model of scooter, the ignition key may have to be pushed in before you can turn
the vehicle on or off. Remember to remove the key when not in use. Do not leave the ignition on when not in use,
especially when charging the vehicle.
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6. Finger control: To operate, turn the key to the “on” or “I” position on the ignition. Pull the right hand lever
towards you and the machine moves forward. The more you pull the lever the faster the scooter goes. To
brake, release the lever. Again the faster the lever is released the quicker you will stop. To reverse, pull the
left lever towards you. Do not pull both levers at once. Note. The controls can be changed for customers
with a left-hand bias. Please contact your local dealer for information.
Charging Point: The charging point is situated on the front face of the removable battery pack. (see Battery
Charging section for further instructions).
Freewheel Device
When the vehicle is switched off the brakes are automatically
engaged. This is called “Failsafe Braking”. Also, if the batteries are
flat, the brakes are automatically applied. There may be occasions
where you may wish to move the vehicle without power. To do this
there is a Freewheel Device fitted.
The Freewheel device allows the vehicle to be pushed without power.
To activate, first locate the lever. When standing behind the scooter, it is
located on the right hand side of the rear of the vehicle - See Illustration.
• Make sure the On/Off (ignition) key is in the off position.
• Move the lever UP The vehicle can now be pushed in Freewheel.
• Move the lever DOWN to engage drive. The vehicle is now braked. This is the normal operating position.
• IF YOU ARE NOT COMPLETELY SURE OF THIS FEATURE CONTACT
YOUR DEALER BEFORE OPERATING THE SCOOTER.
NOTE: To avoid excessive strain on the tiller / handlebar assembly, never push or pull the scooter in
freewheel mode if a user is on-board. Pull the lever UPWARDS to engage freewheel mode (no brakes -
caution). Push the lever DOWNWARDS to engage Drive mode.
Warning! If the freewheel device is in “freewheel” mode, the braking is disabled. Never select the
freewheel mode if the Scooter is on a slope or could be pushed onto a slope.
Brakes
There are 2 braking systems. The first works with the finger controls. When the finger control is released the
scooter will automatically brake and bring the scooter to a stop. When the scooter stops the automatic
brake will engage. This will stop the vehicle rolling forward or backward. When you start the brake will
automatically disengage. If the battery should run out, the brakes automatically engage. Note that even when
freewheel is selected, a secondary braking system is applied automatically to limit the maximum speed. You
may notice this system causing drag when moving the scooter in freewheel mode
Warning! If the freewheel device is in “freewheel” the automatic braking is disabled. Never select the
freewheel device if the scooter is on a slope or could be pushed onto a slope.
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Rascal Veo, Veo X & Veo Sport Scooter
Armrest
adjustment
When getting seated on the scooter
lift the armrest up. When riding
always have the armrest in the down
position. Avoid pinching fingers as
you lower the armrest.
If you require more room in the width of the seat undo the knobs at the rear of the seat. Slide the armrests in or
out to suit. Tighten both knobs to clamp. To ensure that the user is sitting centrally, the armrests should always
be adjusted to be equidistant from the centre of the seat.
Seat Back Adjustment
The angle of the seat back is fixed, however it can be folded to allow
easy storage and handling. To fold the seat, hold it by the top edge and
push forward.
Warning! Never drive with the armrest up or with the armrest knob loose.
Swivel seat
This allows easy access
1. To operate, locate the release lever under the seat.
2. Pull the lever up and the seat will release allowing it to rotate.
3. Release the lever and the seat should lock automatically, but always
check it has.
Warning! Do not use this device if the vehicle is on a slope. Always check the seat is locked in the
forward position before driving the vehicle.
Tiller Folding and Tiller Transport Lock
The tiller can be folded down for transporting and storage. Take care when lowering the tiller not to pinch your
fingers at the base of the tiller. Once in the folded position, the tiller can be locked in place to avoid tiller movement during transport and / or storage using the “transport lock” - See “ Transporting your scooter” section of
this manual for further details.
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• Rotate the knurled knob anti-clockwise sufficiently for the retaining serrations to allow the tiller to move.
• Lower the tiller so that it is in its lowest position.
• Rotate the knurled knob clockwise and ensure that it is tight and the retaining serrations are fully engaged.
Tip: The tiller can be adjusted to achieve a comfortable driving position.
• Rotate the knurled knob anti-clockwise sufficiently for the retaining serrations to allow the tiller to move.
Adjust the tiller so that your driving position is safe and comfortable.
• Rotate the knurled knob
clockwise and ensure that it is
tight and the retaining serrations
are fully engaged
• Adjust the tiller to suit your
driving position, ensuring the
tiller is firmly locked in place
before driving off.
Warning! Before driving, always check that the tiller is securely in the upright position and that the tiller
transport lock is disengaged. Safe steering will be impossible if you do not !
Transferring In And Out Of The Scooter
If you feel at all uncertain about getting in or out of the scooter seek assistance.
Transferring into the Scooter from the Front
Before getting in:
• Make sure that the scooter is on a level surface, and that it is not in Freewheel mode.
• Make sure the brakes are engaged - try to push the scooter a little to verify that the brakes are working.
• Ensure that the ignition key is turned off. (The red LED / lamp on the dashboard will not be on or flashing)
• Ensure that the handlebar / tiller adjustment is fully tightened and that any accessories are properly
fitted and secured.
• Ensure that the transport tiller lock is not engaged by checking that the steering is free to operate.
• The seat should be facing forwards with the seat back in the upright position.
• Adjust the handlebars / tiller so that the front wheels are facing forward.
You are now ready to get in:
• Approach the seat from the side and step over the centre part of the scooter with one foot. You should
now be straddling the scooter facing forwards and with the seat behind you. With your back to the seat,
you can steady yourself using the armrests and then lower yourself gently into the seat.
• Lift each of your feet onto the footrest platform.
Getting out of the Scooter:
• Before getting out of the scooter, be sure that it is on a level surface and the power key is switched to the
off position. - If you feel uncertain about getting out, seek assistance. Move the handlebars so that the front
wheels are facing directly forwards.
• Lift your feet off the footrest platform and stand up using the armrests to provide you with additional stability
if required. (Do not put your full weight on the armrests)
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