Elavon Ingenico 7780, Ingenico 5100 Quick Reference Manual
Retail Application
Quick Reference Guide
Ingenico 7780 and 5100
with PIN Pad 3050
English & Français
English
Color Key
Required Merchant Input on Point of Sale
Required Customer Input on Internal
or External PIN-pad
Optional Merchant Input on Point of Sale
Optional Customer Input on Internal
or External PIN-pad
Credit Sale
> Press [1] for Sale
> If prompted, enter Clerk ID, press [Enter]
> Enter amount, press [Enter]
> Swipe credit card
OR
> Have customer insert chip card into
reader (5100=pin pad; 7780=terminal)
> If prompted, have customer select
language (English, Francais)
> If prompted, have customer press [OK] for
sale amount
> If prompted, have customer enter PIN
and press [OK]
OR
> Enter last 4-digits of card, press [ENTER]
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter Clerk Name, press [ENTER]
If Purchasing, Business, or Commercial
card:
> Enter customer #, press [ENTER]
> Enter tax amount, press [ENTER]
> Select [YES] if “tax exempt?”
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
> Press [OK] to confirm transaction amount
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
> Have customer remove card if card was
in chip reader
Credit Sale Manually Keyed
> Press [1] Sale
> Enter amount, press [Enter]
> Enter credit card account #, press
[ENTER]
> Enter Expiration date (MM/YY), press
[ENTER]
Manually keyed security prompts are
optional:
> Select [YES] if the card is present
> Enter card verification #, press [ENTER]
> Enter address, press [ENTER]
> Enter postal code, press [ENTER]
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter clerk name, press [ENTER]
If Purchasing, Business, or Commercial
card:
> Enter customer #, press [ENTER]
> Enter tax amount, press [ENTER]
> Select [YES] if “tax exempt?”
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
> Press [OK] to confirm transaction amount
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
Debit Sale
> Press [1] for Sale
> If prompted, enter Clerk ID, press [Enter]
> Enter amount, press [Enter]
> Swipe debit card
OR
> Have customer insert chip card into
reader (5100=pin pad; 7780=terminal)
> If prompted, have customer select
language (English, Francais)
> If prompted, have customer press [OK]
for sale amount
> If prompted, have customer enter PIN and
press [OK]
OR
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter clerk name, press [ENTER]
Cash back prompts are optional:
> Enter cash back amount, press [ENTER]
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
These prompts may appear on the PIN
pad for customer verification:
> Press [OK] to confirm cash back amount
> Confirm fee
These prompts will appear on the PIN
pad for customer verification:
> Press [OK] to confirm total transaction
amount
> Select [CHQ] (chequing) or [SAV]
(savings)
> Enter PIN, press [ENTER]
> Transaction authorizes, receipt prints
> Have customer remove card if card was
in chip reader
Credit Authorization Only
> Press [5] then press [3] AUTH ONLY
> If prompted, enter Clerk ID, press [Enter]
> Enter amount, press [Enter]
> Have customer Insert chip card into
reader (5100=pin pad; 7780=terminal)
> If prompted, have customer select
language (English, Francais)
> If prompted, have customer press [OK]
for sale amount
> If prompted, have customer enter PIN
and press [OK]
OR
> Swipe or input credit card account #,
press [ENTER]
•Ifswiped,enterlast4-digitsofcard,
press [ENTER]
•Ifmanuallyinputaccount#,keyin
expiration date, press [ENTER]
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter Clerk Name, press [ENTER]
If Purchasing, Business, or Commercial
card:
> Enter customer #, press [ENTER]
> Enter tax amount, press [ENTER]
> Select [YES] if “tax exempt?”
> Press [OK] to confirm transaction amount
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
> Have customer remove card if card was
in chip reader
Credit Force
> Press [6] FORCE
> Enter amount, press [Enter]
> Swipe or input credit card account #,
press [ENTER]
> If manually input account #, key in
expiration date, press [ENTER]
Manually keyed security prompts are
optional:
> Select [YES] if the card is present
> Enter card verification #, press [ENTER]
> Enter address, press [ENTER]
> Enter postal code, press [ENTER]
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter clerk name, press [ENTER]
If Purchasing, Business, or Commercial
card:
> Enter customer #, press [ENTER]
> Enter tax amount, press [ENTER]
> Select [YES] if “tax exempt?”
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
> Press [OK] to confirm transaction amount
> Enter approval code, press [ENTER]
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
Credit Return
> Press [7] RETURN
> Enter password, press [ENTER]
> If prompted, enter Clerk ID, press [Enter]
> Enter amount, press [Enter]
> Have customer Insert chip card into
reader (5100=pin pad; 7780=terminal)
> If prompted, have customer select
language (English, Francais)
> If prompted, have customer press [OK]
for return amount
> If prompted, have customer enter PIN
and press [OK]
OR
> Swipe or input credit card account #
and press [ENTER]
> If manually, input account #, key in
expiration date, press [ENTER]
Manually keyed security prompts are
optional:
> Select [YES] if the card is present
> Enter card verification #, press [ENTER]
> Enter address, press [ENTER]
> Enter postal code, press [ENTER]
Clerk prompts are optional:
> Enter clerk ID, press [ENTER]
> Select [YES] to add clerk ID
> Enter clerk name, press [ENTER]
If Purchasing, Business, or Commercial
card:
> Enter customer #, press [ENTER]
> Enter tax amount, press [ENTER]
> Select [YES] if “tax exempt?”
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
> Press [OK] to confirm transaction amount
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
> Have customer remove card if card was
in chip reader
Debit Return
> Press [7] RETURN
> Enter password, press [ENTER]
> Enter amount, press [Enter]
> If prompted, enter Clerk ID, press [Enter]
> Have customer Insert chip card into
reader (5100=pin pad; 7780=terminal)
> If prompted, have customer select
language (English, Francais)
> If prompted, have customer press [OK]
for return amount
> If prompted, have customer enter PIN
and press [OK]
OR
> Swipe credit card account #,
press [ENTER]
> Enter clerk ID, press [ENTER]
> Enter amount, press [ENTER]
These prompts will appear on the PIN
pad for customer verification:
> Press [OK] to confirm transaction void
> Select [CHQ] (chequing) or [SAV]
(savings)
> Enter PIN, press [ENTER]
> Transaction authorizes, receipt prints
> Have customer remove card if card was
in chip reader
Credit Void
> Press [5] then press [2] VOID
> Select search method: ALL, REF #,
CLERK #, ACCT # or INV/TKT#
> Enter the search criterion: reference,
clerk, card # or invoice/ticket #,
press [ENTER]
> From the list, select the transaction to
void
> Select [YES] to confirm void
> Transaction authorizes, receipt prints
> Select [YES] or [NO] for customer copy
Debit Void
> Press [5] then press [2] VOID
> Select search method: ALL, REF #,
CLERK #, ACCT # or INV/TKT#
> Enter the search criterion: reference,
clerk, card # or invoice/ticket #, press
[ENTER]
> From the list, select the transaction to
void
> Select [YES] to confirm void
> Slide debit card
Invoice/Ticket prompt is optional:
> Enter invoice or ticket #, press [ENTER]
These prompts will appear on the PIN
pad for customer verification:
> Press [OK] to confirm transaction amount
> Select [CHQ] (chequing) or [SAV]
(savings)
> Enter PIN, press [ENTER]
> Transaction authorizes, receipt prints
Reprint Receipt
> Press [9]
> Press [1] LAST COPY, or [2] SEARCH
> If SEARCH is selected:
•Selectsearchmethod:ALL, REF #,
CLERK #, ACCT # or INV/TKT#
•Enterthesearchcriterion:reference,
clerk, acct #, or invoice/ticket #,
press [ENTER]
•Press [SELECT]
•Press[1] if MERCHANT COPY,
[2] CUSTOMER COPY, or [3] BOTH
> Receipt prints
Print/Display Batch Data
> Press [4]
> Press [2] DETAIL, [3] SUMMARY
> Press [1] to PRINT, or [2] to DISPLAY
•IfPRINT, Point-of-Sale prints report
•IfDISPLAY, press [NEXT] to view more
information, or [PREV] to go back
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