Elastic Networks StormPort 600 Installation Manual

Elastic Networks

StormPort 600 Modem

Installation Guide

Document Version: Standard
Document Revision: 1.00
Publication Date: November 2000

08-01143-01

2

©2000 Elastic Networks

The StormPort 600 Modem Installation Guide is copyrighted and all rights are reserved. This document
maynot,in whole orin part,be copied,photocopied,reproduced,translated,or reducedtoany electronic
mediumor machinereadableform withoutprior consentin writingfrom Elastic Networks.EtherLoop is
a trademark of Elastic Networks. IBMis thetrademarkofInternational Business Machines,
Incorporated; Windows95,WindowsNTand Windows 3.1 are trademarks of Microsoft, Incorporated;
Quadra 610,OS7.5, Mac, and Macintosh aretrademarks of Apple Computer.

Revision 1.00 StormPort 600 Modem Installation Guide 08-01143-01

Elastic Networks

StormPort 600 Modem

Installation Guide

Publication Number: 08-01143-01
Document Version: Standard
Document Revision: 1.00
Publication Date: November 2000

 2000 Elastic N et work s
All rights reserved

Allinformationcontainedinthisdocumentis subjecttochangewithoutnotice. E lasticNetworksreservesthe rightto makechanges
to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may
warrant.

EtherLoop is a trademarkof ElasticNetworks.

Revision 1.00 StormPort 600 Modem Installation Guide 08-01143-01

iv

Revision 1.00 StormPort 600 Modem Installation Guide 08-01143-01

Publication history

November 2000

Standard document initial release for general publication.

v

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Table of Contents 1-7

Table of Contents 1-

About this document ix

Safety Considerations ix
StormPort 600 Modem Requirements x

Installing the StormPort 600 Mo dem 11

The StormPort 600 Modem 12
Materials I nc luded w ith the StormPort 600 Modem 13
Dip S witches 16
LED Panel 16

Installing the Inline Filter 18

Appendix A: Troubleshooting 19

Appendix B: Regulatory Information 23

FCC Compliance Information 23
FCC Information to User 24
Industry Canada Compliance Information 26

Appendix C. Warranty and Disclaimers 27

Coverage 27
Exclusions 28

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1-8 Table of C ontents

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ix

About this document 1-

This document provides instructions for installing, using and troubleshooting
the StormPort 600 Modem. Before installing or using the modem, be sure to
read the Safety Considerations and StormPort 600 Modem Requirements in
this section.

Safety Considerations

!

The StormPort 600 Modem complies with the regulatory requirements of CSA
C22.2#950-M95 for Canada and UL 1950 Edition 3 for the United States.
Although this product is designed with your complete safety in mi nd, there are
precautions you should adhere to for your individual safety as well as the saf ety
of your equipment. These precautions include, but are not limited to th e
following:

• Read and understand all instructions.

• Place your m odem on a stable surface. Dropping the modem can cause
damage that is not covered under the m anufacturer’s warranty.

• Donotdisassemble the modem! Opening the unit may expose you to electrical
shock!

• Use caution when installing or modifying telephone lines.

• Do not use modem near water to avoid shock hazard.

• Never install telephon e jacks in wet lo ca tions unless the jack is specifically
designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnec ted.

• Avoid installing telephone wiring during an electrical storm.

• Do not place objects on top o f modem.

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x About this document

StormPort 600 Modem Requirements

The StormPort 600 Modem has specific requirements. Please insure that all of
the information and equipment is available prior to the installation procedure.
The requirements are as follows:

Requirement Description

StormPort 600 Modem Service Once you hav e purchased the StormPort 600

Network Access A 10Base-T Ethernet Cardwith a standardR J-45

Network Address Internet Protocol (IP ) address from your I nt ernet

modem directly or thro ugh a distributor, contact
your local Inte rnet service provider (ISP) and
subscribe to high-speed Internet service. Your
modem will not function until the common local
exchange carrier ac tivates the service.

connector must be ins tal led and configured in
your computer. Any com puter (MAC, PC, UNIX
workstation) that can run Windows 3.1 or higher,
or OS 5 or higher can be used with the StormPort
600 Modem.

service provider, corporate IS network
administrator, or hotel front desk. Simply ask for
the IP address requirements for your connec tion.
Your Internet service provider must use TCP/IP
protocol.

Only one StormPort 600 Modem
per phone lin e

StormPort 600 Modem must be
connected to line one (1) on
multiple line telephone systems

Only the computer that is directly connected to
the StormPort 600 Modem through the10Base-T
Ethernet cable is supported.

Data transfer rates will vary somewhat,
depending on the s peed of your computer, the
network (ISP, corporate, etc.) through which you
are communicating, and the speed and
connection of the computer with which you are
transferring data.

If you need help, call distributor technical support.

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1-11

Installing the StormPort 600 Modem 1-

This chapter describes the StormPort600 Modemand contains the installation
procedures for the modem and support equipment.

Chapter contents

This chapter includes the following information.

Table 1-1.

Topic See

The StormPort 600 Mo dem page 1-12
Materials Included with the StormPort 600 Modem page 1-13
Dip Switches page 1-16
LED Panel page 1-6

Chapter task list

This chapter includes the following tasks.

Task See

Installing the Modem page 1-15
Installing the Inline Filter page 1-18

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1-12 Installing the StormPort 600 Modem

The StormPort 600 Modem

The StormPort 600 modem is used with an Ethernet-configured PC and an
ordinary phone line to access the Internet or corporate intranet at
multi-megabitspeeds. The StormPort 600 Modem permits simultaneousvoice
(or analog data) transmission on the same telephone line. The standard
telephone cable provided in the installation kit can be used to connect a
telephone, fax, or answering machine directly to your StormPort 600 Modem.

This document contains the necessary procedures for installing and using the
StormPort 600 Modem.

The StormPort 600 Modem and the EtherLoop System

The StormPort 600 Modem is a component of an EtherLoop system.
EtherLoop is an Elastic Networks technology that supports high-speed data
simulaneously with voice using existing phone lines. If the other network
components of the EtherLoop system have not been correctly installed, the

StormPort 600 Modem will not work.

Contact your service provider or distributor technical support if you have
problems completing the installation.

Always-on Internet connection

The StormPort 600 Modem is a state-of-the-art, high-speed data modem that
delivers an “always-on” connection to a service provider or corporate
Information Service (IS) network. This direct access eliminates the
time-consuming dial-up sequence thatis required byother modems and grants
immediate access to the Internet in addition to much faster upload/download
speeds.

Factory-tested components

The StormPort 600 Modem has been factory-tested. If you have a problem
using the modem, review the procedures in this guide. Contact your service
provider or distributor technical support if you have questions.

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Installing the S tormPort 600 Modem 1-13

Materials Included with the StormPort 600 Modem

The StormPort 600 modem contains standard RJ-11 telephone and jack
interfaces to connect the existing voice facility,and a 10Base-T Ethernet RJ-45
interface to connect the Ethernet cable from the end-user PC.

The following table shows the components included in the StormPort 600
Modem package. If you are missing any item, contact yourproduct distributor
for a replacement.

Table1-2. ListofMaterials.

Description Item

StormPort 600 M odem

Class 2, 5V, AC Power Supply

10Base-T Ethernet
Cable Assembly, RJ-45, 8 PIN 8

Conductor

Cable Assembly,RJ-11, 6 PIN, 6
Conductor

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1-14 Installing the StormPort 600 Modem

Table1-2. ListofMaterials.

Description Item

Inline Filter

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Task:

Installing the Modem

Note: Some PCs and laptops require an adapter between the RJ-45
Ethernet cable and the Ethernet connector on the PC/laptop (the
adapter is often a round, 8-pin connector).

Step Action

1 Make sure that all of the StormPort 600 Modem equipment i s avail able before

proceeding.

2 Connect the RJ-45 Ethernet cable to the 10B as e-T Ethernet C ard connector

on the rear of the computer. Connect the other end of cable to the Ethernet
port on the rear of the modem labeled: To PC.

3 The telephone is connected w it h an RJ-11 modular phone line cord to a

telephone wall jack. Disconnect the telephone line cord from the telephone
wall jack and insertit intothe jack in th e rear of the mode m identified with this
icon:

Installing the S tormPort 600 Modem 1-15

4 Connect the RJ-11 modular phone cord to the connector on the rear of the

modem labeled, To Wall Jack. This connector is identified with a telephone
line symbol.

5 Insert the other end of the phone cord into the telephone wall jack.
6 Con nect the rounded plug end of the power supply cord into the 5V AC

connector on t he rear of the modem.

7 Plug the power s upply into wall outlet. This completes the m odem phys ical

installation. At this point, the Power and the Loop Status indicator lights
should be green.

Note:

StormPort 600 modem LED indicators.

STOP

You have completed this task.

See “Dip S wit c hes ” on page 1-16 for more information on the

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1-16 Installing the StormPort 600 Modem

Dip Switches

Aseries offour dip switches are on the back ofthe StormPort 600 Modem. The
modem is delivered with the switches in the default setting.

Do not change these dip switches. However, should the switches be changed
inadvertently, the default setting for the dip switches are detailed in the
following table..

Table 1-2. Dip Switches Default Setting

LED Panel

Position

(left t o right)

1Off
2Off
3Off
4Off

Setting

The front panel of the StormPort 600 Modem has four LED status andactivity
indicators. These indicators provide modemstatus and diagnosic information,
as listed in the following table:

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Installing the S tormPort 600 Modem 1-17

Table 1 -3. StormPort 600 Modem LED Panel

Position

Indicator Usage

(left t o right)
1 Power LED This LED is green

whenthe modem is
receiving power.,

2 Computer LED This LED is green

when there is a
connection
between the
modem and the
computer.

3 Network LED This light is green

and flashes when
the modem is
transferring data to
and from the
computer.

4 Transfer LED Generally,this light

is green and
flashes when the
modem is
transferring data to
and from the
Internet. When the
light is flashing
yellow, it is
“training”
(communicating
with equipment at
the ISP), and will
become green
when trained.

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1-18 Installing the StormPort 600 Modem

Task:

Installing the Inline Filter

If you have other devices connected to the same line as the StormPort 600
Modem, you will need to install one Inline Filter per device.

Follow these instructions precisely to install the Desk Mount Filter. If the
telephonefilterisinstalledincorrectly(reversed),thefilter willnot allowvoice
signals to pass.

To install the Inline filter, simply disconnect the telephone line cord
connecting the other device from the wall jack and insert it into the jack on the
inline filter. Plug the filter’s “pig tail” end into the wall jack.

STOP

You have completed this task.

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A-19

Appendix A: Troubleshooting A-

Table A-1. Modem Troubleshooting

Problem Troubleshooting

No Modem
Power/PowerL ight O ff

No data transfer Check these items in the following order:

Make sure there is power to the outlet. Check the
connection to the modem. (Make sure the modem is
plugged in). If the power indicator is not lit, try another
power cord. If the indicator is still not lit, call distributor
technical support.

1. PC Light is OFF

If connected to an EtherPort, this light is off.
However, if connected to a modem, make sure the
cable between the mode m and the back of the
computer is properly connecte d. If the PC Light
remains off, try another cable. If the indicator is still
not lit, cal l distributor technical support.

2. Transfer Light is OFF

This light will briefly blink GREEN when the
computer attempts to se nd data, and briefly bl ink
when data is sent to the computer. If it does n’t light
when the comput er sends data, AND the PC Light
is ON, call distributor technical support.

3. Network Light is Off

Check the connection to the network. The light
should be GREEN. Ifthe Network light is YELLOW,
make sure the ELMo shelf has power. If not call
distributor technical s upport.

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A-20 Appendix A: Troub leshooting

Table A-1. Modem Troubleshooting

Problem Troubleshooting

No data transfer
(

continued

)

4. Network Light is Red

The StormPort 600 Modem is not receiving any
signalfrom the Internet service provider. Make sure
all c onnec tions are w ell-connected and the
computer is set up correctly.

Make surethephonehas aclear dial tone. Call your
service prov ider (phone company). I f you are on a
corporate network, contact the network IS
administrator,and make sure theserviceprovideris
having no technical problems. If the no ise persists,
call distributor technical support.

5. Network Light is Yellow

Themodem ist ry ing to synchronize with the service
provider. Make sure the modem is at least 12
inches from the monitor. Wait th ree minutes for the
light to turn steady GREEN, which indi c ates they
are synchronized and data should transfer.

If Network Light doesn’t turn GREEN in three
minutes, call your service provider (phone
company). If you are on a corporate network,
contact the network IS administrator, and mak e
sure t he service provider is having no technical
problems. Call distributor technical support.

6. Transfer Light Remains Off

Make sure all cables are properly installed and
connected. If th e Transfer Light remains off, call
distributor technical s upport.

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Table A-1. Modem Troubleshooting

Problem Troubleshooting

Appendix A: Troubleshooting A-21

Noise interference on
the extension teleph one
when using the modem

Noise interference on
the telephone
connected to the modem

Make sure the extension phone is properly filtered. If a
filter is installed, this noise could be a faulty filter, line
cord, phone service, phone, or the StormPort
600

Modem. While using the modem, try to eliminate

1

these possibilities in the following order:

1. Turn OFF the StormPort 600 Modem. Make a call on
your extension phone and check the noise. If the
noise is gone, the modem may have a fault.

2 Exchange the line c ord betweenth e modemand the

wall jack with a known good line cord. Check the
noise. If it persists, place the known good l ine cord
between the modem and the phone.

3. If you have a known good spare phone, use it to
replace the suspect phone. If the noise is goes
away, the telephone is bad. If the noise persists, it
may be the StormP ort 600 Modem. Contact
distributor technical su pport.

4. Ca ll your phone service and ask them to c hec k the
line for noise. If they assure y ou that the noise
problem is not with their equipment, c hec k your
phone unit.

The StormPort 600 Modem has a built-in filter t o prevent
this. The noise could be a faulty line cord, phone, the
StormPort 600 Modem, or it could be coming from your
phone service. Try to eliminate these possibilities in the
following order:

1. Disconnect the phon e from the modem and connect
it directly to the wall jack, bypassing the m odem.
Disconnect the m odem from the wall jack. If the
noise is gone, you sh ould probably solve the
problem by replacing the StormPort 600 Modem. If
the noise pers ist s, it may be your phone service.

2. Ch ec k your telephone line cords by exchanging
them one at a time with a known good line cord. If
you eliminate the line cords as a possibility, check
the phone unit.

3. If you have a known good spare phone, use it to
replace the suspect phone and reconnect the
modem. A new phone may eliminat e thenoise. If the
noise persists, call distributor technical s upport.

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A-22 Appendix A: Troub leshooting

Table A-1. Modem Troubleshooting

Problem Troubleshooting

Low data throughput
rates/It seems t o take a
long time to download
files to your computer

Your PC c annot
communicate with your
Internet service prov ider

File transfer rates depend not only on the StormPort 600
Modem, but also on the speed of y our computer, the
network that you are communicat ing through (ISP,
corporate net, etc.),and thespeed andc onnection ofthe
computer you are at tempting to transfe r data to and
from.

If you know your files are being transmitted to your
computer with high-speed equipment and your
downloads still seem slow, it’s possible your modem i s
connected to more than one c omputer.

The StormPort 600 Modem s upports only one computer
at a time. Your computer may inadvertently be
connected logically (or physically) into a hub or other
network configuration that looks like multiple comput ers
to the modem. Call your corporate IS network
administrator and have any other computers removed
from the modem.

First, make sure that all network software appl ications
are properly installe d and configured. Double check to
make sure the IPaddres s iscorrect. C all yourtelephone
service provider and make sure StormPort 600 Modem
service is enabled.

Next, call your ISP help desk. If you are on a corporate
network, call the network IS administrator. Make sure
your service is active and that the network is not
experiencing technical difficulties.

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B-23

Appendix B: Regulatory Information B

FCC Compliance Information

Federal Communications Commission
Compliance Information Statement (FCC Rules Section 2.1077)

2.1077 (a) (1) Product identification
Name: StormPort 600 Modem
Product code: 02-00077-01

2.1077 (a) (2) Compliance Statement
This device complies withpart 15 of the FCC rules. Operation is subject to the
following two conditions:

a. This device may not cause harmful interference, and
b. This device must accept any interference receive, including

interference that may cause undesired operation.

2.1077 (a) (3) Responsible Party (FCC 2.909)
Elastic Networks
6120 Windward Parkway, Suite 100
Alpharetta, GA 30005
Phone: [phone]
Fax: [phone]

2.1007 (C) The compliance informationstatement shall be includedin theuser
guide or as a separate sheet.

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B-24 Appendix B: Regulatory Information

FCC Information to User

(FCC Rules Section 15.105(b)):
Note: The StormPort 600 Modem has been tested and found to comply with

the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energyand, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio and television reception, which can be determined by
turning the equipment OFF and ON,the user is encouraged to try to correctthe
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Customer Instructions

The Phone Filters comply with part 68 of the FCC Rules. On the back of this
equipmentisadesignator that contains the FCC registration number and ringer
equivalence for this equipment. If requested, this information must be
provided to the telephone company. The equipment uses the following
standard connections and codes: USOC-RJ-11.

The Phone Filters also comply with part 1950 of theUL certifications, and part

22.2 of the CSA certifications.

The Ringer Equivalence Number (REN) shown on the filter is used to
determine the quantity of devices which may be connected to the telephone
line. Excessive RENs on the telephone line may result in another device not
ringing in response to an incoming call. The sum of the RENs should not
exceed (5). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.

If the equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice is not practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment. If

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Appendix B: Regulatory Information B-25

this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.

If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is
resolved.

The equipment can not be used on public coin phone service provided by the
telephone company. Connection to party lines is subject to state tariffs.
(contact the state public utility commission, public service commission or
corporation commission for information).

No repairs can be performed by the user. If you experience trouble with this
equipment and/or for repair and warranty information, please contact
distributor technical support.

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B-26 Appendix B: Regulatory Information

Industry Canada Compliance Information

EMISSIONS:
(Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital

Apparatus”):
This Class B digital apparatus meets all requirements of the Canadian

interference-causing equipment regulations.
Cet Appareil numerique de la Class B respecte toutes les exigences du

reglement sur le materiel brouilleur du Canada.
EQUIPMENT ATTACHMENT LIMITATION
NOTICE: The Industry Canada Label identifies certified equipment. This

certification means that the equipment meets telecommunications network
protective, operational and safety requirements as prescribed in the
appropriate Modem Equipment Technical Requirements document(s). The
department does not guarantee the equipment will operate to the user’s
satisfaction.

Beforeinstalling this equipment, users should insurethat it ispermissibleto be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should beaware that compliance with the aboveconditions may
not prevent degradation in service in some situations.

Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment or equipment malfunctions may give the telecommunications
com-pany cause to request the user to disconnect the equipment.

Users should insure for their own protection that the electrical ground
connec-tions of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas. Caution: Users should not attempt to
make such connectionsthemselves, but shouldcontact the appropriate electric
inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indicationof the maximum number of terminals allowed to
be connected to a telephone interface. The termination on an interface may
consist of any combinationof devices subject only to the requirements that the
sumoftheRinger Equivalence Numbers of all the devices does not exceedfive
(5).

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C-27

Appendix C. Warrantyand DisclaimersC

Coverage

ElasticNetworks warrants this modem set againstdefects a nd malfunctions for
a period of ninety days from the date of original purchase. If there is a defect
or malfunction, Elastic Networks at its option, and as the exclusive remedy,
upon receipt of the defective set will either repair or replace this modem set at
no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished
or may contain refurbished materials. If it is necessary to replace the modem,
it may be replaced with a refurbished modem of the same design and color. If
it should become necessary to repair or replace a defective or malfunctioning
modem under this warranty, provisions of this warranty shall apply to the
repaired or replaced modem set until the expiration of ninety (90) days from
the date of pick-up or the date of shipment to you of the repaired or
replacement set or until the end of the original twelve month warranty period,
whichever is later.

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C-28 Appendix C. Warranty and Disclaimers

Exclusions

Elastic Networks does not warrant this modem set to be compatible with the
equipment of any particular telephone company. This warranty does not
extend to damage to the product resulting from improper installation or
operation,alteration,or neglect, or abuse, or misuse, fire ornatural causes such
as storms or floods after the modem is in your possession.

Elastic Networks shall not be liable for any incidental or consequential
damages, including but not limited to loss, damage, or expense directly or
indirectly arising from the customer's use of or inability to use this modem,
either separately or in combination with other equipment. This paragraph,
however, shall not apply to consequential damages for injury to the person in
the case of modems used or bought for use primarily for personal, family or
household purposes.

Thiswarrantysets forth the entire liability and obligations ofElasticNetworks
with respect to breach of war ranty, and the warranties set forth or limited
herein are the sole warranties and are in lieu of all other warranties, expressed
or implied including warranties of fitness for particular purpose and
merchantability.

Revision 1.00 StormPort 600 Modem Installation Guide 08-01143-01

Elastic Networks

StormPort 600 Modem

Installation Guide

© 2000 Elastic Networks
All rights reserved

The information contained in this document is subject to
change without notice. ElasticNetworks reserves the right
to make changes to equipment design or program
components, as progress in engineering, manufacturing
methods, or other circumstancesmay warrant.

EtherLoop is a trademark of Elastic Networks
PublicationNumber: 08-01143-01

Document Version: Standard.
Document Revision: 1.00
PublicationDate: November 2000

Printed in the United States of Am erica