Elastic Networks StormPort 405 Installation Manual

Elastic Networks

StormPort 405 Modem

Installation Guide

Document Version: Standard
Document Revision: 1.00
Publication Date: September 2000

08-01141-01

2

©2000 Elastic Networks

The StormPort 405 Modem Installation Guide is copyrighted and all rights are reserved. This document
maynot,in whole orin part,be copied,photocopied,reproduced,translated,or reducedtoany electronic
mediumor machinereadableform withoutprior consentin writingfrom Elastic Networks.EtherLoop is
a trademark of Elastic Networks. IBMis thetrademarkofInternational Business Machines,
Incorporated; Windows95,WindowsNTand Windows 3.1 are trademarks of Microsoft, Incorporated;
Quadra 610,OS7.5, Mac, and Macintosh aretrademarks of Apple Computer.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Elastic Networks

StormPort 405 Modem

Installation Guide

Publication Number: 08-01141-01
Document Version: Standard
Document Revision: 1.00
Publication Date: September 2000

 2000 Elastic N et work s
All rights reserved

Allinformationcontainedinthisdocumentis subjecttochangewithoutnotice. E lasticNetworksreservesthe rightto makechanges
to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may
warrant.

EtherLoop is a trademarkof ElasticNetworks.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

iv

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Publication history

September 2000

Standard document released for general publication.

v

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

vi

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Contents

About this document vii

Safety Considerations vii
StormPort 405 Modem Requirements viii

Installing the StormPort 405 Mo dem 1-11

The StormPort 405 Modem 1-12

Materials I nc luded w ith the StormPort 405 Modem 1-13
Task: Installing the Modem 1-15
Modem Indicators 1-16

Additional telephones on the modem phone line 1-17

Appendix A: Troubleshooting A-1
Appendix B: Regulatory Information B-1

FCC Compliance Information B-1
FCC Information to User B-2

Industry Canada Compliance Information B-4

Contents 7

The StormPort 405 Modem and the EtherLoop System 1-12
Always-on Internet connection 1-12
Factory-tested components 1-12

Status and A ctivity Indicators 1-16

Customer Instructions B-2

Appendix C. Warranty and Disclaimers C-1

Coverage C-1
Exclusions C-2

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

8 Contents

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

ix

About this document 1-

This document provides instructions for installing, using and troubleshooting
the StormPort 405 Modem. Before installing or using the modem, be sure to
read the Safety Considerations and Modem Requirements in this section.

Safety Considerations

!

The StormPort 405 Modem complies with the regulatory requirements of CSA
C22.2#950-M95 for Canada and UL 1950 Edition 3 for the United States.
Although this product is designed with your complete safety in mi nd, there are
precautions you should adhere to for your individual safety as well as the saf ety
of your equipment. These precautions include, but are not limited to th e
following:

• Read and understand all instructions.

• Place your m odem on a stable surface. Dropping the modem can cause
damage that is not covered under the m anufacturer’s warranty.

• Donotdisassemble the modem! Opening the unit may expose you to electrical
shock!

• Use caution when installing or modifying telephone lines.

• Do not use modem near water to avoid shock hazard.

• Never install telephon e jacks in wet lo ca tions unless the jack is specifically
designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnec ted.

• Avoid installing telephone wiring during an electrical storm.

• Do not place objects on top o f modem.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

x About this document

StormPort 405 Modem Requirements

The StormPort 405 Modem has specific requirements. Please insure that all of
the information and equipment is available prior to the installation procedure.
The requirements are as follows:

Requirement Description

StormPort 405 Modem Service Once you hav e purchased the StormPort 405

modem directly or thro ugh a distributor, contact
your local Inte rnet service provider (ISP) and
subscribe to high-speed Internet service. Your
modem will not function until the common local
exchange carrier ac tivates the service.

Network Access A 10Base-T Ethernet Cardwith a standardR J-45

connector must be ins tal led and configured in
your computer. Any com puter (MAC, PC, UNIX
workstation) that can run Windows 3.1 or higher,
or Mac OS5 or higher can be used with the
StormPort 405 Modem.

Network Address Internet Protocol (IP ) address from your I nt ernet

service provider, corporate IS network
administrator, or hotel front desk. Simply ask for
the IP address requirements for your connec tion.
Your Internet service provider must use TCP/IP
protocol.

Only one StormPort 405 Modem
per phone lin e

StormPort 405 Modem must be
connected to line one (1) on
multiple line telephone systems

Only the computer that is directly connected to
the StormPort 405 Modem through the10Base-T
Ethernet cable is supported.

Data transfer rates will vary somewhat,
depending on the s peed of your computer, the
network (ISP, corporate, etc.) through which you
are communicating, and the speed and
connection of the computer with which you are
transferring data.

If you need help, call distributor technical support.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-11

Installing the StormPort 405 Modem 1-

This chapter describes the StormPort405 Modemand contains the installation
procedures for the modem and support equipment.

Chapter contents

This chapter includes the following information.

Table 1-1.

Topic See

The StormPort 405 Mo dem page 1-12
Materials Included with the StormPort 405 Modem page 1-13
Modem Indicators page 1-16
Additional telephones on the mode m phone line page 1-17
Installing the Ethernet Port page 1-20

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-12 Installing the StormPort 405 Modem

The StormPort 405 Modem

The StormPort 405 modem is used with an Ethernet-configured PC and an
ordinary phone line to access the Internet or corporate intranet at
multi-megabit speeds. The StormPort 405 permits simultaneous voice (or
analog data) transmission on the same telephone line. The standard telephone
cable provided in the installation kit can be used to connect a telephone, fax,
or answering machine directly to your StormPort 405.

The StormPort 405 is specifically designed to work with the Telematrix
Marquis series phone set. Other phone sets are notconfigured to work withthe
StormPort 405.

This document contains the necessary procedures for installing and using the
StormPort 405StormPort 405.

The StormPort 405 Modem and the EtherLoop System

The StormPort 405 is a component of an EtherLoop system. EtherLoop is an
Elastic Networks technology that supports high-speed data simulaneously
with voice using existing phone lines. If the other network components of the
EtherLoop system have not been correctly installed, the StormPort 405

Modem will not work.

Contact your service provider or distributor technical support if you have
problems completing the installation.

Always-on Internet Connection

The StormPort 405 is a state-of-the-art, high-speed data modem that delivers
an “always-on” connection to a service provider or corporate Information
Service (IS) network. This direct access eliminates the time-consuming
dial-up sequence that is required by other modems and grants immediate
access to the Internet in addition to much faster upload/download speeds.

Factory-tested components

The StormPort 405 has been factory-tested. If you have a problem using the
modem, review the procedures in this guide. Contact your service provider or
distributor technical support if you have questions.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Installing the S tormPort 405 Modem 1-13

Materials Included with the StormPort 405 Modem

The StormPort 405 contains standard RJ-11 telephone and jack interfaces to
connect the existing voice facility,and a 10Base-T Ethernet RJ-45 interface to
connect the Ethernet cable from the end-user PC.

The following table shows the components included in the StormPort 405
package. If you are missing any item, contact your product distributor for a
replacement.

Table1-2. ListofMaterials.

Description Item

StormPort 405 M odem

Class 2, 5V, AC Power Supply

Cable Assembly,RJ-11, 6 PIN, 6
Conductor

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-14 Installing the StormPort 405 Modem

Task:

Installing the StormPort 405

Note: Some PCs and laptops require an adapter between the RJ-45
Ethernet cable and the Ethernet connector on the PC/laptop (the
adapter is often a round, 8-pin connector).

Step Action

1 Make sure all of the StormPort 405 equipment is available before

proceeding.

2 The StormPort 405 is connected with an RJ-11 modular phone line

cord to the telephone wall jack. Insert one end of the RJ-11 cord into
the telephone wall jack and insert the other end into thejack inthe rear
of the StormPort 405, as shown below:

3 Slide the phone set onto the StormPort 405, as shown below:

4 Connect the StormPort 405 to the phone set with the second RJ-11

connector attached to the phone.

5 The StormPort 405 is connected to the computer with an RJ-45

Ethernet cable (RJ-45 Ethernet cable is not included). Insert one end of
the RJ-45 cable into the 10Base-T Ethernet card connector on the
computer, and the other end into the Ethernet port on the side of the
StormPort 405.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

6 If necessary, secure any slack or loose RJ-11 cord using the enclosed

tie clamps.

7 Connect the rounded plug end of the power supplycordinto the 5V AC

connector on the rear of the StormPort 405.

8 Plug the power supply into wall outlet. This completes the StormPort

405 physical installation. At this point, the Link and Data Status
indicator lights should be green.

Note: See “Modem Indicators” on page 1-16 for more information on
the StormPort 405 LED indicators.

STOP

You have completed this task.

Installing the S tormPort 405 Modem 1-15

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-16 Installing the StormPort 405 Modem

Modem Indicators

Status and Activity Indicators

The side StormPort 405 has two status and activity indicators.

The LINK LED indicates a connection between the StormPort 405 and the
computer has been established. The DATA LED indicates data transfers
between the StormPort 405 and computer are taking place.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Installing the S tormPort 405 Modem 1-17

Additional telephones on t he modem phone line

The StormPort 405 is used to connect a computer and telephone to the same
line, providing simultaneous voice/high-speed data service. Telephones or
answering devices connected directly to the StormPort 405 do not require
external telephone filters.The StormPort 405 has a built-in voiceband filteron
the telephone connection to insure that the signal noise of the data trafficdoes
not interfere with voice conversations.

However, if there are additional phones (on different jacks) connected to the
same line as the StormPort 405 (extensionphones, etc.), an external filter may
be needed.

It is recommended that all filters be installed. Test all additional lines for
correct operation (no data noise) while the StormPort 405 is running and in
service. .

Table 1-3. Telephone Filters

Filter Description

Use t o connect fax machines,
answering machines, and desk
telephones that are not directly
connected to the StormPort 405.

See“ Installing the De sk MountFilter” on
page 1-18.

Desk Mount Filter

Use with wall-moun ted telephones.
See “Installing the Wall Mount Filter” on

page 1-19.

Wall Mount Filter

You can order voiceband filters from the StormPort 405product distributor or
service provider.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-18 Installing the StormPort 405 Modem

Task:

Installing the Desk Mount Filter

Follow these instructions precisely to install the Desk Mount Filter. If the
telephonefilterisinstalledincorrectly(reversed),thefilter willnot allowvoice
signals to pass. (See Figure 1-1, Desk Mount Filter Connections.)

Step Action

1 Check for a dial tone.
2 Disconnect the telephone line cord from the wall jack and insert it into the

jack on the desk filter.
3 Plug the filter’s “pig tail” end into the wall jack.
4 Verify there is a dial tone. If a dial tone is not present, check all

connections.

STOP

You have completed this task.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Task:

Installing the Wall Mount Filter

Follow these instructions precisely to install the Wall Mount Filter. If the
telephonefilterisinstalledincorrectly(reversed),thefilter willnot allowvoice
signals to pass. (See Figure 1-2, Wall Mount Filter Installation.)

Step Action

1 Check for a dial tone.
2 Rem ove the telephone from its wall mount by pushing i t upward and pulling

it away from the mounting pins. The telephone may h av e a short “pig tail” line
cordc onnecting it to the jack. If the phone ha s a “pig tail” line cord, disconnect
it f rom the wall jack.

3 Plug the filter’s short “pig tail” line cord into the wall jack.
4 Install the wall mount filter by placing it over the wall jack and sliding it

downward until it is seated on the mounting pins.

5 Plug the telephone “pig tail” line cord into the jack located on the front of the

filter.

6 Install the telephone on wall mount filter.
7 Verify that there is a dial tone. If a dial to ne is not present, check all

connections.

Installing the S tormPort 405 Modem 1-19

Figure 1-2. Wall Mount Filter Installation

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

1-20 Installing the StormPort 405 Modem

Task:

Installing the Ethernet Port

The Ethernet Port is an Ethernet cable with an RJ-45 plug on one end and an
RJ-45 receptacle in a molded plastic housing on the other, as shown below:

The Ethernet Port is ideally suited for installations where the reach of the
StormPort 405 needs to be extended. The user simply connects to the RJ-45
connector on the Ethernet port rather than the ethernet port on the StormPort

405.

Step Action

1 Insert the RJ-45 connector ofthe Ethernet Port into theethernet port on

the StormPort 405.

2 To connect the computer to the Ethernet Port, insert one end of the

RJ-45 network cable into the Ethernet Port plastic housing, and the
other end to the 10Base-T Ethernet card connector on the computer,

STOP

You have completed this task.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

A-21

Appendix A: Troubleshooting A-

Table A-1. StormPort 405 Troubleshooting

Problem Troubleshooting

No Modem
Power/PowerL ight O ff

No data transfer Check these items in the following order:

Make sure there is power to the outlet. Check the
connection to the StormPort 405. (Make sure the
StormPort 405 isplugged in).Ifthepowerindicator isnot
lit, try another power cord. If t he indicator is still not lit,
call distributor technical support.

1. PC Light is OFF

If connected to a StormPort 405, mak e sure the
cable between the mode m and the back of the
computer is properly connecte d. If the PC Light
remains off, try another cable. If the indicator is still
not lit, cal l distributor technical support.

2. Data Light is OFF

This light will briefly blink GREEN when the
computer attempts to se nd data, and briefly bl ink
when data is sent to the computer. If it does n’t light
when the comput er sends data, AND the PC Light
is ON, call distributor technical support.

3. Link Light is Off

Check the connection to the network. The light
should be GREEN. If the Link light is YE LLOW,
make sure the ELMo shelf has power. If not call
distributor technical s upport.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

A-22 Appendix A: Troub leshooting

Table A-1. StormPort 405 Troubleshooting

Problem Troubleshooting

No data transfer
(

continued

)

4. Link Light is Red

The StormPort 405 is not receivi ng any signal from
the I nt ernet service provider. Make sure all
connections are well-connected and the computer
is set up correctly.

Make surethephonehas aclear dial tone. Call your
service prov ider (phone company). I f you are on a
corporate network, contact the network IS
administrator,and make sure theserviceprovideris
having no technical problems. If the no ise persists,
call distributor technical support.

5. Link Light is Yellow

The StormPort 405 is trying to synchronize with the
service provider. Make sure the StormPort405 is at
least 12 inches from the monitor. Wait three
minutes for the light to turn steady GREE N, which
indicates they are synchronized and data should
transfer.

If Link Light doesn’t turn GREEN in three minutes,
call your service provider (phone company). If y ou
are on a corporate netw ork, contact the netw ork IS
administrator,and make sure theserviceprovideris
having no tec hnical problems. Call distributor
technical support.

6. Data Light Remains Off

Make sure all cables are properly installed and
connected. If th e Data Light remains off, call
distributor technical s upport.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Table A-1. StormPort 405 Troubleshooting

Problem Troubleshooting

Appendix A: Troubleshooting A-23

Noise interference on
the telephone
connected to the
StormPort 405

Low data throughput
rates/It seems t o take a
long time to download
files to your computer

The StormPort 405 has a built-in filter to prevent this.
The noise could be a faulty line cord, phone, the
StormPort 405, or it could be coming from your phone
service. Try t o eliminate these possibilities in the
following order:

1. Disconnect the phone from the StormPort 405 and
connect it di rectly to the wall jack, bypassing the
modem. Disconnect the StormPort 405 from the wall
jack. If the noise is gone, y ou should probably solve
the problem by replacing the StormPort 405. If the
noise persists, it may be your phone service.

2. Check your t elephone line cords by exchanging
them one at a time with a known good line cord. If
you eliminate the line cords as a poss ibil ity, check
the phone unit.

3. If you hav e a known good spare phone, use it to
replace the suspect phone and reconnect the
StormPort 405. A new phone may eliminate the
noise. If the noise persists, call d istribu tor technical
support.

Filet rans ferrates depend not onlyon the StormPort 405,
but also on the speed ofyour computer,t he networkth at
you are comm unicating through (ISP, corporate net,
etc.), and the speed and connec tion ofthe computer you
are attempting to transfer data to and fr om.

If you know your files are being transmitted to your
computer with high-speed equipment and your
downloads still se em slow, it’s possible your StormPort
405 is connec ted to more than one computer.

The StormPort 405 supports only one computer at a
time. Your computer may inadvertently be connecte d
logically (or phy sically) into a hub or other network
configuration that looks like multiple computers to the
StormPort 405. C all your corporate IS network
administrator and have any other computers removed
from the StormPort 405.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

A-24 Appendix A: Troub leshooting

Table A-1. StormPort 405 Troubleshooting

Problem Troubleshooting

Your PC c annot
communicate with your
Internet service prov ider

First, make sure that all network software appl ications
are properly installe d and configured. Double check to
make sure the IPaddres s iscorrec t. Call yourtelephone
service provider and make sure Modem service is
enabled.

Next, call your ISP help desk. If you are on a corporate
network, call the network IS administrator. Make sure
your service is active and that the network is not
experiencing technical difficulties.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

B-25

Appendix B: Regulatory Information B

FCC Compliance Information

Federal Communications Commission
Compliance Information Statement (FCC Rules Section 2.1077)

2.1077 (a) (1) Product identification
Name: StormPort 405 Modem
Product code: 02-00047-01

2.1077 (a) (2) Compliance Statement
This device complies withpart 15 of the FCC rules. Operation is subject to the
following two conditions:

1 This device may not cause harmful interference, and
2 This device must accept any interference receive, including interference

that may cause undesired operation.

2.1077 (a) (3) Responsible Party (FCC 2.909)
Elastic Networks
6120 Windward Parkway, Suite 100
Alpharetta, GA 30005
Phone: [phone]
Fax: [phone]

2.1007 (C) The compliance informationstatement shall be includedin theuser
guide or as a separate sheet.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

B-26 Appendix B: Regul atory Information

FCC Information to User

(FCC Rules Section 15.105(b)):
Note: The StormPort 405 Modem has been tested and found to comply with

the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energyand, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio and television reception, which can be determined by
turning the equipment OFF and ON,the user is encouraged to try to correctthe
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Customer Instructions

The Phone Filters comply with part 68 of the FCC Rules. On the back of this
equipmentisadesignator that contains the FCC registration number and ringer
equivalence for this equipment. If requested, this information must be
provided to the telephone company. The equipment uses the following
standard connections and codes: USOC-RJ-11.

The Phone Filters also comply with part 1950 of theUL certifications, and part

22.2 of the CSA certifications.

The Ringer Equivalence Number (REN) shown on the filter is used to
determine the quantity of devices which may be connected to the telephone
line. Excessive RENs on the telephone line may result in another device not
ringing in response to an incoming call. The sum of the RENs should not
exceed (5). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.

If the equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice is not practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equip-ment. If

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

Appendix B: Regulatory Information B-27

this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.

If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is
resolved.

The equipment can not be used on public coin phone service provided by the
telephone company. Connection to party lines is subject to state tariffs.
(contact the state public utility commission, public service commission or
corporation commission for information).

No repairs can be performed by the user. If you experience trouble with this
equipment and/or for repair and warranty information, please contact
distributor technical support.

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

B-28 Appendix B: Regul atory Information

Industry Canada Compliance Information

EMISSIONS:
(Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital

Apparatus”):
This Class B digital apparatus meets all requirements of the Canadian

interference-causing equipment regulations.
Cet Appareil numerique de la Class A respecte toutes les exigences du

reglement sur le materiel brouilleur du Canada.
EQUIPMENT ATTACHMENT LIMITATION
NOTICE: The Industry Canada Label identifies certified equipment. This

certification means that the equipment meets telecommunications network
protective, operational and safety requirements as prescribed in the
appropriate Modem Equipment Technical Requirements document(s). The
department does not guarantee the equipment will operate to the user’s
satisfaction.

Beforeinstalling this equipment, users should insurethat it ispermissibleto be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should beaware that compliance with the aboveconditions may
not prevent degradation in service in some situations.

Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment or equipment malfunctions may give the telecommunications
com-pany cause to request the user to disconnect the equipment.

Users should insure for their own protection that the electrical ground
connec-tions of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas. Caution: Users should not attempt to
make such connectionsthemselves, but shouldcontact the appropriate electric
inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indicationof the maximum number of terminals allowed to
be connected to a telephone interface. The termination on an interface may
consist of any combinationof devices subject only to the requirements that the
sumoftheRinger Equivalence Numbers of all the devices does not exceedfive
(5).

Revision 1.00 StormPort 405 Modem Installation Guide 08-01141-01

C-29

Appendix C. Warranty and DisclaimersC

Coverage

ElasticNetworks warrants this modem set againstdefects a nd malfunctions for
a period of ninety days from the date of original purchase. If there is a defect
or malfunction, Elastic Networks at its option, and as the exclusive remedy,
upon receipt of the defective set will either repair or replace this modem set at
no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished
or may contain refurbished materials. If it is necessary to replace the modem,
it may be replaced with a refurbished modem of the same design and color. If
it should become necessary to repair or replace a defective or malfunctioning
modem under this warranty, provisions of this warranty shall apply to the
repaired or replaced modem set until the expiration of ninety (90) days from
the date of pick-up or the date of shipment to you of the repaired or
replacement set or until the end of the original twelve month warranty period,
whichever is later.

Revision 1.00 Storm Port 405 Modem Installation Guide 08-01141-01

C-30 Appendix C. Warranty and Disclaimers

Exclusions

Elastic Networks does not warrant this modem set to be compatible with the
equipment of any particular telephone company. This warranty does not
extend to damage to the product resulting from improper installation or
operation,alteration,or neglect, or abuse, or misuse, fire ornatural causes such
as storms or floods after the modem is in your possession.

Elastic Networks shall not be liable for any incidental or consequential
damages, including but not limited to loss, damage, or expense directly or
indirectly arising from the customer's use of or inability to use this modem,
either separately or in combination with other equipment. This paragraph,
however, shall not apply to consequential damages for injury to the person in
the case of modems used or bought for use primarily for personal, family or
household purposes.

Thiswarrantysets forth the entire liability and obligations ofElasticNetworks
with respect to breach of war ranty, and the warranties set forth or limited
herein are the sole warranties and are inlieu of all other warranties, ex-pressed
or implied including warranties of fitness for particular purpose and
merchantability.

Revision 1.00 Storm Port 405 Modem Installation Guide 08-01141-01

Elastic Networks

StormPort 405 Modem

Installation Guide

© 2000 Elastic Networks
All rights reserved

The information contained in this document is subject to
change without notice. ElasticNetworks reserves the right
to make changes to equipment design or program
components, as progress in engineering, manufacturing
methods, or other circumstancesmay warrant.

EtherLoop is a trademark of Elastic Networks
PublicationNumber: 08-01141-01

Document Version: Standard.
Document Revision: 1.00
PublicationDate: September 2000

Printed in the United States of Am erica