10
Remove the burner tray as described in section 11.2.
Protect the hearth from potential damage. Unroll the coiled tensioner cables from the rear of the firebox. Remove the securing nipples and tensioner adjusters. The firebox is now released from the opening and can be slid outward onto the hearth.
Inspect the fireplace opening for debris and if excessive rectify the flue before proceeding further. Check the seal around
the fireframe and if necessary replace. Refitting of the firebox is as described in the fitting section of these instructions.
Fire sparks but pilot does not light • No gas to fire, check isolators are open and gas supply is on.
• Pipework blockage, clean out.
• Air not fully purged, re purge supply or wait longer.
• Spark earthing to metalwork, reset gap correctly.
• Blocked pilot, clean out internally.
Pilot lights but then goes out • Severe restriction in gas supply: clear obstruction.
• Faulty thermocouple, replace pilot unit.
• Blocked pilot, clean out.
• Blocked lint gauze, clean.
• Hold control knob in/down for longer.
• Slide control models only : Ensure that the slide control knob is pushed down fully.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs
replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire does not spark at pilot • HT lead detached, refit.
• Slide control models only - replace battery. See section 10.0 of the user instructions.
• Check the spark gap (see section 9.1).
• Faulty piezo unit, replace.
• Debris shorting out electrode, clean.
• Spark shorting to metalwork under tray, check routing of HT lead under burner.
Fire runs for a time • Loose or faulty thermocouple, rectify.
and then cuts off • Blocked pilot, clean out.
• Excessive drafts in the room.
• Excessive flue pull.
• Fire is too close to an air vent.
• Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs
replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Pilot flame shrinks when • Poor gas flow to fire, check pressure with fire on high.
fire is on high • If pressure is low, remove any restriction in pipework or valve.
• Check all isolators are adequately sized and fully open.
• Check meter pressure is adequate.
• Firebox grommet seal missing, rectify.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs
replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire smells when first lit or in use • Newness smell from brand new appliance.
• Spillage occurring. Carry out Spillage test and rectify any problems.
• Combustible materials used in incorrect positions.
• Firebox grommet seal missing, rectify.
• Other airborne contaminants such as dust, tobacco smoke, paint vapours.
11.5 REMOVING THE FIREBOX
© 2012 Focal Point Fires plc.
12.0 TROUBLESHOOTING GUIDE
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