General Terms and Conditions:
Please note that registration is not mandatory but can help process your enquiry. Appliances purchased prior to 1st February
2009, and those specifically marked as '1 year guarantee' are guaranteed for one year from the date of purchase, provided that
the following terms and conditions are adhered to:
1. For any claim to be made within 1 year from date of purchase you will be required to provide and supply us with your original
proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with
the registration number.
3. All appliances must have been installed and operated in accordance with the manufacturer’s instructions.
4. During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be
repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or replacement. We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts,
unless we have approved such work in advance of it being carried out. The guarantee period will not be extended even if we
repair or replace any product or part.
5. Please see our website for latest terms and conditions.
Terms and Conditions - 3 year guarantee for flueless gas stoves only:
For all flueless gas stoves purchased the 3 year guarantee commences from the date of purchase, provided that the following
terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your original proof of purchase.
2. Your gas fire must have been commissioned by Gas Safe registered installer, evidence of which you must provide together with
the registration number.
3. Your appliance must have been serviced annually by Gas Safe registered installer, evidence of which must be provided, such
as the receipt.
4. Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear
panels and tapered rear panels are not covered by the 3 year guarantee.
Terms and Conditions - 3 year guarantee for electric stoves only:
Please be advised that electric stoves purchased on or after 1st February 2009 are covered by a 3 year guarantee. Any
purchase(s) made through an unauthorised retailer(s) will be eligible for a statutory 1 year guarantee. For all electric stoves purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the proof of purchase. This
does not cover consumable items such as pebbles, coals or light bulbs.
Making a claim:
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have
been met then please email sales@ekofires.co.uk. Alternatively, you can write to: Eko Fires, Service Department, Reid Street,
Christchurch, Dorset, BH23 2BT or fax: 01202 588639.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
3. Original installers Gas Safe registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
Please note that this does not affect your statutory rights.
12.0 LIST OF REPLACEMENT PARTS
GB IE
© 2014 Focal Point Fires plc.
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As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
13.0 GUARANTEE - TERMS AND CONDITIONS
PART NO. ITEM
F930151 LED screen
F930358 SD card
F930305 Handset
F930182 Heater element
F930217 Fan
F930158 IEC connector
F930121 Switch ON/OFF
F930123 Switch 1kW
F930124 Switch 2kW
F920111 Glass panel