Ejointech ACOM214 User Manual

ACOM214

ACOM214 VoIP

VoIP

VoIP Phone

Phone

User

User Manual

Manual

Safety

Safety Notices

Notices

Please read the following safety notices before installing or using this

phone. They are crucial for the safe and reliable operation of the device.

 Please use the external power supply that is included in the package.

Other power supplies may cause damage to the phone, affect the

behavior or induce noise.

 Before using the external power supply in the package, please check

with home power voltage. Inaccurate power voltage may cause fire and

damage.

 Please do not damage the power cord. If power cord or plug is

impaired, do not use it, it may cause fire or electric shock.

 The plug-socket combination must be accessible at all times because it

serves as the main disconnecting device.

 Do not drop, knock or shake it. Rough handling can break internal

circuit boards.

 Do not install the device in places where there is direct sunlight. Also

do not put the device on carpets or cushions. It may cause fire or

breakdown.



Avoid exposure the phone to high temperature, below 0 ℃ or high

humidity. Avoid wetting the unit with any liquid.

 Do not attempt to open it. Non-expert handling of the device could

damage it. Consult your authorized dealer for help, or else it may cause

fire, electric shock and breakdown.

 Do not use harsh chemicals, cleaning solvents, or strong detergents to

clean it. Wipe it with a soft cloth that has been slightly dampened in a

mild soap and water solution.

 When lightning, do not touch power plug or phone line, it may cause an

electric shock.

 Do not install this phone in an ill-ventilated place.

 You are in a situation that could cause bodily injury. Before you work

on any equipment, be aware of the hazards involved with electrical

circuitry and be familiar with standard practices for preventing

accidents.

Table

Table of

of

of Content

Content

1

1 INTRODUCING

INTRODUCING

INTRODUCING ACOM214

ACOM214

ACOM214 VOIP

VOIP

VOIP PHONE

PHONE

PHONE .......................................

.......................................

....................................... 6

6

1.1

1.1 T

T

T HANK

HANK

HANK YOU

YOU

YOU FOR

FOR

FOR YOUR

YOUR

YOUR PURCHASING

PURCHASING

PURCHASING ACOM214

ACOM214

ACOM214 ..............................................

..............................................

.............................................. 6

6

1.2

1.2 D

D

D ELIVERY

ELIVERY

ELIVERY C

C

C ONTENT

ONTENT

ONTENT .......................................................................................

.......................................................................................

....................................................................................... 6

6

1.3

1.3 K

K

K EYPAD

EYPAD

EYPAD .........................................................................................................

.........................................................................................................

......................................................................................................... 7

7

1.4

1.4 P

P

P ORT

ORT

ORT FOR

FOR

FOR CONNECTING

CONNECTING

CONNECTING ..................................................................................

..................................................................................

.................................................................................. 8

8

1.5

1.5 I

I

I CON

CON

CON INTRODUCTION

INTRODUCTION

INTRODUCTION ......................................................................................

......................................................................................

...................................................................................... 8

8

1.6

1.6 LED

LED

LED S

S

S TATUS

TATUS

TATUS INTRODUCTION

INTRODUCTION

INTRODUCTION ..........................................................................

..........................................................................

.......................................................................... 9

9

2

2 INITIAL

INITIAL

INITIAL CONNECTING

CONNECTING

CONNECTING AND

AND

AND SETTINGS

SETTINGS

SETTINGS .......................................

.......................................

....................................... 11

11

2.1

2.1 C

C

C ONNECT

ONNECT

ONNECT THE

THE

THE POWER

POWER

POWER AND

AND

AND NETWORK

NETWORK

NETWORK ............................................................

............................................................

............................................................ 11

11

2.1.1

2.1.1 Connect

Connect

Connect to

to

to network

network

network ............................................................................

............................................................................

............................................................................ 11

11

2.1.2

2.1.2 Power

Power

Power adapter

adapter

adapter connection

connection

connection ..................................................................

..................................................................

.................................................................. 12

12

2.2

2.2 B

B

B ASIC

ASIC

ASIC I

I

I NITIALIZATION

NITIALIZATION

NITIALIZATION ..................................................................................

..................................................................................

.................................................................................. 12

12

2.2.1

2.2.1 Network

Network

Network Settings

Settings

Settings ................................................................................

................................................................................

................................................................................ 12

12

3

3 THE

THE

THE BASIC

BASIC

BASIC FUNCTION

FUNCTION

FUNCTION OF

OF

OF ACOM214

ACOM214

ACOM214 IP

IP

IP PHONE

PHONE

PHONE ........................

........................

........................ 14

14

3.1

3.1 M

M

M AKING

AKING

AKING A

A

A CALL

CALL

CALL ............................................................................................

............................................................................................

............................................................................................ 14

14

3.1.1

3.1.1 Call

Call

Call Device

Device

Device ..........................................................................................

..........................................................................................

.......................................................................................... 14

14

3.1.2

3.1.2 Call

Call

Call Methods

Methods

Methods ......................................................................................

......................................................................................

...................................................................................... 14

14

3.2

3.2 A

A

A NSWERING

NSWERING

NSWERING A

A

A CALL

CALL

CALL ......................................................................................

......................................................................................

...................................................................................... 14

14

3.3

3.3 DND

DND

DND ...........................................................................................................

...........................................................................................................

........................................................................................................... 15

15

3.4

3.4 C

C

C ALL

ALL

ALL F

F

F ORWARD

ORWARD

ORWARD ...........................................................................................

...........................................................................................

........................................................................................... 15

15

3.5

3.5 C

C

C ALL

ALL

ALL H

H

H OLD

OLD

OLD ..................................................................................................

..................................................................................................

.................................................................................................. 15

15

3.6

3.6 C

C

C ALL

ALL

ALL W

W

W AITING

AITING

AITING .............................................................................................

.............................................................................................

............................................................................................. 15

15

3.7

3.7 M

M

M UTE

UTE

UTE ..........................................................................................................

..........................................................................................................

.......................................................................................................... 16

16

3.8

3.8 C

C

C ALL

ALL

ALL T

T

T RANSFER

RANSFER

RANSFER ...........................................................................................

...........................................................................................

........................................................................................... 16

16

3.9

3.9 T

T

T HREE

HREE

HREE -W

-W

-W AY

AY

AY CONFERENCE

CONFERENCE

CONFERENCE CALL

CALL

CALL ....................................................................

....................................................................

.................................................................... 16

16

3.10

3.10 M

M

M ULTIPLE

ULTIPLE

ULTIPLE -W

-W

-W AY

AY

AY C

C

C ALL

ALL

ALL ...............................................................................

...............................................................................

............................................................................... 17

17

3.11

3.11 M

M

M ULTI

ULTI

ULTI -

-

- LINE

LINE

LINE ..............................................................................................

..............................................................................................

.............................................................................................. 17

17

4

4 ADVANCED

ADVANCED

ADVANCED FUNCTION

FUNCTION

FUNCTION OF

OF

OF ACOM214

ACOM214

ACOM214 .........................................

.........................................

......................................... 18

18

4.1

4.1 C

C

C ALL

ALL

ALL PICKUP

PICKUP

PICKUP ................................................................................................

................................................................................................

................................................................................................ 18

18

4.2

4.2 J

J

J OIN

OIN

OIN CALL

CALL

CALL .....................................................................................................

.....................................................................................................

..................................................................................................... 18

18

4.3

4.3 R

R

R EDIAL

EDIAL

EDIAL /

/

/ U

U

U NREDIAL

NREDIAL

NREDIAL .....................................................................................

.....................................................................................

..................................................................................... 18

18

4.4

4.4 C

C

C LICK

LICK

LICK TO

TO

TO DIAL

DIAL

DIAL ..............................................................................................

..............................................................................................

.............................................................................................. 19

19

4.5

4.5 C

C

C ALL

ALL

ALL BACK

BACK

BACK ...................................................................................................

...................................................................................................

................................................................................................... 19

19

4.6

4.6 A

A

A UTO

UTO

UTO ANSWER

ANSWER

ANSWER .............................................................................................

.............................................................................................

............................................................................................. 19

19

4.7

4.7 H

H

H OTLINE

OTLINE

OTLINE ......................................................................................................

......................................................................................................

...................................................................................................... 19

19

4.8

4.8 A

A

A PPLICATION

PPLICATION

PPLICATION ...............................................................................................

...............................................................................................

............................................................................................... 19

19

4.8.1

4.8.1 SMS

SMS

SMS .....................................................................................................

.....................................................................................................

..................................................................................................... 19

19

4.8.2

4.8.2 Memo

Memo

Memo ..................................................................................................

..................................................................................................

.................................................................................................. 20

20

4.8.3

4.8.3 Voice

Voice

Voice Mail

Mail

Mail ...........................................................................................

...........................................................................................

........................................................................................... 20

20

4.8.4

4.8.4 Ping

Ping

Ping .....................................................................................................

.....................................................................................................

..................................................................................................... 20

20

4.9

4.9 P

P

P ROGRAMMABLE

ROGRAMMABLE

ROGRAMMABLE K

K

K EY

EY

EY C

C

C ONFIGURATION

ONFIGURATION

ONFIGURATION .........................................................

.........................................................

......................................................... 21

21

5

5 OTHER

OTHER

OTHER FUNCTIONS

FUNCTIONS

FUNCTIONS OF

OF

OF ACOM214

ACOM214

ACOM214 ..............................................

..............................................

.............................................. 24

24

5.1

5.1 A

A

A UTO

UTO

UTO H

H

H ANDDOWN

ANDDOWN

ANDDOWN .......................................................................................

.......................................................................................

....................................................................................... 24

24

5.2

5.2 B

B

B AN

AN

AN A

A

A NONYMOUS

NONYMOUS

NONYMOUS C

C

C ALL

ALL

ALL ................................................................................

................................................................................

................................................................................ 24

24

5.3

5.3 D

D

D IAL

IAL

IAL P

P

P LAN

LAN

LAN ...................................................................................................

...................................................................................................

................................................................................................... 24

24

5.4

5.4 D

D

D IAL

IAL

IAL P

P

P EER

EER

EER ...................................................................................................

...................................................................................................

................................................................................................... 24

24

5.5

5.5 A

A

A UTO

UTO

UTO R

R

R EDIAL

EDIAL

EDIAL ..............................................................................................

..............................................................................................

.............................................................................................. 24

24

5.6

5.6 C

C

C ALL

ALL

ALL COMPLETION

COMPLETION

COMPLETION ........................................................................................

........................................................................................

........................................................................................ 25

25

5.7

5.7 R

R

R ING

ING

ING F

F

F ROM

ROM

ROM H

H

H EADSET

EADSET

EADSET ...................................................................................

...................................................................................

................................................................................... 25

25

5.8

5.8 P

P

P OWER

OWER

OWER L

L

L IGHT

IGHT

IGHT ..............................................................................................

..............................................................................................

.............................................................................................. 25

25

5.9

5.9 H

H

H IDE

IDE

IDE DTMF

DTMF

DTMF ................................................................................................

................................................................................................

................................................................................................ 25

25

5.10

5.10 B

B

B AN

AN

AN O

O

O UTGOING

UTGOING

UTGOING ........................................................................................

........................................................................................

........................................................................................ 25

25

5.11

5.11 P

P

P ASSWORD

ASSWORD

ASSWORD D

D

D IAL

IAL

IAL .......................................................................................

.......................................................................................

....................................................................................... 26

26

5.12

5.12 P

P

P RE

RE

RE D

D

D IAL

IAL

IAL .................................................................................................

.................................................................................................

................................................................................................. 26

26

5.13

5.13 A

A

A CTION

CTION

CTION URL

URL

URL &

&

& A

A

A CTIVE

CTIVE

CTIVE URI

URI

URI .....................................................................

.....................................................................

..................................................................... 26

26

6

6 THE

THE

THE BASIC

BASIC

BASIC SETTINGS

SETTINGS

SETTINGS OF

OF

OF ACOM214

ACOM214

ACOM214 ...........................................

...........................................

........................................... 27

27

6.1

6.1 K

K

K EYBOARD

EYBOARD

EYBOARD ...................................................................................................

...................................................................................................

................................................................................................... 27

27

6.2

6.2 S

S

S CREEN

CREEN

CREEN S

S

S ETTINGS

ETTINGS

ETTINGS .........................................................................................

.........................................................................................

......................................................................................... 27

27

6.3

6.3 R

R

R ING

ING

ING S

S

S ETTINGS

ETTINGS

ETTINGS ............................................................................................

............................................................................................

............................................................................................ 27

27

6.4

6.4 V

V

V OICE

OICE

OICE V

V

V OLUME

OLUME

OLUME ............................................................................................

............................................................................................

............................................................................................ 27

27

6.5

6.5 T

T

T IME

IME

IME &

&

& D

D

D ATE

ATE

ATE ..............................................................................................

..............................................................................................

.............................................................................................. 28

28

6.6

6.6 G

G

G REETING

REETING

REETING W

W

W ORDS

ORDS

ORDS ........................................................................................

........................................................................................

........................................................................................ 28

28

6.7

6.7 L

L

L ANGUAGE

ANGUAGE

ANGUAGE ...................................................................................................

...................................................................................................

................................................................................................... 28

28

7

7 ADVANCED

ADVANCED

ADVANCED SETTINGS

SETTINGS

SETTINGS OF

OF

OF ACOM214

ACOM214

ACOM214 ..........................................

..........................................

.......................................... 29

29

7.1

7.1 A

A

A CCOUNTS

CCOUNTS

CCOUNTS ...................................................................................................

...................................................................................................

................................................................................................... 29

29

7.2

7.2 N

N

N ETWORK

ETWORK

ETWORK ....................................................................................................

....................................................................................................

.................................................................................................... 29

29

7.3

7.3 S

S

S ECURITY

ECURITY

ECURITY .....................................................................................................

.....................................................................................................

..................................................................................................... 29

29

7.4

7.4 M

M

M AINTENANCE

AINTENANCE

AINTENANCE .............................................................................................

.............................................................................................

............................................................................................. 29

29

7.5

7.5 F

F

F ACTORY

ACTORY

ACTORY R

R

R ESET

ESET

ESET ...........................................................................................

...........................................................................................

........................................................................................... 29

29

8

8 WEB

WEB

WEB CONFIGURATION

CONFIGURATION

CONFIGURATION .................................................................

.................................................................

................................................................. 30

30

8.1

8.1 I

I

I NTRODUCTION

NTRODUCTION

NTRODUCTION OF

OF

OF CONFIGURATION

CONFIGURATION

CONFIGURATION ...............................................................

...............................................................

............................................................... 30

30

8.1.1

8.1.1 Ways

Ways

Ways to

to

to configure

configure

configure ...............................................................................

...............................................................................

............................................................................... 30

30

8.1.2

8.1.2 Password

Password

Password Configuration

Configuration

Configuration ....................................................................

....................................................................

.................................................................... 30

30

8.2

8.2 S

S

S ETTING

ETTING

ETTING VIA

VIA

VIA WEB

WEB

WEB BROWSER

BROWSER

BROWSER ..........................................................................

..........................................................................

.......................................................................... 30

30

8.3

8.3 C

C

C ONFIGURATION

ONFIGURATION

ONFIGURATION VIA

VIA

VIA WEB

WEB

WEB ............................................................................

............................................................................

............................................................................ 31

31

8.3.1

8.3.1 BASIC

BASIC

BASIC .................................................................................................

.................................................................................................

................................................................................................. 31

31

8.3.2

8.3.2 NETWORK

NETWORK

NETWORK ........................................................................................

........................................................................................

........................................................................................ 36

36

8.3.3

8.3.3 VOIP

VOIP

VOIP ...................................................................................................

...................................................................................................

................................................................................................... 46

46

8.3.4

8.3.4 PHONE

PHONE

PHONE ....................................................................................................

....................................................................................................

.................................................................................................... 62

62

8.3.5FUNCTION

8.3.5FUNCTION KEY

KEY

KEY ....................................................................................

....................................................................................

.................................................................................... 77

77

8.3.6

8.3.6 Maintenance

Maintenance

Maintenance ............................................................................................

............................................................................................

............................................................................................ 81

81

8.3.7

8.3.7 SECURITY

SECURITY

SECURITY .............................................................................................

.............................................................................................

............................................................................................. 89

89

8.3.8

8.3.8 LOGOUT

LOGOUT

LOGOUT ................................................................................................

................................................................................................

................................................................................................ 96

96

9

9 APPENDIX

APPENDIX

APPENDIX ......................................................................................

......................................................................................

...................................................................................... 97

97



 S

S

S PECIFICATION

PECIFICATION

PECIFICATION ................................................................................................

................................................................................................

................................................................................................ 97

97

Hardware

Hardware .........................................................................................................

.........................................................................................................

......................................................................................................... 97

97

9.1.2

9.1.2 Voice

Voice

Voice features

features

features ..........................................................................................

..........................................................................................

.......................................................................................... 97

97

9.1.3

9.1.3 Network

Network

Network features

features

features .....................................................................................

.....................................................................................

..................................................................................... 98

98

9.1.4

9.1.4 Maintenance

Maintenance

Maintenance and

and

and management

management

management ...............................................................

...............................................................

............................................................... 99

99



 9.2

9.2

9.2 D

D

D IGIT

IGIT

IGIT -

-

- CHARACTER

CHARACTER

CHARACTER MAP

MAP

MAP TABLE

TABLE

TABLE ...................................................................

...................................................................

................................................................... 99

99

1

1 Introducing

Introducing

Introducing ACOM214

ACOM214

ACOM214 VOIP

VOIP

VOIP Phone

Phone

1.1

1.1 Thank

Thank

Thank you

you

you for

for

for your

your

your purchasing

purchasing

purchasing ACOM214

ACOM214

Thank you for your purchasing C58/C58P , C58/C58P is a full-feature

telephone that provides voice communication over the same data network

that your computer uses. This phone ’ s functions not only much like a

traditional phone, allowing to place and receive calls, and enjoy other

features that traditional phone has, but it also own many data services

features which you could not expect from a traditional telephone.

This guide will help you easily use the various features and services

available on your phone.

1.2

1.2 Delivery

Delivery

Delivery Content

Content

Please check whether the delivery contains the following parts: The base unit with display and keypad The handset The handset cable The Ethernet cable The power supply

Attentions: The ACOM214 may cause damage if you do not use a power adapter with ACOM214 . Power adapter specifications due to different areas or differentiated shipments, if the product supplied power adapter can not be used locally, please consult your local dealer. The user manual(you may download from our website)

Here is the appearance of IP Phone description:

1.3

1.3 Keypad

Keypad

Key

Key Key

Key

Key name

name

name Function

Function

Function Description

Description

Navigation

Navigation key assist users for operating. In desktop, dialer, calling, desktop long pressed state they have special function. You can configure through the web page according to your patterns of use.

Phone book

Access to phone book, check the record list and add new records and revise the record. When check the phone book record, press this key again will return to idle mode.

Mute

Press this key in calling mode, you can hear the other side, and the other side cannot hear you. Once you press this key twice, it would leave this mode and become normal.

Volume +/-

Turn down or turn up the volume by pressing these

two keys.

Redial

1. In the hook off/hands-free mode, use the key to dial the last call number;

2. In stand-by mode, it has a function to check the Outgoing Call.

3. You could also find the specify contacts in

phone book/call records, and use this number for quick dialing, press this button, you can dial quickly.

Hands-free

Make the phone into hands-free mode.

Indicator light

The indicator would blinking if the IP Phone has missed call.

Soft key 1/2/3/4

Keys combination, include functions such as

History/Directory/DND/Menu/Del/Redial/Sen

d/

Quit/Answer/Divert/Reject/Hold/Transfer/Co

nf/Close and so on.

History

View the Missed call, Incoming Call and Outgoing Call.

Digital keyboard

Inputting the phone number or DTMF

DSS Keys

You can configure them in the web page, the configuration of each key to a different function keys it would more convenient to you.

1.4

1.4 Port

Port

Port for

for

for connecting

connecting

Port

Port Name

Name

Name Description

Description

Power swtich

Input: 5V AC, 1A

WAN

10/100M Connect it to Network

LAN

10/100M Connect it to PC

Expansion board interface

Port type: RJ-45

Headset

Port type: RJ-9 connector

Earpiece

Port type: RJ-9 connector

1.5

1.5 Icon

Icon

Icon introduction

introduction

Icon

Icon Description

Description

Call out

Call in

Call hold

Auto answer

Call mute

Contact

DND(Do not Disturb)

In hand-free mode

In hook mode

In headset mode

SMS

Missed call

Call forward

1.6

1.6 LED

LED

LED Status

Status

Status introduction

introduction

Table 1. Programmable key LEDs for BLF

LED

LED Status

Status

Status Description

Description

Steady green

The object is in idle status.

Slow blinking red

The object is ringing

Steady red The object is active Off The object is failed subscribe Off No subscribe

Table 2 Programmable key LEDs for Presence

LED

LED Status

Status

Status Description

Description

Steady green The object is online.

Slow blinking red The object is ringing.

Steady red The object is active.

Off The object is failed./No subscribe.

Table 3 Programmable key LEDs for line

LED

LED Status

Status

Status Description

Description

Steady green The account is active.

Fast Blinking green There is an incoming call to the account.

Slow Blinking green The call is on hold.

Slow Blinking red Registration is unsuccessful.

Off The line is not unapplied or idle.

Table 4 Programmable key LEDs for MWI

LED

LED Status

Status

Status Description

Description

Blinking green There are new voice mails.

Off There is no new voice mail.

Table 5 Power Indication LED

LED

LED Status

Status

Status Description

Description

Steady red Power on.

Fast Blinking red There is an incoming call.

Off Power off.

2

2 Initial

Initial

Initial connecting

connecting

connecting and

and

and Settings

Settings

2.1

2.1 Connect

Connect

Connect the

the

the power

power

power and

and

and network

network

2.1.1

2.1.1 Connect

Connect

Connect to

to

to network

network

Please make sure your environment already have broadband internet access capability during this step.

1. Broadband Router Connect one end of the network cable to the ACOM214 ’ s WAN port the other end is connected to your broadband router ’ s LAN port, so that the completion of the network hardware connections. In most cases, you must configure your network settings to DHCP mode. The details setting mode please refer to 2.2.1 — Network Settings.

2. No broadband router Connect one end of the network cable to the ACOM214 ’ s WAN port, the other end is conneted to your broadband modem ’ s LAN port, so that the completion of the network hardware connections. In most cases, if you are using a TV cable broadband, you must configure your network settings to DHCP mode: if you are using ADSL, you must set your ACOM214 to PPPOE mode. The details setting mode please refer to 2.2.1- Network Settings.

3. Worked as a broadband router ACOM214 have broadband routing capability, as long as the ACOM214 properly connected to the WAN port on the broadband modem and connect your computer or other Internet-capable devices connected to the ACOM214 ’ s LAN port, then you can use the phone ’ s ability to connect to the

Internet broadband routing. The details setting mode please refer to

2.2.1-Network Settings.

2.1.2

2.1.2 Power

Power

Power adapter

adapter

adapter connection

connection

During this step, please make sure your power connector match the power outlet, meanwhile, both voltage and electric current are also comply with the work phone.

1. Plug power adapter to power socket.

2. Plug power adaptor ’ s DC output to the DC5V port of C58/C58P to start up.

3. There will be displayed black line and “ INITIALIZING ” on the screen. After

finishing startup, phone will show greeting, current date and time and so forth.

4. If phone has registered to the server, you can place or answer calls

2.2

2.2 Basic

Basic

Basic Initialization

Initialization

ACOM214 is provided with a plenty of functions and parameters for configuration. User needs some network and VoIP knowledge so that user could understand the meanings of parameters. In order to make user use the phone more easily and convenient, there are basic configurations introduced which is mandatory to ensure phone calls.

2.2.1

2.2.1 Network

Network

Network Settings

Settings

During setting network of the phone please make sure that network is

connected already. ACOM214 uses DHCP to get WAN IP configurations, so

phone could access to network as long as there is DHCP server in it. If

there is no DHCP server available, phone has to be changed WAN network

setting to Static IP or PPPoE.

Setting

Setting PPPOE

PPPOE

PPPOE mode(For

mode(For

mode(For ADSL

ADSL

ADSL connection)

connection)

1. Get PPPoE account and password first.

2. Press Menu->Settings->Advanced Settings, then enter passwords, and

choose network ->WAN settings->Connection Mode, enter and choose

PPPoE through navigation keys and press the Save key.

3. Press Back, then choose PPPoE Set, press Enter.

4. The screen will show the current information. Press Del to delete it, then

input your PPPoE user and password and press Save.

5. Press Back six times to return to the idle screen.

6. Check the status. If the screen shows “ Negotiating

Negotiating

Negotiating …

…

… ” it shows that the

phone is trying to access to the PPPoE Server; if it shows an IP address,

then the phone has already get IP with PPPoE.

Setting

Setting Static

Static

Static IP

IP

IP mode(Static

mode(Static

mode(Static ADSL/Cable,

ADSL/Cable,

ADSL/Cable, or

or

or no

no

no PPPOE/DHCP

PPPOE/DHCP

PPPOE/DHCP network)

network)

1. Prepare the network ’ s parameters first, such as IP Address, Net mask,

Default Gateway and DNS server IP address. If you don ’ t know this

information, please contact the service provider or technician of network.

2. Press Menu->Settings->Advanced Settings, then enter passwords, and

choose network ->WAN settings->Connection Mode, enter and choose

Static through navigation keys and press the Save key .

3. Press Back, then choose Static Set, press Enter.

4. The screen will show the current information, and then press Del to

delete. Input your IP address, Mask, Gateway, DNS and press Save to save

what you input.

5. Press Back six times to return to the idle screen.

6. Check the status, the screen shows “ Static

Static

Static ” .the screen shows the IP

address and gateway which were set just now, if the phone could display

the right time, it shows that Static IP mode takes effect.

Setting

Setting DHCP

DHCP

DHCP mode

mode

1. Press Menu->Settings->Advanced Settings, then enter passwords, and

choose network ->WAN settings->Connection Mode, enter and choose

DHCP through navigation keys and press the Save key .

2. Press Back six times to return to the idle screen.

3. Check the status, the screen shows “ DHCP

DHCP

DHCP ” , If the screen shows the IP

address and gateway which were set just now, it shows that DHCP mode

takes effect.

3

3 The

The

The basic

basic

basic function

function

function of

of

of ACOM214

ACOM214

ACOM214 IP

IP

IP Phone

Phone

3.1

3.1 Making

Making

Making a

a

a call

call

3.1.1

3.1.1 Call

Call

Call Device

Device

You can make a phone call via the following devices:

1 、 Pick up the handset ， icon will be showed in the idle screen.

2

、

Press the Speaker button

，

icon will be showed in the idle screen.

3

、

Press the headset button if the headset is connected to the Headset Port in

advance.The icon will be showed in the idle screen.

You can also dial the number first, and choose the method you will use to speak

to the other party.

3.1.2

3.1.2 Call

Call

Call Methods

Methods

You can press an available line button if there is more than one account, th

1. Dial the number you want to call.

2. Press History softkey, use the navigation buttons to highlight your

choice (press Left/Right button to choose Missed Calls, Incoming Calls

and Outgoing Calls.

3. Press the R/SEND button to call the last number called.

4. Press the programmable keys which are set as speed dial button.

Then press the Send button or Dial softkey to make the call if necessary.

3.2

3.2 Answering

Answering

Answering a

a

a call

call

Answering

Answering an

an

an incoming

incoming

incoming call

call

call ：

1. If you have no other line telephone, lift the handset using, or press the

Speaker button/ Answer softkey to answer using the speaker phone, or

press the headset button to answer the headset.

2. If you are on a call currently, press the answer softkey.

During the conversation, you can alternate between Headset, Handset and

Speaker phone by pressing the corresponding buttons or picking up the

handset.

3.3

3.3 DND

DND

Press DND softkey to active DND Mode. Further incoming calls will be

rejected and the display shows: icon. Press DND softkey twice to

deactivate DND mode. You can find the incoming call record in the Call

History.

3.4

3.4 Call

Call

Call Forward

Forward

This feature allows you to forward an incoming call to another phone

number. The display showed icon.

The following call forwarding events can be configured:

Off

Off : Call forwarding is deactivated by default.

Always

Always : Incoming calls are immediately forwarded.

Busy

Busy : Incoming calls are immediately forwarded when the phone is busy.

No

No Answer

Answer

Answer : Incoming calls are forwarded when the phone is not

answered after a specific period.

To configure Call Forward via Phone interface:

1. Press Menu ->Features->Enter->Call Forwarding->Enter.

2. There are 4 options: Disabled, Always, Busy, and No Answer.

3. If you choose one of them (except Disabled), enter the phone number

you want to forward your call to. Press Save to save the changes.

3.5

3.5 Call

Call

Call Hold

Hold

Press the Hold button or Hold softkey to put your active call on hold. 。

1.If there is only one call on hold, press the hold softkey to retrieve the call.

2.If there are more than one call on hold, press the line button, and the Up/Down button to highlight the call, then press the Unhold button to retrieve the call.

3.6

3.6 Call

Call

Call Waiting

Waiting

1. Press Menu ->Features->Enter->Call Waiting->Enter.

2. Use the navigation keys to active or inactive call waiting.

3. Then press the Save to save the changes.

3.7

3.7 Mute

Mute

Press Mute button during the conversation, icon will be showed in the

LCD. Then the called will not hear you, but you can hear the called. Press it again to get the phone to normal conversation.

3.8

3.8 Call

Call

Call Transfer

Transfer

1. Blind Transfer During talk, press the key Transf, and then dial the number that you want to

transfer to, and finished by "#". Phone will transfer the current call to the third party. After finishing transfer, the call you talk to will be hanged up. User cannot select SIP line when phone transfers call.

2. Attended Transfer During talk, press the key Transf, then input the number that you want to

transfer to and press Send. After that third party answers, then press Transfer to complete the transfer. (You need enable call waiting and call transfer first). If there are two calls, you can just talk to one, and keep hold to the other one. The one who is keep hold cannot speak to you or hear from you. In other way, if user wants to invite the third party during the call, they can press Conf to make calls mode in conference mode. If user wants to stop conference, user can press Split. (User must enable call waiting and three way call first).

Note: the server that user uses must support RFC3515 or it might not be used

3. Alert Transfer During the talk, press Transf firstly, and then press Send after inputting the

number that you want to transfer. You are waiting for connection, now, press Transf and the transfer will be done. (To use this feature, you need enable call waiting and call transfer first).

3.9

3.9 Three-Way

Three-Way

Three-Way conference

conference

conference call

call

1. Press the Conf softkey during an active call.

2. The first call is placed on hold. Then you will hear a dial tone. Dial the number to conference in, then press Send key.

3. When the call is answered, press Conf and add the first call to the conference.

4. If you want to release the conference, press Split key.

Note: You may need to start the phone call feature in order to achievethree-way

calling mode.

3.10

3.10 Multiple-Way

Multiple-Way

Multiple-Way Call

Call

If the phone in the hook/handsfree/headset mode, you can press [Hold] key input delay(The screen will display a --); One -- on behalf of two seconds. For example if you enter 123--45, the 123 indicates that the calls is successful, wait 2 seconds to send DTMF(45), and 123----45 shows the interval of 6 seconds, and so on.

Note: The function key must be configured as a HOLD.

3.11

3.11 Multi-line

Multi-line

In this phone you can registe 2 SIP account numbers and the 2 accuonts can be used at the same time.There are four keys used as SIP line toleranted to make calls in SIP accounts.It will blink when the account registed failed. In order to convenience the enterprise the phone support multiple call answering , call hold and multi-line call.The user can answer 10 incoming call phones at most,you can choose any call through pressing the fluctuation navigation key in taiking and the other 9 calls will be in held.You also can press the fluctuation navigation key to change the call and recover the talking then last call will be held automatic.You also can define the six line keys as multi-line keys ,then each line key will relate to a call and you can choose the talking through pressing the line keys and recover the talking and the light to the line key will bright all the time when in taking ,then the light of the call in held is sparking.

I f user has 4 line calls and wants to invite the five party during the call,

they can press Softkey- Conf or Soft-XFER “ New C all ” , press OK, enter the

number ,then press Send and wait for the other party to answer. When the

multiple-way calls, you can press the arrow keys to select a call default

supports 2 SIP account registration line and used simultaneously.

4

4 Advanced

Advanced

Advanced function

function

function of

of

of ACOM214

ACOM214

4.1

4.1 Call

Call

Call pickup

pickup

Call pickup is implemented by simulating pickup function of PBX. it ’ s that,

when A calls B, B rings but no answer, at this moment, C can hook off and

input an appointed prefix plus B ’ s number, pick up A ’ s call and talk with A.

The following chart shows how to configure an appointed prefix in dial

peer to have call pick up function.

*1* means appointed prefix code. After making the above configuration, C

can dial *1* plus B ’ s phone number to pick up A ’ s call. User can set prefix

in random, in the case of no affecting current dialing rules.

4.2

4.2 Join

Join

Join call

call

When B is calling C, A can join in the existing call by inputting an appointed

prefix numbers plus B or C number, if B or C also supports join call.

The following chart shows how to configure an appointed prefix in dial

peer to have join call function.

*2* means appointed prefix code. After making the above configuration, A

can dial *2* plus B or C number to join B and C ’ s call. User can set prefix in

random, in the case of no affecting current dialing rules.

4.3

4.3 Redial

Redial

Redial /

/

/ Unredial

Unredial

If B is in busy line when A calls B, A will get notice: busy, please hang up. If

A want to connect B as soon as B is in idle, he can use redial function at the

moment and he can dials an appointed prefix number plus B ’ s number to

realize redial function.

What is redial function? A can ’ t not build a call with B when B is in busy,

then A will subscribe B ’ s calling mode at 60 second intervals. Once B is

available, A will get reminder of rings to hook off, while a hooks off, A will

call B automatically. If at this time A is occupied temporarily and unwilling

to contact B, A also can cancel the redial function by dialing an appointed

prefix plus B ’ s number before making the redial function.

*3* is appointed prefix code. After making the above configuration, A can

dial *3* plus B ’ s phone number to make the redial function.

*4* is appointed prefix code. After configuration, A can dial *4* to cancel

redial function.

User can set prefix in random, in the case of no affecting current dialing

rules.

4.4

4.4 Click

Click

Click to

to

to dial

dial

When user A browses in an appointed Web page, user A can click to call

user B via a link (this link to user B), then user A ’ s phone will ring, after A

hooks off, the phone will dial to B.

Notice

Notice ： It needs a external software what supports click to dial.

4.5

4.5 Call

Call

Call back

back

The function allows you dial out the last phone call which you received. 。

4.6

4.6 Auto

Auto

Auto answer

answer

When there is an incoming call, after no answer time, the phone will

answer the call automatically.

4.7

4.7 Hotline

Hotline

You can set hotline number for every sip, and then enter the dialer

interface and after Warm Line Time, the phone will call out the hotline

number automatically.

4.8

4.8 Application

Application

4.8.1

4.8.1 SMS

SMS

1) Press Menu ->Applications->Enter->SMS->Enter.

2) Use the navigation keys to highlight the options. You can read the

message in the Inbox/Outbox.

3) After view the new message, you can press Reply to reply the message,

and use the 2aB softkey to change the Input Method, when enter the reply

message, press OK, then use the navigation keys to select the line from

which you want to send, then Send.

4) If you want to write a message, you can press New and enter message.

Use the 2aB softkey to change the Input Method. When you input the

message you want to send, press OK, then use the navigation keys to select

the line from which you want to send, then Send.

5) If you want to delete the message, after view the message, press Del,

then you have three options to choose: Yes, All, No.

4.8.2

4.8.2 Memo

Memo

You can add some memos to record some important things to remind you.

Press Menu->Application->Memo->Enter->Add.

There are some options to configure: Mode, Date, Time, text, Ring. When

the configuration is completed, press Save.

4.8.3

4.8.3 Voice

Voice

Voice Mail

Mail

1) Press Menu->Application->Voice Mail->Enter.

2) Use the navigation keys to highlight the line for which you want to set,

press Edit, and use the navigation key to turn on the mode, and the input

the number. Press 2aB softkey to choose the proper input method.

3) Press Save to save the change.

4) To view the new voicemail, Press the Voicemail softkey directly. Press

Dial, then you may be prompted to enter the password, then you can listen

to your new and old messages.

4.8.4

4.8.4 Ping

Ping

1) Press Menu ->Ping-> Enter.

2) Input the IP you want ,and press start key ,if input wrong, you can

press “ delete ” to modification the IP.

3) After input the IP, wait a moment it will display ” OK ” , it meas ping

successful ,or means ping failed.

4.9

4.9 Programmable

Programmable

Programmable Key

Key

Key Configuration

Configuration

The phone has 4 programmable keys which are able to set up to many

functions per key. The following list shows the functions you can set on the

programmable keys and provides a description for each function. The

default configuration for each key is N/A which means the key hasn ’ t been

set for any functions.

1.Set the type as Memory Key

Press Menu->Settings->Basic Settings->Enter->Keyboard->DSS Key Settings, you have two options: Select the line key and memory keys,choose one you want to make the assignment, use the navigation key to choose the type as memory key. In the Dial field, you have some options, such as Normal, Speed Dial, Intercom, BLF, Presence,MWI, Call Park.

Speed

Speed dial

dial

You can configure the key as a simplified speed dial key. This key function

allows you to easily access your most dialed numbers.

Intercom

You can configure the key for Intercom code and it is useful in an office

environment as a quick access to connect to the operator or the secretary.

BLF

BLF is also called “ Busy lamp field ” , and it is used to prompt the user to

pay attention to the state of the object than has been subscribed, and used

to cooperate with the server to pick up the phone call. You can configure

the key for Busy Lamp Field (BLF) which allows you to monitor the status

(idle, ringing, or busy) of other SIP account. User can dial out on a BLF

configured key. Please refer to “ LED Instruction ” for more detail about the

LED status in different situation.

Note: In the Web interface, you can also set the pickup number to active the

pickup function. For example, if you set the BLF number as 212, and the pickup number is *8, when there is an incoming call to 212, press the BLF key, it will call out the 189 automatically to pickup the incoming call on 212.

Presence

Presence is called present, and compared to the BLF, it can also check

whether object online.

Note: You can not subscribe the BLF and presence station of the same

number at the same time.

MWI

When the key is configured as MWI, you are allowed to access voicemail

quickly by pressing this key.

Call

Call park

park

1. You need setting a server number, when you have set what

represent Call park. If you have a calling and you busy now, you could

press the key and hear a number, then you could choose other phone

and input this number. so you can directly recover call.

2. Set the type as Line

You can set these keys as line keys, and press it, it will enter dialer

interface.

3. Set the type as Key Event

You can set these keys as Key Event, and the subtype have many options.

Choose one and it will have corresponding function.



 None

None



 MWI

MWI



 DND

DND



 Hold

Hold



 Transfer

Transfer



 Phone

Phone

Phone Book

Book



 Redial

Redial



 Pick

Pick

Pick up

up



 Join

Join



 Auto-redial-on

Auto-redial-on



 Auto-redial-off

Auto-redial-off



 Call

Call

Call Forward

Forward



 History

History



 Flash

Flash



 Memo

Memo



 Headset

Headset



 Release

Release

Release ： Press

Press

Press this

this

this button,

button,

button, you

you

you can

can

can end

end

end all

all

all calls

calls



 Lock

Lock

Lock ： You

You

You can

can

can select

select

select whether

whether

whether the

the

the keypad

keypad

keypad lock

lock

lock in

in

in the

the

the standby

standby

standby interface

interface



 SMS

SMS



 Call

Call

Call Back

Back



 Power

Power

Power Light

Light



 Hide

Hide

Hide DTMF

DTMF



 Agent

Agent



 Prefix

Prefix

 Hot

Hot

Hot Desking

Desking

Desking ： You

You

You can

can

can clear

clear

clear the

the

the curren

curren

curren sip

sip

sip information,

information,

information, and

and

and register

register

their

their new

new

new sip

sip

sip information.

information.

4.Set the type as DTMF

You can configure the key as DTMF. This key function allows you to easily

dial or edit dial number.

5. Set the type as URL

You need to match a XML Phonebook address, pressing the button you can

directly access the corresponding remote phonebook.

6. Set the type as BLF List Key

It needs the cooperation with the Broadsoft server. The traditional BLF is

that every number will need to be subscribed, so if the numbers that

subscribed is so many that it will cause to obstruction. However, BLF List

Key will put the numbers that needed to be subscribed in a group, and the

phone use the URL of the group to subscribe and analyze the specific

information of each number such as number, name, state and so on

according to the notifications from the server. Then set the idle Memory

key as BLF List Key, later if the state of an object changes, the

corresponding LED will change.

7. Set the type as Multicast

Set the multicast address and speech coding, press this key to initiate the

multicast.

Note: More features see 8.3.4.7

Ejointech ACOM214 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual