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Metro® IC4
Manual Wheelchair
Owner’s Manual
02002178 Revision B
©GF Health Products, Inc.
March 2006
Read this manual before
operating your wheelchair
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Contents
I INTRODUCTION ............................................................................3
II IMPORTANT SAFETY PRECAUTIONS ..........................................
III GETTING STARTED ....................................................................
IV HANDLING TIPS ..........................................................................9
V ADJUSTMENTS .........................................................................14
VI TRANSPORTING THE E&J METRO IC4 .....................................24
VII MAINTENANCE .......................................................................26
VIII TROUBLESHOOTING ..............................................................31
IX LIMITED WARRANTY ...............................................................33
X INDEX .......................................................................................35
5
8
2 02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual
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READ THIS MANUAL BEFORE OPERATING YOUR
WHEELCHAIR
I INTRODUCTION
Important safety, operating, and maintenance instructions that warrant your attention are included in this owner's manual. Read the
entire manual carefully before operating your new wheelchair, and
refer to it as often as necessary to help maintain good performance
standards.
Consult your healthcare professional and Graham-Field Health
Products dealer for assistance in developing and learning safe and
effective techniques for performing your daily activities according to
your individual physical abilities and needs, and to make certain that
your wheelchair is properly prescribed and adjusted for your use.
The safety precautions in this manual are general warnings intended
to be used only as basic guidelines. You may find it necessary to
develop your own methods for safely solving frequently encountered
challenges. Again, consult your professional medical advisors for
their recommendations about safety methods, and never hesitate to
ask for their assistance.
Your wheelchair should receive frequent, regularly scheduled maintenance, including an inspection of the mechanical parts, to ensure
proper operation. Some suggested inspection procedures, troubleshooting procedures, and adjustment procedures are included in this
manual. When it comes to service and repair, remember that your
Graham-Field Health Products dealer knows your wheelchair best.
All information and specifications in this manual are current at the
time of printing. However, because it is Graham-Field Health Products policy to continually improve the quality and reliability of all our
products, we reserve the right to make changes at any time without
notice.
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Thank you for choosing an Everest & Jennings® product. We at
Graham-Field Health Products wish to assure you of our continuing
commitment to provide innovation and quality in our products. The
Metro IC4 is a manual, folding, lightweight wheelchair, suitable for
frequent users who require a lightweight, portable wheelchair, fitted
to their anatomy, without the need of customization or alteration
to the center of gravity. The Metro IC4 is intended for indoor and/or
outdoor use.
The person performing adjustments on the Metro IC4 has the responsibility of making certain that the user can safely operate the wheelchair with the adjustments selected. This person must evaluate the
user's ability, weight, physical condition, the environment in which
the wheelchair will be used, and the terrain over which the wheelchair will travel. We recommend the use of anti-tippers at all times.
Graham-Field Health Products is not responsible for typographical
errors. Packaging, warranties and products are subject to change
without notice.
Please note the following special statements, used throughout this
manual, and their significance:
Note: Special information set off from the text.
▲
Caution: Damage to equipment is possible.
WARNING: Personal injury could occur.
4 02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual
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II IMPORTANT SAFETY PRECAUTIONS
IMPORTANT SAFETY PRECAUTIONS: ALWAYS FOLLOW THESE
SAFETY PRECAUTIONS WHEN USING YOUR WHEELCHAIR.
FAILURE TO DO SO COULD RESULT IN PERSONAL INJURY TO YOU
OR OTHERS OR DAMAGE TO YOUR WHEELCHAIR.
Safety requires the constant attention of the wheelchair user and
the attendant. It is extremely important to learn and always use safe
methods of performing basic daily activities. Always consult your
healthcare professional to determine those methods most suitable for
your individual abilities.
Protect yourself and your wheelchair by having your Metro IC4
serviced regularly. Whenever any part of your Metro IC4 is not functioning properly, contact your Graham-Field Health Products dealer
immediately, as a hazardous situation could result, causing personal
injury or damage to your wheelchair. ONLY EXCELLENT CONDI-
TION IS ACCEPTABLE WHERE SAFETY IS CONCERNED. Periodic
inspection, adjustment, and replacement of worn parts will provide
many years of superb performance.
WARNINGS
WARNING: Metro IC4 maximum weight capacity is 250 lbs.
(113 kg).
WARNING: Do not operate this wheelchair on streets or
roadways.
WARNING: Do not operate this wheelchair on hilly or rough
terrain, sand, wet or icy surfaces, or surfaces
with impaired traction. Ensure that pathway is
clear of all obstacles.
WARNING: Do not turn wheelchair while going downhill, as
wheelchair could tip over.
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WARNING: Do not attempt inclines without anti-tippers
installed. Do not attempt any incline or decline
greater than six degrees (10% grade, or one foot
of rise or fall per ten feet of ramp length).
WARNING: This wheelchair does not offer seating or occu-
pant restraint equivalent to the seat provided in
a motor vehicle! To increase your safety while
traveling in a motor vehicle, always transfer to
the vehicle seat and use the restraint provided
by the vehicle manufacturer.
WARNING: Do not tie down or attach anything to the
wheels. This could cause tipping and possibly
result in injury or damage to the wheelchair.
WARNING: The footplates' lowest point should clear the
ground by at least 2-1/2 inches, to permit proper
clearance of potential obstruction.
WARNING: Doing a "wheelie" (tilting the wheelchair back-
ward until it reaches its balance point) is dangerous and could result in personal injury to the
user.
WARNING: Do not stand or step on the footplates while
transferring to or from your wheelchair. This
could cause the wheelchair to tip or may cause
personal injury or damage to your wheelchair.
WARNING: Always engage wheel locks before transferring,
using a wheelchair lift or using an elevator.
WARNING: Ensure that wheelchair is on a stable, level sur-
face and engage wheel locks before and during
transfer.
WARNING: Operate only with anti-tippers in place when
leaning or tipping.
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WARNING: Do not lean over the top of the wheelchair back.
This could cause the wheelchair to tip over.
WARNING: To reduce the risk of tipping before leaning or
reaching forward, sit back in the seat and rotate
casters fully toward front of wheelchair.
WARNING: Unauthorized modification or the use of non-
Everest & Jennings® replacement parts could
change the structure of the wheelchair, void
the warranty, and create a hazardous condition
resulting in serious personal injury.
WARNING: Do not lean on this wheelchair or use it as a
walker—these are practices which could result
in loss of balance and personal injury.
WARNING: Do not use your wheelchair on escalators.
WARNING: Wheel locks are not brakes. Do not use the
wheel locks to slow down your wheelchair, or
while the wheelchair is moving. Wheel locks are
only intended to keep the wheelchair in place
when it is at a complete stop.
WARNING: GF Health Products, Inc. specifically disclaims
responsibility for any personal injury or property
damage which may occur during any use which
does not comply with federal, state, or local laws
or ordinances.
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III GETTING STARTED
wheel lock
cross brace
frame
rear
wheel
caster wheel
footrest
arm release
footplate
extension
caster housing
caster fork
armpad
arm
seat
upholstery
back upholstery
push handle
handgrip
Please familiarize yourself with main components, identified in
Metro IC4 illustration below.
Designs and specifications are subject to change without notice.
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IV HANDLING TIPS
The Everest & Jennings® Metro IC4 has been designed and engineered to perform as a stable and well balanced unit when used for
its intended purpose. However, it is possible to tip the Metro IC4
over if it is used improperly. We urge you to learn the characteristics
of your wheelchair. It is most important to learn safe methods to
perform the daily activities basic to your lifestyle. Consult your medical professionals for assistance in developing the skills and proper
techniques to perform all activities safely.
BALANCE
Proper balance is the key to maintaining the stability of your wheelchair. Reaching, bending, and transferring to or from a wheelchair
will change the weight distribution and center of gravity of you and
your wheelchair. When performing such activities, do so as instructed in the following paragraphs to avoid tipping the wheelchair.
TRANSFER ACTIVITIES
WARNING: Always ensure that the wheelchair is on a stable,
level surface and engage wheel locks before
transfer.
WARNING: Do not step on the footplates; this could cause
the wheelchair to tip. Fold them up, and either
detach them, or swing them aside.
WARNING: There is a critical moment when there is little
or no seat platform beneath you. Take every
precaution to reduce this unsupported distance
before you attempt transfer.
Transferring into or out of a wheelchair is a very difficult maneuver.
Exercise extreme care when transferring without the aid of either an
attendant or a patient lift. Consult your physician, nurse, or physi-
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cal therapist for assistance in developing your individual technique.
Make sure that the wheelchair is stabilized, and will not move or
slide during the transfer. Take extra precaution to prevent tipping.
Use good body mechanics to prevent personal injury.
REACHING / BENDING
WARNING: Always turn the casters frontward to provide sta-
bility while reaching. If in doubt, ask for assistance or use a device that will extend your reach
without requiring you to shift your weight.
Although it is not recommended, you may find it occasionally necessary to lean or reach from your wheelchair. Consult with your healthcare professional for assistance in developing your personal safe
reaching or moving techniques suited to your ability and restrictions.
Forward or sideward
WARNING: Do not attempt to reach objects if you are
required to move forward in the seat. Do not
attempt to retrieve objects from the floor if you
must reach down between your knees. Do not
shift your weight in the direction that you are
reaching and/or bending; this could cause the
wheelchair to tip.
1. Maneuver the wheelchair as close as possible to the object you
wish to reach.
2. Rotate both casters fully forward: Go forward, and then back the
wheelchair toward the object to swing the casters fully forward.
3. Engage both wheel locks.
4. Ensure that the casters are rotated fully forward before reaching. If not, repeat step 2.
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Backward
WARNING: Do not engage the wheel locks while reaching or
bending backward. Should your weight suddenly
shift accidentally, it is better to roll in that direction than to tip over.
WARNING: Do not lean over the back upholstery; this could
cause the wheelchair to tip.
1. Maneuver the wheelchair as close as possible to the object; the
rear wheels will limit how close you can get.
2. Rotate both casters fully forward: Go forward, and then back the
wheelchair toward the object to swing the casters fully forward.
3. Reach only as far as your arm will extend without changing
your sitting position. If in doubt, reposition the wheelchair or
ask for assistance.
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RAMPS AND INCLINES
WARNING: During descent, the footplates' lowest point
should be no closer to the ground than 2-1/2
inches to permit proper clearance.
WARNING: Do not attempt inclines without anti-tippers in-
stalled. Do not attempt any incline or decline of
more than 6 degrees (10% grade, or one foot of
rise or fall per ten feet of ramp length).
WARNING: Do not use wheel locks to slow your descent. At-
tempting to use wheel locks is likely to result in
accidental locking that could cause the wheelchair to stop abruptly, suddenly pitch forward, or
tip sideways.
WARNING: Avoid changing direction while descending a
ramp or incline, as this could cause instability.
Most people are capable of negotiating short inclines without assistance, depending upon upper body strength, endurance, and the degree of incline. Know your own capabilities and limitations in terms
of strength and endurance before attempting to negotiate an incline
or decline. Practice with an attendant or healthcare professional
first before attempting any inclines, declines curbs or ramps. Always inspect the ramp for hazards such as holes, slippery or uneven
surfaces, etc. before starting up or down. If you can not see the entire
ramp, ask someone to inspect it for you.
Ascent
Lean the upper part of your body slightly forward as you ascend the
incline. If it becomes necessary to stop on the incline, avoid any
abrupt or sudden forward movement as you resume climbing, this
could cause tipping.
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Descent
Always face forward when going down a ramp, but do not lean
forward; this could cause tipping. Lean slightly backward to increase
stability. It is critical to keep the wheelchair under control at all
times. Descent should be made slowly and safely by grasping the
handrims; however, use care, as friction heat will be generated. We
recommend the use of gloves to reduce the effects of friction heat,
but going slower is a better alternative.
CURBS AND STEPS
Curbs, steps and stairways are dangerous obstacles that confront
the wheelchair user. When you encounter curbs, find a way around,
or use the ramps now available in most locations. If you encounter
steps and there is no ramp available, avoid the steps by utilizing the
disabled designated elevators now required in most locations.
WARNING: Never attempt to negotiate steps, stairs or esca-
lators in your Metro IC4.
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V ADJUSTMENTS
The Metro IC4 offers several adjustments to make it easier and more
comfortable to drive. Part VII, MAINTENANCE, offers preventive
maintenance suggestions for keeping your wheelchair in excellent
condition; ensure that all components are in excellent condition
before adjusting. The following are recommended methods; after
a few adjustments, you may develop your own. Always consult your
Graham-Field Health Products dealer for assistance.
The person performing adjustments on the Metro IC4 has the responsibility of making certain that the user can safely operate the wheelchair with the adjustments selected. This person must evaluate the
user's ability, weight, physical condition, the environment in which
the wheelchair will be used, and the terrain over which the wheelchair will travel.
All adjustments and their page locations are referenced in the index
at the end of this manual. Specific tools needed to perform each
adjustment are identified in adjustment directions. A complete list of
tools needed to perform all adjustments in this section follows:
Phillips screwdriver
Two 1/2" wrenches
3/8" wrench
M13 wrench
M6 hex key
REAR WHEELS & CASTERS
We recommend that you do not replace or adjust rear wheel or caster
components yourself, since special tools and training are required.
Please contact your Graham-Field Health Products dealer when your
rear wheels or casters need adjustment.
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ARMS
arm
press here to release
flip-back release
right
sideframe
The Metro IC4 can be equipped with either fixed height arms (standard) or adjustable height arms (optional). All Metro IC4 arms
feature the flip-back release.
Flip arm back (see picture below)
1. Press top of release against arm and lift arm up out of socket.
2. Swing arm up and back.
To resecure arm: Push front of arm down into socket until it locks
into place.
WARNING: Ensure that arm release is locked in place before
occupying or operating wheelchair.
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upper arm
release pin
upper arm
adjust arm height
Adjust arm height (optional adjustable height arm)
If your Metro IC4 arm is
equipped with an upper arm
release pin, your arm is height
adjustable. To adjust:
1. Pull upper arm release pin
until it unlocks, freeing
upper arm to move up and
down.
2. Slide upper arm up or down
to desired height.
3. Pull upper arm release pin
and lock it into the nearest
predrilled hole.
WARNING: Ensure that upper arm is locked in place before
occupying or operating wheelchair.
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hinge
plate
swingaway
release lever
remove footrest
(left shown)
FRONT RIGGING
FOOTREST—DETACHABLE, SWINGAWAY
WARNING: The footplates' lowest point should be no closer
to the ground than 2-1/2 inches, to permit proper
clearance.
WARNING: Do not stand on the footplates; this could cause
the wheelchair to tip.
Remove footrest
1. To release lock, pull
swingaway release lever
forward, toward front of
wheelchair. Footrest will
swing outward.
2. To remove, lift footrest
straight up off wheelchair hinge pins.
Attach footrest
1. Set footrest on wheelchair (so that footrest
hinge plates engage
wheelchair hinge pins).
2. Swing footrest inward.
3. Ensure that swingaway
release lever is locked in
a rearward position, toward back of wheelchair.
WARNING: Ensure that footrests are locked in place before
occupying or operating wheelchair.
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footplate extension,
adjust length
footplate
extension
nut
clamp
Adjust footplate extension length
Two 1/2" wrenches
1. Loosen footrest clamp:
Use a two 1/2" wrenches
to loosen nut enough
so that footplate extension tube slides inside
footrest tube.
2. Reposition footplate
extension in desired
position.
3. Tighten footrest clamp:
Use a two 1/2" wrenches
to resecure clamp nut.
4. Follow steps 1-3 to adjust
other footplate extension length. Ensure that
both footplate extension
clamps are securely
fastened and that minimum ground clearance
is 2-1/2 inches.
WARNING: Ensure that footplates are securely clamped
before occupying or operating wheelchair.
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hinge
plate
swingaway
release lever
remove elevating legrest
(upper part only shown)
ELEVATING LEGREST (OPTIONAL—DETACHABLE, SWINGAWAY
WARNING: The footplates' lowest point should be no closer
to the ground than 2-1/2 inches, to permit proper
clearance.
WARNING: Do not stand on the footplates; this could cause
the wheelchair to tip.
Remove elevating legrest
1. To release lock, pull
swingaway release
lever forward, toward
front of wheelchair.
Legrest will swing
outward.
2. To remove, lift legrest
straight up off wheelchair hinge pins.
Attach elevating legrest
1. Set legrest on wheelchair (so that legrest hinge plates engage
wheelchair hinge pins).
2. Swing legrest inward.
3. Ensure that legrest is locked in place and that swingaway
WARNING: Ensure that legrests are locked in place before
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release lever is locked in a rearward position, toward back of
wheelchair.
occupying or operating wheelchair.
Page 20
adjust legrest
elevation
legrest
release lever
Adjust legrest elevation
Note: It is possible to RAISE elevating legrest without unlock-
ing legrest release. As a safety feature, however, you
must unlock legrest release in order to LOWER elevat
-
ing legrest.
1. To release eleva-
tion lock, pull legrest
release lever up toward
back of wheelchair.
2. Swing legrest up to
desired position.
3. Lock legrest elevation
level: Pull lever toward
front of wheelchair.
4. Ensure that elevating
legrest is locked in
position.
WARNING: Ensure that
legrests are locked in place before occupying or
operating wheelchair.
Adjust legrest footplate extension length
See Adjust footplate extension length in Footrest—Detachable,
Swingaway section.
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adjust calf pad position,
elevating legrest
(footplate extension
not shown)
calf pad
hinge plate slot
legrest tube stop
legrest tube
legrest calf
pad / hinge
plate assembly
Adjust elevating legrest calf pad position
The legrest calf pad has three mounting positions one inch apart
on legrest tube. Refer to picture at right. To adjust:
1. Rotate calf pad/
hinge plate assembly on legrest
tube so that
legrest tube stop
is in center of
hinge plate slot.
2. Slide calf pad
/ hinge plate
assembly up or
down on legrest
tube to desired
position.
3. Rotate calf pad /
hinge plate assembly on legrest
tube so that
legrest tube stop
is aligned in desired position.
WARNING: Ensure that calf pads are locked in place
before occupying or operating wheelchair.
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CROSSBRACES
Tighten crossbraces
M13 wrench, M6 hex key
Check the crossbraces to ensure that the bolt and nut securing both
crossbraces in the center of the wheelchair are secure (crossbraces
should be loose enough to fold easily, yet snug enough to take up
excess play). Use a M13 wrench and M6 hex key to tighten.
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right rear wheel
wheel lock
shown unlocked
right front frame
wheel lock
Adjust wheel locks
One 3/8" wrench
1. Use a 7/16" wrench
to loosen the two
clamp bolts until
the lock slides on
the frame.
2. Place the wheel
lock in the locked
position and slide
it into contact with
the tire.
3. Place the wheel
lock in the unlocked
position and slide
it 3/8" closer to the
tire.
WHEEL LOCKS
4. Use a 3/8" wrench to tighten the two clamp bolts and engage
the lock to check the fit. The lock should indent the tire at
least 3/8". Tighten clamp bolts securely to eliminate wheel lock
movement on frame.
WARNING: Ensure that wheel locks are adjusted so that
they lock in place appropriately before occupying or operating wheelchair.
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VI TRANSPORTING THE E&J METRO IC4
WARNING: This wheelchair does not offer seating or
occupant restraint equivalent to the seat
provided in a motor vehicle! To increase your
safety while traveling in a motor vehicle,
always transfer to the vehicle seat and use
the restraint provided by the vehicle manufacturer.
The Metro IC4 can easily be transported by folding the wheelchair:
1. Detach front rigging from wheelchair.
2. Remove the seat cushion, if so equipped.
3. Fold the wheelchair: pull up sharply on the seat sling at
front and rear center at the same time. To fold wheelchair
completely, tip the wheelchair sideways (so wheel won't
drag) and press sides together.
For reassembly, see the following page.
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REASSEMBLY
locked
correct position
right front
seat tube
seat strut
not locked
unsafe to occupy
in this position
right front
seat tube
seat strut
1. Push down with even pressure on seat tubes on both sides.
WARNING: Do not place your hand between seat tube and
side panel.
2. Push again if seat tubes are not positioned directly upon front
frame seat struts as shown below.
3. Attach footrests or legrests to wheelchair.
4. Reinstall the seat cushion, if so equipped.
WARNING: When reassembling the wheelchair, ensure that
both seat tubes are locked in place on seat
struts on front of frame. If not, wheelchair is
unsafe to occupy.
WARNING: Ensure that footrests or legrests are locked in
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place before occupying or operating wheelchair.
Page 26
VII MAINTENANCE
Protect your E&J Metro IC4 by having it serviced regularly. Proper
care and maintenance are essential to keep your wheelchair in safe
working condition. Periodic inspection, adjustment, and replacement
of worn parts will provide many years of superb performance. When
you believe that a component or part of your Metro IC4 is not functioning properly, contact your Graham-Field Health Products dealer
immediately, as a potentially hazardous condition could result. Only
excellent condition is acceptable where safety is concerned.
Service manual
There is no service manual for the Metro IC4. Please contact your
Graham-Field Health Products dealer with service questions not
answered by this manual.
Note: We recommend that you have a Graham-Field Health
Products dealer perform a six month maintenance
check, as the dealer may find and correct a problem
which might otherwise go undetected and eventually
cause more serious problems and/or personal injury.
Do-it-yourself maintenance
You can do many of the scheduled maintenance tasks yourself, if you
have mechanical ability and a few basic tools. Refer to the maintenance schedule on the next page for the recommended regularity of
each procedure. If any maintenance procedure is not clear to you, ask
your Graham-Field Health Products dealer for assistance.
▲
Caution: Improper maintenance can cause operating
problem and may affect your warranty.
WARNING: Unauthorized modification or the use of non-
Everest & Jennings® replacement parts could
change the structure of the wheelchair, void
the warranty, and create a hazardous condition
resulting in serious personal injury.
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MAINTENANCE SCHEDULE
Procedure Perform at least every
Week month 3 months 6 months
Check tire wear ✔
Check handrims ✔
Check wheel lock engagement ✔
Check anti-tippers (optional) ✔
Wipe off frame with soft cloth ✔
Check handgrips ✔
Check upholstery ✔
Check rear wheel adjustment ✔
Check arms ✔
Check backposts / push handles ✔
Check footrests / elevating legrests ✔
Clean frame ✔
Check caster stem rotation ✔
GF dealer maintenance check ✔
Check rear wheel bearings (dealer) ✔
Check caster bearings (dealer) ✔
List of tools
The tools and cleaning supplies listed will assist in the procedures
outlined in Part VII.
General care
Always evaluate the overall operation of your wheelchair. It should
function with ease and should travel straight without excessive drag
or pull to one side.
Remember, your Graham-Field Health Products dealer knows your
wheelchair best when it comes to service and repairs. Contact your
dealer with any questions or concerns regarding the safe operation
and maintenance of your wheelchair. Regular maintenance is essen-
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30 weight oil (available at most auto parts stores)
Phillips screwdriver
soft cloth
mild soap and water solution
Page 28
tial for your safety and continued operation of your wheelchair.
Check tire wear
Examine tires at least once a week for surface wear and cracks and
replace them as needed. Replace solid rubber tires when they become
loose on the rims or cracks appear.
Check handrims
Check handrims at least once a week. Inspect each handrim for
rough or sharp edges and, if any are found, replace handrims immediately. Ensure that all hardware is properly aligned and secure.
Check wheel lock engagement
Check wheel lock engagement at least once a week. See Adjust
wheel locks in Part V to adjust wheel lock engagement. If a wheel
lock is worn or damaged, replace it immediately. Inspect the hardware for looseness or signs of wear.
Ensure that the locking mechanism operates smoothly. The locking
assembly should be tight enough so that the wheel can not rotate or
the lock slip. Check that the locking shoe does not press against the
tire when in the unlocked position. Excessive force should not be
required to either engage or release wheel locks. Oil the wheel lock
pivot points with one or two drops of 30 weight oil. Remove excess oil
and dirt.
Check anti-tippers (optional)
Check the anti-tippers at least once a week. Ensure that the anti-tippers are securely fastened and properly positioned.
Check handgrips
Check handgrips at least once a week. Ensure that they are not
ripped, tight and securely fastened.
Check upholstery
Check upholstery at least once a month. Inspect for rips, tears and
worn spots. Ensure that all upholstery-attaching screws are pres-
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ent, properly aligned, and well-secured. Use a Phillips screwdriver
to tighten upholstery mounting screws. Check attaching screws for
sharp edges or stripped screws, and replace if found.
WARNING: Worn or torn upholstery, or upholstery with loose
hardware, must be replaced immediately. It may
not support body weight.
Check rear wheel adjustment
Inspect the wheels at least once a month. Check alignment by elevating the rear of the wheelchair on a stable object until the rear wheels
clear the ground, or placing the wheelchair upside down in a stable
position such that the wheels can spin freely. Spin the wheels; there
should be no wobble or sideplay, and the wheels should spin freely
without binding. The bearings should be clean and rotate smoothly.
Check rim sideplay to verify that bearings are not too loose. If there
is a problem, contact your Graham-Field Health Products dealer. If
adjustment is required, this should be done by your Graham-Field
Health Products dealer only.
Check arms
Check arms at least once a month. Inspect for sharp edges or cracks
which could weaken the arm, and replace if found. Ensure that all
attaching screws are present and tight. Use a Phillips screwdriver
to tighten arm pad mounting screws. Check for burrs on the screw
heads and replace if found. Ensure that screws do not extend into
the padding. Confirm that the posts at base of arm fit correctly in the
sockets, snug but not binding. Adjustable height arms: Confirm fit
in the upper telescoping portion. Verify positive locking at each arm
height position.
Check backposts / push handles
Check backposts at least once a month. Ensure that all mounting
hardware is securely fastened and that the backposts are not bent
or damaged. Contact your dealer if you observe cracking or peeling
paint or plating.
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Check footrests & elevating legrests
Check footrests and legrests at least once a month. Inspect the locking mechanisms to confirm sure fit. Check for cracks, burrs, or sharp
edges, and replace if found. Ensure that the footrest or legrest will
automatically lock securely in place and will not accidentally unlock.
Cleaning your Metro IC4
Wipe off base and seat frame frequently, at least once a week, using
a soft cloth. Dry the wheelchair immediately if exposed to moisture.
Clean the frame every three months with a mild soap and water solution. The frame chrome does not need to be waxed. Do not use solvents, abrasive waxes, caustic chemicals or spray silicone. Never use
abrasive cleansers; they could scratch the finish. Never use steam or
high pressure cleaners. Clean upholstery and plastic components at
least once a month with a mild soap and water solution.
Check casters
Check the caster stems for proper rotation at least every three
months. The caster fork must swivel freely to facilitate steering and
handling. Adjusting the stem nut varies the amount of force required
to turn the caster. If the nut is too loose, the caster will flutter or
shimmy; if the nut is too tight, the wheelchair will be difficult to
steer. If the caster stem requires adjustment, or the stem bearings
require replacement, contact your Graham-Field Health Products
dealer. Ensure that stems are firmly attached to forks, and that forks
and stems are not bent. Evaluate all threads, locking nuts and bearings.
Check wheel bearings
Have your Graham-Field Health Products dealer check caster and rear
wheel axle bearings at least every six months.
30 02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual
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VIII TROUBLESHOOTING
Nuts and/or bolts may be loose. If so, tighten.
Bolts should be snug.
Rear wheels and/or casters may be adjusted
improperly. Insure that both rear wheels are
mounted in identical positions, and that casters
are mounted in identical positions.
Caster stem(s) may be adjusted improperly.
Correct adjustment.
looseness in wheelchair
squeaks / rattles
caster flutter
sluggish turning
chair veers left
chair veers right
SYMPTOM
PROBABLE CAUSE AND
CORRECTIVE ACTION
4 4
4 4
4 4 4 4
4 4 4 4
Continual use of your Metro IC4 necessitates maintenance, especially if the factory-set adjustments have been altered. The following
troubleshooting guide lists several common problems that may occur,
and offers corrective actions for each. If you are unsure of the solution or unable to diagnose the problem, do not hesitate to ask your
Graham-Field Health Products dealer for assistance.
Note: Use only Everest & Jennings® replacement parts. A
Metro IC4 parts catalog is available through GrahamField Health Products dealers to assist in the ordering
of parts.
▲
Caution: A complete inspection of your wheelchair, including maintenance, servicing and safety checks, should
be handled by a Graham-Field Health Products dealer at
least once a year.
02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual 31
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WARNING: Unauthorized modification or the use of non-
Everest & Jennings® replacement parts could
change the structure of the wheelchair, void
the warranty, and create a hazardous condition,
which could result in serious personal injury.
32 02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual
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IX LIMITED WARRANTY
3 mo. 6 mo. 1 yr.
Sideframes, crossbraces ..........................................................................................
Wheels, handrims, front rigging, forks ....................................................... 4
4
Upholstered components, plastic parts, painted surfaces,
rubber parts, bearings, and any other parts not specifically
identified above ................................................................................. 4
REPLACEMENT PARTS**
Sideframes, crossbraces
METRO IC4 MANUAL WHEELCHAIR
..................................................................... 4
All other components ............................................................... 4
* The average life expectancy of a wheelchair under normal everyday use is
approximately five (5) years.
** The warranty period is as designated above. If a part is replaced under warranty,
the original warranty period will not be affected. All other replacement parts will
be subject to the warranty period specified.
WARRANTY PERIOD
Lifetime*
of Wheelchair
This warranty has been drafted to comply with the Federal Law applicable
to products manufactured after July 4, 1975. This warranty is extended only
to the original purchaser/consumer or dealer/non-consumer and to no other
purchaser or transferee. GF Health Products, Inc. warrants the Metro IC4
against manufacturing defects in materials and workmanship as listed below:
The Warranty period for the consumer commences on the first date a product
is delivered to the consumer by the seller/dealer. If the product is rented or
leased, the warranty period commences on the invoice date from GF Health
Products, Inc. A copy of the invoice showing date of purchase must be provided when submitting warranty claims. When proof of purchase date is not
provided, warranty coverage shall commence upon GF Health Products, Inc.'s
invoice date to the dealer/purchaser.
If within the warranty period, the product or component part is proven to GF
Health Products, Inc.'s satisfaction to be defective, GF Health Products, Inc.
shall provide, at its option, one of the following: (1) repair or replacement of
any defective or nonconforming part or product or (2) a credit and/or refund
of the original selling price made to Graham-Field Health Products, Inc.'s
initial customer on a prorated or depreciated basis. GF HEALTH PRODUCTS,
INC.’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY UNDER THIS
WARRANTY SHALL BE LIMITED TO SUCH REPAIR, REPLACEMENT, CREDIT
AND/OR REFUND. This warranty does not include any labor charges incurred
in replacement part(s) installation or any associated freight or shipping
charges to the manufacturer.
02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual 33
Page 34
LIMITATIONS AND EXCLUSIONS: The foregoing warranty shall not
apply to serial numbered products if the serial number has been re
moved or defaced. Products subjected to negligence, abuse, misuse,
improper operation, improper maintenance, improper cleaning, improper storage, or damages beyond GF Health Products, Inc.'s control
are not covered by this warranty, and that evaluation shall be solely
determined by GF Health Products, Inc. This warranty shall not apply
to problems arising from normal wear and tear or failure to follow
instructions. The warranty shall also not apply to products modified
without GF Health Products, Inc.’s express written consent; nor shall
it apply if parts not manufactured by GF Health Products, Inc., or if
parts not complying with original equipment specifications are added
to GF Health Products, Inc. products; or if the product or part is serviced by an entity not authorized by GF Health Products, Inc.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU
OF ALL OTHER EXPRESS WARRANTIES AND IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND SHALL NOT
EXTEND BEYOND THE DURATION OF THE EXPRESS
WARRANTY PROVIDED HEREIN, AND THE REMEDY FOR
VIOLATIONS OF ANY IMPLIED WARRANTY SHALL BE LIMITED TO THE REPAIR, REPLACEMENT, CREDIT AND/OR
REFUND OF THE DEFECTIVE PRODUCT OR PART PURSUANT TO THE TERMS CONTAINED HEREIN. GF HEALTH
PRODUCTS, INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.
This warranty gives you specific legal rights and you may also have other
legal rights which vary from state to state (province to province). Some states
(provinces) do not allow the exclusion or limitation of incidental or consequential damage, or limitation on how long an implied warranty lasts, so the
above exclusion and limitation may not apply to you.
For warranty service, please contact the authorized dealer from whom you acquired your GF Health Products, Inc. product. In the event you do not receive
satisfactory warranty service, please contact GF Health Products, Inc. at the
address on the back cover. Do not return products to our factory without prior
authorization. This warranty contains the entire agreement between the
parties and supersedes any prior, contrary or additional representations or
understandings, whether oral or written, concerning our warranty policy.
34 02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual
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X IndeX
A
Adjustments 14
Anti-tippers, check
Arm, ip back 15
Arm height, adjust
Arms, check
B
Backposts, check 29
Balance
C
Casters 14
Caster stems, check
Caution, signicance 4
Cleaning your Metro IC4
Crossbraces, tighten
Curbs and steps
e
Elevating legrest, attach 19
Elevating legrest, remove
Elevating legrest—detachable, swinga
Elevating legrest calf pad position,
Elevating legrest elevation, adjust
F
Footrest, attach 17
Footrest, remove
Footrest—detachable, swingaway
G
Getting started 8
H
Handling tips 9
Handrims, check
I
Introduction 3
L
Limited warranty 33
M
Maintenance 26
Metro IC4, illustration
9
way 19
adjust
28
16
29
30
30
22
13
19
21
20
17
17
28
8
n
Note, signicance 4
R
Ramps and Inclines 12
Reaching / bending
Rear wheel adjustment, check
Rear wheels
s
Safety precautions 5
t
Tires, check 28
Tools, for adjustment, list
Tools, for maintenance, list
Transfer activities
Transporting the E&J Metro IC4
24
Troubleshooting
U
Upholstery, check 28
-
W
Warning, signicance 4,6
Warnings 5
Warranty, limited 3
Wheel bearings, check 3
Wheel lock engagement, check
28
Wheel locks, adjust 2
10
29
14
14
27
9
31
3
0
3
02002178 Revision B, March 2006 • Metro IC4 Owner’s Manual 35
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Corporate Headquarters:
Graham-Field Health Products
2935 Northeast Parkway
Atlanta, Georgia 30360 U.S.A.
telephone: 800-347-5678, 770-447-1609
fax: 800-726-0601, 678-291-3232
www.grahamfield.com
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