ORIGINAL BETRIEBSANLEITUNG
ORIGINAL OPERATING INSTRUCTIONS
CONSIGNES D‘UTILISATION
TRADUCCIÓN DEL MANUAL ORIGINAL DE USO
EGRET EIGHT EGRET-TEN
V5 02/2018
ENGLISH
ORIGINAL OPERATING
INSTRUCTIONS
42
CONTENTS
Components 44
Introduction 46
General information 47
Technical data 50
Prior to fi rst-time operation 51
Battery and charger 52
First steps and getting started 56
Unfolding 57
Cleaning and servicing 71
Declaration of conformity 74
Frequently Asked Questions 76
43
COMPONENTS
COMPONENTS
EGRET-TEN
11
1
2
3
4
5
12
7
6
9
1 Handlebars
2 Telescopic rod
3 Main steering rod
4 Scooter folding mechanism
5 Securing lever
6 Charging port
(not shown, on the other side
of the scooter)
7 Disc brakes
8 Rear light
9 Footboard
10 Kickstand
11 Handlebar folding
mechanism
8
12 Bayonet lock
10
7
44
11
1
2
EGRET EIGHT
1 Handlebars
2 Telescopic rod
3 Main steering rod
4 Scooter folding mechanism
5 Securing lever
6 Charging port
3
7 Brakes
8 Rear light
9 Footboard
10 Kickstand
11 Handlebar folding
4
5
12
7
6
10
9
8
7
mechanism
12 Folding latch
THROTTLE
Battery capacity
ON/OFF
Rear light
status
Service menu &
6 km/h button
COMPONENTS
Km/h
Set speed levels and
display of the level
Lever
45
INTRODUCTION
INTRODUCTION
Welcome to the club of EGRET riders!
We are sure that you will have lots of fun with your new electric scooter!
These instructions provide an overview of the functions, care, maintenance and
operation of your new vehicle. Please read it carefully to ensure your electric
scooter has a long service life and yourself a safe ride.
Make sure to follow the recommended charging intervals to prevent battery da
mage and greatly increase your scooter’s service life.
A list of authorised repair shops and dealers near you is available on our website at
www.my-egret.com or from our service hotline.
-
46
EGRET
SERVICE HOTLINE
Phone +49 180 580 380 180*
E-Mail info@urban-electrics.com
Internet www.my-egret.com
* 14 Cent ¢14/min from the German
fixed-line network, mobile phone
price: max. ¢42/min.
GENERAL INFORMATION
• The scooter has not yet been approved for use on public roadways and for this
reason may only be used on private property. If you want to use your scooter
outside Germany, you’ll first have to find out whether your EGRET may be
used in the particular country.
• The scooter is designed to transport one person only.
GENERAL INFORMATION
• Any modifications made to increase performance or speed and any modifica
tion of the scooter’s characteristics in general, as well as opening the battery
compartment, will void the warranty.
• The scooter’s chassis identification number can be found on the bottom (EG
RET-TEN) or the side (EGRET EIGHT) of the battery compartment. Please
note this number on the back of these operating instructions, so that you’ll have
it available should you need it, e.g. for servicing.
•
As part of quality assurance, each EGRET goes through several test drives
and charging cycles. You should however check all parts are properly working
and screws tighten prior to first-time use. In particular the folding mechanism
has to be checked. The locking of the folding mechanism must be accompanied by a clearly audible „click“ noise - only then the folding mechansim is
correctly blocked. If this is not the case please contact your dealer. After the
first 50 km have your vehicle checked by your dealer or a bicycle repair shop
with respect to brakes, tightness of all bolts, and the scooter folding mechanism and the handlebar folding mechanism in particular. Every 500 km we
recommend having another check of these components carried out.
• The battery is not delivered fully charged, but your EGRET can be used
right away without charging it first.
-
-
47
GENERAL INFORMATION
CAUTION
•
If at all possible, avoid using the EGRET on wet surfaces or in the rain. For
one, slippery road surfaces increase the risk of accidents (longer braking dis tances, slipping in curves) and splashing water may aect how the brakes
work.
•
Don‘t use the EGRET for jumping as this puts a lot of stress on the chassis
and may result in damage.
•
Only use the EGRET on even surfaces. The EGRET is not designed for use
o-road or on steep inclines.
Never charge your EGRET unattended and ideally place it on a fireproof,
non-conductive surface.
•
Note the maximum payload of 100 kg.
THE SCOOTER SHOULD BE INSPECTED FOR ROAD SAFETY
PRIOR TO EACH USE.
Inspection includes:
48
• Proper functioning of the brakes
• Securely locked scooter folding mechanism and the handlebar
folding mechanism
• Overall functionally safe condition
• Light and braking light function
NOTE
The EGRET EIGHT and EGRET-TEN are intended for
use by one person riding on non-public property and dry
surfaces.
If riding in poor weather conditions (rain, snow, ice) cannot be avoided, be
especially careful and go slowly. The EGRET is not designed for use in wet
weather, because slippery roadways greatly increase the distance needed to
brake.
After scooter maintenance, moisture may cause a delayed response in the
braking system. For this reason, after cleaning the scooter you should care
fully “brake the brakes dry” somewhere away from trac or carefully apply
the brakes more often when riding in the rain to maintain the proper braking
eect.
NOTE
If your scooter fails to reach full speed or range even with
a fully charged battery, this may be due to an unusual use of
your scooter, tyre pressure that is too low or a problem with the
battery.
Extreme temperatures, steep inclines, heavy loads, advanced battery age and
longer periods of storage without charging have a major eect on battery
performance.
GENERAL INFORMATION
-
Please note that regular use and charging (a full charge at least once every 60
days) is required to maintaining the service life of battery.
49
TECHNICAL DATA EGRET EIGHT EGRET-TEN
Duration for 70% charge approx. 2 hours approx. 2 hours
Duration for 100% charge approx. 4-6 hours approx. 4-6 hours
Max. payload 100 kg 100 kg
Total weight 14 kg 17.5 kg
Motor output 350W 500W
Max. Output 650W 800W
TECHNICAL DATA
Battery LI-ION • 36V • 10.5AH LI-ION • 48V • 11.6AH
Wheel size 8 inches 8 inches
Brakes Front and rear Front and rear
Throttle Thumb Thumb
Light Front and rear Front and rear
Size 110 x 55.5 x 90-115 cm 115 x 55.5 x 89-114 cm
Size folded 109 x 14.5 x 38 cm 103 x 18.5 x 38 cm
Top speed up to 28 km/h up to30 km/h
Range up to 30 km up to 42 km
Ideal tyre pressure 36 PSI 36 PSI
50
PRIOR TO FIRSTTIME OPERATION
Please note that the EGRET EIGHT and EGRET-TEN are not approved for use
on public roadways in Germany.
For your own safety you should always wear a helmet and suitable clothing. Wear
bright and light colours to ensure that the operators of other vehicles can see you
better and faster.
Your scooter is delivered by the manufacturer ready for use. Reflector stickers are
included with the vehicle. For your own safety, we recommend attaching them to
the sides of the fender next to the rear light. The EGRET EIGHT and EGRETTEN come with a low basic charge and can be used straight away.
Prior to first time use and every ride, we request that you do the following:
• Check that the scooter folding mechanism and the handlebar folding
mechanism are secured and firmly adjusted.
• Check that the kickstand is in raised position.
• At walking speed, check that the brakes work properly.
• Check whether the rear and brake light go on when briefly pressing the
power button on the throttle.
PRIOR TO FIRST-TIME USE
• Attach the enclosed front light to the scooter.
Front suspension EGRET EIGHT: From time to time, the front suspension
needs to be maintained. In case intensive use causes tolerance of the suspension, this part of the scooter needs service!
51
PRIOR TO FIRST-TIME USE
Check that the brakes work.
• The brake lever for the back wheel brake is located on the left side of the
handlebars, on the right for the front wheel brake.
• Engaging one or both brakes at the same time interrupts power to the rear
wheel and deactivates the throttle. This is why the motor does not respond to
the throttle when the brakes are engaged. Note that the EGRET EIGHT has
a power interruption when the left brake handle is pressed.
BATTERY AND CHARGER
Warnings about the battery and charger
• The EGRET EIGHT and EGRET-TEN come partially charged on delivery.
Although you can unpack and start using it right away, you should expect a
shorter range.
Initially charge the EGRET EIGHT and EGRET-TEN for approx. 6 hours.
•
• Regular charging will protect your battery. Prolonged periods of storage wit-
hout charging may cause damage (a depth discharge) to the battery, resulting
in irreparable damage.
52
Never store the EGRET EIGHT and EGRET-TEN uncharged. Storage without
•
being charged will result in a depth discharge of the battery. Once depth di
scharged, the battery will be irreparably damaged.
• When not in use, batteries lose some charge every day. In winter, low
temperatures may cause battery capacity to drop o much faster.
• Storing the scooter for more than 24 hours with the charger connected to it
will result in to a broken charger and battery.
-
•
Use only the integrated battery provided or original spare parts. Use only the
original charger from the manufacturer to charge the battery.
•
When charging the battery, make sure of the following:
• The charger is properly connected to the charging socket provided
• The area is well-ventilated
• It is a dry environment
• Do not carry out any repairs on the battery or charger yourself. Improper hand-
ling of the battery may result in life-threatening injuries.
•
Never allow the charger, mains or connection cable to come into contact with
water as this poses the hazard of electric shock. Never touch it when your
hands are wet.
•
Carry out regular inspections of the connection plug and charger. Replace the
charger if damaged in order to avoid injury and property damage.
•
Mains and connection cables must not be damaged or crushed by sharp edges
or heat.
•
Do not use the charger if there is visible damage to the mains cable or con-
nection cable, or to the charger itself.
•
Pull out the plug (not the cable)
• When a problem occurs during operation
• Following use or before cleaning
BATTERY AND CHARGER
53
In normal use, the battery should lose no more than 20% of its capacity within
the first 300 charging cycles (within the first year). After 600 charging cycles (in
the second year) the battery should lose no more than 40% of its capacity. Not
being regularly charged or use in dierent temperatures may greatly aect the
service life of the battery. Performance and service life is reduced at low tempe
ratures. Also charged the battery every two months when not in use.
Information on disposal/battery directive
You are already making a major contribution to environmental protection by driving an EGRET EIGHT or EGRET-TEN. Heed the following information about
BATTERY AND CHARGER
battery disposal:
Dispose of the EGRET EIGHT and EGRET-TEN and all associated components
(such as batteries) through an authorised disposal facility or your communal dis
posal point.
-
-
54
Observe the regulations currently in eect. If in doubt, ask about environmen
tally-friendly disposal at your local disposal facility.
Batteries and electric equipment may not be disposed of as household
waste.
-
CHARGER LED DISPLAY
EGRET-TEN: The left LED goes on when the charger has power. When the
right LED is red, the charger is charging. The right LED turns green when
charging is completed. You can pull out the mains plug and then remove the
charger plug from the scooter.
EGRET EIGHT: The charger has only one LED. At the beginning of the
charging process it turns from green to red. The LED turns green again
when the charging process is completed.
Refer to the battery status display on the throttle for the charging status.
More information on the speedometer unit is available in “First steps and
getting started”.
BATTERY AND CHARGER
CAUTION
of an unsuitable charger may result in fire or even cause the
battery to explode.
Use only the charger provided to charge the battery. The use
55
FIRST STEPS & GETTING STARTED
FIRST STEPS AND GETTING STARTED
1. CHARGING THE BATTERY
Note that for safety reasons the scooter is
delivered with a low charge. This is why it
is a good idea to charge the scooter after
receiving it.
To charge, turn the protective cover to the
1
side (EGRET-TEN) or remove the plastic
plug from the charging socket (EGRET
EIGHT).
EIGHT
The charging socket is located on the front
right frame of the EGRET-TEN and on the
front left of the EGRET EIGHT.
First connect the charger to the power
socket. Then connect the charging cable to
the port on the scooter. Make absolutely
sure that the scooter cannot tip over on the
TEN TEN
plug.
56
2
Never charge unattended, ideally on a fi reproof, non-conductive surface.
EIGHT
2. UNFOLDING EGRET EIGHT
Place the EGRET EIGHT on the fl oor so
that it is securely standing on the battery
compartment.
Press the folding latch on the left of the
folding mechanism towards the fl oor and
keep it pressed. Carefully moving the
main steering rod will help pressing the
scooter folding mechanism.
The handlebars can be unfolded now.
The folding catch will now audibly lock
into place.
Now close the securing lever so that it
fi rmly lies in the folding mechanism.
UNFOLDING
CAUTION
PROPERLY CLOSEDNOT CLOSED
DO NOT USE scooter
Do not use the EGRET scooter with an open securing lever.
This means that the mechanism is not secured and in the
worst case could fold during use.
57
UNFOLDING
2. UNFOLDING EGRET-TEN
The folding mechanism of the EGRET-TEN consists of three elements: the safety
knob, bayonet lock, and securing lever. To unfold your scooter, please follow the
steps as described below and make sure to observe the safety instructions in this
chapter.
1. Place the EGRET-TEN on the floor so that it securely stands on the battery
compartment.
2. Press the securing lever towards the battery compartment while at the same
time pulling the steering rod into an upright position.
-> When the scooter is properly unfolded, the safety knob below the securing
lever audibly and visibly snaps upwards into place.
58
PROPERLY LOCKED
INTO PLACE
IMPROPERLY LOCKED
INTO PLACE!
DO NOT USE scooter
Unfolding is incomplete if the safety knob does not audibly
CAUTION
and visibly lock into place when unfolding. The scooter
may not be used in this case. There is a risk of accident.
3. Pull the bayonet lock out and let it lock in place by turning it. The bayonet lock
needs to be folded completely. The bayonet lock blocks the folding mechanism
and prevents an incomplete folding.
READY TO USE DO NOT USE THE
SCOOTER
CAUTION
The EGRET-TEN must not be used with an open bayonet
lock. Please make sure the bayonet lock has fully latched.
4. Now close the securing lever by pushing it all the way to the front.
NOT CLOSED
DO NOT USE scooter
The scooter is only completely unfolded
when the safety knob has visibly and
audibly snapped into place, the bayonet
lock and the securing lever have been
closed completely.
PROPERLY CLOSED
UNFOLDING
CAUTION
Do not use the EGRET scooter with an open securing lever.
This means that the mechanism is not secured and in the
worst case could fold during use.
59
UNFOLDING
ADJUSTING THE SECURING LEVER
On the EGRET-TEN and EGRET EIGHT the resistance of the securing lever
can be adjusted via the knurled nut at the front of the scooter.
The screw needs to be readjusted prior to every ride. The screw should be
adjusted with an opened locking lever and by hand – do not use a tool for this.
The locking lever should be tightened hand tight.
60
2.1 UNFOLDING THE HANDLEBARS
1
Fold up the left and right side of the traverse steering rod.
2
Secure them into position by sliding the retaining rings on both sides towards
the steering column until the rings noticeably lock into place.
UNFOLDING
PROPERLY CLOSED
NOT CLOSED
DO NOT USE scooter
The red area below the retaining rings should not be visible or else the mechanism
is not secured.
61
UNFOLDING
3. ADJUSTING THE STEERING ROD
The handlebars’ telescopic mechanism can be released and locked using a quick
release. To adjust the height of the handlebars, release the quick release and pull
the steering rod to the desired height. Fasten the quick release when the handlebars are at the desired height.
62
The fi rmness of the quick release can be manually adjusted on the knurled knob.
Make sure that it is always very fi rmly fi xed into place.
CAUTION: Always use care when tightening the quick release bolt. If it is insuffi ciently fastened, there is a risk of the handlebar being pushed together during
the braking process.
This is why you should always check the tightness of the lock in standing position
prior to every ride.
3. GETTING STARTED
Find an area without trac and with enough space for you to get used to the
EGRET. Adjust the handlebars to a comfortable height for you.
Make sure that the securing lever on the footboard is firmly axed and the quick
release has been tightened to lock the steering rod into place.
Fold up the kickstand and take a standing position in the middle. Always keep both
hands on the handlebars when riding.
Before riding the EGRET for the first time, get used to it by first “rolling” the
scooter without support from the motor. Don’t switch on the motor until you feel
comfortable just rolling around. Riding without motor support will not damage the
scooter.
Briefly pressing the power button is enough to switch the scooter on. The display
lights up. The scooter is now ready to go and you can start o! Briefly pressing the
switch again when the scooter is turned on turns on the rear light. You can change
among speed increments using the “+” and “-” buttons on the throttle. Increase
it slowly.
NOTE
For safety reasons, the motor will only switch on after pushing
the scooter (kick-start feature).
FIRST STEPS & GETTING STARTED
63
6. THROTTLE
You can view a variety of information about your vehicle and charge your phone
on the throttle of your EGRET-TEN or EGRET EIGHT. We will be presenting the
most important features below.
The button on the lower left of the throttle is the on/o switch. Press it to turn the
scooter on. After being switched on, briefly pressing the same button switches on
the scooter’s rear light. Pressing for a longer time turns the scooter back o again.
Pressing the + and – buttons adjusts the scooter’s speed increments.
For safety reasons, we have slightly delayed the torque of the motor. This results in
you still being able to start o smoothly even if the throttle is pulled all the way.
THROTTLE
64
The display will show you an error code (red flashing E) if the scooter experiences a
technical problem.
Please forward this code to our your dealer or our service hotline.
To the left of the throttle there is a USB port for charging your mobile phone. For
safety reasons, do not charge your telephone during the scooter charging process.
There is a Service menu / 6 km/h button above the throttle:
you can use this button to travel at walking speed when operational. When not
moving you‘ll be able to enter the service menu.
DISPLAY STATUS
The scooter is switched o .
Enter the password when immobilizer is switched on.
THROTTLE DISPLAY
Locked system after repeatedly entering the wrong password.
PLEASE CONTACT YOUR EGRET DEALER.
The scooter is operational (default setting).
Press the ON / OFF switch for less than
2 seconds to switch the rear light o and on again.
65
ENTERING PASSWORD (Default: 555)
Press „+“ to increase the number,
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number.
Press „+“ to increase the number,
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number.
Press „+“ to increase the number,
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number.
If the password has been entered correctly, the display switches to the
„Ready“ mode (page 65, Fig. 4).
66
If the wrong password is entered, the system switches o fi rst.
If you type it in wrongly several times, the system will be locked
(page 65, Fig. 3).
IMMOBILIZER ON / OFF
Press the service button for about 2 seconds to enter the
servie menu.
The start display of the menu is activated if a red
„0“ can be seen.
Press „+“ to get to menu point „1“.
Then press the service button again.
Press „+“ or „-“ to turn the immobilizer on (ON)
or switch o (OFF).
Then press the service button to save and exit.
The scooter is operational.
ATTENTION
Only the menu items „1“, „2“ and „3“ may be customized by
the user. All other menu items are therefore
password protected.
67
SETTING A NEW PASSWORD
Press the service button for about 2 seconds to enter the
servie menu.
The start display of the menu is activated if a red
„0“ can be seen.
Press „+“ to get to menu point „2“.
Then press the service button again.
Press „+“ to increase the number,
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number.
Press „+“ to increase the number,
68
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number.
Press „+“ to increase the number,
Press „-“ to decrease the number.
Press the service button above the throttle to confi rm the entered
number and to save.
ACTIVATING CRUISE CONTROL
Press the service button for about 2 seconds to enter the
servie menu.
The start display of the menu is activated if a red
„0“ can be seen.
Press „+“ to get to menu point „3“.
Then press the service button again.
Press „+“ or „-“ to turn cruise control on (ON)
or switch it o (OFF).
Then press the service button to save and exit.
The scooter is operational.
ATTENTION
When cruise control is activated the scooter will continue to
move even after releasing the throttle. The scooter will only
stop once the rear brake is activated.
69
4. BRAKES
Squeezing the left or right brake lever on the EGRET-TEN disables the throttle,
by squeezing the left brake lever on the EGRET EIGHT.
The brakes have to be regularly adjusted. We recommend having the brakes regu
-
larly checked by you dealer or a bicycle repair shop.
When being serviced the brakes on the brake calliper should be readjusted. If you
are unsure, consult your dealer or a bicycle repair shop.
5. FRONT SUSPENSION EGRET EIGHT
From time to time, the front suspension needs to be maintained. In case intensive
use causes tolerance of the suspension, this part of the scooter needs service!
70
CLEANING AND
SERVICING
Cleaning and care
To prevent wear and tear, we recommend thoroughly cleaning and drying the
scooter after riding it in the wet weather conditions.
NOTE
CLEANING AND SERVICING
• Brush o any loose dirt and wipe o with a damp cloth.
• Use suitable cleaning and maintenance products and a soft
sponge.
• Never use solvents.
• Use water sparingly for cleaning, preferably a damp cloth.
• Wipe o using clear water after cleaning to remove
any residues.
• Dry with a chamois leather cloth.
• Do NOT rinse o the scooter with running water or
high pressure.
AFTER CLEANING:
Use extreme caution to perform some braking processes.
Water on the surfaces of the brakes temporarily reduces
braking performance.
71
How to protect your scooter from unnecessary damage:
• Charge the battery fully immediately after delivery.
• Charge the scooter at least every 2 months when stored. Do not leave
continuously connected to the charger for more than 24 hours.
• The scooter is protected against splashing water. Nevertheless, you should avoid
any unnecessary contact with water.
• Batteries are temperature sensitive. Do not park the scooter in the sun or in
very cold environments. Room temperature is ideal for storage.
SERVICE
Take special care with safety-related components such as all electrical components, folding mechanisms and brakes. If you are unsure, consult your dealer or
a bicycle repair shop.
After the first 50 km have your vehicle checked by your dealer or a bicycle repair shop relating to brakes, tightness of all bolts, and the scooter’s handlebars,
scooter folding mechanism and handlebar folding mechanism in particular.
Every 500 km we recommend having another check of these components
carried out.
CLEANING AND SERVICING
Front suspension EGRET EIGHT: From time to time, the front suspension
needs to be maintained. The suspension becomes loose after frequent use.
A list of relevant spare parts is available at our website at www.my-egret.com.
If a part is not listed here, you are welcome to contact us.
72
73
EC Declaration of Conformity
We,
WALBERG URBAN ELECTRICS GMBH
ALTER WANDRAHM 6
20457 HAMBURG
are responsible for technical documents and hereby declare that the product
EGRET EIGHT ELECTRIC SCOOTER
Serial number: WUE IGH T
Is in accordance with the relevant provisions of the following EC directives including all associated
modifications:
Maschinenrichtlinie gemäß 2006/42/EG
Richtlinie über die elektromagnetische Verträglichkeit 2014/030/EU
EC Low Voltage Directive 2014/35/EU
Restriction of Hazardous Substances Directive 2011/65/EU
And that the following standards and/or technical specifications have been applied as applicable:
EN 55014-1:2016, EN 61000-3-2:2014, EN 61000-3-3:2013,EN 55014-2:2015,
EN 61000-4-2:2009, EN 61000-4-3:2006+A1:2008+A2:2010, EN 61000-4-4:2012
EN 61000-4-5:2014, EN 61000-4-6:2014, EN 61000-4-11:2004
EN 60335-1: 2012+A11:2014
EN 62133: 2013, EN 60529:1991+A1:2001+A2:2013
EN 38.3, EN 14619: 2015
Year of CE labelling: 2018
DECLARATION OF CONFORMITY
Florian Walberg, Geschäftsführer
Hamburg, 15. Jan 2018
74
Jan
201
8
EC Declaration of Conformity
We,
WALBERG URBAN ELECTRICS GMBH
ALTER WANDRAHM 6
20457 HAMBURG
are responsible for technical documents and hereby declare that the product
EGRET-TEN ELECTRIC SCOOTER
Serial number: WUE TEN
Is in accordance with the relevant provisions of the following EC directives including all associated
modifications:
Directive 2006/42/EC (on machinery)
Directive 2014/030/EU (electromagnetic compatibility)
EC Low Voltage Directive 2014/35/EU
Restriction of Hazardous Substances Directive 2011/65/EU
And that the following standards and/or technical specifications have been applied as applicable:
EN 55014-1:2016, EN 61000-3-2:2014, EN 61000-3-3:2013 EMS: EN 55014-2:2015,
EN 61000-4-2:2009, EN 61000 -4-3:2006+A1:2008+A2:2010, EN 61000-4-4:2012
EN 61000-4-5:2014, EN 61000 -4-6:2014, EN 61000-4-11:2004
EN 60335-1: 2012+A11:2014
EN 62133
EN 60529:1991+A1:2001+A2:2013
EN 14619:2015
Year of CE labelli ng: 2018
DECLARATION OF CONFORMITY
Florian Walberg, Managing Director
Hamburg, Jan 2018
75
FREQUENTLY ASKED
QUESTIONS
Where can I ride my EGRET scooter?
Although the EGRET has undergone numerous tests conducted by accredited testing institutions, our e-scooter is still not street legal in Germany. For this reason it may currently only be
used on non-public property.
How do I charge my EGRET?
Plug the included EGRET charger into a socket and then plug the charger cable into the scooter.
The charging port is located next to the folding kick-stand on the left side of the scooter. To
charge, turn the protective cover to the side. The right LED turns red when the charging process
starts. Once the battery is charged, the right LED turns green and the fan turns o. Remove the
charger cable from the scooter and then unplug it from the socket. After charging, remember to
put the protective cap back onto the scooter to protect the charging port from dirt and moisture.
Always make sure there is plenty of ventilation and a dry environment for the charger and follow
these operating instructions:
• Do no leave the scooter connected to the active charger for more than 24 hours.
• Do not leave the charger connected to a socket for more than 24 hours.
• Charge the battery at least once every 60 days and move the scooter around.
• Never store the scooter for more than 24 hours with an empty battery. This prevents a deep
discharge with irreparable consequences from occurring.
• Do not use the charger if there is visible damage to the mains cable or connection cable, or to
the charger itself.
• After being charged, if the scooter remains connected to the charger, it will turn on and o
again in short spurts. This is not a defect. It simply indicates that individual battery cells are being
slowly charged. Nevertheless, make sure that the scooter is not connected to the charger for
more than 24 hours.
FREQUENTLY ASKED QUESTIONS
76
Can I take my EGRET on board of an aeroplane?
Whether you are permitted to take your EGRET along with you on a plane varies from airline to
airline. This is why you should clarify this point with the specific airline.
The motor sounds strange, what can that be?
Unusual noises from the motor can have many causes. Is your motor being subjected to severe
stress from riding uphill, a heavy load or heat? This may cause your motor to overheat and emit
noises that are louder than normal.
You can protect your motor by using one foot to support heavier loads like on a conventional
scooter. This also applies to starting o. When starting o on your scooter from a standing position, the motor has to apply significantly more force to get you and the scooter going than when
using one foot to pick up a bit of speed before using the throttle. This also reduces power consumption, giving you a longer range!
What should I do if the force of braking is becoming weaker?
The brakes are extremely vital to your personal safety. Any change in how they work must be fully
resolved!
The most frequent reason for a change in braking behaviour is when there is moisture on the
brake disc.
Water or detergents may have got into the brake. In this case, carefully ride the scooter for a few
hundred meters while braking carefully. This will usually cause the water inside to evaporate from
the heat caused by braking, causing braking behaviour to return to normal.
The brake pads become worn over time. This can also be a reason why your EGRET’s braking
behaviour has changed. You can easily re-adjust the brakes via the adjustment bolt on the brake
lever.
If theses adjustments do not help to satisfactorily restore braking behaviour, contact a bicycle
repair shop. Please note that adjusting the brakes is a safety-related matter. We can assume no
responsibility for the consequences of improperly adjusted brakes.
My scooter won’t turn on or run. What can I do?
First, press and hold down the on/o switch for several seconds. If you only press the button
briefly, the scooter will not turn on.
Then check whether the battery is charged. The charger may not have been plugged in correctly
or be defective and hasn‘t charged the scooter at all. For more information, refer to the questions
“How do I charge my scooter?” and “The charger isn’t charging the scooter. What could be the
reason for this?”.
The scooter is equipped with a kick-start function. You only have to get the scooter moving with
your foot in order for the throttle to be activated.
FREQUENTLY ASKED QUESTIONS
The charger isn’t charging the scooter. What could be the reason for this?
• The charger is not plugged into a socket.
• The socket has no power (sockets in garages often have an additional fuse or have to be turned
on from the light switch).
• When properly plugged in, the LED on the charger should turn red when the scooter
is charging.
• The cable’s socket plug (between the charger and the battery) is not firmly plugged into the
charger.
• The cable’s socket plug (between the charger and the battery) is not firmly plugged into the
scooter’s charging port.
• On the EGRET-TEN the plug can be inserted in twisted position. You should check whether
the position of the plug is correct.
77
FREQUENTLY ASKED QUESTIONS
The bayonet lock of my scooter does not properly latch – the black knob does not
rest against the scooter. What can I do?
When the folding mechanism is not fully retracted, the handle bar needs to be moved so the silver
bolt can fulfil its function. It might be necessary to clean the folding mechanism to give the bolt
the required space to latch.
How can I protect my EGRET from theft?
The EGRET is small and easy to handle, so you can normally take it anywhere you go. If the scooter has to stay outside, simply secure it with a cable or U-lock for bicycles through the spokes of
the front wheel or around the handlebars.
Spiral cable locks are best suited, because they are very flexible. Refer to the details from the
manufacturer for more information on the security of the lock.
How can I clean/maintain my EGRET?
Just like any other vehicle, you can extend the service life of your EGRET by cleaning it regularly.
The EGRET-TEN and EGRET EIGHT are made of aluminium, characterised by robustness, low
weight and being rust-free.
Only the footboard of the EGRET-TEN is made of wood and our bolts are made of steel and
have a zinc-coating to prevent rust. If the coating is damaged by abrasion, rust may form in these
places, which you can prevent by regular maintenance.
The proper interlocking of the folding mechanism is maintained when regularly cleaned. Here are
a few cleaning tips:
• Use suitable cleaning and maintenance products and a soft sponge.
• A dish brush (with soft bristles) is also great to get at hard to reach places on the scooter (e.g.
the folding mechanism).
• Do not use sponges with a rough surface. This will damage the scooter’s paint.
• Do not use solvents.
• Never point a water jet directly at the scooter.
• After cleaning, wipe with a damp cloth to remove any cleaning residues.
• Dry with a chamois leather cloth.
• Fold down the scooter to clean the folding mechanism.
• Regularly grease the folding mechanism with all-purpose spray.
NOTE AFTER WASHING:
Water on the brake surfaces can temporarily reduce brake performance.
For this reason, carry out a few braking operations until you are sure that full braking performance
is achieved.
78
I have a problem with my EGRET – who can help me?
Should you have problems with your e-scooter, consult the dealer you bought your vehicle from
or a bicycle repair shop. We of course have a repair shop service. If there’s anything we can do for
you, we’re happy to lend assistance. Together with our technicians, we’ll check how we can solve
your problem.
CONTACT OUR CUSTOMER SERVICE
FREQUENTLY ASKED QUESTIONS
Phone +49 180 580 380 180*
E-Mail info@urban-electrics.com
Internet www.my-egret.com
* ¢14/min from the German fixed-line
network, mobile phone price: max.
¢42/min.
79
Loading...