Efficient Networks SpeedStream 5930 User Manual
Efficient Networks Business Class
5930
Business Gateway
User Reference Guide
Part No. 107-5930-000
Efficient Networks
®
Software License and Limited Warranty
Copyright 2002, Efficient Networks, Inc.
All rights reserved. Printed in the U.S.A.
Efficient Networks and SpeedStream are registered trademarks, and the Efficient Networks logo is a trademark of Efficient
Networks, Inc. All other names may be trademarks, service marks or registered trademarks held by their respective companies.
This document is for information purposes only, Efficient Networks is not responsible for errors or omissions herein. Efficient
reserves the right to make changes to product specifications without notice.
Efficient Networks, Inc. – End User Software License and Warranty
INSTALLATION OF THE HARDWARE AND SOFTWARE PROVIDED BY EFFICIENT NETWORKS, INC. ("EFFICIENT") CONSTITUTES ACCEPTANCE BY YOU OF THE TERMS OF THE FOLLOWING SOFTWARE LICENSE AND LIMITED WARRENTY. IF YOU
DO NOT ACCEPT THESE TERMS, PLEASE RETURN THE HARDWARE AND SOFTWARE AND SOFTWARE IN ITS ORIGINAL
PACKAGING TO THE VENDOR FROM WHICH YOU PURCHASED IT FOR A FULL REFUND OF THE PURCHASE PRICE.
The following describes your license to use the software (the"Software") that has been provided with your EFFICIENT DSL customer premise
equipment ("Hardware") and the limited warranty that EFFICIENT provides on its Software and Hardware. EFFICIENT reserves any right not
expressly granted to the end user.
Software License
The Software is protected by copyright laws and international copyright treaties. The Software is licensed and not sold to you. The definition
od Software includes, but not limited to, system and operating software marketed by EFFICIENT, including firmware, embedded software, software provided on media, downloadable software, software for configuration or programmable logic elements, and all EFFICIENT maintenance
and diagnostic tools associated with the above mentioned software. Accordingly, while you own the media (such as CD ROM or floppy disk)
on which the software is recorded, EFFICIENT or its licensors retains ownership of the Software itself.
1. Grant of License. You may install and use one (and only one) copy of the Software in conjunction with the EFFICIENT provided Hardware.
You may make backup copies of the system configuration as required. If the Hardware is being installed on a network, you may install the Software on the network server or other server-side devise on which the Hardware is being installed and onto the client-side devices.
2. Restrictions. The license granted is a limited license. You may NOT:
• sublicense, assign, or distribute copies of the Software to others;
• decompile, reverse engineer, disassemble or otherwise reduce the Software or any part thereof to a human perceivable form;
• modify, adapt, translate or create derivative works based upon the Software or any part thereof; or
• rent, lease, loan or otherwise operate for profit the Software.
3. Transfer. You may transfer the Software only where you are also transferring the Hardware. In such cases, you must remove all copies of
the Software from any devices onto which you have installed it, and must ensure that the party to whom you transfer the Hardware receives this
License Agreement and Limited Warranty.
4. Upgrades Covered. This License covers the Software originally provided to you with the Hardware, and any additional software that you
may receive from EFFICIENT, whether delivered via tangible media (CD ROM or floppy disk), down loaded from EFFICIENT, or delivered
through customer support. Any such additional software shall be considered "Software" for all purposes under this License.
5. Export Law Assurances. You acknowledge that the Software may be subject to export control laws and regulations of the U.S.A. You confirm that you will not export or re-export the Software to any countries that are subject to export restrictions.
6. No Other Rights Granted. Other than the limited license expressly granted herein, no license, whether express or implied, by estoppel or
otherwise, is granted to any copyright, patent, trademark, trade secret, or other proprietary rights of EFFICIENT or its licensors.
7. Termination. Without limiting EFFICIENT’s other rights, EFFICIENT may terminate this license if you fail to comply with any of these
provisions. Upon termination, you must return the Software and all copies thereof.
Limited Warranty
The following limited warranties provided by EFFICIENT extend to the original end user of the Hardware/licensee of the Software and are not
assignable or transferable to any subsequent purchaser/licensee.
1. Hardware. EFFICIENT warrants that the Hardware will be free from defects in materials and workmanship and will perform substantially
in compliance with the user documentation relating to the Hardware for a period of one year from the date the original end user received the
Hardware.
2. Software. EFFICIENT warrants that the Software will perform substantially in compliance with the end user documentation provided with
the Hardware and Software for a period of ninety days from the date the original end user received the Hardware and Software. The end user is
responsible for the selection of Hardware and Software used in the end user’s network. Given the wide range of third-party hardware and applications, EFFICIENT does not warrant the compatibility or uninterrupted or error free operation of our Software with the end user’s systems or
network.
3. Exclusive Remedy. Your exclusive remedy and EFFICIENT’s exclusive obligation for breach of this limited warranty is, in EFFICIENT’s
sole option, either (a) a refund of the purchase price paid for the Hardware/Software or (b) repair or replacement of the Hardware/Software with
new or remanufactured products. Any replacement Hardware or Software will be warranted for the remainder of the original warranty period
or thirty days, which ever is longer.
4. Warranty Procedures. If a problem develops during the limited warranty period, the end user shall follow the procedure outlined below:
Α. Prior to returning a product under this warranty, the end user must first call EFFICIENT at (888) 286-9375, or send an email to EFFICIENT
at support@efficient.com to obtain a return materials authorization (RMA) number. RMAs are issued between 8:00 a.m. and 5:00 p.m. Central
Time, excluding weekends and holidays. The end user must provide the serial number(s) of the products in order to obtain an RMA.
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Software License and Limited Warranty
B. After receiving an RMA, the end user shall ship the product or defective component, including power supplies and cable, where applicable,
freight or postage prepaid and insured, to EFFICIENT at 4849 Alpha Road, Dallas Texas 75244, U.S.A. Within five (5) days notice from EFFICIENT, the end user shall provide EFFICIENT with any missing items or, at EFFICIENT’s sole option, EFFICIENT will either (a) replace
missing items and charge the end user or (b) return the product to the end user freight collect. The end user shall include a return address, daytime
phone number and/or fax. The RMA number must be clearly marked on the outside of the package.
C. Returned Products will be tested upon receipt by EFFICIENT. Products that pass all functional tests will be returned to the end user.
D. EFFICIENT will return the repaired or replacement Product to the end user at the address provided by the end user at EFFICIENT Network’s
expense. For Products shipped within the United States of America, EFFICIENT will use reasonable efforts to ensure delivery within five (5)
business days from the date received by EFFICIENT. Expedited service is available at additional cost to the end user.
E. Upon request from EFFICIENT, the end user must prove the date of the original purchase of the product by a dated bill of sale or dated
itemized receipt.
5. Limitations.
• The end user shall have no coverage or benefits under this limited warranty if the product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, abuse, accident,
alteration, improper installation, or other acts which are not the fault of EFFICIENT, including acts of nature and damage caused by shipping.
• EFFICIENT will not honor, and will not consider the warranty voided, if: (1) the seal or serial number on the Product have been tampered
with or (2) there has been any attempted or actual repair or modification of the Product by anyone other than an EFFICIENT authorized service
provider.
• The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative
parts.
• EFFICIENT’s limit of liability under the limited warranty shall be the actual cash value of the product at the time the end user returns the
product for repair, determined by the price paid by the end user for the product less a reasonable amount for usage. EFFICIENT shall not be
liable for any other losses or damages.
• The end user will be billed for any parts or labor charges not covered by this limited warranty. The end user will be responsible for any expenses related to reinstallation of the product.
• THIS LIMITED WARRENTY IS THE ONLY WARRENTY EFFICIENT MAKES FOR THE PRODUCT AND SOFTWARE. TO THE
EXTENT ALLOWED BY LAW, NO OTHER WARRENTY APPLIES, WETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING
ANY WARRENTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
6. Out of Warranty Repair. Out of warranty repair is available for a fixed fee. Please contact EFFICIENT at the numbers provided above to
determine out of warranty repair rate. End users seeking out of warranty repair should contact EFFICIENT as described above to obtain an RMA
and to arrange for payment of the repair charge. All shipping charges will be billed to the end-user.
General Provisions
The following general provisions apply to the foregoing Software License and Limited Warranty.
1. No Modification. The foregoing Limited Warranty is the end user’s sole and exclusive remedy and is in lieu of all other warranties, express
or implied. No oral or written information or advice given by EFFICIENT or tis dealers, distributors, employees or agents shall in any way
extend, modify or add to the foregoing Software License and Limited Warranty. This Software License and Limited Warranty constitutes the
entire agreement between EFFICIENT and the end user, and supersedes all prior and contemporaneous representation, agreements or understandings, oral or written. This Software License and Limited Warranty may not be changed or amended except by a written instrument executed
by a duly authorized officer of EFFICIENT.
EFFICIENT neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or
liability beyond that which is expressly provided for in this Limited Warranty including the provider or seller of any extended warranty or service
agreement.
The Limited Warranty period for EFFICIENT supplied attachments and accessories is specifically defined within their own warranty cards and
packaging.
2. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND OTHER DAMAGES. TO THE FULL EXTENT PERMITTED BY LAW,
IN NO EVENT SHALL EFFICIENT OR ITS LICENSORS BE LIABLE, WHETHER UNDER CONTRACT, WARRENTY, TORT OR ANY
OTHER THEORY OF LAW FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING
BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRPUTION, PERSONAL INJURY, LOSS OR IMPAIRMENT OF DATA OR BUSINESS INFORMATION, EVEN IF EFFICIENT HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH
DAMAGES. EFFICIENTS’S OR IT’S LICENSOR’S LIABILITY TO YOU (IF ANY) FOR ACTUAL DIRECT DAMAGES FOR ANY
CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL BE LIMITED TO, AND SHALL NOT EXCEED,
THE AMOUNT PAID FOR THE HARDWARE/SOFTWARE.
3. General. This Software License and Limited Warranty will be covered by and construed in accordance with the laws of the State of Texas,
United States (excluding conflicts of laws rules), and shall insure to the benefit of EFFICIENT and its successor, assignees and legal representatives. If any provision of this Software License and Limited Warranty is held by a court of competent jurisdiction to be a invalid or unenforceable to any extent under applicable law, that provision will be enforced to the maximum extent permissible, and the remaining provisions of this
Software License and Limited Warranty will remain in full force and effect. Any notices or other communications to be sent to EFFICIENT
must be mailed by certified mail to the following address:
Efficient Networks, Inc.
4849 Alpha Road
Dallas, TX 75244
U.S.A.
Attn: Customer Service
Efficient Networks
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Efficient Networks® 5930 Business Gateway
User Reference Guide
Table of Contents
Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Network Service Provider Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Connecting Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Configuring Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Apple Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Administration Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21
Easy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Router Information Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Protocol Selection Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Point-to-Point Protocol over ATM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Point-to-Point Protocol over Ethernet over PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Point-to-Point over Ethernet over RFC 1483 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
RFC 1483 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
RFC 1483 MAC Encapsulated Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Dynamic Host Configuration Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Local Area Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
5930 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
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Table of Contents Efficient Networks® 5930 Business Gateway
User Reference Guide
Contents
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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User Reference Guide
Introduction
This User Reference Guide covers basic installation and setup of the 5930 Business
Class Router.
Installation Requirements
Chapter 1: Installation
CHAPTER 1
CHAPTER 1 INSTALLATION
Package Contents
Your package should contain the items listed below. If you determine anything to be
damaged or missing, please contact the dealer from whom the equipment was
purchased.
• One Efficient Networks 5930 Business Gateway
• One Efficient Networks Documentation CD-ROM
• One AC power supply module and cord
• One Ethernet cable, RJ-45
• One DSL cable, RJ-11, purple label
• One RJ-45 to DB-9 serial port adapter (console)
• Customer Release Notes
• 5930 Business Gateway Quick Start Guide
• Safety and Certification document
PC Requirements
• CD-ROM Drive
• Ethernet network interface card
• TCP/IP network protocol install e d
• Web browser
• Termin al emulation software if you want to configure your router via your
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computer’s serial port before placing it into service on a network.
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CAUTION:
User Reference Guide
Network Service Provider Requirements
Your Network Service Provider will have sent you information to configure your 5930
for your DSL connection. Depending upon the type of service that you order ed, you
should have received at least some of the items from the following list:
• DNS address
• One or more LAN IP addresses and a subnet mask
• Protocol to use, from one of the following:
– PPP (Point-to-Point Protocol), with a user name and password
– PPPoE (PPP over Ethernet)
– RFC 1483 (SNAP Encapsulation)
– RFC 1483 MER (MAC Encapsulated Routing, requiring a WAN gateway
address)
– VCI (PVC) numbers
• Network options:
– Bridging
– IP Routing (requires a WAN IP address and subnet mask)
Connecting Your Router
Step 1 Place your router in a location where it will be well ventilated. Do not stack it with
other devices or place it on carpet.
Step 2 Connect your PC directly to any of the router’s Ethernet ports using the RJ-45
cable provided. You may also connect additional Ethernet devices to the
router’s Ethernet ports.
Step 3 Connect your router to the DSL jack using the RJ-11 cable (purple label).
Step 4 Connect the router to an AC power supply using the power supply module and
locking power cord.
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To reduce the ri sk of fire, use only 26 AWG gauge telecommunication cord to conn ect
your DSL port on your router to a DSL telephone jack.
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Configuring Your Computer
Your computer must be configured to use the TCP/IP protocol suite over the Internet,
and to accept Dynamic Host Configuration Protocol address assignments from your
router. Although the information and settings required to make such configurations is
standard, differences exist amongst the various computer operating systems in how
these configurations are presented and established. This chapter presents the TCP/
IP and DHCP configuration screens in the most popular operating systems, to guide
the reader through the configuration process for each operating system.
You can skip directly to the instructions for your computer operating system from the
following list:
• Microsoft Windows
– Windows 98, see page 1-4
– Windows NT 4, see page 1-6
– Windows 2000, see page 1-8
– Windows ME, see page 1-11
Chapter 1: Installation
– Windows XP, see page 1-13
• Apple Macintosh
– Mac OS 9.x, see page 1-15
– Mac OS X, see page 1-17
• Linux OS, see page 1-19
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Microsoft Windows
Windows 98
Step 1 On your desktop, right click on the Network Neighborhood icon.
Step 2 The Network dialog should appear. Under the Configuration tab, from the network
components installed, select TCP/IP.
Step 3 Click Properties to display TCP/IP properties.
Step 4 In the TCP/IP Properties dialog, select the IP Address tab.
Step 5 Under the IP Address tab, click to select the option to Obtain an IP address
automatically.
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Step 6 Click OK.
Chapter 1: Installation
Step 7 Click OK buttons to close each dialog.
NOTE:
You may need to restart your PC for these changes to take effect.
Task Complete
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Windows NT 4
Step 1 On your desktop, right click on the Network Neighborhood icon.
Step 2 The Network dialog should appear. Under the Protocols tab, from the network
protocols installed, select TCP/IP Protocol.
Step 3 Click Properties to display TCP/IP properties.
Step 4 In the Microstate TCP/IP Properties dialog, select the IP Address tab.
Step 5 Under the IP Address tab, click to select the option to Obtain an IP address from a
DHCP server.
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Step 6 Click OK.
Chapter 1: Installation
Step 7 Click OK buttons to close each dialog.
NOTE:
You may need to restart your PC for these changes to take effect.
Task Complete
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Windows 2000
Step 1 On your desktop, right click on the My Network Places icon.
Step 2 The Network and Dial-up Connections window should appear. Right click on the
Local Area Connection icon.
Step 3 From the menu, select Properties.
Step 4 The Local Area Connection Properties dialog should appear. From the list of
components, select Internet Protocol (TCP/IP).
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Step 5 Click Properties.
Chapter 1: Installation
Step 6 The Internet Protocol (TCP/IP) Properties dialog should appear. Select Obtain an IP
address automatically and Obtain DNS server address automatically.
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Step 7 Click OK.
Step 8 Click OK buttons to close each dialog.
NOTE:
You may need to restart your PC for these changes to take effect.
Task Complete
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Chapter 1: Installation
Windows ME
Step 1 On your desktop, right click on the Network Places icon (shown below).
Step 2 From the displayed menu, select Properties.
Step 3 The Network dialog should appear. Under the Configuration tab, from the network
components installed, select the TCP/IP Protocol associated with your network card
(see the example below).
Step 4 Click Properties to display TCP/IP properties.
Step 5 In the TCP/IP Properties dialog, select the IP Address tab.
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