For more information regarding SpeedStream®products visit: www.speedstream.com.
Efficient Networks, Inc.
A Siemens Company
4849 Alpha Road
Dallas, TX 75244
©2001 Efficient Networks, Inc. All rights reser ved. Efficient Networks, its logos, "Live a Broadband Life" and SpeedStream are registered and unregistered trademarks of
Efficient Networks, Inc. Siemens and the Siemens logo are registered trademarks of Siemens AG, Germany. All other brand names and trademarks are held by their
respective companies. Efficient Networks reserves the right to make changes to product specifications at any time without notice.
Adapter Installation Problems
If your computer cannot find the SpeedStream®1020 PCI adapter, or if the network driver does
not install correctly, check the following:
• Make sure the adapter is securely seated in the PCI slot. Check for any hardware problems, such as
physical damage to the card’s edge connector.
• Try the card in another PCI bus-master slot. If this fails, test with another PCI adapter that is known to
operate correctly.
• Check for resource conflicts in the PCI configuration. (See ‘PCI Compatibility.’)
• Make sure your computer is using the latest BIOS available.
• If there are other network adapters in the computer, they may be causing a conflict.
Remove all other adapters from the computer and test the SpeedStream
®
PCI adapter separately.
• Check for a defective computer or PCI bus by trying the adapter in another computer that is known to
operate correctly.
Network Connection Problems
There may be a network connection problem if the LED on the card’s bracket does not light, or if
you cannot access any network resources from the computer. Check the following:
• Be sure you are using Categor y 5 cable for 100 Mbps connections and that the length of any cable
does not exceed 328 ft (100 meters).
• Inspect all network cables and connections. Make sure the network cable is securely attached to the
card’s connector.
• Make sure the correct network card driver is installed for your operating system. If necessary,
try r einstalling the driver.
• Make sure the computer and other network devices are receiving power. If you suspect a faulty power
outlet, plug another device into it to verify that it is working.
• If the network card’s speed or duplex mode has been configured manually, check that it matches that
of the attached network device port. It is r ecommended that you set the card to auto-negotiation when
installing the network driver.
• The port on the network device that the car d is attached to may be defective. Try using another por t
on the device.
• If you cannot access a Windows
®
or NetWare service on the network, check that you have enabled and
configured the ser vice cor rectly. If you cannot connect to a par ticular server, be sure that you have
access rights and a valid ID and password.
• If you cannot access the Internet, be sure you have configured your system for TCP/IP.
Technical Support for North America is available 24 hours a day, 7 days a week, by phone, email or online:
Phone: 1-877-823-6722
Email: support@speedstream.com
Online: http://www.support.speedstream.com