Follow Steps 1 through 8 to complete the DSL Equipment Installation
Step 1: Verify Your System Requirements and Documents 2
Step 2: Verify the Contents of Your DSL Equipment Kit 3
Step 3: Install a Telephone Filter on Every Telephone Line 4
Step 4: Choose Your Modem and Minimum Requirements Check 8
Step 5: Installing the Ethernet Hardware 13
DESKTOP Systems - Installing the Ethernet Adapter 14
LAPTOP Systems - Installing the Ethernet Adapter 16
Step 6: Install the Efficient Networks® DSL Modem 17
Step 7: Finish Configuring your System 19
Step 8: Follow Internet Service Provider Instructions 20
APPENDICES 21
Having Trouble? 22
Uninstalling/Reinstalling the Ethernet Adapter 23
Troubleshooting SBC Express 25
For Support:
• Review the troubleshooting in this guide on page 22
• Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
IMPORTANT NOTE: This guide portrays the typical flow for the installation process.
Please follow the instructions, including running the SBC Express software BEFORE
installing any NIC cards or modems. Some computer or network configurations may cause
software windows to appear that are not depicted in this guide. Please read and follow the
instructions on those screens to continue the installation process.
Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury
or property damage which may result from your installation of DSL Equipment as
discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically
disclaim any liability for such injury or damage. By proceeding with this installation, you
assume all risk of personal injury or property damage. Please consult the documentation
provided by your PC vendor to identify any impacts to your warranty. SBC, SBC
EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.
Step 1: Verify Your System Requirements and Documents
This Installation Guide is for Windows® 95/98/2000/ME
users only.
The SBC Express software will ensure that you meet the following minimum requirements.
You will not be able to complete the installation without meeting these requirements.
•PC with a Pentium-class processor, CD-ROM Drive, 166 MHz, 25 Mb free disk space,
32 MbRAM and any one of the following:
An available PCI slot (for desktop installations)*
a)
An available PCMCIA slot (for laptop installations)
b)
A built-in Ethernet port (consult your system’s documentation for details)
c)
*Please note: many PC systems already have a Network Interface Card installed. The SBC
Express software will detect if you have a Network Interface Card installed. If your system
already has a card installed, you DO NOT need to install an additional one. If you have any
questions, please consult the information that came with your PC system.
Other items you may need during the installation process:
• Your system manufacturer Owner’s Manual.
• Documentation and/or software from your Internet Service Provider.
Call your Internet Service Provider if you have questions regarding System Requirements
3-2 Install a filter on all other phones and phone devices.
Why do I need a filter on all my other phones and phone devices?
Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can
cause audible noise (high pitched tones and static) when you talk on the phone. You
need to install a filter on every telephone or device that shares the same phone number as
your DSL line to eliminate this noise.
Other phones
filter
Analog computer modems
Answering machines
filter
Fax machines
filter
Caller ID boxes
filter
Wall mount phones
Use the wall mount filter shown
Wall mount filter
filter
Remember! Don’t install a filter on the data cable that you are
4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum
requirements for DSL service.
If your computer meets the minimum requirements, SBC Express
automatically proceeds to the next step. You should continue to
Step 6 on page 17.
If you shutdown your computer, leave the CD in the the CD-ROM
drive, and SBC Express will continue after you restart.
If your computer does not meet the minimum requirements, SBC Express displays a
message with details of the problem. Your computer must meet the minimum requirements
before you proceed.
If your computer fails the minimum requirements check because it does not have a
Ethernet Adapter installed (see screen below), please go to Step 5 on page 13.
If your network card is incorrectly installed, SBC Express will help you fix it. See
Troubleshooting SBC Express on page 25 for help troubleshooting network card and minimum
requirement problems.
If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express
will continue after you restart.
Step 5: Installing the Ethernet hardware (if needed)
IMPORTANT NOTE: If your computer already has an Ethernet card installed, or you
ordered the NIC-less kit, andyou passed the minimum requirements step in the SBC
Express Software, it is not necessary to install the Ethernet Adapter
equipment package. You may proceed directly to Step 6 on page 17. If not, you will need to
install the Ethernet Adapter provided, and this requires that you open your PC. Please consult
the documentation provided by your PC vendor to identify any impacts to your warranty.
provided in this
If you shutdown your computer, leave the CD in the the CDROM
drive, and SBC Express will continue after you restart.
You should be at the following screen in the SBC Express Software:
• Follow steps 5-1 through 5-10 below for Desktop PC installations.
• For Laptops, skip to step 5-11.
DESKTOP Systems
5-1Click Shutdown in SBC Express and then turn off all peripheral devices.
Remember to leave the SBC Express CD in the CD-ROM drive.
5-2 Unplug the power cord for your computer from the electrical outlet.
5-3 Open the case of your computer (review your computer manufacturer’s Owner’s Manual
for specific instructions).
5-4 Touch the computer chassis (metal frame) before touching the Ethernet Adapter. This
helps to protect the Ethernet Adapter from static electricity.
5-5 Locate an available PCI slot (usually white in color). You may use any available PCI
slot. Make sure you are looking downwards on the PCI slot. You may need to turn the
computer on its side to accomplish this (review your computer manufacturer’s Owner’s Manual for specific instructions).
6-2 Plug the power cable into the DSL modem and an electrical outlet.
6-3 Connect the data cable to your telephone jack and your DSL modem. There should NOT
be a filter between the data cable and the wall jack.
6-4 Connect the Ethernet cable to the Ethernet Port or the built –in Ethernet Port on the back
of your PC and to the Ethernet Port on the back of your DSL modem.
6-5 Turn the DSL Modem power switch ON.
6-6 The Sys, ATM, Enet and DSL lights should all turn solid green within two minutes.
• If the Sys or ATM light does not turn solid green, check your power cable. Are you
connected to a live electrical outlet? Are connections secured? Is the modem turned on?
• If the Enet light does not turn solid green, check your Ethernet connections. Are they
secure? Is the PC turned on?
• If the DSL light does not turn solid green:
• Verify that there is NO in-line filter
on the data cable from your DSL modem to
the telephone jack.
• Try another telephone jack in your home.
• Turn off the modem, reboot the computer and then turn the modem back on.
• Verify that you are installing your DSL equipment AFTER the “Service
Completion Date” given to you when you ordered your DSL Internet Service.
• If none of these steps cause the DSL light to turn green, please call your Internet
Service Provider 'help desk'.
6-7 Proceed to Step 7 by clicking Next on the DSL Modem Setup screen.
Your Internet Service Provider may have provided you additional instructions in this box or
separately. These instructions may contain information about account setup, additional software
installation, and/or Internet usage. Please follow those instructions to complete your Internet
connection setup. Your Internet Service Provider will offer technical assistance if you need help
connecting to the Internet.
If the suggestions below don’t resolve your problem, technical support is available from your
Internet Service Provider. Please refer to the Internet Service Provider's information on how to
contact them for technical assistance.
I can’t open my computer case. What do I do?
• Consult your computer manufacturer’s Owner’s Manual.
• Call your computer manufacturer’s Support Line.
I can’t connect. What do I do?
• Make sure there is no filter on the phone jack/cord connected to your DSL modem
• Check your Ethernet cable connection. Is it secure?
• Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
• Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
Please refer to this list if you are having problems using SBC Express or if you receive an error
message. If after troubleshooting, you are still having problems, then you should contact your
Internet Service Provider 'help desk' for further information.
Step Problem Solution
Launch The following dialog appears:
Minimum
Resources
Installing
Network
Interface Card
Incompatible
Adapter
SBC Express verifies minimum requirements on
several resources including hard drive space, RAM,
operating system level, and processor speed and
family.
If any of these resources are under the required value,
an error will display describing which resource did not
meet the requirement.
When installing Network Interface Cards on Windows
systems the installation process may ask for the
original installation disk.
This scenario can occur when a machine had a
previous NIC or Network Adapter installed, but the
physical device is missing or was misconfigured.
Reset your display to 256 colors or more. SBC
Express will not run in 16 color mode.
From the start menu, choose “settings->control
panel”. Double-click “Display” and choose the
“settings” tab. Select more colors from the
“colors” pull-down list.
Update your computer to the recommended
resource level.
Some of these files can be found in the SYSTEM
directory or the WINDOWS directory of the
machine. If not, you will have to provide an
installation CD-ROM for the installation of the
drivers to be successful.
Use the “Fix” button to launch the appropriate
system control panel along with context sensitive
help. The help provided will guide you through
the steps to disable or remove the adapter.
Missing Internet
Protocol
Disabled
Network Adapter
This scenario can occur if Client for Microsoft
Networks is not installed with the TCP/IP protocol or
if the NIC is installed without binding TCP/IP to the
NIC.
This scenario can occur when a NIC is present in the
system, yet the adapter has been disabled.
Use the “Fix” button to launch the appropriate
control panel and context sensitive help to guide
you in binding TCP/IP to the network adapter.
Use the “Fix” button with context sensitive help
to guide you through enabling the adapter.
Page 28
Unknown
Network
Interface
Adapter
Ping TestThe Ping Test is usually accomplished within the Configure
DNS Test The DNS Test will determine the currently defined DNS
This scenario can occur if a NIC is physically present and
detected by Plug-n-Play, but no drivers were installed for the
NIC. Windows will add this device to the “Other Devices”
section in the Device Manager.
TCP/IP step, where SBC Express pings the default gateway.
An explicit IP address can also be used.
servers, attempt to ping them, and upon a successful ping,
will resolve a specified hostname to an IP address.
Use the “Fix” button to launch the appropriate
control panel and context sensitive help to
guide you through removing the “Unknown
device”.
Failure during this test can occur from invalid
network settings, the Ethernet cable not being
plugged in, the DSL modem not being in
synch, or if the specified IP address does not
allow a ping.
Make sure your Ethernet cable is plugged in
and powercycle your DSL modem. Use the
“Retry” button to try the test again.
This test can fail if the DNS server is invalid.
If you entered static IP information, ensure you
entered the DNS servers correctly.
This concludes the DSL Equipment Installation Guide