Efficient Networks 5100-a, 5100-b, SpeedStream 5100-a Troubleshooting And Setup Manual

Troubleshooting and Setup Guide for

Efficient SpeedStream 5100-a DSL Modem

Overview

This troubleshooting and setup guide was created to assist you in ensuring
the continued maintenance of your Internet connection with the Efficient
SpeedStream 5100-a modem and other related equipment.

This document offers you the first line of troubleshooting should you experience
a connection problem. It also provides you with instructions for modem setup.
We recommend you print this guide prior to beginning the process of
troubleshooting, as you may have to shut down your computer several times,
and may need to walk around your household to check your DSL filters.

Table of Contents

I. Your DSL Modem and Equipment
II. Power cycle the DSL modem
III. Check your DSL modem setup
IV. Check your DSL filters
V. Interpreting your DSL modem lights

I. Your DSL Modem and Equipment

(C)

(A)

(D)

(E)

(B)

A. Efficient SpeedStream 5100-a modem
B. Modem power supply
C. Dual stand-alone DSL filter
D. DSL cable
E. Ethernet cable (yellow)

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II. Power cycling your DSL modem

The first step to resolving connectivity issues is to reboot your computer and power cycle your DSL
modem and/or router. This is the first step that our customer care agents will walk you through when
you call techical support with a connectivity problem. You may save yourself some time by trying this
step first before calling customer service.

1. Turn off the modem using the on/off switch (Figure 1)

2. If you are using a router, hub or other networking devices, turn all of them off.

3. Make sure you save any necessary files prior to turning you computer off. Turn off the computer
connected to the DSL Internet modem.

4. Leave all devices un-powered and off for at least 10 seconds.

5. Turn the computer back on. The computer will go through the standard boot-up process. Wait until
these have been completed.

6. Turn the modem (and other related devices, such as router or hub) back on. The modem lights
will flash green as the modem establishes the DSL connection.

Figure 1

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