EDNord QMS magicolor WX User Manual

®

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

QMS

®

magicolor WX
User's Guide

1800444-001B

Trademarks

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The following are trademarks or regi ster ed trademarks of their res pec tive owners. Other
product names me ntioned in this m anual may also be tradem arks or registered
trademarks of their respective owners. Registered trademarks are registered in the
United States Patent and Trademark Office; some trademarks may also be registered in
other countries. QM S,
Inc. TrueType/Apple Computer, Inc. Windows/Microsoft Corporation. Xerox/Xerox
Corporation. H ammer mill/Hamm er mill. Avery/Avery.

magicolor

, and the QMS logo are registered trademarks of QMS,

Proprietary Statement

The digitally encoded s oftware included with your QMS pr inter is Copyrighted © 199 7
by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified,
displayed, transferred, or copied in any form or in any m an ner or on any media, in whol e
or in part, witho ut the express written per mission of QM S, Inc.

Copyright Notice

This manual is Copyrighted © 1997 by QMS, Inc., One Magnum Pass, Mobile, AL

36618. All Rights Re served. This m anual may not be copied in wh ole or in par t, nor
transferred to any other media or langu age, without the express written p ermiss ion of
QMS, Inc.

Manual Notice

QMS, Inc. reserves the right to ma ke changes to this manual and to the equipment
described herein without notice. Considerable effort has been made to ensure that this
manual is free of inacc uracies and omiss i on s. How ever, QMS, Inc. makes no warr an t y

of any kind including, but not limited to, any implied warranties of merchantability
and fitness for a particular purpose with regard to this manual. QMS, Inc. assumes

no responsibility for, or liability for, errors contain ed in this manual o r for incidental,
special, or conseq uential damag es arising ou t of the furnish ing of this manual, or the
use of this manual in operatin g the equip ment, or in con nection with the perform anc e of
the equipment when so operated.

Typographic Conventions

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The following typographic conventions are used in this manual:

Mixed-Case
Courier

Mixed-Case
Italic
Courier

UPPERCASE
COURIER

lowercase ital ic

UPPERCASE File and utility names
↵ Press the Enter key (PC)

» Note:

Notes contain tips, extra information, or important information

Text you type, and messages and information
displayed on the screen

Variable text you type; replace the italicized
word(s) with information specific to your printer or
computer

Information displayed in the printer message
window

Variable information in text

that deserves emphasis or reiteration.

▲ Caution:

Cautions present information that you need to know to avoid

equipment damage, process failure, or extreme annoyance.

M WARNING!

Warnings indicate the possibility of personal injury if a

specific procedure is not performed exactly as described in the
manual.

ACHTUNG!

Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.

v

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Contents

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

1 Setup

Introduction ..................................................................................1-2

Find a Good Location ......................................................... .........1- 2

Unpack the Printer .......................................................................1-4

Check Shipment Contents ..........................................................1-6

Set up the Printer .........................................................................1 -7

Install the Developer and Toner Cartridges 1-7
Remove the Pressu re-Rel eas e Piec es 1-12
Install the Cleaning Pad and Oil Bottle 1-14
Install the Waste Toner Pack 1-18
Install the OPC Belt Cartridge 1-20
Fill the Paper Cassette 1-24
Connect the Printer to Your PC and Plug It In 1-26
Install the Printer Driver 1-26

Register the Printer ....................................................................1-29

2 Printing

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Configuring the Windows 95 Printer Driver .............................. 2-2

Setting the Printer Driver Defaults 2-2
Configuring the Print er Driver for the Current Print Job 2-3
Configuring Pape r Options 2-4
Configuring Gra phi cs Options 2-8
Configuring Co lo r Optio ns 2-11

Configuring the Windows NT 4.0 Printer Driver ..................... 2-14

Setting Document Defaults 2-14
Configuring t he Printer Driv er through the Windows NT 4.0 Start

Menu 2-15
Configuring the Printer Driver through the Application 2-15
Configuring Page Setup Opt ion s 2-16
Configuring Advanced Options 2-20
Configuring Halftone Color Adjustments 2-26
Configuring Devi ce Setting s 2-32
Halftone Setup 2-35

Printing on a Network ............................................ ....... ...... ...... 2-40

Sharing Your Printer with Others for Windows 95 Users 2-40
Sharing Your Printer with Others fo r Windows NT 4.0 Us ers 2-41
Sharing Someone Else's Printer 2-43

Refilling the Media Cassette ..................................................... 2-44

Using the Manual Feed Tray ..................................................... 2-47

Printing on Different Types of Print Media .............................. 2-49

Printing Transparencies 2-49
Printing Labels 2-49
Printing on Letterhe ad or Other Prep rin ted Me dia 2-50
Printing on 3-Hole or Other Pre-punc hed Media 2-50
Printing Envelopes 2-50
Printing on Thick Paper Stock s 2-50

More About Print Media ............................................................ 2-51

Print Media Sizes, Imageable Regions, and Margins 2-51
Print Media Types, Weights, and Recommended Brands 2-54
Print Media Storage 2-54

Preventing Media Jams ................ ............................................. 2-55

Preventing Envelope Jams 2-56

QMS magicolor WX User's Guideii

Cancelling a Print Job ...............................................................2-56

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

3 Control Panel

Introduction ..................................................................................3-2

About the Control Panel ..............................................................3-3

The Message Window 3-3

The Control Panel Indicators 3-3

The Function Keys 3-5

Printer Configuration ...................................................................3-6

The Configuration Menu 3-7

Accessing the Configuration Menu 3-8

Selecting Configuration Menu Options 3-8

Setting the Message Window Language 3-9

Setting Energy Conservation 3-10

Setting the Media Source 3-10

4 Printer Options

Available Options and Accessories ............... ....... ...... ...... ....... ..4-2

Sheet Feeder .................................................................................4-2

The Envelope Cassette ................................................................4-6

Installing the Envelope Cassette 4-6

Removing and Replacing the Controller Board ......................4-10

Removing the Controller Board 4-10

Replacing the Controller Board 4-11

Single In-Line Memory Modules (SIMMs) ................................4-13

Updating System Software ........................................................4-16

Troubleshooting 4-17

Updating the Windows 95 Printer Driver .................................4-17

Updating the Windows NT 4.0 Printer Driver ...........................4-19

Contents iii

5 Maintenance

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Preventive Maintenance .............................................................. 5-2

General Tips for Extendi ng Print er Life 5-2
Preventive Ma int enance Procedures 5-2

About Consumables .................................................................... 5-3

Consumable Life 5-3
Ordering Consumables 5-4
Storing Consumables 5-4

Replacing Consumables ............................................................. 5-5

Replacing a Toner Cartridge 5-5
Replacing a Developer Cartridge 5-9
Replacing the OPC Belt Cartrid ge 5-14
Replacing the Cleaning Pad and Oil Bottle 5-18
Replacing the Waste Toner Pack 5-23

Cleaning the Printer .................................. ....... ...... ....... ............ 5-25

Guidelines for Cleaning the Printer 5-25
Cleaning the Charger Unit, the Precharger Unit, and the AC-

Charger Unit 5-26
Cleaning the Rollers 5-34
Cleaning the Exterior of Your Printer 5-41

6 Repacking the Printer

Introduction ............................. ...... ............. ............. ............. ........ 6-2

Remove Cables and Cassette(s) ................................................ 6-2

Remove the Toner and Developer Cartridges .......................... 6-3

Remove the Fuser Unit and Oil Bottle ....................................... 6-4

Replace the Fuser-Roller Pressure-Release Pieces ................. 6-7

Remove the OPC Belt Cartridge ............................................... 6-10

Remove the Waste Toner Pack ................................................ 6-12

Repack the Printer ..................................................................... 6-12

QMS magicolor WX User's Guideiv

7 Troubleshooting

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Miscellaneous Problems .............................................................7-2

Blank Pages ..................................................................................7-3

Only a Partial Page Prints ...........................................................7-3

Not All Pages Print .... ................................. ...... ............................7-4

Print Quality Problems ........................................... ...... ...... .........7- 4

Generally Poor Print Quality 7-4

Specific Print Quality Problems 7-4

Changing Print Density 7-10

Printer Status Messages ...........................................................7-11

Clearing Status Mess age s 7-16

Service Call Messages 7-17

Clearing Media Jams .................................................................7-18

Clearing Misfe ed Jams 7-18

Clearing Inner Jams 7-21

Clearing Outer Jams 7-27

If the Media Jam Message Stays On 7-32

Reseating the Drum ...................................................................7-32

Installing the Printer Driver Manually ............. ....... ...... ...... .......7-34

Placing a Service Call ................................................................7-36

A QMS Customer Support

Sources of Support ... ....... ...... ....... ...... ................................ ....... . A-2

Your QMS Vendor A-2

Your Application Vendor A-2

Q-FAX A-2

The QMS Corporate Bulletin Board System A-3

CompuServe A-3

Internet A-3

QMS Customer Response Center (CRC) A-4

QMS World-wide Offices . ...... ....... ...... ....... ................................ . A-5

Contents v

B Technical Specifications

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Print Engine Specifications ................ ...... ....... ...........................B-2

Controller Specifications ............................................................B-3

Environmental Requirements .....................................................B-3

Print Media and Consumables ...................................................B-4

Printer Options ............................................................................B-4

Centronics Parallel Cable Specifications ..................................B-4

Centronics/1284 Parallel Pinouts B-4

Notices ................. ............. ............. ............. ....... ............. ............ ..B-6

Energy Star Compliance B-6
FCC Statement B-6
Laser Safety B-7
Canadian Users Notice B-7
International Notice B-8
Warranty Considerations B-8

Index

QMS magicolor WX User's Guidevi

1

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Setup

In This Chapter . . .

n Finding a good location for the printer
n Unpacking the printer
n Checking shipment contents
n Setting up the printer
n Installing the printer dri ver
n Registering the printer

Introduction

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Introduction

The QMS
technology to produce 300 and 600 dpi color and monochrome docu­ments from PCs using Windows 95 or Windows NT. This chapter
explains how to set up your QMS
first time and install the printer driver for either Windows 95 or Win­dows NT.

magicolor

WX Print System uses advanced color laser

magicolor

WX Print System for the

Find a Good Location

Use the follo wing guidelin es when selec ting a location for your printer:
n On a hard, level, sturdy surface capable of supporting 106 lbs

(48 kg). (By “level” we mean the surface should be so flat–1° of
slant or less–that you can lay a round pencil down on it, and it
doesn’t roll in any direction.)

n In an area with a moderate temperature and humidity (64°-81° F /

18°-27° C, 60%-70% relative humidity).

n Away from cooling sources, heating sources, extreme tempera-

ture changes, direct sunlight, excessive dust, corrosive chemi­cals, strong electromagnetic fields (such as that created by an air
conditioner) and excessive vibration. Don’t connect it to the same
electrical outlet as noise-generating equipment.

n Near an electrical outlet (grounded and surge-protected,

120 volts/

n Near the PC—6' (1.8 m) or less for parallel connection.

± 12 volts, 60 Hz/± 2 Hz).

QMS magicolor WX User’s Guide1-2

Find a Good

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Location

n In an area that allows plenty of space for ventilation and mainte-

nance access:

4"/10 cm

16"/40 cm

28"/70 cm

36"/90 cm

Setup

1-3

Unpack the

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Unpack the Printer

M WARNING!

consumables. Do not attempt to lift the printer by yourself.

ACHTUNG!

versuchen Sie niemals, den Drucker alleine anzuheben oder zu
transportieren.

▲ Caution:

packing materials (explained below) before turning it on.

1 Remove everything except the printer from the shipping car-

ton (leave the plastic and the straps on the printer), then lift
off the box.

The printer weighs approximately 106 lbs (48 kg) without

Der Drucker hat ein Gewicht von ungefähr 48 kg. Bitte

To prevent damaging your printer, you must remove all

» Note:

them if you ever need to relocate the printer or return it for service.

Store all of the packing materials where you can easily access

QMS magicolor WX User’s Guide1-4

Unpack the

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Printer

2 Get someone to help you with this step: Use the strap han-

dles provided (two on each side of the printer) to lift the

printer from its carton and place it in a sturdy, level surface.

Strap Handles

Strap Handles

3 Remove the plastic wrap and all packing tape from the

printer.
4 Remove the top cover and remove the packing material fr om

inside the printer.

Packing

Front View

Setup

1-5

Check Shipment

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Check Shipment Contents

In addition to the printer and this manual, the following items are
included in your shipment. If any items are missing or damaged, con­tact your QMS vendor immediately. Don’t return any merchandise
before contacting the vendor.

n 4 toner cartridges (one each cyan, magenta, yellow, and black)
n 4 developer cartridges (one each cyan, magenta, yellow, and

black)

n Bags for used toner and developer
n Waste toner pack
n 1 oil bottle
n 1 cleaning pad
n Power cord
n Printer driver disk for Windows 95
n Printer driver disk for Windows NT 4.0
n Warranty and registration card
n Universal media cassette
n OPC belt cartridge

▲ Caution:

Don’t remove the cartridge from its protective bag until you’re
ready to install it.

The OPC belt cartridge is sensitive to direct sunlight.

QMS magicolor WX User’s Guide1-6

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Set up the Printer

» Note:

the printer sometimes from the front and sometimes from the rear,
depending on which view is best to show you the part we’re installing
at the time. You don’t need to turn the printer while performing these
procedures.

The illustrations accompanying the following procedures show

Install the Developer and Toner Cartridges

M WARNING!

combustible powders; they should not be disposed of by burning.
Also, avoid inhaling loose developer or toner or getting them around
your eyes; they can cause respiratory problems and eye irritation.

ACHTUNG!

Pulver, die leicht enzündlich sind; sie dürfen deshalb niemals mit
offenem Feuer in Beruhrüng kommen. Einatmen oder Berührung mit
Haut und Augen ist ebenfalls zu vermeiden, da dieses zu
Beeintràchtigungen der Atemwege, Haut oder Augenreizungen
führen könnte.

The developer and toner cartridge contain highly

Bei Entwickler und Toner handelt es sich um gefährliche

▲ Caution:

the correct place, exactly as described.

1 Find the black-developer cartridge and remove it from its

protective bag.

Developer cartridges have green handles and a small strip of

plastic on top that indicates their color.

» Note:

access them if you ever need to relocate the printer or return it for

service.

Setup

It’s important to load the developer and toner cartridges in

Store all of the packing materials where you can easily

1-7

Set up the Printer

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2 Raise the two green latches and lower the cartridge into the

slot closest to the back of the printer.

It should snap into place.

Developer

Cartridge

Color-Coded Tab

Front View

3 Close the developer cartridge latches.

Rear View

QMS magicolor WX User’s Guide1-8

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

4 Grasp the tab on the top of the developer cartridge and pull

the tab and attached clear tape straight up and out of the car-

tridge.

Tab

Tape

Rear View

5 Remove the black toner cartridge from its protective bag.

(Toner cartridges are color-coded on top.)
6 Hold the toner cartridge as shown and shake it horizontally.

This distributes toner evenly inside the cartridge and helps

ensure quality printing.

Setup

1-9

Set up the Printer

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7 Install the toner cartridge on top of the developer cartridge.

Hold and squeeze the toner cartridge across the center, and align
the pins on the back side of the toner cartridge with the notches
on the developer cartridge. Orient the cartridge so that the words
on top are readable from the front of the printer.

▲ Caution:

cartridge, or you’ll damage the cartridges and the printer. If it
doesn’t fit easily, make sure you’re installing the correct color
car tr id ge: they’re keyed to fit each other.

Toner Cartridge

Rear View

Never force a toner cartridge onto a developer

QMS magicolor WX User’s Guide1-10

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

8 Hold the toner cartridge in place with one hand while you

pull the tab straight up to remove the attached tape from the

cartridge.

Tab

Rear View

9 Repeat steps 1-8 to load the remaining developer and toner

cartridges in this order (from back to front): cyan, magenta

and yellow.

Black

Cyan

Magenta

Yellow

Setup

1-11

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Remove the Pressure-Release Pieces

1 Pull up on the paper exit unit latch and then tilt the paper exit

unit back and down to open it.

Rear View

2 Use the two green separator latches to tilt the pawl unit back.

Front View

Latches

QMS magicolor WX User’s Guide1-12

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

3 Open the green pressure-release lever on the end of the

fuser unit.

Pressure-Release

Lever

Rear View

4 Remove the two pressure-release pieces (one on each end of

the fuser roller).

Front View

Pressure-Release

Piece (left)

Fuser Rollers

Paper-Exit Unit

» Note:

Store all of these pieces where you can easily access them

if you ever need to relocate the printer or return it for service.

Setup

Pressure-Release Piece (right)

1-13

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

5 Close the pressure-r elease lever.

Install the Cleaning Pad and Oil Bottle

1 Remove the cleaning pad and oil bottle from their protective

bags.

Cleaning

Oil Bottle

▲ Caution:

The fuser unit is an integral part of the color imaging
process and is also very expensive to replace. The fuser life will
be shortened or the fuser permanently damaged if the cleaning
pad is not installed properly or if proper care is not taken to
change the cleaning pad and oil bottle when needed. This type of
damage is not covered under warranty or service contract.

The first oil bottle and cleaning pad will last approximately 1,500
pages. After that, they will last approximately 3,000 pages. (Refer
to chapter 5, “Maintenance,” for replacement instructions.

QMS magicolor WX User’s Guide1-14

Set up the Printer

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2 Hold the cleaning pad by its tab and place the white side

against the orange roller closest to the green felt strip. Align
the center rib of the cleaning pad with the triangle mark on
the green felt strip.

3 Keep the white side of the pad touching the orange roller

closest to the green felt strip as you press the pad forward
and down into the slot under the green felt strip.

It’s in place when it clips securely into the slot with the white pad
touching the orange roller.

Line up Rib with Triangle

Cleaning Pad

White Pad

Orange Rollers

Green Felt Strip

Setup

Black Toner Cartridge

Front View

1-15

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

4 Close the separator pawl unit: lower it onto the orange roller;

then grasp the green separator latches with your thumbs
and forefingers and push down with your fingers while push­ing back with your thumbs to snap the unit into place.

Front View

Latches

5 Place a finger on the outer edge of the oil bottle retainer and

push it in and up to open the spring latch.

Rear View

QMS magicolor WX User’s Guide1-16

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

6 Hold the oil bottle over its slot (spout-end down and label

facing the printer’s front). Lower the bottle in place, making
sure the spout is aligned with the pin in the fuser slot. The
top of the bottle should be flush with the top of the fuser
unit.

Rear View

7 Close the oil bottle retainer, making sure the spring latch is

securely in place.

8 Close the paper exit unit.

If you have trouble closing it, make sure the separator pawl unit is
completely closed (see step 4).

Rear View

9 Close the top cover.

Setup

1-17

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Install the Waste Toner Pack

1 Remove the waste toner pack from its protective bag and

assemble it.

2 Open the waste toner door (on the left side of the printer) by

pushing the cover on the top-right corner.

Waste Toner DoorRear View

3 Remove any tape inside the compartment.

QMS magicolor WX User’s Guide1-18

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

4 Insert the pack into the printer until it fits securely. Make

sure the pack is level and centered.

5 Close the waste toner door.

TabRear View

Setup

1-19

Set up the Printer

EDNord - Istedgade 37A - 9000 Aalborg - telefon [phone]

Install the OPC Belt Cartridge

1 Open the manual feed tra y b y pushing t he top- right corner to

release the spring latch.

Front View

Manual

Feed

Tray

▲ Caution:

The OPC belt is extremely sensitive to bright light and
direct sunlight. Do not remove the cartridge from its protective
bag until you are ready to install it. Also, handle the belt cartridge
carefully. The belt is extremely sensitive to hand oils and
scratches, both of which will reduce print quality.

2 Remove the OPC belt cartridge from its protective bag.

Save the protective bag to use during printer cleaning and main­tenance when the OPC belt cartridge is out of the printer.

QMS magicolor WX User’s Guide1-20