EditShare 24Q, 48Q Setup And User Manual

24Q Ark Tape Library 48Q

Setup and User’s Guide

Ark Tape Library

Copyright and Disclaimer

agreement, is confidential to EditShare, and may be used or copied only in accordance with the above mentioned agreements. The information in this document is furnished for your use only and is subject to change without notice. EditShare assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

This document is the property of EditShare and is provided in accordance with an EditShare license agreement. Copying, modifying, or distributing this document in violation of the license agreement, United States Copyright Laws, or the Copyright Laws of any applicable foreign jurisdiction is expressly prohibited.

EditShare is a registered trademark of EditShare in the US and other countries. Universal Media File is a trademark of EditShare in the US and other countries.

Windows is a registered trademark of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of their respective companies and are hereby acknowledged.

To the best of our knowledge, the information in this document is accurate; however, EditShare assumes no responsibility or liability for the accuracy or completeness of this information. Mention of trade names or commercial products does not constitute endorsement by EditShare except where explicitly stated.

EditShare  3 Brook Street  Watertown, MA 02472  USA

Tel: 617-782-0479 Fax: Email: sales@editshare.com

http://www.editshare.com

February 25, 2018

617-782-1071

2 TP-00347-01

Warnings and Cautions

Warning - High Voltage

Mains voltages are present in this product. Risk of Electric Shock.

• Do not remove covers (top, bottom or rear).

• Refer servicing to qualified service personnel.

No user-serviceable parts are inside.

Warning - Product Weight

Risk of personal injury. Before lifting a module:

• Observe local health and safety requirements a handling.

• When moving the unit, remove all tape to reduce the weight.

• When moving the unit, remove all tape drives to reduce the weight.

• Obtain adequate assistance to lift and stabilize the module during installation or removal.

When placing a module into or removing the

• Extend the rack's levelling jacks to the floor.

•

Ensure that the full weight of the rack rests on the levelling jacks.

• Install stabilizing feet on the rack.

• Extend only one rack component at a time.

nd guidelines for manual material

module from a rack:

Caution - Static Sensitive Devices

Risk of damage to devices:

• A discharge of static electricity damages static-sensitive devices

• Proper packaging and grounding techniques are necessary precautions to prevent damage.

or micro circuitry.

Caution - Working Environment

Risk of damage to devices:

• Ventilation - Place the product in a location that does not interfere with proper ventilation.

• Heat - Place the product in a location away from heat sources.

• Power sources - Connect the product to a power source only of the type directed in the operating instructions or as marked on the product.

• Power cord protection - Place the AC line cord so that it is not possible to be walked on or pinched by items placed upon or against it.

• Object and liquid entry - Make sure that objects do not fall onto and that liquids are not spilled into the product's enclosure.

TP-00347-01 3

Warranty

The customer should only perform the service and repair actions on the tape library components listed in this document. Any other actions needed should only be performed by an authorized service center.

Warranty

The warranty for the tape library shall not apply to failures of

• The tape library is repaired or modified by anyone other than the manufacturer's personnel or app

roved agent.

• The tape library is physically abused or used operating instructions or product specification defined by the manufacturer.

• The tape library fails because of accident, misuse, abuse, neglect, mishandling alteration, faulty installation, modification, or service by anyone other than the factory service center or its approved agent.

• The tape library is repaired by an contrary to the maintenance or installation instructions supplied by the manufacturer.

• The manufacturer's serial number

• The tape library is damaged because of improper packaging on return.

Warranty will become immediately void in

yone, including an approved agent, in a manner that is

tag is removed.

in a manner that is inconsistent with the

the event of unauthorized repairs or modifications.

any unit when:

, misapplication,

4 TP-00347-01

WARNINGS AND CAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CHAPTER 1: INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Supported Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tape Drive Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Library Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . 11

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. . . . . . . 13

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. . . 15

. . . . . . . 15

. . . . . . . 16

. . . . . . . . . . . . 16

CHAPTER 2: INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Location Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Serial Attached SCSI (SAS) Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Fibre Channel Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unpacking the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Identifying Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Shipping Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Rack-Mounting the Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing Tape Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Library Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . 22

. . . . . . . . . . . . 23

. . 18

. . . 20

. . . . . . . 22

. . . . . . . 23

. . 23

. . . . . . . 24

. . 25

. . . . . . . 25

. . 26

TP-00347-01 5

Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Power Cord Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting Fibre Channel Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting SAS Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting an Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting a USB device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 27

. 28

CHAPTER 3: CARTRIDGES AND MAGAZINES . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Use and Care of Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Supported Cartridge Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Labeling Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Write Protecting Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Read/Write Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Slot Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . 32

. . . . . . . 30

. . 31

. . . . . . . 32

CHAPTER 4: OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Powering the Library Up or Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Operator Control Panel (OCP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

OCP Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power-Up Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Input Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power-Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Menu Flow Charts (OCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Remote Management Unit (RMU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operation Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RMU Screen Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Move Media within the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Determining Current Media Inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Releasing and Replacing Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning Tape Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cartridge Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . 61

. . . . . . . 33

. . 33

. . . . . . . 34

. . 34

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. . . . . . . 35

. . . . . . . 36

. 36

. . 44

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. . 45

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. . . . . . . . . . . . 49

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. . . 65

. . 65

6 TP-00347-01

Partitioning the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

24Q Tape Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

48Q Tape Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . 67

. . . . . . . . . . . . 69

CHAPTER 5: SERVICING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Storing and Shipping Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Library Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing a Library Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing a Library Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Servicing a Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Base Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Preparing to Remove the Base Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Removing the Base Chassis from the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Packaging the Unit for Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24Q Ark Tape Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48Q Ark Tape Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . 72

. . . . . . . . . . . . 73

. . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . 75

. . 71

. . 72

. . . 72

. . . . . . . 75

. . 76 . . 77 . . 78

CHAPTER 6: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Backup Application Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Device Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Errors Displayed on Operator Control Panel (OCP) . . . .

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

<Media Attention> LED issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Tape Cartridge Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing Tape Cartridges from Tape Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Emergency Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrading the Library Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . 81

. . . . . . . 79

. . . 80

. . . . . . . 80

. . 80

. . . . . . . . . . . 81

. . . . . . . . . . . 82

. . . . . . . . . . . 84

. . 85

TP-00347-01 7

Service Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Slot-to-Slot Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Library Verify Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

OCP Error Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RMU Error Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Main Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Sub Error Codes Related to Media Changer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Sub Error Codes Related to Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . . . . . 87

. . . . . . . 86

. . . . . . . 87

. . . 87

. . 88 . . 88

. . . . . . 89

CHAPTER 7: SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Physical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maximum Storage Capacity and Data Transfer Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

. . . . . . 104

CHAPTER 8: REGULATORY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Device Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CE Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ETL Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GS Mark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FCC (United States) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Canadian Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 108

. . . . . . . . . . . . . . . . 108

. . . . . . . . . . . 109

. . . . . . . . . . 109

8 TP-00347-01

Chapter 1: Introduction

24Q

48Q

This document provides information to install, operate, upgrade, service and troubleshoot the EditShare 24Q and 48Q Ark Tape Libraries. The instructions are intended for trained system administrators and trained users who need physical and functional knowledge of these

products.

This document uses the reference 24Q/48Q to refer to either the 24Q or the 48Q Tape Library.

See the following sections:

• "General Information" on page 10

• "Hardware Configuration" on page 11

• "Supported Tape Drives" on page 11

• "Controls and Indicators" on page 12

• "Library Controller" on page 15

• "Technical Support" on page 16

TP-00347-01 9

General Information

The EditShare 24Q and 48Q Ark Tape Libraries are similar, physically and functionally. The 24Q Ark Tape Library has the capacity to hold up to 24 LTO tape cartridges and up to two half-height LTO tape drives in its 2U chassis. The 48Q Ark Tape Library can hold 48 LTO tape cartridges and up to four half-height LTO tape drives in its 4U chassis.

Chapter 1: Introduction

The Editshare 24Q/48Q Ark Tape Libraries are compa simple, unattended data backup. When paired with the Editshare Ark Tape Archive application, users can take full advantage of the many features of these libraries.

Major characteristics of the EditShare 24

• Platform - support for either one to in a 24Q Tape Library, and one to four drives in a 48Q Ark Tape Library.

• Connectivity - Fibre Channel (FC) and/or Serial Attached SCS tape drives

• Expandability - additional half-height tape unused drive slot locations.

• Technology upgrade - tape drive t LTO-6, etc.)

• Service friendly design - easy access to magazines, supply for field replacement

• Maximum up time - through advanced error handling and recovery capability

The 24Q/48Q Ark Tape Libraries include the

• USB interface to enable service customized features (storage on demand) implementation

• The library can be operated via the front operator control panel (OCP), over the network or the Internet via connection from the EditShare Ark Tape application

the integral remote management unit (RMU), or via the storage interface

Q/48Q Ark Tape Libraries include:

two half-height LTO-5, LTO-6, LTO-7 or LTO-8 tape drives

echnologies can be upgraded in the field (i.e. LTO-5 to

following features:

ability features (library and drive firmware upgrades) and/or

ct, economical, high-capacity solutions for

I (SAS) depending upon installed

drives may be field-installed in a library that has

tape drives, library controller and power

• Supports industry standard manageme

• The 24Q has one mailslot for import/export of cartridges during library operation while the 48Q has three

• Media changer with barcode reader

•Rack-mounted

mailslots

nt protocols such as SNMP

10 TP-00347-01

Hardware Configuration

The 24Q and 48Q Ark Tape Libraries have the following configurations:

Height: 2U 4U

Number of magazines: 2 (12 slots each) 4 (12 slots each)

Number of mailslots: 1 3

Number of tape slots: 24 (less mailslots) 48 (less mailslots)

Tape Drives: 1 or 2 half-height drives 1 to 4 half-height drives

Power supply: 1 1

Library controller: 1 1

24Q Tape Library 48Q Tape Library

Supported Tape Drives

EditShare 24Q/4Q Ark Tape Libraries were developed to integrate industry-standard IBM LTO Ultrium tape drives.

Mixed drive generations

The tape drives that have been implemented and qualified f Libraries are as follows:

• LTO-5 Half-Height FC

• LTO-5 Half-Height SAS

• LTO-6 Half-Height FC

• LTO-6 Half-Height SAS

• LTO-7 Half-Height FC

• LTO-7 Half-Height SAS

• LTO-8 Half-Height FC

• LTO-8 Half-Height SAS

and mixed interfaces are supported.

or use in EditShare 24Q/4Q Ark Tape

TP-00347-01 11

Controls and Indicators

Front Panel

Chapter 1: Introduction

1. Air vents

2. Power button: Pressing the button will initiate a controlled power down of the library (soft pow

er down)

3. LED <READY> (green): is illuminated during power on changer activity.

4. LED <CLEAN> (amber): is illuminated when the tape drive has determined that a cleaning tape sh cleaning is not necessary.

5. LED <ATTENTION> (amber): is illuminated when th requires attention by the operator.

6. LED <ERROR> (amber): is illuminated wh occurs. A corresponding error message is shown on the LCD screen.

7. <UP> button [▲]: is used to na

<CANCEL> button [

9. <DOWN> button [►]: is used t

10. <ENTER> button [ ]: is used to enter to a sub menu or execute an action. 11 Operator control panel (OCP) consisting of a 128

and status information, menu items or error messages relevant to the operational mode. 12 Right magazine(s) 13 Left magazine with mailslot(s)

ould be used. Cleaning is only necessary when the library directs to do so. Additional

en an unrecoverable tape drive or library error

vigate backward through menu items.

X]: is used to cancel a user action and return to the last menu item.

o navigate forward through menu items.

; blinking during tape or library media

e library has detected a condition that

64 pixel screen. The OCP displays actions

12 TP-00347-01

Controls and Indicators

Rear Panel

The rear panels of both tape libraries provide access to the drive interface connectors (either SAS or Fibre Channel), the power connector, Ethernet, serial and USB ports and the magazine release holes.

The power supply is on the left side, tape drives are in the middle and the library controller is on

libraries.

the right side of

these

1. Power supply (lower left) A Storage location for shipping lock.

2. Tape drive(s) B USB port (firmware upgrades, key storage)

3. Pull-out tab containing the product inf

rmation

(Serial Number/Model/Customer)

4. Library controller

TP-00347-01 13

Power Supplies

1. Fan Vent

2. Power connector (110-220 V AC

1. Fan Vent

2. Power connector (110-220 V AC 

3. LED (blue) - AC power 

4. LED (amber) -Fan Failure 

5. LED (green) - Power

24Q Library

Chapter 1: Introduction

48Q Library

14 TP-00347-01

Controls and Indicators

Tape Drive Back Panels

For best performance, use the appropriate HBA for your tape drive. A lower throughput HBA might result in performance degradation when backing up high higher throughput tape drive.

In a SAN installation, all switches between the host and the library must be of the appropriate type. A lower throughput switch degradation. Configure zoning so only the backup servers may access the library.

IBM LTO-5/6/7/8 HH SAS

ly compressible data to a

in the path may result in performance

FC Half-Height Drive

Library Controller

TP-00347-01 15

Additional Documentation

STEPS

Additional information regarding your EditShare tape library may be found in the following documents:

• EditShare Ark Setup and User’s Guide

Chapter 1: Introduction

• EditShare Storage

• EditShare

These documents are in PDF format and you can access them follows:

1. Open your web browser and navigate to the web address for your EditShare server, for example,

2. On the page that displays, under ‘EditShare Documentation’, click on Manuals.

3. A page opens that displays the available user documentation for your system. Click on the link corresponding to the document you wish to read.

These documents are also included on the Support USB stick included with the server. If you cannot find or access your manuals, please contact EditShare Technical Support.

Technical Support

/ Ark Installation Guide and ReadMe

Editor’s Guide

Storage Administrator’s Guide

from the server’s status web page as

http://192.168.0.27

For questions not addressed in our documentation, contact EditShare Technical Support. Have the exact version number of your EditShare implementation, workstation operating system, and editing software ready.

EditShare strongly recommends that you purchase

Please contact EditShare Technical Support at the following URL:

http://www.editshare.com/support

Information about new features and bug fixes are server’s version, the EditShare update web site (http://updates.editshare.com/) or your server’s Status Page.

a support agreement for your system.

available in the EditShare ReadMe for your

16 TP-00347-01

Chapter 2: Installation

Always observe the Safety Warnings and Cautions described on page 3. 



This section provides instruction following sections:

• "Preparation" on page 18

• "Serial Attached SCSI (SAS

• "Fibre Channel Requirements" on page 19

• "Unpacking" on page 20

• "Installing the Library" on page 22

• "Installing Tape Drives" on page 23

• "Installing the Library Co

• "Power Supply Installation" on page 25

• "Cable Connections" on page 26

s for installing the 24Q and 48Q Ark Tape Libraries. See the

) Requirements" on page 18

ntr

oller" on page 24

TP-00347-01 17

Preparation

Location Requirements

The 24Q and 48Q Ark Tape Libraries require the following environmental conditions:

Criteria Definition

Rack requirements Standard 19-inch rack with vertical space of 2U available for the Q24 or

Room temperature 10-35°C (50-95°F)

Power source AC power voltage: 100-127 VAC; 200-240 VAC

Air quality Place the library in an area with minimal sources of particulate

Chapter 2: Installation

vert

ical space of 4U available for the Q48.

Line frequency: 50-60 Hz

Place the library near to an AC outlet.

The AC power cord is the library's main AC disconnect device and must be

easily ac

contamina

cessible at all times.

tion.

Avoid areas near frequently used doors and walkways, stacks of sup

plies that collect dust, printers, and smoke-filled rooms.

Excessive dust and debris can damage tapes and tape drives.

Humidity 20-80% relative humidity non-condensing

Clearance Back: Minimum of 15.4 cm (6 inches)

Front: Minimum of 30.8 cm (12 inches) - for mailslot

Minimum of 60 cm to remove magazines (24 in)

Sides: Minimum of 5.08 cm (2 in)

For further information, see "Chapter 7: Specifications" on page 103.

Serial Attached SCSI (SAS) Requirements

High quality SAS cables rated at the transfer rate of the SAS drives are required. Always verify that the SAS cable you are using is rated for the data transfer of the interface of your components. SAS cables described as "equalized" may not support 6 Gb/s data rates and should not be used with LT0-5 or later generation tape drives without first verifying that they are suitable for 6Gb/s data rates. 

speed

The library has a mini-SAS connector on each SAS tape drive. Mini-SAS connectors are



keyed.

Serial Attached SCSI (SAS) is a computer bus technology mainly used to transfer data to and from storage devices, including disk drives and tape drives. SAS is designed to transfer data at up to 6 gigabits per second.

18 TP-00347-01

Preparation

SAS uses serial connections, with a direct connection between the host server and each of the storage devices. This eliminates the need to configure SCSI buses and assign SCSI IDs, as was required for parallel SCSI devices.

The companion Ark Tape server purchased from Editshare will be configured with a compatible SAS Host Bus Adapter (H

Supported speeds by drive generation are shown in the following table:

LTO G en er a ti on Supported Speeds

LTO - 5 1.5 Gb/s, 3Gb/s, 6Gb/s

LTO - 6 1.5 Gb/s, 3Gb/s, 6Gb/s

LTO - 7 1.5 Gb/s, 3Gb/s, 6Gb/s

LTO - 8 1.5 Gb/s, 3Gb/s, 6Gb/s

BA). Refer to the Ark Setup and User Guide for more information.

A SAS tape drive is identified by a un Wide Identifier (WWID). The library assigns the WWID to the drive bay. When a tape drive is replaced, the WWID is re-assigned to the new tape drive.

The operating system tracks the WWID for the tape drive on each HBA channel. Each of the drive

ectors on the fan-out cable is associated with an HBA channel. Once a tape drive has been

conn plugged in, it should remain on the same channel to retain the association between the HBA channel and WWID.

Fibre Channel Requirements

For best performance, use the appropriate HBA for your tape drive. A lower throughput HBA might result in performance degradation to a higher throughput tape drive.

In a SAN installation, all switches between the host and the library appropriate type. A lower throughput switch in the path may result in performance degradation. Configure zoning so only the backup servers may access the library.

The Fibre Channel tape drive can be connected directly to the server with a host bus adapter (HBA).

The installation requires one Fibre Channel cable for ea LC-style connector. Some drives will have two FC ports, but only one cable connection is needed per drive. The cable can be connected to either drive FC port.

identifier called a World Wide Name (WWN) or World

ique

when backing up highly compressible data

must be of the

ch tape drive. The tape drives all utilize an



The companion Ark Tape server purc Host Bus Adapter (HBA). Refer to the Ark Setup and User Guide for more information.

Supported speeds by drive generation are listed in the following table:

LTO G en er a ti on Supported Speeds

LTO - 5 2 Gb/s, 4 Gb/s, 8 Gb/s

LTO - 6 2 Gb/s, 4 Gb/s, 8 Gb/s

LTO - 7 2 Gb/s, 4 Gb/s, 8 Gb/s

LTO - 8 2 Gb/s, 4 Gb/s, 8 Gb/s

TP-00347-01 19

hased from Editshare will be configured with a compatible FC

Unpacking

STEPS

Unpacking the Library

Chapter 2: Installation

If the temperature in the room where the library is to be installed varies by 15°C (30°F) or more from the room where the libra acclimatize to the surrounding environment for at least 12 hours before unpacking it from the shipping container.

ry was stored, allow the library to

Do not place the library on either the end or sides as this

Before unpacking the library, clear a work surface on the library is to be installed in a rack, select an open rack location allowing easy access to the host server and an easily accessible power outlet.

1. Before opening and removing the tape library from the box, inspect the container for shipping damage. If you notice any damage, report it to the shipping company immediately.

2. Open the box.

3. Carefully remove the shipping materials from the top of

4. Remove the accessory package and set a

5. Remove the two rack rails and set a

6. Lift the library out of the carton and remove the bag from the loader. Save the packaging materials for future use.

Identifying Product Components

Confirm that you received the following:

may damage the unit.

which to place the unpacked components. If

the library.

side (if included).

1) 24Q/48Q Ark Tape Library, including:

• 1 x Power Supply,

• 1 or more half-height T

• 1 x Library controller

• 2 x Tape magazines for the 24Q - or:

4 x Tape magazines for the 48Q

2) Rack mount kit comprising:

• 2 x Rack Mount Rails

• 1 x Bag of eight M6 screws for the rack m

column)

• 1 x Bag of eight M6 screws for rack mounting

column)

3) Power cord

4) Library documentation

Optional components, depending on the purchased configuration:

• Cables - Fibre Channel or

20 TP-00347-01

SAS cables

pe drives (as ordered)

unting (9.5 mm square holes in the rack

(6.85 mm round holes in the rack

Unpacking

STEPS

24Q

48Q

Removing the Shipping Lock

The Shipping Lock, which prevents the media changer transport mechanism from moving during shipment, must be removed before the library is powered on. 

To remove and store the shipping lock:

1. Remove the yellow label that is securing the shipping lock on the top of the

library.

2. Remove the shipping lock.

3. Store the shipping lock in the slot provide

library is to be returned or transported to a new location at some future time.

4. Replace the yellow label on the top of the library.

TP-00347-01 21

d on the rear panel - The Lock is required if the

Installing the Library

STEPS

Tools Required

The following tools are required to install the library:

•No. 3 Phillips screwdriver

• T10 Torx screwdriver

Rack-Mounting the Library

To rack mount the library:

1. Determine the location in which the library rack is to be installed.

2. Use a pencil to mark the location on each vertical rail in the rack.

Chapter 2: Installation

3. In the rack mount kit are two sets of eight M6 sc choose the appropriate type of M6 screws.

4. Secure one rail to each side of the rack in your chosen rack location with a #3 Phillips screwdriver. I

nsure the rails are mounted level and at the same rack height on each

rews. Determine the type of rack then

side.

5. Secure both the front and back of each

22 TP-00347-01

rack rail to the rack.

Installing Tape Drives

STEPS

6. Slide the library onto the rack rails.

7. Secure the library to the rack using a No 3 Phillips screwdriver placed through the small holes in the mounting bracket to tighten the M5 screw(s) on each side of the library.

Installing Tape Drives

Tape drives are installed from the rear of the library. If the library does not already have a tape drive installed, install it now. If the library already has one tape drive installed, additional tape drives may be added now or after installation of the library is complete.

Tools Required

The following tool is required:

•No 2 Phillips screwdriver

Installation Procedure

To install tape drives:

1. The 24Q has space for two half-height tape drives, and the 48Q has space for four half-height tape drives. Always install the first tape drive in the bottom of the drive bay. A drive bay cover must be installed over any empty drive positions.

2. If a drive cover is present, loosen the screws and remove the cover to install one half-height tape drive.

3. When installing the bottom drive, slightly pull out the tab of the product ID label so it does not interfere with the inse

rtion or removal of the

tape drive.

4. Before installing the drive, inspect th intact, free of any foreign objects, and have no cracks, or deformed or bent contacts.

TP-00347-01 23

e connectors on it. Ensure that the connectors are

Chapter 2: Installation

5. Insert the tape drive into the drive bay, and align the connectors on the library while supporting the

drive.

6. Push the tape drive into the drive bay until the tape library. If extended, push the tab for the product ID label back into the library.

7. Tighten the blue captive screws with your fingers to secure the tape drive to the library.

Installing the Library Controller

The library controller is installed from the rear of the library. If the library does not already have a library controller installed, install it now.

Tools Required

The following tool is required:

•No 2 Phillips screwdriver

drive seats itself against the back of the

24 TP-00347-01

Power Supply Installation

STEPS

Installation Procedure

To install tape drives:

1. Locate the vacant library controller bay on the lower right side of the rear panel.

2. If present, loosen the screws and remove the library controller bay cover.

3. Before installing the library controller, inspect its connectors. Ensure that the connectors are intact,

free of any foreign objects, and have no cracks or deformed or bent contacts.

4. Insert the library controller on the alignment rails and push it into the against the back of the

5. Tighten the blue captive screws with your fingers to secure the library controller.

Power Supply Installation

The power supply is installed from the rear of the library. If the library does not have a power supply installed, install it in the left power supply bay now.

bay until it seats itself

library.

Tools Required

The following tool is required:

•No 2 Phillips screwdriver

TP-00347-01 25

Installation Procedure

STEPS

To install a power supply:

1. Locate the power supply bay on the lower left side of the rear panel of the library.

2. If present, loosen the screws and remove the power supply bay cover.

3. Before installing the power supply, inspect its connectors. Ensure that the connectors are intact,

Chapter 2: Installation

free of any foreign objects, and have no cracks or deformed or bent contacts.

4. Insert the power supply on the alignment rails and push it into the against the back of the

5. Tighten the blue captive screws with your fingers to secure the power supply to the library.

Cable Connections

bay until it seats itself

library.

Power Cord Connections

Mains voltages are present on this equipment. Before connecting a power cord to the library:

Ensure that the power cord meets safety standards for equipment is installed.

Use cable rated at 13A to avoid overheating the cord.

Always observe the Safety Warnings and

To connect the powe

26 TP-00347-01

r cord to the library:

Cautions described on page 3. 

the country where the

Cable Connections

STEPS

1. Plug the female connector of the power cord into the power connector (AC connector) on the rear panel of the power supply.

• For 24Q power supplies, refer to the diagram "24Q Library" on page 14.

• For 48Q power supplies, refer to the diagram "48Q Library" on page 14.

2. Plug the male connector into an appropriate electrical socket.

Connecting Fibre Channel Cables

To connect the fibre channels:

1. Remove the FC port caps if necessary. Attach one end of the FC cable to port A on the tape drive.

2. Attach the other end of the FC cable to the HBA installed in your EditShare Ark Tape server. Refer to the EditShare Ark Setup and User’s Guide for additional information.

Connecting SAS Cables

SAS signal rates require clean connections between the HBA and tape drive. Do not use adapters or converters between the HB maximum SAS cable length of six meters.

To connect the SAS cables:

1. Attach the HBA end of the SAS cable into the connector on the HBA. If you are using a SAS fanout the HBA.

A and the tape drive. For reliable operation, use a



/ Hydra cable, the end of the cable with only one connector should be plugged into

TP-00347-01 27

2. Connect the drive end of the cable:

Chapter 2: Installation

• If you are using a cable with a single connector on each end, attach the

connector on the

• If you are using a SAS fanout/Hydra cable, attach one mini-SAS connector into the

nnector on each tape drive. Coil and secure any unused fanout cables to the rack to

co minimize stress on the cables and connectors.

Connecting an Ethernet Cable

The connection to the Ethernet network is via an industry standard RJ45 copper interface on the rear panel of the library. The Ethernet connection is used to access the library RMU over a network.

To connect the library to the Ethernet network, the library. When the plug is in the correct position, a click should be heard.

other end into the

tape drive.

insert the Ethernet cable into the Ethernet port of

Connecting a USB device

The USB port is on the rear of the library. It can be used for firmware upgrades/skin file updates initiated via the Operator Control Panel (OCP).

28 TP-00347-01

Chapter 3: Cartridges and Magazines

This chapter explains which media to use with your library, and how to label and write-protect your tape cartridges. Careful labeling and handling of the tape cartridges prolongs the life of tape cartridges and the library.

See the following sections:

• "Use and Care of Tape Cartridges" on page 29

• "Supported Cartridge Types" on page 30

• "Labeling Tape Cartridges" on page 30

• "Write Protecting Tape Cartridges" on page 31

• "Read/Write Compatibility" on page 32

• "Magazines" on page 32

Use and Care of Tape Cartridges

DO NOT degauss LTO data cartridges. These data cartridges are prerecorded with a magnetic servo signal. This sign tape drive. Keep magnetically charged objects away from the cartridge.

al is required to use the cartridge with the LTO

Do not place data cartridges near sources of electro magnetic fields such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to electromagnetic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer, which can render the cartridge unusable.

Clean drives with Ultrium Universal cl

To ensure the longest possible life for your data cartridges, follow these guidelines:

• Use only the data cartridges designated for your device.

• Clean the tape drive when the Clean drive LED is illuminated.

Do not drop a cartridge. Excessive shock can damage the internal contents of the cartridge or the cartridge case itself

Do not expose data cartridges to direct sunlight portable heaters and heating ducts.

The operating temperature range for data cartridges is temperature range is +40°C to 60°C in a dust-free environment in which relative humidity is always between 20% and 80% (non-condensing).

If the data cartridge has been exposed to temperatur ranges, stabilize the cartridge at room temperature for the same length of time it was exposed to extreme temperatures or 24 hours, whichever is less.

eaning cartridges only. 

, making the cartridge unusable.

magnetic energy or strong

or sources of heat, including

10 to 35º C. The storage

es outside the specified

Place identification labels only

TP-00347-01 29

in the designated area on the cartridge. 

Supported Cartridge Types

Use the Ultrium data and cleaning tape cartridges designed for the tape drive formats present in your library.

Tape Drive Cartridge Type

LTO - 5 LTO -5 U ltr i um D ata C art rid g e

LTO - 6 LTO -6 U ltr i um D ata C art rid g e

LTO - 7 LTO -7 U ltr i um D ata C art rid g e

LTO - 8 LTO-8 and LTO-7 Type M Ultrium Data Cartridge

- Ultrium Universal Cleaning Cartridge

Chapter 3: Cartridges and Magazines

Labeling Tape Cartridges

Neither the EditShare Ark Tape application nor the tape library support unlabeled media. Make sure every cartridge has a barcode label in place.

Misusing and misunderstanding bar code technology can result in backup and failures. Use only high quality labels. Self-printed labels are not recommended as they are often a source of barcode reading issues.

The device contains a bar code reader that reads the tape labels and stores the inventory data in memory. The device then provides the inventory information to the host application, OCP, and RMI. LTO tape cartridges must have barcode labels in order for the EditShare Ark Tape application to work as designed.

A proper bar code label includes the media ID in the last two characters of the bar code. The library will not load an incompatible cartridge, based on the example, the library will not load a cartridge labeled as LTO-3 into an LTO-6 tape drive. This saves the time needed to load the cartridge and have the tape drive reject it.

EditShare Ark Tape keeps track of the

• Date of format or initialization

• Media pool to which the tape belongs

•

Data residing on the tape

restore



barcode media ID, into a tape drive. For

following information via the associated bar code:

•Age of the backup

• Errors encountered while using

30 TP-00347-01

the tape (to determi

ne if the tape is faulty)

Write Protecting Tape Cartridges

STEPS

LTO tape cartridges have a recessed area located on the face of the cartridge next to the write-protect switch. Use this area for attaching the adhesive-backed bar code label. Only apply labels as

shown:

The bar code label should only be of the tape cartridge. Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam in a tape drive.

applied as shown, with the alphanumeric portion facing the hub side

Write Protecting Tape Cartridges

All rewriteable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the device, make sure the write-protect switch on the front of the cartridge is in the desired position.

  

1 Insertion Arrow

2 Barcode Label

3 Write-Protect Switch

4 Write-Protected

5 Write-Enabled

1. Slide the switch (3) to the left to allow the device to write data to the cartridge.

2. Slide the switch to the right to write-protect the cartridge. An indicator, such as a red mark or small padlock, is visible showing that the cartridge is write-protected.

TP-00347-01 31

Chapter 3: Cartridges and Magazines

Read/Write Compatibility

The following table summarizes the Read/Write compatibility of the Ultrium LTO drives:

LTO - 3 D riv e LT O -4 D riv e LT O -5 D ri ve LTO -6 Dr iv e LT O -7 D ri ve LTO -8 Dri ve

LTO -3 M edi a Read/Write Read/Write Read-Only Incompatible Incompatible Incompatible

LTO -4 M edi a Incompatible Read/Write Read/Write Read-Only Incompatible Incompatible

LTO - 5 Me d i a Incompatible Incompatible Read/Write Read/Write Read-Only Incompatible

LTO -6 M edi a Incompatible Incompatible Incompatible Read/Write Read/Write Incompatible

LTO -7 M edi a Incompatible Incompatible Incompatible Incompatible Read/Write Read/Write

LTO -8 M edi a Incompatible Incompatible Incompatible Incompatible Incompatible Read/Write

LTO -7M Med ia Incompatible Incompatible Incompatible Incompatible Incompatible Read/Write

Magazines

Slot Usage

All listed media is incompatible with LTO-1 and

The Ark Tape Libraries make use of removable magazines. Tape cartridges are stored in the magazines. Each magazine can be individually removed, or inserted. Each magazine inserted in the library, is locked into position, to prevent unauthorized removal. Access to unlock the magazines can be password protected. For safety reasons, removal of a tape magazine disables media changer motion.

The magazines can be unlocked via the Operator Control Panel (OCP) or the Remote Management Unit (RMU).

•OCP, see "Operator Control Panel (OCP)" on page 33

•RMU, see "Servicing a Magazine" on page 75

In case the OCP or RMU initiated process fails or emergency release is available, see "Emergency Release" on page 84.

TO-2 drives.

the library no longer has power, a manual

Each magazine contains four slots for tape cartridge storage. However, the front slot in the left-hand magazine can function as a ‘mailslot’.

The mailslot is used to import/export individual ta operation. The command to open the mailslot may be denied if the media changer is busy with some operation. In that case, "Busy" is displayed on the OCP and the command has to be repeated once the media changer operation is finished.

32 TP-00347-01

pe cartridges without interrupting the library

Chapter 4: Operation

STEPS

See the following sections:

• "Powering the Library Up or Down" on page 33

• "Operator Control Panel (OCP)" on page 33

• "Remote Management Unit (RMU)" on page 44

• "Operations" on page 61

• "Partitioning the Library" on page 66

• "Default Settings" on page 69

Powering the Library Up or Down

To power the library up or down:

1. Press the power button on the front panel of the 24Q or 48Q Tape Library.

2. Powering up can take a few minutes because it includes scanning the inventory and configuration (for example, how many and what type of drives are installed).

Operator Control Panel (OCP)

Operating Modes

The OCP operates in two basic modes:

• User interaction mode: This mode is employed wh

operating panel.

• System driven mode: This is the nor

status associated with the actions that were caused from commands issued from the EditShare Ark Tape application. Actions like loading, rewinding or moving tape cartridges will be displayed.

Whenever an operating button is pressed and released, the operating panel automatically

tions to user interaction mode. The user interaction mode will be active until 3 minutes after

transi the user stops pushing buttons, or the requested media changer activity stops - whichever is longer. At this time, the operating panel will return to the system driven mode.

en a user is pushing buttons on the

mal mode of operation. In this mode, the OCP displays

In the event that the administrator-programed user security feature is mode is restricted to the information and login menu screens, until a login with correct PIN is entered.

TP-00347-01 33

in use, the user interaction

OCP Rules

Chapter 4: Operation

OCP commands obey the following basic rules:

1) Any operational conflict between commands received from the host interface or RMU and th

ose entered via the front panel will be avoided with a reservation mechanism on a

'first-come, first-served' basis.

Any reservation by OCP is cancelled by an OCP logout or timeout, which cancels the User

eraction Mode.

Int

2) The library firmware will not allow a user to select an impossible request. Those situations include, but are

• Moving a tape cartridge from any source to a full magazine slot

not limited to:

3) Any error detected by the library or drive controller and not recoverable through predeter-

4) Numeric error codes are only used for unrecoverable, fatal errors (see "Main Error Codes" on

Power-Up Display

When the library powers up or resets, it goes through internal processes that initialize and prepare the unit for normal operation. These processes are called Power-On-Self-Test (POST). While the POST is in process, the OCP will display appropriate information to keep the user informed. When the library finishes POST, it displays the current library status for a defined time or until a front panel key is pressed.

After this initial status screen, the screen shows the overall health of the library, indicating the status of the media changer and the connected drives.

• Moving a tape cartridge from an empty magazine

• Loading a tape cartridge from any so

• Unloading a tape cartridge from an empty tape drive

mined firmware algorithms will be considered as fatal. An error code displays on the OCP an

d the error LED illuminates. The error code remains on the OCP until a button is pressed,

which causes the OCP to return to the home screen.

page 89), otherwise text status messages are provided.

home screen will be displayed until any key is pressed. The home

urce to a full tape drive

slot

LEDs

All LEDs are updated during power up and reset sequences. Upon power up or software reset, the library illuminates all LEDs at some point during the POST process. This helps the user to verify whether all LEDs are functional. When initialization starts, all LEDs are extinguished and the ready/activity LED flashes at approximately two-second intervals. When the mechanical initialization is complete, the ready/activity LED stops flashing and remains constantly illuminated.

If a library failure occurs, the ready/activity LED is turned off and the error LED illumina also displays a specific error code to help identify the failure.

The following are additional operational details regarding the LEDs:

• The <Ready/Activity> LED illuminates any time the unit is powered

successfully completed the POST). The LED blinks whenever there is any tape library or drive activity. The LED also blinks when the unit is offline.

34 TP-00347-01

on and functional (i.e.

ted. The OCP

Operator Control Panel (OCP)

• The <Clean> LED is only lit when a 'cleaning required' has been issued by one of the drives. The

LED is turned off after a successful drive cleaning operation is performed to the requesting drive.

Input Modes

Selectable Predefined Values

Toggle Values

• The <Media Attention> LED indicates that there is a piec

or invalid. The LED clears when all such cartridges have been exported from the tape library.

• The <Error> LED illuminates when t

failure. This occurs simultaneously with the hard error message displayed on the screen - the LED remains illuminated until the error state is resolved.

There are several modes for entering values in the different menu items. These values may be selectable predefined values, toggle values (e.g. on/off) or numerical values like network addresses.

After navigating to the menu item, the various predefined values can be selected with the <DOWN> and <UP> buttons. As soon as the display shows the desired value, it may be confirmed by pressing the <ENTER> button.

here is an unrecoverable (i.e. hard) drive or tape library

e of LTO media which is bad, marginal

Toggle values are used to switch between two different states like 'on' and 'off'. After navigating to the menu item the display shows its current state. Pressing the <ENTER> button will select the item, whose value may then be toggled using the <UP> and <DOWN> buttons. Pressing <ENTER> again sets the item to the displayed value.

Numerical Values

Numerical values are needed for network addresses, PIN entries, and other configuration entries. After navigating to the menu item to be changed, the actual value will be displayed and the cursor stays on the first digit. The value may be incremented / decremented with the <DOWN> and <UP> buttons. After pressing the <ENTER> button to select the displayed value, the cursor moves to the next editable digit. Each digit can be changed in the same way. After pressing the <ENTER> button at the last digit, the complete entry will be stored. Pressing the <CANCEL> button will cancel the whole edit process and the old value will be restored.

TP-00347-01 35

Power-Down

Chapter 4: Operation

The shutdown process may be aborted by pressing the Cancel button within the first three seconds.

Pressing the Power button on the library while it is operational will initiate a controlled power down.

The following operations will take place before the unit shuts down completely:



• The display indicates with an appr

• The library controller finishes all ongoing loader an

• The media changer is moved to its home position.

• The library controller switches off the power supply's secondary side.

Menu Flow Charts (OCP)

See the following sections:

• "Main Menu" on page 37

• "Information Menu" on page 38

• "Commands Menu" on page 40

• "Configuration Menu" on page 41

• "Service Menu" on page 42

opriate message that the shutdown is in progress.

d drive activities.

36 TP-00347-01

Operator Control Panel (OCP)

Main Menu

TP-00347-01 37

Information Menu

Chapter 4: Operation

Information Menu (1 of 2)

38 TP-00347-01

Operator Control Panel (OCP)

Information Menu (2 of 2)

TP-00347-01 39

Commands Menu

Chapter 4: Operation

Commands Menu

40 TP-00347-01

Operator Control Panel (OCP)

Configuration Menu

TP-00347-01 41

Service Menu

Chapter 4: Operation

Service Menu (1 of 2)

42 TP-00347-01

Operator Control Panel (OCP)

Service Menu (2 of 2)

TP-00347-01 43

Remote Management Unit (RMU)

Overview

Many of the same operations performed locally from the operator control panel (OCP) can also be performed remotely using the network connected Remote Management Unit (RMU).

The RMU lets you monitor and control the library from any computer connected to your network or

through the World Wide Web (WWW). The RMU hosts a dedicated, protected Internet site that

displays a graphical representation of the library.

Chapter 4: Operation

After establishing a network connection to the libr address of the library. To allow access from the RMU, you must first set the desired static IP address at the OCP or configure to use DHCP.

Operation Modes

The following operations are available through the remote management unit as explained below:

1) Identity

2) Status

3) Configuration

ary, open any HTML browser and enter the IP

• Viewing the static library identity

• Viewing the static drive identity

• Viewing the network identity

• Viewing the dynamic library status

• Viewing the dynamic drive status

• Viewing the tape cartridge inventory

• Changing the system configuration

• Changing the logical library configuration

• Setting the license key

• Changing the drive configuration

• Changing the network configuration

• Changing the SNMP configuration

• Changing the user password

• Setting date/time

• Setting error log mode

• Setting event for email no

• Restoring factory defaults

4) Operations

• Move media within the library

• Rescanning the media inventory

44 TP-00347-01

tification parameters

Overview

Model NameAction Bar

Object Bar

Details

Login

• Releasing magazines for removal

5) Service

• Performing a general diagnosis of the library

• Determining and updating firmware

• Reboot of the library

• Viewing library logs

• Cleaning tape drive(s)

•Cartridge memory

Some options of the RMU take the library offline. This inactive mode can interfere with EditShare Ark Tape, causing data loss. Make sure the library is idle before attempting to perform any remote operations that will take the library offline.

To login, select the access type and enter the correct password. There are three levels of access:

• Guest - (standard user level - default password

std001).

• Admin - (administrator user level - default password

adm001).

• Service - (service user level; for access by service

personnel only - default password ser001).

Each level affects the areas to which you have access and what actions you can initiate in those areas.

RMU Screen Layout

Once logged in, the general layout of all RMU screens is similar:

Menu items in the Action bar and Object bar are selectable, and the currently selected item is displayed in bold italics. The items listed in the Action bar are fixed, but the items in the Object bar vary according to the action selected (see "Operating Modes" on page 33). Similarly, the contents of the detailed information area shown below the two bars depend on the selected action and object.

TP-00347-01 45

Chapter 4: Operation

At the right side of every screen, a summary of the system status is displayed and continually updated:

The status icons that may be displayed are as follows:

The information displayed is as follows:

Date/Time Status: Overall library status Drive Status: Individual drive status (there will be one entry for each installed drive). Slots (Free/Total): Total library slot capacity Mailslot: Open/Closed Library Time: Time stamp displayed in 24 hour format Auto Clean Status: If Auto Clean Option is configured, its status displays here

Identity

Viewing Static Library Identity

This page provides access to the static information about the system. No changes can be made from this page.

46 TP-00347-01

Overview

The following information displays:

1) Library Information

• Serial Number

•Product ID

• Currently installed library firmware

• Boot code firmware revision

•Barcode Reader

• Library Mode

• World Wide Node Name

2) Extended logical library information: If the unit has more than one partition, the properties of each logical library display as above.

Viewing Static Drive Identity

This page provides access to the static information about the drive(s). No changes can be made from this page.

If two tape drives are installed in the library, the information will be shown by selecting the appropriate drive from the pull down menu.

The following information is displayed:

1) Drive information:

• Vendor ID = Drive manufacturer

• Product ID = Model identification of the drive

• Serial Number = Serial number of the drive

• Firmware Revision = Operating firmware level of the drive

• Physical Drive Number = Number indicating drive's physical position within the library

• Element Address = Number indicating the logical identification of the drive

• Library Master Drive = Indicates if library's logical interface is hosted by this drive

• Data Compression = Indicates if drive hardware data compression is enabled

• Interface Type (SAS or FC) = Indicates drive's physical interface connection type

2) Additional drive information (up to 4 x half-height tape drives for the Q48)

TP-00347-01 47

Chapter 4: Operation

Viewing Network Identity

This page provides access to the network information about the connections of the library. No changes can be made from this

page.

The following information is displayed:

Network information:

• MAC Address

• Full Qualified Domain Name

• IPv4 Addressing = Enabled/Disabled

• IPv4 DNS Server 1 = IP address of domain name server 1

• Pv4 DNS Server 2 = IP address of domain name server 2

• DHCPv4 Addressing = En

• IPv4 Address = IP address assigned by DHCP

•

Subnet Mask

•Default Gateway = IP address of def

• Ipv6 Addressing = Enabled/Disabled

2) SNMP Information:

•SNMP = Enabled/Disabled

• Email Notification = Enabled/Disabled

• Clock Synchronization Configurat

led/Disabled

on (SNTP) = Enabled/Disabled

ault gateway

48 TP-00347-01

Overview

Status

Viewing Dynamic Library Status

This page displays the dynamic information about the library, such as the current status of the components.

The following information is displayed:

Status Indicates whether library is ready to accept commands Cartridge in Transport Indicates whether the media changer contains a cartridge Number Of Moves

ometer)

d Total Power On Time Indicates total library power-on time Robotic Status Indicates whether the media changer is ready to accept commands Internal Temperature Indicates internal unit temperature in degrees centigrade Left/Right Magazine Indicates presence or absenc

Indicates total number of moves made by the media changer

e of tape magazines

TP-00347-01 49

Viewing Dynamic Drive Status

This page provides detailed information about all drives that are present in the library.

Chapter 4: Operation

If multiple tape drives are installed in the library, the info the pull down menu.

rmation can be shown by selecting it from

The following information is displayed:

1) Drive Status

Status Indicates whether drive is ready for use Cartridge in Drive Indicates whether the drive contains a tape cartridge Drive Error Code Drive Temperature Cooling Fan Active Drive Activity Drive Port Information relevant to the specific drive interface (FC or SAS)

2) Additional drive information (up to 4

f-height tape drives for a 48Q)

hal

50 TP-00347-01

Overview

STEPS

Viewing Tape Cartridge Inventory

This page provides detailed information about the tape inventory in the library.

1. A summary of each magazine displays.

2. To show detailed informat

3. The display expands for the specified

4. Detailed cartridge information displays below the summary panel.

ion, click on the + button.

magazine.

TP-00347-01 51

Configuration

Changing the System Configuration

Chapter 4: Operation

This page allows the user to change the system configuration.

The following information displays:

1) Library Master Drive: - The drive number that will host the library's logical unit number (LUN)

2) Library Mode: - One of three

• <Random> In random mode, the library does not automatically load tapes into the tape dr

ives. The random mode is used with a full featured or a media changer-aware backup

application and is the most common mode of operation.

• <Sequential > In sequential mode, th from the tape drive. The sequential mode is used when the backup software is not media changer-aware or was designed for standalone drives only.

• <Automatic> This is the defa sequential mode into random mode when it receives library SCSI commands through its unique LUN.

In sequential mode, the user can set the <Loo

load mode, the library automatically loads the tapes from the lowest-numbered full slot into the tape drive. In loop mode, the original first tape in the sequence is reloaded after the library has cycled through all available tapes.

3) Active Slots: - In this field the user can select the number of slots in the library that are available to the backup software.

4) Mailslot Enabled: - Enabling the mailslot in the library reduces the total number of available storage slots to the library's max

behavior modes - Random, Sequential or Automatic

e library automatically loads and unloads tapes

ult mode. In automatic mode, the library switches from

p> and <Autoload> options. In the auto

imum slot count, less the number of mailbox slots.

5) Auto Clean Enabled: - When auto clean is enable cartridge when a tape drive needs to be cleaned. The library identifies a tape as a cleaning tape if it has a bar code label that starting with CLN or after an unlabeled cleaning tape has been loaded into the tape drive.

52 TP-00347-01

d, the library automatically loads a cleaning

Overview

6) Select Language: - The select language menu allows the user to specify the language displayed by the RMU interface. The default display language is English. Possible alternate language selections are German, Italian, Spanish, and French. In order for the selection to take affect the desired language must be selected in the drop down menu and the apply button pushed. The web screen must then be refreshed.

Changes will only be applied after the <Refresh> or the <Apply> button is selected. After doing so,

rning page will inform the user of the impact of the proposed change. In some cases, a pop-up

a wa screen will ask the operator to confirm the change. Many changes will also require a reboot.

Configuring Logical Libraries

The logical libraries drop down allows the user to partition one library into smaller "logical libraries". Each logical library must contain at least one tape drive. For more information on this feature, see "Partitioning the Library" on page 66.

Changing the License Key Configuration

This page allows the user to add additional functionality to the unit by entering license key information. License keys are not required EditShare Ark

Tape Libraries.

TP-00347-01 53

Chapter 4: Operation

Changing the Drive Configuration

This page shows the current configuration of all tape drives in the library and allows modification to the configuration. The user is also able to select the <Power On> check box through this page to activate the

drive.

Changing the Network Configuration

Changes in this menu may affect the ability to access the RMU interface unless the correct IP Address is resolved. 

This page shows the current network configuration of th allows modification to the configuration. When a change is requested, a pop-up window will ask you to confirm the

changes.

e library related to the RMU access and

54 TP-00347-01

Overview

Changes that can be made are:

• Host Name: In this box enter the name

you wish to use to address this library in the future. It is recommended that you use a name that is relevant to its location and/or its purpose. The Host Name may be up to 15 characters long.

Allowed characters are: [A-Z], [a-z], [0-9], hyphen [-] and period [.] Disallowed characters are: hyphen [-] as the first character, blanks or consecutive hyphens

[-]

•

Domain Name: In this box is the domain in which th

e library is registered. It may be updated by editing the name and submitting the changes. The Domain Name may be up to 39 chars long.

Allowed characters are: [A-Z], [a-z], [0-9], hyphen [-] and period [.] Disallowed characters are: hyphen [-] as the first character, blanks or consecutive hyphens

[-],

blanks or consecutive hyphens [-] as the first or last character of a label (A period [.] is the delimiter of domain name labels!)

The sum of characters of the Host Name and the Domain Name may not

exceed 54

(15+39) characters.

•IPv4:

• DHCP Address Enabled - Used to set the RMU to seek

an assigned IP address from the

network's DHCP server.

• Static Address - This field is only active with DHCP a

ddress off (unchecked), a static IP

address may be programmed in this field.

• Subnet Mask - Used to set the Network Mask, contact your Network administrat receive this setting address if required.

• Gateway address - Used to set the Gateway Address; contact your Network administrator to receive thi

s address if required (used when an IP address does not match any other

routes in the routing table)

• IPv4 DNS Server 1 - This is the IP address of your name server (DNS server). A DNS server

s the library to communicate with other network clients via their host name. If you

allow have a DNS Server on your network, enter the IP address in this field.

• IPv4 DNS Server 2 - This is the alternate IP address of your name server (DNS server). A DNS

r allows the library to communicate with other network clients via their host name.

serve If you have a DNS server on your network, enter the alternate IP address in this field.

•IPv6:

• IPv6 DNS Server 1 - This is the IP address of your name server (DNS server). A DNS server allow

s the library to communicate with other network clients via their host name. If you

have a DNS Server on your network, enter the IP address in this field.

• IPv6 DNS Server - This is the alternate IP address of your name server (DNS server). A DNS

rver allows the library to communicate with other network clients via their host name.

se If you have a DNS server on your network, enter the alternate IP address in this field.

• Stateless Auto Configuration

• DHCPv6 Addressing - Used to enable DHCP addressing assignment from the network name

server

or to

• Static Addressing - Used to enable a static IP address for the

RMU access

• Static Address - Setting of the static IP address for the RMU

•

Enable SSL for Web

TP-00347-01 55

Chapter 4: Operation

Changing SNMP Settings

If a host and domain name is entered instead of an address, the IPv4 or IPv6 address will be resolved from the DNS using that name. The IP address will be stored in the library rather than the name. Therefore, if the address changes then the name or a new address will have to be

entered.

Changes that can be made are:

•SNMP Enabled/Disabled

• IPv4 SNMP Target Addresses

•IPv4 Target 1

•IPv4 Target 2

•IPv4 Target 3

• IPv6 SNMP Target Addresses

•IPv6 Target 1

•IPv6 Target 2

•IPv6 Target 3

• Community name

• Security User Name

• SNMP Trap Notification Filter

• Critical Events

• Critical and Warning Events

• Critical, Warning and Configuration Events

• Critical, Warning Configuration and Informa

ion Events

•No Events

56 TP-00347-01

Overview

Changing User Settings

This page allows the user to add and modify user accounts.

Changes that can be made are:

Access Level: Choose from 1 (Standard), 2 (Admin), or 3 (Service). Access Level Name: The name associated with the chosen access level. "New Password: The password can be a maximum of ten characters. Repeat Password: Enter the new password again. OCP Access PIN Enabled: Select this item, if you would like

e Operator Control Panel

display to be password protected.

OCP Access PIN Code: The password for accessing the OCP when the OCP Access PIN

is ena

bled; max 4 characters Repeat OCP Access PIN Code: Enter the OCP Access PIN Code again. Support Name: The name of the individual within your company to contact

RMU or library support; max 30 characters

Support Phone: The phone number of the individual within your company to

contact

for RMU or library support; max 30 characters

Support Email: The email address of the individual within your company to

contact

for RMU or library support; max 30 characters

TP-00347-01 57

Setting Date/Time

This page allows the user to set the time and date, and how it displays.

Changes that can be made are:

Chapter 4: Operation

Clock Configuration

• Time (24 hour format): hh:mm:ss

•Date: MM:DD:YYYY

• Clock Synchronization Configuration (SNTP):

• Enable Clock Synchronization: If checked the unit will attempt with an external time source. The following apply:

• SNTP Server Address (IPv4): This is the IP address of the network address may be a maximum of 40 characters.

• UTC T ime Zone Offset: Thi s drop down m enu allows the a dminist rator to sel ect the a ppropriate time zone offset so that the time wi

• Daylight Saving Enabled: Provides for automatic offset of daylight

ll be displayed in the actual local time.

to synchronize its clock

SNTP time server, the

savings time.

58 TP-00347-01

Overview

Setting Error Log Mode

Only Service personnel can set the log configuration.



The Log menu can be used to set behavior of the error log collection. Your service person may ask you to alter sett collection of logs, with the most recent events overwriting the oldest events (circular

Selections available are:

ings in this field during the diagnostic process. The default setting is for continuous



buffer).

•Error Log

•Trace Level

•Trace Filter

Configuring Event Parameters for Email Notification

This page allows the user to modify the event notification parameters.

Changes that can be made are:

Notification Level: Critical / Warning / Configuration events / none To Email Address: max 40 characters SMTP Server Address: IPv4 address or Host

TP-00347-01 59

name and domain

Chapter 4: Operation

Restoring Factory Defaults

This page allows the user to reset the configuration to the factory defaults, and save or restore vital product

Selections available are:

Configuration Reset

data.

<Restore> factory defaults:



Save/Restore Configuration

<Save> Configuration

ile:

nfiguration from File:

Selection of this button will restore all factory default settings as outlined in Section 5.4. Please note that OEM library applications may require operational settings which differ from the factory default settings. Please consult your system vendor to verify proper operational settings of the unit after a restore to factory defaults.

The <Save> button will save the current library settings to a file which can later be uploaded back to the library to restore the settings. library configuration files have a ".dbb" file extension with a file name format structure consisting of the unique 10 character library unit serial number followed by a

followed by a date time stamp formatted

space "YYMMDDTTTT" (YY= last two digits of current year, MM = month number, DD = date, TTTT= Hour/minute time stamp (24 hour time format)).

The <Browse> / <Restore> buttons enable the administrator to select a path to a previously generated configuration file. Once the correct file is located the <Restore> button is used to upload the file back to the library.

60 TP-00347-01

Operations

Move Media within the Library

This page allows the user to move tape cartridges within the library.

Select the source and destination and then click

Determining Current Media Inventory

This page allows the user to rescan the library to determine the current media inventory.

Changes are only applied after the <Rescan> button is selected.

the <Move> button to move a tape cartridge.

TP-00347-01 61

Releasing and Replacing Magazines

To release a magazine manually, see "Emergency Release" on page 84. This manual process should only be used if the magazine cannot be released using the OCP or the

This page allows the user to release the right or left magazine from the library.

Select the magazine in the pull down menu and then click the <Release> button.

Service

Chapter 4: Operation

RMU.



Performing General Library Diagnostics

This page provides the system administrator with general tests to verify the usability and reliability

library.

of the

Selections available are:

•System Test

• Slot To Slot Test

Select the number of test cycles (No. Cycles) before sta completes, select the <Stop> button.

ting the test. To cancel the test before it

62 TP-00347-01

Operations

Performing Drive Diagnostics

This page provides the system administrator with general tests to verify the usability and reliability

drive(s).

of the

Selections available are:

Advance Diagnostic Select drive# and Select the Drive Test to be performed Drive Support Ticket Select drive# and choose last/current unload Save Drive Dump Select drive (once defined

Determining and Updating Firmware

This page displays the current versions of the library firmware and drive(s) firmware. New firmware can be uploaded to the library or a drive by using this page. After a firmware update, the system restarts auto

matically.

TP-00347-01 63

Chapter 4: Operation

Rebooting the Library

Ensure that the library is idle before attempting to perform any remote operations that will take it offline.

Some RMU options take the library offline. This inactive mode can interfere with the EditShare Ark T

This page is used to perform a library reboot. During a reboot, the RMU's connection to the library may be lost, depending on the timing of the reboot. This is because the RMU web page refreshes itself at intervals defined by a default time delay. If the reboot completes successfully during this delay, the connection will remain intact. If not, the user will have to restart the RMU

ape application, causing data loss.



Viewing Library Logs

This page allows the user to view the library logs.

The user can specify the following information:

•Log Type:

•Error Trace

• Informational Trace

•Warning Trace

• Configuration Change Trace

•Standard Trace

• Start Entry

• Number Of Entries Per Page

Changes are only applied after the <Update> or <Clear Log> button is selected.

<Dump log> creates the log and <Save Service Dump> allows the direct viewing or saving of the file.

64 TP-00347-01

Operations

Cleaning Tape Drive(s)

This page allows the user to initiate the tape drive cleaning process, if required.

Select the magazine slot number containing the cleaning cartridge and the tape drive to be clea

ned in the appropriate pull down menu and then click the <Clean> button.

Cartridge Memory

Provides details of the tapes stored in the library.

TP-00347-01 65

Partitioning the Library

Editshare Ark Tape is designed to support a tape library with only one partition. Partitioning information is for reference only.

The Ark Tape Libraries may be addressed either as a single 'Logical library', or it may be partitioned into logical libraries. In the case of the 24Q, two half-height tape drives must be installed and the library may be set to a maximum of two partitions, because each drive is fully dedicated to a single partition. Similarly, each 12-slot magazine is fully dedicated to a single partition. (Note however, that a single partition may include multiple magazines and multiple drives.) The 48Q may be partitioned up to a maximum of four partitions (each requiring a dedicated tape drive).

The SCSI element addresses shown below are default values which are valid in a new library or after a "Reset to Default". They can be changed by SCSI SMC command.

24Q Tape Library

Chapter 4: Operation



24Q Single Partition Configuration

Tape Drive 1 half-height drive (default element addresses = 256 ) Tape Drive 2 half-height drive (default element addresses = 257 ) Magazines #1 and #2

24Q Dual Partition Configuration

The mailslot (if configured as MAIL) is shared between the logical libraries.

Partition 1

Tape drive 1: half-height drive (default element address = 256) Magazines: #1

Partition 2

Tape drive 2: half-height drive (default element address = 256) Magazines: #2

66 TP-00347-01

Partitioning the Library

48Q Tape Library

48Q Single Partition Configuration

Tape drive 1: half-height drive (default element addresses = 256 ) Tape drive 2: half-height drive (default element addresses = 257 ) Tape drive 3: half-height drive (default element addresses = 258 ) Tape drive 4: half-height drive (default element addresses = 259 ) Magazines: #1 through #4

48Q Dual Partition Configuration

The mailslot (if configured as MAIL) is shared between the logical libraries.

Partition 1

Tape drive 1: half-height drive (default element address = 256) Tape drive 2: half-height drive (default element address = 257) Magazines: #1 and #2

Partition 2

Tape drive 3: half-height drive (default element address = 256) Tape drive 4: half-height drive (default element address = 257) Magazines: #3 and #4

48Q Three Partition Configuration

The mailslot (if configured as MAIL) is shared between the logical libraries.

Partition 1

Tape drive 1: half-height drive (default element address = 256) Magazines: #1

Partition 2

Tape drive 2: half-height drive (default element address = 256) Magazines: #2

Partition 3

Tape drive 3: half-height drive (default element address = 256) Tape drive 4: half-height drive (default element address = 257) Magazines: #3 and #4

TP-00347-01 67

48Q Four Partition Configuration

The mailslot (if configured as MAIL) is shared between the logical libraries.

Partition 1

Tape drive 1: half-height drive (default element address = 256) Magazines: #1

Partition 2

Tape drive 2: half-height drive (default element address = 256) Magazines: #2

Partition 3

Tape drive 3: half-height drive (default element address = 256) Magazines: #3

Partition 4

Tape drive 4: half-height drive (default element address = 256) Magazines: #4

Chapter 4: Operation

Removed Drives

If a drive is physically removed, it is reported to the host application by reference to its SCSI element address. It is reported as 'not accessible' until it is inserted again in the drive slot and either:

• A "Reset to Default" from any u

• The logical library configuration chan

ser-interface occurs, or:

ges (adding/removing of libraries)

68 TP-00347-01

Default Settings

Setting Library Default

Initial admin password adm001

Host name FLX + last 6 characters of MAC address 

Domain name localdomain.com

IPv4 Enabled

IPv6 Disabled

DHCP Disabled

Mailslot configuration Disabled

Configure reserved slots Reserved slots = 0

SCSI master drive The lowest physical drive is initially the LUN master drive.

OCP contrast setting 10

Library Mode Automatic

Auto load Disabled

e.g. MAC = 000E11801907, host name = FLX801907

Loop Disabled

Drive power <ON/OFF> All drives are powered <ON>

Auto clean Disabled

SNMP Disabled

FC Tape Drives Automatic speed, auto topology

Log Tracing Configuration All selected

Email notification No events

Partitioning Partitioning is turned <OFF>

TP-00347-01 69

Chapter 4: Operation

70 TP-00347-01

Chapter 5: Servicing

Static Sensitive Devices are used in this Equipment.

This chapter describes the procedures for servicing the tape librar

• "Tools Required" on page 71

• "Storing and Shipping Components" on page 71

• "Tape Drives" on page 72

• "Library Controller" on page 73

• "Power Supplies" on page 74

• "Servicing a Magazine" on page 75

• "Base Chassis" on page 75

• "Packaging the Unit for Transportation" on page 76

Tools Required

The following tools are required to service the tape library:

Always observe the procedures for handli

"Warnings and Cautions" on page 3. 

ng these devices as described in

ies. See the following sections:

•No. 2 and No. 3 Phillips Screwdrivers

• Flat Blade Screwdrivers - Large and Small

•Ground Strap

Storing and Shipping Components

When storing or shipping components such as tape drives, library controllers and power supplies, always repackage them in the original or replacement device packaging materials.

TP-00347-01 71

Tape Drives

STEPS

Removing a Tape Drive

Tape drives are hot pluggable. It is not mandatory to power down the library to replace a drive.

To remove a tape drive:

1. Unload the tape cartridge from the tape drive (if present) using:

• "Operator Control Panel (OCP)" on page 33

• "Remote Management Unit (RMU)" on page 44

Chapter 5: Servicing



2. Remove all affected tape drive ca

3. Loosen the blue thumbscrews located on the rear of the t

4. Slightly pull out and push down the tab containing the product ID label so it does not interf

ere with the tape drive as shown

5. Pull the tape drive by the handle straight out of the library.

Replacing a Tape Drive

bles on the rear panel.

ape drive with your fingers.

below.

To replace the tape drive with another tape drive:

1. Remove the tape drive from the library, as described in "Removing a Tape Drive" on page 72.

2. To install the new tape drive, see "Installing Tape Drives" on page 23.

72 TP-00347-01

Library Controller

STEPS

Library Controller

Removing a Library Controller

To remove the library controller:

1. Power down the library by pressing the power button on the front panel.

2. Remove the power cord from the rear panel of the library.

3. Remove all cables from the library controller on the rear panel of the library.

4. Loosen the blue thumbscrews lo

5. Pull the library controller straight out of the library as shown in the diagram.

Replacing a Library Controller

To replace the library controller with unit:

1. Remove the library controller from the library, as described in "Removing a Library

Controller" on page 73.

cated on the library controller with your fingers.

2. To install the new library controller, see "Installing the Library Controller" on page 24.

TP-00347-01 73

Power Supplies

STEPS

Removing a Power Supply

To remove a power supply:

1. Power down the library by pressing the power button on the front panel.

2. Remove the power cord on the rear panel of the library.

Chapter 5: Servicing

3. Loosen the blue thumbscrews located on the rear

4. Pull the power supply straight out of the library as shown in the diagram.

Replacing a Power Supply

To replace a power supply:

of the power supply with your fingers.

1. Remove the power supply from the library, as described in "Removing a Power Supply" on

page 74.

2. To install the new power supply, see "Power Supply Installation" on page 25

74 TP-00347-01

Servicing a Magazine

STEPS

Servicing a Magazine

To remove a magazine:

1. Unlock the appropriate magazine, using:

• "Operator Control Panel (OCP)" on page 33

• "Remote Management Unit (RMU)" on page 44

• "Emergency Release" on page 84 - Use this method if you are unable

magazine with the OCP or RMU

2. Pull the released magazine out of the library.

3. Remove all tape cartridges from the magazine.

4. To store or ship the removed magazine, repackage it materials.

5. Insert an appropriate magazine into the empty magazine slot of

6. Slide the magazine completely into the library. The magazine locks into place once it is correctly installed.

Base Chassis

Preparing to Remove the Base Chassis

The Base Chassis is heavy, observe the Safety Procedures described in page 3. 



to unlock the

in the replacement device packaging

the library.

1. If the OCP or RMU is working:

• Write down the system, drive, and network configuration settings. You will need these

settings to re-configure the library after replacing the base chassis.

• Remove all tape cartridges to reduce the weight, see "Removing Tape Cartridges from

Tape Library" on page 83

• Remove the magazines from the libr

2. If the OCP or RMU does not work, remove the magazines manually. See "Emergency Release"

on page 84.

3. Power down the library by pressing the

4. Remove the cables from the rear panel of the library.

5. Remove the power supply - see "Removing a Power Supply" on page 74

6. Remove the tape drive(s) - see "Removing a Tape Drive" on page 72.

7. Remove the library controller - see "Removing a Library Controller" on page 73.

TP-00347-01 75

ary, using the OCP or RMU.

power button on the front panel.

Removing the Base Chassis from the Rack

STEPS

To remove the Base Chassis from the Rack:

1. Using a 3# Phillips screwdriver placed through the small holes in the mounting bracket to loosen the M5 screw(s) on each side of the library.

2. Remove the library from the rack rails, and then remove the mounting brackets of the library.

3. If available:

• Remove the shipping lock and the yellow label from the rear panel.

Chapter 5: Servicing

• Insert the shipping lock into

• Stick the yellow label over the shipping lock to secure it in place.

the slot on top of the library.

Packaging the Unit for Transportation

The Base Chassis is heavy, observe the Safety Procedures described in page 3. 



Before packaging the library:

1. Pull out the tab with the product ID label (1)

2. Note the part and serial number (2)

3. Package the library as shown in page 77 (24Q Ark Tape Library) or page 78 (48Q Ark Tape Library).

4. If returning the unit to Editshare for repair, please call the Technical Support department to request an RMA number.

76 TP-00347-01

Packaging the Unit for Transportation

24Q Ark Tape Library

1 Packaging Box

2 Bottom Shell

3 Library

5 Top Shell

TP-00347-01 77

48Q Ark Tape Library

Chapter 5: Servicing

1 Packaging Box

2 Bottom Shell

3 Library

4 Middle Shell (Q48 only)

5 Top Shell

78 TP-00347-01

Chapter 6: Troubleshooting

This section provides information for verifying correct installation of your Q24/Q48 tape library and troubleshooting any issues that might arise with it.

• "Installation Issues" on page 79

• "Troubleshooting Checks" on page 80

• "Removing Tape Cartridges from Ta

• "Emergency Release" on page 84

• "Upgrading the Library Firmware" on page 85

• "Service Diagnostics" on page 86

• "Error Codes" on page 87

Installation Issues

Issues encountered during the installation of the library are usually caused by cabling, application software configuration errors, or an incorrectly configured operating system. If the host application software is not communicating with the library after installation, check the following:

Cabling

Check that all cables to the tape library, including power, SAS and/or Fibre Channel, as well as Ethernet and USB (if present) are properly seated in their respective sockets at both ends, and that the tape library is powered on. If so, and the host is still not communicating successfully with the library, then the cables themselves may need to be checked. If spare cables are available, this can be achieved by replacing one cable at a time and assessing whether the problem is cured as a result.

pe Library" on page 83

Power may be left on while exchanging any of the data cables, as their removal and replacement will not

cause damage to the library.

Compatibility

Ensure that the library is compatible with the backup application you plan to use. For a list of compatible application software, check with your backup application vendor.

Backup Application Installation

Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the library media changer.

TP-00347-01 79

Device Driver Installation

Many backup applications use their own drivers for the library and tape drive. Before installing a driver, make sure it will not be in conflict with the soft

Make sure that the proper device driver, if applicable, is installed for the library. Contact your support representative for more information.

Troubleshooting Checks

Performance

ISSUE SOLUTION

Chapter 6: Troubleshooting

ware.



Poor Throughput Pe

rformance

Cleaning Cartridge

Try a new tape. A marginal tape can cause performance problems due to bad spots on the tape requiring retries.

Backing up data that compresses poorly or is compressed will lower performance.

Check the size of the files. Small file size can impact perf

ormance.

Confirm that the backup application is utilizing block siz at least 32KB, preferably 64KB. Refer to the backup application documentation for details.

Check the network bandwidth from the host computer. If you are back local-only backup.

Make sure the backup server has enough memory to handle the ba

Clean the tape drive using:

• OCP, see "Service Menu" on page 42

•RMU, see "Cleaning Tape Drive(s)" on page 65

ing up data over a network, consider comparing to a

ndwidth of the backup or restore.

already

es of

ISSUE SOLUTION

Cannot load the cleaning car

tridge

80 TP-00347-01

Make sure you are using an Ultrium universal cleaning cartridge.

Contact your service representative.

Troubleshooting Checks

Errors Displayed on Operator Control Panel (OCP)

ISSUE SOLUTION

Media

"!" in library operator panel inventor

There is an error code on the LCD

ISSUE SOLUTION

Cleaning or data tape inco

Cannot write to or read from tape.

y display

mpatible with drive.

Export the tape cartridge marked with an "!" in the inventory. The tape cartridge is either damaged, incompatible with the tape drive, or the wrong type for the attempted operation.

To find the compatible tape cartridges for your library, see

"Use and Care of Tape Cartridges" on page 29

Look up the error code, try to resolve the failure, and cycle the power. See "Error Codes" on page 87.

Make sure you are using data and cleaning tapes that are compatible with the drive and model of your library.

The library automatically unloads incompatible tapes, the <Me

dia Attention> LED flashes, and an exclamation mark (!) is displayed in the inventory display for the indicated slot number.

Export the media in order to clear the state. Ma

ke sure that the tape is write enabled (move the

write-protect switch to the enabled position). Make sure you have the appropriate data tape for your library

model. M

ake sure you are using an Ultrium tape that has not been

degaussed. Make sure that the tape has not been exposed to harsh

envir

onmental or electrical conditions and is not physically

damaged in any way. Many backup applications do not read or write to tapes that

re created using a different backup application. In this case,

perform an erase, format, or label operation on the tape. Make sure you understand any data protection or overwrite

prot

ection schemes that your backup application may be

using, which could prevent you from writing to a given tape. Retry the operation with a different, known good tape. Clean the tape drive using: 

- OCP, see "Service Menu" on page 42

- RMU, see "Cleaning Tape Drive(s)" on page 65

Do not degauss Ultrium tapes.

TP-00347-01 81

Power

ISSUE SOLUTION

Library does not power up. Check all power cord connections.

Make sure the power switch on the front panel is in the <ON> position.

ke sure there is power to the outlet. Try another working

Ma outlet.

e the power cord.

Replac

Contact your service representative.

No display messages appear. Make sure the power cord is connected.

Make sure the power switch is on.

Power cycle the library.

Download the library firmware.

Chapter 6: Troubleshooting

<Media Attention> LED issues

ISSUE SOLUTION

Contamination by loose debris:

Non-acclimated media: A tape should be acclimated for at

Tape car tridge is inco

mpatible:

Expired cleaning cartridge: Make sure you are using an Ultrium universal cleaning tape.

Bad/defective/contaminated media:

Contact your service representative.

Avoid contamination by ensuring that the library is installed in a clean

, contamination-free environment. Tapes should be stored vertically in their plastic cases. Clean the tape drive(s) as needed.

least 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the library.

Use only tapes that are compatible with the tape drive type. See Section 4.14

x. 50 cleans)

If the <Media Attention> LED is cleare clean, but the LED immediately re-displays each time a particular tape is loaded, that tape should be suspected of being defective.

Export the tape and load a known good tape. In some cases, a tape can b been formatted as a Firmware Upgrade cartridge.

Any tape that is suspected of being defe should NOT be reused in any drive.

e worn out, have a defective tape memory, or have

d and the tape drive is

ctive or contaminated

82 TP-00347-01

Removing Tape Cartridges from Tape Library

STEPS

Tape Cartridge Movement

ISSUE SOLUTION

Tape cartridge stuck in tape drive

Tape stuck in storage slot. See Section 6.3.

Power cycle the library, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the library operator control panel.

Allow the tape drive to complete all opera as long as ten minutes if you reset or cycle power to the library while the cartridge is positioned at the physical end of the media.

Make sure that the backup software i preventing the tape drive from ejecting the tape. The backup software needs to cancel the reservation and any hold it has on the tape drive. Temporarily disconnecting the library from the host server and power cycling eliminates the host and its software as a problem source.

Contact your Service Representative.

Removing Tape Cartridges from Tape Library

Risk of Damage to Devices when tape cartridges are stuck in the tape library

tions. This may take

s not reserving the slot or

When the library is moved, any tape cartridg magazines and can damage other tape cartridges left in the library and the library media handler.

To avoid damage, remove all tape cartridges before moving the library. 

To remove

1. Unlock the magazine using the:

2. Pull the mailslot or magazine out

a stuck tape cartridge:

•OCP, see "Service Menu" on page 42

•RMU, see "Cleaning Tape Drive(s)" on page 65

• Emergency release, if you are not able to unlock the magazine with the OCP or RMU, see

"Emergency Release" on page 84.

access the tape cartridge.

e can become dislodged from the

TP-00347-01 83

3. To remove the tape cartridge:

STEPS

• Use the finger holes to push the tape out of the slot.

• If required insert a new tape cartridge.

Chapter 6: Troubleshooting

• Repeat this process until all stuck tape c

4. Push the mailslot or magazine back into the library.

Emergency Release

If you cannot remove the magazines via the OCP or RMU, do the following:

1. Press the power button on the front bezel to power down the library.

2. Unplug the power cord from the library.

3. From the rear panel of the library, find the access holes for the right and left

artridges are removed.

magazines.

84 TP-00347-01

Upgrading the Library Firmware

STEPS

4. Push the end of a small metal pin or straightened paper clip into the magazine access hole at the back of the device. While holding the pin or clip, have a second person attempt to pull the magazine out of the front of the unit.

For the 48Q Tape Library, all magazines on a side are released and should be removed at the same

5. If necessary, repeat the steps 3 and 4 for the other magazine.

time.

6. If you are unable to remove any tape cartridges or to release the foregoing methods, contact your Service Representative.

Upgrading the Library Firmware

It is advisable to keep the library firmware updated to the latest version. To update the library firmware:

1. Use the RMU or OCP to navigate to the appropriate screen:

• RMU screen: > Service > Firmware > Upgrade Library Firmware > Upload

• OCP screen: > Main Menu > Service > Se

2. Load the library firmware on to a USB stick, then insert the USB panel of the library.

3. When the firmware file name displays, select it to start

4. After updating the library firmware, the library system restarts automatically

magazines by any of the

rvice Library > Library FW Upgrade by USB

stick into the port on the rear

the updating process.

TP-00347-01 85

Service Diagnostics

STEPS

System Test

The System Test is a general test to verify the usability and reliability of the library. Its duration depends on the test cycles defined.

1. Use the RMU or OCP to navigate to the appropriate screen:

• RMU screen: > Service > General Diagnostic > System Test

• OCP screen: > Main Menu > Service > Service Library > Run Tests > System Test

Slot-to-Slot Test

The Slot-to-Slot test shuffles the tapes between the slots to exercise the media changer. At the end of the test the tapes are not returned to their original slots.

Chapter 6: Troubleshooting

1. To run the Slot-to-Slot test, navigate with the RMU or OCP to the appropriate screen:

Library Verify Test

The library verify test is a diagnostic routine called Library Health Check (LHC). It includes:

• Functional testing of all library and drive hardware with the exception of external interfaces.

•

Verification of a newly inst

• Verification of repair actions.

The test requires user interaction and can only be run from the OCP. The administrator password is required. To run the

1. Using the OCP, navigate to the test screen: Main Menu > Service > Service Library > Library

• RMU screen: > Service > General Diagnostic > Slot to Slot

• OCP screen: > Main Menu > Service > Service Library > Run Tests > Slot to Slot Test

When running this test, the library removes any tape from the tape drive(s) and goes offline. Verify that any applications using the library h

alled machine.

LHC:

Verify.

ave completed before starting the test.



2. The library performs a self-test, verifying that it can communicate with the tape drives.

3. The library returns any tapes from the tape is unknown, the library moves the tape to the mailslot and prompt the user to remove it.

86 TP-00347-01

tape drives to their home slot(s). If the home slot for a

Error Codes

4. The library then prompts the user to enter the number of cycles to run the test. The maximum is 10 cycles.

5. The library opens the mailslot and prompts

6. The user inserts a scratch tape into the mailslot without inserting a tape into it, the library performs a shortened version of the test, skipping step 7.

7. The library loads the scratch tape into the the mailslot. If the user selected to test both the tape drives (if present), the library loads the scratch tape into each tape drive before returning it to the mailslot.

8. The next test expects to find a tape in each of The library moves each tape to the tape drive load point and then returns it to its slot. If none of the top-row corner slot positions contains a tape, the test stops and the library displays an error message.

9. If additio nal cycles r emain to be run, the test returns or step 8 there is not.

10. At the conclusion of the test, th the scratch tape.

11. The library displays the test completion status, including any recoveries or errors that may have occurred.

the mailslot. If the mailslot is disabled or the user closes

e library opens the mailslot and waits for the user to remove

the user to insert a scratch tape.

first tape drive, then unloads it and returns it to

the top row corner slots of the two magazines.

to step 7 if there is a tape in the mailslot

Error Codes

Error Messaging

The internal error messaging between the different modules and tasks contain the following information:

•Error code

• Sub error code

• Affected source element

• Affected target element

• Additional information depending

Error Message Format

The error message format is a fixed 4-byte length with the following content:

•Error type

•Error code

on context and error code

• Sub error code

• Internal code (active command code)

TP-00347-01 87

OCP Error Reporting

In case of an error or a warning, a popup message appears on the OCP. The information is shown in three different message displays, as shown in the following example:

Chapter 6: Troubleshooting

General <Error> Display  Select the <Hint> button to show

the <H

t> display

RMU Error Reporting

In case of an error or a warning, , the following popup message appears on the RMU. All information will be available in one message box, as shown in the following example:

<Hint> Display 

Select the <Detail> button to show

etail> display

the <D

Detail Display  

88 TP-00347-01

Error Codes

Main Error Codes

Error Code Description User Action Critical Component Status

80 Barcode Reader Error, cannot

initialize B

81 Barcode Reader Error, no

esponse from BCR

82 EEPROM Error, no response from

EEPROM (loca changer controller)

83 Media changer controller generic

oblem

84 Setting of gripper motor

paramet

85 Setting of slider motor

paramet

86 Setting of elevator motor

paramet

87 Setting of rotation motor

paramet

ted on media

ers failed

Retry operation; after several occurrences contact technical support

Reset the unit and retry operation. After several occurrences contact technical support

Media changer probably defective.

Flexi cable to BCR not properly con

nected. Flexi cable to BCR damaged. Barcode engine defect. Media changer probably

defective. Flexi cable to BCR not properly

con

nected. Flexi cable to BCR damaged. Barcode engine defect. Media changer probably

defective. Media changer controller not

orking (hardware problem,

EEPROM defect). Media changer probably

ective.

def Media changer hardware not

rking (cables, distribution boards, media changer controller).

Media changer probably

ective.

def Elevator distribution board

def

ect. Cabling incorrect. Media changer probably

ective.

def Elevator distribution board

def

ect. Cabling incorrect. Media changer probably

ective.

def Elevator distribution board

def

ect. Cabling incorrect. Media changer probably

ective.

def Media changer controller defect.

TP-00347-01 89

Chapter 6: Troubleshooting

Error C

ode Description User Action Critical Component Status

88 Setting of sled motor parameters

failed

Reset the unit and retry operation. After several occurrences contact technical support

89 Gripper blocked Run 'Library Verify Test', after

eral occurrences contact

sev technical support

8A Slider blocked Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

8B Elevator blocked Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

8C Rotation blocked Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

Media changer probably

ective.

def Media changer controller defect.

Media changer probably defective.

Gripper motor not connected or def

ect. Gripper motor voltage too low. Media changer controller or

distr

ibution boards defect.

Check gripper mechanism ac

cording stiffness in movement.

Media changer probably defective.

Slider Motor not connected or def

ect. Slider motor voltage too low. Media changer controller or

distr

ibution boards defect.

Check slider mechanism ac

cording stiffness in movement.

Media changer probably defective.

Elevator motor not connected or def

ect. Elevator motor voltage too low. Media changer controller or

distr

ibution boards defect.

Check elevator mechanism ac

cording stiffness in movement

Media changer probably defective.

Rotation motor not connected or def

ect. Rotation motor voltage too low. Rotation home sensor defect. Rotation sensor connecting

cable damaged

Media changer controller or distr

ibution boards defect.

90 TP-00347-01

Error Codes

Error C

ode Description User Action Critical Component Status

8D Sled blocked Run 'Library Verify Test', after

several occurrences contact technical support

8E Cannot find gripper block within

e expected range

Run 'Library Verify Test', after several occurrences contact technical support

8F Cannot find slider block within

e expected range

Run 'Library Verify Test', after several occurrences contact technical support

90 Cannot find elevator block within

e expected range

Run 'Library Verify Test', after several occurrences contact technical support

91 Cannot find rotation block within

e expected range

Run 'Library Verify Test', after several occurrences contact technical support

92 Cannot find sled block within the

expe

cted range

Run 'Library Verify Test', after several occurrences contact technical support

93 Gripper outside range,

Gripper has reached a position

ond the expected range

bey

Run 'Library Verify Test', after sev

eral occurrences contact

technical support

Media changer probably defective.

Sled motor not connected or def

ect. Sled motor voltage too low. Sled home sensor defect. Sled sensor connecting cable

damaged

Media changer controller or distr

ibution boards defect.

Check sled mechanism (guide rail

, ducktail) according stiffness

in movement. Media changer probably

defective. Elevator distribution board

def

ect. Cabling incorrect. Check gripper gears. Media changer probably

defective. Elevator distribution board

def

ect. Cabling incorrect. Check slider gears. Media changer probably

defective. Elevator distribution board

def

ect. Cabling incorrect. Check elevator gears. Media changer probably

defective. Cabling incorrect. Check rotation gears. Media changer probably

defective. Cabling incorrect. Check sled gears.

Media changer probably defective.

Elevator distribution board def

ect. Cabling incorrect. Check gripper gears.

TP-00347-01 91

Chapter 6: Troubleshooting

Error C

ode Description User Action Critical Component Status

94 Slider outside range, Run 'Library Verify Test', after

several occurrences contact technical support

95 Elevator outside range, Run 'Library Verify Test', after

sev

eral occurrences contact

Elevator has reached a position bey

ond the expected range

technical support

96 Rotation outside range, Run 'Library Verify Test', after

sev

eral occurrences contact

Rotation has reached a position bey

ond the expected range

technical support

97 Sled outside range, Run 'Library Verify Test', after

sev

eral occurrences contact

Sled has reached a position bey

ond the expected range

98 Cartridge present sensor not

und

technical support

Run 'Library Verify Test', after several occurrences contact technical support

99 Sled home sensor not found Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

9A Rotation home sensor not found Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

Media changer probably defective.

Slider has reached a position bey

ond the expected range

Elevator distribution board def

ect. Cabling incorrect. Check slider gears. Media changer probably

defective. Elevator distribution board

defect. Cabling incorrect. Check elevator gears. Media changer probably

defective. Cabling incorrect. Check rotation gears. Media changer probably

defective. Cabling incorrect. Check sled gears. Media changer probably

defective. Media changer controller defect. Cartridge present sensor defect

(me

chanics, electronics). Cabling incorrect. Media changer probably

defective. Media changer controller defect. Slider home sensor defect

(me

chanics, electronics). Cabling incorrect. Media changer probably

defective. Media changer controller defect. Rotation home sensor defect

(me

chanics, electronics). Cabling incorrect.

92 TP-00347-01

Error Codes

Error

ode Description User Action Critical Component Status

9B Sled position sensor (prism

sensor) not found,

Run 'Library Verify Test', after several occurrences contact technical support

9C Gripper range out of

specification

Run 'Library Verify Test', after sev

eral occurrences contact

technical support

9D Slider range out of specification Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

9E Elevator range out of

specification

Run 'Library Verify Test', after sev

eral occurrences contact

technical support

9F Rotation range out of

specification

Run 'Library Verify Test', after sev

eral occurrences contact

technical support

A0 Sled range out of specification Run 'Library Verify Test', after

sev

eral occurrences contact

technical support

Media changer probably defective.

Media changer controller defect. Sled home sensor defect

(me

chanics, electronics). Cabling incorrect. Media changer probably

defective. Gripper motor not connected or

def

ect.

Media changer controller or distr

ibution boards defect.

Check gripper mechanism ac

cording stiffness in movement

Media changer probably defective.

Slider motor not connected or def

ect.

Media changer controller or distr

ibution boards defect.

Check slider mechanism ac

cording stiffness in movement.

Media changer probably defective.

Elevator motor not connected or def

ect.

Media changer controller or distr

ibution boards defect.

Check elevator mechanism ac

cording stiffness in movement.

Media changer probably defective.

Rotation motor not connected or def

ect.

Media changer controller or distr

ibution boards defect.

Check rotation mechanism ac

cording stiffness in movement.

Media changer probably defective.

Sled motor not connected or def

ect.

Media changer controller or distr

ibution boards defect.

Check sled mechanism according stiffness in

movement.

TP-00347-01 93

Chapter 6: Troubleshooting

Error C

ode Description User Action Critical Component Status

A1 Open MailSlot (Import/Export

Element) failed

Retry operation, after several occurrences contact technical support

A3 Sled motor #2 blocked Run 'Library Verify Test', after

sev

eral occurrences contact

(Does not apply to 24Q and 48Q Ark T

ape Libraries)

A4 Cannot find sled #2 block within

e expected range

(Does not apply to 24Q and 48Q Ark T

ape Libraries)

technical support

Run 'Library Verify Test', after several occurrences contact technical support

A5 Sled home sensor #2 not found Run 'Library Verify Test', after

sev

eral occurrences contact

(Does not apply to 24Q and 48Q Ark T

ape Libraries)

technical support

A6 Elevator sensor not found Run 'Wellness Test', after several

currences contact technical

(Does not apply to 24Q and 48Q Ark T

ape Libraries)

support

MailSlot release mechanism defect

Media changer probably defective.

Sled motor #2 not connected or defect.

Sled motor #2 voltage too low. Sled home sensor #2 defect. Sled sensor #2 connecting cable

damaged

Media changer controller or distr

ibution boards defect.

Check top sled mechanism (

gears, sheet guide locking)

according stiffness in movement. Media changer probably

defective. Cabling incorrect.

Check top sled mechanism (

gears, sheet guide locking).

Media changer probably defective.

Media changer controller defect. Sled home sensor #2 defect

(me

chanics, electronics). Cabling incorrect. Media changer probably

defective. Media changer controller or

distribution boards defect. Elevator sensor defect

(me

chanics, electronics). Cabling incorrect. Elevator motor not connected or

def

ect. Elevator motor voltage too low. Check elevator mechanism

cording stiffness in movement.

94 TP-00347-01

Error Codes

Error

ode Description User Action Critical Component Status

B0 Media changer controller

response timeout. A command did not complete in the required amount of time.

B1 NAK received from media

cha

nger controller

B2 Media changer controller

communication failed

B3 Media changer controller urgent

op due to a released magazine

B4 Cartridge did not transport

ompletely

c Gripper could not pick cartridge

nd CP sensor not present

After pushing the cart CP sensor still pr

esent

Reset the unit and retry

peration. After several

o occurrences contact technical support

Reset the unit and retry operation. After several occurrences contact technical support

Reset the unit and retry o

peration. After several occurrences contact technical support

Check if magazine are completely inserted and retry operation. After several occurrences contact technical support

Media changer probably

ective.

def No communication from library

contr

oller to media changer

controller. Media changer hardware not

rking (cables, distribution boards, media changer controller).

Download media changer

ware fails.

firm Media changer probably

ective.

def Communication from library

contr

oller to media changer

controller disturbed. Media changer hardware not

rking (cables, distribution boards, media changer controller).

Download media changer

ware fails.

firm Media changer probably

ective.

def No communication from library

contr

oller to media changer

controller. Media changer hardware not

rking (cables, distribution boards, media changer controller).

Download media changer

ware fails.

firm Magazines released Magazine present sensor defect.

CP sensor defective.

Cartridge sticks in slot/drive

TP-00347-01 95

Chapter 6: Troubleshooting

Error

ode Description User Action Critical Component Status

B5 Media changer controller doesn't

respond on command

Reset the unit and retry operation. After several occurrences contact technical support

C0 Network initialization failed Check network cable and

etwork configuration. If the error recurs, contact technical support

C1 Telnet Interface initialization

failed

Check network cable and n

etwork configuration. If the error recurs, contact technical support

C2 Web server initialization failed Check network cable and

etwork configuration. If the error recurs, contact technical support

C6 Ping command did not reached

rget

Check network cable and network configuration. If the error recurs, contact technical support

C7 Cannot Upgrade from USB Retry of firmware upgrade, if not

succ

essful contact technical

support

C8 Cannot Upgrade from FTP Retry of firmware upgrade, if not

succ

essful contact technical

support

C9 Cannot Upgrade Media changer

om Flash

Retry of firmware upgrade, if not successful contact technical support

D0 ROM error. Retry of firmware upgrade, if not

succ

essful contact technical

ROM checksum incorrect Probably a hardware problem,

support

D1 RAM error. Retry operation; after several

currences contact technical

Power on Self Test ( POST ) has failed

support

Media changer probably

ective.

def No communication from library

contr

oller to media changer

controller. Media changer hardware not

rking (cables, distribution boards, media changer controller).

Download media changer

ware fails.

firm Library controller probably

ective.

def Probably a hardware problem,

che

ck library controller

Library controller probably

ective.

def Probably a hardware problem,

che

ck library controller

Library controller probably

ective.

def Probably a hardware problem,

che

ck library controller

Library controller probably

ective.

def Probably a hardware problem,

che

ck library controller

Library controller probably defective.

Probably a hardware problem, che

ck library controller

Library controller probably defective.

Probably a hardware problem, che

ck library controller

Library controller probably defective.

Probably a hardware problem, che

ck library controller

Library controller probably defective.

che

ck library controller

Library controller probably defective.

RAM defect, check library controller

96 TP-00347-01

Error Codes

Error C

ode Description User Action Critical Component Status

D2 NVRAM error. Retry operation; after several

occurrences contact technical

R/W operation to NVRAM has

support

failed

D3 CTC Error. Retry operation; after several

currences contact technical

Timer unit has failed during POST

support

D4 UART Error. Retry operation; after several

Frame overrun or Parity Error on

rial Interface.

currences contact technical

support

D5 Display Error Retry operation; after several

Communication to display failed

currences contact technical

Library controller probably defective.

Probably a hardware problem, che

ck library controller

Library controller probably defective.

Probably a hardware problem, check library controller

Check library and media changer controller

Check library controller and OCP

support

D6 Memory Error, Stack and heap

erflow.

Retry operation; after several occurrences contact technical

Library controller probably defective.

support

D7 Fatal system error Retry operation; after several

currences contact technical

support

Library controller probably defective.

Probably a hardware problem, che

ck library controller

D8 Data base error Retry operation. Library controller probably

def

ective.

After several occurrences contact te

chnical support

D9 No SCSI IC detected Retry operation; after several

currences contact technical

support

DA In library Verify Test the barcode

eader has read different barcode

data for the same cartridge label

Check barcode label on scratch cartridge and run library Verify Test again. If the error recurs,

Probably a hardware problem, check library controller

SCSI controller probably defective.

Check SCSI controller and library contr

oller

contact technical support

DB Warning event! Retry operation; after several

currences contact technical

Failure in I²C bus communication.

support

See section below Check library controller and

con

nections to OCP and

backplane.

DC I²C Bus Failure Check OCP.

Check backplane. Check drive sleds.

DD Warning event!

See section below

DE Warning event!

See section below

TP-00347-01 97

Chapter 6: Troubleshooting

Error

ode Description User Action Critical Component Status

DF Warning event!

See section below

E0 Incompatible magazine detected Check type of lowest left

Magazine type not supported.

magazine

E2 Unsupported hardware (library

tender) detected - library

firmware upgrade required

Library Extender was installed without upgrading the library firmware. Upgrade library code to revision which supports this feature

EB Power supply health check failed

o a power supply failure.

due t

Contact technical support Power supply probably defective.

Please contact service.

F0 Drive Over temperature

ondition

The sub code indicates which

e is affected

driv

Check ambient temperature conditions and check all fans, after several occurrences contact technical support

Drive probably defective.

Example: Sub code 01: drive #1

F1 Drive Communication Error,

ibrary controller has lost

communication to drive The sub code indicates which

driv

e is affected

Retry operation; if not successful contact technical support

Communication cable between drive and drive sled controller defective.

Drive sled controller defective.

Example: Check cabling drive sled

ontroller- backplane

Sub code 01: drive #1 Check cabling backplane library

contr

oller

Drive defect / check drive

F2 Drive sled not present Retry operation; if not successful

conta

The sub code indicates which dr

ive sled is affected

ct technical support

Drive probably defective. Check if drive sled is completely

inserted

Example: Drive sled controller defect. Sub code 01: drive sled #1 Drive defective.

F3 Drive Hardware Error Cycle Power; after several

The sub code indicates which driv

e is affected

currences contact technical

support

Drive probably defective.

Example: Sub code 01: drive #1

F4 Drive Load Timeout Retry operation; if not successful

conta

Drive has run in a timeout while l

oading a tape

ct technical support

The sub code indicates which driv

e is affected

Drive probably defective. Drive leader bent.

Drive initialize repeatedly.

Drive defect (no function).

98 TP-00347-01

Error Codes

Error C

ode Description User Action Critical Component Status

F5 Drive Unload Timeout Retry operation; if not successful

Drive has run in a timeout while unloading a tape

The sub code indicates which driv

e is affected

F8 Invalid drive command Retry operation; if not successful

F9 Invalid drive parameter Retry operation; if not successful

FA SDCI microcode error Retry operation; if not successful

FB Drive logged out Retry operation; if not successful

FC Internal SCSI command failed

with check

FD Internal SCSI command timeout Retry operation; if not successful

condition

contact technical support

conta

ct technical support

conta

ct technical support

conta

ct technical support

conta

ct technical support

Retry operation; if not successful contact technical support

conta

ct technical support

Drive probably defective. Drive leader bent.

Drive initialize repeatedly.

Drive defect (no function). Drive probably defective.

Drive probably defective.

Sub Error Codes Related to Media Changer

Code Description

01 Mechanical initialization failure 02 Connection to slave media changer failed 03 Error motor initialization 04 Error during gripper close 05 Error slider home positioning 06 Error elevator home movement 07 Error during sled movement to rotation position 08 Error during rotation initialization, get 09 Error elevator initialization

0A Error during rotation to far position

0B Error first sled initialization, move to sensor failed 0C Error during sled movement to rotation position 0D Error during rotation to drive position

0E Error slider initialization, get range failed

0F Error during slider forward movement

10 Error gripper initialization

11 Error during slider home movement

12 Error during rotation to FAR position

, get range failed

range failed

TP-00347-01 99

Code Description

13 Error sled initialization, move to sensor failed

14 Error during sled move - check shipping lock

20 Error Inventory scan

21 Error during gripper close

22 Error slider home movement

23 Error during move gripper to scan pos

24 Error reading barcode label

25 Error during move sled to scan position

26 Error during move elevator to scan position

27 Error during sled preposition movement

29 Error during closing gripper 2A Error slider preposition movement

2B Error during opening gripper 2C Error during sled movement up to sensor 2D Error slider preposition backwards movement

30 Error slot preposition

31 Error during sled movement in <FLMoveRotation> function

32 Command sending to media changer failed

33 Error during elevator movement in <FLMoveRotation> function

34 Error during rotation in <FLMoveRotation> function

35 Error during elevator movement in <FLMoveSled> function

36 Error during sled movement in <FLMoveSled> function

37 Error during sled positioning to sensor in <

FLMoveSled> function

38 Error during sled positioning to mailslot in <FLMoveSled>

nction

39 Error during sled positioning without sensor 3A Error during elevator movement without sensor

3B Error slot position sensor not found

40 Movement to/from slot failed

41 Error during first slider movement

42 Error during first gripper movement

43 Error during second slider movement

44 Error during second gripper movement, get range failed

45 Error during third slider movement, move home failed

46 Error during set hold current to avoid torsion

50 Preposition to drive failed

51 Elevator movement to home sensor failed

52 Sled movement to home sensor failed

53 Error during sled movement to drive position

54 Error during rotation to drive position

55 Error during elevator movement in drive position

56 Error during sled movement to rotation position

Chapter 6: Troubleshooting

100 TP-00347-01

EditShare 24Q, 48Q Setup And User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Disclaimer

Warnings and Cautions

Warranty

Contents

Chapter 1: Introduction

General Information

Hardware Configuration

Supported Tape Drives

Controls and Indicators

Front Panel

Rear Panel

Power Supplies

24Q Library

48Q Library

Tape Drive Back Panels

IBM LTO-5/6/7/8 HH SAS

FC Half-Height Drive

Library Controller

Additional Documentation

Technical Support

Chapter 2: Installation

Preparation

Location Requirements

Serial Attached SCSI (SAS) Requirements

Fibre Channel Requirements

Unpacking

Unpacking the Library

Identifying Product Components

Removing the Shipping Lock

Installing the Library

Tools Required

Rack-Mounting the Library

Installing Tape Drives

Tools Required

Installation Procedure

Installing the Library Controller

Tools Required

Power Supply Installation

Installation Procedure

Tools Required

Installation Procedure

Cable Connections

Power Cord Connections

Connecting Fibre Channel Cables

Connecting SAS Cables

Connecting an Ethernet Cable

Connecting a USB device

Chapter 3: Cartridges and Magazines

Use and Care of Tape Cartridges

Supported Cartridge Types

Labeling Tape Cartridges

Write Protecting Tape Cartridges

Read/Write Compatibility

Magazines

Slot Usage

Chapter 4: Operation

Powering the Library Up or Down

Operator Control Panel (OCP)

Operating Modes

OCP Rules

Power-Up Display

LEDs

Input Modes

Selectable Predefined Values

Toggle Values

Numerical Values

Power-Down

Menu Flow Charts (OCP)

Main Menu

Information Menu

Commands Menu

Configuration Menu

Service Menu

Remote Management Unit (RMU)

Overview

Operation Modes