EDISecure DCP360i Startup Manual
Startup Guide
Setup and Basic Usage of the Printer
Direct Dye Sublimation Printer
Model
DCP360i
Read Me First Changing of Ink Ribbon
Notes for Safe Operation
Before Use
See pages 5 to 8
Setup
Setting Up the Printer
See pages 10 to 17
Installation of Software
Connecting to the Host Computer
Installation of DCP360i software
Checking Connection with the Host Computer
See pages 18 to 19
How to Read the Instruction Manual
Setting / Replacement of Card
Maintenance
Troubleshooting
(Electronic Manual)
See pages 12 to 13
See pages 14 to 16
See pages 21 to 24
See page 20
Thank for purchasing this product.
Please read this manual carefully before use to ensure correct operation.
It is particularly important to read the Notes for safe operation. After reading, retain this
manual carefully for future reference.
The product number is important for quality control. Upon purchase, check the back of
the unit to make sure that the product number is correctly displayed.
Notes about this manual
(1)This manual may not be reprinted in any way without permission.
(2)The contents of this manual, as well as the specifications and design of this product,
may change without notice.
(3)The illustrations used in this manual may differ slightly from the actual product.
See pages 25 to 28
KAT- T189-007
Declaration of Conformity
Model Number: DCP360iyyyyy(y=A-Z,0-9 or blank)
Product name: Card Printer
We herewith declare that the above mentioned product complies with the following council
directives and harmonized standards.
Council Directives: 1999/5/EC relating to radio equipment and telecommunications terminal
equipment.
89/336/EEC relating to electromagnetic compatibility.
73/23/EEC relating to electrical equipment designed for use within
certain voltage limits.
Harmonized Standards: EN55022:1998+A1:2000 +A2:2003 Class B
EN55024:1998+A1:2001+A2:2003
EN61000-3-2:2000
EN61000-3-3:1995+A1:2001
EN60950-1:2001
EN50371:2002
EN300 330-2:V1.1.1
EN301 489-03:V1.4.1
Manufacture:
Victor Company of Japan, Limited
2969-2, Ishikawa-cho, Hachioji-shi, Tokyo, 192-8620, Japan
Importer and distributer:
Digital Identifications Solutions Group of Companies.
Teckstraße 52, D-73734 Esslingen, Germany
Tel : (711)341 689 -0 , Fax: (711) 341 689-550
Year to begin affixing CE Marking: 2005
Hachioji-shi, June , 2006
Place, Date Toru Shimizu General Manager-Quality Control
2
Victor Company of Japan, Limited
For USA only
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursu-
ant to part 15 the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is con-
nected.
– Consult the dealer or an experienced radio/TV technician for help.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
For Canada only
Operation is subject to the following two conditions:
(1)this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
For EU only
Machine Noise
Sound power level: less than 70 dB (A) according to DIN45635 part 19 (EN27779).
The measurements are to be made according to DIN 45635 part 2019 or EN27779, respectively.
3
Contents
Notes for safe operation................................ 5
Before use..................................................... 7
Printer Characteristics ...........................................7
Checking Accessories ...........................................7
Content of Attached CD-ROM............................... 7
Protection of Color Printing Part ............................ 7
Handling the Ink Ribbon and Card ........................ 7
Cautions for Handling ........................................ 7
Storage Method ................................................. 7
Storage and Handling of Card After Printing...... 8
Purchase of Ink Ribbon and Card......................8
Escape Clause ...................................................... 8
Part Names .................................................. 9
(Front / Right).....................................................9
(Rear / Left)........................................................9
(When Printer Door is Open) ............................. 9
Setup........................................................... 10
Location for Installation....................................... 10
Setting Up the Printer .........................................10
Connecting the Laminator................................10
Connecting the Power Cord............................. 1 1
Mounting the Card Stacker .............................. 1 1
Ejection of Card ............................................... 11
Setting the Ink Ribbon...................................... 12
Adjusting Card Thickness ................................14
Setting the Card ............................................... 14
When Using a Magnetic Card .......................... 16
When Using a Contact-type IC Card................ 16
Supply of Card .................................................16
Connecting the USB Cable.................................. 17
Connecting Multiple Printers................................ 17
Checking Connection with the Host Computer
............................................................... 19
How to read the Instruction Manual (Electronic
Manual).................................................. 20
Content of the Instruction Manual (electronic
manual)................................................................ 20
Maintenance................................................ 21
Cleaning the Cleaning Roller...............................21
Cleaning the Thermal Head................................. 22
Cleaning the Fan Filter ........................................22
Cleaning the Card Transport Roller..................... 23
Cleaning the Magnetic Head ...............................24
After Maintenance ............................................... 24
Troubleshooting (Simplified Version)........... 25
Action for Error Code List ....................................25
Removing Jammed Card.....................................26
Feed Jam ......................................................... 26
When there are frequent feed jams ................. 26
Jam inside the printer....................................... 26
A. When card is at the right (near inverter) ...... 27
B. When card is at the left (near printing unit).. 28
C. When card can barely be seen from
the encoding unit.............................................. 28
Jam Inside Laminator....................................... 28
Procedures for Changing Thermal Head ....... 29
Checking After Changing Thermal Head ............. 32
Consumable/Optional Items/Factory defalt . 33
Memo .................................................... 34~35
Installation of Software................................ 18
Connecting to the Host Computer .......................18
Software Licensing Agreement ........................ 18
About software ................................................. 18
Operation Environment .................................... 18
Installation of DCP360i Software.........................18
4
Softwar use permission contract
Notes for safe operation
Before you use
Read these notes on safety thoroughly before operating your printer in order to use the unit properly. To use the
software, you will need to accept terms in the Software Licensing Agreement. Please read through the “Software
Licensing Agreement” at the end of this book before use. Once you start using the unit, this manual should be put
aside the unit, or at a convenient place where you can look up the manual any time as you need.
WARNING CAUTION
If you ignore the warning with this mark, and handle
the unit in a wrong way, death or serious injuries may
occur.
WARNING
If the abnormal phenomena as listed below are seen,
immediately stop operating the unit. Continuing
operation may cause a fire or electric shock.
• Smoke or odd smell comes out from the machine.
• Water or metal went into the machine.
• The unit fell to the floor, or the cabinet was broken.
• The power cable is damaged (exposed lead, broken cable,
etc.)
If you see these phenomena, turn off the power, pull out the
power plug, and contact your dealer as soon as possible. Do
not try to repair it by yourself. It is dangerous.
Do not remove the screws, or disassemble or alter
the machine.
• High-voltage components are contained in the unit.
Touching these areas may result in an electric shock.
• Ask your dealer if you want your printer inspected or
repaired.
• Do not remove the external covers of the machine. You may
get an electric shock.
Do not work on the power cable, or give excessive
force on it. Do not put heavy objects such as furniture
on the cable.
• The cable may be damaged, causing a fire or electric shock.
• When you find a defect on the power cable, such as
exposed lead, stop using the unit, and consult your dealer.
Do not use the machine with the power plug inserted
incompletely.
• The machine generates heat due to incomplete contact,
causing a fire or electric shock.
• Do not put many cords on a single plug socket. The power
cords also heats up.
Do not use the machine with dusts piled on the
power plug. Do not put a metallic material adjacent to
the power plug.
• Dusts and metal are conductive, causing a fire or electric
shock.
• Pull out the power plug from the outlet every six months, and
clean the dusts piled on the legs and body of the plug.
If you ignore the caution with this mark, and handle
the unit in a wrong way, injuries or damages to
properties may occur.
Do not use a line voltage other than instructed.
• Using a line voltage or power supply which is not specified
may cause a fire or electric shock.
Do not put foreign materials from the openings of the
machine (e.g., vents, card slots, cassette inlet, etc.)
• Metals, flammable things, and other foreign materials may
cause a fire or electric shock if entering into the machine.
• If these things went into the machine, immediately turn off
the power, pull out the power plug, and ask your dealer to
repair. Do not try to repair it by yourself. It is dangerous.
Do not put a container with liquid in it, or small metal
ornaments and the like on the machine.
• The liquid or metal entering into the machine acts as a
conductor, causing a fire or electric shock.
• If liquid or metal went into the machine, immediately turn off
the power, pull out the power plug, and ask your dealer to
repair. Do not try to repair it by yourself. It is dangerous.
Do not place the machine on a rickety table or
slanting places.
• The machine may fall out of the table or fall over, which may
damage the machine or injure you.
• If the machine is damaged by falling or turnover,
immediately turn off the power, pull out the power plug, and
ask your dealer to repair. Do not try to repair it by yourself. It
is dangerous.
Do not wet the machine with water.
• Using the machine at a place where water splashes on the
machine, or wetting the machine with water (applying,
throwing, or spilling water over the machine) may cause a
fire or electric shock.
• If water entered into the machine, immediately turn off the
power, pull out the power plug, and ask your dealer to repair.
Do not try to repair it by yourself. It is dangerous.
Do not touch the machine with wet hands.
• Touching the machine with wet hands may cause an electric
shock.
Do not touch the power plug during electrical storms.
• Lightning may cause an electric shock.
5
Notes for safe operation (continued)
Ground the machine with the attached electric cord
when connecting it to the utility outlet.
• Using a cord other than the one supplied for grounding may
cause an electric shock when the machine fails.
Do not put your head or yourself into the packaging
bag.
• Do not play with the packaging bag. You may suffocate
yourself.
• Give close attention to small children who may want to play
with the packaging bag.
CAUTION
Pull out the power plug before cleaning the machine.
• This is for preventing electric shocks.
Pull out the power plug when you won’t use the
machine for a prolonged period of time to assure
safety.
• Remove the power plug from the outlet for safety when you
won’t use the machine for a long time.
Do not move the machine with the power cable and
other electric cables connected.
• The cables may be damaged while being moved, which may
cause a fire or electric shock.
• You may stumble over the cable and get injured.
Do not move the machine with objects placed on it.
• They may fall on you and hurt you.
Do not put heavy objects on the machine.
• They may fall on you and hurt you.
Do not block the vents.
• Heat generated inside the machine cannot escape, which
may cause a fire.
Inspection
• Ask you dealer or a qualified person to inspect the machine,
typically once every two to three years. Operating the
machine with dusts piling on the components for a prolonged
period of time may cause a fire or a malfunction of the
machine. It will be particularly effective to inspect the
machine before wet rainy season. Consult your dealer on
the costs of inspection.
Do not use the machine while it has a fault.
• Do not use the machine while it has a fault, as this may
cause a fire or electric shock.
• Immediately turn off the power, pull out the power plug, and
ask your dealer to repair. Do not try to repair it by yourself. It
is dangerous.
Do not put the machine at a place where it becomes
excessively hot.
• The surface and internal components may deteriorate. Also
there is a danger of a fire. Special care should be taken for
exposure to direct sunlight or a heater adjacent to the
machine.
Hold the body of the power plug when pulling it out.
• Do not pull out the plug by holding the cable. The cable may
be broken or damaged which may in turn cause a fire or
electric shock.
Do not touch the power plug with a wet hand
• You may get an electric shock.
Do not lay the power cable near the heating
equipment.
• The covering of the cable will melt due to heat from such
equipment, which may cause a fire or electric shock.
Be careful of jamming your hand or fingers in the
card cassette or printer door.
• Replace the ink ribbon or remove jammed cards with care
not to jam your hand or fingers in the mechanism, which
may cause an injury.
Do not use a power cable other than the specified
cable for connection.
• If you use an unspecified power cable for connection or
extension, heat may accumulate in the cable, causing a fire.
Do not put the machine at a place where it will be
wet with steam (e.g., from a humidifier), or at a
excessively humid or dusty place.
• The oil, water and dusts act as conductors, which may
cause a fire or electric shock.
6
Before use
Printer Characteristics
This card printer prints high quality full-color images
equivalent to photographs using dye sublimation printing
on standard-size (ISO7810 compliant) PVC cards.
Printing can be done on both sides of the card.
Able to print maximum of 180 cards per hour. (For
Standard mode and single-sided printing)
Able to add on laminating function by connecting to
the optional Laminator unit (ILU).
Checking Accessories
Check the accessories that come with this printer when
unpacking.
Startup Guide (this book) x 1
*Besides this book, Instruction Manual (electronic
instruction manual) is available on the attached CDROM.
Attached CD-ROM......................................... x 1
Power Cord:
AC 120V type (For North America)(250cm)x 1
AC 200V type (For Europe)(250cm)...........x 1
*The supplied power cord, instruction manual and
attached CD-ROM vary depending on the shipment
destination and product model.
Cleaning Card (for card transport roller) · · · · x 1
Card Stacker · · · · · · · · · · · · · · · · · · · · · · · · · x 1
Ink Ribbon Cassette · · · · · · · · · · · · · · · · · · · x 1
Card Cassette · · · · · · · · · · · · · · · · · · · · · · · · x 1
Cleaning Unit · · · · · · · · · · · · · · · · · · · · · · · · · x 1
Protection Card · · · · · · · · · · · · · · · · · · · · · · · x 1
USB Cable(200cm) · · · · · · · · · · · · · · · · · · · · x 1
Content of Attached CD-ROM
Instruction Manual (Electronic)
DCP360i Printer Driver
DCP360i Status Monitor(Printer Monitoring/Setup Tool)
DCP360i Printer Driver Instruction Manual
DCP360i Status Monitor Software Instruction Manual
Handling the Ink Ribbon and Card
Cautions for Handling
Pay attention to the following when handling the ink ribbon
and card.
• Use of distorted or damaged card will result in card
transport error.
• Touching the ink ribbon or printed surface of the card
directly with your hand will result in uneven print density.
• Attachment of foreign objects to the printed surface may
result in missing prints.
Change or replenish your ink ribbon and card in a clean
environment.
• Electrostatic discharge on the ink ribbon and card may
result in errors. Refrain from activities that will generate
static electricity, such as rubbing the cards.
• When replacing or replenishing old ink ribbons or cards
with a new one that is stored under a low temperature,
leave it for more than one hour in the ambient temperature
where the printer is used. Using it directly will result in
condensation, causing printing error and breakdown.
Storage Method
The storage conditions of ink ribbon and card can greatly
influence the print quality. Choose the following type of
places for storage.
Storage environment
Temperature: 5 °C to 25 °C
Relative humidity: 40 % to 60 %
Storage Place
Avoid storing at the following places as it may result in
ink ribbon and card degradation.
• Locations with direct sunlight
• Locations with high temperature and humidity
• Locations near organic solvent and diazo copying machine
Storage period
Ink ribbons should be used within a half year of
purchase. For cards, please consult the dealer from
which they are purchased.
Protection of Color Part
Be sure to carry out protective layer (OP) printing or
laminating in order to protect the print part that performs
color (YMC ink) printing.
7
Before use (continued)
Storage and Handling of Card After Printing
Avoid storing at locations with direct sunlight, high
temperature and humidity.
Contact with the following chemicals and stationery may
also result in discoloration or fading of the card.
• Organic solvents such as alcohol, film cleaner and diazo
copier.
• Soft PVC file, document case, pass holder, eraser, etc.
• Hairdressing products, cosmetics, etc.
Purchase of Ink Ribbon and Card
Consult your dealer for any queries regarding the ink
ribbon and card.
Make sure to use parts as specified below.
Ink Ribbon
Use only specific ink ribbons.
Refer to the page 33 on “Optional Items” in this manual
for the product names.
CAUTION
problems occurred as a result of using ink ribbons other
than the types specified.
We do not bear any responsibility for
Escape Clause
We do not provide compensation for any malfunction
during card printing caused by breakdown of the
machine, ink ribbon defects or card characteristics.
In addition, we also do not provide compensation for
insufficient print quality, which are not agreed in
advance. Please evaluate carefully beforehand.
Card Material
Some card material may not be suitable for printing.
Using a contact-type IC card other t han those specified
by the dealer, may cause damage to the thermal head.
For details on the specifications about card material
or others, consult the dealer in advance
Version upgrade
The following defects may occur as a result of the ver
sion upgrade for the firmware of the printer, the printer
driver and the DCP360i status monitor
• The operation of the printer or application software be-
comes unstable.
• Defects in print result occurs.
Card Specifications
ISO/IEC 7810 type ID1 (dimensions) :
equivalent product
ISO/IEC 7811-2 (Magnetic stripe) :
equivalent product
ISO/IEC 7816 (IC card) : equivalent product
CAUTION
may not be suitable for printing.
The use of contact IC cards other than the type specified
may result in breakdown of the thermal head.
Consult your dealer beforehand on the material and other
specifications of card to be used.
Depending on the material, some cards
• Print color or shade differs.
• The performance of reproducing fine letters, changes.
• Others
Be sure to retain a copy of the current version when
performing version upgrade. Reinstall the previous ver
sion immediately if these problems occur. We are not
liable for any damage such as defective cards or inter
ruptions during printing as a result of the version up
grade.
8
Part Names
(Front / Right)
(Rear / Left)
Control Panel
Card Cassette (Accessory)
Printer Door
NG Card Outlet
Power Switch
Head Exchange Door
USB Cable Connection Terminal
Power Input Terminal
(When Printer Door is Open)
Card Stacker (Accessory)
Filter Cover
Laminator Connection Terminal
Ink Ribbon Cassette (Accessory)
Cleaning Unit (Accessory)
9
Setup
Location for Installation
The performance of card printers is greatly influenced by
the environment of the installation location.
Do not install at the following locations.
• Dusty Location
The cleanliness level of location where the printer
is used should be compliant with ISO14611-1 Class
8. Different from the common type of paper printers,
dusty locations will result in uneven print density
and breakdown of the dusty thermal head. Switch
off the printer’s power when no card is being printed.
Fine dust will be collected inside the printer after
leaving the power on for a long time, resulting in
uneven or dirty print.
• Locations with strong vibrations and shock
• Locations exposed to direct sunlight
• Locations where there is possibility of foreign objects
such as metal pieces entering the printer
• Locations against the wall with poor ventilation
• Unstable and inclined locations
• Locations which easily give rise to static electricity
such as carpeted rooms
• Locations which easily give rise to condensation
inside the printer such as places near the cooler,
humidifier or stove
Setting Up the Printer
Connecting the Laminator
An optional laminator is available for this printer. A special
connection cable is required to connect this unit. Consult
your dealer for more details.
WARNING
Install and uninstall the laminator only after
switching off the power of the printer as well
as other devices that are connected to it and
Electric
shock
pulling out the plug from the power outlet.
Failure to do so may result in danger of
electric shock!
Use the dedicated unit and cable when
installing the laminator. Failure to do so may
result in breakdown or electric shock and fire.
1. Set up the unit coupler plate which comes with the
laminator (optional).
Temperature and humidity of room where printer is
installed should be as follows.
Temperature : 15 °C to 30°C
Humidity : 35 % to 70 %
CAUTION
Using the printer in an environment
beyond the above range may cause printing problems due
to decrease in print density at low temperature and distorted
card and creased ribbon at high temperature.
There are ventilation holes for cooling at the back of the
printer. Place back more than 10 cm away from the
surrounding wall. Additionally, ensure that there is at least
an allowance of 10 cm between the right end of the printer
and the wall so that cards can be discharged from the NG
Card Outlet. Do not place any object above the printer.
2. Insert the printer and laminator into the hole.
Printer
Laminator
(ILU)
Front
CAUTION
If the mounting is uneven, the card will
not be transported smoothly. Be sure that the units fit in
properly. Always install the unit at a horizontal and hard
surface.
(DCP360i)
10
Setup (continued)
3. Connecting a cable (optional) between units
Insert the cable into the “LAMINATOR” external connection
terminal at the printer and the “PRINTER” external
connection terminal at the laminator, followed by fastening
the cable with the screws provided.
LAMINATOR
PRINTER
Printer
(DCP360i)
Laminator
(ILU)
CAUTION
Always use a dedicated power supply
with earth terminal for the power outlet.
Use AVR (Automatic Voltage Regulator) when there is
possibility of voltage variation. Use of an uninterruptible
power source instead of AVR is recommended when there
is possibility of momentary power interruption.
Mounting the Card Stacker
Pull the tab of the Card stacker at the stacker mount of
the printer.
Card Outlet
Card Stacker
(Accessory)
Connecting the Power Cord
1. Check the plug.
• For AC 120V type • For AC220-240V type
(North America) (Europe)
* The detached power cords vary according to model
and country of purchase.
2. Insert the power cord into the power input terminal
at the back of the printer, followed by plugging the
other end to the power outlet..
Printer
(DCP360i)
Card Stacker mount
When connecting the laminator, pull the tab of the card
stacker at the stacker mount of the laminator card.
Laminator
(ILU)
The card stacker can hold about 100 cards that are
0.76mm in thickness.
Ejection of Card
A properly printed card will be ejected to the card stacker.
If cards remain inside the printer when the power is on or
the printer is being initialized, or if some abnormal situation
occurs with magnetic cards or IC cards, those cards will
be ejected from yhe N.G. Card Outlet on the right side of
the printer.
Printer
(DCP360i)
Connect the power cord to the power outlet in the same
way when connecting the laminator.
11
Setup (continued)
Setting the Ink Ribbon
CAUTION
Do not touch the inked surface with your
hands.
1. Place your fingers on top of the printer door and open
towards you.
Open slowly while supporting with your hands.
Knob
Remove ribbon sags
Remove ink ribbon cassette
CAUTION
Do not install the ink ribbon on top of
the printer door. Do not rest your elbow or place heavy
objects on top. Doing so may damage the printer door.
2. Remove the ink ribbon cassette
Hold the release lever with fingers, and 2 lift the lever
(1)
to unlock.
* Exchanging ink ribbons:
Upon ensuring that the ink ribbon is pulled out by about 3
cm, turn the knob on the ink ribbon cassette in the direction
indicated by the arrow to tighten the ribbon sag.
Remove the ink ribbon cassette while supporting it with
both hands.
Stand the ink ribbon cassette on a flat and firm surface.
Remove any used ink ribbon.
CAUTION
When the ink ribbon is installed, be
careful not to drop it into the inner section when pulling out
the cassette.
CAUTION
When removing the cassette for
cleaning, always stand it as shown in the photo below.
Allowing the inked surface to touch the ground will make
the ink ribbon dirty and cause malfunction.
Shaft
Shaft
Bobbin holder
(Taking up)
Bobbin holder
(Unused)
12
2
1
Release Lever
Unlock
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