Edimax AI-2003W, AI-2004W User Manual

[FAQ] How to resolve a failure to set up AI-2003W/ AI-2004W with a

different EdiGreen Plus account

Updated: Jul. 27.2020
Document type: Product Configuration

Introduction

This FAQ is applied to the below Edimax AirBox products.

 AI-2003W
 AI-2004W

The instructions below will guide you on how to resolve a failure to set up AI-2003W/ AI-2004W with a
different EdiGreen Plus account.

Conditions

An AirBox is only allowed to link to one account at a time. It is necessary to unbind with the device using
the original account used to bind with the device in the first place before you are going to add the device
with another account. If you wish to add the AirBox device with another account, not doing the process
of deleting the device from the app first but only resetting the device will cause a failure to set up the
device as the pictures shown below.

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Steps to fix this issue

Please follow the steps as the pictures and instructions shown below:

Step1. Log in the app with the original account used to bind with the AI-2003W/ AI-2004W device in the

first place.

Step2. Go to the Device Management page.

Step3. Swipe the name of the AI-2003W/ AI-2004W device you wish to delete to the left.

Step4. The app will pop up a window to confirm with you to delete the AI-2003W/ AI-2004W device.

Then, tap Yes.

Step5. Log in the EdiGreen Plus app with a new account and now you can set up the AI-2003W/

AI-2004W device normally. The app will show Setup successful message as shown below if the

entire setup process is complete. To learn how to set up your AI-2003W/ AI-2004W device,
please check out the AI-2003W/ AI-2004W product manual.

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