Edgewater Networks EdgeMarc 6400LF2, EdgeProtect 6400LF2, EdgeView 6400LF2, EdgeMarc 6400LF, EdgeProtect 6400LF Hardware Installation Manual

EdgeMarc 6400LF2
EdgeView 6400LF2
EdgeProtect 6400LF2

Hardware Installation Guide

Version 1.0

6400LF2 Hardware Installation Guide

2

100-4500-001

© 2008 Edgewater Networks, Inc.

Edgewater Confidential, All Rights Reserved.

This document is protected by copyright and distributed under licenses restricting its use, copying,
distribution, and decompilation. No part of this document may be reproduced in any form by any means
without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without
warranty of any kind, either express or implied, including any kind of implied or express warranty of non­infringement of the implied warranties of merchantability or fitness for a particular purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other
trademarks appearing in this manual are owned by their respective companies.

Export Notice

This product, software and related technology is subject to U.S. export control and may be subject to export
or import regulations in other countries. Purchaser must strictly comply with all such laws and regulations. A
license to export or re-export may be required by the U.S. Department of Commerce.

Regulatory Compliance

FCC Part 15, UL, CE

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method
of connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by a user to this equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas”.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.”

WARRANTY AND REPAIR SERVICE CENTER:

Interwork Technologies
Bill Dunnion
[e-mail]
[phone]

This Class (A) digital apparatus complies with Canadian ICES-003.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.

Portions of this product include software sponsored by the Free Software Foundation and are covered by
the GNU GENERAL PUBLIC LICENSE.

See the VOS for EdgeMarc User Manual for more information regarding licenses.

Contents

i

Preface .......................................................................................................... 1

Typographic Conventions ................................................................... 1

Contact and Support Information ........................................................ 2

Overview ....................................................................................................... 3

EdgeMarc 6400LF2............................................................................. 3

Feature Summary..................................................................... 3

EdgeView 6400LF2............................................................................. 4

EdgeProtect 6400LF2 ......................................................................... 4

Front Panel.......................................................................................... 6

System Panel ...................................................................................... 7

Back Panel .......................................................................................... 8

Getting Started ............................................................................................. 9

Physical Installation............................................................................. 9

Bracket Kit Installation Procedures .......................................... 9

Install Chassis Handles .......................................................... 28

Power Supply Modules.............................................................................. 29

AC Power Supplies ................................................................ 29

DC Power Supplies ................................................................ 29

Power Supplies ...................................................................... 30

DC Power Supply Interface Requirements............................. 30

AC Power Supply Interface Requirements............................. 31

Connecting the Power and Cables........................................................... 33

Administration ................................................................................... 34

Configuring the 6400LF2 EdgeMarc and 6400LF2 EdgeProtect

............................................................................................... 34

Configuring the 6400LF2 EdgeView....................................... 35

Configuring the 6400LF2 using Serial Console Access ......... 36

Specifications............................................................................................. 38

Warranty Information................................................................................. 39

Hardware Warranty ........................................................................... 39

Certification ................................................................................................ 40

Safety ................................................................................................ 40

Emissions.......................................................................................... 40

Immunity............................................................................................ 40

1

Preface

Thank you for purchasing the 6400LF2 appliance.

This Installation Guide describes the 6400LF2 hardware and installation procedures. It is
intended for network installers, network operators, and security officers.

About this Guide

The following table briefly describes each chapter and appendix in this guide.

Typographic Conventions

Task steps are presented in numbered lists. User inputs are displayed in boldface type and can
represent either keyboard input or mouse selections in a browser window. Web GUI menus
and input areas are represented in italic type.

Note

Denoted with a pencil icon, notes emphasize useful information.

Caution

Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.

Warning

Chapter or Appendix

Description

Chapter 1, Overview

Summary of the functional features of the
6400LF2 EdgeMarc, EdgeView and
EdgeProtect appliances; describes front­panel LEDs and physical features of the back
panel

Chapter 2, Getting Started

Instructions for installing the 6400LF2 and
accessing the VOS for EdgeMarc and
EdgeProtect management software or
command line interface for EdgeView.

Appendix A, Specifications

List of technical specifications of the
6400LF2.

Appendix B, Warranty Information

Text of the hardware warranty for the
6400LF2.

Appendix C, Certification

Information about agency compliance.

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Denoted with a lightening bolt symbol, warnings indicate situations in which proper procedures
must be followed to avoid the risk of bodily injury.

Contact and Support Information

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051

http://www.edgewaternetworks.com

Phone: [phone]

General Email: [e-mail]
Sales Email: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center

Phone: [phone] ext. 2
Support Email: [e-mail]

3

1

Overview

EdgeMarc 6400LF2

The EdgeMarc 6400LF2 converged networking router is an intelligent, all-in-one networking
solution for enterprises and service providers. It reduces costs by simplifying the deployment,
management and security of converged voice, video and data networks. The EdgeMarc
6400LF2 provides the following important functions for converged networks:

• Security

A stateful packet inspection firewall is used in combination with a voice over IP (VoIP)
application layer gateway to provide comprehensive “media-aware” security.

• VoIP

The 6400LF2 resolves NAT/FW traversal problems for SIP, MGCP and H.323 traffic. It
allows a single public IP address to be used for multiple VoIP clients. VoIP survivability is
also provided so that local SIP PSTN gateways are available for inbound and outbound
calling during WAN link failures.

• Quality of Service

The 6400LF2 maximizes WAN link utilization while optimizing voice quality using
prioritization and shaping.

• Call Quality Monitoring

The 6400LF2 provides passive call quality monitoring statistics for each VoIP call to
enforce SLAs and resolve networking problems that negatively affect call quality.

• Future-proof Scalability

The 6400LF2 is a powerful, flexible platform that can be deployed initially as a low-cost
WAN access router and then licensed through software for more advanced VoIP features
and increased call performance. It is the ideal platform for service providers offering DIA,
hosted VoIP and managed security services or enterprises migrating to converged voice
and data networks.

Feature Summary

VoIP

• SIP, MGCP and H.323 application layer gateway that allows a single public IP address
to be used for multiple VoIP endpoints

• VoIP survivability for local call switching to PSTN gateways during WAN link failures
(SIP only)

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QoS

• Class based queuing/prioritization

• Diffserv marking and policing

• Traffic shaping

• VoIP call admission control prevents oversubscription of priority queue

Security

• Stateful packet inspection firewall

• VoIP aware firewall dynamically provisioning and closing of UDP ports used for VoIP

calls

• NAT/PAT server that hides enterprise LAN topology

Passive Call Quality Monitoring

• Per call statistics that include mean opinion score (average and minimum), jitter,
latency, and packet loss

• Alarms for poor MOS scores

• Active call count indicators

EdgeView 6400LF2

EdgeView is a sophisticated yet easy to use management tool designed to simplify the
management and monitoring of converged voice, video and data networks. It provides several
important features to service providers and enterprises using Edgewater’s EdgeMarc and
EdgeProtect Series products:

• Software image management and upgrade of Edgewater nodes

• Configuration backup and restore for Edgewater nodes

• Configuration of Edgewater nodes using an authenticated, central console

• Monitoring of VoIP call quality and related statistics

• Extensive trend analysis and reporting for items such as uptime, link utilization, call

quality, etc.

• Context sensitive, online troubleshooting tips linked to Edgewater’s real-time problem
resolution knowledgebase

• Monitoring of 3rd party devices using SNMP

• Color coded node and group status information for quick identification of service

affecting problems

• E-mail notification of MOS alerts and node down events

• Multiple user accounts with administrator defined access level privileges

EdgeProtect 6400LF2

The EdgeProtect 6400LF2 is designed to protect managed VoIP service providers and
enterprise customers from network-based attacks. It combines topology hiding, dynamic
session admission control and stateful packet inspection to secure critical voice, video and data
infrastructure components.

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In either service provider or enterprise environments, the EdgeProtect 6400LF2 is usually
installed at the edge of the operations center to secure critical voice, video, and data
infrastructure components such as VoIP softswitches, video gatekeepers, gateways, and
media servers.

• Resolves firewall traversal problems at the Network Operations Center for VoIP by
providing a VoIP application layer gateway (ALG) or voice and video aware firewall that
supports SIP, MGCP and H.323

• Resolves firewall traversal problems at customer offices for VoIP by providing NAT-
Traversal capability for SIP.

• Supports up to 1,000 concurrent VoIP calls or up to 85 Mbps of H.323 video traffic

• Protects the enterprise LAN using a stateful packet inspection (SPI) firewall for both

voice and data traffic

• Performs static IP routing

• Provides integrated test tools to facilitate problem isolation

• Performs TFTP relay for IP phone images

• Uses a simple web based GUI for configuration and management

• Supports logging to external syslog servers and interfaces to network management

systems using SNMP

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Front Panel

Figure 1: 6400LF2 Back Panel

Name

Description

A

Storage Area 1

Slimline drive bay

B

Storage Area 2

Two gigabyte ethernet ports

C

Storage Area 3

Six 1” Hard disk drive bay or optional floppy drive bay

D

System Control
Panel

See Figure 2: 6400LF2 System Panel for more details.

E

Serial and USB
ports

Unused

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System Panel

Figure 2: 6400LF2 System Panel

Description

Description

A

Power / Sleep LED

F

Power / Sleep Button

Toggles the system power on/off. This button
also functions as a Sleep Button if enabled by
an ACPI-compliant operating system

B

System Status LED

G

Reset Button

C

Hard Drive Activity LED

H

Recessed NMI Button (Tool Required)

Pressing the recessed button with a paper
clip or pin puts the server in a halt state for
diagnostic purposes and allows you to issue
a non-maskable interrupt. After issuing the
interrupt, a memory download can be
performed to determine the cause of the
problem.

NOTE: Should never be pressed without
the recommendation of support team of
Edgewater Networks, Inc.

D

NIC #1 Activity LED

I

System Identification Button

E

System Identification LED

The blue system identification LED is used to help identify a system for servicing. This is especially
useful when the system is installed when in a high-density rack or cabinet that is populated with
several similar systems. The system ID LED will blink when the System ID button on the control
panel is pressed or it can be illuminated remotely through server management software.

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Back Panel

Figure 3: 6400LF2 Back Panel

Description

Description

A

Low profile PCI add-in card slots

G

NIC2 Connector

B

Full height PCI add-in slots

H

Video port

C

Two power supply modules

I

Two USB ports

D

PS2 keyboard and mouse ports

J

Management port

E

RJ45 serial console port

K

Diagnostic Post Code LEDs

F

NIC1 Connector

9

2

Getting Started

Physical Installation

The 6400LF2 is designed for rack installation. Observe the following guidelines when installing
the system:

• Always verify that the 6400LF2 is disconnected from a power source prior to installation.

• Ensure that the installation site has adequate air circulation and meets the minimum

operating conditions for the system as specified in Specifications section of this document

Bracket Kit Installation Procedures

This bracket kit allows you to install 6400LF2 platform in most four-post rack and cabinet
systems.

Required Tools

Cross (Phillips*) screwdriver

Kit Contents

Chassis brackets—qty. 2

Rear brackets—qty. 2

L brackets—qty. 2

Fastener pack—qty. 1

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A

Screw, #10-32 x ½-inch—qty. 8

B

Screw, hex head—qty. 6

C

Screw, #10-32 x 7/8-inch—qty. 2

D

Handle spacers—qty. 2

E

Nut bar—qty. 4

F

Chassis disks—qty. 2

Figure 4: Fastener Pack Contents