Edgewater Networks EdgeMarc 4700 Series, EdgeMarc 4800 Hardware Installation Manual

EdgeMarc 4700

™

Series

Session Border Controller

Hardware Installation Guide

U.S. Headquarters:
Edgewater Networks, Inc.

5225 Hellyer Ave. #100
San Jose, California 95138

Phone: [phone]
Fax: [phone]

edgewaternetworks.com

© 2015, Edgewater Networks, Inc.
Edgewater Networks Confidential, All Rights Reserved.

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of
Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc.
Any other trademarks appearing in this manual are owned by their respective companies.

Copyright

This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and
decompilation. No part of this document may be reproduced in any form by any means without prior written authorization
of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied,
including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or
fitness for a particular purpose.

Software Export Controls

Purchaser acknowledges that these products are subject to the U.S. Export Administration Regulations (“EAR”) and that
Purchaser will comply with the EAR. Purchaser expressly acknowledges that it is not located in Cuba, Iran, North Korea,
Sudan or Syria. Purchaser will not export or re-export Edgewater Networks’ Product, directly or indirectly to: (i) any
countries that are subject to the EAR, (ii) any known end-user who will use the Product in the design, development or
production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets,
or unmanned air vehicle systems, or (iii) any end-user who has been prohibited from participating in U.S. export
transactions by any federal agency of the U.S. government. In addition, Purchaser is responsible for complying with any
local laws in Purchaser’s jurisdiction which may impact Purchaser’s right to import, export or use Edgewater Networks’
Products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.
See License and W arranty Information and refer to www.edgewaternetworks.com/support/licenses for more information

regarding licenses.

Warranty

Use this product in accordance with the instructions in Power Surge Protection and Grounding and refer to License and

Warranty Information at the end of this document.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can
or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in
new releases of this publication. Edgewater Networks may make improvements or changes in the product or products
described in this publication at any time, without prior notice.

Document Release Date

2/20/2015

Contents

About This Guide

Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contact and Support Information. . . . . . . . . . . . . . . . . . . . . . . 2

Product Overview

1

EdgeMarc 4700 Series Front Panel . . . . . . . . . . . . . . . . . . . . . . 3

EdgeMarc 4700 Series Back Panel . . . . . . . . . . . . . . . . . . . . . . 4

Ethernet Port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

EdgeMarc 4700 Series Side Panels . . . . . . . . . . . . . . . . . . . . . . 7

Serial Craft Console Port Cable . . . . . . . . . . . . . . . . . . . . . . . . 8

EdgeMarc 4700 Series SD Card Specifications . . . . . . . . . . . . . . 8

Physical Installation

2

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

EdgeMarc 4700 Series Appliance Shipping Contents. . . . . . . . . 11

Required Tools and Materials. . . . . . . . . . . . . . . . . . . . . . . . . 12

Power Surge Protection and Grounding. . . . . . . . . . . . . . . . . . 12

Grounding the EdgeMarc 4700 Series . . . . . . . . . . . . . . . . . 13

Installing the EdgeMarc 4700 Series on a Desktop, Shelf, or Tray 13

Installing the EdgeMarc 4700 Series on a Wall . . . . . . . . . . . . 13

Installing the EdgeMarc 4700 Series in a Rack. . . . . . . . . . . . . 15

Connecting the Power and Cables . . . . . . . . . . . . . . . . . . . . . 16

Powering On the EdgeMarc 4700 Series . . . . . . . . . . . . . . . 16

Configuring Basic Network Settings

3

Connecting to the EdgeMarc for the First Time . . . . . . . . . . . . 17

Deploying the EdgeMarc 4700 Series Session Border Controller. 19

Safety, Compliance, and Certifications

A

Specifications and Certifications . . . . . . . . . . . . . . . . . . . . . . 20

USA and Canadian Notices . . . . . . . . . . . . . . . . . . . . . . . . . . 21

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Class A Digital Device or Peripheral . . . . . . . . . . . . . . . . 21

Part 15 FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . 22

Canadian Certification Requirements for Bilingual Safety, Warning

and Caution Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

© 2015 Edgewater Networks. All Rights Reserved. i

EdgeMarc 4700 Series Hardware Installation Guide

Class A Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

China. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

EEA Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CE Mark R & TTE Directive. . . . . . . . . . . . . . . . . . . . . . . . . 24

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . 24

Restriction of Hazardous Substances Directive (RoHS) . . . . . . . 26

End of Life Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 27

Importantes Instructions de Securite . . . . . . . . . . . . . . . . . 27

Rack Mount Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Instructions pour l’Assemblage dans un Casier . . . . . . . . . . 29

License and Warranty Information

B

EdgeMarc Limited Hardware Warranty . . . . . . . . . . . . . . . . . . 30

EdgeMarc Standard Limited Software Warranty . . . . . . . . . . . . 31

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Support and Services Agreements . . . . . . . . . . . . . . . . . . . 32

ii © 2015 Edgewater Networks. All Rights Reserved.

About This Guide

Note

Note

Note

Tip

Tip

Caution

Caution

Caution

Warning

Warning

This guide provides an overview of the EdgeMarc™ 4700 Series hardware
components, instructions for installing the device, and how to set up the
EdgeMarc in your network for the first time. It also includes compliance
and certification notices and hardware and software warranty information.

For instructions on using the EdgeMarc VoIP Operation System (VOS)
web-based GUI to configure, deploy, and manage the EdgeMarc, refer to
the EdgeMarc User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input,
mouse selections in a browser window, and buttons on the GUI, depending
on the context. For example, the notation File > Open... means that you
first click the File menu and then select Open... from the sub-menu in the
GUI.

Command Line Interface (CLI) text is shown in

Notes highlight information that is important or that has special interest.

Tips provide additional information that is helpful in performing a
particular task but is not mandatory to perform the task.

Cautions alert you of actions or events that may cause system damage or
loss of data.

Warnings alert you of actions or events that may cause bodily harm.

courier font.

© 2015 Edgewater Networks. All Rights Reserved. 1

EdgeMarc 4700 Series Hardware Installation Guide

Document Organization

Item Description

Chapter 1, Product Overview Describes EdgeMarc 4700 Series hardware

components.

Chapter 2, Physical Installation Provides instructions for installing the

EdgeMarc 4700 Series hardware.

Chapter 3, Configuring Basic Network

Settings

Safety, Compliance, and Certifications Describes EdgeMarc 4700 Series specifications

License and Warranty Information License information related to the operation of

Describes how to power on the EdgeMarc and
access the graphical user interface (GUI) to
configure basic network settings for the first
time.

and certifications.

EdgeMarc hardware and software.

Contact and Support Information

Headquarters

5225 Hellyer Ave., #100
San Jose, CA 95138
[phone]
Fax: [phone]

General: [e-mail]
Sales: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center
Phone: [phone] ext. 2

[e-mail]

2 © 2015 Edgewater Networks. All Rights Reserved.

1

Product Overview

The EdgeMarc 4700 and EdgeMarc 4750 Enterprise Session Border
Controller (ESBCs) provide advanced real time, high availability,
management, networking, security features and capabilities for voice and
data services.

The EdgeMarc 4700 Series provides superior performance for simultaneous
services including voice, voice quality monitoring, traffic management,
high capacity data throughput and firewall. The solution supports up to 100
concurrent calls and 1,000 registered devices at 100 Mbps throughput for
deploying Hosted PBX and SIP Trunking services to small and medium
businesses (SMBs).

EdgeMarc 4700 Series Front Panel

The two LEDs on the EdgeMarc 4700 Series front panel indicate the power
status and the data status (Figure 1-1).

Figure 1-1 EdgeMarc 4700 Series Front Panel

Tab le 1-1 describes the EdgeMarc 4700 Series LEDs.

© 2015 Edgewater Networks. All Rights Reserved. 3

EdgeMarc 4700 Series Hardware Installation Guide

Table 1-1 EdgeMarc 4700 Series LEDs

LED Indicator Description

Power Off Power is not supplied to the device.

Troubleshoot by verifying that the power adapter is
connected to the unit and that power is supplied to the AC
wall outlet.

Solid
Green

Status Off Power is not supplied to the device, or u-boot failed to load.

Solid
Amber

Flashing
Amber

Flashing
Green

Solid
Green

Red The device is in the bootloader. The kernel will change the

Power is supplied to the unit.

The device is running a self-test and is initializing.

The device is upgrading its software.

The device is loading the EdgeMarc VoIP Operation System
(VOS).

VOS is ready.

LED to solid amber once the kernel starts loading.

EdgeMarc 4700 Series Back Panel

Figure 1-2 shows the back view of the EdgeMarc 4700 Series.

Figure 1-2 EdgeMarc 4700 Series Rear Panel

Tab le 1-2 defines the EdgeMarc 4700 Series back panel components.

4 © 2015 Edgewater Networks. All Rights Reserved.

Table 1-2 EdgeMarc 4700 Series Back Panel Components

Physical
Label/Type

Function Description

Product Overview

On/Off Switch System power

Powers the system on and off.

switch

12 vDC Power External

12vDC @ 3.33A 40 watt max.
power
adapter

Power/Status System power

Refer to Ta bl e 1- 1 for system and power status details.
and status

LAN Ports 1-8 LAN 8 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

network connectivity (copper). Default IP: 192.168.1.1

WAN Port 1-2 WAN 2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

network connectivity (copper). The EdgeMarc 4700

Series supports dual WAN port capability for added

flexibility. Dual WAN port functionality is configured on

the EdgeMarc 4700 Series WAN Port 1 and WAN Port 2.

SD Card
Interface

Storage Allows the EdgeMarc to save configurations and other

files to an SD High Capacity (SDHC) Version 2.0 card.

Maximum storage capacity is 32 GB per SD card, 4 GB

per file. SD card capabilities are configured with the

web-based configuration menu and with command-line

interface (CLI). Refer to EdgeMarc 4700 Series SD Card

Specifications.

Management
Console Port

Management RS-232 DB9 console port for management. Requires a

DB9 straight-through cable. Refer to Serial Craft Console

Port Cable.

Baud: 9600 / Data: 8 / Parity: N / Stop: 1

Flow Control: NONE

This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

browser as described in the EdgeMarc User Guide.

Erase Erase button Press the Erase button in quick succession to control the

© 2015 Edgewater Networks. All Rights Reserved. 5

following:

 One click—No action.

 Two clicks—Resets the CLI and GUI password with no

service interruption.

 Three clicks—Restores to factory default settings and

reboots the system.

Note: When restored to factory default settings, the

current configuration is lost, disconnecting all VoIP

devices, Internet connectivity, and network access for

computers until the system is reconfigured.

EdgeMarc 4700 Series Hardware Installation Guide

Table 1-2 EdgeMarc 4700 Series Back Panel Components (continued)

Grounding Grounding

Lug

Electrical grounding protection.

Ethernet Port LEDs

Tab le 1-3 describes the Ethernet port LEDs.

Table 1-3 Ethernet Port LEDs

Label Indication Status

Activity/Link

Green On There is a good link between the Ethernet port and the

connected switch.

Off There is no connection between the ends of the network

cable. Check cable, replace cable.

Flashing The adapter is sending and receiving network data. The

frequency of the flashing varies with the amount of data
being transferred.

Speed

Yellow On ACK/LINK LED must be on. This LED will show the system

operating at 1000 Mbps.

Green On ACK/LINK LED must be on. This LED shows the system

operating at 100 Mbps.

Off ACK/LINK LED must be on. This LED shows the system

operating at 10 Mbps.

6 © 2015 Edgewater Networks. All Rights Reserved.

EdgeMarc 4700 Series Side Panels

The EdgeMarc 4700 Series is equipped with physical security locks located
on the side panels of the device. Refer to Figure 1-3 and Figure 1-4.

Figure 1-3 EdgeMarc 4700 Series Right Side Panel Security Lock

Product Overview

Figure 1-4 EdgeMarc 4700 Series Left Side Panel Security Lock

© 2015 Edgewater Networks. All Rights Reserved. 7