Edgewater Networks EdgeMarc 4700 Series, EdgeMarc 4800 Hardware Installation Manual

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EdgeMarc 4700

™

Series

Session Border Controller

Hardware Installation Guide

U.S. Headquarters: Edgewater Networks, Inc.

5225 Hellyer Ave. #100 San Jose, California 95138

Phone: 408.351.7200 Fax: 408.727.6430

edgewaternetworks.com

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc. Any other trademarks appearing in this manual are owned by their respective companies.

This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this document may be reproduced in any form by any means without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied, including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or fitness for a particular purpose.

Software Export Controls

Purchaser acknowledges that these products are subject to the U.S. Export Administration Regulations (“EAR”) and that Purchaser will comply with the EAR. Purchaser expressly acknowledges that it is not located in Cuba, Iran, North Korea, Sudan or Syria. Purchaser will not export or re-export Edgewater Networks’ Product, directly or indirectly to: (i) any countries that are subject to the EAR, (ii) any known end-user who will use the Product in the design, development or production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets, or unmanned air vehicle systems, or (iii) any end-user who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. In addition, Purchaser is responsible for complying with any local laws in Purchaser’s jurisdiction which may impact Purchaser’s right to import, export or use Edgewater Networks’ Products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement. Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE. See License and W arranty Information and refer to www.edgewaternetworks.com/support/licenses for more information

regarding licenses.

Warranty

Use this product in accordance with the instructions in Power Surge Protection and Grounding and refer to License and

Warranty Information at the end of this document.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in new releases of this publication. Edgewater Networks may make improvements or changes in the product or products described in this publication at any time, without prior notice.

Document Release Date

2/20/2015

Contents

About This Guide

Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contact and Support Information. . . . . . . . . . . . . . . . . . . . . . . 2

Product Overview

EdgeMarc 4700 Series Front Panel . . . . . . . . . . . . . . . . . . . . . . 3

EdgeMarc 4700 Series Back Panel . . . . . . . . . . . . . . . . . . . . . . 4

Ethernet Port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

EdgeMarc 4700 Series Side Panels . . . . . . . . . . . . . . . . . . . . . . 7

Serial Craft Console Port Cable . . . . . . . . . . . . . . . . . . . . . . . . 8

EdgeMarc 4700 Series SD Card Specifications . . . . . . . . . . . . . . 8

Physical Installation

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

EdgeMarc 4700 Series Appliance Shipping Contents. . . . . . . . . 11

Required Tools and Materials. . . . . . . . . . . . . . . . . . . . . . . . . 12

Power Surge Protection and Grounding. . . . . . . . . . . . . . . . . . 12

Grounding the EdgeMarc 4700 Series . . . . . . . . . . . . . . . . . 13

Installing the EdgeMarc 4700 Series on a Desktop, Shelf, or Tray 13

Installing the EdgeMarc 4700 Series on a Wall . . . . . . . . . . . . 13

Installing the EdgeMarc 4700 Series in a Rack. . . . . . . . . . . . . 15

Connecting the Power and Cables . . . . . . . . . . . . . . . . . . . . . 16

Powering On the EdgeMarc 4700 Series . . . . . . . . . . . . . . . 16

Configuring Basic Network Settings

Connecting to the EdgeMarc for the First Time . . . . . . . . . . . . 17

Deploying the EdgeMarc 4700 Series Session Border Controller. 19

Safety, Compliance, and Certifications

Specifications and Certifications . . . . . . . . . . . . . . . . . . . . . . 20

USA and Canadian Notices . . . . . . . . . . . . . . . . . . . . . . . . . . 21

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Class A Digital Device or Peripheral . . . . . . . . . . . . . . . . 21

Part 15 FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . 22

Canadian Certification Requirements for Bilingual Safety, Warning

and Caution Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

EdgeMarc 4700 Series Hardware Installation Guide

Class A Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

China. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

EEA Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CE Mark R & TTE Directive. . . . . . . . . . . . . . . . . . . . . . . . . 24

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . 24

Restriction of Hazardous Substances Directive (RoHS) . . . . . . . 26

End of Life Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 27

Importantes Instructions de Securite . . . . . . . . . . . . . . . . . 27

Rack Mount Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Instructions pour l’Assemblage dans un Casier . . . . . . . . . . 29

License and Warranty Information

EdgeMarc Limited Hardware Warranty . . . . . . . . . . . . . . . . . . 30

EdgeMarc Standard Limited Software Warranty . . . . . . . . . . . . 31

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Support and Services Agreements . . . . . . . . . . . . . . . . . . . 32

About This Guide

Note

Tip

Caution

Warning

This guide provides an overview of the EdgeMarc™ 4700 Series hardware components, instructions for installing the device, and how to set up the EdgeMarc in your network for the first time. It also includes compliance and certification notices and hardware and software warranty information.

For instructions on using the EdgeMarc VoIP Operation System (VOS) web-based GUI to configure, deploy, and manage the EdgeMarc, refer to the EdgeMarc User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input, mouse selections in a browser window, and buttons on the GUI, depending on the context. For example, the notation File > Open... means that you first click the File menu and then select Open... from the sub-menu in the GUI.

Command Line Interface (CLI) text is shown in

Notes highlight information that is important or that has special interest.

Tips provide additional information that is helpful in performing a particular task but is not mandatory to perform the task.

Cautions alert you of actions or events that may cause system damage or loss of data.

Warnings alert you of actions or events that may cause bodily harm.

courier font.

EdgeMarc 4700 Series Hardware Installation Guide

Document Organization

Item Description

Chapter 1, Product Overview Describes EdgeMarc 4700 Series hardware

components.

Chapter 2, Physical Installation Provides instructions for installing the

EdgeMarc 4700 Series hardware.

Chapter 3, Configuring Basic Network

Settings

Safety, Compliance, and Certifications Describes EdgeMarc 4700 Series specifications

License and Warranty Information License information related to the operation of

Describes how to power on the EdgeMarc and access the graphical user interface (GUI) to configure basic network settings for the first time.

and certifications.

EdgeMarc hardware and software.

Contact and Support Information

Headquarters

5225 Hellyer Ave., #100 San Jose, CA 95138 (408) 351-7200 Fax: 408.727.6430

General: info@edgewaternetworks.com Sales: sales@edgewaternetworks.com

Edgewater Networks, Inc. - Technical Assistance Center Phone: 408.351.7200 ext. 2

support@edgewaternetworks.com

Product Overview

The EdgeMarc 4700 and EdgeMarc 4750 Enterprise Session Border Controller (ESBCs) provide advanced real time, high availability, management, networking, security features and capabilities for voice and data services.

The EdgeMarc 4700 Series provides superior performance for simultaneous services including voice, voice quality monitoring, traffic management, high capacity data throughput and firewall. The solution supports up to 100 concurrent calls and 1,000 registered devices at 100 Mbps throughput for deploying Hosted PBX and SIP Trunking services to small and medium businesses (SMBs).

EdgeMarc 4700 Series Front Panel

The two LEDs on the EdgeMarc 4700 Series front panel indicate the power status and the data status (Figure 1-1).

Figure 1-1 EdgeMarc 4700 Series Front Panel

Tab le 1-1 describes the EdgeMarc 4700 Series LEDs.

EdgeMarc 4700 Series Hardware Installation Guide

Table 1-1 EdgeMarc 4700 Series LEDs

LED Indicator Description

Power Off Power is not supplied to the device.

Troubleshoot by verifying that the power adapter is connected to the unit and that power is supplied to the AC wall outlet.

Solid Green

Status Off Power is not supplied to the device, or u-boot failed to load.

Solid Amber

Flashing Amber

Flashing Green

Solid Green

Red The device is in the bootloader. The kernel will change the

Power is supplied to the unit.

The device is running a self-test and is initializing.

The device is upgrading its software.

The device is loading the EdgeMarc VoIP Operation System (VOS).

VOS is ready.

LED to solid amber once the kernel starts loading.

EdgeMarc 4700 Series Back Panel

Figure 1-2 shows the back view of the EdgeMarc 4700 Series.

Figure 1-2 EdgeMarc 4700 Series Rear Panel

Tab le 1-2 defines the EdgeMarc 4700 Series back panel components.

Table 1-2 EdgeMarc 4700 Series Back Panel Components

Physical Label/Type

Function Description

Product Overview

On/Off Switch System power

Powers the system on and off.

switch

12 vDC Power External

12vDC @ 3.33A 40 watt max. power adapter

Power/Status System power

Refer to Ta bl e 1- 1 for system and power status details. and status

LAN Ports 1-8 LAN 8 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

network connectivity (copper). Default IP: 192.168.1.1

WAN Port 1-2 WAN 2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

network connectivity (copper). The EdgeMarc 4700

Series supports dual WAN port capability for added

flexibility. Dual WAN port functionality is configured on

the EdgeMarc 4700 Series WAN Port 1 and WAN Port 2.

SD Card Interface

Storage Allows the EdgeMarc to save configurations and other

files to an SD High Capacity (SDHC) Version 2.0 card.

Maximum storage capacity is 32 GB per SD card, 4 GB

per file. SD card capabilities are configured with the

web-based configuration menu and with command-line

interface (CLI). Refer to EdgeMarc 4700 Series SD Card

Specifications.

Management Console Port

Management RS-232 DB9 console port for management. Requires a

DB9 straight-through cable. Refer to Serial Craft Console

Port Cable.

Baud: 9600 / Data: 8 / Parity: N / Stop: 1

Flow Control: NONE

This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

browser as described in the EdgeMarc User Guide.

Erase Erase button Press the Erase button in quick succession to control the

following:

 One click—No action.

 Two clicks—Resets the CLI and GUI password with no

service interruption.

 Three clicks—Restores to factory default settings and

reboots the system.

Note: When restored to factory default settings, the

current configuration is lost, disconnecting all VoIP

devices, Internet connectivity, and network access for

computers until the system is reconfigured.

EdgeMarc 4700 Series Hardware Installation Guide

Table 1-2 EdgeMarc 4700 Series Back Panel Components (continued)

Grounding Grounding

Lug

Electrical grounding protection.

Ethernet Port LEDs

Tab le 1-3 describes the Ethernet port LEDs.

Table 1-3 Ethernet Port LEDs

Label Indication Status

Activity/Link

Green On There is a good link between the Ethernet port and the

connected switch.

Off There is no connection between the ends of the network

cable. Check cable, replace cable.

Flashing The adapter is sending and receiving network data. The

frequency of the flashing varies with the amount of data being transferred.

Speed

Yellow On ACK/LINK LED must be on. This LED will show the system

operating at 1000 Mbps.

Green On ACK/LINK LED must be on. This LED shows the system

operating at 100 Mbps.

Off ACK/LINK LED must be on. This LED shows the system

operating at 10 Mbps.

EdgeMarc 4700 Series Side Panels

The EdgeMarc 4700 Series is equipped with physical security locks located on the side panels of the device. Refer to Figure 1-3 and Figure 1-4.

Figure 1-3 EdgeMarc 4700 Series Right Side Panel Security Lock

Product Overview

Figure 1-4 EdgeMarc 4700 Series Left Side Panel Security Lock

EdgeMarc 4700 Series Hardware Installation Guide

Serial Craft Console Port Cable

The EdgeMarc 4700 Series uses a single DB9 female to DB9 male serial straight through cable, as shown in Figure 1-5. This cable is not included in the box with the EdgeMarc 4700 Series.

Figure 1-5 DB9 Cable

Figure 1-6 describes the DB9 female to DB9 male serial straight through

cable pinout.

Figure 1-6 Serial Craft Console Port DB9 Cable Pinout

EdgeMarc 4700 Series SD Card Specifications

Tab le 1-4 describes supported EdgeMarc 4700 Series SD card features.

For information about configuring SD card settings, see the EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Product Overview

Table 1-4 SD Card Features

Feature Description

File format MS-DOS File Allocation Table FAT32 SD card classes Class 2, 4, 6, 10, and UHS-1

Recommended default is Class 10 or faster.

Capacity Maximum storage capacity: 32 GB per SD card,

4 GB per file.

CLI File Commands

 delete = rm  copy = cp  rename = mv  edit = vi or cat

Directory Commands

 create = mkdir  delete = rmdir  rename = mv

SD Card Commands

 mount = sdcard mount  unmount = sdcard umount  format quick = sdcard format  name/rename SD card = sdcard volume

 status = sdcard check

EdgeMarc files You can copy the following types of files to and from

the SD card using the CLI: conf1, conf2, syslog, pcap, mand logs, sys_report output.

Boot device When running the VOS recovery image, the VOS

image that is stored on the SD card is automatically flashed on the system.

TFTP server The TFTP file server is used for endpoint

configuration file storage.

FTP server The FTP file server is used for endpoint

configuration file storage.

Remote access SSH into the EdgeMarc 4700 via SCP for remote

access to the SD card and files within the SD card.

System alerts for SD card insert/removal

A system alert is issued when an SD card is inserted or removed. The alert contains the timestamp of the event.

Overview

Physical Installation

The following sections describe how to install the EdgeMarc 4700 Series hardware:

 Overview  EdgeMarc 4700 Series Appliance Shipping Contents  Required Tools and Materials  Power Surge Protection and Grounding  Installing the EdgeMarc 4700 Series on a Desktop, Shelf, or Tray  Installing the EdgeMarc 4700 Series in a Rack  Connecting the Power and Cables

The EdgeMarc 4700 Series appliance is designed for desktop, wall, shelf, tray, or rack installation. Observe the following guidelines when installing the system:

 Always verify that the AC power cord is disconnected from a power

source prior to installation.

 Do not stack multiple units on top of each other as this can cause

overheating.

 Ensure that the installation site has adequate air circulation and meets

the minimum operating conditions for the system as specified in Safety,

Compliance, and Certifications.

EdgeMarc 4700 Series Hardware Installation Guide

EdgeMarc 4700 Series Appliance Shipping Contents

The EdgeMarc 4700 Series ships with the contents pictured in Figure 2-7.

Figure 2-7 EdgeMarc 4700 Series Box Contents

Tab le 2-5 describes the components that are shipped with the

EdgeMarc 4700 Series appliance.

Table 2-5 EdgeMarc 4700 Series Shipping Box Contents

Number Description

EdgeMarc 4700 Series appliance (not shown) Product license key sheet, product warranty sheet

(not shown) 1 (2) Rack mount brackets 2 Bag of (4) screws and (1) nut 3 (1) AC Power Cord 4 (1) External 120 volt AC power brick (12V)

Required Tools and Materials

Caution

You will need the following tools and materials to install the EdgeMarc:

 (1) Flat or Phillips Screwdriver—For wall or shelf mounting.  (2) Flat or round-head Phillips or slotted screws—1 ½ inch long for wall

mounting, as shown below.

 (2) Hollow wall anchors—For wall mounting.  Ethernet cables—To connect the LAN ports to LAN switches or to

individual VoIP devices.

Physical Installation

Power Surge Protection and Grounding

EdgeMarc units are designed with a robust internal surge protection system. For surge protection to function during all events, the EdgeMarc 4700 Series supplemental ground (the AC power cord) must be connected with a low impedance conductor directly to the same ground point as the service providers’ equipment.

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

Under certain conditions, if the EdgeMarc is not properly earth-grounded using the AC power cord, you may experience various issues including electrostatic discharge problems, random EdgeMarc reboots, or damage to the EdgeMarc unit.

EdgeMarc 4700 Series Hardware Installation Guide

Note

The EdgeMarc 4700 Series appliance has an internal power supply with a grounded power cord that must be connected to a properly grounded power outlet.

Grounding the EdgeMarc 4700 Series

The EdgeMarc 4700 Series has an external earth ground connection. Refer to Figure 1-2 on page 4.

To ground the EdgeMarc 4700 Series appliance, attach the proper grounding strap to the device grounding lug located on the back of the unit.

Any ground source that is adequate for power circuits or lightning protection is sufficient for protection against static electricity. This system provides an electrically conductive pathway for static electricity to follow and safely dissipate into the ground. The grounding impedance to ground must not exceed 0.5 ohm. It is recommended that a minimum 14AWG be used to ground the unit. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available or the local applicable standard.

Installing the EdgeMarc 4700 Series on a Desktop, Shelf, or Tray

1. Remove the EdgeMarc device and accessories from the shipping

container.

2. Place the device on a flat, dry surface such as a desktop, shelf, or tray.

3. Connect the EdgeMarc to ground. Refer to Grounding the EdgeMarc

4700 Series.

Installing the EdgeMarc 4700 Series on a Wall

Mount the EdgeMarc on a wall using the two mounting brackets on the bottom of the appliance. We recommend that you use two round or pan head screws.

1. Install two screws 5.9063” (150 mm) horizontally apart on a wall or

other vertical surface. The screws should protrude from the wall so that you can fit the appliance between the head of the screw and the wall, as shown below.

Physical Installation

Note

Caution

If you install the screws in drywall, use hollow wall anchors to ensure that the unit does not pull away from the wall due to prolonged strain from the cable and power connectors.

2. Remove the EdgeMarc device and accessories from the shipping

container.

3. Mount the device with the front panel placed horizontally facing up or

down on the wall, as shown below.

Do not mount the device with the front panel placed vertically facing left or right, as shown below.

EdgeMarc 4700 Series Hardware Installation Guide

Installing the EdgeMarc 4700 Series in a Rack

Install the EdgeMarc in a 19” rack using the rack mount kit supplied with the device.

Before You Begin

Before installing the EdgeMarc in a rack, take note of the following conditions:

Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature specified by the manufacturer.

Reduced Air Flow—Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

Mechanical Loading—Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

Circuit Overloading—Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring.

Appropriate consideration of equipment nameplate ratings should be used

Warning

Caution

when addressing this concern. Reliable Earthing—Reliable earthing of rack-mounted equipment should

be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (for example, use of power strips). Refer to Power Surge Protection and Grounding.

Install the EdgeMarc in a Rack

Remove the EdgeMarc device and accessories from the shipping container.

2. Attach the rack mount ears to both sides of the EdgeMarc chassis with

the supplied screws.

3. Install the chassis in the rack with rack mount screws (not included).

4. Connect the EdgeMarc to ground. See Grounding the EdgeMarc 4700

Series.

Connecting the Power and Cables

Physical Installation

The EdgeMarc 4700 Series comes with an AC power cord for connecting the AC power brick to an AC outlet.

Always connect the AC power cord to an AC outlet suitable for the power supply that came with the unit to reduce the risk of damage.

Secure the AC power cord to a cable management system using a fastener or tie wrap to insure the EdgeMarc does not hang from the AC outlet.

1. If connecting to an Internet router or Internet DMZ switch, connect the

Ethernet cable to the WAN Interface port (Port 2) on the EdgeMarc and the other end to the WAN device.

2. Power on the system.

Powering On the EdgeMarc 4700 Series

1. Turn on the EdgeMarc power switch.

2. Make sure that the power and status LEDs on the front panel are solid

green after the EdgeMarc powers on. Refer to Table 1-1 on page 4 for information about Power and Status LEDs.

3. Proceed to Chapter 3, Configuring Basic Network Settings.

Configuring Basic Network

Settings

This chapter explains how to connect to the EdgeMarc and access the graphical user interface (GUI) to configure basic network settings for the first time. Refer to the EdgeMarc User Guide for complete details on how to configure your EdgeMarc device for your network deployment.

 Connecting to the EdgeMarc for the First Time  Deploying the EdgeMarc 4700 Series Session Border Controller

Connecting to the EdgeMarc for the First Time

The LAN interface ports are pre-configured with the IP address

192.168.1.1.

1. Connect a computer to the LAN interface port (LAN Port 1) using an

Ethernet cable or connect to an Ethernet switch (using the IP address

192.168.1.2 and subnet mask 255.255.255.0).

2. Launch a web browser on your computer and enter the following URL:

http://192.168.1.1.

3. Press Return. The EdgeMarc login screen is displayed.

4. Enter your initial username in the field provided: root

5. Enter your initial password in the field provided: default

6. Click OK.

EdgeMarc 4700 Series Hardware Installation Guide

7. After you have logged in to the system for the first time with the default

credentials, you are directed to the Change Password page (Figure 3-8).

Figure 3-8 Change Password Page

8. Enter password information as described in red in the login window and

follow system prompts to log in to the EdgeMarc Admin landing page (Figure 3-9).

Figure 3-9 EdgeMarc Admin Landing Page.

Configuring Basic Network Settings

Deploying the EdgeMarc 4700 Series Session Border Controller

The EdgeMarc is deployed as a Session Border Controller on the network. For details about how to configure and deploy the EdgeMarc device in your network, refer to the EdgeMarc online help and the EdgeMarc User Guide available in the Edgewater Networks Knowledgebase at

www.edgewaternetworks.com/kb.

Safety, Compliance, and

Certifications

Specifications and Certifications

Item Description

Specifications

Dimensions Height 44mm / 1.73”

Width 31mm / 10.0” Depth 178mm / 7.0”

Weight 2 lbs/0.9072kg (system only) Power External Brick (AC) -12V Warranty 3 Years

Environmental Requirements Operating Temperature: 41ºF to 104°F (5° to 40°C)

Relative Humidity: 20% to 80%, non-condensing

Model 4700 Hardware

RAM—512MB Fan—None Agency Label—4700

Model 4750 Hardware

RAM—1.0GB Fan—Internal Agency Label—4750

Certifications

RoHS Compliant, WEEE Compliant

Safety

UL/cUL, LVD, Gost-R, Mexico CoC, UL-AR

Emissions

EdgeMarc 4700 Series Hardware Installation Guide

Warning

FCC Part 15 Class A, ICES-003, VCCI Class A, KCC,

CCC, C-tick, BSMI, ANATEL

Immunity

MTBF

96,000 (hrs)

USA and Canadian Notices

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

FCC Notice

Class A Digital Device or Peripheral

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Edgewater Networks, Inc. could void the user's authority to operate this equipment.

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

Part 15 FCC Rules

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including

interference that may cause undesired operation.

Safety, Compliance, and Certifications

Caution

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003.

Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).

The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number. In the case that the REN is included in the FCC number, the user should use the following key to determine the value:

The FCC number is formatted as US:AAAEQ#TXXX.

# is the Ringer Equivalence Number without a decimal point (e.g. REN of

1.0 will be shown as 10, REN of 0.3 will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a

EdgeMarc 4700 Series Hardware Installation Guide

network interface or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.

The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact the local telephone company.

Canadian Certification Requirements for Bilingual Safety, Warning and Caution Markings

Canadian Federal and Provincial/Territorial statutes and regulations, such as the Consumer Packaging and Labeling Regulation, require the use of bilingual product markings for products sold in Canada and in the province of Quebec, additionally regulated under “The Charter of the French Language.” The bilingual requirements include the safety, warning and caution markings as defined by the Standard or ORD.

The UL Procedure contains the English language markings. It is the sole responsibility of the Applicant and Manufacturer to comply with the applicable Canadian Federal and Provincial/Territorial marking regulation(s) and law(s) in both official languages.

This document applies to all customers of ULs product certification services for the Canadian markets, for example, UL/C-UL/ULC Mark certifications.

View the Canadian Certification Requirements for Bilingual Safety, Warning

and Caution Markings document.

Class A Statements

Japan

Korea

China

Safety, Compliance, and Certifications

EEA Regulatory Notices

CE Mark R & TTE Directive

This Edgewater EdgeMarc system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC.

Declaration of Conformity

English: Hereby, Edgewater Networks, declares that this EdgeMarc 4700 is in

compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Česky [Czech]:

Edgewater Networks tímto prohlašuje, že tento EdgeMarc 4700 je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

EdgeMarc 4700 Series Hardware Installation Guide

Dansk [Danish]:

Deutsch [German]:

Eesti [Estonian]:

Español [Spanish]:

Ελληνική [Greek]:

Français [French]:

Italiano [Italian]:

Undertegnede Edgewater Networks erklærer herved, at følgende udstyr EdgeMarc 4700 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Hiermit erklärt Edgewater Networks, dass sich das Gerät EdgeMarc 4700 in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

Käesolevaga kinnitab Edgewater Networks seadme EdgeMarc 4700 vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

Por medio de la presente Edgewater Networks declara que el EdgeMarc 4700 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Edgewater Networks ∆ΗΛΩΝΕΙ ΟΤΙ EdgeMarc 4700 ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ∆ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ

ΣΧΕΤΙΚΕΣ ∆ΙΑΤΑΞΕΙΣ ΤΗΣ Ο∆ΗΓΙΑΣ 1999/5/ΕΚ.

Par la présente Edgewater Networks déclare que l'appareil EdgeMarc 4700 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

Con la presente Edgewater Networks dichiara che questo EdgeMarc 4700 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

Latviski [Latvian]:

Lietuvių [Lithuanian]:

Nederlands [Dutch]:

Malti [Maltese]:

Magyar [Hungarian]:

Polski [Polish]:

Português [Portuguese]

: Slovensko

[Slovenian]:

Ar šo Edgewater Networks deklarē, ka EdgeMarc 4700 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.

Šiuo Edgewater Networks deklaruoja, kad šis EdgeMarc 4700 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Hierbij verklaart Edgewater Networks dat het toestel EdgeMarc 4700 in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Hawnhekk, Edgewater Networks, jiddikjara li dan EdgeMarc 4700 jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

Alulírott, Edgewater Networks nyilatkozom, hogy a EdgeMarc 4700 megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Niniejszym Edgewater Networks oświadcza, że EdgeMarc 4700 jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC

Edgewater Networks declara que este EdgeMarc 4700 está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Edgewater Networks izjavlja, da je ta EdgeMarc 4700 v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.

Safety, Compliance, and Certifications

Slovensky [Slovak]:

Suomi [Finnish]:

Svenska [Swedish]:

Íslenska (Icelandic):

Norsk [Norwegian]

Edgewater Networks týmto vyhlasuje, že EdgeMarc 4700 spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

Edgewater Networks vakuuttaa täten että EdgeMarc 4700 tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Härmed intygar Edgewater Networks att denna EdgeMarc 4700 står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

Hér með lýsir Edgewater Networks yfir því að EdgeMarc 4700 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC

Edgewater Networks erklærer herved at utstyret EdgeMarc 4700 er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF

Restriction of Hazardous Substances Directive (RoHS)

Edgewater Networks products are RoHS compliant, which means we have eliminated or brought to within acceptable limits: Lead, Mercury, Cadmium, Hexavalent Chromium, Polybrominated Biphenyls, and Polybrominated Diphenylethers. For more information please contact:

www.edgewaternetworks.com/support/online-case-management.html

End of Life Products

Edgewater Networks encourages you to recycle your end-of-life Edgewater Networks products in an environmentally considerate way. In accordance with the requirements of the European Waste Electronic and Electrical Equipment (WEEE) Directive, all Edgewater Networks products are marked as recyclable and should not be disposed of in the household or general waste stream.

EdgeMarc 4700 Series Hardware Installation Guide

Warning

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

 Do not use this product near water for example, near a bathtub,

washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

 Avoid using a telephone (other than a cordless type) during an

electrical storm. There may be a remote risk of electric shock from lightning.

 Do not use the telephone to report a gas leak in the vicinity of the leak.  Use only the power cord and batteries indicated in this manual. Do not

dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For continued protection against risk of fire, replace only with same type and rating of fuse.

Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions.

To reduce the risk of fire, use only No. 26 AWG or larger (for example, 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord.

Disconnect all power supply cords before servicing.

Disconnect TNV circuit connector before removing cover.

Importantes Instructions de Securite

En utilisant votre équipement téléphonique, veuillez respecter les précautions de sécurité de base pour réduire les risques d’incendie, de choc électrique et de blessure aux personnes, dont les suivantes:

 N’utilisez pas ce produit proche de l’eau, par exemple près d’une

baignoire, d’un évier, d’un lavabo ou d’une machine à laver, dans un sous-sol humide ou près d’une piscine.

 Evitez d’utiliser un téléphone (autre qu’un sans fil) durant un orage. Il y

a un risque de choc électrique à distance depuis un éclair.

Safety, Compliance, and Certifications

 N’utilisez pas votre téléphone pour appeler en cas de fuite de gaz près

de la source de la fuite.

 N’utilisez que le cordon électrique et les piles indiquées dans ce mode

d’emploi. Ne jetez pas les piles dans un feu. Elles risquent d’exploser. Vérifiez les réglementations locales pour de possibles instructions spéciales pour le recyclage.

GARDEZ CES INSTRUCTIONS

ATTENTION: Pour une protection continue contre le risque d’incendie, ne changez les piles qu’avec un type et des spécifications identiques du fusible.

ATTENTION: Risque d’explosion si la pile est changée avec un type incorrect. Veuillez recycler les piles usages selon les Instructions.

ATTENTION: Pour réduire le risque d’incendie, n’utilisez qu’un cordon électrique pour les télécommunications certifié UL ou CSA No. 26 AWG ou plus grand (par exemple, 24 AWG).

Déconnectez tous les cordons électriques avant d’effectuer une réparation. Déconnectez le connecteur de circuit TNV avant d’enlever le couvercle.

Rack Mount Instructions

The following or similar rack-mount instructions are included with the installation instructions:

1. Elevated Operating Ambient—If installed in a closed or multi-unit rack

assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (TMA) specified by the manufacturer.

2. Reduced Air Flow—Installation of the equipment in a rack should be

such that the amount of air flow required for safe operation of the equipment is not compromised.

3. Mechanical Loading—Mounting of the equipment in the rack should be

such that a hazardous condition is not achieved due to uneven mechanical loading.

4. Circuit Overloading—Consideration should be given to the connection of

the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

5. Reliable Earthing—Reliable earthing of rack-mounted equipment should

be maintained. Particular attention should be given to supply

EdgeMarc 4700 Series Hardware Installation Guide

connections other than direct connections to the branch circuit (for example, use of power strips).

Instructions pour l’Assemblage dans un Casier

Les instructions suivantes pour l’assemblage dans un casier ou des instructions similaires sont incluses avec les instructions d’installation:

1. Température Ambiante Elevée—Si l’installation est effectuée dans un

lieu clos ou un casier multiple, la température ambiante d’opération du casier risque d’être supérieure à la température ambiante de la pièce. De ce fait, veuillez faire attention en installant l’équipement dans un environnement compatible avec la température ambiante maximale (Tma) spécifiée par le fabriquant.

2. Flux d’Air Réduit—L’installation de l’équipement dans un casier doit être

telle que la quantité de flux d’air exigée pour une opération sécurisée de l’équipement ne soit pas compromise.

3. Charge Mécanique—L’assemblage de l’équipement dans le casier doit

être tel qu’aucune condition dangereuse ne peut se produire en cas de charge mécanique inégale.

4. Surcharge du Circuit—Veuillez faire attention à la connexion de

l’équipement sur le circuit électrique et aux effets que la surcharge du circuit électrique risque d’avoir sur la protection du courant et le coron électrique. Faites particulièrement attention aux spécifications électriques sur la plaque de l’équipement pour effectuer une bonne connexion.

5. Mise à Terre Sure—Une Mise à Terre Sure de l’équipement assemblé sur

casier doit être effectuée. Faites particulièrement attention aux connexions électriques autres que les connexions directes sur les circuits annexes (par exemple, en utilisant une rallonge).

License and Warranty Information

This section provides a link to the license information related to the operation of EdgeMarc hardware and software as well as the EdgeMarc hardware warranty.

EdgeMarc Limited Hardware Warranty

For a period of three (3) years from the date Edgewater Networks ships the Product to Purchaser (“Warranty Period”), Edgewater Networks warrants that such Hardware will be (i) free of defects in material and workmanship under normal authorized use consistent with the Hardware Installation Guide instructions and will (ii) substantially conform to Edgewater Networks’ published specifications for such Hardware as of the date of Purchaser’s order. Purchaser shall notify Edgewater Networks of any nonconformance during the Warranty Period. Purchaser’s sole and exclusive remedy and Edgewater Networks’ entire liability under this limited warranty shall be for Edgewater Networks, at is sole option, to either repair or advance replace such nonconforming Hardware as set forth in this limited warranty. In case of repair, Purchaser must obtain return authorization verification from Edgewater Networks and return the nonconforming Hardware to a designated repair facility, freight prepaid, with a statement describing the nonconformity. Nonconforming Products must be returned to Edgewater Networks within fourteen (14) business days. If Purchaser fails to return the Product within the specified time frame, Edgewater Networks will charge Purchaser for the cost of new Product purchase. Edgewater Networks may repair such nonconforming Hardware with either new or refurbished equipment. Edgewater Networks will use commercially reasonable efforts to ship replacement Hardware within fifteen (15) business days after receipt of the returned Product to a designated repair facility. In case of advance replacement, if Edgewater Networks in its sole determination and approval deems that advance replacement units are necessary, advance replacement units will be shipped on the same business day for next-day delivery (within the Continental US) if Edgewater Networks receives and acknowledges Purchaser’s notification by 1:00 PST. If Edgewater Networks, in its sole and independent determination, deems the Hardware to be allegedly defective or malfunctioning, then Edgewater Networks may refund the purchase price paid by the Purchaser.

EdgeMarc 4700 Series Hardware Installation Guide

EdgeMarc Standard Limited Software Warranty

To obtain more information on Edgewater Networks’ Limited Standard Software Warranty, visit www.edgewaternetworks.com/licenses

Exclusions

This limited warranty shall not apply if Purchaser (or someone acting under Purchaser’s control) has (i) altered or modified the Product against the Hardware Installation Guide instructions, (ii) not followed Edgewater Networks instructions for installation, operation, maintenance or repair of the Hardware or Software, (iii) subjected the Hardware or Software to extreme temperatures, electrical stress, misuse, negligence, omissions, physical abuse or accident, (iv) engaged in unauthorized services using the Hardware or Software, and (v) been a victim of an act of God, third-party misconduct, accident, fire, lightning, power surges, outages, or other hazards.

Disclaimer

THE REMEDIES LISTED IN THIS SECTION ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS WHETHER EXPRESS OR IMPLIED. EXCEPT AS EXPRESSLY SET FORTH ABOVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EDGEWAER NETWORKS DISCLAIMS ALL OTHER WARRANTIES AND REPRESENTATIONS TO PURCHASER OR TO ANY OTHER PARTY REGARDING ANY PRODUCTS OR SERVICES PROVIDED BY EDGEWATER NETWORKS WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. EDGEWATER NETWORKS DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE OR THAT THE SOFTWARE WIL BE WITHOUT INTERRUPTIONS, BUGS OR OTHER OPERATIONAL PROBLEMS. END USERS MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE FULLEST EXTENT PERMITTED BY LAW, THE DURATION OF SATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE.

Limitation of Liability

IN NO EVENT SHALL EDGEWATER NETWORKS OR ITS THIRD-PARTY SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOST DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF EDGEWATER NETWORKS OR ITS THIRD-PARTY SUPPLIERS WERE INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE, AND WHETHER OR NOT ANY LIMITED REMEDY PROVIDED IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. EDGEWATER NETWORKS’ ENTIRE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACUTALLY PAID BY PURCHASER TO EDGEWATER NETWORKS. FURTHERMORE, EDGEWATER NETWORKS SHALL NOT BE LIABILE FOR PURCHASER’S OR ANY THIRD PARTY’S SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED IN OR INTEGRATED WITH ANY EDGEWATER NETWORK HARWARE PRODUCT, WHETHER UNDER WARRANTY OR NOT.

License and Warranty Information

Support and Services Agreements

Product support and Services are covered under a separate services agreement. For more information about support and service agreements applicable to this Product, go to www.edgewaternetworks.com

Edgewater Networks EdgeMarc 4700 Series, EdgeMarc 4800 Hardware Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual