Edgewater Networks EdgeMarc 4603, EdgeMarc 4576 Installation Manual

Edgewater Networks / 2895 Northwestern Parkway, Santa Clara, CA 95051
Phone: [phone] / Email: [e-mail]

100

EdgeMarc 4603
Enterprise Session Border
Controller

Installation Guide

Version 1.0

water Networks / 2895 Northwestern Parkway, Santa Clara, 95051
Phone: +1 [phone] / Email: [e-mail]

Ed

© 2011, Edgewater Networks, Inc.
Edgewater Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its

use, copying, distribution, and decompilation. No part of this document may be
reproduced in any form by any means without prior written authorization of Edgewater
Networks, Inc. Documentation is provided “as is” without warranty of any kind, either
express or implied, including any kind of implied or express warranty of non­infringement of the implied warranties of merchantability or fitness for a particular
purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other
countries. Any other trademarks appearing in this manual are owned by their
respective companies.

Export Notice
This product, software and related technology is subject to U.S. export control and
may be subject to export or import regulations in other countries. Purchaser must
strictly comply with all such laws and regulations. A license to export or re-export may
be required by the U.S. Department of Commerce.

Regulatory Compliance
UL, FCC Part 15, FCC Part 68
Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation

and are covered by the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.

Warranty

Product warranty does not apply to damage caused by lightning, power surges, or
wrong voltage usage.

Typographical Errors
This publication could include technical inaccuracies or typographical errors, for which
Edgewater Networks never can or shall be held liable. Changes are made periodically
to the information herein; these changes will be incorporated in new releases of this
publication. Edgewater Networks may make improvements or changes in the product
or products described in this publication at any time, without prior notice.

Documentation Feedback
Edgewater Networks considers your satisfaction with this documentation a priority. If
you would like to provide us with feedback regarding your experience with our
documentation or should you have any other quality-related comment concerning its
delivery, please visit the following URL:

http://www.edgewaternetworks.com/feedback.htm

Release Date: December 2, 2011

Contents

Preface ................................................................................................................... 1

Typographic Conventions ............................................................................ 1

Contact and Support Information ................................................................. 1

Overview ................................................................................................................ 2

EdgeMarc 4603 Enterprise Session Border Controller ................................ 2

Front Panel.................................................................................................. 3

Back Panel .................................................................................................. 5

Installation ............................................................................................................. 6

Required Tools, Materials, and Information ................................................. 6

Step 1: Install the EdgeMarc 4603 Chassis ................................................. 7

Step 2: Connect to the LAN and WAN ......................................................... 8

Rack Mount Installation .................................................................... 7

Connecting to the LAN ..................................................................... 8

Connecting to a WAN Router, Cable Modem or DSL Modem .......... 8

Connecting to the WAN Using the T1/E1 Port .................................. 8

Step 3: Install the Amphenol Connector ...................................................... 8

Procedure ........................................................................................ 9

Step 4: Connect to Power .......................................................................... 12

Configuring Basic Network Settings ................................................................. 14

Accessing VOS for EdgeMarc ................................................................... 14

Configuring Basic LAN, WAN, and T1/E1 Settings .................................... 16

Enabling a LAN Connection ........................................................... 16

Enabling a WAN Connection.......................................................... 17

Enabling the T1/E1 Interface.......................................................... 18

Deploying the EdgeMarc 4603 .................................................................. 19

Specifications ..................................................................................................... 20

Warranty Information .......................................................................................... 21

Hardware Warranty ................................................................................... 21

Certification and Compliance............................................................................. 22

Certificates ................................................................................................ 22

FCC PART 68 NOTICE ............................................................................. 22

FCC Statement ......................................................................................... 23

i

Preface

Thank you for purchasing the EdgeMarc 4603. This guide provides instructions for
installing the EdgeMarc 4603 and configuring basic software settings. It is intended for
network installers, network operators, and security officers.

Typographic Conventions

Task steps are presented in numbered lists. User inputs are displayed in boldface type
and can represent either keyboard input or mouse selections in a browser window.
Web GUI menus and input areas are represented in italic type.

Note

Denoted with a pencil icon, notes emphasize useful information.

Caution

Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.

Warning

Denoted with a lightning bolt symbol, warnings indicate situations in which proper
procedures must be followed to avoid the risk of bodily injury.

Contact and Support Information

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051

http://www.edgewaternetworks.com

Phone: [phone]
General Email: [e-mail]
Sales Email: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center

Phone: [phone] ext. 2
Support Email: [e-mail]

1

Feature

Description

Security

A stateful packet inspection firewall is used in combination with a voice over

IP (VoIP) application layer gateway to provide comprehensive “media­aware” security. The EdgeMarc 4603 also supports IPSec for secure site-to-

site networking.

 VoIP-aware firewall dynamically provisions and closes UDP ports

used for VoIP calls

 IPSec: 3DES, SHA-1
 NAT/PAT server protects and hides enterprise LAN topology

Overview

EdgeMarc Enterprise Session Border Controllers (ESBC) are used to connect
enterprises to cloud-based services such as SIP trunking and hosted PBX. They are
also used by the enterprise for business-to-business video conferencing and branch
office connectivity. Available for small to large enterprise environments, all EdgeMarc
products provide a VoIP and video-aware NAT/Firewall, protocol harmonization for
interoperability of VoIP and video devices, active VoIP line testing, call quality
monitoring, survivability, QoS and more.

The EdgeMarc ESBCs can be deployed initially as low-cost WAN access routers and
then licensed through software for more advanced VoIP features and increased call
performance. The EdgeMarc is the ideal platform for service providers and enterprise
organizations offering DIA, hosted VoIP and managed security services or enterprises
migrating to converged voice and data networks.

1

EdgeMarc 4603 Enterprise Session Border Controller

The EdgeMarc 4603 combines a 24 FXS port Integrated Access Device (IAD) and
multiple voice and data features into a single, easy-to-use Enterprise Session Border
Controller. It provides up to four (4) integrated T1 Channel Service Units (CSU)/Data
Service Units (DSU) for medium and large office connectivity.

Service providers and enterprise organizations use the EdgeMarc 4603 to connect IP,
TDM and analog-based PBXs to SIP trunking services. The EdgeMarc 4603
automatically manipulates SIP messages and features advanced inspection
capabilities that enable it to be deployed in many different environments with a wide
range of PBXs and SIP trunking services. It is the ideal platform for service providers
and enterprise organizations for use in SIP trunking, hosted VoIP and other converged
services.

2

EdgeMarc 4604 Enterprise Session Border Controller Installation Guide

Feature

Description

VoIP

The EdgeMarc 4603 resolves NAT/FW traversal problems for SIP and
H.323 traffic. It allows a single public IP address to be used for multiple VoIP
clients. VoIP survivability enables continuous service during WAN link
failures. Survivability can use either the FXO ports on the EdgeMarc 4603 or
an external gateway.

Quality of
Service

The EdgeMarc 4603 maximizes WAN link utilization while optimizing voice
quality using prioritization and shaping. Quality of Service features include:

 Class based queuing/prioritization
 Diffserv marking and policing
 Traffic shaping
 VoIP call admission control prevents oversubscription of priority

queue

Passive Call
Quality
Monitoring

The EdgeMarc 4603 provides passive call quality monitoring statistics for
each VoIP call to enforce SLAs and resolve networking problems that
negatively affect call quality. The call quality monitoring features:

 Per call statistics that include mean opinion score (average and

minimum), jitter, latency, and packet loss.

 Alarms for poor MOS scores.
 Active call count indicators.

Analog Voice

The EdgeMarc 4603 features 24 FXS ports for connecting analog and key
system phones to the network, and 2 FXO ports to connect to the PSTN for
failover.

Front Panel

3

EdgeMarc 4604 Enterprise Session Border Controller Installation Guide

Name

Description

A

Power

Off

Power switch is off (or no power from the AC outlet).

Green

Power is supplied to the unit.

B

Status

Off

The unit could not boot up because of self-test failure.

Green

Self-test passed.

C

Erase Button

If pressed twice in quick succession, only the CLI password will be
changed back to its original password.

If pressed three times in quick succession, the EdgeMarc will revert back
to the factory default settings. This will reset all passwords and erase all
prior configurations. The default LAN address will be set to 192.168.1.1.

Caution

Using the Erase button as outlined above means any configuration made
to the EdgeMarc 4603 will be lost. Erasing the configuration means that IP
phones installed behind the EdgeMarc 4603 will not work and Internet
connectivity or network access for PCs will be down until the system is
reconfigured.

D

10/100
Ethernet LAN
Ports

Four (4) Local Area Network (LAN) ports to connect the IP phones or an
Ethernet switch. Unit can also be configured through any of these ports
using the web interface.

E

10/100
Ethernet WAN
Port

Can be used as an alternative or in addition to the T1/E1 WAN ports. This
port is typically used when connecting the EdgeMarc 4603 to an existing
WAN router, cable or xDSL modem.

F

USB Ports

2 (Version 2.0) x USB ports can be used for EVDO WAN connections and
maintenance functions.

G

Management
Console Port

This port is used to establish a local console session with the EdgeMarc
4603 using a VT100 terminal or emulation program. The cable required is
a Male to Female straight-through DB-9 cable. The serial port uses a
baud rate of 9600, 8 data bits, 1 stop bit and no parity.

This port is used for debug or local diagnostic purposes only. Primary
configuration of the EdgeMarc 4603 is performed from a web browser as
covered in Edgewater Networks VoIP Operating System (VOS) for
EdgeMarc User Manual.

H

V.90 Dial-In
Console

Used to establish a local console session with the EdgeMarc 4603 using a
PTSN connection. The connection is established by calling into the
EdgeMarc 4603 from a dial-up modem. The web-interface is not available
using this option.

Note: The EdgeMarc 4603 requires a V.90 RJ-11 cable. For further
instruction on connecting the device, consult the Edgewater Networks
VoIP Operating System (VOS) for EdgeMarc User Manual.

I

T1/E1 WAN

4 T1/E1 ports

Off

T1 cable is not connected to the device.

4

EdgeMarc 4604 Enterprise Session Border Controller Installation Guide

Name

Description

that are used
to connect to
T1/E1 lines.

Green

T1 is in sync.

Yellow

The destination to which data is being
transmitted has a problem with the signal it is
receiving.

Red

Data has been corrupted and there is a loss
of signal.

J

Line

2 FXO ports
Off

No active call

Green

Active call

K

Phone Status
Indicator

Off

No active call

Green

Active call

L

Phone

24 FXS ports, 50-pin female connector. Receives a male 50-pin
Amphenol type connector (90 degree or 180 degree). Not Included.

LED Label

Description

A

Power Connector

Accepts the plug from the supplied power cord to connect the unit to
an AC power outlet.

B

Power Switch

Turns the system power on or off.

Back Panel

5

Installation

Observe the following guidelines when installing the EdgeMarc 4603:

 Always verify that the AC cord is disconnected from a power source prior to

installation.

 Do not stack multiple units on top of each other as this can cause overheating.
 Ensure that the installation site has adequate air circulation and meets the

minimum operating conditions for the system as specified in the Specifications
section of this document.

Required Tools, Materials, and Information

2

 TIA/EIA 568B standard Ethernet cables to connect the LAN ports to LAN

switches or to individual IP phones. They can also be used to connect the
Ethernet WAN port to a WAN router, a cable modem or a DSL Modem, or to
connect a T1/E1 port to a WAN or PRI connection.

 Philips screwdriver (if the unit will be mounted in a rack).
 Male 50-pin Amphenol type connector (90 degree or 180 degree) to connect to

the FXS Phone ports. Not included.

 If a T1/E1 port will be used to connect to WAN, you will need:

─ T1/E1 cable to connect the T1/E1 port to a T1/E1 line
─ T1/E1 frame format
─ Layer 2 protocol such as PPP, Frame Relay/DLCIs, HDLC, etc.

Warning

To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to
connect the T1 port on your unit to an RJ-45 jack.

Important!

If you will be using the V.90 port to connect to the device, you must supply your own
V.90 connection cable as it is not included with this device. For further instruction on
connecting the device using the V.90 port, consult the Edgewater Networks VoIP
Operating System (VOS) for EdgeMarc User Manual.

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