Edgewater Networks EdgeMarc 4571, EdgeMarc 4571W Installation Manual

EdgeMarc 4571/4571W
Enterprise Session
Border Controller

Installation Guide

Version 1.0

100

© 2012, Edgewater Networks, Inc.
Edgewater Networks Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its

use, copying, distribution, and decompilation. No part of this document may be
reproduced in any form by any means without prior written authorization of Edgewater
Networks, Inc. Documentation is provided “as is” without warranty of any kind, either
express or implied, including any kind of implied or express warranty of non­infringement of the implied warranties of merchantability or fitness for a particular
purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other
countries. Any other trademarks appearing in this manual are owned by their
respective companies.

Export Notice
This product, software and related technology is subject to U.S. export control and
may be subject to export or import regulations in other countries. Purchaser must
strictly comply with all such laws and regulations. A license to export or re-export may
be required by the U.S. Department of Commerce.

Regulatory Compliance

UL, FCC Part 15, FCC Part 68
Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation

and are covered by the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.

Warranty

Product warranty does not apply to damage caused by lightning, power surges, or
wrong voltage usage.

Typographical Errors
This publication could include technical inaccuracies or typographical errors, for which
Edgewater Networks never can or shall be held liable. Changes are made periodically
to the information herein; these changes will be incorporated in new releases of this
publication. Edgewater Networks may make improvements or changes in the product
or products described in this publication at any time, without prior notice.

Documentation Feedback
Edgewater Networks considers your satisfaction with this documentation a priority. If
you would like to provide us with feedback regarding your experience with our
documentation or should you have any other quality-related comment concerning its
delivery, please visit the following URL:

http://www.edgewaternetworks.com/feedback.htm

Release Date: December, 2011

© Edgewater Networks, Inc. All rights reserved. i

Contents

Contents ................................................................................................................. i

Preface ................................................................................................................... 1

Typographic Conventions ............................................................................ 1

Contact and Support Information ................................................................. 1

Overview ................................................................................................................ 2

EdgeMarc 4571 Enterprise Session Border Controller ................................ 2

EdgeMarc 4571W Enterprise Session Border Controller ............................. 3

EdgeMarc 4571/4571W Features ................................................................ 4

Front Panel.................................................................................................. 5

Back Panel .................................................................................................. 6

Installation ............................................................................................................. 8

Required Tools, Materials, and Information ................................................. 8

Step 1: Install the EdgeMarc 4571/4571W Chassis ..................................... 9

Rack Mount Installation .................................................................... 9

Wall-Mount Installation ................................................................... 10

Step 2: Connect to the LAN and WAN ....................................................... 11

Connecting to the LAN ................................................................... 11

Connecting to a WAN Router, Cable Modem or DSL Modem ........ 12

Connecting to the WAN Using the T1/E1 Port ................................ 12

Step 3: Connect to Power .......................................................................... 12

Configuring Basic Network Settings ................................................................. 13

Accessing VOS for EdgeMarc ................................................................... 13

Configuring Basic LAN, WAN, and T1/E1 Settings .................................... 15

Enabling a LAN Connection ........................................................... 15

Enabling a WAN Connection.......................................................... 16

Enabling the T1/E1 Interface.......................................................... 17

Deploying the EdgeMarc 4571/4571W ...................................................... 18

Specifications ..................................................................................................... 19

Warranty Information .......................................................................................... 20

Hardware Warranty ................................................................................... 20

Certification and Compliance............................................................................. 21

Certificates ................................................................................................ 21

© Edgewater Networks, Inc. All rights reserved. i

Wireless LAN (Model 4571W only) ............................................................ 21

FCC PART 68 NOTICE ............................................................................. 21

Service Requirements ................................................................. 22

INDUSTRY CANADA (IC) NOTICE ........................................................... 22

FCC Statement ......................................................................................... 23

Immunity CE Mark Warning ....................................................................... 23

© Edgewater Networks, Inc. All rights reserved. ii

Preface

Thank you for purchasing the EdgeMarc 4571/4571W. This guide provides instructions
for installing the EdgeMarc 4571/4571W and configuring basic software settings. It is
intended for network installers, network operators, and security officers.

Typographic Conventions

Task steps are presented in numbered lists. User inputs are displayed in boldface type
and can represent either keyboard input or mouse selections in a browser window.
Web GUI menus and input areas are represented in italic type.

Note

Denoted with a pencil icon, notes emphasize useful information.

Caution

Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.

Warning

Denoted with a lightning bolt symbol, warnings indicate situations in which proper
procedures must be followed to avoid the risk of bodily injury.

Contact and Support Information

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051

http://www.edgewaternetworks.com

Phone: [phone]
General Email: [e-mail]
Sales Email: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center

Phone: [phone] ext. 2
Support Email: [e-mail]

© Edgewater Networks, Inc. All rights reserved. 1

Overview

EdgeMarc Enterprise Session Border Controllers (ESBCs) are used to connect
enterprises to cloud-based services such as SIP trunking and hosted PBX. They are
also used by the enterprise for business-to-business video conferencing and branch
office connectivity. Available for small to large enterprise environments, all EdgeMarc
products provide a Voice over IP (VoIP) and video-aware NAT/Firewall, protocol
harmonization for interoperability of VoIP and video devices, active VoIP line testing,
call quality monitoring, survivability, Quality of Service (QoS) and more.

The EdgeMarc ESBCs can be deployed initially as low-cost WAN access routers and
then licensed through software for more advanced VoIP features and increased call
performance. The EdgeMarc is the ideal platform for service providers offering
Dedicated Internet Access (DIA), hosted VoIP and managed security services, and for
enterprises migrating to converged voice and data networks.

1

EdgeMarc 4571 Enterprise Session Border Controller

The EdgeMarc 4571 is an 8 port Integrated Access Device (IAD) that combines
multiple voice and data features into a single, easy to use ESBC. Designed for small
and medium office connectivity, the EdgeMarc 4571 features the following port
configuration:

© Edgewater Networks, Inc. All rights reserved. 2

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

 4 x 10/100 Mbps Ethernet LAN ports
 1 x 10/100 Mbps Ethernet WAN port
 4 x T1/E1 ports
 6 x FXS ports
 2 x FXO ports
 2 x USB ports

The EdgeMarc 4571/4571W supports up to 70 concurrent WAN calls, allowing you to:

• Connect key systems and IP phones for SIP Trunking and Hosted PBX

• Connect branch/remote offices to data center communications systems

• Expand FXS port coverage of base systems

• Employ integrated VoIP failover to the PSTN

EdgeMarc 4571W Enterprise Session Border Controller

The EdgeMarc 4571W is an 8 port Integrated Access Device (IAD) that combines
multiple voice and data features into a single, easy to use wireless ESBC. Designed
for small and medium office connectivity, the EdgeMarc 4571W provides an Ethernet
WAN port, a 4 port managed VLAN switch, 6 FXO/2 FXS integrated analog phone
ports and up to 4 integrated T1 Channel Service Units (CSUs)/Data Service Units
(DSUs).

The EdgeMarc 4571W has the same port configuration as the EdgeMarc 4571 with
the added capability to function as an 802.11 b/g Wireless Access Point (WAP).

© Edgewater Networks, Inc. All rights reserved. 3

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Feature

Description

Security

A stateful packet inspection firewall is used in combination with a VoIP
application layer gateway to provide comprehensive “media-aware” security.
The EdgeMarc 4571/4571W also supports IPSec for secure site-to-site
networking.

 VoIP-aware firewall dynamically provisions and closes UDP ports

used for VoIP calls

 IPSec: 3DES, SHA-1
 NAT/PAT server protects and hides enterprise LAN topology

VoIP

The EdgeMarc 4571/4571W resolves NAT/FW traversal problems for SIP
and H.323 traffic. It allows a single public IP address to be used for multiple
VoIP clients. VoIP survivability enables continuous service during WAN link
failures. Survivability can use either the FXO ports on the EdgeMarc
4571/4571W or an external gateway.

Quality of
Service

The EdgeMarc 4571/4571W maximizes WAN link utilization while optimizing
voice quality using prioritization and shaping. Quality of Service features
include:

 Class based queuing/prioritization
 Diffserv marking and policing
 Traffic shaping
 VoIP call admission control prevents oversubscription of priority

queue

Passive Call
Quality
Monitoring

The EdgeMarc 4571/4571W provides passive call quality monitoring
statistics for each VoIP call to enforce SLAs and resolve networking
problems that negatively affect call quality. The call quality monitoring
features:

 Per call statistics that include mean opinion score (average and

minimum), jitter, latency, and packet loss.

 Alarms for poor MOS scores.
 Active call count indicators.

Analog Voice

The EdgeMarc 4571/4571W features 6 FXS ports for connecting analog and
key system phones to the network, and 2 FXO ports to connect to the PSTN
for failover.

EdgeMarc 4571/4571W Features

© Edgewater Networks, Inc. All rights reserved. 4

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

A

B

LEDs

with the signal it is receiving.

Front Panel

© Edgewater Networks, Inc. All rights reserved. 5

A

B

an AC power outlet.

Ethernet LAN
Ports

an Ethernet switch. Unit can also be configured through any of these
ports using the web interface.

D

Ethernet WAN
Port

This port is typically used when connecting the EdgeMarc
4571/4571W to an existing WAN router, cable or xDSL modem.

(EVDO) WAN connections and maintenance functions.

EdgeMarc 4571/4571W using a VT100 terminal or emulation program.
The cable required is a Male to Female straight-through DB-9 cable.
The serial port uses a baud rate of 9600, 8 data bits, 1 stop bit and no
parity.

configuration of the EdgeMarc 4571/4571W is performed from a web
browser as covered in Edgewater Networks VoIP Operating System
(VOS) for EdgeMarc User Manual.

and LEDs

ports that

Back Panel

© Edgewater Networks, Inc. All rights reserved. 6

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

are used
to connect
to T1/E1
lines.

transmitted has a problem with the signal it is
receiving.

signal.

ports

ports

changed back to its original password.

back to the factory default settings. This will reset all passwords and
erase all prior configurations. The default LAN address will be set to

192.168.1.1.

made to the EdgeMarc 4571/4571W will be lost. Erasing the
configuration means that IP phones installed behind the EdgeMarc
4571/4571W will not work and Internet connectivity or network access
for PCs will be down until the system is reconfigured.

© Edgewater Networks, Inc. All rights reserved. 7

Installation

Observe the following guidelines when installing the EdgeMarc 4571/4571W:
 Always verify that the AC cord is disconnected from a power source prior to

installation.

 Do not stack multiple units on top of each other as this can cause overheating.
 Ensure that the installation site has adequate air circulation and meets the

minimum operating conditions for the system as specified in the Specifications
section of this document.

Required Tools, Materials, and Information

2

 TIA/EIA 568B standard Ethernet cables to connect the LAN ports to LAN switches

or to individual IP phones. These cables can also be used to connect the Ethernet
WAN port to a WAN router, a cable modem or a DSL Modem, or to connect a
T1/E1 port to a WAN or PRI connection.

 Philips screwdriver (if the unit will be mounted in a rack).
 If a T1/E1 port will be used to connect to the WAN, you will need:

─ T1/E1 cable to connect the T1/E1 port to a T1/E1 line
─ T1/E1 frame format
─ Layer 2 protocol such as PPP, Frame Relay/DLCIs, HDLC, etc.

Warning

To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to
connect the T1 port on your unit to an RJ-45 jack.

 If the unit will be mounted on the wall you will need:

─ 1 flat or Philips head screw driver
─ 2 round or flat head Philips or slotted wood screws - 1 ½ inch long.
─ 2 hollow wall anchors

© Edgewater Networks, Inc. All rights reserved. 8

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Step 1: Install the EdgeMarc 4571/4571W Chassis

1. Remove the EdgeMarc 4571/4571W and accessories from the shipping container:

 AC Power cord
 Rack mount ears
 6 Philips head screws to attach the rack mount ears to the chassis
 Wall mount stencil
 Antenna (EdgeMarc 4571W only)
 Edgewater Documentation CD
 Regulatory, Compliance, and Safety Information

2. Place the EdgeMarc 4571/4571W on a flat, dry surface such as a desktop, shelf or
tray, or install it in a rack or on the wall as described below.

3. Attach the antenna (EdgeMarc 4571W only).

Rack Mount Installation

You can install the EdgeMarc 4571/4571W in a 19” rack using the rack mount kit
supplied with the product.

IMPORTANT: Before completing rack installation of the EdgeMarc 4571/4571W,
take note of the following conditions:

Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the

operating ambient temperature of the rack environment may be greater than room
ambient. Therefore, consideration should be given to installing the equipment in an
environment compatible with the maximum ambient temperature specified by the
manufacturer.

Reduced Air Flow - Installation of the equipment in a rack should be such that the
amount of airflow required for safe operation of the equipment is not compromised.

Mechanical Loading - Mounting of the equipment in the rack should be such that a
hazardous condition is not achieved due to uneven mechanical loading.

Circuit Overloading - Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits might
have on overcurrent protection and supply wiring. Appropriate consideration of
equipment nameplate ratings should be used when addressing this concern.

Reliable Earthing - Reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other than
direct connections to the branch circuit (e.g. use of power strips).

To install the EdgeMarc 4571/4571W in a rack:

1. Attach the rack mount ears to both sides of the EdgeMarc 4571/4571W with the
supplied screws.

2. Install the unit in the rack with rack mount screws (not included).

© Edgewater Networks, Inc. All rights reserved. 9

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Wall-Mount Installation

You can mount the 4571/4571W on a wall using the two mounting brackets on the
bottom of the appliance. We recommend that you use two round or pan head screws.

1. Install two screws 203 mm horizontally apart on a wall or other vertical surface.
The screws should protrude from the wall so that you can fit the appliance between
the head of the screw and the wall.

If you install the screws in drywall, use hollow wall anchors to ensure that the unit
does not pull away from the wall due to prolonged strain from the cable and power
connectors.

2. Remove the 4571/4571W and accessories from the shipping container.

3. Mount the 4571/4571W on the wall as shown below.

© Edgewater Networks, Inc. All rights reserved. 10

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Do not mount the 4571W on the wall as shown below.

Step 2: Connect to the LAN and WAN

Connecting to the LAN

1. Connect one end of an Ethernet cable to local LAN port 1 on the back panel of the
EdgeMarc 4571/4571W (shown as B in the back panel diagram).

2. Connect the other end of the cable to your computer’s Ethernet port.

© Edgewater Networks, Inc. All rights reserved. 11

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Connecting to a WAN Router, Cable Modem or DSL Modem

1. Connect an Ethernet cable to the Ethernet WAN port on the EdgeMarc
4571/4571W (shown as D in the back panel diagram).

2. Connect the other end to an Ethernet port on a router or a modem.

Connecting to the WAN Using the T1/E1 Port

1. Based on the number of functional ports, connect one end of the T1/E1 cable(s) to
the T1/E1 port(s), shown as C in the back panel diagram.

2. Connect the other end of the cable(s) to the T1/E1 demarcation unit provided by
the Service Provider.

Caution

To reduce the risk of fire, connect the T1/E1 port to the T1/E1 network using only 26
AWG or larger wire such as 24, 22, 20, etc.

Step 3: Connect to Power

The EdgeMarc 4571/4571W comes with an AC power cord for connecting the unit to
an AC power outlet.

Warning

Always connect the AC power cord to an AC outlet suitable for the power supply that
came with the unit in order to reduce the risk of damage to it.

Caution

Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does
not hang from the power connector.

To connect the EdgeMarc 4571/4571W to power:

1. Plug one end of the power cord into the power receptacle on the back panel of the
EdgeMarc 4571/4571W (shown as A in the back panel diagram).

2. Plug the other end into an AC power outlet.

3. Make sure that the power and status LEDs on the front panel are solid green after
the EdgeMarc 4571/4571W powers on.

© Edgewater Networks, Inc. All rights reserved. 12

Configuring Basic Network

Settings

EdgeMarc SBCs feature an easy-to-use graphical user interface that provides access
to the VoIP Operating System (VOS) for EdgeMarc so you can manage settings for
your deployment. This section explains how to configure basic network settings that
enable the EdgeMarc device to function in your IP network.

The EdgeMarc’s VOS GUI interface is accessible through a web browser such as

Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox. EdgeMarc devices
are shipped with the pre-configured IP address 192.168.1.1 for the LAN port.

Configure the system’s WAN interface using the IP address, default gateway and

valid Primary and Secondary DNS server address or credentials assigned for your
EdgeMarc appliance by your Internet Services Provider (ISP).

3

Refer to the EdgeMarc VOS User Manual for complete details on how to configure
your EdgeMarc appliance for your network deployment.

Accessing VOS for EdgeMarc

1. Connect a computer to LAN port 1 of the EdgeMarc.

2. Enable DHCP on the computer so that it will obtain an IP address.

3. Launch a web browser on the computer and enter the URL string: 192.168.1.1.

4. Press Return. The login window opens.

© Edgewater Networks, Inc. All rights reserved. 13

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Note

If the System window does not open and "message of the day" displays,
select System from the Configuration menu to open the System window.

5. Enter the following credentials:
User name: root
Password: default

The VOS System window opens:

Note

For secure network management, change the default user name and password as
described in the Edgewater Networks VOS for EdgeMarc User Manual.

© Edgewater Networks, Inc. All rights reserved. 14

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Configuring Basic LAN, WAN, and T1/E1 Settings

1. Select Network from the VOS Configuration menu. The Network window opens:

Enabling a LAN Connection

1. In the LAN Interface Settings section of the Network window, enter the IP address
to be used on the LAN. By default, this is set to 192.168.1.1.

2. Enter the Subnet Mask to be used for the LAN. The default value is 255.255.255.0.

3. Click Submit to make your changes take effect now, or click Apply Later to
continue making changes to the page. Your changes will not take effect until you

© Edgewater Networks, Inc. All rights reserved. 15

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

click Submit All in the box that appears at the top of the screen:

Note

The LAN and WAN networks must be different subnets. Also, the LAN and WAN
interfaces must not be attached to the same broadcast domain. For example, the
LAN and WAN interfaces cannot be connected to the same hub or switch unless
they are segmented with VLANs.

Enabling a WAN Connection

1. In the WAN Interface IPv4 section of the Network window, select the method to
use to obtain an Internet connection. When you select a connection method, the
window displays the appropriate settings. The following connection methods are
available:

 Select PPPoE to initiate a PPP session over your WAN Ethernet port. Provide

the PPPoE username and password given by your ISP.

 Select DHCP to get a WAN-side IP address via a DHCP server available on

the WAN side of the network.

 Select Static IP to configure the WAN interface manually. Enter the IP Address,

Subnet Mask (default is 255.255.255.0), Default Gateway and DNS addresses
supplied by your ISP.

 Select T1/E1 to enable the T1/E1 interface. The T1/E1 Configuration window

displays. See Enabling the T1/E1 Interface.

2. Click Apply Later to save your settings. Your changes will not take effect until you
click Submit or Submit All in the Network window.

© Edgewater Networks, Inc. All rights reserved. 16

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

Enabling the T1/E1 Interface

1. In the WAN Interface IPv4 section of the Network window, select T1/E1. The T1/E1
Configuration window opens.

2. Enter the T1/E1 settings provided by your Internet Service Provider.

© Edgewater Networks, Inc. All rights reserved. 17

EdgeMarc 4571/4571W Enterprise Session Border Controller Installation Guide

3. When you are satisfied with your network settings, click Apply Later to return to
the Network window.

4. When you are ready to commit your changes, click Submit or Submit All to make
your changes take effect.

Deploying the EdgeMarc 4571/4571W

For details about how to configure and deploy the EdgeMarc appliance in your
network, refer to the Edgewater Networks VOS for EdgeMarc User Manual on the
Edgewater Networks knowledgebase.

The EdgeMarc can be deployed as a Session Border Controller in a network. It can
also be deployed in a network behind an existing firewall. For more information about
deploying your EdgeMarc behind a firewall, visit our support knowledgebase at

http://www.edgewaternetworks.com/kb.

© Edgewater Networks, Inc. All rights reserved. 18

WAN Ports

1x10/100 Mbps Ethernet

LAN Ports

4x10/100 Mbps Ethernet (Managed VLAN Switch)

T1/E1 ports

4

USB Ports

2 (Version 2.0)

Analog
Ports

2 FXS ports/6 FXO ports

Console
Port

1 RS-232 DB9 Female

Dimensions

Height 1.73” (43.18 mm) x Width 13.06” (431.8 mm) x
Depth 8” (330.2 mm)

Weight

4.2 lbs (1.91 kgs)

Power

12V @ 5.0A, internal

Warranty

1 Year

Operating
Temperature

0 to 45 degrees, Celsius

Humidity

10%-95%

Wireless

802.11 b/g (Model 4571W only)

Number of
VLANs

16

Specifications

A

For the latest information, please visit the following URL:

http://www.edgewaternetworks.com and look for EdgeMarc Product Family

Specifications under Products > EdgeMarc.

© Edgewater Networks, Inc. All rights reserved. 19

Warranty Information

Hardware Warranty

For a period of one (1) year after shipment of the Product, Edgewater warrants that
such Hardware will substantially conform to Edgewater’s published specifications for
such Hardware on the date of order if properly used in accordance with procedures
described in the documentation supplied by Edgewater. End-user shall notify
Edgewater of any nonconformance during the warranty period, obtain a return
authorization for the nonconforming Hardware from Edgewater, and return the
nonconforming Hardware to Edgewater’s designated repair facility, freight prepaid,
with a statement describing the nonconformity. Edgewater’s exclusive obligations with
respect to nonconforming Hardware shall be, at Edgewater’s option, to advance
replace such Hardware, if it is determined to be defective or to refund to End-user the
purchase price paid for the Product. Advance replacement units are shipped same
business day for next-day delivery (within the US) when hardware failure is determined
by 1pm PST. Failed components must be returned to Edgewater within 14 days or
End-user will be charged for new product purchase.

B

© Edgewater Networks, Inc. All rights reserved. 20

Safety

UL, FCC Part 15, FCC Part 68

EMC and RF

FCC Part 68 (Class A), Industrial Canada (IC), CE, VCCI,
C-tick

Telecom

FCC Part 68, TBR21, TBR13

Certification and Compliance

Certificates

Wireless LAN (Model 4571W only)

C

 IEEE 802.11d – Worldwide roaming
 IEEE 802.11h
 European 5GHz regulatory
 Japan 5GHz DFS
 IEEE 802.11j
 Japan Regulatory
 Korean 5GHz updates
 US Public Safety 4.9 GHz band

FCC PART 68 NOTICE

1. This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the bottom of this equipment is a label that contains,
among other information, a product identifier of [US: EWRDW00B457X]. If
requested, this number must be provided to the telephone company.

2. If this equipment [Converged Networking Router] causes harm to the telephone
network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. However, if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.

The telephone company may make changes in the facilities, equipment, operations
or procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modification to maintain uninterrupted service.

© Edgewater Networks, Inc. All rights reserved. 21

EdgeMarc 4571/4571W Converged Networking Router Installation Guide

3. If you experience trouble with this equipment, disconnect it from the network until
the problem has been corrected or until you are sure that the equipment is not
malfunctioning.

4. Please follow instructions when making repairs, if any (e.g. battery replacement
section); otherwise do not alternate or repair any parts of the device except
specified.

5. Connection to party line service is subject to state tariffs. Contact the state public
utility commission public service commission or corporation commission for
information.

6. If the telephone company requests information on what equipment is connected to
their lines, inform them of the following:

a) The telephone number that this unit is connected to,
b) The ringer equivalence number [REN: 0.0B]
c) The USOC jack required [RJ11C] and [RJ48C]
d) The FCC Registration Number [US: EWRDW00B457X]

Service Requirements

In the event of equipment malfunction, all repairs should be performed by Edgewater
Networks or an authorized agent. It is the responsibility of users requiring service to
report the need for service to Edgewater Networks or to one of our authorized agents.
Service can be facilitated through our office at:

Edgewater Networks, Inc.
2895 Northwestern Parkway, Santa Clara, CA 95051
Tel: [phone] Fax: [phone]

INDUSTRY CANADA (IC) NOTICE

This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC,
before the registration number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical specifications were
met. It does not imply that Industry Canada approved the equipment.

Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by a user to this equipment, or
equipment malfunctions, may give the telephone communications company cause to
request the user to disconnect the equipment.

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EdgeMarc 4571/4571W Converged Networking Router Installation Guide

Users should ensure for their own protection, that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas”.

Caution

Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.”

WARRANTY AND REPAIR SERVICE CENTER:

For warranty and repair assistance, please contact the Edgewater Technical
Assistance Center by sending email to [e-mail] or calling +1
[phone].

This Class (A) digital apparatus complies with Canadian ICES-003.

FCC Statement

This product has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against such interference when operating in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy,
and if not installed and used according to the instructions, may cause harmful
interference to radio communications.

Operation of this equipment in a residential area is likely to cause interference, in
which case the user, at his or her own expense will be required to take whatever
measures to correct the interference.

Caution

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Immunity CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.

The CE marking on this product indicates that it is in compliance with the European
Union’s EMC Directive 89/336/EEC, and Low Voltage Directive 73/23/EEC.

Page 23

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051
Phone: [phone]
[e-mail]