Edgewater Networks EdgeMarc 4300T Installation Manual

EdgeMarc 4300T

Converged Network

Appliance

Installation Guide

500-10001-001

EdgeMarc 4300T Converged Network Appliance Installation Guide

© 2006 Edgewater Networks, Inc.
Edgewater Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and

dismantling. No part of this document may be reproduced in any form by any means without prior written authorization
of Edgewater Networks, Inc. Documentation is provided as is, without warranty of any kind, either express or implied,
including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or
fitness for a particular purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other trademarks
appearing in this manual are owned by their respective companies.

Export Notice

This product, software and related technology is subject to U.S. export control and may be subject to export or import
regulations in other countries. Purchaser must strictly comply with all such laws and regulations. A license to export or
re-export may be required by the U.S. Department of Commerce.

Regulatory Compliance

FCC home and office use, UL, CE, FCC Part 68 and Industry Canada.

INDUSTRY CANADA (IC) NOTICE

“NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications, as confirmed by the registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a Declaration of Conformity indicating that
Industry Canada technical specifications were met. It does not imply that Industry Canada approved
the equipment.”

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by a user to this equipment, or equipment malfunctions, may give the
telephone communications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority or electrician.

WARRANTY AND REPAIR SERVICE CENTER:
The RAM Group

Kent McDonald
[e-mail]

[phone] x 100
This Class (B) digital apparatus complies with Canadian ICES-003.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.

See the VOS for EdgeMarc User Manual for more information regarding licenses.

2

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Typographic conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Contact and Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Feature Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents

Physical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Required Tools and Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wall-Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Rack-Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting the Power and Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

B Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

C Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

FCC PART 68 NOTICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

INDUSTRY CANADA (IC) NOTICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1

EdgeMarc 4300T Converged Network Appliance Installation Guide

2

Preface

Note

Thank you for your purchase of the 4300T converged network appliance. This
installation guide describes the 4300T and hardware installation procedures. It
is intended for network installers, network operators, and security officers.

About this Guide

The following table briefly describes each chapter and appendix in this guide .

Chapter or Appendix Description

Chapter 1, Overview Summary of the functional features of the

Chapter 2, Getting Started Instructions for installing the 4300T and

Appendix A, Specifications List of technical specifications of the 4300T.
Appendix B, Warranty Information Text of the hardware warranty for the 4300T.

4300T ; describes front-panel LEDs and physical
features of the back panel

accessing the VOS for EdgeMarc management
software.

Appendix C, Certification Information about agency compliance.

Typographic conventions

User inputs are displayed in boldface type and can represe nt either keyboar d
input or mouse selections in a browser window.

Names of web GUI menus and input areas are in italic type.

This format highlights information that is important or that has special interest.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

Caution

Warning

This format highlights information that will help prevent equipment damage or data
loss.

This format highlights safety information that must be followed to avoid the risk of
bodily injury.

Contact and Support Information

Edgewater Networks, Inc.
2730 San Tomas Expressway, Suite 200
Santa Clara, California 95051
www.edgewaternetworks.com
Phone: [phone]

General: [e-mail]
Sales: sales @edgewaternetworks.com

Edgewater Networks, Inc. - Technical Assistance Center
Phone: [phone] ext. 2
[e-mail]

4

Overview

1

The EdgeMarc 4300T converged network appliance is an intelligent, all-in-one
networking solution for enterprises and service providers. It r educes costs by
simplifying the deployment, management, and security of converged voice,
video, and data networks. The 4300T provides the following important
functions for converged networks:

• T1 Wide Area Network (WAN) access router

Acts as an integrated T1 CSU/DSU (Channel Service Unit/Data Service
Unit) for small and medium office connectivity.

— Fully integrated CSU/DSU
— T1 support
— Fractional T1 support
— Layer 2 protocol support for: HDLC, Cisco HDLC (cHDLC), PPP,

Frame Relay

— On-board RJ-48 connector for easy direct connection
— T1/E1 framer and transceiver

• B8ZS/HDB3 zero suppression

• Response to Inband Loop codes

• Manual payload loop through the GUI
— External transmit clock input and receive clock output headers
— Timing: internal or external (loop times from the network)
— Provides long haul CSU or short haul DSU signaling
— Meets FCC part 68 protection requirements

• Security

Uses a stateful packet inspection firewall in combination with a voice over
IP (VoIP) application layer gateway to provide comprehensive
“media-aware” security. The 4300T also supports IPSec for secure
site-to-site networking.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

•VoIP

Resolves NAT/FW traversal problems for SIP, MGCP and H.323 traffic,
and allows a single public IP addr ess to be used for multi ple VoIP clients.
VoIP survivability is also provided so that local SIP PSTN gatew ay s are
available for inbound and outbound calling during WAN link failures.

• Quality of service

Maximizes WAN link utilization while optimizing voice quality using
prioritization and shaping.

• Call quality monitoring

Provides passive call quality monitoring statistics for each VoIP call to
enforce SLAs and resolve networking problems that negatively affect call
quality.

• Future-proof scalability

Can be deployed initially as a low-cost WAN access router and then
licensed through software for mor e advanced VoIP features and incr eased
call performance. It is the ideal pl atform for service providers offering
DIA, hosted VoIP, and managed security services or enterprises migrating
to converged voice and data networks.

Feature Summary

VoIP

• SIP , MGCP and H.323 application layer gateway that allows a single public

• VoIP survivability for local call switching to PSTN gateways during W AN

QoS

• Class-based queuing and prioritization

• Diffserv marking and policing

• Traffic shaping

• VoIP call admission control (CAC) to prevent oversubscription of priority

Security

• Stateful packet inspection firewall

• VoIP-aware firewall that dynamically provisions and closes UDP ports

• IPSec: 3DES, SHA-1

IP address to be used for multiple VoIP endpoints

link failures (SIP only)

queue

used for VoIP calls

6

• NAT/PAT server that hides enterprise LAN topology
Passive Call Quality Monitoring

• Per-call statistics that include mean opinion score (average and

• Alarms for poor MOS scores

• Active call count indicators

Front Panel LEDs

The front panel LEDs display real-time information for key functions of the
4300T.

Overview

minimum), jitter, latency, and packet loss

LED Label Activity Description

A Power Off Power switch is off, or no power from wall outlet

Green Power switch is on; power is supplied to the unit

B Status Off Self-tests have failed; the unit has not booted

Green Self-tests completed successfully
Flashing Configuration is being written to permanent storage or an upgrade is in progress

C T1/E1 Off The T1 is in an alarm state and not synchronized

Green T1/E1 is not in an alarm state and synchronized

D WAN Link/Act Flashi ng indicates activity; On indicates a connection
E WAN 100Mbps On = 100Mbps link speed, Off = 10Mbps link speed
F LAN Li nk/Act Flashing indicates activity; On indicates a connection
G 100Mbps On = 100Mbps link speed, Off = 10Mbps link speed
H Calls Off No calls are active

Green One or more calls are active

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EdgeMarc 4300T Converged Network Appliance Installation Guide

Back Panel

The back panel contains the following ports.

Name Description

A Power connector Accepts the plug from the supplied power cord and connects the unit to an AC

power source

Erase button If pressed once and then pressed again within 2 seconds, returns the 4300T g to

B

its factory default state

Caution

Using the Erase button as outlined above means any configuration made
to the 4300T will be lost. Additionally, the VoIP ALG registration code must
be re-entered. Erasing the configuration means that IP phones installed
behind the 4300T will not work and Internet connectivity or network
access for PCs will be down until the system is reconfigured.

C LAN1, LAN2, LAN3, LAN4 Local Area Network (LAN) ports which connect the IP phone or an Ethernet

switch; the unit may also be configured through any of these ports using the web
interface

Ethernet WAN port Used as an alternative to the T1/E1 WAN port, most typically when connecting

D

E Management console port Used to establish a local console session with the 4300T using a VT100 terminal

F T1/E1 WAN Connects to a data T1 line (the device at the far end of the line is a router or

the 4300T to an existing T1/E1 WAN router, cable or xDSL modem

or emulation program; the cable required is a straight-through 8-wire cable, and
the serial port uses a baud rate of 9600, 8 data bits, 1 stop bit and no parity.

This port is used for debug or local diagnostic purposes only. Primary
configuration of the 4300T is performed from a web browser as covered in VOS
User Manual <<make this a Note>>

other device expecting TCP/IP data); individual DS-0 channels on the T1 are not
used to carry uncompressed voice

8

Getting Started

Warning

Physical Installation

The 4300T is designed for desktop, wall-mount, or rack installation. Follow
these guidelines when installing the system:

• Verify that the AC cord is disconnected from a power source prior to

installation.

• Ensure that the installation site has adequate air circulation and meets the

minimum operating conditions as indicated in SPECIFICATIONS.

2

Required Tools and Materials

• If the unit will be mounted on the wall:
— 1 Flat or Phillips screw driver
— 2 round or flat head Phillips or slotted screws – 1 ½ inch long
— 2 hollow wall anchors

• If the unit will be mounted in a shelf:
— Rack-mount Kit, Part# EA-4300TRACKMOUNTKIT-19

• If the T1/E1 port will be used to connect to WAN:
— T1 cable to connect the T1/E1 port to a T1 line.

To reduce the risk of fire, use only 26 AWG or larger wire (e.g. 24, 22, 20, etc.) to
connect the T1 port on the unit to an RJ-45 jack.

• Ethernet cables - to connect the LAN ports to LAN switches or to
individual IP phones. These cables may also be used to connect the
Ethernet WAN port to a WAN ro uter, a Cable Modem or a DSL Modem if
the /E1 port is not being used to connect to WAN.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

Note

Desktop Installation

1 Remove the 4300T and accessories from the shipping container.
2 Place the 4300T on a flat, dry surface such as a desktop, shelf, or tray.

Wall-Mount Installation

Mount the 4300T on a wall using the two mounting brackets on the bottom of
the appliance. We recommend that you use two round-head or pan- head
screws.

1 Install two screws 4.875 inches apart, horizontally, on a wall or other

vertical surface. The screws should extend from the wall so that you can
fit the appliance sheet metal between the head of the screw and the wall.

If installing the screws in drywall, use hol low wall anchors to ensure that
the unit does not pull away from the wall because of prolonged strain fr om
the cable and power connectors.

2 Remove the 4300T and accessories from the shipping container.
3 Mount the 4300T on the wall.

Rack-Mount Installation

The 4300T 19” Rack Mount Kit is used with Revision B 4300T systems only. These
systems have the assembly number (A/N) 120-4300T-01-B listed on the bottom of the
chassis.

You can mount the 4300T on a wall using the two mounting brackets on the
bottom of the appliance. W e recommend that you use two round or pan head
screws.

1 Remove the 4 foam pads used in a desktop installation from the bottom of

the 4300T chassis.

2 Attach the 19” rack mount ears to the 4300T chassis using the supplied

screws as shown in the next figure.

10

Getting Started

Warning

3 Mount the completed assembly into your 19” equipment rack.

Connecting the Power and Cables

The 4300T comes with an AC power cord and power adapter for connecting
the unit to the AC outlet.

Always connect the AC power cord to an AC outlet suitable for the power supply that
came with the unit in order to reduce the risk of damage to it.

• Connect one end of the AC power cord to the power adapter and the other
one to the AC outlet.

• Connect the plug from the power adapter to the Power Connector on the
4300T. A small amount of force may be necessary to properly position the
plug.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

• Secure the power adapter using a fastener or tie wrap to nearby shelf so
that it does not hang from the power connector. <<formatting went
wonky; this should be a Caution>>

• If connecting to the WAN using the T1, connect the T1 cable to the T1/E1
port and the other end of the cable to the T1 line. Enable the T1 port from
the Network Configuration Menu. In this case Ethernet W AN por t will not
be available.

• If connecting to a WAN router, cable modem or DSL modem, connect the
Ethernet cable to the Ethernet W AN port on 4300T and the other end to the
WAN device.

Administration

The 4300T may be configured using a web browser such as Internet Explorer
or Netscape Navigator. The 4300T is shipped with the pre-configured IP
address 192.168.1.1 for the LAN port.

To connect to the 4300T, follow these steps:

1 Assign static IP address 192.168.1.2 and subnet 255.255.255.0 to a PC.
1 Connect the PC to LAN port 4 on the 4300T.
2 Launch a web browser on the PC and enter the URL string: 192.168.1.1.

Press Return.

3 The login window appears.

12

Getting Started

Note

4 Enter the username root and the password default to log into the system.

The initial 4300T main configuration menu appears.

5 Select Network to start configuring the 4300T. For instructions, see the

For secure network management, change the default user name and password, as
described in the VOS for EdgeMarc User Manual.

VOS for EdgeMarc User Manual.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

14

Specifications

WAN Ports 1 x T1 CSU/DSU or 10/100 Ethernet
LAN Ports 4 x 10/100 Ethernet (switched)
Serial Ports 1 x RS-232
Dimensions Height: 1.7 inches (4.3 cm)

Weight 2 lb (0.91 kg)
Power 12V 3A
Warranty 1 year

A

Width 10 inches (25.4 cm)
Depth: 7 inches (17.8 cm)

For up-to-date information, visit the following URL:

http://www.edgewaternetworks.com. Look for EdgeMarc Product Family

Specifications under Products

→ EdgeMarc.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

16

Warranty Information

Hardware Warranty

For a period of one (1) year after shipment of the Product, Edgewater warrants
that such Hardware will substantially conform to Edgewater’s published
specifications for such Hardware on the date of order if properly used in
accordance with procedures described in the documentation supplied by
Edgewater. End-user shall notify Edgewater of any nonconformance during
the warranty period, obtain a return authorization for the nonconforming
Hardware from Edgewater, and return the nonconforming Hardware to
Edgewater ’ s designated repair facility, freight prepaid, with a statement
describing the nonconformity. Edgewater’s exclusive obligations with respect
to nonconforming Hardware shall be, at Edgewater’s option, to advance
replace such Hardware, if it is determined to be defective, or to refund to
End-user the purchase price paid for the Product. Advance r eplacement units
are shipped same business day for next-day delivery (within the US) when
hardware failure is determined by 1pm PST. Failed components must be
returned to Edgewater within 14 days or End-user will be charged for new
product purchase.

B

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EdgeMarc 4300T Converged Network Appliance Installation Guide

18

Certification

Caution

FCC PART 68 NOTICE

This equipment complies with Part 68 of the FCC Rules and the requirements
adopted by ACTA . On the bottom surface of this equipment is a label that
contains a product identifier in the format US:AAAEQ##TXXXX. If requested,
this number must be provided to the telephone company.

This equipment uses RJ48C and RJ45 jacks.
Any plug and jack used to connect this equipment to the premises wiring and

telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. See installation instructions for details.

If this equipment, Model 4300T causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance
of service may be required. But if advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is
necessary.

The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment. If
this happens, the telephone company will provide advance notice in or der for
you to make the necessary modifications to maintain uninterrupted service.

If you experience trouble with this product, or for repair or warranty
information, please contact Edgewater Networks Technical Assistance Center
at 408.351.7255 If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment until the
problem is resolved.

C

This equipment contains no user-serviceable parts.

Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation
commission for information.

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EdgeMarc 4300T Converged Network Appliance Installation Guide

Caution

If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of Model 4300T equipment does not disable your
alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.

INDUSTRY CANADA (IC) NOTICE

This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications, as confirmed by the registration number. The
abbreviation, IC, before the registration number signifies that r egistration was
performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.

Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by a user to this
equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the
equipment.

Users should ensure for their own protection, that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This pr ecaution may be
particularly important in rural areas”.

Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority or electrician.”

WARRANTY AND REPAIR SERVICE CENTER:

Kent McDonald, [phone] x100

20

Edgewater Networks

2730 San Tomas Expressway
Suite 200
Santa Clara, CA 95051
Phone: [phone]
[e-mail]
http://www.edgewaternetworks.com