Edgewater Networks EdgeMarc 2900e, EdgeMarc 2900a Hardware Installation Manual

EdgeMarc 2900 Series

Hardware Installation Guide

U.S. Headquarters:
Edgewater Networks, Inc.

5225 Hellyer Ave., Suite 100
San Jose, California 95138

Phone: [phone]
Fax: [phone]

edgewaternetworks.com

© 2017, Edgewater Networks, Inc.
Edgewater Networks Confidential, All Rights Reserved.

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of
Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc.
Any other trademarks appearing in this manual are owned by their respective companies.

Copyright

This document is protected by copyright an d distributed under licenses restricting its use, copying, distribution, and
decompilation. No part of this document may be reproduced in any form by any means without prior written authorization
of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied,
including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or
fitness for a particular purpose.

Software Export Controls

Purchaser acknowledges that these products are subject to the U.S. Export Administration Regulations (“EAR”) and that
Purchaser will comply with the EAR. Purchaser expressly acknowledges that it is not located in Cuba, Iran, North Korea,
Sudan or Syria. Purchaser will not export or re-export Edgewater Networks’ Product, directly or indirectly to: (i) any
countries that are subject to the EAR, (ii) any known end-user who will use the Product in the design, development or
production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets,
or unmanned air vehicle systems, or (iii) any end-user who has been prohibited from participating in U.S. export
transactions by any federal agency of the U.S. government. In addition, Purchaser is responsible for complying with any
local laws in Purchaser’s jurisdiction which may impact Purchaser’s right to import, export or use Edgewater Networks’
Products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.

Warranty

Use this product in accordance with the instructions in Required Tools and Materials and refer to License and Warranty

Information at the end of this document.

Typographica l Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can
or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in
new releases of this publication. Edgewater Networks may make improvements or changes in the product or products
described in this publication at any time, without prior notice.

Document Release Date

9/27/17

Document Revision

Rev 1.5

Contents

About This Guide

Typographic Conventions ......................................................... 3

Document Organization ............................................................ 4

Contact and Support Information .............................................. 4

EdgeMarc 2900 Series

1

Introduction ........................................................................... 5

Product Overview - 2900e

2

EdgeMarc 2900e Front Panel ..................................................... 6

EdgeMarc 2900e Back Panel ..................................................... 8

Ethernet Port LEDs ................................................................ 10

EdgeMarc 2900e SD Card Specifications ................................... 10

Product Overview - 2900a

3

EdgeMarc 2900a Front Panel ................................................... 13

EdgeMarc 2900a Back Panel ................................................... 15

Ethernet Port LEDs ................................................................ 17

EdgeMarc 2900a MicroSD Card Specifications ........................... 18

Physical Installation

4

Overview .............................................................................. 21

EdgeMarc 2900 series Appliance Shipping Contents ................... 22

Required Tools and Materials .................................................. 23

Power Surge Protection .......................................................... 23

Installing the EdgeMarc 2900 series on a Desktop,

Shelf, or Tray ........................................................................ 23

Installing the EdgeMarc 2900 series on a Wall ........................... 23

Installing the EdgeMarc 2900 series in a Rack

Connecting the Power and Cables ............................................ 24

Powering On the EdgeMarc 2900 series ................................ 25

Configuring Basic Network Settings

5

Connecting to the EdgeMarc for the First Time .......................... 26

Deploying the EdgeMarc 2900 series Session Border Controller . 29

........................... 24

© 2017 Edgewater Networks. All Rights Reserved.

1

EdgeMarc 2900 Series Har dware Installation Guide

Specifications, Safety, Compliance, and Certifications

A

Specifications and Certifications .............................................. 30

FCC Notice ........................................................................ 31

Class A Digital Device or Peripheral ................................. 31

Part 15 FCC Rules ......................................................... 31

Industry Canada (IC) .................................................... 32

Canadian Certification Requirements for Bilingual Safety,

Warning and Caution Markings ............................................ 33

Class A Statements ............................................................... 34

Japan .......................................................................... 34

Korea .......................................................................... 34

China .......................................................................... 34

EEA Regulatory Notices .......................................................... 34

CE Mark R & TTE Directive .................................................. 34

Declaration of Conformity ................................................... 34

Restriction of Hazardous Substances Directive (RoHS) ............... 36

End of Life Products ............................................................... 36

Important Safety Instructions ................................................. 37

Importantes Instructions de Securite ................................... 37

License and Warranty Information

B

EdgeMarc Limited Hardware Warranty ...................................... 39

EdgeMarc Standard Limited Software Warranty ......................... 40

Exclusions......................................................................... 40

Disclaimer ........................................................................

Limitation of Liability .......................................................... 40

Support and Services Agreements ....................................... 41

Appendix A

Console Cable Pinout Table ..................................................... 42

40

© 2017 Edgewater Networks. All Rights Reserved.

2

Note

Tip Caution

Warning

About This Guide

This guide provides an overview of the EdgeMarc™ 2900 series hardware
components, instructions for installing the device, and how to set up the
EdgeMarc in your network for the first time. It also includes compliance and
certification notices and hardware and software warranty information.

For instructions on using the EdgeMarc VoIP Operation System (VOS) web­based GUI to configure, deploy, and manage the EdgeMarc, refer to the
EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

http://edgewaternetworks.force.com/kb/

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input,
mouse selections in a browser window, and buttons on the GUI, depending on
the context. For example, the notation File > Open... means that you first click
the File menu and then select Open... from the sub-menu in the GUI.

Command Line Interface (CLI) text is shown in courier font.

Notes highlight information that is important or that has special interest.

Tips provide additional inform ation that is helpful in perf orming a
particular task but is not mandatory to perform the task.

Cautions alert you of actions or events that may cause system damage or
loss of data.

Warnings alert you of actions or events that may cause bodily harm.

Note

Note

Tip

Caution

Caution

Warning

© 2017 Edgewater Networks. All Rights Reserved.

3

Chapter 1, EdgeMarc 2900 Series

An overview of the EdgeMarc 2900 Series

Chapter 2, P rod u c t Overview - 2900e

Describes EdgeMarc 2900e series

Chapter 3, P rod u c t Overview - 2900a

Describes EdgeMarc 2900a series

Chapter 4, Physical Installation

Provides instructions for installing the

Chapter 5, Configuring Basic Network

Describes how to power on the Edge Marc and
access the graphical user interface (GUI) to
configure basic network settings for the first

Safety, Compliance, and Certifications

Describes EdgeMarc 2900 series specifications

License and Warranty Information

License information related to the operation of

Appendix A

EdgeMarc 2900 Series Har dware Installation Guide

Document Organization

Item Description

devices

hardware components.

hardware components.

EdgeMarc 2900 series hardware.

Settings

time.

and certifications.

EdgeMarc hardware and software.

Contact and Support Information

Headquarters

5225 Hellyer Ave., Suite 100
San Jose, CA 95138
[phone]
Fax: [phone]

General: [e-mail]
Sales: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center
Phone - 408.351.7200 ext. 2

[e-mail]

© 2017 Edgewater Networks. All Rights Reserved.

4

Introduction

The EdgeMarc 2900 series of Intelligent Edge devices enables enterprises
and service providers to future-proof their SIP trunking and Unified
Commu nications deployments, pr oviding a highly flexible, s calable, and
secure platform for service delivery and ongoing service quality
management.

1

EdgeMarc 2900 Series

The 2900e offers dual Ethernet and Optical WAN connections to extend the
capabilities of Edgewater's Network Edge Orchestration platform,
supporting WAN connections up to 1 Gbps and 300 concurrent calls.

The EdgeMarc 2900a adds both outbound and inbound analog line
(FXO/FXS) support for applications such as PSTN fail-over, fax, and
overhead paging.

© 2017 Edgewater Networks. All Rights Reserved.

5

Power

Off

Power is not supplied to the device.
Troubleshoot by verifying that the power adapter is

connected to the unit and that power is supplied to the AC

Solid

Power is supplied to the unit.

Status

Off

Power is not supplied to the device, or the bootloader f a iled

Solid

The device is running a self-test and is initializing.

Flashing

The device is upgrading its software.

Product Overview - 2900e

EdgeMarc 2900e Front Panel

Figure 2-1 EdgeMarc 2900e Front Panel

2

When lit, the Power LED indicates power is applied to the system. The
Status LED changes to indicate the current state of the system.
(Figure 2-1).

Table 2-1 EdgeMarc 2900e LEDs

LED Indicator Description

wall ou tlet.

Green

to load.

Amber

Amber

© 2017 Edgewater Networks. All Rights Reserved.

6

Flashing

The device is loading the EdgeMarc VoIP Operation System

Solid

VOS is ready.

Red

The device is in the bootloader. The kernel will change the

EdgeMarc 2900 Hardware I nstallation Guide

Table 2-1 EdgeMarc 2900e LEDs (continued)

Green

Green

(VOS).

LED to solid amber once the kernel starts loading.

7

© 2017 Edgewater Networks. All Rights Reserved.

Physical

12 vDC Power

External

12 VDC, 1.66A MAX.
Power/Status

System power

Refer to Table 2-1 for system and power status details.

Ethernet WAN

WAN

2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

SPF Link LEDs

Status

When lit, the SFP port is active and the copper RJ- 45

Optical WAN

WAN

Small Form-Factor Pluggable (SFP) for fiber (RJ-45)

45 (operating at 10/100/1000 Mbps) port can be

LAN Ports 1-4

LAN

4 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

EdgeMarc 2900e Back Panel

Figure 2-2 EdgeMarc 2900e Back Panel

Table 2-2 EdgeMarc 2900e Back Panel Compo nents

Product Overview - 2900e

Label/Type

LEDs

Ports 1-2

SFP Ports 1-2

Function

power
adapter

and status

Description

network connectivity (copper).

port is inactive.

Gigabit Ethernet connectivity.
Either the SFP port (operating at 100/1000 Mbps) or the

RJ­active at a time.

network connectivity (copper). Default IP: 192.168.1.1

© 2017 Edgewater Networks. All Rights Reserved.

8

Erase

Erase button

Press the Erase button in quick succession to control the

When restored to factory default settings, the
current configuration is lost, disconnecting all VoIP
devices, Internet connectivity, and network access for

Management

Management

RJ-45 serial craft port for console management.
This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

Micro SD Card

Storage

Allows the EdgeMarc to save configurations and other
files to an SD High Capacity (SDHC) Version 2.0 card.
Maximum storage capacity is 32 GB per SD card, 4 GB

EdgeMarc 2900 Hardware I nstallation Guide

Table 2-2 EdgeMarc 2900e Back Panel Compo nents (continued)

following:



One click—No action.



Two clicks—Resets the CLI and GUI password with no
service interruption.



Three clicks—Restores to factory default settings and
reboots the system.

Note:

computers until the system is reconfigured.

Console Port

Interface

browser as described the EdgeMarc User Guide.

per file. The S D card c apa bili ties are confi gured wi th the
web-based configuration menu and with command-line
interface (CLI).

Refer to EdgeMarc 2900e SD Card Specifications.

9 © 2017 Edgewater Networks. All Rights Reserved.

Activity/Link

Green

On—Solid

The device is powered and there is a good link between the

Off

There is no connection between the ends of the network

On—

The adapter is sending and receiving network data. The
frequency of the flashing varies with the amount of data

Speed

Amber

On—

A powered device is connected and the port speed is set to
Green

On—Solid

A powered device is connected and the port speed is set to

Off

The device is not powered, no cable connected, or the port

Ethernet Port LE Ds

Table 2-3 Ethernet Port LEDs

Label Indication Status

Product Overview - 2900e

Green

Flickering
Green

Flickering
Amber

Green

Ethernet port and the connected switch.

cable. Check ca ble, replace cab le.

being transferred.

1000 Mbps.

100 Mbps.

speed is set to 10 Mbps.

EdgeMarc 2900e micro SD Card Specifications

Table 2-4 describes supported EdgeMarc 2900e micro SD card features.

For information about configuring micro SD card settings, see the EdgeMarc
VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Disclaimer

Some older and slower speed micro SD cards do not support the entire
MMC specification. These cards can dramatically reduce the card w rite

© 2017 Edgewater Networks. All Rights Reserved. 10

Feature

Description

File format

MS-DOS File Allocation Table FAT32

SD card classes

Class 10, and UHS-1

Capacity

Maximum storage capacity: 32 GB per SD card,

CLI

File Commands
Directory Comm a n d s

SD Card Commands

EdgeMarc files

You can copy the following types of files to and from
the SD card using the CLI: conf1, conf2, syslog,

TFTP server

The TFTP file server is used for endpoint

FTP server

The FTP file server is used for endpoint

Remote access

SSH into the EdgeMarc 2900e via SCP for remote

System alerts for

A system alert is issued when an SD card is inserted
or removed. The alert contains the timestamp of

EdgeMarc 2900 Hardware I nstallation Guide

speeds and the overall performance of the system. Recommended micro
SD cards are class 10, UHS 1 or faster.

Table 2-4 SD Card Features

Recommended default is Class 10 or faster.

4 GB per file.



delete = rm



copy = cp



rename = mv



edit = vi or cat

SD card
insert/removal



create = mkdir



delete = rmdir



rename = mv



mount = sdcard mount



unmount = sdcard umount



format quick = sdcard format



name/rename SD card = sdcard volume
<volume name>



status = sdcard check

pcap, mand logs, sys_report output.

configuration file storage.

configuration file storage.

access to the SD card and files within the SD card.

the event.

11 © 2017 Edgewater Networks. All Rights Reserved.