Edgewater Networks EdgeMarc 2900e, EdgeMarc 2900a Hardware Installation Manual

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Page 1

EdgeMarc 2900 Series

Hardware Installation Guide

U.S. Headquarters: Edgewater Networks, Inc.

5225 Hellyer Ave., Suite 100 San Jose, California 95138

Phone: 408.351.7200 Fax: 408.727.6430

edgewaternetworks.com

Page 2

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc. Any other trademarks appearing in this manual are owned by their respective companies.

This document is protected by copyright an d distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this document may be reproduced in any form by any means without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied, including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or fitness for a particular purpose.

Software Export Controls

Purchaser acknowledges that these products are subject to the U.S. Export Administration Regulations (“EAR”) and that Purchaser will comply with the EAR. Purchaser expressly acknowledges that it is not located in Cuba, Iran, North Korea, Sudan or Syria. Purchaser will not export or re-export Edgewater Networks’ Product, directly or indirectly to: (i) any countries that are subject to the EAR, (ii) any known end-user who will use the Product in the design, development or production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets, or unmanned air vehicle systems, or (iii) any end-user who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. In addition, Purchaser is responsible for complying with any local laws in Purchaser’s jurisdiction which may impact Purchaser’s right to import, export or use Edgewater Networks’ Products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement. Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.

Warranty

Use this product in accordance with the instructions in Required Tools and Materials and refer to License and Warranty

Information at the end of this document.

Typographica l Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in new releases of this publication. Edgewater Networks may make improvements or changes in the product or products described in this publication at any time, without prior notice.

Document Release Date

9/27/17

Document Revision

Rev 1.5

Page 3

Contents

About This Guide

Typographic Conventions ......................................................... 3

Document Organization ............................................................ 4

Contact and Support Information .............................................. 4

EdgeMarc 2900 Series

Introduction ........................................................................... 5

Product Overview - 2900e

EdgeMarc 2900e Front Panel ..................................................... 6

EdgeMarc 2900e Back Panel ..................................................... 8

Ethernet Port LEDs ................................................................ 10

EdgeMarc 2900e SD Card Specifications ................................... 10

Product Overview - 2900a

EdgeMarc 2900a Front Panel ................................................... 13

EdgeMarc 2900a Back Panel ................................................... 15

Ethernet Port LEDs ................................................................ 17

EdgeMarc 2900a MicroSD Card Specifications ........................... 18

Physical Installation

Overview .............................................................................. 21

EdgeMarc 2900 series Appliance Shipping Contents ................... 22

Required Tools and Materials .................................................. 23

Power Surge Protection .......................................................... 23

Installing the EdgeMarc 2900 series on a Desktop,

Shelf, or Tray ........................................................................ 23

Installing the EdgeMarc 2900 series on a Wall ........................... 23

Installing the EdgeMarc 2900 series in a Rack

Connecting the Power and Cables ............................................ 24

Powering On the EdgeMarc 2900 series ................................ 25

Configuring Basic Network Settings

Connecting to the EdgeMarc for the First Time .......................... 26

Deploying the EdgeMarc 2900 series Session Border Controller . 29

........................... 24

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EdgeMarc 2900 Series Har dware Installation Guide

Specifications, Safety, Compliance, and Certifications

Specifications and Certifications .............................................. 30

FCC Notice ........................................................................ 31

Class A Digital Device or Peripheral ................................. 31

Part 15 FCC Rules ......................................................... 31

Industry Canada (IC) .................................................... 32

Canadian Certification Requirements for Bilingual Safety,

Warning and Caution Markings ............................................ 33

Class A Statements ............................................................... 34

Japan .......................................................................... 34

Korea .......................................................................... 34

China .......................................................................... 34

EEA Regulatory Notices .......................................................... 34

CE Mark R & TTE Directive .................................................. 34

Declaration of Conformity ................................................... 34

Restriction of Hazardous Substances Directive (RoHS) ............... 36

End of Life Products ............................................................... 36

Important Safety Instructions ................................................. 37

Importantes Instructions de Securite ................................... 37

License and Warranty Information

EdgeMarc Limited Hardware Warranty ...................................... 39

EdgeMarc Standard Limited Software Warranty ......................... 40

Exclusions......................................................................... 40

Disclaimer ........................................................................

Limitation of Liability .......................................................... 40

Support and Services Agreements ....................................... 41

Appendix A

Console Cable Pinout Table ..................................................... 42

Page 5

Note

Tip Caution

Warning

About This Guide

This guide provides an overview of the EdgeMarc™ 2900 series hardware components, instructions for installing the device, and how to set up the EdgeMarc in your network for the first time. It also includes compliance and certification notices and hardware and software warranty information.

For instructions on using the EdgeMarc VoIP Operation System (VOS) webbased GUI to configure, deploy, and manage the EdgeMarc, refer to the EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

http://edgewaternetworks.force.com/kb/

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input, mouse selections in a browser window, and buttons on the GUI, depending on the context. For example, the notation File > Open... means that you first click the File menu and then select Open... from the sub-menu in the GUI.

Command Line Interface (CLI) text is shown in courier font.

Notes highlight information that is important or that has special interest.

Tips provide additional inform ation that is helpful in perf orming a particular task but is not mandatory to perform the task.

Cautions alert you of actions or events that may cause system damage or loss of data.

Warnings alert you of actions or events that may cause bodily harm.

Note

Tip

Caution

Warning

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Chapter 1, EdgeMarc 2900 Series

An overview of the EdgeMarc 2900 Series

Chapter 2, P rod u c t Overview - 2900e

Describes EdgeMarc 2900e series

Chapter 3, P rod u c t Overview - 2900a

Describes EdgeMarc 2900a series

Chapter 4, Physical Installation

Provides instructions for installing the

Chapter 5, Configuring Basic Network

Describes how to power on the Edge Marc and access the graphical user interface (GUI) to configure basic network settings for the first

Safety, Compliance, and Certifications

Describes EdgeMarc 2900 series specifications

License and Warranty Information

License information related to the operation of

Appendix A

EdgeMarc 2900 Series Har dware Installation Guide

Document Organization

Item Description

devices

hardware components.

EdgeMarc 2900 series hardware.

Settings

time.

and certifications.

EdgeMarc hardware and software.

Contact and Support Information

Headquarters

5225 Hellyer Ave., Suite 100 San Jose, CA 95138 (408) 351-7200 Fax: 408.727.6430

General: info@edgewaternetworks.com Sales: sales@edgewaternetworks.com

Edgewater Networks, Inc. - Technical Assistance Center Phone - 408.351.7200 ext. 2

support@edgewaternetworks.com

Page 7

Introduction

The EdgeMarc 2900 series of Intelligent Edge devices enables enterprises and service providers to future-proof their SIP trunking and Unified Commu nications deployments, pr oviding a highly flexible, s calable, and secure platform for service delivery and ongoing service quality management.

EdgeMarc 2900 Series

The 2900e offers dual Ethernet and Optical WAN connections to extend the capabilities of Edgewater's Network Edge Orchestration platform, supporting WAN connections up to 1 Gbps and 300 concurrent calls.

The EdgeMarc 2900a adds both outbound and inbound analog line (FXO/FXS) support for applications such as PSTN fail-over, fax, and overhead paging.

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Power

Off

Power is not supplied to the device. Troubleshoot by verifying that the power adapter is

connected to the unit and that power is supplied to the AC

Solid

Power is supplied to the unit.

Status

Off

Power is not supplied to the device, or the bootloader f a iled

Solid

The device is running a self-test and is initializing.

Flashing

The device is upgrading its software.

Product Overview - 2900e

EdgeMarc 2900e Front Panel

Figure 2-1 EdgeMarc 2900e Front Panel

When lit, the Power LED indicates power is applied to the system. The Status LED changes to indicate the current state of the system. (Figure 2-1).

Table 2-1 EdgeMarc 2900e LEDs

LED Indicator Description

wall ou tlet.

Green

to load.

Amber

Page 9

Flashing

The device is loading the EdgeMarc VoIP Operation System

Solid

VOS is ready.

Red

The device is in the bootloader. The kernel will change the

EdgeMarc 2900 Hardware I nstallation Guide

Table 2-1 EdgeMarc 2900e LEDs (continued)

Green

(VOS).

LED to solid amber once the kernel starts loading.

Page 10

Physical

12 vDC Power

External

12 VDC, 1.66A MAX. Power/Status

System power

Refer to Table 2-1 for system and power status details.

Ethernet WAN

WAN

2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

SPF Link LEDs

Status

When lit, the SFP port is active and the copper RJ- 45

Optical WAN

WAN

Small Form-Factor Pluggable (SFP) for fiber (RJ-45)

45 (operating at 10/100/1000 Mbps) port can be

LAN Ports 1-4

LAN

4 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

EdgeMarc 2900e Back Panel

Figure 2-2 EdgeMarc 2900e Back Panel

Table 2-2 EdgeMarc 2900e Back Panel Compo nents

Product Overview - 2900e

Label/Type

LEDs

Ports 1-2

SFP Ports 1-2

Function

power adapter

and status

Description

network connectivity (copper).

port is inactive.

Gigabit Ethernet connectivity. Either the SFP port (operating at 100/1000 Mbps) or the

RJactive at a time.

network connectivity (copper). Default IP: 192.168.1.1

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Erase

Erase button

Press the Erase button in quick succession to control the

When restored to factory default settings, the current configuration is lost, disconnecting all VoIP devices, Internet connectivity, and network access for

Management

RJ-45 serial craft port for console management. This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

Micro SD Card

Storage

Allows the EdgeMarc to save configurations and other files to an SD High Capacity (SDHC) Version 2.0 card. Maximum storage capacity is 32 GB per SD card, 4 GB

EdgeMarc 2900 Hardware I nstallation Guide

Table 2-2 EdgeMarc 2900e Back Panel Compo nents (continued)

following:



One click—No action.



Two clicks—Resets the CLI and GUI password with no service interruption.



Three clicks—Restores to factory default settings and reboots the system.

Note:

computers until the system is reconfigured.

Console Port

Interface

browser as described the EdgeMarc User Guide.

per file. The S D card c apa bili ties are confi gured wi th the web-based configuration menu and with command-line interface (CLI).

Refer to EdgeMarc 2900e SD Card Specifications.

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Activity/Link

Green

On—Solid

The device is powered and there is a good link between the

Off

There is no connection between the ends of the network

On—

The adapter is sending and receiving network data. The frequency of the flashing varies with the amount of data

Speed

Amber

On—

A powered device is connected and the port speed is set to Green

On—Solid

A powered device is connected and the port speed is set to

Off

The device is not powered, no cable connected, or the port

Ethernet Port LE Ds

Table 2-3 Ethernet Port LEDs

Label Indication Status

Product Overview - 2900e

Green

Flickering Green

Flickering Amber

Green

Ethernet port and the connected switch.

cable. Check ca ble, replace cab le.

being transferred.

1000 Mbps.

100 Mbps.

speed is set to 10 Mbps.

EdgeMarc 2900e micro SD Card Specifications

Table 2-4 describes supported EdgeMarc 2900e micro SD card features.

For information about configuring micro SD card settings, see the EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Disclaimer

Some older and slower speed micro SD cards do not support the entire MMC specification. These cards can dramatically reduce the card w rite

Page 13

Feature

Description

File format

MS-DOS File Allocation Table FAT32

SD card classes

Class 10, and UHS-1

Capacity

Maximum storage capacity: 32 GB per SD card,

CLI

File Commands Directory Comm a n d s

SD Card Commands

EdgeMarc files

You can copy the following types of files to and from the SD card using the CLI: conf1, conf2, syslog,

TFTP server

The TFTP file server is used for endpoint

FTP server

The FTP file server is used for endpoint

Remote access

SSH into the EdgeMarc 2900e via SCP for remote

System alerts for

A system alert is issued when an SD card is inserted or removed. The alert contains the timestamp of

EdgeMarc 2900 Hardware I nstallation Guide

speeds and the overall performance of the system. Recommended micro SD cards are class 10, UHS 1 or faster.

Table 2-4 SD Card Features

Recommended default is Class 10 or faster.

4 GB per file.



delete = rm



copy = cp



rename = mv



edit = vi or cat

SD card insert/removal



create = mkdir



delete = rmdir



rename = mv



mount = sdcard mount



unmount = sdcard umount



format quick = sdcard format



name/rename SD card = sdcard volume <volume name>



status = sdcard check

pcap, mand logs, sys_report output.

configuration file storage.

access to the SD card and files within the SD card.

the event.

Page 14

Power

Off

Power is not supplied to the device. Troubleshoot by verifying that the power adapter is

connected to the unit and that power is supplied to the AC

Solid

Power is supplied to the unit.

Status

Off

Power is not supplied to the device, or the bootloader failed

Solid

The device is running a self-test and is initializing.

Flashing

The device is upgrading its software.

Product Overview - 2900a

EdgeMarc 2900a Front Panel

Figure 3-1 EdgeMarc 2900a Front Panel

When lit, the Power LED indicates power is applied to the system. The Status LED changes to indicate the current state of the system. (Figure 3-1).

Table 3-1 EdgeMarc 2900a LEDs

LED Indicator Description

wall ou tlet.

Green

to load.

Amber

Page 15

Flashing

The device is loading the EdgeMarc VoIP Operation System

Solid

VOS is ready.

Red

The device is in the bootloader. The kernel will change the

Line

Solid

PSTN line is in use. Off

PSTN line is not in use.

Phone

Solid

Phone is in the off-hook state . Off

Phone is in the on-hook state.

EdgeMarc 2900 Series Hardware Installation Guide

Table 3-1 EdgeMarc 2900a LEDs (continued)

Green

green

(VOS).

LED to solid amber once the kernel starts loading.

Page 16

Physical

12 vDC Power

External

12 VDC, 3A MAX. Power/Status

System power

Refer to Table 3-1 for system and power status details.

Ethernet WAN

WAN

2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN

SPF Link LEDs

Status

When lit, the SFP port is active and the copper RJ- 45

Optical WAN

WAN

Small Form-Factor Pluggable (SFP) for fiber (RJ-45)

45 (operating at 10/100/1000 Mbps) port can be

LAN Ports 1-4

LAN

4 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN Line Ports 1-2

FXO

2 x RJ-11 ports for 2 FXO channels

Phone Ports 1-6

FXS

6 x RJ-11 ports for 6 FXS channels

EdgeMarc 2900a Back Panel

Figure 3-2 EdgeMarc 2900a Back Panel

Product Overview - 2900a

Table 3-2 EdgeMarc 2900a Back Panel Components

Label/Type

LEDs

Ports 1-2

SFP Ports 1-2

Function

power adapter

and status

Description

network connectivity (copper).

port is inactive.

Gigabit Ethernet connectivity. Either the SFP port (operating at 100/1000 Mbps) or the

RJactive at a time.

network connectivity (copper). Default IP: 192.168.1.1

Page 17

Erase

Erase button

Press the Erase butt on in qui ck successi on to con trol the

When restored to factory default settings, the current configuration is lost, disconnecting all VoIP

ty, and network access for

Management

RJ-45 serial craft port for console management. This port is used for debug or diagnostic purposes only.

Primary system configuration is performed from a web

MicroSD Card

Storage

Allows the EdgeMarc to save configurations and other

2.0. Maximum storage capacity is 32 GB per microSD card, 4 GB per file. The microSD card capabilities are

based configuration menu and

EdgeMarc 2900 Series Har dware Installation Guide

Table 3-2 EdgeMarc 2900a Back Panel Components (continued)

following:



One click—No action.



Two clicks—Resets the CLI password with no service interruption.



Three clicks—Restores to factory default settings and reboots the system.

Note:

devices, Internet connectivi computers until the system is reconfigured.

Console Port

Interface

browser as described the EdgeMarc User Guide.

files to a microSD High Capacity (microSDHC) Version

configured with the webwith command-line interface (CLI).

Refer to “EdgeMarc 2900a MicroSD Card Specifications”.

Page 18

Activity/Link

Green

On—Solid

The device is powered and there is a good link between the

Off

There is no connection between the ends of the network

On—

The adapter is sending and receiving network data. The

the flashing varies with the amount of data

Speed

Amber

On—

A powered device is connected and the port speed is set to Green

On—Solid

A powered device is connected and the port speed is set to

Off

The device is not powered, no cable connected, or the port

Ethernet Port LE Ds

Table 3-3 Ethernet Port LEDs

Label Indication Status

Product Overview - 2900a

Green

Flickering Green

Flickering Amber

Green

Ethernet port and the connected switch.

cable. Check cable, replace cable.

frequency of being transferred.

1000 Mbps.

100 Mbps.

speed is set to 10 Mbps.

Page 19

Feature

Description

File format

MS-DOS File Allocation Table FAT32

MicroSD card

Class 10, and UHS-1

Capacity

Maximum storage

capacity:

32 GB

per

microSD

CLI

File Commands Directory Comm a n d s

MicroSD Card Commands

EdgeMarc files

You can copy the following types of files to and from the microSD card using the CLI: conf1, conf2,

TFTP server

The TFTP file server is used for endpoint

EdgeMarc 2900 Series Har dware Installation Guide

EdgeMarc 2900a MicroSD Card Specifications

Table 3-4 describes supported EdgeMarc 2900a microSD card features.

For information about configuring microSD card settings, see the EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:

www.edgewaternetworks.com/kb

Disclaimer

Some older and slower speed SD cards do not support the entire MMC specification. These SD cards can dramatically reduce the performance of SD card write speeds and the overall performance of the system. Recommended SD cards are class 10, UHS 1 or faster.

Table 3-4 MicroSD Card Features

classes

Recommended default is Class 10 or faster.

card, 4 GB per file.



delete = rm



copy = cp



rename = mv



edit = vi or cat



create = mkdir



delete = rmdir



rename = mv



mount = sdcard mount



unmount = sdcard umount



format quick = sdcard format



name/rename microSD card = sdcard volume <volume name>



status = sdcard check

syslog, pcap, mand logs, sys_report output.

configuration file storage.

Page 20

Feature

Description

FTP server

The FTP file server is used for

endpoint

Remote access

SSH into the EdgeMarc 2900a via SCP for remote access to the microSD card and files within the

System alerts for

A system alert is issued when a microSD card is inserted or removed. The alert contains the

Product Overview - 2900a

Table 3-4 MicroSD Card Features (continued)

configuration file storage.

microSD card.

microSD card insert/removal

timestamp of the event.

Page 21

EdgeMarc 2900 Series Hardw a r e Installation Guide

Page 22

Physical Installation

The following sections describe how to install the EdgeMarc 2900 series hardware:



Overview



EdgeMarc 2900 series Appliance Shipping Contents



Required Tools and Materials



Installing the EdgeMarc 2900 series on a Desktop, Shelf, or Tray



Installing the EdgeMarc 2900 series on a Wall



Installing the EdgeMarc 2900 series in a Rack



Mount the device with the front panel placed horizontally facing up or down on the wall.



Connecting the Power and Cables

Overview

The EdgeMarc 2900 seri es applian ce is design ed for desktop , wall, sh elf, tray, or rack installation. Observe the following guidelines when installing the system:



Always verify that the AC power cord is disconnected from a power source prior to installation.



Do not stack multiple units on top of each other as this can cause overheating.



Ensure that the installation site has adequate air circulation and meets the minimum operating conditions for the system as specified in Safety,

Compliance, and Certifications.

Page 23

1 EdgeMarc 2900 series appliance (Figure 3-1)

2 DC-12V 3A, Wall Mount Power Adapter, 36W

3 Safety Instructions

EdgeMarc 2900 Series Har dware Installation Guide

EdgeMarc 2900 series Appliance Shipping Contents

Table 4-1 describes the EdgeMarc 2900 series Shipping Box Contents.

Table 4-1 EdgeMarc 2 900 series Shippi ng B ox Contents

SN Description

Page 24

Required Tools and Materials

You will need the following tools and materials to install the EdgeMarc:



(1) Flat or Phillips Screwdriver—For wall or shelf mounting.



(2) Flat or round-head Phillips or slotted screws—1 ½ inch lon g for wall mounting, as shown below.

Physical Installation



(2) Hollow wall anchors—For wall mounting.



Ethernet cables—To connect the LAN ports to LAN switches or to individual VoIP devices.

Power Surge Protection

EdgeMarc units are designed with a robust internal surge protection system.

Installing the EdgeMarc 2900 series on a Desktop, Shelf, or Tray

Remove the EdgeMarc device and accessories from the shipping container.

Place the device on a flat, dry surface such as a desktop, shelf, or tray.

Installing the EdgeMarc 2900 series on a Wall

Mount the EdgeMarc on a wall using the two mounting brackets o n the botto m of the appliance. We recommend that you use two round or pan head screws.

Install two screws 5.9063” (150 mm) horizontally apart on a wall or other vertical surface. The screws should protrude from the wall so that you can fit the appliance between the head of the screw an d the wall, as shown below.

Page 25

Note

Warning

EdgeMarc 2900 Series Hardware Installation Guide

If you install the screws in drywall, use hollow wall anchors to ensure that the unit does not pull away from the wall due to prolonged strain from the cable and power connectors.

Note

Remove the EdgeMarc device and accessories from the shipping container.

Mount the device with the front panel placed horizontally facing up or down on the wall.

Installing the EdgeMarc 2900 series in a Rack

Attach the rack mount ears to both sides of the EdgeMarc chass is with the supplied screws.

Install the chassis in the rack with rack mount screws.

You may have to remove the rubber feet (attached to the bottom of the unit) if you are stacking multiple devices on the rack.

Connecting the Power and Cables

The EdgeMarc 2900 series comes with an AC power adapter for connec ting to an AC outlet.

Always connect the AC power cord to an AC outlet suitable for the power supply that came with the unit to reduce the risk of damage.

Warning

Page 26

Caution

Secure the AC power cord to a cable management system using a fastener or tie wrap to insure the EdgeMarc does not hang from the AC outlet.

If connecting to an Internet router or Internet DMZ switch, connect the Ethernet cable to the WAN Interface port (Port 2) on the EdgeMarc and the other end to the WAN device.

Power on the system.

Caution Caution

Powering On the EdgeMarc 2900 series

Turn on the EdgeMarc power switch.

Make sure that the power and status LEDs on the front panel are solid green after the EdgeMarc powers on.

Proceed to Chapter 5, Configuring Basic Network Settings.

Physical Installation

Page 27

Configuring Basic Network

Settings

This chapter explains how to connect to the EdgeMarc and access the graphical user interface (GUI) to configure basic network settings for the first time. Refer to the EdgeMarc VOS User Guide for complet e d eta i l s on h ow to configure you r EdgeMarc device for your network deployment.



Connecting to the EdgeMarc for the First Time



Deploying the EdgeMarc 2900 series Session Border Controller

Connecting to the EdgeMarc for the First Time

The LAN interface ports are pre-configured with the IP address 192.168.1.1.

Connect a computer to the LAN interface port (LAN Port 1) using an Ethernet cable or connect to a n Ethernet switch (using the IP address

192.168.1.2 and subnet mask 255.255.255.0).

Launch a web browser on yo ur computer and enter the fol lowing URL:

http://192.168.1.1.

Press Return. The EdgeMarc login screen is displayed.

Figure 5-1 EdgeMarc login screen

Enter your initial username in the field provided: root

Enter your initial password in the field provided: default

Page 28

EdgeMarc 2900 Series Har dware Installation Guide

Click OK.

After you have logged in to the system for the first time with the default credentials, you are directed to the Change Password page (Figure 5-2).

Figure 5-2 Change Pas sword Page

Enter your Current and New Passwords in the Change Password Page according to the new password instructions given in the page and then click Change Password. The Password Change Confirmation Page will be displayed (Figure 5-3).

Figure 5-3 Password C ha nge Confirmation P a ge

Select Click here to log on with your new password from the Password Change Confirmation Page (Figure 5-3).

10.

You will be navigated again to the EdgeMarc login sc reen (Figure 5-4). Log in to the EdgeMarc Admin landing page (Figure 5-5) with your User Name and New Password from the EdgeMarc login screen.

Page 29

Configuring Basic Network Setting s

Figure 5-4 EdgeMarc login screen

Figure 5-5 EdgeMarc Admin Landing Page

Page 30

EdgeMarc 2900 Series Har dware Installation Guide

Deploying the Edg eMarc 2900 series Sessi on Border Controller

The EdgeMarc is deploy ed as a Session Border Contr oller on the netw ork. For details about how to configure and deploy the EdgeMarc device in your network, ref er to the Ed geMarc onl ine help and the EdgeMar c VOS User Guide available in the Edgewater Networks Knowledgebase at

www.edgewaternetworks.com/kb.

Page 31

Item

Description

2900e

2900a

Specifications

Dimensions

Height 43.18mm / 1.7”

Weight

2 lbs/0.9072kg (system only)

Power

AC Input 100-240V, 0.8A

Output 12V

1.66A, Wall Mount Power

AC Input 100-240V, 0.8A

Warranty

5 Years

Environmental Requirements

Operating Temperature:

Model 2900 Hardware

EdgeMarc 2900 series

RAM— 1GB, CN7130

Certifications

RoHS Compliant, WEEE

Safety

UL/cUL, LVD

Emissions

CB, FCC part 15, FCC part

Max bandwidth (approx.)

1Gbps

WAN

2x GbE dual media (RJ45+

Optical WAN (SFP) ports

2 2

Specifications, Safety, Compliance,

and Certifications

Specifications and Certifications

Width 234.95mm / 9.25” Depth 165.1mm / 6.5”

50-60Hz,DC Adapter, 20W

32ºF to 104°F (0° to 40°C) Relative Humidity: 4% to

90%, non-condensing

CPU, Fan— No, Agency Label— 2900e

Compliant

Width 234.95mm / 9.25” Depth 165.1mm / 6.5”

50-60Hz,DC Output 12V 3A, Wall Mount Power Adapter, 36W

32ºF to 104°F (0° to 40°C) Relative Humidity: 4% to

90%, non-condensing

CPU, Fan— No, Agency Label— 2900a

Compliant

68, IC, CE, RCM, VCCI

SPF)

68, IC, CE, RCM, VCCI

SPF)

Page 32

Warning

LAN ports

4 4 MicroSD Card

1 1 FXS (Phone)

0 6 FXO (Line)

0 2

Concurrent calls

Up to 300

EdgeMarc 2900 Series Har dware Installation Guide

supported

USA and Canadian Notices

This is a Class A product. In a domestic environment, this product may cause radi o interference in which case the user ma y be required to t ake adequate measures.

Warning

FCC Notice

Class A Digital Device or Peripheral

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, u ses, and can radiate ra dio frequency energy an d, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interferenc e in whi ch case the u ser wil l be requi red to corre ct the in terference at his own expense.

In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Edgewater Networks, Inc. could void the user's authority to operate this equipment.

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

Part 15 FC C Rules

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

Page 33

Caution

Safety, Complia nce, and Certifica tions

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003. Cet apparei l numeri que de l a Cl asse [A] est conform e à la norme N MB-003 du

Canada. The Industry Canada label identifies certified equipment. This certification

means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).

The Departm ent does not guaran tee the equipment will operate to th e user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if p r es en t , are conne ct ed together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician,

as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices doe s no t exceed 5.

The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number. In the case that the REN is included in the FCC number, the user should use the following key to determine the value:

The FCC number is formatted as US:AAAEQ#TXXX. # is the Ringer Equivalence Number without a decimal point (e.g. REN of 1.0

will be shown as 10, REN of 0.3 will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a network interface

Caution Caution

Page 34

EdgeMarc 2900 Series Har dware Installation Guide

or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.

The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs of all devic es that may b e connected t o a line, i s determined by the total RENs, contact the local telephone company.

Canadian Certification Requirements for Bilingual Safety, Warning and Caution Markings

Canadian Federal and Provincial/Territorial statutes and regulations, such as the Consumer Packaging and Labeling Regulation, require the use of bilingual product markings for products sold in Canada and in the province of Quebec, additionally regulated under “The Charter of the French Language.” The bilingual requirements include the safety, warning and caution markings as defined by the Standard or ORD.

The UL Procedure contains the English language markings. It is the sole responsibility of the Applicant and Manufacturer to comply with the applicable Canadian Federal and Provincial/Territorial marking regulation(s) and law(s) in both official la nguage s .

This document ap pli es to all custom ers of ULs p roduct c erti ficati on services for the Canadian markets, for example, UL/C-UL/ULC Mark certifications.

View the Can adi an Certi fi cati on R equi remen ts f or Bi li ngu al Safety, Warning and

Caution Markings document.

Page 35

English:

Hereby, Edge wate r Net works, decl ares t hat t his Edg eMa rc 2900 seri es i s in

Česky

Edgewater N et w o rks tímto prohlašuje, že ten to EdgeMarc 29 0 0 se ries je ve

Class A Statement s

Safety, Complia nce, and Certifications

Japan

Korea

China

EEA Regulatory Notices

CE Mark R & TTE Directive

This Edgewater EdgeMarc system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC.

Declaration of Conformity

compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

[Czech]:

shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Page 36

Dansk

Undertegnede Edgewater Networks erklærer herved, at følgende udstyr EdgeMarc 2900 series overholder de væsentlige k rav og øvrige relevante

Deutsch

Hiermit erklärt Edgewater Networks, dass sich das Gerät EdgeMarc 2900 series in Übereinstimmung mit den grundlegenden Anforderungen und den

Eesti

Käesolevaga kinnitab Edgewater Networks seadme EdgeMarc 2900 series vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist

Español

Por medio de la presente Edgewater Networks declara que el EdgeMarc 2900 series cumple con los requisitos esenciales y cualesquiera otras

Ελληνική

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Edgewater Networks ΔΗΛΩΝΕΙ ΟΤΙ EdgeMarc 2900

Français

Par la présente Edgewater N etworks décl are que l'app areil EdgeMarc 2900 series est conforme aux exigences essentielles et aux autres dispositions

Italiano

Con la presente Edgewater N etworks di chiara che questo EdgeMarc 2900 series è confo rme ai requi siti essenzial i ed alle altre di sposizioni p ertinenti

Latviski

Ar šo Edgewater Networks deklarē, ka EdgeMarc 2900 series atbilst Lietuvių

Šiuo Edgewater Networks deklaruoja, kad šis EdgeMarc 2900 series atitinka

Nederlands

Hierbij verkl a art Ed g ewa ter N etw ork s dat het t oest el Ed geMa rc 2 900 s eri es in overeenstemming is met de essentiële eisen en de andere relevante

Malti

Hawnhekk, Edgewater Networks, jiddikjara li dan EdgeMarc 2900 series

Magyar

Alulírott, Edgewater Networks nyilatkozom, hogy a EdgeMarc 2900 series

Polski

Niniejszym Edgewater Networks oświadcza, że EdgeMarc 2900 series jest

Português

Edgewater Networks declara que este EdgeMarc 2900 series está conforme

EdgeMarc 2900 Series Har dware Installation Guide

[Danish]:

krav i direktiv 1999/5/EF.

[German]:

[Estonian]:

[Spanish]:

[Greek]:

[French]:

[Italian]:

[Latvian]:

übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.

tulenevatele teistele asjakohastele sätetele.

disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

series

ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.

pertinentes de la directive 1999/5/CE.

stabilite dalla direttiva 1999/5/CE.

Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem

noteikumiem.

[Lithuanian]:

esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

[Dutch]:

bepalingen van richtlijn 1999/5/EG.

[Maltese]:

jikkonforma mal -ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

[Hungarian]:

megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

[Polish]:

zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC

[Portuguese] :

com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.

Page 37

Slovensko

Edgewater Networks izjavlja, da je ta EdgeMarc 2900 series v skladu z

Slovensky

Edgewater Networks týmto vyhlasuje, že EdgeMarc 2900 series spĺňa

Suomi

Edgewater Networks vakuuttaa täten että EdgeMarc 2900 series tyyppinen

1999/5/EY oleellisten vaatimusten ja sitä koskevien

Svenska

Härmed intygar Edgewater Networks att denna EdgeMarc 2900 series står I överensstämm else med d e väsentli ga egenskapskra v och övri ga relevanta

Íslenska

Hér með lýsir Edgewater Networks yfir því að EdgeMarc 2900 series er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun

Norsk

Edgewater N etw ork s er kl ære r he rved at u tst yr et Ed g eMa rc 2 900 seri e s er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv

Safety, Complia nce, and Certifica tions

[Slovenian]:

[Slovak]:

[Finnish]:

[Swedish]:

(Icelandic):

[Norwegian] :

bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.

základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

laite on direktiivin direktiivin muiden ehtojen mukainen.

bestämmelser som framgår av direktiv 1999/5/EG.

1999/5/EC

1999/5/EF

Restriction of Hazardous Substances Directive (RoHS)

Edgewater Networks products are RoHS compliant, which means we have eliminated or brought to within acceptable limits: Lead, Mercury, Cadmium, Hexavalent Chromium, Polybrominated Biphenyls, and Polybrominated Diphenylethers. For more information please contact:

www.edgewaternetworks.com/support/online-case-management.html

End of Life Products

Edgewater Networks encourages you to recycle your end-of-life Edgewater Networks p roducts i n an envi ronmental ly consi derate wa y. In acc ordance wi th the requirements of the European Waste Electronic and Electrical Equipment (WEEE) Directive, all Edgewater Networks products are marked as r ecyclable and should not be disposed of in the household or general was te stream.

Page 38

Warning

EdgeMarc 2900 Series Har dware Installation Guide

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:



Do not use thi s p rod u ct n ea r w ater for example, near a bat h t u b , wa sh b ow l, kitchen sink or laundry tub, in a wet basement or near a swimming pool.



Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.



Do not use the telephone to report a gas leak in the vicinity of the leak.



Use only the power cord and batteries indicated in this manual. Do not dispose of batt eri es in a fire. Th ey may ex plod e. Ch eck wit h local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For continued protection against risk of fire, replace only with same type

and rating of fuse.

Risk of Explosion if Battery is replaced by an Incorre ct Type. Dispose of

Used Batteries According to the Instructions .

To reduce the risk of fire, use only No. 26 AWG or larger (for example, 24

AWG) UL Listed or CSA Certified Telecommunication Line Cord.

Disconnect all power supply cords before servicing.

Warning

Disconnect TNV circuit connector before removing cover.

Importantes Instructions de Securite

En utilis ant votre équipement t éléphonique, veu illez respecter l es précautions de sécurité de base pour réduire les risques d’incendie, de choc électrique et de blessure aux personnes, dont les suivantes:



N’utilisez pas c e produ i t proche d e l ’ea u, pa r exem pl e près d ’un e bai g noi re, d’un évier, d’un lavabo ou d’une machine à laver, dans un sous-sol humide ou près d’une piscine.



Evitez d’utiliser un téléphone (autre qu’un sans fil) durant un orage. Il y a un risque de choc électrique à distance depuis un éclair.



N’utilisez pas votre téléphone pour appeler en cas de fuite de gaz près de la source de la fuite.

Page 39

Safety, Complia nce, and Certifica tions



N’utilisez que le cordon électrique et les piles indiquées dans ce mode d’emploi. Ne jetez pas les piles dans un feu. Elles risquent d’exploser. Vérifiez l es régl emen tati ons loc ales p our de po ssi bles i nst ructi ons spéc ial es pour le recyclage.

GARDEZ CES INSTRUCTIONS

ATTENTION: Pour une protection continue contre le risque d’incendie, ne changez les piles qu’avec un type et des spécifications identiques du fusible.

ATTENTION: Risque d ’explos ion si la pil e est chang ée avec un t ype in correct. Veuillez recycler les piles usages selon les Instructions.

ATTENTION: Pour réduire le risque d’incendie, n’utilisez qu’un cordon électriqu e pour l es tél écommu ni cation s certi fié UL ou CSA N o. 26 A WG ou pl us grand (par exemple, 24 AWG).

Déconnectez tous les cordons électriques avant d’effectuer une réparation. Déconnectez le connecteur de circuit TNV avant d’enlever le couvercle.

Page 40

License and Warranty Information

This section provides a link to the license information related to the operation of EdgeMarc hardware and software as well as the EdgeMarc hardware warranty.

EdgeMarc Limited Hardware Warranty

For a period of five (5) years from the date Edgewater Networks ships the Product to Purchaser (“War ranty Period”), Edg ewater Networks w arrants that such Hardwar e will be (i) free of def ects in material an d workmanship under normal authorized use consistent with the Hardware Installation Guide instructions and will (ii) substantially conform to Edgewater Networks’ published speci fications for such Ha rdware as of th e date of Purchaser’ s order. Purchaser sh all notif y Edgewat er N etwork s of any non-con forman ce du ri ng th e Warranty Period. Purchaser’s sole and exclusive remedy and Edgewater Networks’ entire liability under this limited warranty shall be for Edgewater Networks, at is sole option, to either repair or advance replace such nonconforming Hardware as set forth in this limited warranty. In case of repair, Purchaser must obtain return authorization verification from Edgewater Networks and return the nonconforming Hardware to a designated repair facility, freight prepaid, with a statement describing the nonconformity. Nonconforming Products must be returned to Edgewater Networks within fourteen (14) business days. If Purchaser fails to return the Product within the specified ti me fra me , Ed gewa ter N etw ork s wi ll charge Pu rc has er f or th e cost of new Product purchase. Edgewater Networks may repair such nonconforming Hardware wi th either new or refu rbished equipm ent. Edgewater Net works will use commercially reasonable efforts to ship replacement Hardware within fifteen (15) business days after receipt of the returned Product to a designated repair facility. In case of advance replacement, if Edgewater Networks in its sole determination and approval deems that advance replacement units are necessary, advance replacement units will be shipped on the same business day for next-day delivery (within the Continental US) if Edgewater Networks receives and ackn owledges Purchaser’s not ification by 1:00 PST. If Edgewater Networks, i n its sole and i ndependent determi nation, deems th e Hardware to be alleged ly defective or m a lfunctioning, then Edg ew at e r Networks ma y re fund the purchase price paid by the Purchaser.

Page 41

EdgeMarc 2900 Series Har dware Installation Guide

EdgeMarc Standard Limited Softw are Warranty

Contact your local sales representative for warranty details.

Exclusions

This limited warranty shall not apply if Purchaser (or someone acting under Purchaser’s control) has (i) altered or modified the Product against the Hardware Installation Guide instructions, (ii) not followed Edgewater Netw orks instructi ons for installati on, operation, ma intenance or repai r of the Hardware or Software, (iii) subjected the Hardware or Software to extreme temperatures, electrical stress, misuse, negligence, omissions, physical abuse or accident, (iv) engaged in unauthorized services using the Hardware or Software, and (v) been a victim of an act of God, third-party misconduct, accident, fire, lightning, power surges, out a ges, or other hazards.

Disclaimer

THE REMED IES LISTED IN THIS SECT ION AR E EXCLUSIVE A ND IN LIE U OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS WHETHER EXPRESS OR IMPLIED. EXCEPT AS EXPRESSLY SET FORTH ABOVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EDGEWAER NETWORKS DISCLAIMS ALL OTHER WARRANTIES AND REPRESENTATIONS TO PURCHASER OR TO ANY OTHER PARTY REGARDING ANY PRODUCTS OR SERVICES PROVIDED BY EDGEWATER NETWORKS WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. EDGEWATER NETWORKS DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE OR THAT THE SOFTWARE WIL BE WITHOUT INTERRUPTIONS, BUGS OR OTHER OPERATIONAL PROBLEMS. END USERS MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE FU LL EST EXTE NT PERM ITTED BY LAW, THE DURATION OF SATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE.

Limitation of Liability

IN NO EVENT SHALL EDGEWATER NETWORKS OR ITS THIRD-PARTY SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOST DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING N EG LI G EN CE), STRICT L IABILITY OR OTH ER WISE, EVEN IF EDGEWATER NETWORKS OR ITS THIRD-PARTY SUPPLIERS WERE INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE, AND WHETHER OR NOT ANY LIMITED REMEDY PROVIDED IS FOUND TO HAVE FAILED ITS ESSENTIAL

Page 42

PURPOSE. EDGEWATER NETWORKS’ ENTIRE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACUTALLY PAID BY PURCHASER TO EDGEWATER NETWORKS. FURTHERMORE, EDGEWATER NETWORKS SHALL NOT BE LIABILE FOR PURCHASER’S OR ANY THIRD PARTY’S SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED IN OR INTEGRATED WITH ANY EDGEWATER NETWORK HARWARE PRODUCT, WHETHER UNDER WARRANTY OR NOT.

Support and Services Agreements

Product support and Services are covered under a separate services agreement. For more information about support and service agreements applicable to this Product, go to www.edgewaternetworks.com

License and Warranty Information

Page 43

Appendix A

Console Cable Pinout Table

The pinout of the Console cable RJ45-to-DB 9 is given below. The Console cable is not included with the device.

Appendix A

Edgewater Networks EdgeMarc 2900e, EdgeMarc 2900a Hardware Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual