Edgewater Networks EdgeMarc 250W Hardware Installation Manual

EdgeMarc 250W
Enterprise Session Border
Controller

Hardware Installation Guide

Version 1.1

Ed

Edgewater Networks / 2895 Northwestern Parkway, Santa Clara, CA 95051
Phone: [phone] / Email: [e-mail]

EWN007-01-B002

© 2011, Edgewater Networks, Inc.
Edgewater Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its use, copying,

distribution, and decompilation. No part of this document may be reproduced in any form by any means
without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without
warranty of any kind, either express or implied, including any kind of implied or express warranty of non­infringement of the implied warranties of merchantability or fitness for a particular purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other
trademarks appearing in this manual are owned by their respective companies.

Export Notice

This product, software and related technology is subject to U.S. export control and may be subject to export
or import regulations in other countries. Purchaser must strictly comply with all such laws and regulations. A
license to export or re-export may be required by the U.S. Department of Commerce.

Regulatory Compliance

UL, cUL, CE, FCC Part 68, FCC P art 15, Industry Canada, CB, RoHS, TBR21

NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed usin g an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user to this equipment, or equipment malfunctions,
may give the telephone communications company cause to request the user to disconnect the
equipment.

Users should ensure for their own protection, that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas”.

Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.”

This Class (A) digital apparatus complies with Canadian ICES-003.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by

the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.

Warranty
Product warranty does not apply to damage caused by lightning, power surges, or wrong voltage usage.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks
never can or shall be held liable. Changes are made periodically to the information herein; these changes
will be incorporated in new releases of this publication. Edgewater Networks may make improvem ents or
changes in the product or products described in this publication at any time, without prior notice.

Documentation Feedback

Edgewater Networks considers your satisfaction with this documentation a priority. If you would like to
provide us with feedback regarding your experience with our documentation or should you have any other
quality-related comment concerning its delivery, please visit the following URL:
http://www.edgewaternetworks.com/feedback.htm

Release Date: May 23, 2011

Contents

Preface...........................................................................................................1

Typographic Conventions ...................................................................1

Contact and Support Information ........................................................2

Overview........................................................................................................3

Front Panel LEDs................................................................................ 5

Back Panel..........................................................................................8

Getting Started............................................................................................. 10

Physical Installation...........................................................................10

Administration....................................................................................11

Specifications............................................................................................... 13

Warranty Information ...................................................................................14

Hardware Warranty...........................................................................14

Feature Summary.....................................................................4

Required Tools and Materials ................................................10

Desktop Installation................................................................10

Connecting the Power and Cables......................................... 10

Certification and Compliance.......................................................................15

WIRELESS LAN................................................................................15

FCC PART 68 NOTICE.....................................................................15

INDUSTRY CANADA (IC) NOTICE ..................................................16

FCC Statement..................................................................................17

Immunity CE Mark Warning ..............................................................17

RoHS Compliant................................................................................17

WEEE Compliant...............................................................................17

Safety................................................................................................17

Emissions.......................................................................................... 17

i

Preface

Thank you for purchasing the 250W.
This Installation Guide describes the 250W and hardware installation procedures. It is intended

for network installers, network operators, and security officers.

About this Guide

The following table briefly describes each chapter and appendix in this guide.

Chapter or Appendix Description

Chapter 1, Overview Summary of the functional features of the

Chapter 2, Getting Started Instructions for installing the 250W and

Appendix A, Specifications List of technical specifications of the 250W.
Appendix B, Warranty Information Text of the hardware warranty for the 250W.
Appendix C, Certification Information about agency compliance.

Typographic Conventions

Task steps are presented in numbered lists. User inputs are displayed in boldface type and can
represent either keyboard input or mouse selections in a browser window. Web GUI menus
and input areas are represented in italic type.

Note

Denoted with a pencil icon, notes emphasize useful information.

Caution

Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.

250W; describes front-panel LEDs and
physical features of the back panel

accessing the VOS for EdgeMarc
management software.

Warning

Denoted with a lightening bolt symbol, warnings indicate situations in which proper procedures
must be followed to avoid the risk of bodily injury.

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

Contact and Support Information

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051

http://www.edgewaternetworks.com

Phone: [phone]
General Email: [e-mail]

Sales Email: [e-mail]

Edgewater Networks, Inc. - Technical Assistance Center

Phone: [phone] ext. 2
Support Email: [e-mail]

2

Overview

The 250W is an intelligent networking solution for enterprises and service providers. The 250W
provides the following important functions for converged networks:

• Security

• A stateful packet inspection firewall is used in combination with a voice over IP (VoIP)

application layer gateway to provide comprehensive “media-aware” security. The 250W
also supports IPSec for secure site-to-site networking.

• VoIP aware firewall dynamically provisioning and closing of UDP ports used for VoIP

calls

• IPSec: 3DES, SHA-1

• NAT/PAT server that hides enterprise LAN topology

• VoIP

The 250W resolves NAT/FW traversal problems for SIP, MGCP and H.323 traffic. It allows
a single public IP address to be used for multiple VoIP clients. VoIP survivability is also
provided so that local SIP PSTN gateways are available for inbound and outbound calling
during WAN link failures.

1

• Quality of Service
The 250W maximizes WAN link utilization while optimizing voice quality using prioritization

and shaping.

• Passive Call Quality Monitoring

The 250W provides passive call quality monitoring statistics for each VoIP call to enforce
SLAs and resolve networking problems that negatively affect call quality.

• Future-proof Scalability

• The 250W is a powerful, flexible platform that can be deployed initially as a low-cost WAN

access router and then licensed through software for more advanced VoIP features and
increased call performance. It is the ideal platform for service providers offering DIA,
hosted VoIP and managed security services or enterprises migrating to converged voice
and data networks.

• Analog Voice

• Combinations of FXS and FXO ports are available on selected models. The FXO port can

be connected to PSTN for failover condition. Regular telephones or key systems can be
connected to FXS ports.

o Wireless Access Point

 Provides 802.11 b/g/n functionality and supports the following modes:

• 802.11 b (only)

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

• 802.11 g (only)

• 802.11 b/g/n

 Service Set Identifier (SSID) broadcast enable or disable option
 Authentication

• WEP (64 and 128 bit key)

• WPA-PSK (TKIP and AES encryptions)

• Adjustable time period for broadcast messages

• Adjustable power settings

Feature Summary

VoIP

• SIP, MGCP and H.323 application layer gateway that allows a single public IP address
to be used for multiple VoIP endpoints

• VoIP survivability for local call switching to PSTN ga tew a y s during WAN link failures
(SIP only)

QoS

• Class based queuing/prioritization

• Diffserv marking and policing

• Traffic shaping

• VoIP call admission control prevents oversubscription of priority queue

Security

• Stateful packet inspection firewall

• VoIP aware firewall dynamically provisioning and closing of UDP ports used for VoIP

calls

• IPSec: 3DES, SHA-1

• NAT/PAT server that hides enterprise LAN topology

Passive Call Quality Monitoring

• Per call statistics that include mean opinion score (average and minimum), jitter,
latency, and packet loss

• Alarms for poor MOS scores

• Active call count indicators

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

Front Panel LEDs

Figure 1: 250W Front Panel LEDs

LED Label Activity Description

A Power

B Ethernet LAN

(1-8)

Solid
Green

Off The device is not powered.
Flashing

Red
Red A device malfunction has occurred.
Solid

Green
Flickering

Green

The device is powered.

Power-On Selt-Test is in Progress

A powered device is connected to the associated
port.

LAN activity is occurring with the device that is
connected to the port.

Note: A flickering light is synchronized with actual
data traffic.

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

LED Label Activity Description

C DSL

D Internet

Off

A device that is connected to the port is not powered
or connected to the port.

Solid
Green

DSL Connection is synchronized with actual data

traffic.
Off The device is not powered.
Flashing

Attempting to synchronize the connection.
Green

Flashing
Green &

Attempting to synchronize the connection after three

consecutive minutes has passed.
Solid Red

Flashing

No DSL connection and no signal.
Red

Solid

The device has a WAN IP address and is connected.
Green

Off

The device is not powered or the broadband

connection is not present.
Flashing

Attempting PPP connection.
Green

E Activity

F VoIP

Red Device attempted to become IP connected and failed.
Off

The device is not powered or the broadband

connection is not present.
Flickering

Green

Internet activity detected via the broadband

connection.

Note: The flickering of the light will be synchronized

with actual data traffic.
Off Not connected.
Solid

Green

Data is being streamed using RTP forwarding to the

connection.

Note: In the case of LAN to LAN calls, the LED light

is off because RTP forwarding is not present.
Solid

The system is booting.
Amber

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

LED Label Activity Description

G Ethernet W A N

H Phone (1-4)

I Line

J USB

Solid

Powered device is connected to the associated port.
Green

Flickering
Green

LAN activity is occurring with the device that is

connected to the port.

Note: The flickering of the light will be synchronized

with actual data traffic.
Off

No device is connected to the port, or the connected

device is without power.
Off Phone is not off-hook.

Solid

Phone is off-hook.
Green

Off

The device is not powered or a PSTN call is not in

progress.
Solid

A PSTN call is in progress.
Green

Off

The device is without power or a USB device is not

connected.

K Wireless

Solid
Green

Flickering
Green

Off

Solid
Green

Flickering
Green

A USB device is connected.

Activity detected on the USB device.

The device is not powered or the wireless interface is

not enabled.

Wireless is enabled.

Inbound activity detected on the wireless interface.

Note: The flickering of the light will be synchronized

with actual data traffic.

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

Back Panel

Figure 2: 250W Back Panel

Name Description

Antennas

A

Phone

B
C

ADSL WAN/ FXO
Port

Antennas for the wireless LAN
Four FXS ports

Connects the 250W to a phone line supporting ADSL/ADSL 2/2+
standards. The FXO feature can be used to make calls to the
PSTN.

Note:

Your connection to the PSTN can be tested by

attaching a phone to FXS port 4 and disconnecting the 250W

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EdgeMarc 250W Enterprise Session Border Controller Installation Guide

Name Description

from its power source.

Ethernet WAN

D

Port

10/100/1000

E

Mbps LAN Ports

Connects the 250W to a cable or xDSL modem.
Eight Local Area Network (LAN) ports to connect IP phones or

data PCs.

NOTE: Unit can also be configure through any of these ports using
the web interface

Link Activity

F USB Port One USB port

If pressed twice in quick succession, only the CLI password will be
changed back to its original password.

If pressed three times in quick succession, the EdgeMarc will
revert back to the factory default settings. This will reset all
passwords and erase all prior configurations. The default LAN
address will be set to 192.168.1.1.

G Erase Button

Caution

Setting the system configuration to factory default will
erase all configuration changes made since the last
factory default settings. This will leave all IP phones
behind the device non-operational and Internet
connectivity or network access for PCs will be down u ntil
the system is reconfigured.

Solid Green - Ethernet link is up.
Blinking Green - Indicates activity on the link.

H Power Connector

Accepts the plug from the supplied power cord to connect the unit
to an AC power outlet.

9

Getting Started

Physical Installation

The 250W is designed for desktop installation. Observe the following guidelines when installing
the system:

• A lwa ys verify that the A C cord is disconnected from a power source prior to installation.

• Do not stack multiple units on top of each other, as this can cause overheating.

Required Tools and Materials

2

• Ethernet cables to connect the LAN ports to LAN switches or to individual IP phones. They
can also be used to connect the Ethernet WAN port to a WAN router, a Cable Modem or a
DSL Modem.

Desktop Installation

1. Remove the 250W and accessories from the shipping container.

2. Place the

250W on a flat, dry surface such as a desktop, shelf or tray.

Connecting the Power and Cables

The 250W comes with an AC power cord and external plugpack for connecting the unit to the
AC outlet.

Warning

Always connect the AC power cord to an AC outlet suitable for the power supply that came with
the unit in order to reduce the risk of damage to it.

• Connect one end of the AC power cord to the power outlet on the device and the other one
to the plugpack

• Connect plug from the power adapter to the plugpack.
Sometimes a little force is necessary to get the plug properly positioned.

Caution

Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does not hang
from the power connector.

• If connecting to a WAN router, cable modem or DSL modem, then connect the Ethernet
cable to the Ethernet WAN port on the

250W and the other end to the WAN device.

10

EdgeMarc 250W Enterprise Session Border Controller Installation Guide

Administration

You can configure the 250W. using a web browser such as Internet Explorer or Mozilla Firefox.
The

250W. is shipped with the pre-configured IP address 192.168.1.1 for the LAN port.

To connect to the

1. Connect a PC with DHCP enabled to LAN port 1 of the

250W follow these steps:

250W.

2. Launch a web browser on the PC and enter the URL string: 192.168.1.1. Press Return
The login window appears

3. Enter the username root and the password default to log into the system
The initial

250W main configuration menu appears

11

EdgeMarc 250W Enterprise Session Border Controller Installation Guide

4. Select Network and start configuring the

Note

For secure network management, change the default user name and password as described in
the VOS for EdgeMarc User Manual.

250W.

12

Specifications

WAN Ports ADSL/ADSL 2/2+ or 10/100 Ethernet,
LAN Ports 8x10/100/1000 Ethernet (Managed VLAN Switch)
FXS Ports 4
FXO Port 1 (integrated with ADSL WAN port)
USB Ports 1
Dimensions Height 40.386 mm Width 180.34 mmDepth 304.8 mm
Weight 1.75 lbs.
Power 12@ 3, External
Warranty 1 Year

A

Environmental Operating Temperature: 5°C - 40°C ambient
Humidity: 20%-80%, non-condensing

Wireless 802.11 b/g/n
Number of VLANs 16

For the latest information, please visit the following URL: http://www.edgewaternetworks.com
and look for EdgeMarc Product Family Specifications under ProductsEdgeMarc

13

Warranty Information

Hardware Warranty

For a period of one (1) year after shipment of the Product, Edgewater warrants that such
Hardware will substantially conform to Edgewater’s published specifications for such Hardware
on the date of order if properly used in accordance with procedures described in the
documentation supplied by Edgewater. End-user shall notify Edgewater of any
nonconformance during the warranty period, obtain a return authorization for the
nonconforming Hardware from Edgewater, and return the nonconforming Hardware to
Edgewater’s designated repair facility, freight prepaid, with a statement describing the
nonconformity. Edgewater’s exclusive obligations with respect to nonconforming Hardware
shall be, at Edgewater’s option, to advance replace such Hardware, if it is determined to be
defective, or to refund to End-user the purchase price paid for the Product. Advance
replacement units are shipped same business day for next-day delivery (within the US) when
hardware failure is determined by 1pm PST. Failed components must be returned to
Edgewater within 14 days or End-user will be charged for new product purchase.

B

14

Certification and Compliance

WIRELESS LAN

• IEEE 802.11d – Worldwide roaming

• IEEE 802.11h

• European 5GHz regulatory

• Japan 5GHz DFS

• IEEE 802.11j

• Japan Regulatory

• Korean 5GHz updates

• US Public Safety 4.9 GHz band

C

FCC PART 68 NOTICE

This equipment complies with Part 68 of the FCC Rules and the requirements adopted by
ACTA. On the bottom surface of this equipment is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.

This equipment uses RJ48C and R11 jacks.
A Plug and jack used to connect this equipment to the premises wiring and telephone network

must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. See
installation instructions for details.

If this equipment, Model 250W causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be required. But if
advance notice is not practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if y o u belie v e it
is necessary.

The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.

If trouble is experienced with this equipment, Model 250W for repair or warranty information,
please contact Edgewater Networks Technical Assistance Center at 408.351.7255 If the
equipment is causing harm to the telephone network, the telephone company may request that
you disconnect the equipment until the problem is resolved.

Caution

This equipment contains no user-serviceable parts.

15

EdgeMarc 250W Series Converged Networking Router Installation Guide

Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of Model 250W equipment does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.

INDUSTRY CANADA (IC) NOTICE

This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not imply
that Industry Canada approved the equipment.

Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be aware that compliance
with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user to this equipment, or equipment
malfunctions, may give the telephone communications company cause to request the user to
disconnect the equipment.

Users should ensure for their own protection, that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas”.

Caution

Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.”

WARRANTY AND REPAIR SERVICE CENTER:
Bill Dunnion, [phone]

This Class (A) digital apparatus complies with Canadian ICES-003.

16

EdgeMarc 250W Series Converged Networking Router Installation Guide

FCC Statement

This product has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against such interference when operating in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy, and if not installed and used according to the
instructions, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his or her own expense will be required to take whatever measures to correct the
interference.

Caution

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Immunity CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio interference in
which case the user may be required to take adequate measures.

The CE marking on this product indicates that it is in compliance with the European
Union’s EMC Directive 89/336/EEC, and Low Voltage Directive 73/23/EEC.

RoHS Compliant
WEEE Compliant
Safety

cUL

Emissions

VCCI Class A
MIC
C-tick

17

Edgewater Networks, Inc.

2895 Northwestern Parkway
Santa Clara, CA 95051
Phone: [phone]
[e-mail]

Converged Networking. Simplified.