EDECK Eclipse User Manual

User Manual

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EDEC Digital Forensics

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Evidence Capture, Management and Reporting Tool

Version 3.0 and Above | User Manual - Version 3.6

User Manual

Table of Contents

Table of Contents ........................................................................................................................................................................... 3

Introduction ..................................................................................................................................................................................... 6

About Eclipse .................................................................................................................................................................................. 6

About This Manual ....................................................................................................................................................................... 6

About the Standard and Professional Software Versions ............................................................................................ 6

Hardware Packages ...................................................................................................................................................................... 7

3.1 Feature Comparison of Various Kit Versions ......................................................................................... 7

3.2 Detailed Information on Various Kit Versions ....................................................................................... 7

Eclipse Software Only ................................................................................................................................................................. 7

Eclipse Webcam Kit ...................................................................................................................................................................... 8

Webcam Kit Package and Equipment .................................................................................................................................................... 8

Eclipse Pro SLR Kit ....................................................................................................................................................................... 9

Pro Kit Package and Equipment ............................................................................................................................................................... 9

System Requirements ................................................................................................................................................................ 11

License and Support ................................................................................................................................................................... 12

5.1 License Period ................................................................................................................................................. 12

5.2 Updates .............................................................................................................................................................. 12

5.3 Support Resources ........................................................................................................................................ 13

Software Download and Installation .................................................................................................................................... 14

6.1 Software Download ....................................................................................................................................... 14

To Create a new profile: ........................................................................................................................................................... 14

Downloading Eclipse Updates and Viewing Your Products: ..................................................................................... 15

6.2 Software Installation .................................................................................................................................... 15

First Time Installing Eclipse ................................................................................................................................................... 15

Installing a new update after first installing Eclipse 2.x or above .......................................................................... 17

Starting the Software and Configuring Hardware ........................................................................................................... 18

7.1 Before Running the Software..................................................................................................................... 18

7.2 Running the Software ................................................................................................................................... 18

Registering the Product ............................................................................................................................................................ 18

Starting a Case .............................................................................................................................................................................. 19

Configuring Hardware for the Pro SLR Kit ......................................................................................................................... 20

Overview......................................................................................................................................................................................... 20

8.1 Canon T3i Recommended Settings for use with Eclipse .................................................................. 20

Hardware Configuration Instructions ................................................................................................................................ 21

Camera............................................................................................................................................................................................. 21

Baseplate, Arm and Camera Rail .......................................................................................................................................... 21

Glare Shield .................................................................................................................................................................................... 22

Using Eclipse .................................................................................................................................................................................. 23

9.1 Capture Overview .......................................................................................................................................... 23

USB Capture .................................................................................................................................................................................. 23

The USB Capture Tab................................................................................................................................................................. 23

Capture Methods ......................................................................................................................................................................... 24

About Capture Methods ........................................................................................................................................................... 24

Capture button – Mouse click (Auto-approval set to “OFF”) ..................................................................................................... 24

Turning on Auto-Approval mode ........................................................................................................................................................... 24

Alt+C Hotkey, Timed Capture, Foot Pedal, and Auto-approval Modes .................................................................................. 24

Disabling the Audio ...................................................................................................................................................................................... 25

SLR Capture Overview ............................................................................................................................................................... 26

Overview......................................................................................................................................................................................... 26

10.1 The Canon T3i Mode Dial and Capture Setup ...................................................................................... 27

Setting Up a Still Capture (Automatic Shooting Mode) ............................................................................................... 27

Setting Up a Still Capture (Manual Shooting Mode) ..................................................................................................... 27

Cycling the Power Switch ........................................................................................................................................................ 28

To capture video: ........................................................................................................................................................................ 28

10.2 Foot Pedal Capture ........................................................................................................................................ 29

Using the Foot pedal to Record Video ................................................................................................................................ 29

Using the Foot Pedal to Capture Snapshots from Video ............................................................................................. 29

Bring the desired video into the media editor by right clicking and selecting “Edit Evidence Media”

from the Manage Evidence tab .............................................................................................................................................. 29

Assigning Information to a Capture ...................................................................................................................................... 30

Using Optical Character Recognition (OCR) ....................................................................................................................... 31

12.1 In the USB and SLR Tabs (at Capture-Time) ......................................................................................... 31

12.2 OCR Tab ............................................................................................................................................................. 32

Viewing and Organizing Evidence in Manage Evidence Tab ........................................................................................ 32

Overview......................................................................................................................................................................................... 32

............................................................................................................................................................................................................ 33

Viewing Videos ............................................................................................................................................................................. 34

............................................................................................................................................................................................................ 34

Creating Groups ........................................................................................................................................................................... 34

Use the Evidence Filter to Make a Selection .................................................................................................................... 35

Adding Items to an Existing Group ...................................................................................................................................... 36

Removing Items from an Existing Group .......................................................................................................................... 36

Batch Editing Evidence Information ................................................................................................................................... 37

Editing Evidence in the Media Editor ................................................................................................................................... 38

Original Evidence Preservation ............................................................................................................................................ 38

Bringing Evidence into the Editor ........................................................................................................................................ 38

Cropping Evidence ..................................................................................................................................................................... 39

Rotating Evidence ....................................................................................................................................................................... 40

Video Snapshot Feature ........................................................................................................................................................... 41

Creating Reports .......................................................................................................................................................................... 42

Creating a Report, Exporting, and Saving ......................................................................................................................... 42

Viewing Saved Reports ............................................................................................................................................................. 44

Using the Eclipse Reporter (Export and Import Eclipse Case Packages) ................................................................ 44

16.1 Export and Import Walkthrough ............................................................................................................. 44

Eclipse Use Cases and Examples ............................................................................................................................................. 46

17.1 The Mobile Forensics Case ......................................................................................................................... 46

17.2 The Hardware Quality Assurance Use Case .......................................................................................... 56

Troubleshooting Eclipse ........................................................................................................................................................... 66

Troubleshooting the Canon T3i Camera ........................................................................................................................... 66

Video Recording Issues ............................................................................................................................................................ 66

LiveView freezes/cuts out ....................................................................................................................................................... 66

Other Issues ................................................................................................................................................................................... 67

Troubleshooting Report Generation .................................................................................................................................... 68

If a Report Fails to Export ........................................................................................................................................................ 68

If Eclipse still Fails to Export .................................................................................................................................................. 68

Troubleshooting the USB Camera .......................................................................................................................................... 69

LiveView freezes/cutouts ........................................................................................................................................................ 69

Choppy Video Recording ......................................................................................................................................................... 69

Video Recording Pause ............................................................................................................................................................. 69

Other Issues ................................................................................................................................................................................... 69

Hardware Warranty ................................................................................................................................................................... 70

Eclipse Pro Kit Hardware Warranty ................................................................................................................................... 70

Hardware Manufactured by a Third-Party, No Warranty from EDEC .................................................................. 71

6

Introduction

About Eclipse

Eclipse is an evidence management system designed for capturing images and video evidence, managing
evidence, and reporting evidence. Eclipse capture requires usage of an external camera or a USB camera for
capture. It also has the ability to import images and videos. Eclipse has the option of a Professional software
version which includes a high quality SLR camera. Please check Section 2 for information pertaining to the
package you purchased.

About This Manual

This manual is a guide for setting up your hardware, installing the software, and basic usage.

Please check the Readme file supplied with Eclipse software as well for other useful information. The Readme
file may include unique information not covered in this guide. For training options, please contact EDEC
Digital Forensics.

About the Standard and Professional Software Versions

There are two versions of the Eclipse software – Standard and Professional. The primary difference between
Standard and Pro is the availability of Canon DSLR-based image and video capture, and accompanying
features. This allows users to capture at much higher quality than HD webcams. See Section 4 for dongle
and license information related to your software version.

Hardware Packages

Eclipse Packages:

Software Only

Webcam Kit

Pro SLR Kit

Software Version

Standard Software

Standard Software

Professional Software

USB Camera Enabled







Media Editor







Evidence Management System







PDF, HTML, Word & Excel
Reporting







Webcam Hardware Package



DSLR Hardware Package



DSLR Capture Features



Eclipse Reporter Capability







We offer various hardware packages for usage with Eclipse software. Please find the package you purchased
below for specific information.

3.1 Feature Comparison of Various Kit Versions

7

3.2 Detailed Information on Various Kit Versions

Eclipse Software Only

This version of Eclipse includes our Standard Software. If you purchased Eclipse software only, you will
receive a software dongle in the mail. You will need to supply your own camera for capture. Eclipse
supports a wide range of USB cameras including webcams, microscope cams, document cams and others. A
trial of the software as well as the readme file can be found at www.eclipsescreencapture.com.

Eclipse has been tested with most major brands of USB cameras and internal cameras. See the section on
USB setup for information specific to the USB tab. USB cams have different resolutions and quality. We
recommend that you get the highest quality camera possible to achieve the best results.

Eclipse Webcam Kit

Microsoft 1080HD

Webcam

Manfrotto Camera Arm

Manfrotto

Superclamp

USB Foot pedal

Eclipse Software Dongle

This version of Eclipse includes our Standard Software. If you purchased the Eclipse Webcam Kit, you will
receive a capture camera as well as other hardware, depending on your specific order. See the below
information indicating standard equipment supplied with the webcam kit.

Webcam Kit Package and Equipment

8

Eclipse Pro SLR Kit

This version of Eclipse includes our Professional Software. The Eclipse Pro SLR Kit is designed to support
capture from Canon cameras, allowing for the highest quality image and video capture. The included
hardware offers a sturdy base mount, a Manfrotto Magic Arm with three points of articulation, glare shield
kit, and mounting clamps. The Eclipse Pro Kit also includes camera accessories that allow users to capture
with ease, whether in the lab or the field. This includes extra batteries, AC Power adapter, polarizing and UV
filters, and SD Card.

Pro Kit Package and Equipment

9

10

System Requirements

Supported
Platforms:

 Windows 7, 32bit or 64bit
 Windows 8.1

System
Configuration:

Minimum*:

 Dual Core Processor
 2 GB RAM

Recommended:

 Quad Core Processor (i3 or higher)
 4 GB RAM

Preferred:

 Quad Core Processor (i5 or equivalent)
 8 GB RAM or higher
 Dedicated GPU

Software
Prerequisites:

The following software may be useful or required to run Eclipse:

 VLC Player – Required to run video in HTML reports displayed in Chrome, Mozilla Firefox, and

Internet Explorer. Ensure you have the correct version for your platform.

* Minimum spec systems may have issues managing and reporting large datasets of high-resolution images/video.
Eclipse operating speed will increase with higher system processor and memory.

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12

License and Support

5.1 License Period

Eclipse ships with a software dongle. If you purchased the Pro SLR Kit, along with your dongle or hardware
package you will receive quick-start cards indicating your Serial #, Dongle ID and expiration date. The license
supplied on the dongle that is shipped to you determines which software version (Standard or Pro) you have
access to. Please plug in your Dongle before starting Eclipse.

The dongle expiration date indicates the day after which you will no longer receive free software updates or
new versions. Product support may be limited as well after this time. The typical license period is 12
months, but EDEC usually configures dongles with a little extra time to account for shipping and logistics. If
you have purchased a multi-year license, that will be reflected in the dongle end date. Any versions of
Eclipse created before the end of your license period will continue to function after the dongle expiration
date.

The Professional Eclipse software license includes the following, unless otherwise purchased:

● 1 year software maintenance updates

● 1 year new version updates

● 1 year software support

License end date and hardware warranty end date can be viewed in the My Account section on

https://www.edecdf.com/store/customer/account/login. After receiving our shipment, register or login to

edecdf.com/store and register your license. Your license will be pulled from our database with the
corresponding information, and matched to your profile. Please see the Software Download section below
for further info.

5.2 Updates

To receive the latest software updates, please login to the EDEC website at www.edecdf.com/store and enter
your account username and password. Software updates will be available for the licenses registered to your
profile. All you have to do is download the latest version from our website or our store.

Eclipse software and hardware will continue to function after your license period ends, but updates will be
discontinued until a license update is purchased.

If the customer chooses to extend an annual license beyond the first year, EDEC will send an update file to
the user that will update the dongle license period. This update file can be applied to the dongle through
the software interface.

5.3 Support Resources

Online Support Forum

http://www.edecdf.com

Support Inquiry

http://edecdf.com/contact.php

Email Support

[e-mail]

Phone Support

[phone]

License Expiration Info

www.edecdf.com, login to your profile

For product download, usage, service, or other customer requests, please send an email to
[e-mail]. We try to respond to all support inquiries within 48 hours or less. If you have a
specific issue with Eclipse usage, please consult our online support forum first. You may find the answer to
your issue immediately.

13

14

Software Download and Installation

6.1 Software Download

To download Eclipse software, you will need to have a profile in our online store. If Eclipse was purchased by
an administrative body within your organization, request the information to the account profile so you can
receive updates via the account profile on https://www.edecdf.com/store/customer/account/index/

To Create a new profile:

1. Go to edecdf.com/store, click Log In, and then

choose to Create an Account.

2. Enter your information.

3. If you purchase Eclipse or other EDEC

Downloadable products via the store, the Serial
and Dongle Information will be shown on the My
Orders page.

- Serial number can be found underneath your

Eclipse Pro Hardware unit, the Serial is written
on a yellow sticker with a barcode. If you

didn’t purchase the Pro Hardware package,

use the information provided in the license
email we sent at the time of shipping or the
paper that was mailed with your dongle.

- Dongle ID is found with the same paperwork

as your serial #. If you have any issues
registering, contact us at [e-mail] or
call [phone] and we will register your
license manually.

Downloading Eclipse Updates and Viewing Your Products:

1. Your product will appear under “My Orders”

with your license and hardware warranty
period.

2. To download software for that product, check

out with the Eclipse Trial Software in your cart

“My Downloadable Products” on the “My
Account” page.

6.2 Software Installation

First Time Installing Eclipse

 Run the new Eclipse installation setup

15

 Click “Next” if this is your first time installing Eclipse 2.5 or higher, otherwise click “Finish”

 If you clicked “Next,” Eclipse will prompt you to install missing components. Leave all of the default

selections as they appear to ensure a proper installation. Click “Next”/”Approve”/”OK” on the following
dialogs until the installer takes you to the next step

16

 Read the End User License Agreement and approve to finish installing Eclipse. A shortcut will appear on

your desktop.

Installing a new update after first installing Eclipse 2.x or above

 Uninstall any previous versions of Eclipse, then follow the steps for a First-Time Installation.

o Previous Cases from version 2.0 and above will not be modified or removed during the

uninstallation process.

o Eclipse is backwards compatible with cases created in earlier versions of Eclipse.

 If you are installing a new update after having Eclipse 2.x or above already installed on your system, the

installer may tell you in error that you need to install certain components. These will not need to be

installed as you already have them from previous installations. Click “Finish”

17

18

Starting the Software and Configuring Hardware

(If you aim to run the Eclipse Reporter, you do not need to follow the steps in this section)

7.1 Before Running the Software

1. Plug the Eclipse dongle into an available USB port. Driver software will install automatically, but may

take a minute.

2. (Standard) Plug your capture camera into an available USB port

(Pro) Set up the Canon T3i and plug it into an available USB port, then wait for drivers to install

7.2 Running the Software

Registering the Product

If you have not yet registered your product, you will be prompted to do so. After launching Eclipse with your
dongle plugged in, select New Case, Open Case, or Recent Case. After doing so, a prompt will give you the
following options:

 Continue Trial
 Register Dongle
 Buy Eclipse
 Upgrade

Click “Register Dongle” if:

 You have a dongle with a current Eclipse Standard or Pro License
 You have a new dongle that was recently shipped to you by EDEC Digital Forensics
 You have just upgraded your dongle license

Click “Upgrade” if:

 You have received an Upgrade File (.euf) from EDEC Digital Forensics and you are intending to

upgrade from your current Eclipse Standard license to Eclipse Professional, or extend the license date.

After upgrading you will need to restart Eclipse for your upgrade to take effect.

Click “Buy Eclipse” if you would like to purchase the full version of Eclipse after demoing the software in a
trial version. Click “Continue Trial” if you would like to continue to use the software in trial-mode.

Starting a Case

1. Click the Eclipse icon to open the software

2. The software splash screen will include a few case options. If this is your first time using the

software, begin with the “New Case” icon.

3. Enter your case information and click save. You should only use alphanumeric characters and

underscores for Case and Folder names. You will then enter the USB Capture or SLR Capture tab,
depending on your software version, Standard or Pro, respectively.

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20

Configuring Hardware for the Pro SLR Kit

Overview

The Canon T3i camera does not come set with the recommended settings for capture. The following are the
screens and settings you need to set on the camera to meet our recommendations. You may capture at
higher resolutions, but may experience performance costs due to greater processing demands.

To find the following settings screens, push the “Menu” button on the top left of the camera. To navigate
these settings, use the arrow keys on the bottom right of the back of the camera. To find the movie settings,
the T3i must be in movie mode on the mode dial.

8.1 Canon T3i Recommended Settings for use with Eclipse

 Quality: S2
 Movie Exposure: Auto
 Movie Recording Size 1920x1080 @ 30 or 24 fps
 Remote Control Enabled

Hardware Configuration Instructions

Camera

Baseplate, Arm and Camera Rail

21

Glare Shield

22

23

Note: Make sure the latest driver is installed for the USB camera you are using, or Eclipse may not
function correctly with the camera.

Using Eclipse

Eclipse software includes a range of options for capturing images and video. It also has the ability to add
information to captures, edit the information attributed to each capture, edit the captured media itself, and
generate detailed reports. Please see the following for a few important notes to consider when using the
software.

9.1 Capture Overview

A capture can be a single image, video, or even a timed capture. Eclipse allows the user to enter information
pertaining to each capture, which may be accomplished at different points in the workflow based on the
capture method. The capture methods and associated workflows are listed below.

USB Capture

Capturing from a USB camera is simple and requires minimal setup. If you have the Eclipse Webcam kit, or
your own USB camera, Eclipse should allow image preview and capture from within the USB Capture tab. In
general, the better the quality of the USB camera the better its performance.

The USB Capture Tab

Capture Methods

TIP: Use this mode for more detailed workflows involving lots of evidence property information or
precise imaging.

TIP: Use this mode if you do not require a formal review of captured images and image information
before saving. We find this to be the most useful workflow.

Three capture methods exist. Use the Image Button, the Foot Pedal or the “Alt”+”C” hotkey to capture an
image. Use the Video button to capture video.

About Capture Methods

Capture button – Mouse click (Auto-approval set to “OFF”)

 Enter information about the capture (can be done after capture if auto-approval is off)
 Click Image or video capture button

24

 Click “Approve”
 Media is saved

Turning on Auto-Approval mode

 Go to the USB Options tab
 Click the slider for “Auto Capture” so that it says

“ON”

 Click “Save” to keep these settings for the current

case

Alt+C Hotkey, Timed Capture, Foot Pedal, and Auto-approval Modes

 Enter information about the capture (must be done before capture)
 Use capture method (Press Middle pad of Pedal, hit Alt+C hotkey, start Timed Capture)
 Media is saved

Recording a Video:

 Select the filmstrip icon from above the image button
 Hit the red record button
 Stop the video by clicking the square stop button or the “Stop Recording” banner

(Some systems may experience issues pausing videos during recording more than once at high
resolutions)

Disabling the Audio

 If you want to record videos without audio, uncheck the box on the Audio Options tab for

“Record Audio”

 Click “Save”

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26

SLR Capture Overview

Overview

The SLR Capture board allows for still image and video capture. Eclipse was specifically designed and tested
to use the Canon T3i SLR. Other Canon SLR’s may work with Eclipse but chances are they won’t work
completely because the implementations on different cameras vary. Other non-Canon SLR cameras will
definitely not work with Eclipse. Contact Eclipse sales if you are interested for built-in support of other
models for your business needs or need a special version of Eclipse.

The “Alt” + “C” hotkey, Foot Pedal, and Auto-Approval features mentioned in 7.1 are also capture methods in
the SLR Capture board. The blue banner on screen will tell you if the SLR is detected. If the SLR is ever
undetected, please cycle the power switch off, then wait for the sensor cleaning to finish (indicated on the
SLR LCD), then turn it back on. We recommend that you start in Auto [A] or Flash-off mode [Crossed-out
lightning bolt]. If you are a more experienced photographer, explore the manual settings. The manual modes
require the user to set up the shot using adjustments on the camera. When capturing electronic evidence
from the screen, Flash-off mode and a dimly-lit room will produce good quality.

10.1 The Canon T3i Mode Dial and Capture Setup

Setting Up a Still Capture (Automatic Shooting Mode)

27

 Start the camera in one of the automatic shooting modes indicated under the green area of Figure

10.1.

 An SD card must be in the camera; Eclipse saves media from the camera by reading from the

camera’s card.

 Verify that you are receiving a LiveView of your shot

Setting Up a Still Capture (Manual Shooting Mode)

 When using a Manual capture mode (M, P, A-Dep, Tv or Av) you must set up your shot by pushing

the “Menu” button on the camera, then adjusting Exposure, Aperture, ISO, etc. as you normally would

if you were using the camera in the field

 Connect the camera after setting the appropriate settings (Exposure, ISO, Aperture, etc.)
 If you want to adjust the capture settings on the fly, hit the movie recording/live view button on the

T3i (red, circular button). Then make your adjustments and hit the movie recording/live-view button
again to allow Eclipse to pick up the camera’s feed and your adjustments.

Cycling the Power Switch

 If the camera freezes due to lost connection or another issue, first turn the

camera’s power switch off

 Wait for the camera to clean its sensor and for Eclipse to give you a

terminated session notification

 Continue workflow

Additional Tips

 If you are capturing evidence at a fixed distance using our camera stand or some other platform, use

Manual Focus by moving the switch from “AF” to “MF” on the side of the lens

 Flash modes are usually not the best choice for photographing electronic devices
 When documenting conversations, you can take a long video, then pull frames in sequence from the

video with the Media Editor

28

To capture video:

 Switch to Movie Recording mode
 Verify that you are receiving a LiveView from the camera
 Enter pertinent evidence information
 Start recording by clicking the red “Record” button
 Stop recording by hitting the square stop button, or clicking the “Stop Recording” banner
 Please be patient while Eclipse pulls down and converts the video from the Canon T3i to your

computer [conversion can take almost as long as the length of the recorded video, depending on
your system specifications]

 Approve the video and continue working

10.2 Foot Pedal Capture

Note: The foot pedal does not start or stop video playback in Eclipse.

To capture with the foot pedal, simply plug the foot pedal that comes with
the kit into any available USB port and wait a few seconds for drivers to
complete installation. When using either USB or SLR Capture, the Foot Pedal
will become active and allow hands-free image capture. Press the middle pad to take a capture.

Using the Foot pedal to Record Video

You can capture video with the foot pedal by using the middle button to start/stop recording; either side
button will pause the video.

Using the Foot Pedal to Capture Snapshots from Video

Eclipse offers the ability to capture snapshots when a video is being
viewed in the Media Editor.

29

Bring the desired video into the media editor by right clicking and
selecting “Edit Evidence Media” from the Manage Evidence tab

 The Editor will load the video
 Play the video, then press the Foot Pedal during the desired frame, or push the Camera button on

the player.

Assigning Information to a Capture

Field Name

Explanation

Example

Device

The device from which you are capturing screen shots. Categories are
listed under devices.

“iPhone 5S”, “IED Trigger 4”

Category

The category of information you are capturing. Categories are listed
under devices. When adding a new category, that category will be
replicated across all devices in a case, to allow usage of that category
with any device in the case.

“SMS”, “Skype Chat”, “Images”

Tags

A short description of the type of evidence you might be looking for.
While categories are the universal category of evidence, Tags are
labels that matter to your case. Tags apply to an entire case, whereas
entering a tag for a current capture will allow it to show on your list
as an option for the next capture. Tags are great for using as a
search tool for organizing captures.

“1616 Murder St.”, “Weapon”,
“Bad Guy 1”

Groups

Groups are the method for organizing captures. While tags are used
for labeling, groups are actual containers of evidence. Eclipse uses
groups to create reports. Your report must contain at least one
group to be created. Groups are an option at the time of capture,
but are not necessary until you want to organize evidence in the
Manage Evidence tab. Groups apply to an entire case.

“Victim Correspondence”.
“Homicide”

Notes

A longer field used for entering sentences about the capture. Notes
apply only to the current capture.

“This image of the suspect’s

brother was recovered from
both the image gallery as well
as the suspect’s Facebook
profile.”

When deciding which fields
of information to fill in for
each image or video

capture, it’s helpful to

understand how the info
fields are designed to be
used. The location of the
info fields is shown on the
screenshot to the right, and
the below list explains each
field.

30

Using Optical Character Recognition (OCR)

Optical Character Recognition is available in the USB Capture tab, the SLR Capture tab, and in its own stand­alone tab called “OCR Analysis.”

12.1 In the USB and SLR Tabs (at Capture-Time)

In the USB and SLR capture tabs, OCR can be run on each capture, at the time of capture, if the user turns
the OCR option on in the settings panel titled OCR. See below.

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When the switch highlighted in green in the above image is set to on, OCR will be performed before the
captured image is saved to the case.

Targeted Selection Boxes

Targeted Selection Boxes can be drawn onto the live view to specifically target the OCR engine on specific
parts of the image. Only the text in those boxes drawn to the screen at capture time will be analyzed. The
second green box in the above image, “Reset Selection Boxes,” clears any of these selection boxes.

Auto Approve and OCR

When Auto-Approve is ON, OCR results will still be saved and associated with the capture, but the user will
not have a chance to correct any mistakes by the engine or review the results before the capture is saved.
With Auto-Approve OFF, OCR results will be shown during the approval phase of the capture. At this time,
the user is able to review the results from the engine and correct any mistakes.

OCR Performance and Accuracy

OCR performance is affected by several factors. Reading the OCR Tips embedded below the “Reset Selection
Boxes” button is recommended. Here are some additional tips for capturing more accurate results:

 Turn up the brightness on the phone
 Capture at high quality
 Results improve with higher resolution
 Ensure proper focus

12.2 OCR Tab

The OCR Tab allows the user to perform OCR analysis on any of the media (images only) in the case. For
example, if a user screen captures images from a video, there is no way to run OCR on those images at
capture time. However, with the OCR Tab those images can be analyzed by the OCR engine.

32

Note the Selection Box drawn onto the last message on the screen. After clicking “Save OCR” (top left) the
OCR data that once encompassed the entire conversation on the screen has been rewritten, and now only
includes the results of the analysis on the last message, inside the selection box.

Viewing and Organizing Evidence in Manage Evidence Tab

Overview

33

Click the “Create Group” button to add any selected images or videos into a

group. This will build all currently selected evidence into a new group.

The Manage Evidence area of Eclipse allows the user to view, organize and create important groupings of
evidence. There are multiple ways to view and organize the evidence in Eclipse, making it a very flexible
system.

Evidence can also be filtered to make it easier to work with smaller logical groupings.

It’s important to note that evidence groups can be created from this tab. At least one evidence group is
required to create a report. To create an evidence group, first select only the images that will be included in
the report. Click the “Create Group” button to include any selected images into your group.

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Viewing Videos

To view videos in any evidence view aside from the Content View, expand the evidence properties and click
the top right arrows in the video thumbnail (shown in the top right green box). This will expand to the video
player.

Creating Groups

 Select the “Select None” button at the top right of the main panel to clear your selection

 Hold down Shift or Control while clicking desired pieces of evidence to be included in the new group;

you can also click-and-drag to make your selection

 Click “Create Group”, which will make a group from the current selection of evidence.
 Add a title (group picture and description are also options) then save

Use the Evidence Filter to Make a Selection

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 Open the evidence filters by clicking the map icon highlighted in green; select the tab titled filters
 If you click “Select All” and then “Create Group,” only those items resulting from the filter will be built

into the new group by using either of the previous methods

Adding Items to an Existing Group

 Right click the current selection and select “Add to Group”. Select the group from the dropdown. All

items in the selection will be added to that group.

Removing Items from an Existing Group

 Right click the current selection and select “Remove from Group.” Select the group from the

dropdown. All items in the selection will be removed from that group.

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Batch Editing Evidence Information

To edit the information attached to multiple evidence items, like Device, Categories, Tags, Groups, Notes, etc.,
you will need to use the batch edit feature. This is a separate dialogue where options are chosen and
applied to multiple items.

The below example will show you how to batch edit items to add them to an existing group.

 Add highlighted pieces of evidence to an existing group by right-clicking one of the highlighted

images and selecting “Batch Edit Evidence Properties” option

 The Batch Property Editor dialogue will pop up
 Any changes made now will OVERWRITE the evidence information currently attached to the image(s)
 Clicking “No Change” or leaving a field blank will not alter that field from the currently stored values
 Click save to update the evidence properties for your highlighted selection

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Tip: When bringing multiple evidence items into the editor, make sure they are the same resolution and
file type or batch cropping and other functions will not work. Resolution can be checked by using the
Detail Data view and sorting by Resolution.

Editing Evidence in the Media Editor

The Media Editor tab allows users to rotate and crop multiple images at a time via the rotate and batch­cropping features. It also allows users to capture screenshots from videos via the video snapshot feature.

Original Evidence Preservation

When evidence is edited, the original evidence is always preserved. However, a new “child” image will be
created with its own unique Hash, Evidence ID, and name. All children inherit all other evidence information
of their parent evidence, as well as one extra property called the Parent ID; this links edited images to the
parent image that they were derived from. This means that if a piece of evidence from GroupOne is cropped,
then the child will also belong to GroupOne. The child maintains a link to its parent via the “Parent ID”
property, which displays the Evidence ID of the parent image or video.

Bringing Evidence into the Editor

 From the Manage Evidence tab, select one or many pieces of evidence of the same file type and

dimension (i.e. only stills or only videos of the same resolution)

 Right-click and select “Edit Evidence Media”
 The user will be taken to the Media Editor and the imported evidence will be displayed on the left

side of the screen

Cropping Evidence

IMPORTANT: If you are having issues with the cropping tool, please make sure your DPI settings are set to the

default setting (100% scaling). You can check DPI scaling in both Windows 7 32 and 64-bit systems via:

Control Panel > Appearance and Personalization > Display

 Apply a crop by clicking the crop tool and dragging it over the desired area of the parent evidence (a

batch crop can be done by selecting multiple images from the left panel and using the batch-crop

tool)

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 Click save, then confirm the image shown on the preview window is adequate
 A new piece of evidence will now appear in the "Active Evidence" panel on the left-hand side of the

screen for each piece of parent evidence that was edited

 These “children” inherit all the evidence properties of their parents

Rotating Evidence

 Rotate selected evidence by clicking one of the rotation arrows any number of times in the desired

direction (a batch rotate can be done in the same manner, just make sure multiple images are

selected)

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 Click save, then confirm the image shown on the preview window is adequate
 A new piece of evidence will now appear in the "Active Evidence" panel on the left-hand side of the

screen for each piece of parent evidence that was edited

 These “children” inherit all the evidence properties of their parents

Video Snapshot Feature

This feature allows users to take snapshots from videos in Eclipse by pulling a frame from a video during
playback and saving it into evidence.

 Bring a video into the Media Editor by right clicking and selecting “Edit Evidence Media” from the

Manage Evidence tab [See Figure 13.1]

 Play the video and hit the video snapshot button, use the Alt-C Hotkey, or tap the Foot Pedal during

the desired frame

 A new image will now appear in the "Active Evidence" panel on the left-hand side of the screen and

it will inherit all the evidence properties of the parent video.

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Tip: Groups are a very important organizational structure when generating reports. You can create
groups and edit them int the Manage Evidence area of Eclipse.

Creating Reports

Eclipse has numerous options for configuring reports, and can generate reports in multiple formats. The
Report Builder allows users to export reports as HTML, PDF, Microsoft Word, and Microsoft Excel documents.
To create a final report, click the Report Builder tab and add Groups from the left section into the middle
section. When a group is added to the main panel of the Report Builder, various options become available
for editing that group. The user may reorder the groups once they are in the main panel. This will be the
display order for the exported report.

Creating a Report, Exporting, and Saving

 Include a Group by clicking the “+” icon below the desired group

within the Available Groups panel at the left-hand side of the
screen

HTML Report Note: Various browsers may display the report differently. Each generated HTML report
folder includes a readme file for the end recipient. This readme file includes a few browser compatibility
notes to make sure the recipient understands how to display the report for maximum compatibility.

 After including a group or groups in the report, give it a title and make the selections at the right-

hand side of the screen for the information you want to include in the report

 Select the export format by selecting PDF, HTML, Word or Excel [Inside the yellow box]
 Click Preview or Export Report
 Save the report by clicking Save Report.

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Viewing Saved Reports

 Click the “Saved Reports” icon
 Select one of the reports that was previously saved to the case
 The report can be exported in a different format, and with new settings, if desired

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Using the Eclipse Reporter (Export and Import Eclipse Case Packages)

Since Eclipse 3.5.0, cases can now be viewed and organized by third parties that do not have full license
access to Eclipse. This allows users to capture, import and build a case, then hand-off the case to a third
party end-user; the end-user can then fine tune the organization of the report. The free Eclipse Reporter does
not require a license, but it does not allow users to use USB capture, SLR capture or Media Import.
Additionally, the free Eclipse Reporter can only consume Eclipse Case Packages (.ecp files) that were exported
from a fully-licensed version of Eclipse.

Use Cases

1. An investigator can capture and import sensitive evidence to a case with loose organization of the

evidence into Groups and Tags. He or she can then export the case as an Eclipse Case Package and
hand-off the Case Package to a prosecutor. The prosecutor can then use the free Eclipse Reporter to
fine tune the organization of the case.

2. Allows Eclipse users to securely share cases with any third-party that needs to view, organize or

report on the evidence in a case.

16.1 Export and Import Walkthrough

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Export a Report:

When you have captured/imported all of the necessary evidence/media for your Eclipse case, click the export
icon from the top-menu icons.

Shown Above: The “Export for Reporter” button. Click at any point during your workflow to create a (.ecp)

case package, which can be consumed by the free Eclipse Reporter.

Import a Report to the Reporter:

If you have an Eclipse Case Package (.ecp file) that you received from someone with a full-version of Eclipse,
you can view the case data without purchasing the full software. Simply download the free Trial Version from
EDEC’s website or our online store to use the Eclipse Report Viewer.

1. Choose “Evidence Processing Only” version from the Eclipse Splash Screen.

2. Click “New Case” if you would like to import a new Case Package. Enter the location of the Case

Package you received. Additionally, give a destination for the case to be saved. Click “Open Case” or
“Recent Cases” if you would like to work on an existing Case Package.

Shown Above: The “New Case” dialogue for importing a Case Package to the Eclipse Reporter.

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3. Once you have opened or imported an Eclipse Case Package, you will have access to the Manage

Evidence, Media Editor, and Report Builder tabs. You may now reorganize and regroup the evidence
to fit your needs as the end-user. When you are ready, export a new report from the Report Builder.

Eclipse Use Cases and Examples

Below are some example workflows for various applications of Eclipse. The first is a mobile forensics
application for law enforcement. The second is a lab application for documenting QA cases for a hardware
company. The end goal of both of these cases is to capture pertinent information, organize and prepare the
information clearly, and then present the information in an exported report (Word, Excel, HTML, or PDF). The
workflows below assume the user is using the DSLR Capture mode, but this guide can easily be applied to
USB capture as well.

17.1 The Mobile Forensics Case

Law Enforcement often uses the Eclipse System to document evidence in cases where evidence must be
captured from mobile devices. Given several suspect phones, varying types of electronic data (Emails, Text
Messages, and Photos), and additional evidence, it quickly becomes vital that the operator of the Eclipse
System uses an efficient workflow.

This case involves two suspects in a robbery that occurred at a local camera store, Central Coast Camera.
Phones recovered from both suspects are now being documented by the Central Coast Police Department.
The Central Coast PD has been tasked with preparing a report for prosecutors.

1. Identify Pertinent Data and Information: In this case, we need to process two phones. We need to

identify the relevant information in the devices. This should be done before booting up Eclipse.

2. Set up the Eclipse System: See section 7, Starting the Software and Configuring Hardware & 8,

Configuring Hardware for the Pro SLR Kit

3. Set up the case: We will now create a new case called the Central Coast Camera Robbery. See

Starting a Case. We will leave the case in the default folder, but we will fill out the Case Description

with our Suspects, the phones, and our internal Case Number. In the Advanced Case Properties, note
we have made two custom field-value pairs, which will be displayed with the case information at the
top of every report generated by this case.

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Shown Above: Setting up a New Case.

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4. Capture the Relevant Evidence – See SLR Capture Overview (or Capture Overview if using USB)

At this stage, you will be filling in the User Properties on the right side of the screen. New properties
were added by clicking the “Add New” item at the bottom of each dropdown. See below.

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Shown Above: For each User Property, at the bottom of each dropdown is the “Add New …” field.

Note the “Add New Tag” item from the dropdown is about to be selected in the image above. This will

prompt a new dialogue for the operator to add a new tag. Tags are a flexible user property that are useful
for searching keywords to find important evidence. You can give as many tags as you want to a piece of
evidence. The Category and Evidence Type fields read “Text Messages to Suspect 2” and “Phone – Galaxy S3.”
You can only give one Category and one Evidence Type property to each piece of evidence. Below you can
see that a new group is being created. Groups are consumed by the Report Builder. If you create “Group

1” and “Group 2,” you can use “Group 1” and “Group 2” in future reports. Below a new group called
“Jack Demerch Phone Evidence” is being created. One piece of evidence can have as many groups as

you deem necessary for your use case. However, keep in mind that in the exported report, that piece of
evidence will be shown in each Group section of the report that you have assigned it to. For example, if
you included a piece of evidence in “Group 1” and “Group 2,” it would show up twice in the report.
Once under “Group 1” and again under “Group 2.” User Properties can always be changed, edited,
added, or removed later.

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Shown above: Creating a group called “Jack Demerch Phone Evidence.” Dialogue was triggered by clicking
“Add New Group” under the “Groups” dropdown on the right-hand side.

We are now ready to capture. Hit the hotkey or click the Snapshot button to save the image on screen with
all of its current User Properties. The image will be saved. Whenever an image is captured in Eclipse it is

given some Evidence Properties as well. These are show below in the green box. These are the Hash,
the Date, the image/video type, File Size, File Name, Evidence ID, and the Source. The preview ribbon at

the bottom of the screen will show your recent captures. If clicked, you will be able to see the Evidence
Properties and the User Properties (Evidence Type, Category, Tags, Groups and Notes)

Evidence Properties shown in top right green box for a run of the mill Eclipse capture.

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Eclipse Properties Explained:

Evidence ID: A unique number given to each image in an Eclipse Case. If a piece of evidence is deleted, that

Evidence ID will not be reissued to subsequent pieces of evidence

Evidence Filename: The name of the file as stored in the computer’s file system
Type: JPEG or MP4. Other file types are converted to JPEG or MP4 when imported to Eclipse.
Size: The size in Megabytes of the File
Resolution: The dimensional width and height in pixels of the file
Hash: The value of the currently computed hash-type. Similar to a forensic hash.
Date: Time at which the capture was taken
Source: Indicates whether the evidence is an Original capture or an Edited capture. A value of “Edited”

indicates that the image was edited from another image within the Eclipse Media Editor.
Parent ID: Only displayed when Source’s value is “Edited.” Indicates the Evidence ID of the parent image
from which this image was edited. Images can be edited in the Media Editor.

(Some additional captures were taken between this point in this sample workflow and the next section.)

5. Organizing the evidence via Manage Evidence

Now that we have captured some evidence from the Suspect’s phone, we would like to present it more
clearly. We already have one group for the report called “Jack Demerch Phone Evidence,” but let’s create a
new one called “Stolen Merchandise” for the pictures of the stolen cameras we found on the Suspect’s

phone.

See Viewing and Organizing Evidence in Manage Evidence Tab. First, select the three pictures of the stolen
merchandise by holding shift and clicking to make a group selection. Then right-click and select “New
Group.” Fill in the information on dialogue that pops-up, then click save. See image below.

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Shown Above: Making a batch selection, right-clicking to make a New Group, and saving after filling in the

new group info. The “Create Group” button at the top of the screen can also be used to make a new group

from the current selection.

In a larger case than this example, it may be difficult to find the evidence you want to work with or make
changes to. This is where the filters come in. Open the filters by clicking the map-icon (shown in the top-left
square green box, below). Select the Filters tab. Select the group dropdown and select the “Stolen
Merchandise” group. Click “Apply.” Now only the items in the “Stolen Merchandise” group are shown in the
main window. We can easily make changes to just the items in that group now.

So far we have:

 Set up the case
 Captured some evidence and assigned User Properties at the time of capture
 Used the Manage Evidence Tab to create a New Group from the Captured Evidence
 Used the Evidence Filters within Manage Evidence to only view the newly added Group.

6. Using the Media Editor to Crop and Rotate the Images

We have a problem. All of our images are landscape, but we would like them to be portrait. Since we
captured all of the images in the same resolution, this can easily be fixed. Before proceeding, clear the filters
that were applied in the last section. Now select all of the items in the current filtered selection (which should

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be every item in the case since we just cleared the filters) by clicking the “Select All” button at the top of the
main window. This selects all of the evidence currently in view. Now click the “Media Editor” button. This will

load the Media Editor tab and bring in all of the images that were selected. With your mouse inside the

green rectangle shown below, select all of the items by hitting “Ctrl” + “A”, clicking and dragging over all of

the items, or selecting the first and last item while holding “Shift.” The screen now shows all of the
highlighted info in the left-hand panel. See below.

Shown above: Selecting all items after importing them to the Media Editor

Now, we need to rotate all the images ninety degrees clockwise. Click the clockwise rotation, then click

“Save.” Approve the dialogue if you would like to apply the edit. Note that after saving, one new piece of

edited evidence will be created from each of the original pieces of evidence. The original evidence will still
exist. The new edited images will inherit all of the properties of their parent source images. Thus, all of the
rotated pictures of the stolen merchandise will still belong to the group “Pictures of Stolen Merchandise.”

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Shown above: How the screen will look just before clicking save, but just after clicking rotate. After clicking
save Eclipse will ask you to approve. Click yes to apply the edit to every image currently highlighted in the
left side panel.

If we go back to manage evidence, you can now see all of the edited images and their Original source
images in the Icon Row View.

7. Exporting to a report

Now that we have built an organized case, it’s time to export a report. Click the “Report Builder” tab.

Once loaded, select Add to Report for the two groups – “Jack Demerch Phone Evidence” and “Pictures of
Stolen Merchandise.”

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Click “Export Report” to export a PDF report with the default settings. You can tinker with the settings on the
right hand side if you would like to tweak what is shown in the final report (Such as turning off the Eclipse
Evidence ID, which can sometimes be confusing to Prosecutors). You can also save the report and come back
to it later, if you wish. Clicking the arrows next to the groups will change the precedence of a Group within

the final report. If you don’t like how a report looks, you can always come back and export a new version of

the same report with different settings.

Shown above: The screen just before clicking “Export Report” with the current ordering of the groups shown
in the main panel, and the current report settings shown on the right hand side.

If necessary, the Investigator should now Export the Case Package so that the Case can be viewed in the
Eclipse Reporter by third-parties. See Using the Eclipse Reporter (Export and Import Eclipse Case Packages).

This concludes the first use-case example for a law enforcement workflow. Please consult the other sections
in this document for help with specific issues.

17.2 The Hardware Quality Assurance Use Case

The Eclipse System is also used by companies with commercial interests for documenting lab and quality
assurance processes. Eclipse is a useful tool in these types of environments because it allows processes to be
documented. This allows companies using Eclipse as part of their QA or Hardware Repair services to maintain
receipts on the work that has been done on any device, who did that work, and when it was carried out. It
also allows reports to be generated for management or customers (in case of a warranty claim).

1. Identify Pertinent Data and Information: In this case, we need to process one phone. We need to

examine the device for defects by examining the hardware components, taking captures along the

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way. The lab technician using the Eclipse System will likely be using the foot pedal for most of the
process.

2. Set up the Eclipse System: See section 7, Starting the Software and Configuring Hardware & 8,

Configuring Hardware for the Pro SLR Kit

3. Set up the case: We will now create a new case called the Galaxy S3 QA Case no. 192. See Starting a

Case. We will change the name of the default case folder because we cannot have periods in the

windows file system. In the Advanced Case Properties, note we have made one custom field-value
pair, which will be displayed with the case information at the top of every report generated by this
case.

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Shown above: Filling out the case information and then adding a custom report field for the warranty status
of the device under consideration.

4. Capture the Relevant Evidence – See SLR Capture Overview (or Capture Overview if using USB)

At this stage, the User Properties on the right side of the screen have been filled-out. New
properties were added by clicking the “Add New” item at the bottom of each dropdown. In this QA
application we need the following Tags: “Component Defective,” “Component Tested,” and
“Component Replaced.” See below. Using the foot pedal allows the technician to focus on evaluating
and fixing the device with their hands.

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Shown Above: Capturing a video. In green, the evidence properties (which can be changed during recording)
and the two methods of stopping the video recording.

Shown Above: The preview panel from the SLR Capture tab. This view is triggered by clicking an item from
the recent media ribbon (bottom green box). On the right, the Evidence Properties and User Properties are
shown. See the previous use case for an explanation of these properties.

5. Organizing the evidence via Manage Evidence

Now that we have captured some evidence of the defective parts, as well as a few videos of modifications
that were made to the device, we would like to present it more clearly. We already have one group for the

report called “Faulty Components,” but let’s create a new one called “Adjusted Components” for the videos

that show the technician modifying the circuitry.

See Viewing and Organizing Evidence in Manage Evidence Tab. First, select the videos of the technician’s
modifications by holding shift and clicking to make a group selection. Then right-click and select “New
Group.” Fill in the information on dialogue that pops-up, then click save. See image below.

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Shown Above: Selecting the images to be included in the group “Adjusted Components.”

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Shown Above: Creating a group for the technician’s adjustments to device components. This is done so that
the exported report can present media showing all of the modified components together.

Now we will use the evidence filters to show only the items in the group we just created. The idea here is
that in a larger case it may be hard to locate media that you would like to edit. With the filters, narrowing a
search down by the type of media, its size, duration, or any of its User Properties (Tags, Groups, Category or
Type) is simple. First, open the filters by clicking the map icon (Top Left icon of the left-side panel). Then
select the filters tab. Select the group “Adjusted Components,” and then click apply. Now only the items in
“Adjusted Components” are shown.

Shown Above: Opening the filters and selecting the “Adjusted Components” group, just before clicking

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“Apply Filters.”

Shown Above: Filtered results after Applying Filter. Current results are filtered by the group “Adjusted
Components.”

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So far we have:

 Set up the case
 Captured some evidence and assigned User Properties at the time of capture
 Used the Manage Evidence Tab to create a New Group from the Captured Evidence
 Used the Evidence Filters within Manage Evidence to only view the newly added Group.

6. Using the Media Editor to Crop and Rotate the Images

We would now like to take some snapshots from the videos the technician made of the adjustments made to
the device’s components. First, we need to bring a video into the Media Editor. This can be done by clicking
a piece of evidence and then clicking the Media Editor button, or it can be done by right-clicking and
selecting “Edit Using Media Editor.” Only one video can be processed at a time. Using the Foot pedal,
snapshots can be pulled from the video. The snapshots will show the video’s Evidence ID as their Parent ID,
and will inherit all other User Properties of the parent media.

Shown Above: Importing a video from the previously filtered selection into the Media Editor via right-clicking
the item and selecting the “Edit Using Media Editor” option.

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Shown Above: Capturing snapshots (stills) from the original video. This can be done by clicking the small
camera icon on the video player (green square), using the Foot pedal, or by using the “Alt” + “C” hotkey
during the appropriate frame. These stills show up in the evidence panel on the left as Edited media items.

7. Exporting to a report

Now that we have built an organized case, it’s time to export a report. Click the “Report Builder” tab.

Once loaded, select “Add to Report” for the two groups – “Faulty Components” and “Adjusted Components.”

Click “Export Report” to export a PDF report with the default settings. You can tinker with the settings on the

right hand side if you would like to tweak what is shown in the final report (Such as turning off the Eclipse
Evidence ID, which can sometimes be confusing to Prosecutors). If you would like to view the videos in the
report, export as an HTML report. You can also save the report and come back to it later, if you wish. Clicking

the arrows next to the groups will change the precedence of a Group within the final report. If you don’t like

how a report looks, you can always come back and export a new version of the same report with different
settings.

Shown Above: Just after adding “Faulty Components” to the report, and just before adding the “Adjusted
Components” group. Clicking “Export Report” (top middle) will export the report with the current settings as

determined by the state of the settings on the right-hand side of the screen.

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Troubleshooting Eclipse

Troubleshooting the Canon T3i Camera

Video Recording Issues

1. Check to make sure you are using a Class 10 or higher SD card with their SLR camera. The Eclipse kit

comes with a suitable card. Lower than Class 10 SD cards will not read or write fast enough for the

high-quality SLR camera.

2. Files can become corrupted for various reasons. If this is the case, formatting the card will fix any

peripheral issues this is causing within Eclipse.

- If you are receiving the "Movie Recording has been stopped automatically" perform a low-level

format.

Visit this link for a walkthrough of formatting your SD card via the T3i:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID

=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=38349

LiveView freezes/cuts out

1. Verify your Auto-power off setting on the Canon T3i is set to off. This prevents the camera from

shutting down during an Eclipse session.

2. If you lose the LiveView during a session, cycle the camera switch as described in the SLR Capture

section of this document (10.2). If the LiveView does not recover, you can restart Eclipse. All of your

data will be preserved.

3. Verify your AC Power is plugged in and functioning. If you are using a battery, verify that it has a good

charge.

4. Verify the SD card is not full; Eclipse will warn you when you have less than 1 gigabyte of remaining

space.

Other Issues

1. Close Eclipse

2. Disconnect the SLR camera from the computer

3. Remove its power source (AC power or Battery)

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4. Replace the power source and restart your session

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Troubleshooting Report Generation

After long workflows, Eclipse can have trouble reporting very large datasets and reports. Larger reports may
or may not successfully export, depending on your system’s specifications. Report processing can take several
minutes due to the large amounts of image processing.

If a Report Fails to Export

1. Close your current session of Eclipse and all other background programs (Browsers, Music Players,

Word Processors, etc.), then restart the case containing the report in question

2. Go straight to the Report Builder tab and attempt to export it once again. Eclipse will now have more

resources available for processing reports

If Eclipse still Fails to Export

1. Check how many unique images are being included in the report. Counts over 1,000 of 1920x1280

resolution images may have issues.

2. Consider reducing the amount of evidence in the report. If all items are essential, you will have to

split the report into separate reports.

Troubleshooting the USB Camera

LiveView freezes/cutouts

1. Verify that you have the latest drivers installed for your device and you have the proper device

selected from the dropdown on the Camera properties tab of the USB Capture board

2. Unplug the USB Camera, then reconnect it

3. Change the resolution to a lower resolution, if the USB Camera recovers consider keeping it at a

lower resolution

4. Switch tabs within Eclipse to Manage Evidence or preview an image from the Recent Media ribbon,

then return to the USB Capture board

5. Switch capture modes, then switch back

Choppy Video Recording

1. If video is choppy, or has high input lag, consider recording at a lower resolution.

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2. Rotation filters are not optimized for high resolutions at this time. To obtain a smoother video, try

recording at 1280 or smaller.

Video Recording Pause

1. Pausing during recording only works once for resolutions greater than 1920x1080

2. If you need to pause many times during a workflow, the only way to do that is to use a 1280x720

resolution.

Other Issues

1. Close Eclipse

2. Disconnect the USB camera from the computer

3. Reconnect the USB camera and restart Eclipse

4. If problems persist, restart your machine or contact technical support

Hardware Warranty

Eclipse Pro Kit Hardware Warranty

If within one (1) year from the date of purchase, the Eclipse Pro Kit camera (manufactured by EDEC) fails
due to a defect in material or workmanship, EDEC Digital Forensics will repair if possible or replace it free
of charge. This warranty applies only to the original purchaser and is not transferable.

EDEC DIGITAL FORENSICS WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO
PURCHASER, OR ANY OTHER PARTY, FOR ANY LOSS, DAMAGE, INJURY OR EXPENSE OF ANY KIND OR

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NATURE CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO
OPERATE PROPERLY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE, ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY, AND
SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE. SOME STATES DO NOT
ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.

The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of
God; (c) units which have been subject to unauthorized repair, opened, taken apart or otherwise modified;
(d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f)
depreciated or loss of charge time; (g) the finish on any portion of the product, such as surface scratches
and/or weathering, as this is considered normal wear and tear. Some states do not allow a limitation of
damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and
you may also have other rights, which vary from state to state.

Warranty service is available by mailing postage prepaid to the authorized service facility provided. Warranty
does not cover the cost of postage to send the product in for service. Purchaser is responsible for safely
sending the product to repair facility. Please be sure to wrap the product securely when mailing to avoid
shipping damage. A valid copy of original invoice and Return Merchandise Authorization (or RMA) are
required for all warranty services. Please contact [e-mail] in order to obtain an RMA.

Hardware Manufactured by a Third-Party, No Warranty from EDEC

EDEC offers no extended, express or implied warranty for hardware manufactured by a third party, unless
agreed upon prior to sale. Customer must rely on the manufacturer warranty for any hardware defects,
malfunctions or other such issues. If customer experiences a hardware issue, EDEC will attempt to remedy
the issue but offers no guarantee that a resolution will be reached. Customer may be asked to deal directly
with the third-party hardware manufacturer to reach a resolution.

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EDEC Digital Forensics

423 N. Milpas Santa Barbara, CA 93117

Email: [e-mail]

Tel: [phone]

eclipsescreencapture.com