How to install
your ecobee
Switch+
Installing this product involves
handling high voltage wiring. Each
step of the enclosed instructions must
be followed carefully.
To avoid fire, personal injury, or death,
turn off your circuit breakers and
follow the proper safety precautions
before proceeding.
UNSURE ABOUT HANDLING
ELECTRICAL WIRING?
CONSULT A QUALIFIED ELECTRICIAN.
Warning
Step-by-step visual
guides that land you
right at registration
Download the ecobee app—where you’ll
find videos, diagrams, and a guided tour
of registration and smart features.
Getting your Switch+
up and running is as
easy as 1-2-3
1. Download the ecobee app.
2. Install your Switch+.
3. Register ecobee Switch+ to
unlock Amazon Alexa and other
smart features.
You’ll need to turn off your power for
installation. We recommend getting
started during the day.
Daylight helps
What’s in the box:
Wall plate
ecobee
Switch+
4 wire nuts
2 mounting
screws
Tools you’ll need:
Flat head
screwdriver
Phillips
head #2
screwdriver
Pliers
(optional)
Compatibility
and rating
1
Is this location controlled
by only one switch?
ecobee Switch+ can only be installed in
locations where the light is controlled by
only one switch.
Rating
120V AC 60Hz
600W Incandescent
150W I.BAL (LED and CFL)
Do you have at least one
neutral wire in your set-up?
Neutral wires are white and come as
either a single wire or a pair. Unsure?
Keep reading for instructions.
Turn off the circuit breaker for the switch
you’re replacing.
If breakers aren’t labeled, turn off
the master power.
Your lights should NOT turn on.
Confirm you’ve turned off the right
breaker by flipping your wall switch on
and off several times.
Before proceeding
2
Turn off
your breakers
If paint has dried around your
switch, it may require more
force to unmount it.
Unscrew your existing wall plate and
switch from the wall.
Disconnect the wires attached to
your switch by turning the wire nuts
counterclockwise. Remove your
existing switch.
Remove
old switch
3
You should see 4 types of wires in your
wall box. Here’s how to identify them.
Identify
wires
4
Line and load wires (black or red)
are connected to your existing switch.
Ground wire (exposed copper or green)
typically comes from the wall box.
Neutral wires (white)
typically come in a pair and are
fastened together by a wire nut.
Needed for installation.
5
Line wire
(black)
Switch wires
(black)
Ground wire
(green)
Neutral wire
(white)
Load wire
(black)
Match the neutral wire from your Switch+
to the 2 neutral wires from your wall box.
Together, insert them into the wire nut
to connect. Match the remaining wires as
shown and secure with wire nuts.
Connect your
Switch+
Switch wire
Switch wire
Neutral wire
Ground wire
Line wire
Load wire
Neutral pair
Ground wire or screw
Don’t know how to use a wire nut?
Turn the page for help.
If you have pliers, use them to
gently twist wires together before
inserting them into the wire
nut. You can also use them to
straighten curved wires.
If they separate or shift inside the nut,
realign the wires and replace the cap.
Twist the cap clockwise until the wires
are secured.
Wire nuts are used to connect two or
more wires together.
Connecting wires
Hold the wires you’re connecting
parallel to one another so that the ends
are aligned.
Holding the wires together and parallel,
insert them into a wire nut. Twist the
wire nut clockwise until secure. Double-
check by tugging on the wires gently.
Wire nuts 101
Fit wire nuts
into wall box
6
Push each wire nut in—one at a
time—as close to the back of the wall
box as possible.
Using the mounting screws provided,
mount your ecobee Switch+. Make sure
it’s level and flush against the wall.
Mount ecobee
Switch+
7
Return to your circuit breaker and
turn on the power for the switch you
just replaced.
8
Power system
back on
Test your
Switch+
9
Give your Switch+ a moment to power
on. Test it by turning it on and off,
using the on/off button on the front of
your Switch+. If it powers on, snap on
your wall plate.
If your Switch+ does not power on, turn
off your circuit breaker and double check
that your wires are connected securely.
Then test again.
Still a no-go? Call ecobee customer
support at 1-877-932-6233.
Keep going on the ecobee app to register
your device, connect to Wi-Fi, and unlock
smart features.
To connect to HomeKit, use the ecobee
app on your iOS device and refer to the
code on the back of this manual.
Congratulations,
you did it!
Your ecobee Switch+
Light bar
Glows when Alexa is responding to you.
On/off button
Turns it on or off the old-fashioned way.
Night light
Keeps your nights fumble-free.
Mic off button
Put Alexa on Do Not Disturb.
Action button
Hold to interrupt Alexa.
Speaker
Play music, listen to the news, and more.
Occupancy sensor
Turns on the lights when you walk into the
room, and off when you leave.
Ask Alexa*
Ask to turn the lights on or off, set a
timer, read the news or weather,
play music or podcasts, and more.
Turns off your lights for you
We’ll take care of it when the
room is empty.
Here’s what your
Switch+ can do
Go hands-free
Have your lights turn on when you
enter the room and it’s dark.
Smarter outdoor lighting
Upgrade your lighting to
automatically turn on at sunset
and off when you choose.
Night light
Enable the night light setting on
your ecobee app to make your
Switch+ glow in the dark.
Troubleshooting
ecobee.com
support@ecobee.com
1-877-932-6233
We’re here to help
Press and hold the on/off button on the
front of your Switch+ for 5 seconds.
Using voice prompts*, your Switch+ will
cycle through the options: reset Wi-Fi,
reset HomeKit, restart device, and reset
device to factory settings.
Select an option by pressing the on/off
button again, or cancel the menu by
pressing either of the top buttons.
*Not all languages may be available on Amazon
Alexa Voice Service. Go to Amazon.com for the list of
currently supported languages.
Approvals
This product was designed and built in accordance to
RoHS directive 2002/95/EC and contains no
hazardous substances as defined by this directive.
FCC Compliance Statement Compliance Notice:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment
and receiver.
– Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
– Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of FCC rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference
received, including interference that may cause
undesired operation.
Changes or modifications that are not expressly
approved by the manufacturer could void the user’s
authority to operate the equipment.
RF Exposure Information:
This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. In
order to avoid the possibility of exceeding the FCC
radio frequency exposure limits, human proximity to
the antenna shall not be less than 8 inches during
normal operation.
Industry Canada (IC) Compliance Notice:
This device complies with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including
interference that may cause undesired operation of
the device.
This Class B digital apparatus complies with Canadian
ICES-003.
RF Exposure Statement:
This equipment complies with IC RSS-102 radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must be installed to
provide a separation distance of at least 8 inches from
all persons and must not be collocated or operating in
conjunction with any other antenna or transmitter.
FCC ID: WR9EBSMSW1V001
IC ID: 7981A-EBSMSW1V001
CAN ICES-3 (B)/NMB-3(B)
Designed in Canada. Assembled in China.
Warning: Changes or modifications not expressly
approved by ecobee Inc. could
void the user’s authority to operate
the equipment.
1-Year Limited Warranty
ecobee warrants that for a period of one
(1) year from the date of purchase by the
consumer (“Customer”), the Switch+ (the
“Product”) shall be free of defects in materials
and workmanship under normal use and service.
During the warranty period, ecobee shall, at its
option, repair or replace any defective
Products, at no charge. Any replacement
and/or repaired device are warranted for
the remainder of the original warranty or
ninety (90) days, whichever is longer.
A proof-of-purchase will be required from
the Customer in order for ecobee to provide a
replacement and/or repaired device. This
Warranty is valid only for Product installed in
the country in which it is purchased.
If the product is defective, call Customer Service at
1-877-932-6233. ecobee will make the determination
whether a replacement product can be sent to you
or whether the product should be returned to
our address.
In the event of a failure of a Product, Customer may:
a. if Customer did not purchase the Product directly
from ecobee, contact the third party contractor
from whom the Product was purchased to obtain
an equivalent replacement product, provided the
contractor determines that the returned Product
is defective and Customer is otherwise eligible to
receive a replacement product;
b. contact ecobee directly for service assistance
at 1-877-932-6233 and ecobee will make the
determination whether an advance equivalent
replacement Product can be sent to Customer with
return shipping supplies (in which case a hold shall
be put on Customer’s credit card for the value of
the replacement Product until ecobee has received
the defective Product). Product should be returned
to our address. If the returned Product is found by
ecobee to be defective and Customer is otherwise
eligible to receive a replacement product, no amount
shall be charged to Customer’s credit card; or
c. ship the defective Product directly to ecobee, in
which case Customer shall contact ecobee directly
at 1-877-932-6233, so ecobee can make the required
shipping arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product.
This warranty does not cover removal or reinstallation
costs and shall not apply if the damages were found
to be caused by something other than defects in
materials or workmanship, including without limitation,
if the Product:
– was operated/stored in abnormal use or
maintenance conditions;
– is repaired, modified or altered, unless ecobee
expressly authorizes such repair, modification or
alteration in writing;
– was subject to abuse, neglect, electrical fault,
improper handling, accident or acts of nature;
– was installed improperly.
ecobee’s sole responsibility shall be to repair or
replace the Product within the terms stated above.
ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY
BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED,
OR ANY OTHER FAILURE OF THIS PRODUCT. Some
US states and Canadian provinces do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.
ecobee’s responsibility for malfunctions and defects in
materials and workmanship is limited to repair and
replacement as set forth in this warranty statement.
All express and implied warranties for the product,
including but not limited to any implied warranties
and conditions of merchantability and fitness for
a particular purpose, are limited to the one-year
duration of this limited warranty. No warranties,
whether expressed or implied, will apply after the
limited warranty period has expired. Some US states
and Canadian provinces do not allow limitations on
how long an implied warranty lasts, so this limitation
may not apply.
ecobee neither assumes responsibility for nor
authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to
assume for it any other warranty or liability concerning
this product.
This warranty gives you specific rights, and you may
also have other rights which vary from jurisdiction to
jurisdiction. If you have any questions regarding this
warranty, please write to ecobee Customer Service.
Legal Notice
Use of the HomeKit™ logo means that an electronic
accessory has been designed to connect specifically
to iPod
®
, iPhone®, or iPad®, respectively, and has been
certified by the developer to meet Apple
®
performance
standards. Apple is not responsible for the operation
of this device or its compliance with safety and
regulatory standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may affect
wireless performance. Apple, iPhone, iPad, and iPod
touch are trademarks of Apple Inc., registered in
the U.S. and other countries. HomeKit is a trademark
of Apple Inc.
770-00051
© 2017 ecobee, Inc. All rights reserved. ecobee
and the ecobee logo are trademarks of ecobee Inc.,
registered in the U.S. and other countries.
Alexa is a trademark of Amazon Inc.
HomeKit
set-up code:
Place
HomeKit
Code
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