Ecobee B2320552 User Manual

How to install your ecobee

Download the ecobee app

The ecobee app has instructions, step-by-step videos, and diagrams customized to your wiring setup. Register your ecobee after installation to unlock smart features like Amazon Alexa.

Important Information

Look out for these icons at the bottom of each step. They indicate useful tips and important reminders.

TIPS

WARNINGS

O/B

PEK

ACC-

ACC+

First things ﬁrst. Here’s what you’ll ﬁnd in the box:

O/B

PEK

ACC-

ACC+

SmartThermostat BackplateSmartSensor, stand,

Tri m p la te

and wall-mount

quick s tart g uide & wire labels

Power Extender

Kit (PEK)

Install guide (this booklet)

Screws

(x2)

Drywall plugs

(x2)

You may also need these tools:

Drill fo r mounting

ancho rs (3/ 16” drill bit)

Hammer Pencil Wire stripper

Small ﬂ athea d

screwdriver

Phillips

screwdriver

STEP 1

Power o your Heating, Ventilation, and Air Conditioning (HVAC) system by using the master switch or circuit breaker box. This is important for your safety.

OFF

utility closet, or behind a wall pa nel near the thermostat.

TIP: Look for your master switch or circuit breaker box in the basement, attic,

STEP 2

Conﬁrm your system is o by turning on your heat (during winter) or your AC (during summer). Wait a few minutes— you should not feel air coming from your vents.

TIP: If you have a boiler, check to see that the main ﬂame is extinguished.

STEP 3

Remove your old thermostat cover from the wall.

TIP: Many thermostats simply pop o or unclip f rom the base, while others

may have screws that you will need to remove.

L1 L2

CHECKPOINT: COMPATIBILITY

Does your old thermostat’s backplate have any of these indicators?

110 VAC

WARNING

HIGH VOLTAGE

YES NO

120 VAC

240 VAC

Sadly, you might

not be compatible.

you can double-check at

ecobee.com/compatibility

Great, please continue

to the NEXT PAGE.

STEP 4

Take a picture of the wires connected to the terminals of your old thermostat. You may need to reference this photo later on.

WARNING: ecobee is designed for 24VAC with a 2A maximum current. Do not connect it to line (high) voltage or millivolt systems.

RC RH

CHECKPOINT: C WIRE

Do you have a C wire connected to your old thermostat?

YES NO

Great! Continue

to the NEXT PAGE.

Go to PAGE 24 to install with a PEK.

RC RHRC RH

TIP: The wiring on your old the rmostat may look dierent— just check to see if there’s a C wire.

Install your ecobee with a C wire

If you have a C wire, it will power your ecobee. You won’t need the Power Extender Kit (PEK) included in the box.

TIP: To install accessories (humidiﬁer, dehu midiﬁ er or ventilator) please refer to the wiring diagrams at ecobee.com/wiring

STEP 5

Carefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.

Y/Y1

W/W1

RC RH

TIP: If you have a jumper between RC , RH, or R, leave it alone. Only label the wires that r un from your wall into a terminal block.

ST E P 6

Unscrew the mounting plate of your old thermostat to remove it from the wall.

RC RH

W/W1

Y/Y1

WARNING: Be careful, as some thermostats may contain mercury.

Recycle your old th ermostat safely with your local hazardous waste facility.

ST E P 7

Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat.

If using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.

Tri m p la te

Backplate

STEP 8

Pull the wires through the hole in the middle of the backplate and then attach the backplate to the wall using the drywall anchors and screws provided.

Y/Y1

W/W1

TIP: Use a 3/ 16" drill bit to drill a hole for the dr ywall anchors.

ACC-

ACC+

O/B

PEK

W/W1

Y/Y1

CHECKPOINT: INSERT YOUR R WIRE(S)

Do you have more than one R wire? (That includes R, RC, and RH)

YES NO

Insert your wires:

R or RC ➔ RC

RH ➔ RH

O/B

PEK

W/W1

Y/Y1

Insert your single wire:

R, RC , or RH ➔ RC

ACC-

ACC+

O/B

PEK

Y/Y1

W/W1

ACC-

ACC+

O/B

PEK

ACC-

ACC+

W/W1

Y/Y1

STEP 9

Insert your remaining wires into the side (not the front) of their corresponding terminal blocks.

W/W1

ACC-

ACC+

O/B

Y/Y1

PEK

TIP: Press the terminal block levers to inser t the wires more easily.

STEP 10

Tug on the wires gently to ensure they are securely connected.

TIP: When a wire has been connected correctly, the lever on that block will lower.

ST E P 11

Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall.

TIP: Large holes behind your thermostat will aect temperatu re readings. Prevent drafts by covering the hole(s).19

STEP 12

Gently press your ecobee into the backplate until it ‘clicks’ into place.

TIP: If the thermostat ‘rocks’ or is not ﬂush with the wall, be sure the excess wires are pushed all the way into the wall .

ST E P 13

Turn the power to your HVAC system back on using the master switch or at the circuit breaker box.

OFF

Congratulations, you did it!

Say hi to your new ecobee! To complete your setup and registrations, follow the instructions on your ecobee screen.

TIP: If your thermostat does not powe r on, please see the troubleshooting section on PAGE 48 .

We can help you find a pro

Installation with the Power Extender Kit (PEK) will require you to handle electrical wiring. If you’d rather leave it up to a professional, we can help you ﬁnd one quickly.

ecobee.com/proinstall

Install your ecobee without a C wire

If you don’t have a C wire, you’ll need to use the Power Extender Kit (PEK) included to reliably power your ecobee.

RC RH

CHECKPOINT: 3 OR 4 WIRES

The Power Extender Kit requires your system to have either of the following: 4 wires W/W1, Y/Y1, G, and R (or RC or RH) or 3 wires Y/Y1, G, and R (or RC or RH)

Do you have these wires?

YES NO

Continue to the

The Power Extender Kit

will work with your sys tem!

RC RH

Visit our compatibility checker

at ecobee.com/compatibility

RC RH

STEP 5

Take your Power Extender Kit, wire labels, tools, your smartphone, and go to your HVAC system.

ecobee wire labels

Label wires at your:

Thermostat Control Board

TIP: Your HVAC system can most often be found in your basement or you r attic .

STEP 6

Open your HVAC system’s cover to reveal the control board.

Control board

WARNING: HVAC systems contain high voltage wires. Use caution when working with the control board. If you’d rather leave it up to a professional,

we can help you ﬁnd o ne quickly. Visit ecobee.com/proinstall

STEP 7

Take a picture of the wires connected to your control board. You may need to reference this photo later on.

STEP 8

Label only the R, Y or Y1, G, and W or W1 wires with the matching labels provided. If you have more than one wire going into these terminals, only label those going to your thermostat.

Find detailed step-by-step videos at ecobee.com/installation

TIP: If you have wires connected to both Rc and Rh terminals at the control

board you may have a two transformer system. Please contact suppor t to help you with installation: 1.87 7. 93 2 . 623 3 or support@ecobee.com.

Wires going to your A/C (ignore these)

Wires going to your thermostat

STEP 9

Disconnect the wires labeled R, Y, G, and W from the control board.

STEP 10

Connect the wires you disconnected from the control board into their matching gray terminal blocks on the Power Extender Kit.

Find detailed step-by-step videos at ecobee.com/installation

TIP : Press the b uttons to inser t the wires more easily.

STEP 11

Tug on the wires gently to ensure they are securely connected.

TIP: When a wire has been connected correctly, the button on that block will lower.

STEP 12

Connect the ﬁve white wires coming out of your Power Extender Kit to their corresponding terminals on the control board.

R G Y W

Find detailed step-by-step videos at ecobee.com/installation

TIP: On ce again, tug on the wires gently to ensure they a re securely connected.

AFTER

CHECKPOINT: POWER EXTENDER KIT

Check that you have installed the Power Extender Kit correctly. It should be installed between your thermostat wiring and your control board.

BEFORE

AFTER

STEP 13

Mount the Power Extender Kit inside your HVAC system, taking care not to strain the wires. Close the HVAC cover panel securely and return to your thermostat.

Find detailed step-by-step videos at ecobee.com/installation

TIP: Make sure your HVAC panel is fully closed. Some systems will

not turn on if the cover p anel has not been closed properly.

STEP 14

Back at your thermostat:

Carefully disconnect and label the wires from your old thermostat one at a time, using the labels provided.

Y/Y1

W/W1

RC RH

TIP: I f you have a jumper between Rc, Rh, or R, leave it alone. Only label the wires that run f rom your wall into a terminal block.

STEP 15

Unscrew the mounting plate of your old thermostat to remove it from the wall.

RC RH

W/W1

Y/Y1

WARNING: Be careful, as some thermostats may contain mercury.

Recycle your old th ermostat safely with your local hazardous waste facility.

STEP 16

Decide if you want to use the trim plate with your ecobee. The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat.

If using the trim plate, align the mounting holes on the trim plate and backplate and press them into place together.

Tri m p la te

Backplate

STEP 17

Pull the wires through the hole in the middle of the backplate and then attach it to the wall using the drywall anchors and screws provided.

Y/Y1

W/W1

TIP : Use a 3/16” drill bit to drill a hole for the dry wall anchors .

STEP 18

Remove the Rc, C, and PEK labels from the label sheet and attach them to the wires as shown below:

R/RC/RH ➔ RC

G ➔ C

Y ➔ PEK

THERMOSTAT CONTROL BOARD

W/W1

ACC-

ACC+

O/B

PEK

Y/Y1

PEK

O/B

PEK

ACC-

ACC+

W/W1

PEK

Y/Y1

STEP 19

First, connect these 3 wires as shown: RC , C, PEK.

Then, connect any remaining wires to their corresponding terminal.

Y/Y1

W/W1

O/B

PEK

TIP : Press the te rminal block levers to insert the wires more easily.

ACC-

ACC+

CHECKPOINT: DON’T SKIP AHEAD

Did you connect the correct wires to the RC, C, and PEK terminals, as shown below?

O/B

PEK

Y/Y1

W/W1

PEK

YES NO

ACC-

ACC+

Continue to the

NEXT PAGE.

Please ensure that your

wiring is as shown above.

STEP 20

Tug on the wires gently to ensure they are securely connected.

TIP: When a wire has been connected corre ctly, the lever on that block will lower.

STEP 21

Carefully push any excess wires back into the hole and ensure there are no drafts coming from the hole(s) in the wall.

TIP: Large holes behind your thermostat will aect temperature readings. Prevent drafts by covering the hole(s).

STEP 22

Gently press your ecobee into the backplate until it ‘clicks’ into place.

TIP: If the thermostat ‘rocks ’ or is not ﬂush with th e wall, be sure the excess wires are pushed all the way into the wall .

STEP 23

Turn the power to your HVAC system back on using the master switch or at the circuit breaker box.

OFF

Congratulations, you did it!

Say hi to your new ecobee! To complete your setup and registrations, follow the instructions on your ecobee screen.

Troubleshooting

TROUBLESHOOTING

If your ecobee doesn’t turn on, please try these steps:

1. Check that all wires are pro perly inserted into the terminal blocks at the thermostat. Tug on the wires to ensure they are not loose.

2. Make sure your HVAC cover panel is closed. Some systems will not turn on if the cover panel has not been closed properly.

TROUBLESHOOTING

Your R, RC ,

or RH wire

O/B

PEK

Y/Y1

PEK

W/W1

ACC-

ACC+

3. If you have only one R wire (either R, Rc, or Rh), make sure it’s inserted into the Rc terminal.

4. If you installed the Power Extender Kit, make sure you inserted the wires into the correct terminals .

Still need help?

WE’RE HERE FOR YOU Have questions or concerns? Get in touch.

1. 87 7. 9 32 . 6 2 3 3

ecobee.com/support

WE CAN HELP YOU FIND A PRO

Installation requires you to uninstall your old device and handle electrical wiring. If you’d rather leave it up to a professional, we can help you ﬁnd one quickly.

ecobee.com/proinstall

INSTALLING ACCESSORIES?

To install accessories (humidiﬁer, dehumidiﬁer or ventilator) please refer to the wiring diagrams at ecobee.com/wiring

LEGAL

Approvals

This pro duct was d esigned and bu ilt in acco rdance

to RoHS di rective 20 02/95/EC and co ntains no hazard ous subs tances a s deﬁne d by this dire ctive.

FCC Compliance Statement Compliance Notice:

This equ ipment has bee n tested and found to

comply wi th the limits for a Cl ass B digit al device, pursua nt to part 15 of the FCC R ules. These li mits are desi gned to prov ide reaso nable protecti on against harmful interference in a residential installation. This equipment generates, uses and can radiate r adio fre quency e nergy and, if no t installed and use d in accord ance with th e instruction s, may cause h armful i nterference to ra dio communic ations. However, ther e is no guarantee th at interferen ce will not occu r in a parti cular install ation. If this eq uipmen t does ca use harmful inte rference to rad io or televisi on reception, wh ich can be determ ined by turnin g the equipment o  and on, the user i s encour aged to try to corre ct the inte rference by one or more of th e following meas ures:

· Reorient o r relocat e the recei ving anten na.

· Increase th e separation bet ween the equip ment and receiver.

· Connect t he equip ment into an outlet o n a circuit diere nt from that to which th e receiver is connected.

· Consult the d ealer or an exper ienced radio/ TV technician for help.

This devi ce compli es with part 15 of FCC r ules.

Opera tion is sub ject to the f ollowing t wo conditions:

1. This devic e may not cause har mful inte rferen ce.

2. This devic e must acc ept any inte rferen ce received, includ ing interferen ce that may cause un desired operation.

Chang e or modiﬁ cations that are n ot expressly approved by t he manufactu rer could vo id the user’s author ity to ope rate the equ ipment.

RF Exposure Information:

This equ ipment compli es with FCC radiatio n exposur e limits se t forth fo r an uncont rolled environ ment. In o rder to avoid the poss ibility o f exceedi ng the FCC ra dio freq uency exp osure limits,

human p roximity to t he antenn a shall not be less

than 8 inc hes during norm al operation .

Innovation, Science and Economic Development Canad a (ISED) | Compliance Noti ce:

This device contains licence-exempt tran smitter(s)/

receive r(s) that comply w ith Innova tion, Sc ience an d Economic Development Canada’s licence-exempt RSS(s). Oper ation is subjec t to the follow ing two conditions:

1. This d evice may not cause i nterference.

2. This d evice must accept a ny interference ,

includ ing interfere nce that may c ause undesire d operat ion of the dev ice.

Innovation, Sciences et Développement économ ique Canada (IS DE) | Avis de co nformité:

L’émetteur/récepteur exempt de licence contenu dans le p résent ap pareil est confo rme aux CNR d’Innovation, Sciences et Développement

économique Canada applicables aux appareils radio exempts d e licence . L’exploita tion est au torisée a ux deux con ditions suivante s :

1. L’appareil n e doit pas pr oduire d e brouill age;

2. L’appareil do it accepter tout bro uillage radioé lectrique sub i, même si le brou illage es t susceptible d’en compromettre le fonctionnement.

RF Exposure Statement:

This equ ipment compli es with IC RSS-102 r adiation

exposur e limits se t forth fo r an uncont rolled environ ment. Th is transmitter m ust be ins talled to provide a s eparati on dista nce of at lea st 8 inches from all p ersons a nd must not be coll ocated or operat ing in conj unction with any ot her anten na or tra nsm itter.

Énoncé s ur l’exposition aux fréq uences radio :

Cet équipement est conforme aux limites d’exposi tion aux fréque nces radio d’ IC RSS-102 déﬁnies pour un environnement non contrôlé. Cet émette ur doit être insta llé à au moins 20 cm d e toute perso nne et ne doit pas êt re colocalisé ou f onctionner en association avec une autre antenne ou émetteur.

FCC ID: WR 92221123 114 IC: 7981A-2221123114 CAN IC ES-3 (B)/N MB-3(B)

Warning: Changes or modiﬁcations not expressly approved by e cobee Inc. co uld void the u ser’s author ity to ope rate the equ ipment

Avertiss ement : le s changement s qui ne sont pas

express ément au torisés par ecob ee Inc. pourra ient annul er votre droi t d’usag e du matériel..

3-Year Limited Warranty

ecobe e warrant s that for a period of t hree (3) ye ars

from the d ate of purch ase by the consume r (“Cus tomer” ), the ecobee (the “ Product” ) shall be free of de fects in m aterials and wor kmansh ip under

norma l use and se rvice. D uring the warra nty peri od, ecobe e shall, at i ts option, repa ir or repl ace any defec tive Produ cts, at n o charge . Any replacemen t and/or rep aired dev ice are war ranted for t he

remain der of the origina l warranty or nin ety (90) days, whi chever is longer. A pro of-of-purchase wi ll

be requi red from the Custo mer in ord er for eco bee to provide a re placement an d/or repair ed device . This Warr anty is val id only for Produ ct insta lled in the coun try in whi ch it is purc hased.

If the pro duct is d efective , call Customer S ervice at 1-87 7-932-62 33. eco bee will m ake the dete rminati on whethe r a replace ment product c an be sent to you or wheth er the prod uct should be re turned to o ur address.

In the event o f a failur e of a Produc t, Customer may :

a. If Custom er did not purcha se the Prod uct directly

from eco bee, con tact the t hird par ty contractor from who m the Product was p urchase d to obtain an equivalent replacement product, provided the contrac tor determines t hat the retu rned Product is defec tive and Custome r is other wise elig ible to receive a replacement product;

b. Contact e cobee di rectly fo r servic e assistance at

1-87 7-932-62 33 and eco bee will make the

determination whether an advance equivalent replac ement Pro duct can be sen t to Custom er with retur n shippi ng suppl ies (in whi ch case a hold sha ll be put on Custom er’s credit card f or the

value of th e replacement P roduct until eco bee

has received the defective Product). Product should b e returned to our ad dress. If the ret urned Produc t is found by ecobe e to be defec tive and

Custom er is othe rwise el igible to re ceive a

replac ement pr oduct , no amoun t shall be charge d to Custom er’s cred it card; or

c. Ship the d efective P roduct direct ly to ecobe e, in

which ca se Customer sha ll contac t ecobee direct ly at 1-87 7-93 2-623 3, so ecob ee can make the required shipping arrangements. Upon receipt of the defe ctive Product , ecobee w ill ship an equivalent replacement product to Customer, provide d the retur ned Prod uct is fou nd by ecobee to be defec tive and Custome r is otherwise el igible to receive a re placement pro duct.

This war ranty do es not cover removal o r

reinst allatio n costs an d shall no t apply if th e damag es were fou nd to be cau sed by some thing other th an defec ts in materials or wo rkmanship, includ ing without limit ation, if the Prod uct:

· Was operated /store d in abnormal us e or maintenance conditions;

· Is repaired , modiﬁed or al tered, un less ecobee express ly author izes such repair, mod iﬁcation or alteration in writing;

· Was subject to a buse, neglec t, electrica l fault, improp er handling, a ccident o r acts of nature;

· Was not instal led by a licensed He ating Ventilating and Air C onditio ning (HVAC) co ntracto r; or

· Was installe d improperly.

ecobe e’s sole res ponsib ility sha ll be to repair or replac e the Produ ct within the term s stated ab ove. ECOBEE S HALL NOT BE LIAB LE FOR ANY LOSS OR DAMAGE O F ANY KIND, IN CLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM AN Y BREACH OF ANY WAR RANTY, EXPR ESS OR IM PLIED, OR ANY OT HER FAILU RE OF THIS P RODUCT. Some U S states an d Canadian province s do not allow the exclu sion or limitatio n of incide ntal or consequ ential damage s, so the above limitat ion or exclu sion may no t apply to you .

ecobe e’s respon sibility for mal functions an d defect s

in materi als and wo rkmans hip is limi ted to repai r and repl acement as set fo rth in this w arrant y statem ent. All ex press an d implie d warranti es for the prod uct, in cluding b ut not limited to any im plied warranties and conditions of merchantability and ﬁtness f or a parti cular pu rpose, are limite d to the three- year dura tion of this l imited wa rranty. No warranties, whether expressed or implied, will apply after th e limited warrant y period has expi red. Som e US states a nd Canadian p rovinces do not all ow

limitat ions on how l ong an implied wa rranty lasts , so this lim itation may not app ly.

ecobe e neither a ssumes respon sibility for no r author izes any othe r person purpo rting to ac t on its

behal f to modif y or to chang e this warranty, no r to assume f or it any other warra nty or liabilit y concerning this product.

This war ranty giv es you spec iﬁc right s, and you may also have oth er rights which v ary from j urisdiction to jurisd iction . If you have any questi ons rega rding this warran ty, please w rite to ecob ee Custom er Service.

Legal Notice

Use of the H omeKi t™ logo mea ns that an electr onic access ory has b een desi gned to con nect speciﬁ cally to iPod®, iPhone®, or iPad®, respec tively, and has

been ce rtiﬁed by t he develo per to meet A pple®

perfo rmance s tanda rds. App le is not responsi ble for the oper ation of this device o r its comp liance wi th safety and regulatory standards. Please note that the use of th is accessory wit h iPod, i Phone , or iPad

may aect wireless performance. Apple, iPhone,

iPad, and iPod touch are trademarks of Apple Inc.,

registe red in the U.S. a nd other countri es. Hom eKit

is a trade mark of Ap ple Inc .

We’re here to help.

ecobee.com support@ecobee.com

1. 87 7. 9 32 . 6 2 3 3

770-00092

Ecobee B2320552 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual