Page 1
The 2nd page of menu options are only available with a CR1000.
To access the 2nd page of menu options, press the MORE button that corresponds
with the black arrow pointing down.
CONFIGURING CR1000
USER ACTION TERMINAL RESPONSE
Press CONFIGURE CR1000 F1
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Please Enter Password
Configuring CR1000
Please be Patient…
Config complete.
UPLOADING IMAGES
USER ACTION TERMINAL RESPONSE
Press UPLOAD IMAGES F2
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
To access the 1st page of menu options, press the RESERVED button that corresponds
with the black arrow pointing up.
Please Enter Password
UPLOADING IMAGES
PLEASE BE PATIENT
IMAGE SENT X OF X
UPLOAD COMPLETE
ERROR MESSAGES
Error
Code Definition
100 No image files 400 Modem error
105 Image transfer failed 401 No phone # to dial
300 Download error 402 No line
350 FTP login failed 403 No answer
352 No Internet link 404 No dial tone
361 Connection refused 405 No carrier
Error
Code Definition
STATE CODE TABLE
01 - Alabama
02 - Alaska
04 - Arizona
05 - Arkansas
06 - California
08 - Colorado
09 - Connecticut
10 - Delaware
11 - D.C.
12 - Florida
13 - Georgia
15 - Hawaii
16 - Idaho
17 - Illinois
18 - Indiana
19 - Iowa
20 - Kansas
21 - Kentucky
22 - Louisiana
23 - Maine
24 - Maryland
25 - Massachusetts
26 - Michigan
27 - Minnesota
28 - Mississippi
29 - Missouri
30 - Montana
31 - Nebraska
32 - Nevada
33 - N. Hampshire
34 - New Jersey
35 - New Mexico
36 - New York
37 - N. Carolina
38 - N. Dakota
39 - Ohio
40 - Oklahoma
41 - Oregan
42 - Pennsylvania
44 - Rhode Island
14 - Puerto Rico
45 - S. Carolina
46 - S. Dakota
47 - Tennessee
48 - Texas
49 - Utah
50 - Vermont
51 - Virginia
53 - Washington
54 - West Virginia
55 - Wisconsin
56 - Wyoming
_____________________________________________
M
ERCHANT NAME
_____________________________________________
M
ERCHANT ID#
_____________________________________________
S
ALES REPRESENTATIVE
_____________________________________________
S
ALES REPRESENTATIVE’S PHONE #
_____________________________________________
C
REDIT CARD PROCESSOR
_____________________________________________
C
REDIT CARD PROCESSOR’S PHONE #
222 W. Las Colinas Blvd. Suite 111
Irving, TX 75039
Tel: 877.888.CHEX Fax: 972.409.9162
www.e-chex.net
QUICK REFERENCE GUIDE
FOR THE
OMNI 3200
&
OMNI 3200SE
A
PPLICATION ECHEX10
(CR600 &CR1000i)
Press the Func /Enter key to switch from E-
Chex to SoftPay and press “F3” to return to E-Chex.
You must access the check program before continuing
Page 2
CHECK CONVERSION
USER ACTION TERMINAL RESPONSE
Press CONVERSION F1
Scan check through the reader Enter Check Number:
Type in check #, press Enter
Type in amount, press Enter
Press F4 and enter DL #, then
press Enter OR just Swipe DL
You can not swipe the Driver’s License in some states
Enter the State Code, press Enter
Press any key
If you get a Manager Needed response, refer to the response explanation. If you wish to
override the transaction, follow the instructions under Overriding a Check Conversion.
Please Scan Check
F4 FOR MANUAL
Enter Amount:
Please Swipe DL
F4 FOR MANUAL
Enter DL State:
Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
Customer Receipt will print
Saving Image
OVERRIDING A CHECK CONVERSION
USER ACTION TERMINAL RESPONSE
Transaction entered…
MANAGER NEEDED...
Press F3
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Press any key
OVER RIDE?
Please Enter Password
Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
Customer Receipt will print
Saving Image
BATCHING OUT
USER ACTION TERMINAL RESPONSE
Press BATCH OUT F4
Press F3
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
CONTINUE?
Please Enter Password
Waiting for line…
Dialing primary…
Transmitting Data…
ACCEPTED
Batch Report will print out
UPLOADING IMAGES
PLEASE BE PATIENT
IMAGESENT X OF X
UPLOAD COMPLETE
YES F3
NO F4
YES F3
NO F4
CHECK VERIFICATION
USER ACTION TERMINAL RESPONSE
Press VERIFICATION F2
Scan check through the reader Enter Check Number:
Type in check #, press Enter
Type in amount, press Enter
Press F4 and enter DL #, then
press Enter OR just Swipe DL
Enter the State Code, press Enter
Please Scan Check
F4 FOR MANUAL
Enter Amount:
Please Swipe DL
F4 FOR MANUAL
Enter DL State:
Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
(Merchant Copy)
VOIDING A TRANSACTION
USER ACTION TERMINAL RESPONSE
Press VOID F3
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Scan check through the reader Enter Check Number:
Type in check #, press Enter
Type in amount, press Enter
Press any key
Voids are not accepted if information does not match a transaction entered.
It will say: No TXN to Void.
Please Enter Password
Please Scan Check
F4 FOR MANUAL
Enter Amount:
Waiting for line…
Dialing primary…
Transmitting Data…
VOID ACCEPTED
Receipt will print out
Customer Receipt will print
PRINTING RECEIPT COPIES
USER ACTION TERMINAL RESPONSE
Press MORE key 2 times PRINT RECEIPT F1
Press PRINT RECEIPT F1
Enter the Transaction # for the
receipt copy needed, then press
Enter
If the transaction can not be found or it has already been batched out, it will say:
Please Enter
Transaction Number
Receipt Copy will Print
No TXN to Print.
ABOUT F2
SET DATE & TIME
USER ACTION TERMINAL RESPONSE
Press Function/Enter & 7 keys
(same time)
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Press 5
Type in Date (YYMMDD), then
Enter
Type in Military Time
(HHMMSS), then Enter
Press Clear
Press Clear
System Password
System=VPV50US1
Change Date/Time
YYMMDD
HHMMSS
Mo (Date & Time)
System=VPV50US1
Exits Setup Mode
TERMINAL RESPONSES
DECLINED / ID IS FLAGGED - Do not accept check. The
ID is associated with a checking account that has a problem.
Refer check writer to the phone number at the bottom of the
receipt.
ERROR IN MICR - Check reader can’t read check. Ask for
another form of payment or keep check for deposit.
ERROR IN ID - There was a format error in the ID. Re-enter
the DL number.
NO ACH - The bank is not signed up for ACH (usually small
banks or credit unions), or the check writer has a block against
ACH debits. The terminal will also give this response if the
check reader did not pick up the full ABA number or the
transaction was manually entered.
BANK STOP - The bank has stopped or closed the account.
STLN/FRGD - Someone has reported that checks drawn on
this account have been stolen or forged.
MANAGER NEEDED RESPONSES
*You have th e option to override any of these responses and process the check,
however it will not be guaranteed. (Re-presented check is the only exception)*
RE-PRESENTED CHECK - The check number has been
processed once already. It can be overridden if it was not a
successful transaction the first time.
CHECK TOO LARGE - The face amount of the check exceeds the merchant’s guaranteed limit.
YOUNG ACCOUNT - Unrecognized check writer.
WIN/LOC DAY/LOC - Exceeds guarantee limit
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