Eccotemp Systems L5 User Manual

Eccotemp Systems, LLC. Limited Warranty Information
Model(s): L5 Portable Tankless Water Heater

Eccotemp hereby warrants this product to be free of material defects in materials and

workmanship when installed and operated according to Eccotemp’s installation and operating

instructions. This Limited Warranty extends to the original purchaser and subsequent owners, but
only while the product remains at the site of the original installation. This Limited Warranty
terminates if moved or reinstalled at a new location. There are no warranties, express or implied
made or given other than contained in this Limited Warranty. No agent, employee or
representative of Eccotemp has any authority to bind Eccotemp to any representation or warranty
concerning the Product not contained in this Limited Warranty. Eccotemp reserves the right and
authority to change, modify or alter this warranty at any given time.

Except as expressly set forth herein, THERE ARE NO REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, AS TO
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO
ANY GOODS SOLD HEREUNDER. BUYER’S EXCLUSIVE REMEDY IS LIMITED TO

REPAIR OR REPLACEMENT OF THE GOODS SOLD, AT ECCOTEMP’S DISCRETION.

ECCOTEMP SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Limited Warranty Period This Warranty is extended by Eccotemp Systems to the
Owner.

This warranty takes effect on the date of installation of the Product or 30 days after the date of
purchase, whichever occurs first, and is effective until the specified anniversary of such date as
follows:

Item Period of Coverage

Heat Exchanger 1 Year

All other parts 1 Year

Free Accessories (Shower head, hose, regulator, etc.) 30 days

Coverages are void if the unit is used in a hot water circulation loop, in series with a circulation
system or where an on-demand recirculation system is not incorporated. This portable water
heater is for outdoor, temporary use only. Do not permanently install. If permanently installed or
installed indoors, this warranty is void.
Eccotemp will provide 1 round of parts per incident (deemed by Eccotemp Support Team) under
the warranty prior to requesting the shipment of any item to our warehouse for repair/inspection.

For Customers with a Home Warranty

Often your home warranty will assist in covering some of the fees related to your home
appliances, such as your water heater. Be sure to check with your home warranty company for
assistance prior to reaching out to Eccotemp.

Shipping Related Costs:

US ORDERS
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty
related issues, excluding AK, HI and any location outside of the continental US. After the first
45 days of purchase, the customer is responsible for all shipping to Eccotemp, regardless of
reason or circumstance. Eccotemp will cover the warranty related shipping costs when returning
a product to a customer after repair/inspection. The method for warranty related shipping will be
Ground equivalent with the provider of Eccotemp’s choosing.
CANADA ORDERS
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty
related issues. After the first 45 days of purchase, the customer is responsible for all shipping to
Eccotemp, regardless of reason or circumstance. Eccotemp will cover the warranty related
shipping costs when returning a product to a customer. The method for warranty related shipping
will be Ground equivalent with the provider of Eccotemp’s choosing.
All shipments of any type of product coming to Eccotemp for any reason must have an RGA for
any repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping
anything to Eccotemp. Failure to do so could result in loss of product. Eccotemp will not be
responsible for replacement due to loss or damage if these steps are not properly followed.

US

Eccotemp Systems/Returns
Department
315-A Industrial Rd.
Summerville, SC 29483

CANADA

Eccotemp Systems/Returns
Department
CO Eccotemp Canada
Ottawa Logistics
1270 Humber Place
Ottawa Ontario K1B 3W3

Exclusions

Please refer to the Installation Manual and Use & Care Manual supplied with your new
Eccotemp Systems product. This Limited Warranty becomes null and void if any of the
following are determined to be a contributing factor by Eccotemp to the failure of the product:

1. Abuse, misuse, alteration, neglect or misapplication.

2. Improper, dangerous, destructive maintenance procedures or inadequate maintenance.

3. Damages caused by services performed by servicers other than Eccotemp Systems.

4. Installation in a corrosive or otherwise destructive environment.

5. Damage as a result of freezing within the unit or surrounding piping.

6. Scale buildup.

7. Incorrect gas or water pressure.

8. Acts of force Majeure.

9. Damage as a result of use with non-potable, untreated or poorly treated well water, or water
with high PH levels or hardness levels in excess of 12 grains per gallon (200mg/L).

10. Incorrect sizing for the application.

11. Products with original serial numbers that have been removed or altered and cannot be
readily determined.

12. Acts of God including, but not limited to; fire, flood, or nature disaster.
This Product is not to be used as a pool or spa heater.
In the event of an Eccotemp Systems recognized defect, malfunction, or failure to conform to
this Warranty and based upon Eccotemp approval of warranty claim, Eccotemp Systems, at its