Eccotemp Systems FVI12-LP, FVI12-NG User Manual

Eccotemp Systems, LLC. Limited Warranty Information

MODEL(S): FVI12-LP & FVI12-NG

Eccotemp hereby warrants this product to be free of material defects in materials and workmanship

when installed and operated according to Eccotemp’s installation and operating instructions. This

Limited Warranty extends to the original purchaser and subsequent owners, but only while the product
remains at the site of the original installation. This Limited Warranty terminates if moved or reinstalled
at a new location. There are no warranties, express or implied made or given other than contained in
this Limited Warranty. No agent, employee or representative of Eccotemp has any authority to bind
Eccotemp to any representation or warranty concerning the Product not contained in this Limited
Warranty. Eccotemp reserves the right and authority to change, modify or alter this warranty at any
given time.

Except as expressly set forth herein, THERE ARE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE WITH RESPECT TO ANY GOODS SOLD HEREUNDER. BUYER’S EXCLUSIVE REMEDY IS LIMITED TO

REPAIR OR REPLACEMENT OF THE GOODS SOLD, AT ECCOTEMP’S DISCRETION. ECCOTEMP SHALL NOT

BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Limited Warranty Period This Warranty is
extended by Eccotemp Systems to the Owner.

This warranty takes effect on the date of installation of the Product or 30 days after the date of
purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

Item Period of Coverage

Heat Exchanger 5 Years

All other parts 2 Years

Free Accessories (fittings, accessories, hardware pack, etc.) 30 days

Coverages are void if the unit is used in a hot water circulation loop, in series with a circulation system
or where an on-demand recirculation system is not incorporated. This water heater is for indoor
installation only. Installing this water heater outdoors will void this warranty.

Eccotemp will provide 1 round of parts per incident (deemed by Eccotemp Support Team) under the
warranty prior to requesting the shipment of any item to our warehouse for repair/inspection.

For Customers with a Home Warranty

Often your home warranty will assist in covering some of the fees related to your home appliances, such
as your water heater. Be sure to check with your home warranty company for assistance prior to
reaching out to Eccotemp.

Shipping Related Costs:

US ORDERS

Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related
issues, excluding AK, HI and any location outside of the continental US. After the first 45 days of
purchase, the customer is responsible for all shipping to Eccotemp, regardless of reason or
circumstance. Eccotemp will cover the warranty related shipping costs when returning a product to a
customer after repair/inspection. The method for warranty related shipping will be Ground equivalent
with the provider of Eccotemp’s choosing.

CANADA ORDERS

Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related
issues. After the first 45 days of purchase, the customer is responsible for all shipping to Eccotemp,
regardless of reason or circumstance. Eccotemp will cover the warranty related shipping costs when
returning a product to a customer. The method for warranty related shipping will be Ground equivalent
with the provider of Eccotemp’s choosing.

All shipments of any type of product coming to Eccotemp for any reason must have an RGA for any
repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping anything to
Eccotemp. Failure to do so could result in loss of product. Eccotemp will not be responsible for
replacement due to loss or damage if these steps are not properly followed.

US

Eccotemp Systems/Returns Department
315-A Industrial Rd.
Summerville, SC 29483

CANADA

Eccotemp Systems/Returns Department
CO Eccotemp Canada
Ottawa Logistics
1270 Humber Place
Ottawa Ontario K1B 3W3

Exclusions

Please refer to the Installation Manual and Use & Care Manual supplied with your new Eccotemp
Systems product. This Limited Warranty becomes null and void if any of the following are determined to
be a contributing factor by Eccotemp to the failure of the product:

1. Abuse, misuse, alteration, neglect or misapplication.

2. Improper, dangerous, destructive maintenance procedures or inadequate maintenance.

3. Damages caused by services performed by servicers other than Eccotemp Systems.

4. Installation in a corrosive or otherwise destructive environment.

5. Damage as a result of freezing within the unit or surrounding piping.

6. Scale buildup.

7. Incorrect gas or water pressure.

8. Acts of force Majeure.