medium, large and xt
®
Owner’s Manual
Please ensure the Owner’s Manual stays with the unit at all times.
SYMBOL LEGEND
!
SN
durée de vie.
CAUTION/ATTENTION
ENVIRONMENTAL
CONDITIONS
TYPE BF APPLIED PART
PINCHPOINT
DATE OF MANUFACTURE
SEE INSTRUCTIONS FOR USE
SERIAL NUMBER
Please be environmentally responsible and recycle this product through your recycling facility at its end of
life.
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Nachdem dieses Produkt ausgedient hat, entsorgen Sie es bitte auf umweltfreundliche Weise, indem Sie es zu der
entsprechenden Recyclingstelle bringen.
Wees a.u.b. milieubewust en recycleer dit product via uw recycleerder na het verstrijken van de levensduur.
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800.342.8968 www.easystand.com
Table of Contents
Introduction .............................1
Safety Precautions ........................ 2
EasyStand Evolv Assembly .................. 3
Swing-Away Front ..................... 7
Shadow Tray ......................... 9
Mobile ............................. 11
Pow’r Up Lift Option .................. 13
Option Assembly ..................... 18
Adjusting the Evolv.......................27
Shadow Tray Adjustments .................30
Evolv Options & Parts Detail ............... 31
Perfect Fit Guide ........................ 35
Transferring ............................ 36
Standing ............................... 37
Maintenance ............................38
Troubleshooting .........................39
Limited Warranty ....................... .40
Note: The serial number is located
under the seat in the seat column.
Date Purchased Serial #
Videos on assembly & fitting can be viewed at www.easystand.com/videos
Introduction
Congratulations on the purchase of an EasyStand standing frame! We at Altimate Medical have designed the
EasyStand with comfort and happiness in mind.
EasyStand Description
The EasyStand line of products is intended for individuals who are able to transfer independently or with
assistance from a caregiver and/or lifting device. It is a useful tool for rehabilitation, home, school, and work
use. EasyStand standing frames support the user from sitting to the standing position. Various options such
as support, choice of manual or Pow’r Up Lift may be added to facilitate individual needs.
Indications for Use
The EasyStand Evolv line of products is intended to assist individuals who have difficulty rising from a seated
position to a standing position and is indicated for individuals weighing up to 200 lbs. (Medium), 280 lbs.
(Large), and 350 lbs. (XT).
This manual is an integral part of the standing system and should be read completely and thoroughly
by anyone operating the unit. This will ensure the EasyStand is assembled properly and used in the most
beneficial manner.
Altimate Medical recommends that an attendant be present when the EasyStand is being used. Should
any problem arise that cannot be solved by reading this manual, please contact a local supplier or call
Altimate Medical, Inc., at 800-342-8968 or 507-697-6393.
It is necessary to inspect the EasyStand Evolv at least weekly to ensure it is in safe operating condition.
EasyStand adjustments that are listed in the product owner’s manual can be made by the operator by
following the instructions for use. After an adjustment is made, inspect the EasyStand to ensure all
hardware and adjustable components are properly secured per the instructions for use. Replacement of
worn parts, major adjustments, or any other important corrections should be handled by an authorized
supplier or service center. Only Altimate Medical, Inc., approved replacement parts should be used to
ensure safety and performance.
Do not use the EasyStand without consulting a physician. Failure to consult a qualified
physician prior to using the EasyStand could lead to severe medical problems. We recommend
a good standing program be established and supervised by a qualified physician or physical
therapist.
Join the Standing Community!
Our goal is simple - to empower people with disabilities to stand up for their health. Connect, share, and
learn from other people with disabilities, special needs parents, clinical professionals, and the experts in
standing on one of our social networks. By keeping your standing program “top of mind” you will have the
greatest chance of maintaining a standing routine that maximizes all the benefits of standing!
Read, share, and comment on the EasyStand Blog at blog.easystand.com
Find EasyStand on these social networking sites:
page 1 page 38
Introduction
Safety Precautions
• If a user does not meet these specifications and has not been properly fitted by a qualified therapist or physician, Altimate
Medical, Inc., does not recommend using the EasyStand.
Evolv Medium - is designed to accommodate most individuals from 4’0”-5’6” (122-168 cm) and up to 200 lbs. (90 kg)
Evolv Large - is designed to accommodate most individuals from 5’0”-6’2” (152-188 cm) and up to 280 lbs. (127 kg)
Evolv XT - is designed to accommodate most individuals from 6’0”-6’10” (183-209 cm) and up to 350 lbs. (159 kg)
For more detailed specifications visit our website easystand.com
• Altimate Medical, Inc., recommends consulting with a therapist or physician prior to starting a standing program.
• Check the EasyStand periodically ensure that all nuts, bolts and adjustable parts are tightened securely.
• Never make adjustments to the EasyStand while a user is in the standing position.
• Never reposition the foot plates while a user is in the standing position. Consult with a therapist or physician for proper foot
placement and angle.
• It is necessary to inspect the EasyStand Evolv at least weekly to ensure it is in safe operating condition. Pay particular attention for
loose hardware. If the EasyStand is equipped with the optional Pow’r up lift please inspect the electrical cables for any wear and to
ensure they are attached properly. Replacement of worn parts, major adjustments, or any other important corrections should be
handled by an authorized dealer or service center. Only Altimate Medical, Inc., approved replacement parts should be used to ensure
safety and performance.
• If the EasyStand is being used in the home environment, please inspect the unit prior to each use to ensure there is no damage or
unexpected wear to the EasyStand that may have been caused unintentionally by pets, pests or children.
• If the unit was exposed to temperatures of less than 50˚F (10˚C), the unit must warm to room temperature before use.
• Operating Conditions: Temperature: 41˚F (5˚C) -104˚F (40˚C), Relative humidity: 20% - 90% at 86˚F (30˚C), Atmospheric
Pressure: 700 to 1060hPa.
• Storage/Transport Conditions: Temperature: 14˚F (-10˚C) -122˚F (50˚C), Relative humidity: 20% - 90% at 86˚F (30˚C),
Atmospheric Pressure: 700 to 1060hPa.
• The EasyStand can be used at a maximum altitude of 3,050 meters (10,000 feet).
• The expected service life of an EasyStand is considered 5 years under normal use conditions. Note: This may vary based upon use.
• Use body weight to lower the seat. Do not use excessive force.
• The EasyStand is for indoor use on level surfaces only.
• Violently thrusting in the EasyStand may cause it to tip.
• Always put the rear casters and/or wheels in the locked position before transferring into the EasyStand. Use these locks to keep the
EasyStand stationary.
• The EasyStand Evolv meets EN12182:1999 (test standard) for strength, durability and tipping stability.
• Please contact Altimate Medical, Inc., for relevant clinical data and literature, strength, durability and test results as applicable.
• The EasyStand Evolv Electric Lift meets the requirements of IEC 60601-1 and 60601-2. (Evolv Pow’r Up Lift Option Only)
• Altimate Medical products are specifically designed to be used with Altimate Medical accessories and options. Unless otherwise
noted, accessories and options from other manufacturers have not been tested by Altimate Medical and are not recommended for
use with Altimate Medical products.
• Product Modifications made without express written consent (including, but not limited to, modification through the use of
unauthorized parts or attachments) are not recommended and will void the product warranty.
• The wheel lock on the mobile option is to keep the unit in place while transferring or standing stationary and it is not intended to be
used as a dynamic brake to stop a rolling mobile unit.
!
Caution: This equipment is designed to accommodate a range of users; therefore the unit has various adjustment slots and holes.
Avoid placing fingers or other body parts in any of these areas.
!
Caution: While in use this equipment has various moving parts, familiarize yourself with the unit and avoid placing hands or fingers
near any of these areas.
!
Caution: Advise bystanders to keep clear of the unit while in use.
!
Caution: Do not use the EasyStand Evolv Mobile option on an incline, it is intended for level surfaces only. Doing so may cause the
unit to tip.
Safety Precautions
®
!
®
EasyStand Evolv Assembly
Videos of EasyStand Evolv assembly & fitting can be viewed at
www.easystand.com/videos
FIG. 1
FIG. 3B
FIG. 3A
FIG. 2
Seat Assembly
FIG. 2B
Front Frame
page 3 page 36
EasyStand Evolv Assembly
FIG. 2A
For Mobile assembly refer to p. 11
If the Evolv XT was ordered, the unit will be fully assembled
except for the tray and back option. Refer to p. 18 for the
back option assembly, p. 23 for the tray assembly and p. 9 for
the Shadow Tray. For any other option assembly, please refer
to pp. 18-26.
FIG. 1- Attach the front caster frame to the front frame with
bolts and tighten securely.
FIG. 2A- Attach the casters to the rear base frame. Tighten
securely using the provided wrench. Ensure the casters are
flush with the rear base frame. The casters are supplied with
a locking compound pre-applied to the threaded stem. Do not
remove this material, it is important to prevent the casters
from loosening over time.
FIG. 2B- Place the front frame and the seat assembly on it’s
side, slide the front frame into the opening of the seat
assembly as shown. Line up holes and insert all four bolts
first, then place nuts onto bolts and tighten securely with hex
wrench and 19mm open-ended wrench. Place unit upright on
its wheels.
If the Swing-Away Front option was ordered, slide the front
frame into the opening of the seat assembly as shown on
p. 7. To help with installation, place folded cardboard or a
block of wood underneath the frame for support. Start the
four bolts by going in a criss cross pattern (ex: Start back left
bolt then front right bolt followed by back right and front left
bolts). Start all four bolts first, then tighten securely.
FIG. 3A
For more Swing-Away Front assembly, refer to p. 7.
Lift seat up and flip foot plates down. Then insert ratchet
handles (located in bag with owner’s manual, E3 model
will have ratchet handle already attached) into foot plates.
Tighten securely.
FIG. 3A- Attach the pump handle to the pump on the seat
assembly with bolts and nuts, tighten securely.
FIG. 3B- Insert top of handle into pump handle and tighten
bolts securely.
EasyStand Evolv AssemblyPerfect Fit Guide
FIG. 4
FIG. 5
FIG. 6
page 5 page 34
EasyStand Evolv Assembly
Spacer
FIG. 4
If the Swing-Away Front was ordered, please refer to pp. 7-8.
If the Independent Kneepads were ordered refer to p. 25.
FIG. 4- Remove ratchet handle and hardware from the knee
bracket. Place the bracket and hardware onto the column in
the order shown. Ensure the spacer is placed between the
two steel brackets. Place the washer and bracket bolt into
the bracket assembly and tighten snug, ensuring the knee
bracket moves freely. Do NOT overtighten bolt. Place the
washer and ratchet handle into the bracket assembly. Tighten
ratchet handle once desired position is reached.
Remove the three bolts from the kneepad making sure the
plastic insert stays in place. Place the kneepad onto the
bracket and insert top two bolts before inserting the middle
bolt. Tighten securely. If the independent kneepads were
ordered, place pads into knee bracket, the narrow end of the
slotted washer for the knee pads will be inserted into the
bracket, make sure the larger end of the pad is on the
outside of the unit (see drawing on p. 25).
If the Shadow Tray was ordered, please refer to pp. 9-10.
FIG. 5
FIG. 5- Insert the tray post into the front column with the
holes in the post facing upward. The tray clamp on the front
frame may need to be adjusted to fit the tray post into the
frame. Place tray onto the tray post, insert nut into slot and
bolt into hole, tighten securely.
Evolv E3
If any additional options were ordered, please refer to the
drawings on pp. 18-26.
FIG. 6- Install the seat onto the seat assembly after all other
options are added. For easier installation, pump the seat
halfway up. Start all four bolts first, then tighten securely.
For Evolv adjustments, see pp. 27-30.
EasyStand Evolv Assembly
Swing-Away Front Assembly
Tray
FIG. 8
FIG. 9
Swing-Away Front
for Shadow Tray
Tray Frame
H-Frame
FIG. 7
FIG. 7
FIG. 8
Kneepad
Bracket
Crossbar
Front Caster Frame
page 7 page 32
Swing-Away Front Assembly
FIG. 7- Insert the H-frame into the front caster frame. Insert
!
pins into the holes provided (crossbar should face seat).
If the Front Swivel Casters were ordered refer to p. 24.
If the Independent Kneepads were ordered refer to p. 25.
FIG. 8- Place the kneepad bracket onto the H-frame. Remove
the three bolts from the kneepad making sure the plastic
insert stays in place. Place the kneepad onto the bracket
and insert the top two bolts before inserting the middle bolt.
Tighten securely.
FIG. 8
FIG. 9
To use the Swing-Away Front:
To swing away the front for transferring, remove pull pins
from the bottom of the H-frame. Lift collar and swing away.
After positioning client in stander, swing front back into
front caster frame and replace pins, making sure the collar is
secure.
Caution: Collar and pins must be securely in place before the
user transitions into the standing position.
For Evolv adjustments, see p. 27.
If the Shadow Tray was ordered, skip to p. 9.
FIG. 9- Insert the tray frame into the H-frame, tighten knobs
securely. Place the tray onto the tray frame, install knobs.
Tighten nuts securely.
Note: Tray will not move if nuts are overtightened.
Swing-Away Front Assembly
®
Shadow Tray Assembly
Shadow Tray Bracket Set-up
End Cap
Knobs
FIG. 10- On the support arm, remove the plastic
bag with two mounting bolts and a silver pin.
Using a hex wrench, remove the end cap from
the Shadow Tray arm.
FIG. 11- Release the plunger by pulling it down, twist
to keep it released.
Shadow Tray Bracket
Silver Pin
FIG. 13- The knobs on the end of the support arm should
be exposed. Rotate the arm down to 90˚. Lock the plunger
into place.
FIG. 14- Use a rubber mallet to tap the black cap into the
Shadow Tray bracket. Re place the end cap and tighten
securely.
These assembly instructions are
shown for the right side mounted
Shadow Tray, for the left side
mounted Shadow Tray, installation
will be on the opposite side.
Support Arm
FIG. 12- Insert the silver pin into the support arm as shown,
while supporting the silver pin, place the support arm into
the Shadow Tray bracket until it clicks into place.
page 9 page 30
Shadow Tray Assembly
Set
Screw
FIG. 15
FIG. 15- To install the support arm, first remove the nut and
the washer from the pre-assembled bolt on the arm, leaving
the bolt and the two halves of the fitting (one plastic and one
metal) in place on the tube. Thread the bolt into the hip plate,
as shown in Fig. 16. Once the bolt has been secured and the
support arm has the desired level of tension, install the nut and
lock washer on the bolt protruding through the opposite side
of the hip plate, closest to the user. Use either the small end
of the wrench from the supplied tool kit, or a 17mm socket
wrench (preferred) to securely tighten the nut, see p. 30.
A setscrew in the metal half of the support arm fitting may be
used to adjust the level of the tray once the installation
is complete.
FIG. 16- Install the tray arm rest to the unit with the two bolts
attached. Tighten bolts securely.
FIG. 17- Place chest pad onto tray tubes. Place tray onto
bracket and insert the bolts into the bracket and tighten
securely.
For Shadow Tray adjustments, see p. 30.
FIG. 17
FIG. 16
FIG. 16
Shadow Tray Assembly
Mobile Assembly
FIG. 20
FIG. 18
FIG. 19
Mobile
Bracket
Knee pad
Bracket
Mobile
Bracket
FIG. 22
Mobile
Assembly
FIG. 21
Wheel Frame
page 11 page 28
Mobile Assembly
Front Frame
FIG. 18
FIG. 18- Place the front frame onto the wheel frame. Line up
the two bolts with the holes on the wheel frame, start both
bolts before tightening securely.
FIG. 21
FIG. 22
Wheel Frame
FIG. 19- Attach the casters to the rear base frame. Tighten
securely using the provided wrench. Ensure the casters are
flush with the rear base frame. The casters are supplied with
a locking compound pre-applied to the threaded stem. Do not
remove this material, it is important to prevent the casters
from loosening over time.
FIG. 20- Place the front frame and the seat assembly on its
side, slide the front frame into the opening of the seat
assembly as shown. Line up holes and insert all four bolts
first, then place nuts onto bolts and tighten securely with hex
wrench and 19mm open-ended wrench. Place unit upright.
FIG. 21- Place the left-side mobile assembly onto the wheel
frame. Line up holes and insert top bolt through the inside as
shown. Place the nut onto the bolt and hand tighten. Line up
holes and insert bottom bolt through the outside, as shown.
Hand tighten the nut onto the bolt, then tighten both bolts
securely with a 19mm wrench and hex wrench. Repeat on
the opposite side before continuing to the next step.
FIG. 22- Place mobile bracket onto the kneepad bracket.
Place kneepad onto the mobile bracket. Insert three bolts
into the back of the kneepad. Tighten bolts securely. Remove
bolts from mobile bracket. Flip down kneepad and align
bracket on mobile assembly. Tighten bolts and nuts securely
with 13mm wrench and hex wrench. Repeat steps on the
opposite side before continuing to the next step.
Wheel
Locks
FIG. 23
Lift seat up and flip foot plates down. Then insert ratchet
handles into foot plates. Tighten securely.
FIG. 23- The Mobile is equipped with wheel locks for safety
while transferring and stability while performing stationary
activities. Note the directional arrows imprinted in the center
hub of each handrim.
To assemble the tray and seat, go to pp. 6, FIG. 5.
Mobile Assembly
Pow’r Up Lift
Charging the Battery
The EasyStand Evolv Pow’r Up Lift uses two 12 volt sealed lead batteries rated at 2.9 amps each.
An EasyStand Evolv can be lifted approximately 100 times on one full battery charge. An audible
alarm will sound when the battery is low. Please charge the battery after the alarm sounds. A
battery needing to be fully recharged will take approximately 8 hours.
The EasyStand Evolv can be raised to the standing position while
being charged. The function of the charger is to detect a full battery
and then provide a constant potential power supply to hold the
battery at a full condition without overcharging. When the battery
EMF rises to a factory preset point, the charger circuit will not allow
the peak output voltage to exceed that value. This factory setting
protects a battery from excessive depletion of electrolyte, which can
occur from overcharging. The charger can be found in the tool pouch
on the back of the unit.
CAUTION: Use only the Linak charger, model numbers 00CH01-
!
XX OR 10CH01S-00, provided by Altimate Medical with the Pow’r Up
option.
1. Plug the receptacle into a wall outlet. The light on the charger will
be green indicating an open circuit.
2. FIG. A- Plug the charger cord into the side of the hand control.
The light on the charger will turn yellow indicating the batteries are
being charged.
3. FIG. B- The unit will arrive unplugged from the battery, plug in the
white cord that supplies power to the actuator and the black cord
that supplies power to the remote. The black cord has a notch on it
to orient the connector properly. Fully charge battery before use.
Note: The white cord has a rubber washer on it, which makes it very
sticky and sometimes will not get pushed in completely, make sure
to push the cord all the way into the battery.
4. When the batteries are charged, the light on the charger will turn
green.
5. Fully charge the batteries every three months or less during periods of intermittent or non-use.
The hand pendant is a
Type BF applied part.
FIG. A
FIG. B
!
CAUTION: Ensure the cables are attached properly per the instructions for use. Do not allow the
cables to drag on the floor or to catch on objects.
page 13 page 26
Pow’r Up Lift Option
FIG. C
Assembly of the Hand Control
FIG. C- Assemble the hand control as illustrated in Fig. C.
!
CAUTION: The Evolv Pow’r Up Option is not designed for
continuous use. Duty Cycle 5% Max, 1 min. / 19 min.
Raising the Lift - Press the UP (arrow up) button on the hand
control to lift the seat.
Lowering the Lift - Press the DOWN (arrow down) button on the
hand control to lower the seat.
Battery Replacement
The batteries are enclosed in the control box of the Pow’r Up Lift
(the black box where the cords are plugged in). Once the batteries have reached the end of their life and need to be replaced,
do not open the control box; please contact Altimate Medical
customer service or a medical equipment dealer for information
about purchasing a replacement control box. It is recommended
that the batteries be replaced every four years.
Please contact a local recycling authority for information about
disposing old batteries.
IP Rating
The IP rating is a classification system indicating the protection
degree from dust, water and impact for electrical equipment and
enclosures. Pow’r Up Lift components are rated at IP21. The definition for IP21 is as follows:
First character definition: 2 - Protected against solid foreign
objects of 12.5mm diameter and greater.
Second character definition: 1 - Protected against vertically
falling water drops.
Electromagnetic compatibility
Pow’r Up Option components have been designed and tested
to meet the applicable EMC requirements. Problems with the
EasyStand due to inadequate electromagnetic compatibility is
unlikely, however, if any unusual (such as intermittent)
behavior of the Pow’r Up option and the EasyStand is noticed
and it is being used next to possible interfering equipment such
as mobile phones, microwaves, or radio broadcast masts, this
could be an indication of electromagnetic interference. If such
behavior occurs, use the mechanical release to lower the unit to
the seated position and move the EasyStand away from the
interfering equipment. Please report any instance of possible
electromagnetic interference to AMI’s Customer Service
Department.
Pow’r Up Lift Option
Guidance and Manufacturer’s Declaration - Electromagnetic Emissions
The EasyStand Evolv is intended for use in the electromagnetic environment specified below. The customer or the user
of the EasyStand Evolv should assure that it is used in such an environment.
Emissions Test
RF emissions CISPR 11
RF emissions CISPR 11
Harmonic emissions
IEC 61000-3-2
Voltage fluctuations/
Flicker emissions
IEC 61000-3-3
Compliance Electromagnetic Environment - Guidance
Group 1 The EasyStand Evolv uses RF energy only for its
Class B
Class A
Complies
internal function. Therefore, its RF emissions are
very low and are not likely to cause any interference
in nearby electronic equipment.
The EasyStand Evolv is suitable for use in all establishments, including domestic establishments and
those directly connected to the public low-voltage
power supply network that supplies buildings used
for domestic purposes.
Guidance and Manufacturer’s Declaration - Electromagnetic Immunity
The EasyStand Evolv is intended for use in the electromagnetic environment specified below. The customer or the user
of the EasyStand Evolv should assure that it is used in such an environment.
Immunity Test
Electrostatic
Discharge (ESD)
IEC 61000-4-2
Electrical Fast
Transient/Burst
IEC 61000-4-4
Surge
IEC 61000-4-5
Voltage dips, short
interruptions and
voltage variations on
power supply input
lines
IEC 61000-4-11
Power frequency
(50/60 Hz) magnetic
field
IEC 61000-4-8
IEC 60601
Test Level
± 6 kV contact
± 8 kV air
± 2 kV for power
supply lines
± 1 kV for input/
output
lines
± 1 kV line(s) to
line(s)
± 2 kV line(s) to
earth
<5 % U
T
(>95 % dip in UT)
for 0,5 cycle
40 % UT
(60 % dip in UT) for
5 cycles
70 % UT
(30 % dip in UT)
for 25 cycles
<5 % UT
(>95 % dip in UT)
for 5 s
3 A/m
Compliance
Level
± 6 kV contact
± 8 kV air
± 2 kV for power
supply lines
± 1 kV for input/
output
lines
± 1 kV line(s) to
line(s)
± 2 kV line(s) to
earth
<5 % U
T
(>95 % dip in UT)
for 0,5 cycle
40 % UT
(60 % dip in UT)
for 5 cycles
70 % UT
(30 % dip in UT)
for 25 cycles
<5 % UT
(>95 % dip in UT)
for 5 s
3 A/m Power frequency magnetic fields should be at levels char-
Electromagnetic Environment - Guidance
Floors should be wood, concrete, or ceramic tile. If floors
are covered with synthetic material, the relative humidity
should be at least 30 %.
Mains power quality should be that of a typical commercial or hospital environment.
Mains power quality should be that of a
typical commercial or hospital environment.
Mains power quality should be that of a typical
commercial or hospital environment. If the user of
the EasyStand Evolv requires continued operation
during power mains interruptions, it is recommended
that the EasyStand Evolv be powered from an
uninterruptible power supply or a battery.
acteristic of a typical location in a typical
commercial or hospital environment.
NOTE: UT is the a.c. mains voltage prior to application of the test level.
page 15 page 24
Pow’r Up Lift Option
Guidance and Manufacturer’s Declaration - Electromagnetic Immunity
The EasyStand Evolv is intended for use in the electromagnetic environment specified below. The customer or the user
of the EasyStand Evolv should assure that it is used in such an environment.
Immunity Test
Conducted RF
IEC 61000-4-6
IEC 60601
Test Level
3 Vrms
150 kHz to 80 MHz
Compliance
Level
3 Vrms
Electromagnetic Environment - Guidance
Portable and mobile RF communications equipment
should be used no closer to any part of the EasyStand
Evolv, including cables, than the recommended
separation distance calculated from the equation
applicable to the frequency of the transmitter.
Recommended separation distance
d = 1.2 √
P
Radiated RF
IEC 61000-4-3
3 V/m
80 MHz to 2.5 GHz
3 V/m
d = 1.2 √ 80 MHz to 800 MHz
d = 2.3 √ 800 MHz to 2.5 GHz
P
P
Where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter
manufacturer and d is the recommended separation
distance in meters (m).
Field strengths from fixed RF transmitters, as
determined by an electromagnetic site surveya, should
be less than the compliance level in each frequency
b
range.
Interference may occur in the vicinity of equipment
marked with the following symbol:
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and
reflection from structures, objects, and people.
a
Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile
radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy.
To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the EasyStand Evolv is used exceeds the
applicable RF compliance level above, the EasyStand Evolv should be observed to verify normal operation. If abnormal
performance is observed, additional measures may be necessary, such as re-orienting or relocating the
EasyStand Evolv.
b
Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.
Recommended separation distances between
portable and mobile RF communications equipment and the EasyStand Evolv
The EasyStand Evolv is intended for use in an electromagnetic environment in which radiated RF disturbances are
controlled. The customer or the user of the EasyStand Evolv can help prevent electromagnetic interference by
maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the
EasyStand Evolv as recommended below, according to the maximum output power of the communications
equipment.
Rated maximum output
power of transmitter
W
0.01
0.1
1
10
100
For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters
(m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output
power rating of the transmitter in watts (W) according to the transmitter manufacturer.
NOTE 1: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and
reflection from structures, objects, and people.
Separation distance according to frequency of transmitter
150 kHz to 80 MHz
d = 1.2 √
P
.12
.38
1.2
3.8
12
80 MHz to 800 MHz 800 MHz to 2.5 GHz
m
d = 1.2 √
P
.12 .23
.38 .73
1.2 2.3
3.8 7.3
12 23
d = 2.3 √
P
Activating the Mechanical Emergency Release
FIG. E
All Altimate Medical electric lift products are equipped with a
mechanical release to be used in emergency situations.
CAUTION: Using the emergency mechanical release as the
!
primary means to return to the seated position can cause
damage to the unit. Only use the mechanical release in
emergency situations.
FIG. E- The release allows the user to be lowered to a seated
position in the unlikely occurrence of the battery losing
charge while the user is in a standing position. The actuator
only retracts if the release is pulled and there is weight on
the seat. The release is located on the left side of the seat
and is signified by a red tag with the word “EMERGENCY”.
1. To activate the emergency mechanical release pull out the
quick release pin located on the left side of the seat.
2. Squeeze the handle and if necessary, push down on the
seat.
page 17 page 22
Pow’r Up Lift Option Option Assembly
Option Assembly
Back Option
PNG50062, PNG50066,
PNG50067, PNG50068
To assemble the back option, remove
the 2 bolts from the back, slide the back
assembly into the seat assembly as
shown. Tighten securely with bolts
provided, then add the swing-away
arms. Remove the nut and lock washer
from the arm. Place the arm onto the
unit keeping the arm assembly together.
Place nut and lock washer onto bolt on
the inside of the unit. Tighten securely to
desired level of tension.
Removable Back Option
PNG50171, PNG50172,
PNG50173, PNG50174
To attach the Removable Back to the
unit, slide the back assembly into the
seat assembly as shown. Insert
hardware into back tubes with tabs
facing upward and toward the back.
Tighten securely with knobs provided.
NOTE: Make sure
hardware is placed
into back as shown.
Option Assembly
Cane Back
16”Wx21”H
PNG50492
To assemble the cane back option,
slide the back assembly into the seat
assembly as shown. Tighten securely
with bolts provided.
Cane Back
18”Wx21”H
PNG50493
Secure Foot
Straps
PNG30031
Standard Foot
Straps
PNG30030
FIG A
Head Support-Short
21”-30”H
PNG50240
FIG B
Head Support-Tall
25”-34”H
PNG50037
If you ordered the high mount
chest vest bracket see p. 21.
FIG A- Place head support
bracket onto accessories
mounting bracket as shown.
Insert 4 bolts and nuts and tighten
securely.
FIG B- Insert the head support
onto the unit and tighten securely.
page 19 page 20
Option Assembly Option Assembly
A
B
C
Remove the nuts and bolts from the pump handle. Insert the handle onto the
pump. Line up holes and insert bolts, place nuts onto bolts. Tighten securely.
D
E
A
Standard
Actuator
Left Handle
PNG50126
B
Standard
Actuator
Right Handle
PNG50059
C
Adjustable/
Removable Handle
Universal Left/Right
PNG50328
D
T-Style
Handle
Extension
PNG50070
E
Quad Grip
Handle
Extension
PNG50044
High Mount Chest
Vest Bracket
PNG11212
High Mount Chest Vest Bracket
with Head Support
PNG11212
If you ordered the
high mount chest vest
bracket and head
support, place the
head support bracket
and the high mount
chest vest bracket on
the unit as shown.
Insert 4 bolts and nuts
and tighten securely.
See p. 19 for head
support assembly.
Airline Buckle
Hip Belt
PNG30028
Velcro Hip Belt
PNG30029
page 21 page 18
Option Assembly
Large Contoured
Chest Pad
PNG30000
Oversized Tray
PNG50194
Chest Strap
Small-PNG50192
Large-PNG50193
Y-Style
Chest Vest
Medium-PNG30171
Large-PNG30021
Remove bolts from chest
pad and place onto tray.
Tighten bolts securely.
Padded Tray Cover
PNG30295
X-Style
Chest Vest
Medium-PNG30170
Large-PNG30056
Swing-Away Front
Angle Adjustable Tray
Black Molded
PNG50490
Swing-Away Front
Angle Adjustable
Clear Acrylic Tray
PNG50489
Swing-Away Front
Angle Adjustable
Oversized Clear
Acrylic Tray
PNG50410
Place tray onto the tray post, insert nut into
slot and bolt into hole, tighten securely.
Angle Adjustable Tray -
Clear Acrylic
PNG50366
Angle Adjustable Tray Clear Acrylic for Mobile
PNG50327
NOTE: Raise the Angle Tray by pulling up on the front of the tray and it will lock into
position, to lower the tray, angle the tray all the way up and the mechanism will
become free to lower the tray.
Angle Adjustable Tray -
Black Molded
PNG50368
page 23 page 16
Option Assembly Pow’r Up Lift Option
FIG. A
Front Swivel Casters for
Swing-Away Front
Evolv Medium/Large-PNG50314
FIG. A- Place a block of wood under the unit to
raise the caster frame. Place hardware onto the
unit as shown- bolt, washer, frame, spacer,
caster assembly, washer, then nut.
FIG. B- It is important to ensure the brackets are
assembled as shown, with the angular portion of
the bracket pointing outward and away from each
other. Tighten securely.
FIG. B
Front Swivel Casters
Evolv Medium/Large-PNG50314
Evolv XT-PNG50346
Option Assembly
Independent
Knee pads PNG50384
Slotted Washers
Curve Up
Independent Roho®
Knee pads PNG50385
Swing-Away Front
Independent Knees PNG50425
Remove ratchet handle and hardware from the knee bracket. Place onto the column in the order
as shown. Make sure spacer is placed between the two steel brackets. Leave the bolt just loose
enough to allow bracket to slide freely. Note the position of the grey brackets, the curve must go
up. The narrow end of the slotted washer for the knee pads will be inserted into the bracket.
Lateral Supports
8”-16.5”W
PNG50224
Lateral Supports
11”-19.5”W
PNG50176
Slide each lateral support onto notch
and knob on the accessories mounting
bracket. Tighten knobs securely.
page 25 page 14
Option Assembly
Roho® Seat
Evolv Medium-PNG30183
Evolv Large/XT-PNG30023
Install the seat onto the seat
assembly after all the other
options are added. Tighten
the bolts securely.
Rotating Seat
Evolv Medium-PNG50324
Evolv Large/XT-PNG50318
Push the lever under the seat to
rotate. Ensure seat is locked into
position prior to transferring.
Transfer Seat
Evolv Medium-PNG30269
Evolv Large/XT-PNG30270
Hip Supports
Medium-PNG50161
Large-PNG50198
Slide hip supports onto notch
and knob under seat. Tighten
knob securely.
If adding hip supports off-unit, remove
plastic plugs from top and bottom of the
seat frame.
Option Assembly
!
®
Adjusting the EasyStand Evolv
Foot Plates
Caution: Never reposition the foot plates while a user
is in the standing position.
FIG. G- Loosen the clamp connecting the foot bracket
to the seat post to adjust the foot plate height and
plantar/dorsi.
Position the height of the foot bracket so the user’s
knee is as close to the seat pivot as possible. The
femur should be resting on the seat, at a slight
downward angle.
Tighten the clamp securely.
!
Caution: Avoid placing fingers in the adjustment slot.
FIG. H- The foot plates can be abducted in 4
different positions (toe out), by removing the bolt
underneath the front edge of the foot plate with a
hex wrench and lifting up and turning the foot plate.
Make sure the foot plate notch is positioned in one of
the four slots.* Place the bolt back into the foot plate
once the desired position is reached.
*Available on the Evolv E3 if ordered with
multi-adjustable foot plates.
®
FIG. G
FIG. H
Knee pad
FIG. I- To adjust the knee pad depth, loosen the ratchet
handle and move into position. Tighten ratchet handle
when the desired position is reached.
Position the knee pad so the user’s knee is centered in
the knee pad and only 2 fingers fit between the back of
the leg and the seat.
FIG. I
page 27 page 12
Adjusting The Evolv
Hip Supports
FIG. J- The hip supports are optional and can be removed
for transferring. The hip support width can be adjusted by
loosening the knobs
underneath the seat. Loosen the knob on the side of
the unit to adjust the hip support width. Always tighten
securely.
The hip supports have a number of attachment holes on
the back of the pad which will allow for additional positions vertically and horizontally. The pads may also be
bolted on at a straight, 90º, 180º, or 270º position.
Please check for fit and interference by bringing the unit
to the full standing position and back to sitting again
without a user seated in the unit, as the pads may not
work perfectly in all positions.
FIG. J
Lateral Supports
FIG. K- The lateral supports are optional and can be
removed for transferring. The lateral support width can
be adjusted by loosening the knobs on the back of the
unit. Always tighten securely.
The lateral supports have a number of
attachment holes on the back of the pad which will allow
for additional positions vertically and horizontally. The
pads may also be bolted on at a straight, 90º, 180º, or
270º position.
Please check for fit and interference by bringing the unit
to the full standing position and back to sitting again
without a user seated in the unit, as the pads may not
work perfectly in all positions.
FIG. K
Adjusting the Evolv
Seat Depth/Back Angle
!
!
Caution: These adjustments are only to be made
while the unit is in the seated position.
FIG. L- Loosen the knob on the seat tube
located under the seat. Do not unscrew seat
depth knob all the way when adjusting the seat.
Depress the spring button and position the back
so that the hip pivot is located as close as
possible to the user’s hips. Tighten the seat
depth knob securely.
FIG. L
Note: Adjust back angle after each seat depth
position change.
FIG. M- To adjust the back angle, use the knob
located on the following arm. Before standing,
the back angle must be set so the indicator on
the side of the unit is in the green.
FIG. N- The back/seat angle locator is located
on the side of the unit. When the unit is in the
seated position, the green area indicates the
back angle. Before standing, the indicator must
be in the green.
Caution: Before standing, the seat/back angle
indicator must be in the green. Failure to set the
back angle in green prior to standing could cause
the unit to lock in a standing position, causing
damage to the unit.
Tray/Front Pad
FIG. O- To adjust the height of the tray/front pad,
loosen the clamp located just above the front
column. Lift the tray to the user’s desired height
level and tighten the clamp.
Green Area
FIG. M
FIG. N
FIG. O
To adjust the depth of the tray/front pad, loosen
the clamp located just below the tray. Move
the front pad to the user’s desired position and
tighten the clamp.
!
Caution: While lowering the tray height, keep
hands clear of the area underneath the tray.
page 29 page 10
Adjusting the Evolv
®
Shadow Tray Adjustments
Chest Pad Height Adjustment
Locking Mechanism
FIG. A
Tray Depth Adjustment
FIG. B
Support
Set Screw
Arm
FIG. A- To adjust chest pad height, loosen knob and move to desired position.
Tighten securely.
FIG. B- To adjust the depth of the front pad and tray, loosen the knob located below
the tray. Move the front pad to the user’s desired position and tighten the knob. To
flip the tray up, pull out and twist the locking mechanism and lift. To adjust the level
of the support arm use the set screw to set to the desired position.
!
Caution: After flipping the tray up, be certain to put the locking mechanism back into
place. Failure to do so can cause the tray to fall suddenly.
!
Caution: Avoid placing fingers near the tray tubes and chest height adjustment slots.
Shadow Adjustments
!
®
Evolv Options & Parts Detail (front)
page 31 page 8
Evolv Options & Parts Detail
Evolv Options & Parts Detail
®
Evolv Options & Parts Detail (rear)
page 33 page 6
Evolv Options & Parts Detail
Evolv Options & Parts Detail
Perfect Fit Guide
step one - measure
Before transferring into the Evolv, measure for
approximate (A) seat depth and seat to (B) foot
plate settings.
!
Caution: These adjustments are only to be made while
the unit is unoccupied.
step two - seat depth
Use the above measurement (A) to adjust the seat
depth on the stander, measure from the front of
the seat to the back. To adjust the seat depth,
loosen the knob under the seat (C). Depress the
snap button on the adjustment tube while moving
the back (D). Adjust the seat depth until the proper
measurement has been reached. Tighten the knob
(C) after adjusting.
!
Caution: The following adjustments are only to be made
in the seated position.
step three - back angle
After achieving the desired seat depth, rotate the
back angle (E) adjustment knob so the (F) seat/back
angle indicator is in the green area prior to
standing.
(A)
(C)
(B)
(D)
(F) (E)
(G) (H)
Note: Repeat steps 2 and 3 for each color
adjustment.
step four - foot plates
Use the (B) measurement to adjust the foot plate
height. Loosen the (G) ratchet handles on the foot
plates to adjust height and lantar/dorsi. Tighten
ratchet handles after positioning. The knees should
be slightly lower than the hip (H).
(I) (J)
step ve - positioning
Position the user’s hips as close as possible to (I)
Evolv’s hip pivot. To determine correct positioning,
only two fingers should fit between the front of the
seat and the back of the knee (J).
step six - knee pad
Adjust the (K) knee pad so it fits comfortably up to
the knees.
Inspect your standing frame periodically to ensure it is
in safe operating condition.
(K)
page 35 page 4
Transferring
!
For certain individuals, transferring can be a difficult task, especially at first. Like many
things, transferring gets easier with practice. With assisted transfers, it is always a good
idea to review the transfer strategy with the client before transferring, and talk them
through the steps as they are happening. This will help reduce anxiety for the person being
transferred. There are many different methods of transferring into the EasyStand Evolv,
whether the transfer is independent or with assistance. There are also a variety of options
that can be added to the Evolv to help make transferring more manageable. For proper
transfer techniques, please seek professional advice from a therapist or physician.
Caution: Always lock wheel locks on a wheelchair and the casters on the EasyStand Evolv
before transferring.
Transfer Methods
Independent Transfer: For those individuals who are able to
transfer independently, Altimate Medical has designed the Evolv
base so a wheelchair can be positioned at any angle from
parallel to 90 degrees against the edge of the Evolv seat (the front
wheelchair caster can even come underneath the front
corner of the seat). The kneepads flip up and out of the way to
give the person room to bring their legs in and position their feet.
The kneepad does not lock in the upright position when
transferring, do not grab the kneepad for support. When
transferring out of the EasyStand, pump the seat up so it is equal
to or higher than the seat the user is transferring into.
Stand Pivot Transfer: A caregiver can assist a patient into the
stander using a stand pivot transfer. The caregiver helping with
the stand pivot transfer assists the person out of their
wheelchair to standing, then turns or pivots and sits the person
down on the seat of the stander.
Patient Lift Transfer: Caregivers can assist people who have a
higher level of disability by using a patient lift device, or an
overhead ceiling lift to transfer into the EasyStand. The rear legs
of the EasyStand Evolv are designed to allow room for the
lifting device to be used from many different angles. To make the
transfer from a patient lift device, recline the back of the
standing frame slightly. With some patient lift devices it may
make the transfer easier to lift the Evolv foot plates up to a higher
position, allowing the transfer device to slide closer to the base of
the Evolv. Be sure to reposition the foot plates and back prior to
standing.
Transferring
Standing
!
!
Contraindications
Standing/weight bearing may not be an option for the following reasons:
If the user has severe contractures or range of motion issues
If the user has severe osteoporosis or brittle bone disease
If the user has postural orthostatic hypotension
If the user has dislocated joints
Caution: Consumers considering a standing program should consult with a qualified
physician and medical team to determine what indications or contraindications exist.
Clinicians must use best clinical judgment to evaluate the user’s needs.
Implementing a standing program must be determined on an individual basis by the user’s
team (Physician, Physical or Occupational Therapist, Rehab Technology Professional/Supplier
and the consumer). Consider all indications and contraindications for each client individually
to determine if standing/weight bearing is appropriate for them.
To Stand
!
Caution: Always consult with a physician or therapist before starting a standing program.
Caution: Before standing, the seat/back angle indicator must be in green. Failure to set the
back angle in green prior to standing could cause the unit to lock in a standing position,
causing damage to the unit. Do not use the seat angle dial indicator as a reference while in
the standing position. It is only to be used as a guide while adjusting the seat depth
and back angle in the seated position.
Position feet, the knee support, and secure any straps or side supports. Push the pump
handle forward with 15-25 long strokes. The seat will slowly rise to the standing position.
Remember the seat can be stopped anywhere between sitting and standing.
!
Caution: Never make adjustments to the EasyStand while a user is in the standing position.
Return to the Seated Position
Move and hold the pump handle toward the rear until the desired position is reached. The
seat will slowly lower until the handle is released. If difficulty lowering the seat occurs,apply
less or more pressure to the handle. If the unit is in the standing position and unoccupied,
apply moderate pressure to the seat of the unit while holding the pump handle back. Do not
use excessive force.
!
Caution: When lowering the unit from standing to sitting, keep all hands and feet clear of
the mechanism beneath the seat.
page 37 page 2
Standing
Maintenance
Cleaning/Disinfecting
• Clean the EasyStand Evolv with a mild, non-abrasive disinfectant or soap and water.
• Check the EasyStand at least weekly to ensure all nuts, bolts and adjustable parts are tightened securely, failure
to do so may result in parts falling off which may cause a choking hazard for children.
• Do not use bleach or any other bleach-based cleaners on the EasyStand.
• Disinfecting wipes are safe to use on metal and non-porous surfaces.
• Use a damp sponge with mild soap or a mild, non-abrasive disinfectant.
• Spot clean Neoprene with mild soap and water.
• Neoprene covers may be removed and hand washed with water. Air dry the covers. Always use care when
removing and replacing the covers.
• Do not dry clean any upholstery items.
• If the EasyStand is being used with one user, clean the EasyStand on a monthly basis or as needed
• If the EasyStand is being used in a multiple user environment, the EasyStand should be cleaned after each use.
Urethane Coated Fabrics (Dartex or generic equivalent)
• The recommended cleaning and disinfection instructions should be followed whenever possible to avoid damage
to the PU membrane which could lead to premature failure of the cover.
• For superficial dirt, use a disposable wipe and a warm solution of neutral detergent. Do not use abrasive cleaners.
• Disinfect using a 0.1% sodium hypochlorite solution (1000ppmm chlorine), stronger bleach solutions not
recommended.
• Thoroughly rinse any remaining cleaning solution with water and dry fabric before re-use or storage.
• Do not iron.
Hydraulic Actuator Maintenance
• An initial break-in period of approximately 50-100 full cycles is normal for the hydraulic unit. The very close fit of
its mating parts gives each pump its own break-in “feel” and signature sound, signaled by a squeaking or a
less-than-smooth stroke.
• If the pump is leaking oil or not holding properly contact your local EasyStand Supplier for a replacement. The
serial number on the EasyStand will be needed.
• Do not exert excessive force on the pump handle or use the pump handle to move an EasyStand. This may cause
damage to the pump handle and/or the pump mechanism and will void any warranty.
• User maintenance is not required or recommended on the hydraulic pump. Never apply lubricant, household oil,
grease, or a similar product to any part of the unit. Some compounds may react with the seals used in the
manufacture of this product. This may damage the unit and will void any warranty.
• Do not exceed the rated weight limit.
• If the EasyStand was shipped and exposed to a temperature of less than 50 degrees Fahrenheit, the hydraulic unit
must warm to room temperature before use. Failure to follow this step could damage the unit and render it
inoperable.
• Once the standing position is reached, the pump may settle back one stroke, this is normal.
• It is not always necessary to push the pump handle all the way back to lower the seat. Try pushing the handle
back in different positions if it is difficult to lower the seat.
• If the unit is in the standing position and unoccupied, it is necessary to apply pressure to the seat of the unit while
pushing the pump handle back.
Purging The Hydraulic Actuator
The hydraulic pump on the EasyStand has a high probability of getting air trapped in the internal workings of the unit.
This is usually caused by in-transit handling and is quite normal. Please follow the simple steps below, as manual
hydraulic systems may never operate properly unless the entrapped air is correctly purged. The unit must be at room
temperature for this procedure.
1. Pump the handle until the full extension is reached.
2. Now continue pumping the handle slowly for an additional 10 strokes. This will properly purge the system.
Maintenance
Troubleshooting
My EasyStand will not go into the full standing position:
As of June 2011 the EasyStand (manual hydraulic pump only) is equipped with a safety feature to prevent
over travel of the lifting/following arm mechanism in the event the back angle is improperly adjusted to
exceed the recommended angle. The unit will not reach full standing unless the back angle is adjusted
within the green range at the seated position. Refer to p. 29 for proper instructions.
My EasyStand will not release properly from the standing to the seated position:
• Try pushing the handle back into different positions; do not push the pump handle back hard into one position.
• Weight on the seat is needed for the unit to descend properly; if the unit is unoccupied or the user is
leaning forward and not enough weight is distributed on the seat, apply pressure by hand to the back of the
seat while pushing back on the pump handle.
• Ensure the back angle is adjusted properly, if the back angle is too far forward or back the unit may not
descend properly. Adjust the back angle toward 90 degrees so it will release properly.
My hydraulic does not work smoothly, it is not leaking oil but acting inconsistent:
With the unit unoccupied, pump it all the way to standing. Once the seat is in the standing position, pump 12 to 15
additional strokes to bleed any air out and circulate fluid. Pull back on the pump handle to return the seat to a seated
position, one may apply pressure with a hand to the back of the seat while pushing back on the pump handle. In most
cases purging the hydraulic pump will eliminate inconsistent operation.
My lower leg length is too short for the stander:
Evolv Large: Replace large foot brackets with medium foot brackets.
My Evolv seat won’t go all the way down to the seated position:
Look closely at the four main frame bolts that attach the front end to back end. Most commonly the kidney shaped
pump mount brackets are not secured correctly. They are positioned above the frame bolts with an exposed hole
where the bolts should go through. This angles/raises the pump and won’t allow the unit to go to the complete seated
position. Remove main bolts and make sure they go through both the front frame, the back frame and the pump
mount brackets.
Evolv Pow’r Up Lift:
Make sure the cords are fully seated in the battery box. The grommet ring on the cords make it a very tight fit. Unplug
the cords and plug them back in, pushing hard.
Evolv with Swing-Away:
Remove quick pin and simply lift the collar on the opposite side past the frame and swing out.
Shadow Tray is not level:
If Shadow Tray is leaning forward or back, adjust the back angle. If the tray is leaning from right to left, adjust the set
screw on the support arm to level the support arm.
How to use the rotating seat:
Push up on the lever under the seat and rotate the seat right or left 90° or until it locks into position. Transfer to seat
and push up on the lever to unlock and rotate to a forward position.
How can I tell if I have an Evolv Medium or Large/XT:
Measure the seat. Front to Back: XT/Large is 22”; Medium is 18”
How do I order parts:
Contact a local supplier and have the serial number ready. If the local supplier is unknown, call Altimate Medical
Customer Service, (800) 342-8968, and have the serial number ready.
page 39
Troubleshooting
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