Eastman Kodak 81507E2537 User Guide
3
Troubleshooting
Correcting Errors
Occasionally errors (malfunctions), such as film jams, may occur in the
imager during print operations. You can easily correct minor problems. If
more serious malfunctions occur, you should contact a trained Authorized
Service Provider of Kodak products (see “Calling for Support” on
page 3-17).
Error and Alarm
Indications
Home Screen Status
Messages
The Imager can detect malfunctions and other conditions that require
operator action. The Local Panel reports the presence of these errors or
abnormal conditions in several ways:
• Error Message screen
• Current Errors screen
• Current Errors notice on the Home screen
• Home screen status messages
For a description of the status information reported on the Home screen,
see “Home Screen Status Line” on page 2-14. Most of these status messages
do not report errors or abnormal conditions, but they do give information
about the current state of the Imager that may be useful for troubleshooting.
Status information about the film supply and film tray is displayed within the
Film Tray button on the Home screen. For a description, refer to “Film
Supply Button Status Information” on page 2-12.
September 30, 2004 7F3319 3-1
Troubleshooting
Error Message Screen The Error Message screen is the main error reporting mechanism for the
Imager. When the Imager detects an error, an alarm sounds and the Local
Panel displays an Error Message screen that describes the error and gives
a corrective action. Touch anywhere on the screen to silence the alarm.
6
5
4
Error Message Screen
Error Message Screen Details
1
2
1 Error Code. Identifies the type of error. Refer to this code when
calling for service.
2 Open Door button. Unlatches the front door. This button will
appear when the front door must be opened to correct the
reported error.
3X button. Closes the Error Message screen and moves to the
Current Errors screen, which lists any uncorrected errors in the
Imager. (See “Current Errors Screen” on page 3-4.) If you have
not corrected the error when you press
X, the error will be listed
on the Current Errors screen.
3
4 System Info button. Opens the System Information menu
screen. (See “System Information Menu” on page 2-26.)
5 Play Video button. Plays a short video that explains how to
correct the error. A video is not available for all errors.
6 Date and Time. When the error occurred.
3-2 7F3319 September 30, 2004
NOTE: If you close an Error Message screen without correcting the
current error, you can recall the Error Message from the
Current Errors screen. (See “Current Errors Screen” on
page 3-4.)
Operator Action When an error message is displayed:
1. Silence the alarm by touching anywhere on the Error Message
screen.
2. Perform the corrective action recommended on the screen. If this
does not clear the error, call for service. (See “Calling for Support” on
page 3-17.)
Note the error code and error message before you call for service.
The error message may direct you to perform one of the following actions:
• Restart the Imager.
1. Go to the Home screen.
2. Press the Power Off button.
3. Wait for the Local Panel to go blank.
4. Turn off the power switch on the back of the Imager and then turn it
back on.
• Open the front door manually. See “Opening the Front Door Manually”
on page 2-49.
• Close the film cartridge. See “Manually Closing the Film Cartridge” on
page 3-9.
Troubleshooting
September 30, 2004 7F3319 3-3
Troubleshooting
Current Errors Screen The Current Errors screen shows a list of uncorrected errors in the Imager.
To display this screen:
1. Press the Menu button.
2. On the Main Menu screen, press Current Errors.
The Current Errors screen appears:
List of Errors
Current Errors Screen
To see detailed information about any of the errors:
1. Highlight the error using the Up or Down arrow.
2. Touch Select.
The Error Message screen displays the error message for the error
you selected. (See “Error Message Screen” on page 3-2.)
3-4 7F3319 September 30, 2004
Troubleshooting
Current Errors Notice on the
Home Screen
Current Errors
Notice
When there are one or more uncorrected errors in the Imager, the Home
screen displays a Current Errors notice that shows the number of
uncorrected errors in the Imager.
To see a list of the current errors, you can display the Current Errors
screen. (See “Current Errors Screen” on page 3-4.)
Home Screen
September 30, 2004 7F3319 3-5
Troubleshooting
Calibration Failure
Periodically the Imager must be calibrated to ensure that internal settings
match the characteristics of the film in the Imager. Calibration is performed
by running a calibration print. The Imager runs a calibration print when:
• A film cartridge containing film with new sensitometric characteristics
(speed, contrast) is loaded.
• The Imager has not printed film for 7 days.
• The Dpatch (density patch) printed on the film is out of range.
The operator can also request a calibration print from the Local Panel.
For more information on calibration, see “Running a Calibration Print” on
page 2-53.
Occasionally, the Imager may fail calibration. When this occurs, the Local
Panel displays an error message screen. Depending on the cause of the
calibration failure, the Imager may or may not be able to continue
operating.
There are four conditions that cause calibration failure. The four error
message screens, below and on the next page, describe these error
conditions and show recommended operator actions.
These two errors indicate possible film aging. You can elect to continue
operation with the current film by touching Yes on the error screen.
3-6 7F3319 September 30, 2004
Troubleshooting
These two calibration errors indicate a major machine or film fault. The
Imager cannot continue to operate with the current film.
If you cannot restore normal operation by following the recommended
action on the error message screen, call for service. (See “Calling for
Support” on page 3-17.)
September 30, 2004 7F3319 3-7
Troubleshooting
Film Transport Problems
The illustration below shows the path that film travels through the Imager
after the operator requests a print. The numbers in the illustration identify
key areas on the path through the five major areas in the Imager:
Area 1 – Film pickup from the cartridge
Area 2 – Film feed into the exposure area
Area 3 – Film feed out of the exposure area
Area 4 – Film feed into the processor
Area 5 – Film feed out of the processor and into the film tray
H188_1063GC
Film Drive Path
3-8 7F3319 September 30, 2004
Films may occasionally jam at various points along the film path. When a
film jam or film feed error occurs, an error message appears. The error
message identifies the area where a jam has occurred and recommends a
corrective action. The following information supplements the advice given
in the error messages for film feed problems.
Manually Closing the Film Cartridge
When clearing film jams you may have to close the film cartridge manually.
Normally the Imager automatically closes the film cartridge when you press
the Open Front Door button. When a film jam occurs, the Imager may be
unable to close the cartridge. The front door then will not open.
When the film cartridge fails to close, an error message appears. Press the
Door Open button on the Error Message screen to unlock the front
door.
NOTE: If you open the front door when the film cartridge is open, the top
sheets of film in the cartridge are exposed. Before opening the
door, make the room as dark as possible to minimize exposure.
Troubleshooting
Rollback
Knob
Film Path
(dashed line)
Manually Closing the Film Cartridge
H200_0004da
1. Darken the room.
2. Open the front door.
September 30, 2004 7F3319 3-9
Troubleshooting
3. Clear any films that may be jammed in the film cartridge area.
4. Turn the rollback knob counterclockwise to close the cartridge.
Film Pickup Problems in Area 1
Area 1 is the location where film is removed from the film cartridge and
positioned to be sent by drive rollers toward the exposure area. If the
Imager cannot properly pick up a sheet of film and position it for drive,
error 21-116 (Pickup Fail) is declared. Error 21-177 (Cartridge Failed to
Close) also relates to Area 1.
NOTE: When problems occur in Area 1, the film cartridge is left open.
When you open the front door, the top sheets of film in the
cartridge will be exposed. Before opening the door, make the
room as dark as possible to minimize exposure.
Rollback
Knob
Area 1
Film Area 1
1. Press Door Open on the Error Message screen.
2. Remove any film outside the cartridge.
3. Turn the rollback knob counterclockwise to manually close the
cartridge lid.
4. Close the front door.
5. If you cannot resolve the problem, call for service. (See page 3-17.)
3-10 7F3319 September 30, 2004
Removing Film Jams from Area 2
Area 2 in the Imager includes the path between the film pickup assembly
and the exposure platen.
NOTE: When jams occur in Area 2, the film cartridge is left open. When
you open the front door, the top sheets of film in the cartridge will
be exposed. Before opening the door, make the room as dark as
possible to minimize exposure.
Film Pickup
Assembly
Area 2
Exposure
Platen
Troubleshooting
Rollback Knob
H200_0006da
Jam Area 2
1. Press Door Open on the Error Message screen.
2. Remove the jammed film.
3. Turn the rollback knob counterclockwise to manually close the
cartridge lid.
4. Close the front door.
September 30, 2004 7F3319 3-11
Troubleshooting
Removing Film Jams from Area 3
Area 3 includes the exposure platen. Jams in this area occur as film is
entering the platen before exposure, or as film is leaving the platen after
exposure. In rare cases, film may stall in the transport area above the
platen.
Plastic Thumb
Tab 2
Vertical
Transport
Platen Feed
Rollers
Area 3
Exposure
Platen
Platen Door
Latch
Plastic Thumb
Tab 1
H200_0007da
Jam Area 3
1. Open the front door.
NOTE: When film jams in this area, the cartridge may not close. If it does
not close, the front door will not unlock normally. You may have to
open the door manually (see “Opening the Front Door Manually”
on page 2-49). When the front door opens, the top sheets of film
in the cartridge will be exposed. Before opening the door, make
the room as dark as possible to minimize exposure.
2. If the film cartridge is open, turn the rollback knob counterclockwise
to manually close the cartridge lid.
3. Clear the jammed film, if it is accessible.
4. If the film is not accessible:
a. Open the platen door by sliding the door latch to the left and pulling
out the platen door.
3-12 7F3319 September 30, 2004
Troubleshooting
b. Push the optics module toward the rear of the imager slowly and
smoothly.
Optics
Module
10 cm (4 in.)
c.Clear the film from inside the platen. If film is caught in the platen
feed rollers, pull Plastic Thumb Tab 1 (inside the platen door) to the
right. This opens the rollers and frees the film.
d. After clearing the jam, close the platen door.
5. If film is stalled in the vertical transport area, pull Plastic Thumb Tab 2
in this area to the right to open the rollers and free the film.
6. Close the front door.
September 30, 2004 7F3319 3-13
Troubleshooting
Removing Film Jams from Area 4
Area 4 includes the film processor.
When a jam occurs in this area all films in the Imager must be removed.
Processor
Drum
Area 4
Plastic Thumb
Tab
H200_0008da
Jam Area 4
1. Open the hood.
CAUTION
:
Drum and rollers inside the processor are hot. Exercise
caution when removing jammed film from the processor.
2. Release the two clamps at the left of the processor and open the drum
cover. (See the following figure).
CAUTION
:
To prevent damage to the surface of the processor drum, do
not use any type of tool to remove jammed film.
3-14 7F3319 September 30, 2004
Open
Clamps
Troubleshooting
Open Drum
Cover
Plastic Thumb
Tab
Opening the Drum Cover
3. Clear the jammed film from the processor area (there may be more
than one sheet). If film is jammed in the drive rollers, pull the Plastic
Thumb Tab to the left to open the rollers and free the film.
4. Close the drum cover and secure it with the two clamps.
5. Remove any films in Area 5. (See page 3-16.)
6. Open the front door.
7. Remove all films in the lower part of the Imager.
8. Close the front door.
9. Close the hood.
The processor will have to warm to operating temperature before the
imager can resume printing.
September 30, 2004 7F3319 3-15
Troubleshooting
Removing Film jams from Area 5
Area 5 consists of the components between the processor drum and the film
exit tray. Jams can occur in this area between the drum and the
densitometer, or in the densitometer. See the figure below.
When a jam occurs in this area all films in the imager must be removed.
Exit Tray
Processor
Drum
Area 5
Plastic Thumb Tabs
H200_0009da
Jam Area 5
1. Open the hood.
CAUTION
:
Drum and rollers inside the processor are hot. Exercise
caution when working in the drum area.
Densitometer
2. Clear the jammed film from the processor area (there may be more
than one sheet). If film is jammed in the drive rollers, pull the Plastic
Thumb Tab to open the rollers and free the film.
3-16 7F3319 September 30, 2004
Calling for Support
Troubleshooting
3. Remove any films in the processor. (See page 3-14.)
4. Close the hood.
5. Open the front door.
6. Remove all films in the lower part of the Imager.
7. Close the front door.
The processor will have to warm to operating temperature before the
imager can resume printing.
If you cannot correct a malfunction and need help, call for support (see the
following table). Before you call, have the following information ready:
• Model number: 8150
• K-number: Displayed on the Local Panel System Information Screen
• Error code and error message if they are displayed on the Local Panel
Service Phone Numbers
Country Phone Number
Argentina 54-3327-458-195
54-3327-458-163
Austrailia 1 800 034 487
1 800 805 290
Austria 43.800291332
Azerbaijan 00 99412 410856
Belgium 32.27194116
Bolivia 54-3327-458-195
54-3327-458-163
Brazil 0800 15003
Canada 1-800-268-1567
Peoples Republic of China 800 820 5800
Cyprus 00 352 497777
September 30, 2004 7F3319 3-17
Troubleshooting
Service Phone Numbers
Country Phone Number
Czech Republic 420 236 100 307
420 62 335 426
Denmark 45 70206129
Finland 35.88001214
France 01 4001 4705
Germany 49.0180.3000.307
India 1600 118989
Iran 00 98 216 950821
00 98 216 402105
00 98 21 256 9741
00 98 21 256 9097
Ireland 44.01442 845775
Israel 00 972 3 9254040
Italy 39.02.66028000
Japan
0120-45-1881
Jordan 00 962 6 4545845
00 962 6 4543354
Netherlands 31.347.363900
Norway 47.66 81 80 80
Pakistan 00 92 21 2638881
Palistinian Territory 00 970 92387421
Paraguay 54-3327-458-195
54-3327-458-163
Portugal 351 21 414 7642
Qatar 00 974 4469 830
00 974 4360 820
3-18 7F3319 September 30, 2004
Troubleshooting
Service Phone Numbers
Country Phone Number
Romania 00 40 1210 3854
Saudi Arabia 00 966 2 682 8219
00 966 1 464 5064
Spain 902 19 03 99
Sweden 46.200.119.494
Switzerland 41.0800.804807
Syria 00 963 112128600
Tajikistan 00 90 216 578 2600
Turkey 90 216 572 54 33
Turkmenistan 00 90 216 578 2600
United Arab Emirates 00 971 6 746 6751
00 971 6 746 6285
United Kingdom 44 0442 84 6855
United States 800-328-2910
September 30, 2004 7F3319 3-19
Blank Page
4
Adding a Modality
After the Imager has been placed into service, you can later configure the
Imager to print images from additional modalities. The Imager is capable of
receiving images from twelve DICOM-compatible modalities concurrently.
Adding a modality involves adjusting some of the image quality settings in
the Imager to match the new modality. The following procedure explains
how to add one new modality.
NOTE: You must have the Service Passcode to perform this
Preparing to Add a Modality
• Before you begin, make sure that the new modality has been set up to
print to the Imager. The Imager must be available as a print destination
in the modality print command.
• You will need the following information about the modality:
– The modality manufacturer
– The modality type (CT, MR, etc.)
– The modality model designation
– The type and size of film to be used
– Is the modality GSDF-compliant?
– If GSDF-compliant, does the modality use PLUTs for all images it
sends or only for some images?
• You should also decide on a screen name for the modality. This name
will be used only on the Imager Local Panel to identify the modality
procedure.
September 30, 2004 7F3319 4-1
Adding a Modality
Modality-Related Parameters
The Imager must be configured to print from each connected modality. In
the Imager a set of modality-specific parameters must be created for each
modality that will print to the Imager.
For many modalities, the required parameters can be taken from the
"Modality Preferences Database" (MPDB). This internal database, within
the Imager, contains tested parameter sets for many commonly used
modalities.
Modality configuration is accomplished in three ways:
• First Print - When a modality prints to the Imager for the first time, the
Imager automatically attempts to identify the type of modality from
information included in the print job. If the Imager identifies the
modality, it searches for a parameter set in the MPDB. If an appropriate
parameter set is not found, the Imager assigns a universal set of
parameters to the modality. If the parameter set does not produce
acceptable prints, the installer can go on to the
"Manufacturer/Model/Type" procedure.
• Manufacturer/Model/Type - If the automatic search in the MPDB is
not successful, the installer can enter the Manufacturer, Model and Type
of the modality on the Local Panel. The Imager uses this information to
search the MPDB again for a set of parameters. A universal parameter
set is applied if an approprialte parameter set is not found. If the
parameter set is not acceptable, the Installer must use the Manual Entry
method.
• Manual Entry - The installer can enter or adjust individual modality
parameter values on several modality configuration screens.
For each of the above methods, the user must print a clinical image and
check image quality to determine if the parameter set is acceptable.
The user can use a combination of manual entry and one of the other two
methods. For example, the user may accept the "First Print" parameter set
but adjust one or two of the parameters manually to suit local preferences.
The parameter set selected using the above methods is placed in a
"Connection Database" in the Imager and used to print all images from the
modality. The Connection Database contains a separate parameter set for
each modality associated with the Imager.
4-2 7F3319 September 30, 2004
Configuration Procedure
The modality setup procedure is performed on the Imager Local Panel.
Adding a Modality
1. Be sure that the proper film size and type required for the modality is
loaded in the Imager.
2. Start from the Home screen.
3. Press Menu.
4. Touch Setup Imager.
September 30, 2004 7F3319 4-3
Loading...