EarthCore ISF-SBVT24VE(N, P), ISF-SBVT30E(N, ISF-SBVT36E(N, ISF-SBVT39E(N Installation & Owner's Manual
INSTALLATION &
OWNER’S MANUAL
Burner Systems:
ISF-SBVT24/30VE(N,P)
ISF-SBVT36/39VE(N,P)
Regulated burner
system for use with
propane or natural gas
STADIUM BURNER VENTED SYSTEMS
WARNING
If the information in this manual is not
followed exactly, a fire or explosion
may result, causing property damage,
personal injury, or loss of life.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS:
• Open a window.
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in the building.
• Immediately call the gas supplier
from a neighbor’s phone. Follow gas
supplier’s instructions.
• If you cannot reach the gas supplier,
call the fi re department.
Installation and service must be performed
by a qualified professional installer,
service agency, or the gas supplier.
This appliance is only for use with the type
of gas indicated on the rating plate.
DESIGN CERTIFIED
to
Vented Decorative Appliance
ANSI Z21.60-2012
CSA 2.26-2012
FOR INSTALLATION IN
SOLID-FUEL BURNING
FIREPLACES*
IMPORTANT: READ THESE INSTRUCTIONS
CAREFULLY BEFORE STARTING
INSTALLATION OF THE UNIT.
The ISOFLAMES burner system is to be installed only
in a solid-fuel burning fi replace with a working fl ue and
constructed of noncombustible material. The installation,
including provisions for combustion and ventilation air
must conform with the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, or the CSA B149.1, Natural Gas
and Propane Installation Code, and applicable local
building codes.
A damper clamp is included to maintain the minimum
permanent vent opening and to prevent full closure
of the damper blade. The chimney damper MUST
be fully opened when burning the unit. The unit is
designed to burn with yellow fl ames; thus adequate
ventilation is absolutely necessary.
To comply with certification, listings, and building
code acceptances, and for safe operation and
proper performance of this burner system, use ONLY
ISOFLAMES parts and accessories. Use of other
controls, parts, and accessories that are not designed
for use with ISOFLAMES burner systems is prohibited
and will void all warranties, certifi cations, listings, and
building code approvals, and may cause property
damage, personal injury, or loss of life. Earthcore will
not be liable for any damages caused by this misuse.
*Note: Solid-fuels shall not be burned in a fi replace
where a decorative appliance is installed.
EARTHCORE INDUSTRIES, LLC. • 6899 Phillips Industrial Blvd • Jacksonville, FL 32256
REV 0 - 1706060745
INSTALLER:
Leave this manual with the appliance.
CONSUMER:
Retain this manual for future reference.
1
12-086
L-A2-420
INSTALLATION ET
MODE D'EMPLOI
Systèmes De Brûleur:
ISF-SBVT24/30VE(N,P)
ISF-SBVT36/39VE(N,P)
Système de brûleur
réglementé l'usage du
propane ou du gaz naturel
SYSTÈMES DE VENTILATION DE BRÛLEUR DE STADIUM
AVERTISSEMENT
Si l’information en ce manuel n’est pas suivie
exactement, une incendie ou une explosion
peut résulter, entraînant des dégats
matériels, des blessures, ou la perte de la vie.
Ne stockez pas ou n’employez pas l’essence
ou d’autres vapeurs et liquides infl ammables
à proximité de ceci ou d’aucun autre appareil.
CE QUI À FAIRE SI VOUS SENTEZ LE GAZ:
• Ouvrez une fenêtre.
• N’essayez pas de n’allumer aucun appareil.
• Ne touchez aucun commutateur
électrique; n’utilisez aucun téléphone
dans le bâtiment.
• Appelez immédiatement le fournisseur
de gaz du téléphone du voisin. Suivez les
instructions du fournisseur de gaz.
• Si vous ne pouvez pas atteindre le
fournisseur de gaz, appelez le
département de feu.
L’installation et le service doivent être assurés
par un installateur qualifi é et professionnel,
l’agence de service, ou le fournisseur de gaz.
Cet appareil sert seulement avec le type de
gaz indiqué de la plaque de contrôle.
INSTALLATEUR :
Laissez ce manuel avec l'appareil.
CONSOMMATEUR:
Maintenez ce manuel pour la future référence.
12-086
CONCEPTION CERTIFIÉE
à
Vented Decorative Appliance
ANSI Z21.60-2012
CSA 2.26-2012
POUR L'INSTALLATION DANS
LE COMBUSTIBLE SOLIDE DE
BRÛLANT FIREPLACES*
IMPORTANT: LISEZ CES INSTRUCTIONS
SOIGNEUSEMENT AVANT DE
COMMENCER L'INSTALLATION DE
L'UNITÉ.
Le ISOFLAMES système de brûleur doit être installée
seulement dans une cheminée brûlante de combustible
solide avec une conduite de cheminée fonctionnante
et être construit avec du matériel non-combustible.
L'installation, y compris des dispositions pour l'air de
combustion et de ventilation doit se conformer au code
national de gaz de carburant, la norme ANSI Z223.1/
NFPA 54, ou le CSA B149.1, code d'installation de gaz
naturel et de propane, et codes du bâtiment locaux
applicables.
Une bride plus humide est incluse pour maintenir
l’ouverture permanente minimum de passage et pour
empêcher la pleine fermeture de la lame plus humide.
L'amortisseur de cheminée DOIT être entièrement
ouvert en brûlant l'unité. L'unité est conçue pour
brûler avec les fl ammes jaunes; ainsi à ventilation
proportionnée est absolument nécessaire.
Pour se conformer à la certifi cation, les listes, et
les acceptations de codes du bâtiment, et pour
l'exploitation sûre et l'exécution appropriée de ce
système de brûleur, utilisent SEULEMENT des pièces
et des accessoires de ISOFLAMES. L'utilisation
d'autres commandes, pièces, et accessoires qui ne
sont pas conçus pour l'usage avec de ISOFLAMES
systèmes de brûleur est interdite et videra toutes
les garanties, certifi cations, listes, et approbations
de codes du bâtiment, et peut causer des dégats
matériels, le dommage corporel, ou des pertes
humaines. Earthcore ne sera pas responsable des
dommages causés par ce détournement.
*Note: des Plein-carburants ne seront pas brûlés
dans une cheminée où un appareil décoratif
est installé.
EARTHCORE INDUSTRIES, LLC. • 6899 Phillips Industrial Blvd • Jacksonville, FL 32256
REV 0 - 1706060745
2
L-A2-420
TABLE OF CONTENTS
GETTING STARTED
IMPORTANT PRE-INSTALLATION AND FIREPLACE SAFETY INFORMATION ...........................................5
FIREPLACE OPERATING SAFETY INFORMATION .......................................................................................7
SPECIFICATIONS............................................................................................................................................8
DAMPER CLAMP INSTRUCTIONS ............................................................................................................. 10
BURNER PARTS LIST ...................................................................................................................................11
INSTALLATION
INSTALLATION ........................................................................................................................................... 12
BURNER INSTALLATION .......................................................................................................................... 12
LIGHTING TEST ...................................................................................................................................... 13
LOG SET PLACEMENT............................................................................................................................. 14
INSTALLING/REPLACING BATTERIES ...................................................................................................... 15
REMOTE TRANSMITTER BATTERY ............................................................................................................15
SWITCH BOX BATTERIES ......................................................................................................................... 15
NOTES PAGE ............................................................................................................................................... 16
USE, CARE, & SERVICE
LIGHTING INSTRUCTIONS ........................................................................................................................ 17
FOR YOUR SAFETY, READ BEFORE LIGHTING .......................................................................................... 17
REMOTE LIGHTING ................................................................................................................................ 17
MANUAL LIGHTING ................................................................................................................................ 19
SHUTTING DOWN ................................................................................................................................... 19
PILOT APPEARANCE ............................................................................................................................... 19
REMOTE OPERATING INSTRUCTIONS ...................................................................................................... 21
ORIENTATION ........................................................................................................................................ 21
FLAME HEIGHT ..................................................................................................................................... 21
CLEANING AND SERVICING ...................................................................................................................... 23
SYNCING THE REMOTE SYSTEM .............................................................................................................. 24
FLAME DESCRIPTION ................................................................................................................................ 24
TROUBLESHOOTING .................................................................................................................................. 25
CUSTOMER SERVICE & WARRANTY ........................................................................................................ 27
WARRANTY CARD...................................................................................................................................... 28
REV 0 - 1706060745
3
L-A2-420
L'INFORMATION DE SÛRETÉ IMPORTANTE DE PRÉINSTALLATION ET DE CHEMINÉE
ATTENTION: L'installation et la réparation doivent être faites par un NFI certifi é ou tout autre installateur professionnel qualifi é.
Installateur: Lisez soigneusement ces instructions avant d'installer ce système de brûleur à gaz. Soyez sûr que vous comprenez
tous les mesures de sécurité et avertissements contenus en ce manuel.
A. FAITES ATTENTION: Sinon installé, entretenu, et utilisé correctement par ces instructions, ce produit peut causer le
dommage corporel, les dégats matériels, ou les pertes humaines sérieux.
B. AVERTISSEMENT: Avant l'installation dans une cheminée plein-carburant-brûlante, la conduite de cheminée, l'amortisseur, et
le foyer de cheminée doivent ÊTRE COMPLÈTEMENT NETTOYÉS de la suie, de la créosote, des cendres, et de la peinture
lâche, et doivent être inspectés par un décapant qualifi é de cheminée. Quelques cheminées plus anciennes peuvent ont besoin
de réparation avant d'installer cet appareil.
C. Cet appareil sert seulement avec le type de gaz indiqué de la plaque de contrôle. Cet appareil n'est pas CONVERTIBLE de
CHAMP pour l'usage avec d'autres gaz.
VÉRIFIEZ LE TYPE de GAZ (normal ou propane) : La fourniture de gaz doit être identique qu'indiquée de votre plaque de
contrôle de système de brûleur. Si la fourniture de gaz est différente, N'INSTALLEZ PAS. Contactez votre revendeur pour l'aide
immédiate.
D. LA PRESSION DE GAZ INSUFFISANTE GARDERA LE PILOTE DU FONCTIONNEMENT CORRECTEMENT (SI ÉQUIPÉ).
N'EMPLOYEZ PAS SI LA PRESSION DE GAZ EST INFÉRIEURE À LA CONDITION MINIMUM.
E. L'admission minimum gaz-fournissent la pression aux fi ns de l'ajustement d'entrée est 5" ; colonne d'eau (w.c.) sur le gaz naturel
et le 11" ; w.c. sur le gaz de propane. La pression de gaz insuffi sante affectera l'opération appropriée du pilote (si équipé).
N'installez pas cet appareil à gaz si la pression minimum n'est pas disponible. L'admission maximum gaz-fournissent la pression
est 10.5" ; w.c. sur le gaz naturel et le 13" ; w.c. sur le gaz de propane. La source de propane doit être réglée. (Ne branchez
pas cet appareil directement à un réservoir de gaz propane non réglementée - cela peut provoquer une explosion.) Ne
branchez pas cet appareil à une bouteille de gaz propane portable.
F. Le système siffl ant de gaz doit être classé pour fournir la pression d'admission minimum au débit maximum (BTU/hr).
La perte de pression anormale se produira si la pipe est trop petite, ou la course est trop longue. La pipe de fourniture de gaz
doit être
être nécessaire. Reportez-vous aux directives NFPA 54 pour plus de détails.
G. Les estimations d'entrée montrées en Btu par heure sont pour des altitudes jusqu'à 2.000 pi. Pour des altitudes au-dessus de
2.000 pi, référez-vous au code national de gaz de carburant ou entrez en contact avec le fabricant avant d'installer ce produit.
H. Cet appareil à gaz et son clapet à gaz principal doivent être disconnected du gaz-fournissent le système siffl ant pendant tout
vérifi cateur de pression de ce système aux pressions d'essai au-dessus de 1/2 psig.
I. Cet appareil à gaz doit être isolé dans gaz-fournissent le système siffl ant en fermant le robinet d'isolement d'équipement relié
au gaz-fournissent la ligne pendant tout vérifi cateur de pression du gaz-fournissent le système siffl ant aux pressions d'essai
égales à ou moins d'à 1/2 psig.
J. Pour installer l'appareil à gaz dans votre foyer, le foyer doit satisfaire aux exigences minimales de taille (voir le tableau des
spécifi cations du produit dans la section SPÉCIFICATIONS).
K. Cet appareil peut être installé dans un marché des accessoires, maison (mobile) de manière permanente située et manufacturée,
où non interdit par des codes locaux. L'installation des appareils a conçu pour la maison manufacturée (États-Unis seulement)
ou installation de caravane résidentielle doit se conformer au CAN/CSA standard Z240 MH, logement mobile, au Canada, ou à
la construction et au standard de sécurité à la maison manufacturés, intitulent 24 CFR, la partie 3280, aux Etats-Unis, ou quand
une telle norme ne s'applique pas, à ANSI/NCSBCS A225.1/NFPA 501A, installations à la maison manufacturées standard.
L. NE PAS installer ce système de brûleur si le foyer de la cheminée est en retrait. Le plancher du foyer doit être au même
niveau ou plus élevé que l'ouverture de cheminée avant. Si les portes en verre sont utilisées: le plancher du foyer ne doit pas
être bloqué par le cadre de la porte; le cadre doit avoir des ouvertures pour permettre la circulation de l'air frais. Voir la section
SPÉCIFICATIONS pour plus de détails.
1
/2" ; diamètre intérieur minimum. Si la ligne de gaz est plus longue que 20' ; une ligne de plus grand diamètre peut
4
IMPORTANT PRE-INSTALLATION AND FIREPLACE SAFETY INFORMATION
CAUTION: Installation and repair must be done by an NFI Certifi ed or other qualifi ed professional installer.
Installer: Carefully read these instructions before installing this gas burner system. Be sure you understand
all safety precautions and warnings contained in this manual.
A. BE CAREFUL: If not installed, serviced, and used correctly per these instructions, this product can cause serious
personal injury, property damage, or loss of life.
B. WARNING: Before installing in a solid-fuel-burning fi replace, the chimney fl ue, damper, and fi rebox must be thoroughly
CLEANED of soot, creosote, ashes, and loose paint, and must be inspected by a qualifi ed chimney cleaner. Some older
fi replaces may need repair prior to installing this appliance.
C. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is NOT FIELD CONVERTIBLE
for use with other gasses.
CHECK GAS TYPE (natural or L.P.): The gas supply must be the same as stated on your burner system rating plate. If
gas supply is different, DO NOT INSTALL. Contact your dealer for immediate assistance.
D. INSUFFICIENT GAS PRESSURE WILL KEEP THE PILOT (IF EQUIPPED) FROM OPERATING PROPERLY.
DO NOT USE IF GAS PRESSURE IS LOWER THAN THE MINIMUM REQUIREMENT.
E. The minimum inlet gas-supply pressure for purposes of input adjustment is 5" water column (w.c.) on natural gas and 11"
w.c. on L.P. gas. Insuffi cient gas pressure will affect proper operation of the pilot (if equipped). Do not install this gas
appliance if minimum pressure is not available. The maximum inlet gas-supply pressure is 10.5" w.c. on natural gas and
13" w.c. on L.P. gas. The L.P. source must be regulated. (Do not connect this appliance directly to an unregulated
L.P. gas tank - this can cause an explosion.) Do not connect this appliance to a portable L.P. gas cylinder.
F. The gas piping system must be sized to provide minimum inlet pressure at the maximum fl ow rate (BTU/hr).
Undue pressure loss will occur if the pipe is too small, or the run is too long. Gas supply pipe must be 1/2" minimum
interior diameter. If the gas line is longer than 20', a larger diameter line may be necessary. Refer to the NFPA 54
guidelines for further details.
G. Input ratings shown in BTU per hour are for elevations up to 2,000 ft. For elevations above 2,000 ft., refer to the National
Fuel Gas Code or contact manufacturer before installing this product.
H. This gas appliance and its main gas valve must be disconnected from the gas-supply piping system during any pressure
testing of that system at test pressures in excess of 1/2 psig.
I. This gas appliance must be isolated from the gas-supply piping system by closing the equipment shutoff valve connected to
the gas-supply line during any pressure testing of the gas-supply piping system at test pressures equal to or less than 1/2 psig.
J. To install the gas appliance in your fi replace, the fi replace MUST meet the minimum size requirements (see product
specifi cations table in SPECIFICATIONS section).
K. This appliance may be installed in an aftermarket, permanently located, manufactured (mobile) home, where not prohibited
by local codes. Installation of appliances designed for manufactured home (U.S. only) or mobile home installation must
conform with the Standard CAN/CSA Z240 MH, Mobile Housing, in Canada, or with the Manufactured Home Construction
and Safety Standard, Title 24 CFR, Part 3280, in the United States, or when such a standard is not applicable, ANSI/
NCSBCS A225.1/NFPA 501A, Manufactured Home Installations Standard.
L. DO NOT install this burner system if the fi replace hearth is recessed. The fi replace fl oor must be at the same level as or
higher than the fi replace front opening. If glass doors are used: the fi replace fl oor must not be blocked by the door frame;
the frame must have openings to allow for fresh air circulation. See the SPECIFICATIONS section for details.
5
INFORMATIONS SUR LA SÉCURITÉ D'EXPLOITATION DE CHEMINÉE
A. Adultes doivent être présents lors de cet appareil au gaz est en marche. Cette unité ne doit pas être laissé sans surveillance
ou brûlure lorsque tout quelqu'un dort.
B. Gardez le domaine du clair réglé de notation de gaz et libérez des matériaux combustibles, l'essence, et d'autres vapeurs et
liquides infl ammables.
C. Ne pas utiliser cet appareil si une partie quelconque a été submergée. Appelez immédiatement un technicien de service qualifi é
pour inspecter l'appareil et pour remplacer toute pièce du système de contrôle et toute commande de gaz qui a été sous l'eau.
Tentative d'opération peut entraîner un incendie ou une explosion entraînant des dommages matériels, des blessures ou des
pertes de vie.
D. Una pantalla de la chimenea debe ser en el lugar cuando el sistema está quemando. Las provisiones para el aire de
combustión adecuado deben ser mantenidas. A menos que otras provisiones para el aire de combustión se proporcionen, la
pantalla tendrá una abertura para la introducción de aire de combustión. El aire de combustión es adecuado cuando todas las
llamas se encrespan en la chimenea y lejos de la pantalla. Cuando se utiliza un recinto de cristal de la chimenea (puerta),
deje las puertas completamente abiertas cuando el sistema es en funcionamiento.
E. Ne retirez pas les plaques signalétiques ou les étiquettes d'avertissement. Ceux-ci sont une composante de sécurité et d'identifi cation
intégrante de cet appareil.
F. Assurez-vous de lire la section de nettoyage et l'entretien et la section de description de la fl amme.
6
FIREPLACE OPERATING SAFETY INFORMATION
A. Adults shall be present when this gas appliance is operating. This unit shall not be left burning when unattended or
while anyone is sleeping.
B. Keep the area of the gas burner system clear and free from combustible materials, gasoline, and other fl ammable
vapors and liquids.
C. DO NOT use this appliance if any part has been underwater. Immediately call a qualifi ed service technician to inspect
the appliance and to replace any part of the control system and any gas control that has been underwater. Attempted
operation may result in fi re or explosion resulting in property damage, personal injury or loss of life.
D. A fi replace screen must be in place when the system is burning. Provisions for adequate combustion air must be
maintained. Unless other provisions for combustion air are provided, the screen shall have an opening(s) for introduction
of combustion air. Combustion air is adequate when all fl ames curl into the fi replace and away from the screen. When
a glass fi replace enclosure (door) is used, leave the doors fully open when the system is in operation.
E. Do not remove the rating plates or the warning tags. These are an integral safety and identifi cation component of this
appliance.
F. Be sure to read the CLEANING AND SERVICING and FLAME DESCRIPTION sections.
7
SPECIFICATIONS
ISOFLAMES gas burner systems must be installed only in a wood burning fi replace with the
minimum fi rebox dimensions and venting requirements met (see table on this page). This appliance
is designed to burn with yellow fl ames; adequate ventilation is absolutely necessary.
Product Specifi cations
Dimensions BTU Rating
Burner
Model
24/30 model (24" log set) 35" 25" 15" 16" 65k 21k 50k 22k
24/30 model (30" log set) 39" 28" 15" 16" 65k 21k 50k 22k
36/39 model (36" log set) 44" 32" 15" 16" 75k 22k 60k 23k
36/39 model (39" log set) 47" 32" 15" 16" 75k 22k 60k 23k
Note: Rear width is at corresponding depth.
Width
Front Rear
Table 1 - Product Specifi cations
Depth Height
Nat. Gas L.P. Gas
High
Setting
Low
Setting
Setting
High
Low
Setting
Specifi cation Value Qty.
Burner system battery type AA battery 4
Remote transmitter battery type 12V battery 1
Table 2 - Technical Data
Fireplace Floor Requirement
DO NOT install this burner system if the fi replace hearth is recessed. The fi replace fl oor must be at
the same level as or larger than the fi replace front opening. An ash lip or recess may not exceed
Fig. 8-1 below.
Note: If glass doors are used: the fi replace fl oor must not be blocked by the door frame; the frame must
have openings to allow for fresh air circulation.
Fig. 8-1
Fireplace
ASH LIP OR
RECESS
ABOVE 3/4"
NOT
PERMITTED
opening
(burner
system)
Fireplace
fl oor
Max.
3
"
/4
ASH LIP OR
RECESS UP
TO 3/4"
PERMITTED,
3
/4". See
8
(Main gas out)
SPECIFICATIONS (cont.)
WIRING DIAGRAM
Pilot
assembly
Insulated copper
Black
Copper
Main wire
harness
White
Orange
Pilot
Green
Black
(GND)
(Pilot gas out)
Step motor
main fl ame
Valve
Battery
pack
Main
Gas
inlet
Fig. 9-1
Red
Black
Motor wire
harness
S
I
Ignition
module
Main fl ame
step output
9
DAMPER CLAMP INSTRUCTIONS
The damper clamp with hex bolt (
Fig. 10-1) is provided as a
means to prevent full closure of the damper blade. The clamp is
easily attached to most damper blades with pliers or a wrench,
and must be permanently installed. The clamp is designed
to prevent accidental closure of the damper when installed
as illustrated (Fig. 10-2). Should the clamp not fi t, or fail to
provide the permanent vent opening listed in Table 3 below,
have a permanent stop installed, remove the damper blade,
or have the damper cut to provide the minimum permanent
opening required.
Set screw
Damper clamp
Fig. 10-1 Damper clamp detail
Venting Requirements
Minimum permanent free opening area of chimney damper for venting (sq. in.)
Chimney height 24/30 model 36/39 model
15' 30 36
20' 25 34
30' 19 23
15' 41 46
20' 37 43
30' 34 39
Table 3 - Minimum Chimney Damper Venting Requirements
Note: The minimum chimney height from hearth to top of chimney is 15'.
Open
Fig. 10-2 Damper open / closed
For factory-built fi replaces
For masonry-built fi replaces
Closed
THESE ARE MINIMUM DAMPER OPENING SPECIFICATIONS.
THE DAMPER MUST BE COMPLETELY OPENED WHEN OPERATING THIS GAS APPLIANCE TO
ACHIEVE THE BEST VENTILATION POSSIBLE.
10
BURNER PARTS LIST
Thermocouple
Pilot
Electrode
Flash tube
24/30 burner model shown
Note: Photos not to scale
13
10
9
12
15
11
1
14
16
7
Remote transmitter and switch box
batteries included with burner system.
6
Replacement parts can be ordered
from your local ISOFLAMES dealer.
The log set is purchased and packaged
separately; contact your local ISOFLAMES
dealer when ordering. Refer to the
instructions included with the log set.
Item Description Part No. Qty. Part No. Qty.
1.orPilot assembly (natural)
Pilot assembly (propane)
2.orControl valve (natural)
Control valve (propane)
3. Control module / remote receiver IMP-6 1 IMP-6 1
4. Main & motor harness assembly WH-02 1 WH-02 1
5. Battery box BAT-02 1 BAT-02 1
Switch box assembly
6.
(includes battery box, switch, heat shield)
7. Decorative heat shield HS-42 1 HS-42 1
8. Flex connector (w/ adapter), 1/2" O.D. x 24" CK-5-24SP 1 CK-5-24SP 1
9. Remote transmitter (only) AT-2VA-1 1 AT-2VA-1 1
10. Lava fyre coals LFC-6 1 LFC-6 1
11. Lava granules LF-5 1 LF-5 1
12. Glowing embers EM-21B 2 EM-21B 3
13. Bryte coals EM-11 1 EM-11 1
14. Wood chunks WC-6 1 WC-6 1
15. Damper clamp DC-1 1 DC-1 1
16. Log locator w/ screw and nut (36/39 model only) - - UP-17 2
5
Bottom view
3
4
24/30 model 36/39 model
PAC-12
PAC-12P
SV-47
SV-47P
SBA-02 1 SBA-02 1
1
1
1
1
PAC-12
PAC-12P
SV-47
SV-47P
2
8
1
1
1
1
11
INSTALLATION
The ISOFLAMES burner system must be installed by a qualifi ed professional service technician. Instructions
must be followed carefully to ensure proper performance and full benefi t from the burner system. Check to be
sure the burner system is designed and labeled for the type of gas (natural or propane gas) supplied to
the fi replace. Fireplace fl oor must be level, clean, and smooth (see FIREPLACE SAFETY INFORMATION
section).
WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts
specifi cally approved with this appliance may result in property damage or personal injury.
REFER TO THE PARTS LIST WHEN FOLLOWING THESE
INSTRUCTIONS.
24/30 burner model shown here.
BURNER INSTALLATION
1. MAKE SURE THE FIREPLACE GAS SUPPLY IS TURNED OFF.
Gas supply stub
2. Locate the gas-supply stub inside the fi replace and remove the
cap, if attached (reference Fig. 12-1).
CAUTION: When removing the cap, make sure the stub does not
turn, loosening the connection inside the wall.
3. Place the burner system in the fi replace. Center the burner from
left to right in the fi replace. (Reference Fig. 12-2 for orientation.)
Note: Ensure the porcelainized panel is clean of all dust. Use a
clean soft cloth if necessary. See Fig. 12-3.
4. Be sure gas to the fi replace is off. Remove the adapter
connected to the fl ex connector (pre-installed on the burner
system). Attach the adapter to the gas-supply stub using a pipe
compound resistant to all gasses. Tighten securely. Then attach
the open end of the fl ex connector to the adapter. Tighten securely
(see Fig. 12-1).
5. LEAK TEST: Turn on the fi replace gas supply, and test at all
connections for leaks using the appropriate soapy water solution.
If bubbles appear, a leak is present. Turn off the gas and tighten
at all connections. Repeat until no leaks are present. If a leak
persists, turn off the gas supply and contact the local gas company
or dealer. NEVER USE A FLAME TO CHECK FOR LEAKS.
6. At this stage the burner system batteries are to be installed.
Reference the INSTALLING/REPLACING BATTERIES section
for details.
Flex connector
Adapter
Fig. 12-1 Connect gas supply
Fig. 12-2 Place switch box
Keep clean and DO NOT
cover with embers
Fig. 12-3 Ensure a clean panel
7. Place the switch box on its side, at the rear left corner of
the fi replace. It should rest with its bottom as near as possible
and facing the fi replace wall. It must not be placed directly next
to the burner pan area to avoid damage to the batteries. See
Fig. 12-2 & Fig. 12-4.
Important: Ensure that the box wire remains away from the burner
system and its fl ame during operation.
12
Place switch box
DO NOT
place box
in this area
Place switch box:
• Rear left corner, on side,
• exposed side against fi replace wall
Fig. 12-4 Proper box placement
INSTALLATION (cont.)
8. Place the decorative heat shield over the switch box as
shown in Fig. 13-1.
LIGHTING TEST
Prior to proceeding with installation, perform a lighting test
(see lighting instructions for lighting your burner). Allow the
unit to completely cool after testing.
LAVA GRANULES/COALS (DECORATIVE)
1. Spread the supplied lava granules on the fl oor of the
fi replace, around the front and sides of the burner system
(see Fig. 13-2). The lava granules may be placed around
the switch box. Leave the front of the switch box clear for
control access.
2. Repeat this process for the supplied lava coals (on top of
the already placed lava granules).
Note: DO NOT place any lava media on the burner system,
or behind it.
WOOD CHUNKS (DECORATIVE)
1. Spread the supplied wood chunks on the lava media,
around the front and sides of the burner system. Leave
the front of the switch box clear for control access.
Must rest on fl oor and at rear corner
Fig. 13-1 Place heat shield
Fig. 13-2 Place lava media
Note: DO NOT place any wood chunks on the burner system,
or behind it.
LOG LOCATORS (if applicable)
36/39 models include a set of log locators. They are used to
support the front logs of select log sets. If the log set chosen
includes log locator install details (in placement instructions),
install accordingly. If not, discard the log supports.
For all valves, the air MUST be purged from the gas line before the pilot will light and burn properly. The time
needed to purge will depend on the length of the gas line to the unit and the amount of time since the unit or
gas line was last used. It may take several minutes before all the air is purged and the pilot will light and burn
properly. Reference the LIGHTING INSTRUCTIONS section in this manual.
IMPORTANT
13
INSTALLATION (cont.)
LOG SET PLACEMENT
• Follow the instructions included with the log set for step by step log placement.
• Read all safety warnings and important information in the instructions supplied with the log set to
ensure proper placement.
• DO NOT add any additional embers to this log set. Any additional embers will cause unsafe operation.
Charred Hickory (ISF-CH-24) shown
Sandhill Oak (ISF-SH-24) shown
Important: Adequate ventilation is absolutely necessary! Provided signifi cant, noticeable sooting does
not occur, some fl exibility is possible in log placement to suit your individual preference (select
log sets). If you experience a continued accumulation of black carbon (soot) on your logs it
is an indication of incomplete combustion and you should move the effected log(s) so as to
minimize the fl ame contact on the effected log(s). Read the instructions supplied with the log
set completely and carefully.
Summit Pine (ISF-SP-24) shown
CAUTION: BURN HAZARD! Logs will remain hot for some time after use. If you need to reposition
any log to maintain the proper layout, use heat-resistant gloves or allow logs adequate time
to cool before handling.
14
INSTALLING/REPLACING BATTERIES
CAUTION: Ensure the unit is connected to the gas line and has
been tested for leaks before you insert batteries.
CAUTION: Turn off the remote and/or burner and allow the unit
to completely cool prior to any battery replacements.
Important: Prior to inserting batteries, always apply a small
amount of dielectric grease to both ends of each
battery. This will ensure conductivity and prevent
moisture from affecting the contact.
Important: Low/dead batteries will affect burner system
operation. Replace batteries any time the burner
will not turn on.
REMOTE TRANSMITTER BATTERY
The remote transmitter requires one 12V battery to operate
(included). Locate the transmitter, remove the lid (found on rear),
and properly insert the new battery as marked. Re-secure the lid.
See Fig. 15-1.
SWITCH BOX BATTERIES
Important: Always replace the decorative heat shield over the
switch box after battery replacement.
The burner system requires 4 AA batteries to operate (included).
Locate the switch box and turn it over. Detach the battery box from
the Velcro. Use a small Phillips screwdriver to remove the screw
found on the bottom of the battery box, then remove the battery lid.
Properly insert the new batteries as marked. See Fig. 15-2.
Replace the battery lid using the screw, replace the battery box
onto the Velcro, and re-position the switch box in the fi replace.
Remove
lid for
12V
battery
access
Fig. 15-1 Transmitter battery
AA batteries
Fig. 15-2 Switch box batteries
15
NOTES PAGE
Please use this page to record any information that you may want to have at hand.
16
I
O
LIGHTING INSTRUCTIONS
ON
OFF
HI
LOW
FOR YOUR SAFETY, READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fi re or explosion may result causing
property damage, personal injury or loss of life.
A. This appliance is equipped with an ignition device that automatically lights the pilot. DO NOT attempt to
light the pilot by hand.
B. BEFORE OPERATING, smell all around the appliance area for gas. Be sure to smell next to the fl oor
because some gas is heavier than air and will settle on the fl oor.
WHAT TO DO IF YOU SMELL GAS
• Do not light any appliance.
• Do not touch any electric switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
If you cannot reach your gas supplier, call the fi re department.
C. Use only the control system or remote to light the pilot. This valve will not operate if the pilot is not lit and
stable.
D. Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and to replace any part of the control system and any gas control which has been
under water. Attempted operation may result in fi re or explosion resulting in property damage, personal
injury or loss of life.
REMOTE LIGHTING
CAUTION: DO NOT attempt to light the pilot by hand.
Note: If the remote does not function, and batteries with an
adequate power level are installed, refer to the SYNCING
THE REMOTE section.
Note: Steps 1 and 2 may not be required if previously done
during an earlier lighting.
1. Locate the ON/OFF switch at the front of the switch box. Press
the switch to the OFF (O) position. See Fig. 17-1.
2. Locate the OFF/REMOTE slide actuator on the left rear of
the burner. Slide the actuator to the right / REMOTE position.
See Fig. 17-2.
3. Locate the remote transmitter and press the ON button (see
Fig. 17-3). The system will beep and the ignition sequence
will begin.
The igniter will begin to spark. After the pilot lights and
is established, the valve will automatically open and the
burner will light. Adjust to the desired setting with the remote
transmitter. See the REMOTE OPERATING INSTRUCTIONS
section for details.
Note: The ignition sequence will take approximately 5 seconds.
ON
OFF
Fig. 17-1 Switch box, ON/OFF
Remote receiver
Fig. 17-2
OFF/REMOTE slide actuator (left rear of burner)
Signal
light
ON
button
WARNING: If pilot fails to light within 10 seconds, press the
OFF button on the remote transmitter or slide the
If the pilot fails to light after several tries, turn all control/remote
system components to OFF and contact a qualifi ed professional
OFF/REMOTE slide actuator (left) to OFF to turn
off the system. Allow fi ve (5) minutes for any gas
in the unit to dissipate, then repeat steps 2 & 3
above. IF YOU SMELL GAS, SEE STEP B ABOVE.
service technician.
17
OFF
button
HI-LOW
fl ame
adjustment
buttons
Fig. 17-3 Remote transmitter detail
I
O
INSTRUCTIONS D'ALLUMAGE
ON
OFF
HI
LOW
POUR VOTRE SÉCURITÉ LISEZ AVANT D'ALLUMER
AVERTISSEMENT: Si vous ne suivez pas ces instructions à la lettre, un incendie ou une explosion
entraînant des dommages matériels, des blessures ou des pertes de vie.
A. Cet appareil est équipé d'un dispositif d'allumage qui allume automatiquement la veilleuse. NE PAS essayer
d'allumer la veilleuse manuellement.
B. AVANT D'UTILISER, Sentez tout autour de l'appareil pour le gaz. Assurez-vous de sentir près du plancher,
car certains gaz sont plus lourds que l'air et se déposent sur le sol.
QUE FAIRE SI UNE ODEUR DE GAZ
• Ne pas allumer l'appareil.
• Ne touchez à aucun interrupteur électrique; n'utilisez aucun téléphone dans votre bâtiment.
• Appelez immédiatement votre fournisseur de gaz à partir du téléphone d'un voisin. Suivez les instructions
du fournisseur de gaz. Si vous ne pouvez joindre votre fournisseur de gaz, appeler les pompiers.
C. Utilisez uniquement le système de commande ou de la télécommande pour allumer la veilleuse. Cette valve
ne fonctionne pas si le pilote n'est pas éclairé et stable.
D. Ne pas utiliser cet appareil si une partie quelconque a été submergée. Appelez immédiatement un technicien
de service qualifi é pour inspecter l'appareil et pour remplacer toute pièce du système de contrôle et toute
commande de gaz qui a été sous l'eau. Tentative d'opération peut entraîner un incendie ou une explosion
entraînant des dommages matériels, des blessures ou des pertes de vie.
DISTANCE DE L'ÉCLAIRAGE
ATTENTION: NE PAS essayer d'allumer la veilleuse manuellement.
Note: Si la télécommande ne fonctionne pas, et des batteries avec
un niveau de puissance adéquate sont installés, se référer à
la section synchronisation des REMOTE.
Note: Les étapes 1 et 2 ne peuvent être tenus si elle a déjà fait au
cours d'un éclairage plus tôt.
1. Repérez l'interrupteur ON/OFF sur le devant de la boîte de
commutation. Appuyez sur l'interrupteur en position OFF (O).
Voir Fig. 18-1.
2. Localisez l'actionneur de l'interrupteur OFF/REMOTE actionneur
coulissant à l'arrière gauche du brûleur. Faites glisser l'actionneur
à la position REMOTE droit. Voir Fig. 18-2.
3. Localisez la télécommande et appuyez sur la touche ON (voir Fig.
18-3).
commencera.
L'allumeur commence à étinceler.
établie, la vanne s'ouvre automatiquement et le brûleur s'allume.
Choisissez le réglage souhaité avec la télécommande. Voir la
section INSTRUCTIONS DE FONCTIONNEMENT A DISTANCE
pour plus de détails.
Note: La séquence d'allumage dure environ 5 secondes.
AVERTISSEMENT: Si la veilleuse ne se allume pas dans les 10
Si le pilote ne s'allume pas après plusieurs essais, tournez tout
contrôle / composants du système à distance sur OFF et contactez
un technicien qualifi é.
Le système émettra un bip et la séquence d'allumage
Après les veilleuses et est
secondes, appuyez sur le touche OFF de la
télécommande ou faites glisser le OFF / REMOTE
actionneur coulissant (à gauche) sur OFF pour
éteindre le système. Autoriser cinq (5) minutes
pour tout gaz dans l'unité à se dissiper, puis
répétez les étapes 2 et 3 ci-dessus. SI VOUS UNE
ODEUR DE GAZ, voir l'étape B ci-dessus.
18
ON
(SUR)
OFF
(Éteindre)
Fig. 18-1 Boîte de commutation, ON/OFF
récepteur à distance
Fig. 18-2
OFF/REMOTE actionneur coulissant
(côté gauche du brûleur)
Feu de
signalisation
OFF
(éteindre)
touche
Fig. 18-3 Détail de la télécommande
ON
(sur)
touche
HI-LOW
(haute-
basse)
réglage de
la fl amme
touches
I
O
LIGHTING INSTRUCTIONS (cont.)
MANUAL LIGHTING
CAUTION: DO NOT attempt to light the pilot by hand.
1. Locate the OFF/REMOTE slide actuator on the left
rear of the burner. Slide the actuator to the left / OFF
position. See Fig. 19-1.
2. Locate the ON/OFF switch at the front of the switch box.
Press the switch to the ON (I) position. See Fig. 19-2.
The igniter will begin to spark. After the pilot lights and
is established, the valve will automatically open and
the burner will light.
Note: The ignition sequence will take approximately 5
seconds.
WARNING: If the pilot fails to light within 10 seconds,
turn OFF the system. Allow fi ve (5) minutes
for any gas in the unit to dissipate, then
repeat step 2 above. IF YOU SMELL GAS,
SEE STEP B AT BEGINNING OF LIGHTING
INSTRUCTIONS.
If the pilot fails to light after several tries, turn the system
OFF and contact a qualifi ed professional service technician.
Remote receiver
Fig. 19-1
OFF/REMOTE slide actuator (left rear of burner)
ON
OFF
Fig. 19-2 Switch box, ON/OFF
Note: In manual mode, the remote transmitter will not
operate the burner system.
SHUTTING DOWN
• For remote shut down, press the OFF button on the
remote transmitter.
If remote is unavailable, slide the OFF/REMOTE
slide actuator (on left rear of burner) to the left / OFF
position.
• For manual shutdown, press the ON/OFF switch
on the front of the switch box to the OFF (O) position.
Note: If the system needs to be relit immediately after
shutting down, the thermocouple will require 20
seconds to cool down before the system can
reignite.
PILOT APPEARANCE
Periodically check the pilot for proper fl ame pattern. The
pilot fl ame should encircle the , and is preset at the factory
(see Fig. 19-3).
If the pilot fl ame burns incorrectly; shut down completely
and contact a qualifi ed professional service technician.
Fig. 19-3 Proper pilot fl ame
19
I
O
INSTRUCTIONS D'ALLUMAGE (cont.)
ALLUMAGE MANUEL
ATTENTION: NE PAS essayer d'allumer la veilleuse
manuellement.
1. Localisez actionneur coulissant OFF/REMOTE sur le
côté gauche du brûleur. Glisser le servomoteur sur la
position gauche / OFF. Voir Fig. 20-1.
2. Repérez l'interrupteur ON/OFF sur le devant de la
boîte de commutation. Appuyez sur l'interrupteur sur
la position ON (I). Voir Fig. 20-2.
L'allumeur commence à susciter. Après les veilleuses
et est établie, la vanne s'ouvre automatiquement et le
brûleur s'allume.
Note: La séquence d'allumage dure environ 5 secondes.
WARNING: Si le pilote ne s'allume pas dans les 10
secondes, éteignez le système. Attendez
cinq (5) minutes pour n'importe quel gaz
dans l'unité à se dissiper, puis répétez
l'étape 2 ci-dessus. SI VOUS UNE ODEUR
DE GAZ, voir l'étape B AU DÉBUT DE
DIRECTIVES D'ALLUMAGE.
récepteur à distance
Fig. 20-1
OFF/REMOTE actionneur coulissant
(côté gauche du brûleur)
ON
(SUR)
OFF
(Éteindre)
Fig. 20-2 Boîte de commutation, ON/OFF
Si le pilote ne s'allume pas après plusieurs essais, mettez
le système hors tension et contactez un technicien qualifi é.
Note: En mode manuel, la télécommande ne fonctionne
pas du système de brûleur.
ÉTEINDRE
• Pour un arrêt à distance, appuyez sur le touche OFF
de la télécommande.
Si la télécommande n'est pas disponible, glisser
actionneur coulissant OFF/REMOTE (sur le côté gauche
du brûleur) à la position gauche / OFF.
• Pour un arrêt manuel, appuyez sur l'interrupteur sur
le devant de la boîte de commutation sur la position
OFF (O) ON/OFF.
Note: Si le système doit être rallumée immédiatement
après l'arrêt, le thermocouple sera besoin de 20
secondes pour refroidir avant que le système peut
relancer.
ASPECT PILOTE
Vérifi ez périodiquement le pilote pour le modèle de la
fl amme. La fl amme de la veilleuse devrait encercler , et est
préréglé en usine (voir Fig. 20-2).
Fig. 20-3 Veilleuse bon
Si la fl amme de la veilleuse brûle mal; complètement
arrêté et contacter un technicien de service qualifi é.
20
ORIENTATION
ON
OFF
HI
LOW
REMOTE OPERATING INSTRUCTIONS
Prior to remote transmitter use, light the appliance per the
REMOTE LIGHTING section. The remote transmitter will only
operate the unit when it is in the remote mode. Familiarize
yourself with the transmitter buttons, as illustrated in Fig. 21-1.
Identify the four transmitter buttons (used with this system):
• ON BUTTON: Turns the system ON.
• OFF BUTTON: Turns the system OFF.
• HI BUTTON: When the system is on, this button is used
to increase the fl ame to the desired height.
• LOW BUTTON: When the system is on, this button is
used to decrease the fl ame to the desired height.
FLAME HEIGHT
Seven fl ame height levels are available. Press the HI or LOW
buttons to enter the Flame Height mode. Pressing the HI or
LOW button once will increase or decrease the fl ame height
by 1 of 7 increments. See Fig. 21-1.
Signal
light
OFF
button
ON
button
HI-LOW
fl ame
adjustment
buttons
Fig. 21-1 Remote transmitter detail
21
ORIENTATION
ON
OFF
HI
LOW
MODE D'EMPLOI À DISTANCE
Avant la première utilisation télécommande, allumez l'appareil
pour la section d'éclairage à distance. La télécommande
ne fonctionne que l'appareil quand il est en mode distant.
Familiarisez-vous avec les touches de l'émetteur, comme
illustré dans la Fig. 22-1.
Identifi er les quatre touches de l'émetteur (utilisé avec ce
système):
• ON TOUCHES: allume le système.
• OFF TOUCHES: éteint le système.
• HI TOUCHES: Lorsque le système est activé, ce bouton
est utilisé pour augmenter la fl amme à la hauteur désirée.
• LOW TOUCHES: Lorsque le système est activé, ce
bouton est utilisé pour diminuer la fl amme à la hauteur
désirée.
HAUTEUR DE LA FLAMME
Sept niveaux de hauteur de fl amme sont disponibles. Appuyez
sur les touches HI ou LOW pour entrer dans le mode hauteur
des fl ammes. Appuyant sur la touche HI ou LOW fois va
augmenter ou diminuer la hauteur de la fl amme par 1 sur 7
paliers. Voir Fig. 22-1.
Feu de
signalisation
OFF
(éteindre)
touche
ON
(sur)
touche
HI-LOW
(hautebasse)
réglage de
la fl amme
touches
Fig. 22-1 Détail de la télécommande
22
CLEANING AND SERVICING
Note: Servicing may be necessary to ensure proper pilot operation and proper burn characteristics.
Always shut off the gas to the appliance while performing service work.
Allow the appliance to cool before servicing.
Installation, service, and repair must be done by an NFI Certifi ed or other qualifi ed professional service
technician. The appliance should be examined before use, and must be inspected at least annually to
prevent burner shutdown, sooting, odors, etc. It must be checked for clean burning operation and proper
pilot appearance, with the correct tools to service this unit. More frequent servicing may be required. It is
imperative that all control components and compartments, burner(s), air shutters, and circulating air passageways
of the appliance be kept clean and free of all obstructions (as applicable).
In addition, a periodic examination and cleaning of the solid-fuel-burning fi replace venting system should be
conducted by a qualifi ed professional service technician.
Any safety screen or guard removed for servicing must be replaced prior to operating this appliance.
Verify proper operation after servicing.
If, after a period of use, the fl ames start to exhibit unusual shapes and behavior, or the burners fail to ignite
smoothly, the burner may require cleaning or servicing. If this happens, it is recommended to contact the nearest
dealer to get the appliance serviced.
Do not remove the rating plates or the warning tags. These are an integral safety and identifi cation
component of this appliance.
We recommend following these instructions at the beginning of each fi replace season and as needed
throughout the year, depending on your usage pattern and the environmental conditions in your home. More
frequent cleaning and maintenance may be necessary when burning propane gas than with natural gas.
23
CLEANING AND SERVICING (cont.)
SYNCING THE REMOTE SYSTEM
Note: Syncing the remote system will cause the burner
to ignite.
Ensure the burner system is off and completely cool.
The remote receiver (found on the rear of the burner
assembly) has a sync button (see Fig. 24-1).
Locate the OFF/REMOTE switch actuator on the left rear
of the burner. Slide the actuator to the right / REMOTE
position, then press the sync button and release. One beep
will be heard. Then press and hold the ON button on the
remote transmitter, until 4 rapid beeps are heard and the
pilot begins to spark. The remote system is now synced.
If ignition is not desired, press OFF on the remote to shut off.
(rear of burner assy)
Control module
SYNC button
Fig. 24-1 Sync detail
FLAME DESCRIPTION
Observe the fl ames. The top and middle burner fl ames should
be blue at the base and a combination of blue/yellow at the
body and at the tips. The top fl ames should be approximately
3-5" above the logs, with the center fl ame being the tallest.
The middle fl ames should be approximately at or below the
top of the front log. The ember fl ames should be 1/4" to 1"
above the embers (See 24-2 for example.)
Fig. 24-2 Flame appearance
24
TROUBLESHOOTING
POSSIBLE CAUSE SOLUTIONS
1
A. Insuffi cient or excessive gas
pressure
B. Log placement B. Reference the LOG PLACEMENT section in this manual for recommended
C. Flue area, fireplace, or
damper dirty from soot
D. Fireplace too small for unit D. Ensure minimum requirements are met. (See SPECIFICATIONS section in
E. Pilot flame lifting off
thermocouple/generator
F. Pilot (remote compatible) F. Contact your dealer for instructions on replacement.
G. Blockages on burner G. Vacuum any lava granules or material that may have fallen onto burner pipe area.
2
A. Pilot flame lifting off
thermocouple/generator
B. Electronic spark not lighting
pilot
C. Igniter electrode wire loose C. Check wiring and reconnect any loose wiring.
D. Gas supply off/manual
shutoff valve closed
E. Air in gas line E. Bleed the gas supply line and repeat LIGHTING INSTRUCTIONS until air is
F. Pilot hood blocked F. Check for debris or dirt / Clean pilot
G. Dead batteries (electronic
pilots only)
BURNER SHUTTING DOWN DURING OPERATION
A1. Check gas pressure (Read D.- F. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2. Other gas appliances may be on the same gas line, dropping gas pressure
to log set. Check pressures with everything operating to ensure adequate
pressure.
log positioning.
C. Clean around, above, and under damper thoroughly. Clean fi replace, removing
loose material, including soot and creosote.
this owner’s manual.)
E. Check gas pressure (see section A1).
PILOT WILL NOT LIGHT
A. Check gas pressure (see Section 1, A1 of this table).
B . Check to ensure sparking when activated.
Note: You may need to turn or press igniter several times to ignite pilot. See
LIGHTING INSTRUCTIONS for your control valve.
D. Turn on gas supply or open manual shutoff valve.
removed.
G. Replace batteries as needed.
3
A. Gas pressure A. Check gas pressure (see Section 1, A1 of this table).
4
A. Burner orifi ce clogged A. Clean burner orifi ce.
B. Remote set on low fl ame (if
option available)
C. Top burner lights; bottom
burner has delayed ignition.
BURNER NOT BURNING EVENLY
B. Adjust fl ame with remote transmitter.
C1. Check gas pressure. Can be caused by too small of a gas line (see Section
C2. Low propane tank level. Vacuum burner tube for soot blockage and fi ll propane
5
A. Gas leak A. Shut off gas, if possible. Follow instructions on front page. Have a qualifi ed
B. New home, new carpet, or
new paint
C. Damper closed C. Ensure that damper is open.
B. When these odors are drawn into the fi replace, this may cause objectionable
LOW FLAME HEIGHT
1, A1 of this table).
tank.
ODORS
professional installer or the gas company correct all leaks.
odors. Thoroughly ventilate the area before restarting your log set.
25
TROUBLESHOOTING (Cont.)
POSSIBLE CAUSE SOLUTIONS
6
A. On logs, in fi rebox, or room A. Check gas pressure (see Section 1, A1 of this table).
B. Drafts in room B. Eliminate drafts by closing heating and air conditioning
C. Air shutters blocked (if applicable) C. Air shutters are blocked with debris. Vacuum debris away
D. Log placement D. See solution in Section 1, B.
E. Using natural-gas burner on propane gas or
propane burner on natural gas
F. Adding any accessories to log sets F. Shut down log set and take off any logs or accessories that
7
A. Valve won’t hold A. Contact your dealer for instructions on replacement.
B. Pilot hood not aimed at thermocouple B. Pilot hood bent; replace pilot or angle pilot hood properly so
C. Pilot line bent / kinked at connection to valve C. Replace pilot line.
D. Thermocouple is loose D. Tighten thermocouple nut at gas control valve. (Do not over
E. Thermocouple cracked or worn out E. Replace thermocouple.
F. Excessive down draft F. Install chimney cap / Outside chimney too close to other
8
A. Low/dead batteries in remote transmitter
AND/OR remote receiver / switch box
(select models only)
PILOT WILL NOT STAY LIT
BURNER WILL NOT TURN ON
SOOTING
vents, returns, and outside air vents. Fans blowing directly
into fi replace should be turned off when set is operating.
from air shutter.
E. If the gas listed on the nameplate does not match the gas
you are burning, shut down the burner system immediately.
Then call your dealer.
do not belong with the set.
pilot fl ame hits thermocouple.
tighten.)
peaks / Check chimney fl ue for proper height / Poorly
designed chimney.
A. Replace batteries as needed (if applicable).
9
A. Thermal safety device activated
(select models only)
B. Module overheating B1. Turn off and allow to cool .
BURNER TURNS OFF AFTER EXTENDED USE
A. Turn off unit and allow to cool completely. Turn unit back on.
(Burner will function when system is at a safe temperature.)
B2. Check for proper venting.
B3. Do not use this burner with doors closed (if present).
26
CUSTOMER SERVICE & WARRANTY
Customer Service
Earthcore Industries, LLC is committed to customer service and exceeding customer expectations. We are
available Monday - Friday 8:30 AM to 4:30 PM EST toll free at 800 642-2920 to provide technical assistance
and answer any questions you may have.
Warranty
THE WARRANTY MENTIONED HERE IS ONLY FOR THE ISOFLAMES GAS LOG SET.
You have a ONE YEAR PARTS WARRANTY with Earthcore products.
If you should accidentally break a log, or if there is another issue you may have with the ISOFLAMES gas log
system, please call your Earthcore Industries, LLC authorized dealer or call us directly at 800 642-2920.
It is important for you to register your ISOFLAMES gas log system with Earthcore. Please complete the warranty
card included in this manual on the following page.
1. The ISOFLAMES gas log burner has a one year warranty against any performance defects.
2. The ISOFLAMES gas logs have a one year warranty against breakage; except breakage due to mishandling
or negligence.
3. If the ISOFLAMES gas log burner was purchased with a gas control valve, the gas control valve has a one
year warranty against any performance defects.
4. All painted surfaces that get wet due to rain, fl ooding, household pets, wild animals or birds, or get damaged
due to negligence or disaster, have no warranty.
5. Embers and lava coal that get wet due to rain, fl ooding, household pets, wild animals or birds, or get damaged
due to negligence or disaster, have no warranty.
EARTHCORE INDUSTRIES, LLC. • 6899 Phillips Industrial Blvd • Jacksonville, FL 32256
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WARRANTY CARD
Please cut along dashed lines and send to:
Earthcore Industries, LLC
6899 Phillips Industrial Blvd.
Jacksonville, Fl 32256
Attn: Technical Department
Warranty Card
Date of Purchase: _________________________________________________________________
Name: _________________________________________________________________________
Address: _______________________________________________________________________
City, State: ______________________________________________________________________
Phone No.: ______________________________________________________________________
Gas Log Burner Size: 24” 30” (Circle One)
Gas Control Valve Type: remote control safety pilot
Gas Type: Natural Gas or Liquid Propane (LP) (Circle One)
Comments:
Purchased from:
Name: _______________________________________________________________________
City, State: ____________________________________________________________________
Phone Number: ________________________________________________________________
Installed by:
Name: _______________________________________________________________________
City, State: ____________________________________________________________________
Phone Number: ________________________________________________________________
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