N244_245_system_V0.9
PTZ NETWORK CAMERA
SERIES
USER MANUAL
Please read instructions thoroughly before operation and retain it for future reference.
Powerful Remote Surveillance
Distance makes no difference
To Our Valuable Customers,
Thank you for choosing this product. You’ll be amazed by those useful
functions this product provides, especially for the powerful mobile
surveillance support.
Remote access via different platforms is widely supported:
EagleEyes
a) For mobile platforms, iPhone®, BlackBerry®,
Nokia® Symbian®, Windows® Mobile & Android™
are available with our self-developed and free
program,
EagleEyes, installed.
b) For web browsers, Internet Explorer®, Mozilla®
Firefox®, Safari® and Google Chrome™ are
supported.
c) Apple’s media player, QuickTime®, is also one tool
you can use.
To monitor and control multiple network devices, you can also install our
free CMS software provided within the CD manual.
To know more about our mobile phone program, “EagleEyes”, and where to
download, please visit:
http://www.eagleeyescctv.com
To know more about feature applications, please visit:
www.eagleeyescctv.com/video
To seek for technical support, please contact:
support@eagleeyescctv.com
To give us your precious suggestions and comments, please contact:
marketing@eagleeyescctv.com
IMPORTANT SAFEGUARD
All lead-free products offered by the company comply with the requirements of the
European law on the Restriction of Hazardous Substances (RoHS) directive, which means
our manufacture processes and products are strictly “lead-free” and without the hazardous
substances cited in the directive.
The crossed-out wheeled bin mark symbolizes that within the European Union the product
must be collected separately at the product end-of-life. This applies to your product and
any peripherals marked with this symbol. Do not dispose of these products as unsorted
municipal waste. Contact your local dealer for procedures for recycling this equipment.
Trademark Acknowledgements
iPhone® is the registered trademark of Apple Inc.
BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and
are registered and/or used in the U.S. and countries around the world. Used under license from Research In
Motion Limited.
Android™ is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
Microsoft, Windows, Internet Explorer, Mozilla FireFox, Google Chrome, QuickTime, Windows Mobile &
Symbian mentioned in this document are the registered trademarks of their respective holders.
Disclaimer
We reserve the right to revise or remove any content in this manual at any time. We do not warrant or
assume any legal liability or responsibility for the accuracy, completeness, or usefulness of this manual. The
content of this manual is subject to change without notice.
Trademark Acknowledgements
Internet Explorer, Microsoft, Windows, Mozilla & QuickTime are registered trademarks of the respective
holders.
MPEG4 Licensing
THIS PRODUCT IS LICENSED UNDER THE MPEG4 VISUAL PATENT PORTFOLIO LICENSE FOR
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN
COMPLIANCE WITH THE MPEG4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING
MPEG4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY
MPEG LA TO PROVIDE MPEG4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL
AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE
HTTP://WWW.MPEGLA.COM.
GPL Licensing
This product contains codes which are developed by Third-Party-Companies and which
are subject to the GNU General Public License (“GPL”) or the GNU Lesser Public License
(“LGPL”).
The GPL Code used in this product is released without warranty and is subject to the
copyright of the corresponding author.
Further source codes which are subject to the GPL-licenses are available upon request.
We are pleased to provide our modifications to the Linux Kernel, as well as a few new
commands, and some tools to get you into the code. The codes are provided on the FTP
site, and please download them from the following site or you can refer to your distributor:
http://download.dvrtw.com.tw/GPL/076D_Series/arm-linux-2.6.tar.gz
TABLE OF CONTENTS
1. OVERVIEW......................................................................................................................................... 1
1.1 Product Features....................................................................................................................................... 1
1.2 Package Content....................................................................................................................................... 1
1.3 Dimensions ............................................................................................................................................... 1
1.4 Cable Overview......................................................................................................................................... 2
2. BEFORE USING YOUR NETWORK CAMERA .................................................................................. 3
3. ACCESSING THE CAMERA VIA VIDEO VIEWER ............................................................................. 4
3.1 Accessing the camera............................................................................................................................... 4
3.2 Control panel overview.............................................................................................................................. 4
3.2.1 Simplified Version (Default)..............................................................................................................................4
3.2.2 Full Function Version........................................................................................................................................5
3.2.3 Main Button Overview ......................................................................................................................................5
3.3 Frequently-used functions......................................................................................................................... 6
3.3.1 Record..............................................................................................................................................................6
3.3.2 Playback...........................................................................................................................................................6
3.3.3 Firmware Upgrade ...........................................................................................................................................7
3.3.4 E-Map...............................................................................................................................................................7
3.3.5 PTZ Control....................................................................................................................................................11
4. SYSTEM CONFIGURATION ............................................................................................................ 12
4.1 General ................................................................................................................................................... 13
4.1.1 Log .................................................................................................................................................................13
4.1.2 Account...........................................................................................................................................................13
4.1.3 OnLineUser ....................................................................................................................................................15
4.1.4 Trigger ............................................................................................................................................................15
4.2 Network ................................................................................................................................................... 16
4.2.1 QoS ................................................................................................................................................................16
4.2.2 DDNS .............................................................................................................................................................16
4.2.3 SNTP..............................................................................................................................................................17
4.2.4 FTP.................................................................................................................................................................17
4.2.5 MAIL ...............................................................................................................................................................17
4.2.6 SMS................................................................................................................................................................18
4.2.7 Filter ...............................................................................................................................................................19
4.2.8 UPnP ..............................................................................................................................................................19
4.3 Video ....................................................................................................................................................... 20
4.4 Camera ................................................................................................................................................... 20
4.4.1 System ...........................................................................................................................................................21
4.4.1 Preset .............................................................................................................................................................22
4.4.2 Cruise .............................................................................................................................................................23
4.4.3 Tracking..........................................................................................................................................................24
4.4.4 Color...............................................................................................................................................................25
4.4.5 Time................................................................................................................................................................25
5. ACCESSING THE CAMERA VIA YOUR WEB BROWSER .............................................................. 26
5.1 Accessing the camera............................................................................................................................. 26
5.2 Control panel overview............................................................................................................................ 27
5.2.1 Live View Panel..............................................................................................................................................27
5.2.2 System Configuration Panel...........................................................................................................................28
6. ACCESSING THE CAMERA VIA YOUR MOBILE PHONE............................................................... 31
6.1 Checklist Before Using............................................................................................................................ 31
6.2 Program Download / Installation ............................................................................................................. 31
6.2.1 For iPhone......................................................................................................................................................31
6.2.2 For WinCE- & J2ME-Based Mobile Phone ....................................................................................................31
6.3 Program Setup ........................................................................................................................................ 32
APPENDIX 1 PRODUCT SPECIFICATIONS........................................................................................ 33
APPENDIX 2 API ID APPLICATION FOR SMS MESSAGING.............................................................. 34
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1. OVERVIEW
1.1 Product Features
Free CMS software with E-Map for multiple devices control & surveillance
Powerful mobile surveillance
- Free mobile surveillance program, EagleEyes
- Suitable for many popular mobile platforms such as iPhone, BlackBerry, Windows Mobile & Symbian
Hot Point support to quickly move the camera to the specified point remotely
Low-latency video streaming with H.264 compression format
Advanced Auto Tracking accuracy to follow moving objects
Rigid & high-speed pan / tilt mechanism with two-million rotation test passed for longer
operating lifetime
Up to 16 preset points & four sequence groups, and Auto Scan
Motion detection and alarm notification functions
1.2 Package Content
◎ In the camera package:
□ PTZ network camera □ Quick Start
□ CD-ROM disc (including user manuals &
CMS software “Video Viewer”)
□ RJ45 cable extender adapter
◎ In the bracket package (Optional) :
□ Wall mounting screws x 4 □ Wall plugs x 4
□ Cap x 1 □ Bracket screw x 1
□ M6 Nylok screws (short) x 2 □ M6 Nylok screws (long) x 3
□ M4 screw x 1 □ Mounting base screw x 2
□ Spirit level x 1 □ Hex screw nuts x 3
1.3 Dimensions
2
1.4 Cable Overview
CABLE DESCRIPTION
RJ45 network cable Connect it to the supplied RJ45 cable extender adapter for cable extension, and
prepare another RJ45 network cable with suitable length for your connection.
Reset wires Remove the insulating coating of these two wires, and twist them together to reset
default. This will reset all parameters, including the IP address to factory default settings.
Note: Disconnect power before twisting these two wires together, and connect
to power again for reset default.
Power cable Connect to DC12V power supply.
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2. BEFORE USING YOUR NETWORK CAMERA
Before using the network camera, make sure:
1) You have installed the supplied CMS software, “Video Viewer”.
2) You have configured the network settings, and the network connection is fine.
If not, please refer to your the installation guide.
This network camera can be accessed via our supplied CMS software “Video Viewer”, or the web
browser “Microsoft Internet Explorer” or “Mozilla Firefox” depending on different using situations.
To check or configure up to 16 surveillance devices simultaneously with the record function, please use
“Video Viewer”.
For details about using Video Viewer, please refer to “3. ACCESSING THE CAMERA VIA VIDEO
VIEWER” at page 4, and “4. SYSTEM CONFIGURATION” at page 12.
To check or configure this network camera only, it’s recommended to use the web browser “Microsoft
Internet Explorer” or “Mozilla Firefox”.
For details about using the web browser, please refer to “5. ACCESSING THE CAMERA VIA YOUR
WEB BROWSER” at page 26.
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3. ACCESSING THE CAMERA VIA VIDEO VIEWER
3.1 Accessing the camera
Step1: Double-click “ ” on your PC desktop to open Video Viewer. By defaults, the “Address
Book” panel will be displayed on the right side of the control panel.
Step2: Click “
” to select the IP address of the camera you intend to connect, and double-click
it.
Step3: The live view is displayed in the Video Viewer.
3.2 Control panel overview
Two control panels are available and can be switched depending on your using habit.
3.2.1 Simplified Version (Default)
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3.2.2 Full Function Version
3.2.3 Main Button Overview
Button
Simplified Full Function
Function Description
Address Book
Click to show the predefined IP address(es). You can add, remove or
search the IP address to log in the DVR remotely.
Remote
Config
Click to go to the detailed system configuration.
For details, please refer to “4. SYSTEM
CONFIGURATION” at page 12.
Record
Setting
Click to go to the detailed record setting. For
details, please refer to “3.3.1 Record” at page 6.
Miscellaneous
Control
Custom
Setting
Click to choose the language of this program, or
set the password when activating this program.
The changes will take effect when this program
is closed and executed again.
Log
Click to view all event and recording logs, search the desired log(s) by
date, or playback the recording of the selected log.
/ /
Record /
Record Stop
Click to start / stop the manual recording.
The record button will be disabled when the reserved disk capacity set in
“Record Setting” is larger than the current disk capacity. For details,
please refer to “3.3.1 Record” at page 6.
Snapshot
Click to take a snapshot of the current view. The snapshot will be saved
in the path you specified in “Record Setting”.
Information Click to show the current network connection details.
PTZ Control
Click to enter the PTZ control panel. For details, please refer to “3.3.5
PTZ Control’ at page 11.
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3.3 Frequently-used functions
3.3.1 Record
To record remotely, click “ ” or “ ” → “ ” to go to the “Record Setting” page.
In the “Record Setting” page, you can set the following items:
‧Record type
‧Pre- / post-event record time (0~10 seconds)
‧Record time setting
‧Record path
Note: The record function will be disabled when the reserved disk capacity in “Reserved(MB)” is larger
than the current disk capacity in “Free(MB)”.
When “Manual” is checked, click “ ” or “ ” on the main control panel to start the manual recording
immediately, and the recordings will be saved in the location specified in “Record Path”.
When “Motion” and / or “Alarm” are checked, the recording function will be enabled for any motion or alarm event,
and the recordings will be saved in the location specified in “Record Path”.
3.3.2 Playback
To play a recording, click “ ” or “ ”, and select the “Record” tab. A list of all the recordings will be shown by
defaults, and you can also sort out the logs you want to speed up the search time.
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3.3.3 Firmware Upgrade
This function is used when users need to upgrade the network camera for function scalability.
Note: Before using this function, make sure you have the correct upgrade files provided by your installer
or distributor.
Step1: Click “ ”, and select the IP address of your network camera in the address book.
Step2: Click “ ” to show the upgrade page, “Update Server”.
Step3: Click “Add” to browse to the upgrade files.
Step3: Back up all your configurations if necessary.
Firmware upgrade might reset all configurations to default. To keep all your configurations, select “System
Backup” to back up all your configurations and a “system.bin” file will be generated.
Note: To restore all your configurations after system upgrade, upgrade “system.bin”.
Step4: Click “Upgrade Firmware” to start firmware upgrade.
Note: It takes a few minutes to finish the upgrade process. Do not disconnect the power during firmware
upgrade, or the upgrade may be failed. The camera will reboot after the upgrade.
Step5: Select the IP address of the camera and click “ ” again to check if the firmware is upgraded.
3.3.4 E-Map
Video Viewer is also a Central Management System (CMS) software, which allows network device control &
management for up to 16 devices simultaneously.
Note: Before using this function, make sure Video Viewer is connected to all the devices (up to 16) you
want to monitor.
E-Map is ONLY available when the control panel is switch to the full function version.
How to Add an E-Map Group
STEP1: In the simplified version, click “ ” to switch the control panel to the full function version, and click “ ”
to enter the E-Map page as follows.
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Note: To know where the buttons are, please refer to “3.2.1 Simplified Version (Default)” at page 4, and
“3.2.2 Full Function Version” at page 5.
STEP2: Right-click to show the shortcut menu on the top-left panel, and select the E-Map group you want to add.
There are three E-Map groups you can add: Google E-MAP, Single E-MAP, and Building E-MAP.
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STEP3: When the E-Map group is created, you will see the tree on the top-left panel, showing all the devices
you’ve added to this group.
Icon Description
The connected device is camera. When it’s selected, it will become red.
The connected device is DVR. When it’s selected, it will become red.
For any motion or alarm event, it will appear on the screen to catch your attention.
To know what’s happening quickly, double-click the device icon on the E-Map to show the live view.
How to Edit / Remove an Existing E-Map Group
For Google E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit E-MAP” or “Remove E-MAP” as needed.
You can also add a single E-Map group (Add Single E-MAP) or Building
E-Map group (Add Building E-MAP) into the existing Google E-Map
group.
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For Single E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit E-MAP” or “Remove E-MAP” as needed.
For Building E-Map Group
Right-click on the group name to show the shortcut menu list, and select
“Edit Building E-MAP” or “Remove E-MAP” as needed.
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3.3.5 PTZ Control
Click or to display the PTZ control panel as follows.
Button
Function
Simplified Full Function
Description
Preset Point -- -- Click the numbering of the preset point you want to move the PTZ
camera to the selected preset point. To set preset points, please refer
to “4.4.1 Preset” at page 22.
Auto Pan
Click to activate the auto function.
Before using it, you need to assign a specific function that will be
enabled when “AUTO” is clicked. For details, please refer to “4.4.2
Cruise” at page 23.
Auto Tracking
Click to activate the auto tracking function. For setting details, please
refer to “4.4.3 Tracking” at page 24.
Zoom In / Out
/ /
Click to zoom in / out the image.
Focus Near / Far
/ /
Click to adjust the focus of the image.
Max Zoom In / Out
/ /
Click to zoom in the image to the largest / zoom out the image to its
original size.
Arrow Keys
--
--
Click to move the camera lens up / up-left / down / up-right / left /
down-right / right / down-left.
Turbo Step
Speed up the menu selection from 1 to 10.
Note: When this function is enabled, the supported buttons
will turn to blue.
Ex: If the value of the turbo step is set to 5, one mouse-click will
function as 5 mouse-clicks when you click the arrow keys.
To use this function, you need to set it in the camera configuration
page first. For details, please refer to “4.4.1 System” at page 21.
Auto Move
Click to enable the auto move function. It allows the camera to move
to the direction where your cursor stays.
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4. SYSTEM CONFIGURATION
Before using the network camera, make sure you have installed the supplied software,
“Video Viewer”, and configure network settings. If not, please refer to your installer or the
installation guide.
Note: It’s recommended to consult with your installer before changing system
configurations.
Note: You need to be the supervisor to enter the system configuration page. If not,
please re-log into the camera with the supervisor user level.
Click “ ” and select “ ” to enter the system configuration page. All the system
configurations are listed as a tree structure on the left panel as follows.
Main Menu Sub-menu What you can do for this function?
General 1. Check the firmware version & MAC address of the camera.
2. Change the camera title.
Log Check the system event logs.
Account 1. Create a new user account with different access privilege.
2. Modify or delete an existing user account.
OnLineUser Check the current online user(s).
Trigger 1. Enable / disable the motion detection.
2. Set the motion detection area.
3. Select the event notification method.
4. Enable iPhone Push Notification support.
Network Configure network settings.
QoS Limit the data flow for live streaming.
DDNS Enter DDNS information when the network type is PPPOE or DHCP.
SNTP Synchronize your camera time with the networked computer systems.
FTP Enter the FTP information for event notifications when “FTP” is chosen in “General” →
“Trigger”.
MAIL Enter Email information for event notifications when “Email” is chosen in “General” →
“Trigger”.
SMS Enter text messaging information for SMS notifications when “SMS” is chosen in “General”
→ “Trigger”.
Filter Choose to permit or block the IP address(es) which can access this camera.
UPnP Allow this camera to be detected among devices within the same network area for easy and
quick usage.
Video Set the image resolution, quality and frame rate.
Camera Adjust the camera parameters if necessary.
System Adjust the camera parameters if necessary.
Preset Set a preset point that can be used to quickly move the camera to the specific location.
Cruise Set the left and right boundaries, and the pan speed when “Auto Pan” is selected, or select a
few preset points to form a sequence group when “Sequence” is selected.
Tracking Set the surveillance area for auto tracking, and the tracking timeout.
Color Adjust the color performance.
Time Set daylight saving time and the current time.
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4.1 General
In “General”, you can check the general information for your network camera, such as the firmware
version and MAC address, and also modify the identification name of your camera (up to 15
alphanumeric characters).
4.1.1 Log
To quickly search the system log you want by event type, click the drop-down list to select the
system log type you want to check, and click “Reload” to refresh the list.
To clear all system event logs, click “Clear”.
4.1.2 Account
You can create a new account with different user access privilege, or delete or modify an
existing account setting.
How to create a new account
Step1: Click “New”, and fill in the following columns.
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Column Description
User Name Set a user name that will be used for camera access. The user name allows up to 16 alphanumeric characters.
Password Set the password that will be used for remote login. The password allows up to 16 alphanumeric characters.
User Level Set the security level of an account to give the permission to control different functions. There are four user
levels: Supervisor, Power User, Normal User and Guest.
Life Time Select how long this account is allowed to stay online (1 MIN / 5 MIN / 10 MIN / 1 HOUR / 1 DAY / INFINITE)
Step2: Then, click “Apply” to save your setting and create a new account.
How to modify or delete an existing account
Step1: Select the account you want to modify or delete.
Step2: To modify the account, change the setting directly, and click “Apply”.
To remove the account, click “Delete”.
Note: It’s not allowed to remove an account when there’s only one account in the
account list.
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4.1.3 OnLineUser
You can check the current online user(s) with respective online information. To refresh the list,
click “Refresh”.
4.1.4 Trigger
You can set the motion or alarm detection and select the notification function.
Trigger Setting
In this section, you can select to enable or disable the alarm or motion detection.
Item Description
Select to enable or disable the motion detection function.
‧ Motion Detection Area Setting
When “Enable” is selected, click “Setting” to enter the motion detection area setting page as follows:
Sensitivity:
Set the detection sensitivity (High / Normal / Low).
Area Setting:
Motion
Set the motion detection area by selecting the area grids with your mouse. Pink grids represent the area that is not being
detected while the transparent grids are the area under detection. You can set multiple areas under detection.
Click “－” (Clear All) to set the whole area undetected.
Click “＋” (Select All) to set the whole area under detection.
Duration Set the duration time for trigger recording (5 / 10 / 20 / 40 seconds).
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Notification Setting
In this section, you can select to enable e-mail and/or FTP notification when an alarm or a
motion happened.
Item Description
Method ‧Email
When this option is checked, the network camera will send the captured video clip or image to the
assigned E-mail address(s) once motion or alarm recording happened.
‧FTP
When this option is checked, the network camera will upload the captured video clip or image to the
specified FTP site once motion or alarm recording happened.
‧SMS
When this option is checked, the network camera will send a text message to the specified mobile
phone number once motion or alarm recording happened. For details, please refer to “4.2.6 SMS” at
page 18.
Video Type Select the file type of the notification files: H264 (video) / MPEG4 (video) / JPEG (image).
Total Set the record time of the notification video clip (1 ~ 5 seconds).
Guard Select “Enable” to activate iPhone Push Notification function. When the event specified in “Guard Rule”
happens, the camera will send a push notification to your iPhone within 5 seconds.
Note: To use this function, your iPhone needs to have our mobile surveillance program,
EagleEyes, installed. For details, please refer to “6.2.1 For iPhone” at page 31.
Guard Rule Set the event type to “Motion”.
4.2 Network
You can set the network configuration of the network camera depending on your network type. For
details, please refer to your installation guide.
4.2.1 QoS
QoS, Quality of Service, is the ability to control the data flow for real-time streaming. This
function is important if your network bandwidth is insufficient and you have other devices to
share the network bandwidth.
Check “QoS Enable”, and set the max. upload rate from 256 to 10240 kbps.
4.2.2 DDNS
Select “On” when the selected network type in “Network” is “PPPOE” or “DHCP”. For details,
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please refer to the installation guide.
4.2.3 SNTP
SNTP (Simple Network Time Protocol) is used to synchronize your camera time with the
networked computer systems.
Function Description
GMT (Greenwich Mean Time) Once users choose the time zone, the network camera will adjust the local area time
of the system automatically.
Server Name Simply use the default SNTP server (For example, tock.stdtime.gov.tw) or change to
another server with which users are familiar.
Sync. Period Select “Daily” to synchronize the camera time with the network time every day or
“None” to turn off this function.
Sync Server Time Click and the network camera will synchronize the time with the network time.
4.2.4 FTP
Enter the detailed FTP information and click “Apply” to confirm. The information you set here
will be applied when “FTP” is selected in “General” → "Trigger".
4.2.5 MAIL
Enter the detailed e-mail information and click “Apply” to confirm. The information you set here
will be applied when “Email” is selected in “General” → "Trigger".
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Function Description
Server Enter the SMTP server address provided from your e-mail system supplier.
Port Enter the port number provided from your e-mail system supplier. If this column is left blank, the
e-mail server will use port 25 to send e-mails.
Mail From Enter the entire mail address to ensure e-mails will not be blocked by SMTP.
SSL Encryption Select “Yes” if your e-mail server is using SSL encryption to protect your e-mail content from
unauthorized access.
Verify Password Some mail servers are required to verify the password. Please enter the “user name” and
“password”.
Email Address Add the e-mail address(s) of the assigned recipient(s).
4.2.6 SMS
Note: Before using this function, you need to apply an API ID from the mobile
messaging company, Clickatell, and you will be charged starting from the 11th
message. For details, please refer to “APPENDIX 2 API ID APPLICATION FOR SMS
MESSAGING’ at page 34.
Enter the detailed information needed for text messaging, and click “Apply” to confirm. The
information you set here will be applied when “SMS” is selected in “General” → "Trigger".
Function Description
System The text messaging service provider is Clickatell.
API ID Enter the API ID you applied from Clickatell.
User name / Password Enter the account user name and password you created in Clickatell.
Interval Set the interval time in minutes between two-message sending.
The options are 0, 15, 30 & 60.
For example, when the interval is set to 15, the SMS will be sent after 15 minutes, 30 minutes,
& 45 minutes, etc.
Reset Counter Click to restart the text messaging, and the SMS will be sent after the specified time interval
since you click this button.
Message Enter the text content (up to 70 characters) you want to send with the text message.
To know where the event comes from, check “Include Hostname or IP”, and the IP address or
host name of the device will be prefixed automatically to the message.
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Function Description
Recipient Click “Add” to enter the phone number, including the country code, to receive the text
message. Five sets of phone numbers are allowed.
Test SMS To know whether your SMS setting is correct, click this button to immediately send a SMS to
your phone.
Note: This testing is not free and you will be charged for SMS sending base on your
local rate.
4.2.7 Filter
Choose to permit or block the IP address(es) which can access this camera.
Function Description
Error Login Count Set the maximum count for login failure. When the maximum count is reached, the IP address
trying to access the network camera will be locked.
Error Lock Time Set the lock time in minutes when the maximum count of error login for an IP address is reached.
Echo Request Select “Non-Block” to allow other users to use the ping command to detect the IP address of your
network camera, or “Block” to deny the ping command request.
Filter Choose to enable (YES) or disable (NO) the filter function.
If “YES” is selected, choose whether you want to permit (Allow) or block (Deny) the IP address list
below.
‧ To add an item to the IP address list, key in the IP address in “IP Address”, and click “Add”.
‧ To remove an existing item in the IP address list, click the item you want to remove, and click
“Delete”.
Apply Click “Apply” on the bottom right corner when any change is made in this menu, or the change will
not be recorded in the system.
4.2.8 UPnP
“UPnP” stands for “Universal Plug and Play”, which allows devices to connect seamlessly in
the home and corporate environments and simplify installation of computer components.
Check “Enable UPnP” to allow the network camera to be detected among devices within the
same network area, and set the identification name of the camera in “Friendly name”.
When this function is activated, the other PC within the same domain as this camera will be
able to search this camera in “Network Neighbor” with the identification name set in “Friendly
name”. Double-click it to quickly open the web browser for camera access.
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For details about camera access via your web browser, please refer to “5. ACCESSING THE
CAMERA VIA YOUR WEB BROWSER” at page 26.
4.3 Video
Set the image resolution, quality and frame rate.
Item Description
JPEG / MPEG / H264 Select the image resolution and quality.
Image Resolution: CIF / 4CIF
Image Quality: BEST / HIGH / NORMAL / LOW
Frame Rate The frame rate allowed to each viewer can be adjusted to adapt to the bandwidth on the network.
Set the desired image frequency to the maximum (FULL) or to a specified frame rate (1/2; 1/3; 1/4;
1/5; 1/10; 1/15; 1/20; 1/25; 1/30).
The actual frame rate depends on the actual network connection, and may be lower than the specified
one.
4.4 Camera
Adjust the camera parameters if necessary.
Note: To preview the changes, click “Apply”.
Item Description
Backlight
Enabling backlight compensation makes the subject clearer if the image background is too bright, or if
the subject is too dark.
Auto Gain Control is a function that can adjust the amplitude of the signal input according to the light
conditions. There are four options: “Low”, “Medium”, “High” and “Off).
Low: When the light condition is too bright, you can select “Low” for lower sensitivity.
Medium: When the light condition is normal, you can select “Medium” for normal sensitivity.
High: When the light condition is too dark, you can select “High” for higher sensitivity.
Off: Disable the auto gain control function.
AGC
P.S. The higher the sensitivity is, the more the signal noise will be.
Sharpness
Sharpness is a function that can enhances image detail by increasing the aperture gain of the camera
and sharpening the edges in the images. There are four options: “Auto”, “Low”, “Medium” and “High”).
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Item Description
Auto: The camera automatically maintains a normal sharpness level.
Low / Medium / High: The sharpness of the image can be set manually by choosing different
sharpness level.
White Balance is a function that processes the viewed image to retain color balance over a color
temperature range.
According to different color temperature and installation place, choose different white balance mode
(“Auto”, “Indoor 1”, “Indoor 2”, “Sun” and “Cloudy”).
Auto: Balance the color automatically depending on the different color temperature.
Indoor 1 / Indoor 2 /
Sun / Cloudy:
According to different color temperature and installation place, choose different
white balance mode.
White Balance
Note: The color temperature of the “Indoor 1” mode is about 9000K. The color temperature
of the “Indoor 2” mode is about 3000K. The color temperature of the “Sun” mode
is about 5500K. The color temperature of the “Cloudy” mode is about 7000K.
Shutter Speed
Shutter Speed is a function that can adjust the duration of the electronic shutter to produce optimum
image quality.
A slower shutter speed in dark conditions will help to produce a brighter image, but will produce fewer
frames per second, which may cause images to be blurry during motion.
There are three types of auto focus mode: “Always”, “Moving” and “Zooming”.
Always: Automatically adjusts the image focus.
Moving: Adjusts the image focus only when the PTZ camera is under the movement of
panning/tilting.
Auto Focus
Zooming: Adjusts the image focus only when the PTZ camera is under the movement of zooming.
IRIS
IRIS level is used to adjust the amount of light reaching the image sensor for best image results.
By pressing and dragging the slider, you can increase the value to brighten the image or decrease the
value to darken the image (50 ~ 250, default value is 162).
Default
Click to restore all settings to default.
4.4.1 System
Adjust the camera parameters if necessary.
Function Description
Check to display the camera title and preset point title, and choose the display position.
Camera: Check this checkbox to display the customized camera title that you set in the
“General” page.
Preset: Check this checkbox to display the customized preset point title that you set in the
“Preset” page.
Display
Position: Choose the display position (Upper Left (U-L) / Upper Right (U-R) / Bottom Left
(D-L) / Bottom Right (D-R)) from the drop-down list.
Turbo To speed up the camera control in the PTZ control panel of the video viewer, you can choose
the turbo steps (1 ~ 10). The TURBO function can be activated in the PTZ control panel of the
video viewer.
Ex: If you activate TURBO function and set the value of the turbo step as 3, one mouse-click
will function as clicking 3 times when you click one of the following buttons:
Zoom In / Zoom Out / Focus Near / Focus Far / Max Zoom In / Max Zoom Out / Direction
Navigation Buttons.
Calibrate This function is only used when the camera is not focused at the wide (1x) mode after
installation. Click this button and choose “Start” to start calibration function. Once the focus is
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Function Description
clear, press “Storage” to save the setting or press “Exit” to quit.
Tilt Upper Limit Check to activate the tilt upper limit function or not (On / Off). When this function is on, the
camera tilt movement will be limited to a certain angle to avoid the lens being covered by the
black shield.
Pan Speed By pressing and dragging the slider, you can increase the value to accelerate the pan speed
or decrease the value to slower the pan speed (1 ~ 255, default value is 29).
Tilt Speed By pressing and dragging the slider, you can increase the value to accelerate the tilt speed or
decrease the value to slower the tilt speed (1 ~ 255, default value is 29).
Zoom Speed By pressing and dragging the slider, you can increase the value to accelerate the zoom speed
or decrease the value to slower the zoom speed (1 ~ 255, default value is 129).
Focus Speed By pressing and dragging the slider, you can increase the value to accelerate the focus speed
or decrease the value to slower the focus speed (1 ~ 255, default value is 129).
4.4.1 Preset
Set a preset point that can be used to quickly move the camera to the specific location. Up to 16
preset points can be set.
Item Description
Add Move the camera lens position (pan and tilt) and set the zoom ratio as needed, and click
“Add” to assign the preset name of the preset point. After setup, click “OK” to confirm the
setting. A new preset point item will be added in the list on the right.
Insert Click one preset point item in the list. The inserted preset point item will be added before the
item you click in the list.
Then, move the camera lens position (pan and tilt) and set the zoom ratio as needed, and
click “Insert” to assign the preset name of the preset point. After setup, click “OK” to confirm
the setting.
Delete Click one preset point item in the list. Then, click “Delete” to delete the selected preset point.
Edit Click one preset point item in the list, and click “Edit” to modify the camera lens position (pan
and tilt), zoom ratio and preset point name. After modification, click “OK” to confirm the
setting.
Example for the preset point operation
Three preset points are set.
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In the control panel, three preset point buttons will be enabled. Click one of them to move the
camera to the pre-defined position.
4.4.2 Cruise
Set the left and right boundaries, and the pan speed when “Auto Pan” is selected, or select up
to 16 preset points to form a sequence group (up to 4 sequence groups can be set) when
“Sequence” is selected.
Auto Pan (Check the “Auto Pan” checkbox)
Function Description
Left Limit / Right Limit By clicking and dragging the slider, set the left / right end of surveillance area from 0º ~
360º. The current value is displayed on the right.
Pan Speed By clicking and dragging the slider, set the speed from 1 ~ 255. The current value is
displayed on the right.
Sequence (Check the “Sequence” checkbox)
Function Description
Add Click “Add” to enter the sequence anchor edit page and arrange the sequence of the preset
points.
In this page, select the preset point from the drop-down list of “Preset No”.
By clicking and dragging the slider, set the dwell time, pan speed, tilt speed and zoom
speed of the PTZ network camera. After setup, click “OK” to confirm.
Apply After setup, click “Apply” on the bottom right to confirm.
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Example for the cruise function operation
The sequence including three preset points is set.
In the control panel, click “AUTO” to activate the cruising function. The camera will move to
the three preset points accordingly in a cycle.
4.4.3 Tracking
Set the surveillance area for auto tracking, and the tracking timeout.
When the locked target is out of the pre-defined surveillance area or stops moving for a
pre-defined period of time, the camera returns to the point it originally monitors.
Function Description
Limit 1 When the locked target moves out of the surveillance area, the camera returns to the point it
originally monitors after the preset tracking timeout.
By clicking and dragging the slider, set the left end of the surveillance area from 0º ~ 360º.
Limit 2 When the locked target moves out of the surveillance area, the camera returns to the point it
originally monitors after the preset tracking timeout.
By clicking and dragging the slider, set the right end of the surveillance area from 0º ~ 360º.
Time When the locked target stops moving longer than the pre-defined tracking timeout, the camera
returns to the point it originally monitors after the preset tracking timeout.
By clicking and dragging the slider, set pre-defined tracking timeout of the camera from 5 ~ 60
seconds, or you can choose to have no time limit (Infinite).
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4.4.4 Color
Adjust the color performance from Brightness, Contract, Hue and Saturation. Click and drag the
slider to preview the color change on the live view panel and adjust the image color. Then, click
“Apply” to confirm the change.
To restore the default values, click “Default”, and click “Apply” to confirm the change.
4.4.5 Time
Set daylight saving time and the current time.
Function Description
Daylight Saving
Specify whether to use daylight saving time (ON / OFF).
If this function is enabled, set the time period (START / END), and adjust the daylight saving time in
hours (ADJUST).
Time Set the current time.
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5. ACCESSING THE CAMERA VIA YOUR WEB BROWSER
Users can also access the network camera via a web browser, such as Microsoft Internet Explorer or
Mozilla Firefox.
However, the web browser is only available for single device access. If users want to access more
than two devices through one interface, it’s recommended to use our supplied CMS software, Video
Viewer. For details, please refer to “3. ACCESSING THE CAMERA VIA VIDEO VIEWER” at page 4.
Before using the network camera, make sure you have configured the network settings and have the
IP address, user name and password used for accessing the camera in hand. If not, please refer to
the installation guide.
5.1 Accessing the camera
Step1: Open your web browser, and key in http://ipaddress:portnum in the URL address box.
For example, for IP address 60.121.46.236 and port No. 888, please key
in ”http://60.121.46.236:888” into the URL address box, and press “Enter”.
Step2: In the login page, key in the user name and password, and enter the security code from the
image below. Then, click “LOGIN”.
Step3: The wizard is then starting analyzing your network environment, and shows your network
environment.
‧ To continue setting the password, date & time, and network, click “Next” and follow the step-by-step
instructions.
‧ To skip the wizard and directly access the camera live view, click “Close”.
‧ To directly access the camera live view without starting the wizard for the login next time, check “Do not start
wizard at login”.
Step3: When the login is successful, the live view is shown similar as follows.
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5.2 Control panel overview
5.2.1 Live View Panel
Function Icon User Level Description
Arrow keys -- Supervisor / Power
User / Normal User
Click to move the camera lens up / up-left / down /
up-right / left / down-right / right / down-left.
Turbo
Supervisor / Power
User / Normal User
Speed up the menu selection from 1 to 10.
Note: When this function is enabled, the supported
buttons will turn to blue.
Ex: If the value of the turbo step is set to 5, one
mouse-click will function as 5 mouse-clicks when you click
the arrow keys.
To use this function, you need to set it in the camera
configuration page first.
For details, please refer to “4.4.1 System” at page 21.
Preset points -- Supervisor / Power
User / Normal User
Click the numbering of the preset point you want to
move the PTZ camera to the selected preset point.
To set preset points, please refer to “4.4.1 Preset” at
page 22.
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Function Icon User Level Description
Zoom-in / out
/
Supervisor / Power
User / Normal User
Click to zoom in / out the current image.
Max. Zoom-in / out
/
Supervisor / Power
User / Normal User
Click to zoom in the image to the largest / zoom out the
image to its original size.
Auto Tracking
Supervisor / Power
User / Normal User
Click to activate the auto tracking function.
For setting details, please refer to “4.4.3 Tracking” at
page 24.
Auto Mode
Supervisor / Power
User / Normal User
Click to activate the auto function. Before using it, you
need to assign a specific function that will be enabled
when “AUTO” is clicked.
For details, please refer to “4.4.2 Cruise” at page 23.
Auto Move
Supervisor / Power
User / Normal User
Click to enable the auto move function. It allows the
camera to move to the direction where your cursor
stays.
Flip
Supervisor / Power
User / Normal User
Click to rotate the image 1800 counterclockwise when
necessary.
Full Screen
Supervisor / Power
User / Normal User
Click to display the image in full screen.
Snapshot
Supervisor / Power
User / Normal User
Click to take a snapshot for the current view, and a new
browser window will be opened to display the captured
image.
Media Type -- Supervisor / Power
User / Normal User /
Guest
Select the web transmission format from the drop-down
list:
H.264 / MPEG-4 / Motion JPEG / QuickTime
For users using Mozilla Firefox, only “QuickTime” is
selectable.
QuickTime is Apple Inc.’s multimedia software. You
need to have QuickTime installed in you operating
system before selecting “QuickTime”. When it is
selected, you will be promoted to enter the user name
and password to access the camera.
Video Resolution Supervisor / Power
User / Normal User
Select the video resolution from the drop list: 4CIF / CIF.
Video Quality -- Supervisor / Power
User / Normal User
Click & drag the slider to select the video quality:
Basic / Normal / High / Best.
5.2.2 System Configuration Panel
Click “Configuration” to enter the configuration page.
Note: You need to be the supervisor to enter the system configuration page. If not,
please re-log into the camera with the supervisor user level.
The functions are categorized into three menus: Network, Camera and General.
For details about “Network”, please refer to “4.2 Network” at page 16.
For details about “Camera”, please refer to “4.4 Camera’ at page 20.
For details about “General”, please refer to “4.1 General” at page 13, and “
4.3 Video” at page 20.
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Main Menu Sub-menu Reference
Network Network
Remote Config Network
QoS
Remote Config Network QoS
DDNS
Remote Config Network DDNS
SNTP
Remote Config Network SNTP
FTP
Remote Config Network FTP
Mail
Remote Config Network MAIL
SMS
Remote Config Network SMS
Filter
Remote Config Network Filter
UPnP
Remote Config Network UPnP
Camera System
Remote Config System
Preset
Remote Config System Preset
Cruise
Remote Config System Cruise
Auto Tracking
Remote Config System Auto Tracking
Color
Remote Config Color
Time
Remote Config Time
Advance
Remote Config Camera
General General
Custom Setting
Server Log
Remote Config General Log
Login
Remote Config General Account
Account
Remote Config General Account
Trigger
Remote Config General Trigger
Video
Remote Config Video
Google Maps
Allows you to know where the network camera is.
The system will prompt you to apply a Goole Maps Key if your access is
denied. Please follow the instructions below when you’re denied:
1. Click “Sign up for a Google Maps key” to enter the application page.
2. Check the terms and conditions, and enter the IP address of the network
camera. Then, click “Generate API Key”.
3. Copy the generated API key, and click “Update Google Maps Key” on the
web browser to paste it.
Upgrade
.
For details, please refer to “3.3.3 Firmware Upgrade” at page 7.
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6. ACCESSING THE CAMERA VIA YOUR MOBILE PHONE
6.1 Checklist Before Using
Make sure your PDA or mobile phone conform to the following requirements:
Device Make sure …
WinCE-Based PDA The operating system is
Windows Mobile 5.0 Packet PC / 6.0 Professional*.
Windows Mobile 5.0 Smartphone / 6.0 Standard is NOT supported.
J2ME MIDP2.0 is supported.
Internet services via Wireless or GPRS / 3G networks are subscribed and
available to use.
For details, please check with your local network operator or service provider.
J2ME-Based Mobile Phone J2ME is supported.
Internet services via GPRS / 3G networks are subscribed and available to use.
For details, please check with your local network operator or service provider.
The port number of the connected device is NOT 80. The suggested port
number is 88.
iPhone Internet services via 3G networks are subscribed and available to use.
For details, please check with your local network operator or service provider.
Your mobile phone is available to access “App Store”.
* We do not guarantee the compatibility of the mobile surveillance software in every touch panel PDA brand with the operating system of Windows
Mobile 5 Packet PC / 6.0 Professional. Please check with your distributor for details.
6.2 Program Download / Installation
6.2.1 For iPhone
STEP1: Go to “App Store” via your iPhone, and search our program with one of the following
keywords: EagleEyes / PTZ / IPCAM / Surveillance.
Note: You might be charged for Internet access via wireless or 3G networks. For the
Internet access rate details, please check with your local network operator or
service provider.
STEP2: Follow the on-screen instructions to download and install the program.
“ ” will be shown on the iPhone desktop for quick access when the program is
installed successfully.
6.2.2 For WinCE- & J2ME-Based Mobile Phone
STEP1: To download the program for mobile surveillance, please visit the following website
address from your PDA or mobile phones:
http://211.75.84.102/fae/MobileAP/index.html
Note: The Internet access setting via wireless or GPRS / 3G networks varies depending
on different PDA or mobile phone brand. For details, please refer to its individual
user manual, or check with your local network operator or service provider.
Note: You might be charged for Internet access via wireless or GPRS / 3G networks. For
the Internet access rate details, please check with your local network operator or
service provider.
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You will see the following four programs available:
STEP2: Download the program as instructed:
Select “EagleEyes (J2ME New version)” if you’re using the J2ME-based mobile
phone.
Select “EagleEyes (For WinCE New Version)” if you’re using the WinCE-Based
PDA phone.
STEP3: Follow the on-screen instructions after downloading.
For mobile phones, the program will be saved to the location you specified.
For WinCE-Based PDA, the program will be saved to “Programs”.
6.3 Program Setup
STEP1: Get the necessary information for accessing your network camera, such as the IP
address, user name, password, port number, etc.
STEP2: Activate the program, and go to its setting page to fill in the information needed.
STEP3: Try to access your network camera to see if the connection works.
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APPENDIX 1 PRODUCT SPECIFICATIONS
22X Model 35X Model
▓ Network
Compression H.264 / MPEG4 / MJPEG
LAN Port YES
LAN Speed 10/100 Based-T Ethernet
Supported Protocols
DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP,
ICMP, SMTP, FTP, HTTP, RTP, RTSP
Frame Rate NTSC:30, PAL:25
Number of Online Users 10
Security Multiple user access levels with password
Web management
(1) Web browsers, such as Internet Explorer, Mozilla FireFox &
Google Chrome for single device access, or
(2) Free CMS software, Video Viewer, for up to 16 network
cameras control simultaneously
▓ Camera
Image Sensor 1/4" Sony Color Super HAD CCD
Pixels 768(H) x 494(V) <NTSC> / 752(H) x 582(V)) <PAL>
Resolution High Resolution
Lens
f3.9 ~ 85.9mm f3.43 ~ 120mm
F-number
F1.6 (Wide) ~ 3.7 (Tele) F1.6 (Wide) ~ 4.5 (Tele)
Viewing Angle
4∘~ 60∘ 2.2∘~ 75.2∘
Pan Range
360∘
Tilt Range
90∘
Max. Pan / Tilt Speed Pan 360º/s, Tilt 90º/s
Zoom
22X Optical Zoom 35X Optical Zoom
Max Zoom Speed
Approx. 7s (Tele ~ Wide) Approx. 10s (Tele ~ Wide)
Shutter Speed 1 / 60 (1/50) to 1 / 100,000 sec.
Min Illumination 0.3 Lux / F1.6
BLC On / Off
Color Adjustment Brightness, Contrast, Saturation and Hue
Preset Points Up to 16 preset points can be set
Sequence Groups 1. Up to four groups can be set
2. One group can include up to 16 preset points
S/N Ratio More than 48dB (AGC off)
White Balance
Auto / Indoor 1 / Indoor 2 / Sun / Cloudy
* Indoor1 = 9000K; Indoor2 = 3000K; Sun = 5500K; Cloudy = 7000K
IP Rating IP66
Power Source (±10%) DC12V, 1.5A
Operating Temperature 0℃~40℃
Humidity 85%
Dimensions (mm)** 145(D) x 209(H)
▓ Others
Mobile Surveillance iPhone, BlackBerry, Windows Mobile & Symbian
Motion Detection YES
Alarm and event Notification By FTP and Email
Minimum Web Browsing Requirements
Pentium 4 CPU 1.3 GH‧ z or higher, or equivalent AMD
256 MB RAM‧
AGP graphics card, Direct Draw, 32MB RAM‧
Windows ‧ 7, Vista, XP, Windows 2000 Server, ME, 98, DirectX 9.0 or
later
Internet Explorer 6.x or later‧
** The specifications are subject to change without notice.
** Dimensional tolerance: ± 5mm
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APPENDIX 2 API ID APPLICATION FOR SMS MESSAGING
To allow the camera automatically sending a text message when an event happens, you need to
apply an API ID from Clickatell, one mobile messaging company, first.
Note: The SMS messaging is not totally free. You will be charged starting from the 11th
message.
Please follow the steps below for application.
Step1: Go to http://www.clickatell.com/login.php. In “New Customers”, select “Clickatell Central
(API)” from the drop-down list.
Step2: Fill in your information to create an account, and click “CONTINUE”.
Note: Note down the user name and password, and the mobile phone number you
specified here for SMS notification setting later.
Step2: When the account is created, the system will automatically send an Email to your specified
Email address and ask you to activate your account.
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Click the link in the Email to complete account activation, and enter the login page as follows.
Enter the password you set, and click “Login”.
Step3: Enter the mobile phone number (including your country code) you want the text message to
be sent, and click “SEND ACTIVATION CODE”. The system will send an activation code to
that number for verification.
Check if you receive a text message from Clickatell.
Step4: Go back to Clickatell, and click the tab “Manage my Products”.
Then, select “HTTP” from the drop-down list “My Connections”.
Step5: In “Add HTTP API”, enter a descriptive name for this service, and make sure the dial prefix is
correct and callback type is “HTTP GET”. Then, click “Submit”.
Step5: You will get an API ID as follows.
Note: Note down the API ID for SMS notification setting later.
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