Page 1
OPERATING MANUAL
AS S EM BLY
click
click
click
WASH FILTERS
Wash filters with cold water
at least every 3 months.
REGISTER
YOUR DYSON
2 YEAR
GUARANTEE
TODAY
Page 2
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
Your Dyson appliance will be covered for parts and labour for
2years from the date of purchase, as detailed in the terms of the
Dyson guarantee on page 9 of this Dyson Operating Manual.
If you have a query about your Dyson appliance, call the Dyson
Customer Care Helpline quoting the serial number and details of
where and when you bought the appliance.
Your serial number can be found on the rating plate which is
located either (a) on the main body of the machine behind the clear
bin or (b) on the top of the appliance above the switches, under the
wand handle.
Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff (details below).
Visit our website to register your Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
Note your serial number for future reference
This illustration is for example purposes only.
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register your
Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
2
REGISTER
BY PHONE
Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
Page 3
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY M ARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other than that shown in
this manual, or advised by the Dyson Customer Care Helpline.
4. Suitable for dry locations only. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified persons in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over. Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts, such as the
brush bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. To avoid a tripping hazard wind the cable when not in use.
18. Do not use without the clear bin and filters in place.
19. Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
20. Do not pull or carry by the cable or use the cable as a handle.
21. Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
22. Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pic k up
water or liquids.
Do not pic k up
burning objects.
Do not use above
you on the s tairs.
Do not pu t hands
near th e brush bar
when the appliance
is in use.
3
Page 4
Operation
Emptying the clear bin
Storage
click
Looking for blockages
4
Page 5
Carrying the appliance
Carpets or hard floors
Attachments
click
Brush bar – clearing obstructions
x1
5
Page 6
IMPORTANT!
WASH FILTERS
A
B
BRUSHBAR MAINTENANCE disassemble
Base plate disassembly
click
6
Page 7
Wash filters with cold water at least every 3 months.
The filters may require more frequent washing if vacuuming fine dust.
Register for a filter wash reminder by email (Australia only):
aucustomercare@dyson.com
Base plate reassembly
BRUSHBAR MAINTENANCE reassemble
click
click
click
click
click
click
click
Page 8
USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
RATING PLATE
• Your serial number can be found on th e rating plate which is located either
(a) on the main body of the machine be hind the clear bin or (b) on the top of the
appliance above the switche s, under the wand handle.
• To access the rating plate after assembling the machine:
– Open the wand cap and pull the red tube up and away from the handle.
– Press in the black clip in the recess of the duct.
– Pull the wand handle up and off th e appliance; use a constant, firm pressure.
ASSE M B LY
• Lie the appliance on its back.
• Attach the cleaner head by sliding it on to the conne ctions on the lower front par t
of the ball. Ensure the electrical plug on the cleaner head fits into the t win-block
connection on th e body of the appliance, which is dire ctly above the airway.
Push firmly: the cleaner head will click into place.
• Stand the appliance up straight.
• Note the serial number before attaching the wand handle, if applicable.
• Attach the wand handle by sliding it on to the top of the appliance. The spring
clip in the handle will click into place.
• Ensure the hose is straight. Pre ss the red button on the hose. Slide the wand into
the hose.
• Ensure the hose and wand sit in the recess of the handle. S lide the end of the
wand down into the handle to secure it.
• Close the wand cap.
• Slide the tool hold er onto the side of the duct as shown.
• Ensure the cyclon e and clear bin unit is secured to the main body of the
appliance.
• Attach the tools as shown. In use, the tools can be at tached to either the hose or
the wand.
• Wind the cable anti-clock wise around the cable hooks. S ecure with the clip.
• To watch a shor t online video visit:
AU: www.dyson.com.au/DC65gettingstarted
NZ: www.dyson.co.nz/DC65gettingstarted
OPERATION
• Unwind the cable.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the power but ton, located as shown.
• To use, recline the handle. The stabiliser stand will automatically lift up.
• After use, return the appliance to the upright position, pushing it firmly into
place. The stabiliser wheels will automatically lower.
• Then unplug the appliance, coil the cable safely and put the appliance away.
• Switch ‘OFF’ the appliance, unplug and ensure it is upright before:
– Changing or using tools.
– Removing the hose or airway inspection parts.
• Use the c yclone carry handle to carr y the appliance.
ATTACHMENTS
• To release the wand, open the wand cap and pull the red tube up and away from
the handle until it clicks into place.
• Should you wish to use the hose without the wand, follow the above instruction
and pres s the red button to release the wand from the hose.
CARPETS OR HARD FLOORS
• The brush bar will always default to ‘ON’ (spinning) each time you s witch the
appliance ‘ON’ and recline it for cleaning.
• The brush bar will not rotate when the appliance is upright.
• To switch the brush bar ‘OFF’ (e.g. for hard floors):
– Switch the appliance ‘ON’.
– Recline the appliance.
– Press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
• The brush bar will au tomatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’ on pages 4 and 5 of this Dyson Operating Manual.
• Before vacuuming your flooring, rugs and carpet s, check the manufacturer 's
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming.
If this happens, we recommend vacuuming in ‘hard floor' mode and
consulting with the flooring manufacturer.
• The brush bar on the appliance may damage some carp et typ es. If you are
unsure, turn ‘OFF’ the brush bar.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not car ry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Only use p arts recommended by Dyson. If you do not this could invalidate
your Dyson guarantee.
• Store th e appliance indoors. Do not use or store it be low 0°C . Ensure the
appliance is at room temperature before operating.
• Clean th e appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishe s or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base pla te, ball and s tabiliser wheels with
a dry cloth after vacuuming to clean of f any sand, dirt, or pebbles that could
damage delicate floors.
• Check the brush bar regularly and clear away any debris (such as hair).
Debris left on the brush bar may cause damage to flooring when vacuuming.
VACUUMING
CAUTION:
• Do not use without the clear bin and filters in place.
• Fine dus t such as plaster dus t or flour should only b e vacuumed in very sm all
amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. The se are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or insert
any object into the clear bin unless you have first emptied it and rinsed it out
with cold water. See ‘Cleaning th e clear bin’ section on page 8 of this D yson
Operating Manual.
• Powerful suction can cause the hose to ‘pull back’ – please take care.
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chair s, tables, etc.
• Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are f ree from foreign obje cts tha t
could cause marking.
• Do not leave the cleaner head in one place on delicate floors during use.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt rea ches the level of the M AX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the c yclone and clear bin unit, press dow n on the red button at the
rear of the carrying handle on the cyclone.
• To release the dirt, pre ss all the way down on the red button at the rear of the
carrying handle on the cyclone.
• To minimise dust/allergen contact when emptying:
– Encase the clear bin tightly in a plastic bag and empt y.
– Remove the clear bin carefully.
– Seal the bag tightly, dispose as normal.
• To refit the clear bin:
– Close the clear bin base so it clicks into place.
–Push the cyclone and clear bin unit into the m ain body of the appliance;
it w ill click into place.
– Ensure the cyclon e and clear bin unit is secure.
CLEANING THE CLEAR BIN
• Remove the cyclon e and clear bin (instructions above).
• To separate the cyclone unit from the clear bin press the red button to open
the clear bin base. This expos es a small silver button behind the red ope ning
mechanism. Press the silver button and separate the cyclone unit from the clear bin.
• Clean th e clear bin with cold water only.
• Ensure the clear bin is completely dry before replacing.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the whole cyclone unit in wa ter or pour water into the cyclones.
• Clean th e cyclone shroud with a dry cloth or dry brush to remove lint and dust.
• To refit the bin to the cyclone unit:
– Close the clear bin base so it clicks into place.
– Fit the c yclone shroud into the clear bin so that the silver button clicks
and engages.
– Push the cyclone and clear bin unit into the m ain body of the appliance; it will
click into place.
– Ensure the cyclon e and clear bin unit is secure.
WASHING YOUR FILTERS
• Your appliance has two washable f ilters, located as shown on pages 6 and 7 of
this Dyson Operating Manual.
• Check an d wash the filters every 3 months according to instructions to
maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may re quire more frequent washing if vacuuming fine dust.
• Wash with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
• To remove filter A see the ‘Wash filters’ sec tion on pages 6 and 7 of this Dyson
Operating Manual.
• After washing lay filter A on its side and leave for at least 24 hours to dry
completely before refitting.
• To remove filter B:
– Turn the central locking dial on the outer cover of the ball anti-clockwise until
the cover is released.
– Lift off the cover.
– Turn the filter one- quarter anti-clockwise to release.
• Filter B should be rinsed and tapped out until the water runs clean, then tapped
out again to ensure all excess water is removed. Leave to dry completely for
24hours.
• It is normal for the filter in the ball to turn grey in colour.
• To refit filter B:
– Refit the filter on to the ball.
– Secure the filte r by turning it one-quarter turn clockwise.
• When refitting the outer cover of the ball, keep turning the ce ntral locking dial
clock wise. When it star ts to click it is locked.
• To watch a shor t online video visit:
AU: www.dyson.com.au/DC65filterwash
NZ: www.dyson.co.nz/DC65filterwash
LOOKING FOR BLOCK AGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Beware of sharp objects wh en checking for blockages.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an autom atically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any par t becomes blocked the
appliance may overheat and automatically cut-out.
• Switch ‘OFF’ and unplug. Lea ve to cool down for 1-2 hours before checking
filters or for blockages.
• Clear any blockages before re starting.
• Clearing blockages is not covered by your Dyson guarantee.
8
Page 9
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your br ush bar is obstruc ted, it may shut 'OFF'. If this happens, you w ill need
to remove the blockage.
• Switch ‘OFF’ and unplug before procee ding. Failure to do so could result in
personal injury.
• Beware of sharp objects wh en clearing obstr uctions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove th e base plate. This gives more access to the obstruc tion. Alternatively,
contac t us via the D yson Cus tomer Care Helpline or visit the Dyson website.
• Clearing brush bar obstructions is not covered by your Dyson guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before procee ding. Failure to do so could result in
personal injury.
• Lay the appliance on its front.
• Detach the red 'C ' clip which is on the connection between the cle aner head and
the appliance; see the 'Brush bar maintenance' section on pages 6 and 7 of this
Dyson Operating Manual. It is quite firm, but do not pull it off roughly. Use a
constant, firm pre ssure.
• Pull the cleaner he ad away from the appliance. Use a constant, firm pressure.
• On the cleaner head are two silver dials: turn each a quarter-turn counterclockwise until it clicks.
• Put the cleaner he ad onto its back:
– Lift up the top edge of the base plate, so it rotates to the upright p osition.
– Lift out.
• Beware of sharp objects wh en clearing obstr uctions.
• To refit the b ase plate:
– Fit the 3 lugs on the lower edge of the base plate into the 3 slots in the base of
the cleaner head.
– Swing the upper edge of the base plate down; it will click into place.
– Secure the firs t dial by turning it a quar ter-turn clockwise until it clicks
and engages.
– Repeat with the second dial.
• Refit the red 'C 'clip onto the cleaner he ad. The flatter edge of the clip fits
agains t the cleaner head. I t is easier to slide one lug into its slot before the other.
• Lay the appliance on its back.
• Attach the cleaner head by sliding it on to the conne ctions on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airwa y. Push firmly: the cleaner head w ill click into place.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for cos ts of repair or
replacement of a product incurred as a result of:
• Accidental dama ge, faults caused by negligent use or care, ne glect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
• Use of the Dyson appliance for anythin g other than normal domestic purposes
in the country of purchase.
• Use of parts not assemble d or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to p ages 4,5,8 and 9 of this Dyson Ope rating Manual
for details on how to unblock your D yson appliance.
• Normal wear and tear (e.g. fuse, belt, brush bar, etc).
• Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders’ dust may void your Dyson guarantee.
If your Dyson guarantee does not apply, you may have statutor y rights and
remedies available to you as a consumer.
If you are in any doubt as to w hat is covered by your guarantee, please call the
Dyson Customer Care Helpline (see details on page 10).
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt an d efficient ser vice, please register as a
Dyson appliance owner. There are three way s to do this:
• Online:
AU: www.dyson.com.au/register
NZ: ww w.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail (not available in
Malaysia).
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has s topped spinning, follow the ins tructions above on clearing
obstr uctions. Alternatively, contact the Dyson Customer Care Helpline or visit
the Dyson website.
• To watch a shor t online video visit:
AU: www.dyson.com.au/DC65brushbarmaintenance
NZ: www.dyson.co.nz/DC65brushbarmaintenance
AUSTR ALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your right s
under the Dyson guarantee, we also provide the following statement as required
by the Aus tralian Consumer Law: In Australia, your D yson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably forese eable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
2 YEAR DYSON GUARANTEE
TER MS AND CONDITIONS OF YOUR DYSON 2 YEAR GUA RANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work w ill be carried out by Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ) and their authorised agents.
• Any par ts replaced will become the proper ty of Dyson Appliances (Aust) Pt y Ltd.
or Avery Robinson Ltd. (NZ).
• The repair and replacement of your Dyson appliance under Dyson guarantee
will not ex tend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutor y rights and remedies as a consumer.
• You must provide proof of (b oth the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to th e Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutor y rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to b e defec tive due to faulty materials, workmanship or func tion within
2 years of purchase or deliver y (if any par t is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• Use of the appliance in the country of purchase.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSO N APPLIANCE
• If you have a query about your D yson appliance, call t he Dyson Customer Care
Helpline quoting the serial number and details of wh ere and when you bought
the appliance or contact us via the website.
• Your serial number can be found on th e rating plate which is located either
(a) on the main body of the machine be hind the clear bin or (b) on the top of the
appliance above the switche s, under the wand handle.
• Most queries can be solved over the phone by one of our D yson Cus tomer Care
Helpline staff.
• If your Dyson appliance nee ds a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the rep air or
replacement is covered, it will be repaired or replaced at no cos t. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of t he Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subjec t to your statutor y rights and
remedies as a consumer.
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the ser vices you have requested or to our
business part ners or professional advisers. If you wish to access your personal
information or se e our full privacy policy, please contact us at:
aucustomercare@dyson.com
DISPOSAL INFORMATION
Dyson product s are made from high grade recyclable materials. Ple ase dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be rec ycled.*
*Please note that not all par ts are recyclable. Recycling of parts is subje ct to the
capabilities of 3rd p arty suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post of fice and send to the address b elow:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8-10 Mangrove Lane
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details ma y vary from those shown.
9
Page 10
IMPORTANT!
WASH FILTERS
Wash filters with cold water at least every 3 months.
The filters may require more frequent washing if vacuuming fine dust.
Register for a filter wash reminder by email (Australia only):
aucustomercare@dyson.com
Dyson Customer Care
Your Dyson a ppliance w ill be covere d for par ts and labour for 2
years f rom the date o f purchase, s ubject to t he terms of t he Dyson
guarant ee. If you ha ve a query a bout your D yson appliance, call
the Dys on Custom er Care Helpline quoting your seri al number
and deta ils of where a nd when you b ought the ap pliance. Your
serial n umber can b e found on the rating pla te which is lo cated
either (a) o n the main bo dy of the mac hine behin d the clear bi n
or (b) on the t op of the appli ance above t he switch es, under the
wand handle.
Most qu eries can b e solved ove r the phone b y one of our Dy son
Custom er Care Hel pline staf f.
DYSON CONTACT DETAILS
Australia
Website: www.dyson.com.au
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:0 0am to 6:0 0pm EST,
Sat-Sun 8:30am to 4:00pm EST).
Email: aucustomercare@dyson.com
Address: Dyson Appliances (Aus t) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Dyson Customer Care: 080 0 397 667 (Mon-Fri 8:30am to 5:00pm).
Email: dyson@averyrobinson.co.nz
Address: Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie,
Auckland, 1051 New Zealand.
JN.63558 PN.22237-09-02 0 5.02.14
www.dyson.com
Page 11
Page 12
GUARANTEE FORM
2 year guarantee – plus option to extend to 5 years.
Section 1: Dyson 2 year guarantee
Please complete Section 1 to register as a Dyson machine owner, and return it in the envelope provided. Alternatively, register online.
Serial number
Date of purchase
Store of purchase
Did you purchase an extended warranty from the retailer?
If yes, for what additional period?
Title
Address
email Contact number
Privacy Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to
access your personal information or see our full privacy policy, please contact us at aucustomercare@dyson.com
If you wish to receive marketing information by these methods from Dyson please tick this box.
/ /
Yes No
1 year
First name Surname
Country of purchase AU NZ
2 years 3 years
Postcode
REGISTER ONLINE
Visit our website to register your
Dyson full parts and labour
guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
REGISTER BY PHONE
Call our dedicated Helpline.
AU 1800 239 766
NZ 0800 397 667
REGISTER BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
Section 2: Dyson 2+3 year guarantee
Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$95.00. Dyson is committed to providing the best
Aftersales Service, which is why we offer the option to extend your Dyson 2 year guarantee to 5 years. The terms of the Dyson 2 year guarantee on page 9 of this Dyson Operating Manual will apply to
the Dyson extended guarantee. The Dyson extended guarantee is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with your
cheque/money order or credit card details, within 2 years of your vacuum cleaner purchase. Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their
vacuum cleaner. Offer not available to customers who have purchased an extended warranty from a retailer. The Dyson extended guarantee provides benefits which are additional to, and do not affect,
your statutory rights and remedies as a consumer. If you decide not to extend your Dyson 2 year guarantee, you may have statutory rights and remedies available to you as a consumer.
Cheque/money order made payable to: Dyson Appliances.
Credit card Mastercard Visa
Card Number
Declaration
I hereby apply for the Dyson vacuum cleaner extended guarantee in accordance with the terms and conditions of your plan. I confirm the vacuum
cleaner is in good working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of
my knowledge and belief.
Signature Date
/ / /
/ /
Expiry Date M/M Y/Y
WARNING Any false statement may
render this plan invalid
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